Has anyone ever heard of a phone basically going crazy? Ive been on mexperia for probably close to a year now and loved it. Never had a single issue with it. This last week my phone started acting really funny and becoming really un responsive. In a way it has had a mind of its own.. For example, i open the phone app and it starts scrolling through contacts chosing them at random and dialing in some cases. Sometimes if i try to manually dial a number it will just start dialing random numbers on its own. Same goes for messaging and just about all other apps. My phone just does what it wants to and i cant stop it. My home and back buttons stop working and my sreens scroll on their own.
Today i decided to switch roms to mexdroid atomic and its doing the same thing. I did a nandroid backup, I wiped data/reset, wiped dalvik and battery stats like im supposedd to and its still the same. It took me 20 mins to get through the setup because i couldnt type in my gmail account name with out it typing a bunch of random letters.. So, i guess its not the rom and must be my device.
Side note.. I take very good care of my phone and it has never seen a drop of water so its not physical damage.
Also, i notcied that when i lock the phone...wait a few seconds... and then unlock it, it will function normally for the next 10-15 seconds. It gets annoying because it takes me a few minutes to write a text or make a phone call. I have to type a few words, lock it, unlock it, type a few more words etc..
Sorry this is kinda long but im just hoping someone has experienced something like this or may have heard of this happening before and can help.
Yea i have the same problem still suffering from it i think its the digitizar that needs to b replaced.
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I hear ya bud! Just got off the phone with tmobile a few hours ago and I'm getting a mytouch 4g slide tomorrow!
My phone started acting real weird about 5 days ago. When charging at first, it would say it was charging, then when unplugged drop any and all charge crazy fast. Then there were times when it said it was charging, and it would sit all night on the charger and be 65 percent in the morning. Then there are times it doesn't even want to charge at all, or you have to hold it or place it just the right way to get it to charge. Tried my wifes battary from her g2 and the same thing was going on. Put my battary in her phone and it worked in her phone like it was new! I think its something with the connector on the inside, but this is my second g2, the first had screen issues.
Tmobile offered me another g2 for $5, or an Mytouch 4g Slide for the same. Hate to part ways with the phone but it's time to try something new.
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I guess im going to have to send it in for another one. I just hope tmo doesnt freak because its rooted. My phone is spazzing so much i doth think i will be able to get it back to stock..
This is my second to send it. The first one was rooted and s-off. Don't worry, won't be a problem. As long as physically the phone is in good condition and no water void.
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Same thing happening to me sometimes but I don't think I can send it in for an exchange because I didn't buy it from tmobile although I did buy it fresh out the box..any suggestions I want a new one
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If you are under a year you can send it to htc
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Karakoram2 said:
If you are under a year you can send it to htc
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Yeah but are they going to replace or just fix it becuz I want another phone sometime in the future and I'm not a tmobile customer
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Related
My g2 has been experiencing screen issues lately. I'm pretty sure it's a hardware problem, but I'm going to ask around to make sure. It is rooted with Virtuous .0.7.4 running on it.
It just happened overnight where there would be a line of dead pixels at the bottom of the screen and a black bar on the right side. Everything seems to be blurry and choppy, any help? Thanks.
You could try a different ROM like CM and see if it does anything. Not going to do any harm... but I think realistically it's very unlikely to fix anything either.
Very much sounds like a hardware problem. Since the screen isn't physically broken or damaged (right?) this should be a warranty replacement.
Well, I kinda bought this brand new from someone, does this still qualify for a warranty? Thanks.
That's a sticky subject. Is it a G2 or DZ?
If a DZ I would think HTC will honor the warranty, why not?
If it's a G2, HTC might tell you to pound sand as it's a carrier phone.
As far as what TMO will do for you, there's a bunch of variables there... are you a customer? Was the phone bought at full retail or at subsidy? etc...
I'm honestly not sure though.
If you have to deal with TMO, I think your best bet is to go through the person you bought it from, if at all possible.
Please let us know what happens as this is a very interesting question.
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
Ties0 said:
It is a G2. Looks like I'll be ebaying this and finding a new one if nothing pops up.
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I see replacement screens on the bay for around $70. Sure is cheaper than a new G2. Of course you'd need to be able to put it in yourself. There's a pretty good tear-down guide.
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
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jessicamartoranA said:
Im having the same issue my screen is becoming unresposive either it wont work or i have to double or triple click on things i used a stock rom and custom and it still has the issue and i got this phone from a friend i called Tmobile about the issue and they r sending a replacement phone with no problem but im thinking is this the only issue with this phone? And will the next one do the same thing
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What information did you have to give them? Was his warranty exchange technically under your friend's plan or did they accept you were the new owner and still give you warranty service?
to tell if its G2 check the batt cover and see if it says G2 in big letter if its DZ it says "with htc sense" on the back of the phone
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
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jessicamartoranA said:
I told them the screen was unresponsive and they go through that whole pull the batt, factory restore blah blah crap of course we all know its not going to work but their so called training and computer tell them it might just work and it will restore my phones screen to full funtion and very useable lol yeah sure it will ...anyways nothing worked as expected so yes they excepted me as the new owner thinking it was mine all along anyways and r now sending me a new one under warranty
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Where did you get the phone? Did your phone have root?
Found a cheaper replacement screen from a non -ebay vendor. They also have capacitive touch digitizers too.
http://www.ecrater.com/p/9626084/original-s-lcd-display-screen-for-htc?keywords=g2+htc+screen
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Hey guys, I'm super happy right now. Just called T-Mobile, and they are going to ship me a replacement for free. I get to keep the phone until it arrives via UPS, then I'll ship the defective phone back. Super happy, loving T-Mobile right now! Thanks for all the help
Edit: Does anyone know how to restore the phone back? Does flashing the stock rom over take out root? Thanks again.
U have to turn S on flash back to stock rom then turn S back on
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No flashing back to stock does not turn back on the same place u got how to root should have the instruction and files to turn S on that what i had to do before sending my phone.back
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If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
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llxxjinxxll said:
If its a G2 and you're a current tmobile customer in good standing. Just give em a call and they will give you a free replacement even if you bought the phone from someone else. That's what happened to me and my G2 I traded mine for a nexus one. And within a week my touchscreen was unresponsive. I first called htc and they told me to call tmobile which I did and got my phone replaced for free. Hope this helps.
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Yeah, if you actually read my other posts, T-Mobile gave me a replacement also. I have to unroot and restore everything back to normal before I ship it first though. Thanks for your response.
display does not always work. The phone is not rooted. So I don't use set cpu or anything like that. The problem that I am having is when I turn the phone on (after it is shut down) it does not display the htc logo, then when it gets to the g2 it does not display that either. When the finishes turning on the screen is still black. I can press the digitizer where I know the unlock is and I can feel it vibrate then when I unlock it I can still feel it vibrate when it unlocks and it takes about 2 to get the screen on from this just pressing the on and off power button. Some1 please help. PLEASE HELP!!! Any Ideas?
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Sounds like a dead LCD unit. How/when did this start happening?
Dang so the lcd is not even turning on? Since your not rooted you should get a replacment phone
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masroorkhan said:
I searched other forums and seems like I am not the only one with this problem. All they suggested was to take out the battery, mem card, sim and leave it for a while and then put everything back in, the display was working fine again. Unfortunately, it didn't work for me, not even restoring factory default, not to mention going through that painful "shooting in dark" process.
I am already aware that if all things fail, LCD has to be replaced. Other than that if anyone has any other suggestion(s), it'd be much appreciated. Otherwise thanks anyways
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I am going through same problem. Haven't found a 'non-LCD replacement' solution yet. Maybe the above will make things work for you. There was one guy who said he turned on the phone without the mem card. So you can try this as well.
If you find anything else, please share.
Good luck.
I didn't think it was a dead lcd because after about 2 minutes of the phone already running the lcd will turn on again. and I saw your thread that said to take everything out I did try that and it did not help. any other ideas?
Does the screen flicker? If you open it up halfway and gently nudge the flex cable, does it do anything?
I juat tried and it does not flicker at all. Once the screen in on there are no problems, its getting the screen on that's hard. Its realy weird. And it started about a week ago and the phone is out of warenty.
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It doesn't sound like it should be a problem but I want to root it. And install a custom rom, and I am scrared to do that because when I boot into recovery I cant see the screen.
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How can it be out of warranty? G2 wasn't released until October 2010 and HTC provides a 1 year defect warranty. Here is the link. http://www.htc.com/www/support/warranty.html. I didn't look at anything outside the US though.
This is not a caused by physical damage so should be covered??
Also, Tmo, if that's who you're with might just send you a new one?
I'm assuming you don't have the Asurion 5.99 plan? That would cover it for $130 last resort.
Oh, also, Visa or Mastercard will sometimes take care of you if you used it to purchase the phone so check with them in a pinch.
Hey folks
These aren't really random reboots, and they don't seem to be caused by an app. They're more like 'when I touch it the wrong way' reboots. If I set the phone down, or pick it up, sometimes it will reboot.
I checked the battery contacts so that's not it. I'm thinking its either a problem with some internal contacts, or something with the accelerometer.
Has anyone experienced something similar? I just passed my 1 year manufacturer warranty period, unfortunately.
Thanks
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Hmm sounds like a hardware prob. It shouldn't be the accelerometer. Does it reboot when u are using it?
It rarely reboots when I'm using it. It will usually reboot when I pick it up or set it down. If I drop it on my bed from 2 feet up for example, it may reboot. What's weird is that its not a guarantee. In fact I've gone days without a reboot, and sometimes I'll get numerous reboots in a day.
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Several people have noted there can be a problem with the battery not fitting snugly into the chassis of the phone. When you drop it, the contacts on the battery can move slightly off the contacts on the phone and it can reboot. Some people just shim the battery down a little.
> Has anyone experienced something similar? I just passed my 1 year manufacturer warranty period, unfortunately.
I do not know how far you are out of warranty.
I was in the same situation 2 weeks ago. I was on my last day of warranty (so I thought), when I got tired of the constant reboots. I went to my local TMO store and they claimed that I was out of warranty by one day. Fortunately they put me on the phone with customer service. There it was confirmed that my warranty was out since 1 day. The person was very nice and said: "Let me see what we can do for you". She came back after one minute and offered me a waiver that would have allowed an immediate full upgrade. I told her that TMO does not really have any upgrade that I was interested in (I wanted a keyboard and stock Android), so she went back to her supervisor and came back with the offer that they would assume that my warranty would not run out on that day at 12am, but at midnight and that they would replace the phone under warranty. I have the phone now for a week AND no more reboots. TMO rocks !!
PS: I am with TMO for > 7 years
Yea tmo had some awesome customer service from my experience! I really hope they don't get bought out. Kinda inevitable though since the owners don't want it...boo!
Awesome experience! I work in Customer Service, so I know that I could theoretically get it replaced and whose arm I have to twist to get it. But I don't have the time to spend doing so. My phone hasn't rebooted in a few days now. I did a full wipe before I flashed my next nightly. I have my fingers crossed that it stays that way.
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I feel silly even mentioning this, because I thought I might be the only one dumb enough to suffer from it, but I will go ahead and mention it anyhow. I was hating the reboots with my G2, and found somewhere that I needed to actually make sure the SD basket was locked in place. I had replaced my SD card, and didn't realize it slides into a locked position. Have never had a reboot since I clicked it in place. That was months ago. Hope it is something that simple for you. Yes... I know I was a dufus for not realizing how the SD basket worked.
I had the exact same problem and I could not figure it out. I finally did a complete wipe and reinstalled problem stopped. I also converted my partitions to ext4 but not sure if that would make a difference.
Could it be the radio?
I did a full wipe prior to flashing CM #231. I used titanium backup to restore my apps. Now the reboots were gone!
But my GPS problems returned. I flashed the next best radio 26.08.04.30. Last time I initially switched radios to fix my gps problem. GPS is still broke, and now I am rebooting again.
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Hi guys,
Just recently, my wife and I have been experiencing power shutdowns on the phone. It can be fully charged and I can be text messaging and the phone will just shut down! (Like I manually shut her down holding the power-button) It does it to my wife's phone double the time and she is nagging me about it. Of course this has started happening as soon as our 1 month grace period on the phone has ended.
Anyone else?
Gino
I have not heard of this happening before. Does your phone get really hot for any reason?
My phone randomly reboots repeatedly until I either power down or pull the battery. Is this what is happening?
Have you tried update system software? Maybe this will help
It did it to my wife's phone about an hour after the upgrade.
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Yes!
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I've had the hot phone issue once! That was real odd!
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Well, even after 30 days, you still have a one year warranty. If you live by one of the service centers, you can go there and they do same-day warranty replacements. If not, try calling in to customer care and they will transfer you to warranty exchange by mail. They may have you try a factory reset to troubleshoot, so make sure you have everything backed up first.
I think this is something with the LG rom. It happened to me often until I installed CM9.
No ****. This issue seems to be happening more frequently since I flashed Kernals rom. I'm not quite ready to try CM9 yet.
I've had it happen several times. I'm rooted, but no custom rom or anything. Just root. It did it before root and its done it after root. Mine isn't a power down, but a reboot at random.
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This is the first and last LG I will own.
That's what happens to mine and my wife's phone. Read your email and boom....there's the LG Logo and the phone is starting up! I'm waiting to root this phone in case I have to return it for warranty! I miss CM, but I Don't want to void my warranty....
Gino
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Hi all, i'm having a big issue on one x with original 4.0.4 rom. The phone just keep shutting down while gaming taking photos, now also while updating apps. I thought that some app could cause this so i did an hard reset, and right after the initial set up, when i started updating the applications, it shutted down. I'm really worried, what is happening? could it be an hardware problem? Should i bring it back (it has warranty, i'm on stock rom)?
I noticed some log files in the memory, but after the hard reset it doesn't create them when it shuts down, while it did it before. any way to activate the log creation?
nobody can help me? today i tested it a while and it happened again 2 times, but this time whlie browsing (i use quick ics browser) and not while gaming. the second time when i rebooted it the battery indicator had a "!" on it, and it's not the first time, and it didn't recognize my sim.
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
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Does your three soft buttons blink randomly? If so go to the service centre asap.
My cell overheated and burnt out.
It would not charge nor start. My cell to sometimes restarted itself automatically.
Do you keep many apps open in the background?
I had mine replaced and now its all smooth :thumbup:
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it doesn't feel too hot, sometimes it's just cold and buttons don't blink. it simply show for a while "android system" (in italian) if i remember well and it shuts down normally with the htc logo. the strange thing is that thing with the battery and sim indicator. however i'll surely bring it back to the shop, i paid it 629 euros, i won't take it if it will shut down randomly. do they give you another one or i have to wait htc to repair it? :S i don't want to wait months.....
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
My One X suffered from bad screen fitment out of the box (creaking, screen moving up and down inside the casing...) and I unlocked/rommed it before I noticed the flaws.
I relocked the bootloader, installed the 2.17 RUU, and sent the phone back to Germany (as it was bought in Ger and I live in Croatia) to get it repaired, they accepted it and repaired, it's on its way home now, should be here tomorrow, took 3 weeks to repair.
Positive experience for me.
cuzzo94 said:
sorry for the double post, but now i'm sure that i will have to send it to htc so the question is another. Does someone have experience with htc reparations? how long will it take them to fix it and send it back to me?
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Service is hit and miss from what I see on forums but I might also note that more people complain than praise.
I believe that with shipping and things its about 2 - 3 weeks in total for a repair.
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it's very much 3 weeks without my phone, but it's less then other brands... i really hope that one day they will use apples policy for this. it's the only thing that i like of it. if the phone isn't working you get another one immediately, then they can give yours to someone else, but it's not possible that i pay 630 euros and i have to send it to repair, wouldn't be the same for htc if they gave me another one, maybie a repaired one immediately? they can use mine later for some one else...
treebill said:
Means that your phone is overheating, the battery being at or above 48c.
If you don't want to go down the modding route, then I suggest taking it back to the shop for a replacement.
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Even I had the same problem but I ready for modding,
Can you tell me what should i need to do for getting out such problem?
today i used it with apex launcher and it didn't shut down, even after 30 minutes of gta3 and 30 of dead trigger and some browsing- facebook ecc... now i'll try a day with sense but my question is: is there any way to flash the original rom from 0 ? doesn't factory reset delete just user file? maybie something else is corrupted. Can i flash the stock 4.0.4 without unlocking bootloaders or soing anything that voids my warranty? I'd like to try before changing it... THANK YOU
and today too it never rebooted with sense.... i don't know what to do. when the update to jellybeans will be available, there will be a way to flash it from zero with a ruu witout unlocking anything or void the warranty?
ok i asked to htc for the nearest point to repair my HOX and saturday i'll keep it there. Now it's unusable, it keeps shutting down.
Look at this
http://dl.dropbox.com/u/18387650/2012-10-03_21-46-06.png