Ok guys, Long time lurker, First time poster here.
Been hanging out around the forums for a while now, but this is the first problem I've ever had that I just couldn't figure out on my own.
Screen dead. Have to return to TMO. What to do about existing rom???
Last Saturday night I was playing around with my phone before bed. Everything was fine. Woke up in the morning and the screen was dead.
The backlight comes on but no display what so ever. No HTC screen, no bootflash, no nothing. Everything else still works.
I can feel events happening on the screen when I touch so the digitizer is clearly up to snuff.
Also I have been able to get the phone into fastboot from memeory, so its a start.
I contacted Tmo about a replacement and it arrived today. I'm running GingerVillian 1.4. So the big question is what do I do about the ROM on my phone. Also, what happens if they get the phone back and discover it has been rooted. Will I get a bill for the full price of the unit? Anybody know??
The way I see it I have three options, but if I'm missing something please let me know.
1. Attempt to flash stock ROM via recovery using up down vol and track pad. And just not worry about S-off. If it looks the look, will they check Hboot for s-off???
2. Attempt a side by side deroot using the new G2 and the broken one next to each other.
3. Physically damage the memory somehow preventing the phone from booting.
#2 seems like the worst option simply because I will have no way of verifying that any step in the process is successful... (Scary prospect) of course this applies to option 1 as well but I figure I could go through the flash process two or three times just to be sure. Option three doesnt exactly sound like a winner either, just putting it out there.
Comments please, a little help would be greatly appreciated.
I would go for the blind flash of pcimg10 from sd root. Then plead ignorance. Confused tho ...did u say u can see the bootloader txt or no?
Sent from my HTC Vision using XDA App
No, screen displays jack squat, nada.
Also wasnt there a huge writeup about how I'm not supposed to flash pcimg10...?
Bluetygator said:
No, screen displays jack squat, nada.
Also wasnt there a huge writeup about how I'm not supposed to flash pcimg10...?
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Click to collapse
Depends on how you're rooted. I'm gfree'd and every now and then I'll copy that out to sd root and reflash it. It flashes fine, unroots the phone, but still leaves s-off. I've been thinking about this - again- after reading your post because I've thought this would be the worse-case scenario. That is a screen in some state where you just can't see what's going on.
If it were me, I'd at least want the factory load on it and hope that should they run some diags, put on a new LCD then boot it up, it could all be done without really noticing the s-off in bootloader.
For me though, I just would have a hard time physically damaging it - that would get me a 130$ refurb on my handset protection or if I tried to just kill some internal IC like the ram, I'd be even more worried they'd eventually find that for what it was.
edit: obviously your number 1 is the easiest since it's just answering volume up after giving it a few minutes on boot to parse the pcimg10 file.
edit2: okay, how about, hook jumper cables to it, blast it, then send it back and just claim you were hit by lightning
I'm perm rooted using visonary r12.
Yeah not going to damage it. I just wouldn't have it in me.
What worries me is if I flash pc10.img and something goes wrong I would have no way of even knowing it. Was thinking about just regular old CM6.1.
You people worry too much. Just send it in. As long as they receive an intact G2 with no physical damage to the screen (this bit is crucial if you got a swap out for anything screen-related) then you'll be just fine.
I have read on more than one occasion that if you cant turn on or see screen, as long as ur void stickers are still intact, and there is no water damage (moisture detectors all ok) they do not care.
Though not confirmed.
EDIT..... But if I were in your position then I would do as ZKID suggested with the pc10img thingy.
if there is nothing on the screen, it sounds to me that maybe the copper ribbon on the phone that attached the bottom of the phone with the keyboard to the screen portion could be damaged or loose... this happend with a buddies g2 and he was rooted and everything like you... he just sent it in as is and they never mentioned anything to him or gave him any problems because if it. he thinks they just saw the screen wasnt working and that was it.
Related
I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
fdb8231 said:
Have you tried a different battery? That one may be fried. Just a suggestion.
Sent from my PC36100 using XDA App
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Click to collapse
Thanks for the quick response! Yep, tried that. I thought maybe I had one of the USB port issues that didn't allow me to charge the phone, but alas, my wife's fully charged battery couldn't boot it (or do anything), and my battery worked fine in her Evo.
I also disassembled the phone to check solder connections both on the battery connector and the usb port... both looked totally fine.
Well, if you pay insurance on it you could always accidentally lose it and report it lost or stolen.... that's what I would do, but that's just me....
___________________________________
Yup.... The ones yoe momma told ya about.... Bad Seed Customs!!
Yeah, I'll weigh my options. I think I'll send it to HTC first. I really don't think they can read the internal memory in this condition. I think it is probably fried. It is too late for the Sprint TPE (warranty), but but I might be able to finagle a squaretrade warranty. It will take time though. I thought about having a friend list it in eBay as a buy it now for what a new one costs, buy it from him (he give me my money back), and wait whatever period squaretrade requires, and file a claim. They're great, and I should have bought a squaretrade warranty from day 1. I've had it on the two phones prior and had to use it on one of them. They're easy to deal with and cheaper than any other options. Plus, its more flexible since they don't replace the phone, they issue you a refund for it (which would give me the option of switching phones, not that I would).
mrsato said:
I've been rooting and working with custom roms for a long time (couple of years at least). I started with WinMo, and since I got my Evo the day they came out, I've been doing it in Android. I can also use ADB, and can typically recover from pretty much any problem on my Evo. (not claiming to be an expert) HOWEVER...
A couple days ago I loaded the latest Fresh ROM on my phone, and ran out the door while it was loading. Got in my car, the Evo started to reboot after applying the ROM, and zzzZZZIP! The thing went dead. And I mean REAL DEAD. The led which usually shows the charge level as not lit. I pulled the battery and tried to turn it on after replacing it. No go. Nothing when holding down vol while pressing power... nothing. When I got home I tried a wall charger, still no light, no boot, no drive with !, nothing. When the wife got home, tried her Evo's battery... same kind of nothing. USB connection to PC gives no adb access, no fastboot access,... you guessed it, nothing.
Sprint doesn't replace it if you didn't buy the warranty. Called HTC, of course they'll happily replace it, as long as it wasn't rooted. So I have a two part question.
Firstly, because I want my Evo back NOW! No, two days ago! LOL Is there a way to fix it?
Second, if I send it in, is there a way for them to know I rooted it?
Your help would be greatly appreciated.
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Click to collapse
Are you certain the battery isn't fried? Also, make sure the SD card is fully seated and secure. With the battery OUT, connect your EVO to it's power supply and then reinsert the battery. Sometimes, after doing so, you will see the LED light up. If not, try again. If it still does not, try getting to the Hboot screen by pressing the down volume button while also pressing the power button.
I am pretty sure I tried that. I pulled battery while plugged in, put battery back, no difference. The first thing I thought was that it was a bad battery connection, because the phone has never worked with the battery out, but plugged in. The battery MUST be in to work. So I disassembled it to check the battery and USB connection solder points, and they look fine.
I called a reputable mobile phone tech and he said he has seen this a few times with rooted Android devices. He said he doesn't think they will be able to read the internal memory, or probably won't go through the effort it would require to (pull the internal memory out and put it in a reader).
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
Insurance
Going through HTC is going to be a waste of time. Their turn around time is 30 days... And thats if they dont discover the rooting and therefore actually replace it.
Your best bet is sucking it up and paying the $100 deductible for Asurion insurance... If you order on their website www.phoneclaim.com they will overnight for free. However I have heard of it being back-ordered, in which case you will either wait, or be one of the lucky guys who gets a brand new one.
In regards to them seeing your internal memory, I would say its 50/50. They can recover that sort of stuff, but at the same time, HTC is way more lenient with rooting/mods than other manufacturers.
Good luck
toddlmr said:
Just pull all your root files off the SD card cause that is a dead give away that it is rooted.
Sent from my PC36100 using XDA App
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Click to collapse
As it turns out, when you send your phone to HTC, you have to pull your battery cover, battery, microSD card, and any other "accessories" you have off, and keep them. They only want the phone without any of these items. I asked the guy, "you don't want me to ship the batter OR even the cover with the phone, but separate?" He said, "no, they are yours to keep. if you send them to us, they will not be returned." LOL! If they replace the phone, I'll have spare parts! Yaaay! I left my screen protector on it, in case they can fix it, they won't scratch it. Love my Evo y'all!
Yah the same exact thing happened to me when i first got my evo (the first day it came out). Absolutely no sign of life, but got it through best buy and just went back with no insurance or anything and she gave me another one on the spot.
Yeah if it won't even power, they won't bother. You are straight unless by some miracle they actually get it working.
TEP is a godsend.
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
sekigah84 said:
I'm supremely surprised no one has popped in to say "WRONG SECTION AMAGADWTFBBQ!"
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That would be so barbaric and elementary - so many capitals and so much hostility!
To the OP:
Wrong section, jackhole.
It will probably cost you $35 without the insurance. If one store doesn't work, try another.
Yeah, just smash it on the floor and claim a new one
$100.00 ..thats it.
Where to post this?
I had a feeling this was the wrong place to post this, but not sure where else to do it. General maybe?
SORRY! ;-P
I wouldn't have a problem if an admin moved it to the right place.
Do did you make a decision to send it in?
teh roxxorz said:
Do did you make a decision to send it in?
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Click to collapse
Yeah, with fingers and toes crossed.
Well, I don't think they'll find out. Cuz I'm in engineering, and they could try to overvolt the phone [in an attempt to turn it on] but too much a risk of frying the circuits. Also no sdcard so they can't see your files...and way too much work to disassemble...so I think you're good.
Thanks man, that really is reassuring. I'm kind of on pins and needles over this. I can't afford ANYTHING, much less to buy another phone (I was laid off Jan 1).
I've been desperately trying to learn to program in Java, for Android. Both should provide me with more flexibility financially. I'd rather work as a contractor than FTE any day, but sysadmin type work is hard to find these days. I didn't expect to enjoy programming as much as I am, which is a pleasant surprise. Java isn't so hard. ;-)
I hope to get my Evo replaced under warranty. Then I hope to get more income by the time the new Evo 3D comes out! Not to sideline this thread, but what do you guys think of that thing? I'm also wondering if the new Evo View 4G would work as a phone replacement, just using Google Voice to replace cell service. Most new cars have bluetooth built in, and otherwise can use a bt headset (even stereo headphone type), so you never have to hold it to your head anyway.
Sorry, I guess I spaced posting my results. The did not know out had been rooted. They just replaced the motherboard and sent out back.
Unfortunately, they downgraded me from hw version 003 to 002. There were also two soft key lights out and I sent it back. Even though I complained about the version difference they still put another v2 in it. I called US public relations and came close to getting a hwy v3 board in but in the end it didn't happen. All they really care is that they made the device work.
Moral of the story is, if your Evo is dead-dead, send it to htc, and now you know what to expect.
So afaik, this phone wasn't rooted. my friend gave it to me because he said it was broken and he was just going to use his upgrade for an iphone so im trying to see if I can salvage it. When I first got it, it was a complete dud, wouldn't turn on, wouldn't charge just existed. So I bought a new battery on ebay and slapped it in and the amber light came on. I felt a short vibration before I turned in on soon after I put the battery in, dont know if that means anything. Anyway, turned it on, it says "droid", light turns green and the bottom row of buttons light up but the screen is totally non functional. no backlight, no color, no feedback, just dead. the volume up and down rockers when its on either make it vibrate til i let go or give me the max volume ding and the bottom row of buttons give me the vibration feedback when pressed. So im coming here to determine whether it needs a new screen or something or if there is some hacking magic I can do to revive this.
I have seen where people have flashed the stock rom to bring a screen back to life. I don't know how the phone would have gotten to this point without rooting or hardware failure though. Basically you download a .zip file, put it on your SD, then install it in bootloader. Requires hitting the right buttons at the right time though and I don't know the sequence but I've seen it posted a few times so a search should find it. May not work but its worth a try, especially since it sounds like its working aside from the screen.
Sent from my ADR6300 using XDA App
k_nivesout said:
I have seen where people have flashed the stock rom to bring a screen back to life. I don't know how the phone would have gotten to this point without rooting or hardware failure though. Basically you download a .zip file, put it on your SD, then install it in bootloader. Requires hitting the right buttons at the right time though and I don't know the sequence but I've seen it posted a few times so a search should find it. May not work but its worth a try, especially since it sounds like its working aside from the screen.
Sent from my ADR6300 using XDA App
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Click to collapse
yeah I talked to my friend, he said he dropped it in the sink and water got into it sooo yeah im kinda leaning toward the hardware failure, but ill give the software trick a try, though im doubtful, but couldn't hurt . should have talked to him before making this post, and holy crap i registered for this site in 07?? fail of a first post 4 years later...
I am hoping you all can help me wihth some troubleshooting on my EVO
The trouble started saturday night (7/16) when I was standing up for a wedding. It was very hot that day, and the phone was acting funny. I pulled the phone out of my pocket late int he day and found the battery was completely dead.
I tossed it on the samsung charger I could find int he car, and it wouldn't recharge. I eventually found an HTC charger at home, and plugged it into that. the screen popped to the white htc EVO 4G screen, stayed a minute then shut off.
I left the phone on the charger, where it periodically booted to the white screen and then would throw itself into a boot loop.
I did finally manage to get it into H boot, and it says TOUCH PANEL-fail in the diagnostics section in the upper left.
I was able to access recovery and wipe it back to the last OTA, but cannot unroot it.
Sometimes the phone will boot to the lock screen and sit there, other times, it will show the lock screen, and then shut off, and other times it will boot loop.
The phone was manufactured on 8/30/2010 and is running h boot 0.76.2000
I have tried using the unrevoked S-on so I can take it in, but no luck.
If anyone knows what is happening or can help me unroot it, i would really appreciate it.
you need to buy a external charger for the battery. once charged it'll start charging again. It ONLY CHARGES while the phone is COMPLETELY booted. look it up on ebay or goto a sprint store and they will FREELY give you a battery to switch it with.
edit I have this thing. http://cgi.ebay.com/Battery-home-AC...553493?pt=PDA_Accessories&hash=item3f017793d5
But I actually got a package deal. once in a while if you let your phone die too low, THIS HAPPENS. it is completely normal. has nothing to do with rooting or anything. just a bad charging design.
This seems pretty strange . . . I would call a sprint store, or talk to online customer support, and tell them what's going on with the battery. Just don't say that it's rooted, and if it turns out that battery death really is this catastrophic, pitch a fit about it and make someone give you a brand new battery, because having to buy extra equipment just to charge your battery is absolutely not okay.
So, I did tkae it in to sprint over lunch, the guy said they have seen weirdness with the 2.3 update, and then saw the S-Off and refused to go further.
He did recommend replacing the touch panel though, as it booted to lock screen for him.
I did get a battery swap, and the problems persist.
I did open a ticket with HTC, we will see what they will do.
saigashooter said:
So, I did tkae it in to sprint over lunch, the guy said they have seen weirdness with the 2.3 update, and then saw the S-Off and refused to go further.
He did recommend replacing the touch panel though, as it booted to lock screen for him.
I did get a battery swap, and the problems persist.
I did open a ticket with HTC, we will see what they will do.
Click to expand...
Click to collapse
Run the s-on tool and update the hboot to anything but 0.76. Since 0.76 is the engineering boot itll still show s-off even though its not.
lmao. you let some ass at sprint to look to see if it was rooted?! are you an idiot!? wow. hahahahaha. and I thought I was an idiot. sorry. can't help myself. now you know he just noted your account right?
But btw, I'm right on the battery. I'm shocked that not a single person in this thread even knows this. It should be common sense by now.
runcool said:
lmao. you let some ass at sprint to look to see if it was rooted?! are you an idiot!? wow. hahahahaha. and I thought I was an idiot. sorry. can't help myself. now you know he just noted your account right?
But btw, I'm right on the battery. I'm shocked that not a single person in this thread even knows this. It should be common sense by now.
Click to expand...
Click to collapse
I don't know about you but I've never had a single issue with charging my phone while it was completely dead and off?
runcool said:
lmao. you let some ass at sprint to look to see if it was rooted?! are you an idiot!? wow. hahahahaha. and I thought I was an idiot. sorry. can't help myself. now you know he just noted your account right?
But btw, I'm right on the battery. I'm shocked that not a single person in this thread even knows this. It should be common sense by now.
Click to expand...
Click to collapse
Thanks for bringing something useful to this thread. For the record no account details were provided. Go troll someplace else.
Anyway, the phone is now S-ON running H Boot 0.93.0000. Touch Panel-Fail error persists, and the phone is still mostly a brick. It will sometimes boot to lock screen, others not so much. Phone does charge normally now, no need for special charging adapters.
My question to all of you, is would a failed touch panel show the behavior above? The boot failures and so on. Is there a POST process or diagnostic that the phone runs on start up?
saigashooter said:
Thanks for bringing something useful to this thread. For the record no account details were provided. Go troll someplace else.
Anyway, the phone is now S-ON running H Boot 0.93.0000. Touch Panel-Fail error persists, and the phone is still mostly a brick. It will sometimes boot to lock screen, others not so much. Phone does charge normally now, no need for special charging adapters.
My question to all of you, is would a failed touch panel show the behavior above? The boot failures and so on. Is there a POST process or diagnostic that the phone runs on start up?
Click to expand...
Click to collapse
This sounds like a problem I had with mine last year. It turned out to be a bad chip and the only fix was to send it in to HTC for warranty repair. They were pretty quick getting it back, but it was still six days with an old MinMo 6.1 phone. Be prepared for the withdrawls if you haven't got a decent standby phone!
saigashooter said:
So, I did tkae it in to sprint over lunch, the guy said they have seen weirdness with the 2.3 update, and then saw the S-Off and refused to go further.
He did recommend replacing the touch panel though, as it booted to lock screen for him.
I did get a battery swap, and the problems persist.
I did open a ticket with HTC, we will see what they will do.
Click to expand...
Click to collapse
Again. Sprint services rooted phones it's company policy.
One of the partners here at my place of employment found an Incredible and thought it might still be alive, but the screen was toast. SO...he ordered a new screen and got it installed. The screen won't turn on (did verify that the old was AMOLED and not SLCD), but the phone is acting like its still alive. I was able to boot it into HBOOT (?) holding the Vol-Down button and turning the phone on. ADB sees the phone as attached, but "offline".
Is it possible the screen was bad and the phone's still viable, or is this phone a hopeless cause? Are there any diagnostics I can run via ADB or some other program? (please forgive the newb-ness of the question...I'm familiar with ROM flashing, but not much beyond that).
Thanks for any assistance/guidance/condolences you can provide.
Sgt_Bilbo said:
One of the partners here at my place of employment found an Incredible and thought it might still be alive, but the screen was toast. SO...he ordered a new screen and got it installed. The screen won't turn on (did verify that the old was AMOLED and not SLCD), but the phone is acting like its still alive. I was able to boot it into HBOOT (?) holding the Vol-Down button and turning the phone on. ADB sees the phone as attached, but "offline".
Is it possible the screen was bad and the phone's still viable, or is this phone a hopeless cause? Are there any diagnostics I can run via ADB or some other program? (please forgive the newb-ness of the question...I'm familiar with ROM flashing, but not much beyond that).
Thanks for any assistance/guidance/condolences you can provide.
Click to expand...
Click to collapse
Okay so..
1) You checked to make sure you ordered the correct screen
2) The new screen did not work, same as the old screen that was on there before
Sounds like someone dropped it in water and messed up the internal board. Doesn't sound like a screen problem if you have a completely new screen and even that didn't work (assuming you connected it correctly and that the connectors are in-tact and working)
Beyond my knowledge too, hopefully someone smart will chime in
Get a new phone. Don't waste your time. Done!
Sent from my HTC Incredible using XDA App
I would at least try blind flashing a PB31IMG for kicks. Guessing the 2.2 would be the most likely candidate.
iowabowtech said:
I would at least try blind flashing a PB31IMG for kicks. Guessing the 2.2 would be the most likely candidate.
Click to expand...
Click to collapse
Thats exactly what i would do right there.
I would agree with stang try that first
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish