t-mobile G2 totally dead, please help - G2 and Desire Z Q&A, Help & Troubleshooting

I have a serious problem. My tmobile g2 is rooted and has virtuous rom installed. It worked fine for a week but then all of the sudden it died. Completely shut off as I disconnected phone from the charger. Now I can't get the phone to turn on. I have tried volume down and press power button. No response. I took out the battery and sd card and put them back in. No response. I even tried battery from a different g2 phone. still the phone refuses to turn on. Did I brick my phone or what?
I bought the phone on craigslist so I can't go to t-mobile for a solution.
I have just spoken to HTC repair line and given them all my info. They have asked me to send in the cell for a repair. If the cell has no out-of-warranty damage then it will be free. Now the problem is, out-of-warranty damage also includes modifying the software in the cell. Now mine is rooted and has a custom rom on it. You guys think they will find out or care to find out? I mean the phone is totally dead and will not boot up at all.
Please give solution before I sent it in. Is there anything I can do on my part to revive the cell? thanks.

It is really depends on your luck!!
maybe the phone is totally **** and they will give you a new one so will not
know it was rooted .or maybe they can fix it and will find out!!
this is a long shut but try to connect it to your computer and see if you can
you ADB shell by any chance??

bahmanxda said:
It is really depends on your luck!!
maybe the phone is totally **** and they will give you a new one so will not
know it was rooted .or maybe they can fix it and will find out!!
this is a long shut but try to connect it to your computer and see if you can
you ADB shell by any chance??
Click to expand...
Click to collapse
cell is dead and will not power up no matter what I do.

aftabbabar said:
cell is dead and will not power up no matter what I do.
Click to expand...
Click to collapse
Have you not answered your own question then?
Sent from my HTC Vision using XDA Premium App

aftabbabar said:
cell is dead and will not power up no matter what I do.
Click to expand...
Click to collapse
Then how will tmobile be able to find out...
I bought a motorola cliq off craigslist and it had scratches so I called tmobile and returned it for a remanufactured one np. They don't know where u got it, u may be the original owners family member... there is a 1 year warranty from tmobile from the purchase date from tmobile. They don't care who u are, unless u were dumb enough to tell them u got it off craigslist....
Sent from my T-Mobile G2 using XDA App

Mog said:
Then how will tmobile be able to find out...
I bought a motorola cliq off craigslist and it had scratches so I called tmobile and returned it for a remanufactured one np. They don't know where u got it, u may be the original owners family member... there is a 1 year warranty from tmobile from the purchase date from tmobile. They don't care who u are, unless u were dumb enough to tell them u got it off craigslist....
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Umm, I am not sure if its that simple. I remember we took a phone to tmobile for repair and they asked for receipts etc. It seems each telephone is registered to your name in your account and they know if this phone belonged to you or not. So lets see, I will try it and see if they can help me out. I will play dumb.
Thanks for the help.
AZB

aftabbabar said:
Umm, I am not sure if its that simple. I remember we took a phone to tmobile for repair and they asked for receipts etc. It seems each telephone is registered to your name in your account and they know if this phone belonged to you or not. So lets see, I will try it and see if they can help me out. I will play dumb.
Thanks for the help.
AZB
Click to expand...
Click to collapse
if its that simple? I wasnt saying this is how it "should" happen. I said this is what happened with me. I dont understand why they would treat you any differently. They have a manufacture warranty for a year, fact.
But you are right, just play stupid... they should swap u out.
I swapped the cliq right when i bought it and then i swapped it again about 2 months ago (a week before the year was up). Swapped it then bought my wife a g2. so we have a brand new (remanuf) cliq in the closet just in case.

Related

T-Mobile rep with SGSII

hey guys just wanna let ya know if u have any tmobile related questions let me know... i own the SGSII. i may be some help if u guys need help with anything regarding tmobiles side of the ball.
Hello, could you ask the powers that be when we'll be getting Ice Cream Sandwich?
Hey there. Stick around this forums, your will be a nice help to this community.
Sent from my SGH-T959V using XDA App
Just ignore the trolls! ty and u will be a nice asset to this community!
Thanks for announcing yourself . To our forums.
Sent from my SGH-T989 using xda premium
just 1 question regarding wifi calling is the update really happening first couple of weeks of november and is there a way to tell if my old sim card is able to use it which is about 8 months old or should i just install the new 1? Reason I ask is because I've read some people had the new sim card taken by a rep when they bought the phone saying the old 1 they had looked the same. Thx in advance
foreverloco said:
just 1 question regarding wifi calling is the update really happening first couple of weeks of november and is there a way to tell if my old sim card is able to use it which is about 8 months old or should i just install the new 1? Reason I ask is because I've read some people had the new sim card taken by a rep when they bought the phone saying the old 1 they had looked the same. Thx in advance
Click to expand...
Click to collapse
The rep also took my sim card! I didn't notice till later on.
Sent from my SGH-T989 using xda premium
OuncE718 said:
The rep also took my sim card! I didn't notice till later on.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
ordered mine online so i still have my new sim just havent installed it yet but want to make sure if i will get the update with the old 1 in or not and it would also be helpful to everyone else that got the new sim taken away if we could know the difference between the new 1 and the last 1 before it so we could either go grab 1 or install it if we have it.
foreverloco said:
ordered mine online so i still have my new sim just havent installed it yet but want to make sure if i will get the update with the old 1 in or not and it would also be helpful to everyone else that got the new sim taken away if we could know the difference between the new 1 and the last 1 before it so we could either go grab 1 or install it if we have it.
Click to expand...
Click to collapse
I would like to say that the old sim will work, but since I haven't even seen what the new sim looks like to compare the two I have no idea. I wonder if T-Mobile told the reps to take the sim card or the reps are just stealing them for their own personal reason.
Sent from my SGH-T989 using xda premium
My rep told me wifi calling would not work unless you got the new sim card.
Sent from my HercuBEAST!!
go back to the store and get the new sim cards..some reps arent as informed as the others so they mistakenly must have taken the new sim cards. New sims are need for the wifi calling to work.
OuncE718 said:
I would like to say that the old sim will work, but since I haven't even seen what the new sim looks like to compare the two I have no idea. I wonder if T-Mobile told the reps to take the sim card or the reps are just stealing them for their own personal reason.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
was just comparing mine and my old 1 has a smaller almost square shape gold connector while the new 1 has a longer rectangular shape gold connector but not as big as the real older 1s that took up almost the whole card... guessing im gonna have to change mine up just in case because it is different. Just dont like taking the back off too much because it does feel like something might crack or break after so many times...lol
i had to return exchange my sgs2 because the touchscreen was acting up, would not charge anymore and would not mount usb storage. rep said because i used OLD SIM CARD. dont know how true it is, but all is well now.
If I did not buy the phone through Tmobile, but bought it outright elseware and it has given me problems (the battery life) will I be able to return/exchange in a Tmobile store for another one?
I still have all the accessories/box etc.
Depends on the location. Corporate stores can return purchases made at premium retailers and thats about it.
Sent from my SGH-T989 using XDA App
movieaddict said:
Just ignore the trolls! ty and u will be a nice asset to this community!
Click to expand...
Click to collapse
*agrees*
10-word
Those of you asking whether or not WiFi calling will work with your SIM card: You must have a card that has TM9177 printed on the back. (According a good friend who happens to be my T-Mobile rep)
le14 said:
If I did not buy the phone through Tmobile, but bought it outright elseware and it has given me problems (the battery life) will I be able to return/exchange in a Tmobile store for another one?
I still have all the accessories/box etc.
Click to expand...
Click to collapse
The short answer is no. You would need return it where you got it from. If it was from say....another person that got it through T-mobile, either locally or customer care you would need an order# or reciept for them to process an exchange. Samsung covers the device for one full year from the date of purchase (Samsung seems pretty strict and may ask for the original purchase reciept also). The best thing honestly, is to buy it from somewhere that will honor the warranty. Saving a few bucks now may cost you down the line.
Worst case senario, call tmo and tell them the deal. Tech support may be willing to work with you to get warranty replacement if you were the 1st # associated with the IMEI. Remember all of this is YMMV, I can almost always get tmo to help me out, but in a recent & super similar case I was denied. I ended up selling the one I had to buy a new one after some careful wording to a customer loyalty soop. Again YMMV, but some ideas and facts to consider
Hope that helps.
sicwitit11 said:
hey guys just wanna let ya know if u have any tmobile related questions let me know... i own the SGSII. i may be some help if u guys need help with anything regarding tmobiles side of the ball.
Click to expand...
Click to collapse
nice to see another tmo employee on xda! I know of a couple more around here
Sent from my SGH-T989 using XDA App
Thanks for offering to contribute from your experience as a rep. It's much appreciated since, as you are even more aware than us, not all reps have the same knowledge base or interest in these devices.
One thing that would be awesome would be if you could let us know of any known issues that T-mo tells its reps to be aware of (i.e. if you receive any information about issues that customers may come in with).
We're pretty much all still in our 14 day period and sometimes it's nice to be aware of possible defects such that we can look for them as early as possible to see if we are affected.
Have you heard or experienced anyone coming in with complaints regarding the display having the "brushed metal" or "vertical line" issue? (There's a long thread on it in this forum)

How do I check if my phone under warranty?

Hello,
Anybody knows how can I check if phone is under warranty or not? I'm on company sponsored account so I don't have access to online tool, all I have in my possesion is phone itself. Is there any tool or something which based on IMEI of the phone will find this information?
Thanks,
G
The phone has a 1 year factory/samsung warranty for sure and phone isn't a year old yet so you have that at least...
Sent from my SAMSUNG-SGH-I747 using xda premium
hey, im in the same situation as you, i have an account with a Corporate and didn't get the phone from Telus but from a dealership that is in Montreal, and i was wondering the same thing. You have one (1) warranty on the phone and you can check the status on Samsung site and register your phone to see the Warranty status.
hope this helps... i'm unfortunately without my phone since i HARD BRICK it. lol and its now at Samsung at this moment and will know soon if they fix it or not. lol
May sound too simple, but call your provider and ask.
mrhaley30705 said:
May sound too simple, but call your provider and ask.
Click to expand...
Click to collapse
...could...it...be...that...simple????
Phones are not even a two months old! Of course the are still under warranty. Unless you have water damage... then you dont have warranty... ....... ............................... ... k bai.
I called ATT to ask about warranty and was told that they have no responsibity because I am using my phone on Straight Talk. Samsung has the one year warranty I guess.
If I was using it on ATT they I guess they would take care of it?
deserthi said:
I called ATT to ask about warranty and was told that they have no responsibity because I am using my phone on Straight Talk. Samsung has the one year warranty I guess.
If I was using it on ATT they I guess they would take care of it?
Click to expand...
Click to collapse
Then call Samsung and ask. Or register your phone on Samsung website.
deserthi said:
If I was using it on ATT they I guess they would take care of it?
Click to expand...
Click to collapse
Pretty much. One of the downsides of using a prepaid service is having to go through the manufacturer, or having to buy a 3rd party warranty like Squaretrade. On the other hand, you're paying $45/month, so no complaining allowed.

I accidentally loaded VERIZON's unlocked bootloader on SPRINT. Phone won't start

Hello XDA!
As the title says, I am really stupid and accidentally ran the bootloader unlocking program intended for verizon on my sprint s3.
Now my phone won't even start.
What dooooooo?
Kevin
Can u get to oden?
Sent from my SPH-L710 using Tapatalk 2
auau465121 said:
Can u get to oden?
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
I tried the USB dongle thing, tried vol down + power + home, I can't get it to do anything. However, when i hold the power button with it connected to the PC, the PC will make usb connection sounds like it's turning on and off.
kev510 said:
I tried the USB dongle thing, tried vol down + power + home, I can't get it to do anything. However, when i hold the power button with it connected to the PC, the PC will make usb connection sounds like it's turning on and off.
Click to expand...
Click to collapse
take the battery out. plug your phone in and try to go into download mode.
I did the same thing only with the AT&T version on my Sprint s3. It's officially bricked. If you take it back to the Sprint store they'll swap it out for a new one. There is literally nothing else you can do. It sucks. I know.
Sent from my SPH-L710 using xda app-developers app
Please read forum rules before posting
Questions go in Q&A
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Friendly Neighborhood Moderator
sandman795 said:
I did the same thing only with the AT&T version on my Sprint s3. It's officially bricked. If you take it back to the Sprint store they'll swap it out for a new one. There is literally nothing else you can do. It sucks. I know.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
As was stated here.. If you can't get it to download mode (Odin) then your gonna be taking back to store.. It sucks.. just ensure you triple check before flashing anything.. our phone is the SPH-L710. I have seen some who have flashed roms (tried to) for the I9300.. Which is the international version.. So just becareful on next adventure.. and most of all, don't be afraid to ask!!! This place is a wealth of knowledge and most are always willing to help.
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
kev510 said:
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
Click to expand...
Click to collapse
Just play dumb. "phone died"
kev510 said:
Thank you everyone!
Looks like I will try to get it swapped out at the Sprint store.. I hope they won't give me any trouble for not being their customer though.
I appreciate everyone's time!
Kevin
Click to expand...
Click to collapse
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
Yea, that's probably not gona happen, because then they'll want to activate it [Sprint], on the 'donor' account. You my friend, may officially roughly 535$ in the hole...
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
It makes sense. Why would Sprint replace a phone on there network if you don't even have their service..? Not trying to be mean, but it's common sense.
Some people buy bricked phones though.
teh roxxorz said:
Yea, that's probably not gona happen, because then they'll want to activate it [Sprint], on the 'donor' account. You my friend, may officially roughly 535$ in the hole...
Click to expand...
Click to collapse
Well atleast they make a pretty paperweight.
Sent from my SPH-L710 using Tapatalk 2
milky1112 said:
Well atleast they make a pretty paperweight.
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Gotta love a 550$ paperweight!
As I said, they will replace the phone if I register the ESN on my friend's Sprint account.
kev510 said:
Just to update (for anyone in my situation without a Sprint account), two sprint stores wouldn't replace my phone because I don't have a Sprint account. I even told them that the reason why I want to fix it is to activate it for Sprint, but they wouldn't budge... It looks like I will have to find a friend who has Sprint, associate the broken S3's ESN with their account, and bring it back for replacement.
Click to expand...
Click to collapse
I do not think that is going to work. I think you are going to have to send your phone here.
Dude just call samsung and tell them phone died during a phone call say it wouldn't boot back up. You have a free year manufacture warranty use it. As long as your screen is not cracked samsung will replace your phone. I had two replaced gs3 . They will troubleshoot with you first then send you a box to send your old phone and a new or refurbished phone back. There really fast a week or days depends on where you live. The only problem or thing I didn't like was ups just left the phone at the door without me signing. I wasn't at home but just right on the ground on the front door it could have got stolen or rained on. Don't waste your time with sprint just call Sammy man . Oh my phone was rooted to and they never said a thing. All they do Is put new software on it and send it back out to someone else. Goodluck
Sent from my Nexus 7 using XDA Premium App
Yes, I believe you officially bricked it, it happened to be before, loaded a bad ROM, but for sprint?, I don't think it would be a problem, I went and said I got it a week ago, and I left it to charge one night, and woke up and bit won't turn on, and they gives it to their tech guy to check it out, but he failed because as we all know, its bricked and can't be turned on, it took like 2 hours for the check up, so idk, find something to kill time then go back lol, grab a hotdog , but anyway, so i had to pay insurance which was only like 48 I believe, which is better than buying a new galaxy s3 lol, but if you already for insurance, then you should be set , and should have to come back to the store In about 3 days to collect your new phone, and I'm sorry for your lost , and good luck
Sent from my SPH-L710 using xda premium

Help hardbrick my lg g4 t-mobile

HELP HARD BRICKED my LG G4
At the time I did and ended Downgrade process seemed that all ends well but the device was turned off and no longer enciendio not give anything the PC screen or only recognizes the device as QHSUSB_BULK to find and install the drivers recognize the device with the name Qualcomm HS-USB QLoader 9008 (COM13):crying::crying::crying:
Thanks for taking the time to read the post and I hope you are taking the time to read this, and you can help me solve this brick on my lg g4:good:
any solution? :crying:
As far as I know there is no fix if you attempted to downgrade your bootstack...sorry. There is a bold lettered post warning not to attempt a downgrade. Hopefully you can get a replacement through your carrier but they may deny it if they can figure out what you did.
it is not known whether there will be any solution as lg LG G2 or G4?
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Barsky said:
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Click to expand...
Click to collapse
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
One Twelve said:
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
Click to expand...
Click to collapse
Under warranty = No Charge
(or at least did in this case)
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Sfkn2 said:
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Click to expand...
Click to collapse
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Barsky said:
Under warranty = No Charge
(or at least did in this case)
Click to expand...
Click to collapse
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
One Twelve said:
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
Click to expand...
Click to collapse
nope
and you do not know someone who is working on a solution?
-deleted-
Gerson Carranza said:
and you do not know someone who is working on a solution?
Click to expand...
Click to collapse
Barsky said:
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Click to expand...
Click to collapse
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
Sfkn2 said:
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
Click to expand...
Click to collapse
Yeah, long since have gotten back repaired.
Last time I shipped them my G2 for the digitizer, it only took them three days.
Sent from my LG-H811 using Tapatalk
I can not take it to the store for t mobile Warrantable me because I live in El Salvador
http://gsmmarhaba.com/threads/unbrick-lg-g4-brick-hs-usb-qdloader-9008-without-box.612/

Verizon insurance qusetion (lg g4)

as some of you may have seen, my LG G4 broke, i know the cost to replacing it but i found new life for the busted G4
once i get 150 saved up i want to know is the deductible the same price if the phone was damaged if i report it lost or stolen
cause i want to report it lost or stolen but keep the broken G4 to be used as a surveillance camera as i got a few a** holes around here by my house
thank you for the answers
It's the same
Sent from my VS986 using Tapatalk
thechaoz said:
It's the same
Sent from my VS986 using Tapatalk
Click to expand...
Click to collapse
Thanks. I hit that thanks button fir ya. I asked around and got my answer. Sad thing is i cant report it lost as my friend said they can find out. So when i get 150 saved up. Im just going to replace it
LASERWOLF452 said:
Thanks. I hit that thanks button fir ya. I asked around and got my answer. Sad thing is i cant report it lost as my friend said they can find out. So when i get 150 saved up. Im just going to replace it
Click to expand...
Click to collapse
That's not necessarily true. If you take the sim card out and turn off mobile data you can get around them pinging your old phone. I did the same thing with my Verizon Samsung GS4.
Spookymyo said:
That's not necessarily true. If you take the sim card out and turn off mobile data you can get around them pinging your old phone. I did the same thing with my Verizon Samsung GS4.
Click to expand...
Click to collapse
The phone will be on wifi although i can always work around it. Its on a router with no service but i am useing it for my use only to access the phone to view the camera. He said it can be tracked by wifi as well
LASERWOLF452 said:
The phone will be on wifi although i can always work around it. Its on a router with no service but i am useing it for my use only to access the phone to view the camera. He said it can be tracked by wifi as well
Click to expand...
Click to collapse
Not if the sim chip is out. If you're worried change your IMEI number. I've been using my Galaxy S4 for over a year now with no issues from Verizon.
Spookymyo said:
Not if the sim chip is out. If you're worried change your IMEI number. I've been using my Galaxy S4 for over a year now with no issues from Verizon.
Click to expand...
Click to collapse
If there is going to be no issues then i will report it lost. At least i have a camera hehe. Phone is badly damaged it still works tho so no chance for me to repair it. Thanks

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