I am hoping you all can help me wihth some troubleshooting on my EVO
The trouble started saturday night (7/16) when I was standing up for a wedding. It was very hot that day, and the phone was acting funny. I pulled the phone out of my pocket late int he day and found the battery was completely dead.
I tossed it on the samsung charger I could find int he car, and it wouldn't recharge. I eventually found an HTC charger at home, and plugged it into that. the screen popped to the white htc EVO 4G screen, stayed a minute then shut off.
I left the phone on the charger, where it periodically booted to the white screen and then would throw itself into a boot loop.
I did finally manage to get it into H boot, and it says TOUCH PANEL-fail in the diagnostics section in the upper left.
I was able to access recovery and wipe it back to the last OTA, but cannot unroot it.
Sometimes the phone will boot to the lock screen and sit there, other times, it will show the lock screen, and then shut off, and other times it will boot loop.
The phone was manufactured on 8/30/2010 and is running h boot 0.76.2000
I have tried using the unrevoked S-on so I can take it in, but no luck.
If anyone knows what is happening or can help me unroot it, i would really appreciate it.
you need to buy a external charger for the battery. once charged it'll start charging again. It ONLY CHARGES while the phone is COMPLETELY booted. look it up on ebay or goto a sprint store and they will FREELY give you a battery to switch it with.
edit I have this thing. http://cgi.ebay.com/Battery-home-AC...553493?pt=PDA_Accessories&hash=item3f017793d5
But I actually got a package deal. once in a while if you let your phone die too low, THIS HAPPENS. it is completely normal. has nothing to do with rooting or anything. just a bad charging design.
This seems pretty strange . . . I would call a sprint store, or talk to online customer support, and tell them what's going on with the battery. Just don't say that it's rooted, and if it turns out that battery death really is this catastrophic, pitch a fit about it and make someone give you a brand new battery, because having to buy extra equipment just to charge your battery is absolutely not okay.
So, I did tkae it in to sprint over lunch, the guy said they have seen weirdness with the 2.3 update, and then saw the S-Off and refused to go further.
He did recommend replacing the touch panel though, as it booted to lock screen for him.
I did get a battery swap, and the problems persist.
I did open a ticket with HTC, we will see what they will do.
saigashooter said:
So, I did tkae it in to sprint over lunch, the guy said they have seen weirdness with the 2.3 update, and then saw the S-Off and refused to go further.
He did recommend replacing the touch panel though, as it booted to lock screen for him.
I did get a battery swap, and the problems persist.
I did open a ticket with HTC, we will see what they will do.
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Run the s-on tool and update the hboot to anything but 0.76. Since 0.76 is the engineering boot itll still show s-off even though its not.
lmao. you let some ass at sprint to look to see if it was rooted?! are you an idiot!? wow. hahahahaha. and I thought I was an idiot. sorry. can't help myself. now you know he just noted your account right?
But btw, I'm right on the battery. I'm shocked that not a single person in this thread even knows this. It should be common sense by now.
runcool said:
lmao. you let some ass at sprint to look to see if it was rooted?! are you an idiot!? wow. hahahahaha. and I thought I was an idiot. sorry. can't help myself. now you know he just noted your account right?
But btw, I'm right on the battery. I'm shocked that not a single person in this thread even knows this. It should be common sense by now.
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I don't know about you but I've never had a single issue with charging my phone while it was completely dead and off?
runcool said:
lmao. you let some ass at sprint to look to see if it was rooted?! are you an idiot!? wow. hahahahaha. and I thought I was an idiot. sorry. can't help myself. now you know he just noted your account right?
But btw, I'm right on the battery. I'm shocked that not a single person in this thread even knows this. It should be common sense by now.
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Thanks for bringing something useful to this thread. For the record no account details were provided. Go troll someplace else.
Anyway, the phone is now S-ON running H Boot 0.93.0000. Touch Panel-Fail error persists, and the phone is still mostly a brick. It will sometimes boot to lock screen, others not so much. Phone does charge normally now, no need for special charging adapters.
My question to all of you, is would a failed touch panel show the behavior above? The boot failures and so on. Is there a POST process or diagnostic that the phone runs on start up?
saigashooter said:
Thanks for bringing something useful to this thread. For the record no account details were provided. Go troll someplace else.
Anyway, the phone is now S-ON running H Boot 0.93.0000. Touch Panel-Fail error persists, and the phone is still mostly a brick. It will sometimes boot to lock screen, others not so much. Phone does charge normally now, no need for special charging adapters.
My question to all of you, is would a failed touch panel show the behavior above? The boot failures and so on. Is there a POST process or diagnostic that the phone runs on start up?
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This sounds like a problem I had with mine last year. It turned out to be a bad chip and the only fix was to send it in to HTC for warranty repair. They were pretty quick getting it back, but it was still six days with an old MinMo 6.1 phone. Be prepared for the withdrawls if you haven't got a decent standby phone!
saigashooter said:
So, I did tkae it in to sprint over lunch, the guy said they have seen weirdness with the 2.3 update, and then saw the S-Off and refused to go further.
He did recommend replacing the touch panel though, as it booted to lock screen for him.
I did get a battery swap, and the problems persist.
I did open a ticket with HTC, we will see what they will do.
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Click to collapse
Again. Sprint services rooted phones it's company policy.
Related
Hi all,
Hopefully you can help me, i have just installed the latest radio and Modaco ROM (this isn't the first time i've did this).
After installation i got what looked like an image of a drive and an arrow, i assume this meant it couldnt find the boot image. I then tried a couple of times to reboot holding the home key but now i cant even switch it back on... even on charge the light isn't coming on
Any help would be gratefully appreciated
Thanks
GF
When the arrow and drive comes up, you're meant to leave your phone well alone, it means it's flashing something (usually something important!)
If your phone doesn't turn on, sounds like you've made a full hard brick, nothing you can do but see if you can get it repaired.
Gutted, cheers
Can you pull the battery and get into fastboot?
Breakthecycle2 said:
Can you pull the battery and get into fastboot?
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Not sure what that is? I've tried the various power+key sequences
Thanks
GaelForce said:
Not sure what that is? I've tried the various power+key sequences
Thanks
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Sometimes, if the Hero does not switch on, taking the battery out and reinserting it might reboot it. But if the charge light is not coming on, then it might not work. Worth a try though.
Did you get the phone through a network? If it is under warranty, you can just play dumb and return the phone. They probably won't even know that you have modded the phone. My battery stopped holding charge and would not switch on unless it was plugged in to the mains. When I returned it, they changed my battery and the main board!?! When I called them up, the service centre told me "there was some dust on the main board, so we changed it".
Not smart enough to figure out that I had rooted the phone and was running Modaco at the time.
Samsom
PS I am with T-mo BTW.
docsamsom said:
Sometimes, if the Hero does not switch on, taking the battery out and reinserting it might reboot it. But if the charge light is not coming on, then it might not work. Worth a try though.
Did you get the phone through a network? If it is under warranty, you can just play dumb and return the phone. They probably won't even know that you have modded the phone. My battery stopped holding charge and would not switch on unless it was plugged in to the mains. When I returned it, they changed my battery and the main board!?! When I called them up, the service centre told me "there was some dust on the main board, so we changed it".
Not smart enough to figure out that I had rooted the phone and was running Modaco at the time.
Samsom
PS I am with T-mo BTW.
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Worked a treat, got a doorstep exchange today
Thanks
The last screen I saw was an android out of the box. I pulled the battery and now my device refuses to turn on. Bricked?
Also, if I send the device back to Sprint and claim that the OTA did this, will they know I was messing with root and roms? And how can I prevent this?
psychopsilocin said:
Also, if I send the device back to Sprint and claim that the OTA did this, will they know I was messing with root and roms? And how can I prevent this?
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what exactly were you doing that led to this "bricking"?
Android out of the box that sounds like it was writting the radio if the battery was pulled that's a really bad thing
Sent from my PC36100 using XDA App
I flashed Fresh's 0.5.3 along with the new radio and noob's JIT patch all in one shot. Rebooted, hung at the Android out of the box. And I battery pulled.
I called Sprint and they told me to take it down to a service center. I'm looking through my microSD from remnants of rooting and flashing. Do you think they can salvage what's on the system ROM?
psychopsilocin said:
I flashed Fresh's 0.5.3 along with the new radio and noob's JIT patch all in one shot. Rebooted, hung at the Android out of the box. And I battery pulled.
I called Sprint and they told me to take it down to a service center. I'm looking through my microSD from remnants of rooting and flashing. Do you think they can salvage what's on the system ROM?
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oh wow.. dude, that's a bit of a big bite. pulling the battery may have been the cause.
what sprint is most likely going to do is boot into the bootloader and wipe user data (hard reset). you can pull the "the ota update killed it" reason (as i told them before i got mine to start working again). you can't turn it on at all??
Refuses to power on or boot?
Power: does it charge? Or indicate that it does?
Keep holding power while putting in battery.
Connect usb cable with battery out of the phone.
Boot: hold vol down + power together to boot into boot.
Sent from my PC36100 using XDA App
It refuses to power on. I've tried all of the above.
psychopsilocin said:
It refuses to power on. I've tried all of the above.
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if you plug it in the usb, is there a light to show that it's charging?
No LED light to indicate that it's charging. Not even the slightest hint that it's still alive. If I could've gotten to the bootloader all would've been well.
I'm worried that when I bring it to Sprint, they'll salvage what's on the ROM and realize that I've been rooting and flashing. I hope the ROM is unreadable. Maybe that's the reason why it won't turn on.
psychopsilocin said:
No LED light to indicate that it's charging. Not even the slightest hint that it's still alive. If I could've gotten to the bootloader all would've been well.
I'm worried that when I bring it to Sprint, they'll salvage what's on the ROM and realize that I've been rooting and flashing. I hope the ROM is unreadable. Maybe that's the reason why it won't turn on.
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yea, it does sound like it. just to give you a heads up though, evos are pretty sold out everywhere. i went to the corporate store here in nj and i called them up as well, no dice. they are sold out.
I'll wait as long as I get a free replacement
EDIT: Back to my dreaded Samsung Instinct.
this just happened to me.
did op get an ETA on a new phone?
I called Sprint tech support and they told me to bring it in to a Sprint Service Repair store (Use the store locator and find one that repairs). I told them the update did it. Luckily, they had a replacement in stock. They took it out of a refurbished looking box, but it seems to be brand new . I hate to cheat the system and I sort of feel guilty about it. But that guilt is overridden by the fact that I have a brand new Evo in my hands .
Ok guys, Long time lurker, First time poster here.
Been hanging out around the forums for a while now, but this is the first problem I've ever had that I just couldn't figure out on my own.
Screen dead. Have to return to TMO. What to do about existing rom???
Last Saturday night I was playing around with my phone before bed. Everything was fine. Woke up in the morning and the screen was dead.
The backlight comes on but no display what so ever. No HTC screen, no bootflash, no nothing. Everything else still works.
I can feel events happening on the screen when I touch so the digitizer is clearly up to snuff.
Also I have been able to get the phone into fastboot from memeory, so its a start.
I contacted Tmo about a replacement and it arrived today. I'm running GingerVillian 1.4. So the big question is what do I do about the ROM on my phone. Also, what happens if they get the phone back and discover it has been rooted. Will I get a bill for the full price of the unit? Anybody know??
The way I see it I have three options, but if I'm missing something please let me know.
1. Attempt to flash stock ROM via recovery using up down vol and track pad. And just not worry about S-off. If it looks the look, will they check Hboot for s-off???
2. Attempt a side by side deroot using the new G2 and the broken one next to each other.
3. Physically damage the memory somehow preventing the phone from booting.
#2 seems like the worst option simply because I will have no way of verifying that any step in the process is successful... (Scary prospect) of course this applies to option 1 as well but I figure I could go through the flash process two or three times just to be sure. Option three doesnt exactly sound like a winner either, just putting it out there.
Comments please, a little help would be greatly appreciated.
I would go for the blind flash of pcimg10 from sd root. Then plead ignorance. Confused tho ...did u say u can see the bootloader txt or no?
Sent from my HTC Vision using XDA App
No, screen displays jack squat, nada.
Also wasnt there a huge writeup about how I'm not supposed to flash pcimg10...?
Bluetygator said:
No, screen displays jack squat, nada.
Also wasnt there a huge writeup about how I'm not supposed to flash pcimg10...?
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Depends on how you're rooted. I'm gfree'd and every now and then I'll copy that out to sd root and reflash it. It flashes fine, unroots the phone, but still leaves s-off. I've been thinking about this - again- after reading your post because I've thought this would be the worse-case scenario. That is a screen in some state where you just can't see what's going on.
If it were me, I'd at least want the factory load on it and hope that should they run some diags, put on a new LCD then boot it up, it could all be done without really noticing the s-off in bootloader.
For me though, I just would have a hard time physically damaging it - that would get me a 130$ refurb on my handset protection or if I tried to just kill some internal IC like the ram, I'd be even more worried they'd eventually find that for what it was.
edit: obviously your number 1 is the easiest since it's just answering volume up after giving it a few minutes on boot to parse the pcimg10 file.
edit2: okay, how about, hook jumper cables to it, blast it, then send it back and just claim you were hit by lightning
I'm perm rooted using visonary r12.
Yeah not going to damage it. I just wouldn't have it in me.
What worries me is if I flash pc10.img and something goes wrong I would have no way of even knowing it. Was thinking about just regular old CM6.1.
You people worry too much. Just send it in. As long as they receive an intact G2 with no physical damage to the screen (this bit is crucial if you got a swap out for anything screen-related) then you'll be just fine.
I have read on more than one occasion that if you cant turn on or see screen, as long as ur void stickers are still intact, and there is no water damage (moisture detectors all ok) they do not care.
Though not confirmed.
EDIT..... But if I were in your position then I would do as ZKID suggested with the pc10img thingy.
if there is nothing on the screen, it sounds to me that maybe the copper ribbon on the phone that attached the bottom of the phone with the keyboard to the screen portion could be damaged or loose... this happend with a buddies g2 and he was rooted and everything like you... he just sent it in as is and they never mentioned anything to him or gave him any problems because if it. he thinks they just saw the screen wasnt working and that was it.
Hi! My first post here and, sadly, not a pleasant one for me.
Today I, while charging my rooted Desire (Ginger Villain 2.8, if that matters), launched an app and it crashed (black screen but with status bar still showing). Since none of the buttons were responding, I took out the battery and then put it back in and tried to boot it. I went as far as the GingerVillain logo screen but then stopped the process. Since I was impatient (and dumb...), I pulled the battery out again. On the next boot process it halted at the white HTC screen. But now on the 3rd try it refuses to boot at all. No response what so ever when I press the Power button. Charge LED doesn't light up if I connect the USB cable.
What could I have messed up? Any solutions? I sure hope I haven't bricked it or something... Any help is appreciated!
Can you access hboot or fastboot? If yes, use the last one flash ruu. If not, use the search. There is a thread with nearly the same problem like yours and when I remember correctly, it got solved.
Power + Volume down doesn't work.
The other thread that seemed to be about this problem also involved some physical damage. My phone hasn't been dropped or soaked though.
I will try to get a hold of a charged battery and see what happens. Don't know why would it crash and burn like this considering that I wasn't installing anything. :/
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
davebugyi said:
Also some people suggested a while ago, to take out the battery and leave the phone alone for a few minutes, then try to boot again.
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Click to collapse
Had it sitting for approx. 4h with the battery removed. Put it back in and still no response what so ever. Power button doesn't do anything nor does plugging in a charger. Wasn't able to put in a charged battery because no one I know has this phone.
Not happy about this. And I'm pretty sure the tech support will just end up blaming the root...
Well, try to hold down the power button for at least 30 seconds while the battery is off. It works with notebooks. Other than that, no idea.
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
AssassinSvK said:
i guess mobo is dead, with roor you loose your warranty as well, so if mobo is realy dead you need to buy new phone, or try look on Ebay, but first sent it to htc just for diagnostic, we need to know what realy happend to your phone and after that look for advice
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Click to collapse
eehh..no.... if the motherboard is dead - so is the root, they won't know, so you still have your warranty.
My phone also randomly died on me once, it was rooted and S-OFF'd, sent it to htc and they repaired it for me. Don't worry about it just send it off. If it's dead it's dead.
in that case you are right, if mobo is realy dead so the root is dead too, yeah
sent it to htc and you will see
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
.gkl said:
Heh encouraging replies.
Anyway, I don't have an official subsidiary of HTC in my country so I'll just bring it to the shop I bought it from. Not sure if they do diagnostics and repairs themselves or just forward it to HTC.
Since I've never gave a phone for repairs, what are your suggestions regarding the SD card? I assume it's fine if I just remove it and bring in just the phone itself. Most of my apps are installed on the card, but I guess I can kiss them goodbye at this point, right?
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no, all HTC as that you give them is your phone and your battery. No SIM card, no SD, no charger/ cables. Just the phone itself.
they dont need your sdcard, you should give them just phone, battery and thats all, everything else leave home, i just sent my phone with battery to repair, simple
Bumping this thread in case somebody finds it and wants to know the outcome. I gave the phone for repairs and the conclusion was a broken motherboard which they simply replaced.
I have to admit, I was ready to buy a new phone and now that I have my old one back, it's a kinda weird feeling. I definitely do want to upgrade to Galaxy S II but it's still bloody expensive. I guess I'll just wait till the end of my warranty (April next year) for even better phones to hit the market and upgrade then...
Okay I recently wrote a thread about the random restrarts on my g3 that happened 10 times a day, but the things have gone too far. As i was having random restarts when I monstly use the camera but not only for about 5 days and some of those restarts were also shutdowns now the problem is more serious. Today i was intending to take a picture of something and as usual the phone restarted but STUCK on the startup boot "picture" that says that lifes good and then goes black screen and startup picture and black screen and so on. I wasn't able to use the phone. I pulled out the battery and tried again but it didn't worked. So as I went home i plugged the phone ot the charger and when i powered it on it started normally and tried to take pictures and there weren't any problems. So I think that this is the battery that is making this **** to happen. I highly doubt that this is software problem but from my quick examination i think that the problem is from the battery . What do You think. Tommorow i will go to my carrier and "ll try to explain them about this. But they are usually jerks who don't know anything about phones. They only know how to get your money.Anyways. Yes.
discoverymen1999 said:
Okay I recently wrote a thread about the random restrarts on my g3 that happened 10 times a day, but the things have gone too far. As i was having random restarts when I monstly use the camera but not only for about 5 days and some of those restarts were also shutdowns now the problem is more serious. Today i was intending to take a picture of something and as usual the phone restarted but STUCK on the startup boot "picture" that says that lifes good and then goes black screen and startup picture and black screen and so on. I wasn't able to use the phone. I pulled out the battery and tried again but it didn't worked. So as I went home i plugged the phone ot the charger and when i powered it on it started normally and tried to take pictures and there weren't any problems. So I think that this is the battery that is making this **** to happen. I highly doubt that this is software problem but from my quick examination i think that the problem is from the battery . What do You think. Tommorow i will go to my carrier and "ll try to explain them about this. But they are usually jerks who don't know anything about phones. They only know how to get your money.Anyways. Yes.
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here is a gif showing what exactly is happening
discoverymen1999 said:
here is a gif showing what exactly is happening
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Are you rooted? Did you flash anything? Did you edit any system files? Looks exactly like when I bricked my phone. There is a fix. Check out this thread and the links in it. http://forum.xda-developers.com/lg-g3/help/lg-g3-unbricking-steps-clarification-t3119844
Also can you access download mode or recovery. You might want to try them first.
No I havent rooted it or made any system modifications. This problem occurs only when my phone isnt charging. When iits charging even at 100% there isnt any problem
I've gone to my stupid carriers office and explained everything but they do not want to give me a new battery unless they bring the phone to the other end of the country for repair. This is extremely stupid. Now I can't use my phone because its totally "bricked". I xan only use it with my original dc charger if i unplug it the phone shuts off. Yesterday Ive decided to make a factory reset, but i wanted to copy my internal storage to my pc, but the phone won't turn on when its plugged to the pc. I don't know what the **** is happening with this 500 piece of pancake.
well i have finally decided to do a factory reset but after the anticipation and thinking it is a software problem it isn't apparently. Maybe i will just send it to repair and hope that i wait less than 20 days for it to come back. And i hope that they don't figure out the problem and send a new phone but i think it is the battery that is the problem. Anyways the modern technologys are the most incredible thing and the most getting you pissed of one. You pay 500 dollars+ and expect something good and there you go .
So did you do factory reset or not?
Btw, getting phone to repair center is a good decision, they'll see what's wrong.
I have been happy with my G3, only "minor" thing I don't like is the horrible backspeaker (coming from HTC One m7)