So I had this phone for 8 months and I never dropped it and it always had the cover protection on it. Out of nowhere the screen disapeared.. The screen lights up, boots up, but shows nothing except for the light.. I dont know what happened had my sister to give me a g2x..but I love my g2. Can I fix it? Or is it damaged for good?..
Thanks.
P.s The white screen only happeneds when I softly press on the screen as shown in the picture..
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just send it back to htc... they have very fast return time! i sent mine out on wed and received my phone back the following monday
How do I send it though?
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u should still be under warranty so call the 1800 number in manual...or pay 120 bucks through insurance (depending on circumstance) get that number from t-mobile. make sure u get ur phone stock before sending in
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Is there a way to get your phone to stock without being able to see the screen and help with navigating through?
If you are rooted and have adb set up droid explorer has a remote control feature I just used it to un root my wives g2 for a similar problem
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My g2 has been experiencing screen issues lately. I'm pretty sure it's a hardware problem, but I'm going to ask around to make sure. It is rooted with Virtuous .0.7.4 running on it.
It just happened overnight where there would be a line of dead pixels at the bottom of the screen and a black bar on the right side. Everything seems to be blurry and choppy, any help? Thanks.
You could try a different ROM like CM and see if it does anything. Not going to do any harm... but I think realistically it's very unlikely to fix anything either.
Very much sounds like a hardware problem. Since the screen isn't physically broken or damaged (right?) this should be a warranty replacement.
Well, I kinda bought this brand new from someone, does this still qualify for a warranty? Thanks.
That's a sticky subject. Is it a G2 or DZ?
If a DZ I would think HTC will honor the warranty, why not?
If it's a G2, HTC might tell you to pound sand as it's a carrier phone.
As far as what TMO will do for you, there's a bunch of variables there... are you a customer? Was the phone bought at full retail or at subsidy? etc...
I'm honestly not sure though.
If you have to deal with TMO, I think your best bet is to go through the person you bought it from, if at all possible.
Please let us know what happens as this is a very interesting question.
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
Ties0 said:
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
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I see replacement screens on the bay for around $70. Sure is cheaper than a new G2. Of course you'd need to be able to put it in yourself. There's a pretty good tear-down guide.
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
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jessicamartoranA said:
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
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What information did you have to give them? Was his warranty exchange technically under your friend's plan or did they accept you were the new owner and still give you warranty service?
to tell if its G2 check the batt cover and see if it says G2 in big letter if its DZ it says "with htc sense" on the back of the phone
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
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jessicamartoranA said:
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
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Where did you get the phone? Did your phone have root?
Found a cheaper replacement screen from a non -ebay vendor. They also have capacitive touch digitizers too.
http://www.ecrater.com/p/9626084/original-s-lcd-display-screen-for-htc?keywords=g2+htc+screen
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Hey guys, I'm super happy right now. Just called T-Mobile, and they are going to ship me a replacement for free. I get to keep the phone until it arrives via UPS, then I'll ship the defective phone back. Super happy, loving T-Mobile right now! Thanks for all the help
Edit: Does anyone know how to restore the phone back? Does flashing the stock rom over take out root? Thanks again.
U have to turn S on flash back to stock rom then turn S back on
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No flashing back to stock does not turn back on the same place u got how to root should have the instruction and files to turn S on that what i had to do before sending my phone.back
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If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
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llxxjinxxll said:
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
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Yeah, if you actually read my other posts, T-Mobile gave me a replacement also. I have to unroot and restore everything back to normal before I ship it first though. Thanks for your response.
My wife just got a T-Mobile G2. Showing her things on it, I've noticed the screen has an odd flicker effect. When I run the screen test application on it, the gray screen shows tons of lines being drawn through the screen similar to an old CRT. I've messed with the brightness and it does not affect it. It does not show on the other colors, only gray. It is like the screen is not drawing properly.
Is this a common problem? I've searched around but had no luck finding anyone with anything similar. Is there any solution? Since we just got it yesterday, I think we can exchange it but it has to go through the mail. Thanks for the help.
Exchange it.
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ScooterG said:
Exchange it.
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Agreed, that's not normal.
Thanks for the quick replies guys. Sucks that we have to send it back. My wife's going to be disappointed. We just got through her old phone dying and being without a phone for a few days.
Does anyone know if T-Mobile (by phone) would be willing to send out the replacement before we send in the bad phone? How long does this process take? Thanks again.
kmfisher said:
Thanks for the quick replies guys. Sucks that we have to send it back. My wife's going to be disappointed. We just got through her old phone dying and being without a phone for a few days.
Does anyone know if T-Mobile (by phone) would be willing to send out the replacement before we send in the bad phone? How long does this process take? Thanks again.
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Tmobile sent me a replacement phone first then I mailed the old one back in the same box they sent the replacement one in.
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display does not always work. The phone is not rooted. So I don't use set cpu or anything like that. The problem that I am having is when I turn the phone on (after it is shut down) it does not display the htc logo, then when it gets to the g2 it does not display that either. When the finishes turning on the screen is still black. I can press the digitizer where I know the unlock is and I can feel it vibrate then when I unlock it I can still feel it vibrate when it unlocks and it takes about 2 to get the screen on from this just pressing the on and off power button. Some1 please help. PLEASE HELP!!! Any Ideas?
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Sounds like a dead LCD unit. How/when did this start happening?
Dang so the lcd is not even turning on? Since your not rooted you should get a replacment phone
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masroorkhan said:
I searched other forums and seems like I am not the only one with this problem. All they suggested was to take out the battery, mem card, sim and leave it for a while and then put everything back in, the display was working fine again. Unfortunately, it didn't work for me, not even restoring factory default, not to mention going through that painful "shooting in dark" process.
I am already aware that if all things fail, LCD has to be replaced. Other than that if anyone has any other suggestion(s), it'd be much appreciated. Otherwise thanks anyways
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I am going through same problem. Haven't found a 'non-LCD replacement' solution yet. Maybe the above will make things work for you. There was one guy who said he turned on the phone without the mem card. So you can try this as well.
If you find anything else, please share.
Good luck.
I didn't think it was a dead lcd because after about 2 minutes of the phone already running the lcd will turn on again. and I saw your thread that said to take everything out I did try that and it did not help. any other ideas?
Does the screen flicker? If you open it up halfway and gently nudge the flex cable, does it do anything?
I juat tried and it does not flicker at all. Once the screen in on there are no problems, its getting the screen on that's hard. Its realy weird. And it started about a week ago and the phone is out of warenty.
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It doesn't sound like it should be a problem but I want to root it. And install a custom rom, and I am scrared to do that because when I boot into recovery I cant see the screen.
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How can it be out of warranty? G2 wasn't released until October 2010 and HTC provides a 1 year defect warranty. Here is the link. http://www.htc.com/www/support/warranty.html. I didn't look at anything outside the US though.
This is not a caused by physical damage so should be covered??
Also, Tmo, if that's who you're with might just send you a new one?
I'm assuming you don't have the Asurion 5.99 plan? That would cover it for $130 last resort.
Oh, also, Visa or Mastercard will sometimes take care of you if you used it to purchase the phone so check with them in a pinch.
Hi all,my partner brought xperia play about 10 days ago,all was good and she loves the phone,yesterday she received a call but the screen never lite up,see pulled the battery but still nothing.The phone vibrates when you push the power button but that's about it, sometimes the screen turns white,has anyone got any ideas before I return it.Thanks in advanced
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Probably a loose connection to the LCD panel, i'd return it if i were you
or could be the slider hinge flex is busted.. be very careful when sliding the device.. mine's busted too and I haven't used if for more than a month already, parts from the UK will arrive this week, so hopefully it will be up and running in no time..
Thanks for all the help going to send it back tomorrow..
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Sounds like it could be a good way to go (to return it and ask for a replacement or to send it to a service centre). Receipt = warranty. Don't forget to bring it.
Before doing this you can try to update or repair the software just to confirm this is not SW related. In PC Companion you can do both.
www.sonyericsson.com/pccompanion
Has anyone ever heard of a phone basically going crazy? Ive been on mexperia for probably close to a year now and loved it. Never had a single issue with it. This last week my phone started acting really funny and becoming really un responsive. In a way it has had a mind of its own.. For example, i open the phone app and it starts scrolling through contacts chosing them at random and dialing in some cases. Sometimes if i try to manually dial a number it will just start dialing random numbers on its own. Same goes for messaging and just about all other apps. My phone just does what it wants to and i cant stop it. My home and back buttons stop working and my sreens scroll on their own.
Today i decided to switch roms to mexdroid atomic and its doing the same thing. I did a nandroid backup, I wiped data/reset, wiped dalvik and battery stats like im supposedd to and its still the same. It took me 20 mins to get through the setup because i couldnt type in my gmail account name with out it typing a bunch of random letters.. So, i guess its not the rom and must be my device.
Side note.. I take very good care of my phone and it has never seen a drop of water so its not physical damage.
Also, i notcied that when i lock the phone...wait a few seconds... and then unlock it, it will function normally for the next 10-15 seconds. It gets annoying because it takes me a few minutes to write a text or make a phone call. I have to type a few words, lock it, unlock it, type a few more words etc..
Sorry this is kinda long but im just hoping someone has experienced something like this or may have heard of this happening before and can help.
Yea i have the same problem still suffering from it i think its the digitizar that needs to b replaced.
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I hear ya bud! Just got off the phone with tmobile a few hours ago and I'm getting a mytouch 4g slide tomorrow!
My phone started acting real weird about 5 days ago. When charging at first, it would say it was charging, then when unplugged drop any and all charge crazy fast. Then there were times when it said it was charging, and it would sit all night on the charger and be 65 percent in the morning. Then there are times it doesn't even want to charge at all, or you have to hold it or place it just the right way to get it to charge. Tried my wifes battary from her g2 and the same thing was going on. Put my battary in her phone and it worked in her phone like it was new! I think its something with the connector on the inside, but this is my second g2, the first had screen issues.
Tmobile offered me another g2 for $5, or an Mytouch 4g Slide for the same. Hate to part ways with the phone but it's time to try something new.
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I guess im going to have to send it in for another one. I just hope tmo doesnt freak because its rooted. My phone is spazzing so much i doth think i will be able to get it back to stock..
This is my second to send it. The first one was rooted and s-off. Don't worry, won't be a problem. As long as physically the phone is in good condition and no water void.
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Same thing happening to me sometimes but I don't think I can send it in for an exchange because I didn't buy it from tmobile although I did buy it fresh out the box..any suggestions I want a new one
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If you are under a year you can send it to htc
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Karakoram2 said:
If you are under a year you can send it to htc
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Yeah but are they going to replace or just fix it becuz I want another phone sometime in the future and I'm not a tmobile customer
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