T-Mobile rep with SGSII - T-Mobile Samsung Galaxy S II SGH-T989

hey guys just wanna let ya know if u have any tmobile related questions let me know... i own the SGSII. i may be some help if u guys need help with anything regarding tmobiles side of the ball.

Hello, could you ask the powers that be when we'll be getting Ice Cream Sandwich?

Hey there. Stick around this forums, your will be a nice help to this community.
Sent from my SGH-T959V using XDA App

Just ignore the trolls! ty and u will be a nice asset to this community!

Thanks for announcing yourself . To our forums.
Sent from my SGH-T989 using xda premium

just 1 question regarding wifi calling is the update really happening first couple of weeks of november and is there a way to tell if my old sim card is able to use it which is about 8 months old or should i just install the new 1? Reason I ask is because I've read some people had the new sim card taken by a rep when they bought the phone saying the old 1 they had looked the same. Thx in advance

foreverloco said:
just 1 question regarding wifi calling is the update really happening first couple of weeks of november and is there a way to tell if my old sim card is able to use it which is about 8 months old or should i just install the new 1? Reason I ask is because I've read some people had the new sim card taken by a rep when they bought the phone saying the old 1 they had looked the same. Thx in advance
Click to expand...
Click to collapse
The rep also took my sim card! I didn't notice till later on.
Sent from my SGH-T989 using xda premium

OuncE718 said:
The rep also took my sim card! I didn't notice till later on.
Sent from my SGH-T989 using xda premium
Click to expand...
Click to collapse
ordered mine online so i still have my new sim just havent installed it yet but want to make sure if i will get the update with the old 1 in or not and it would also be helpful to everyone else that got the new sim taken away if we could know the difference between the new 1 and the last 1 before it so we could either go grab 1 or install it if we have it.

foreverloco said:
ordered mine online so i still have my new sim just havent installed it yet but want to make sure if i will get the update with the old 1 in or not and it would also be helpful to everyone else that got the new sim taken away if we could know the difference between the new 1 and the last 1 before it so we could either go grab 1 or install it if we have it.
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Click to collapse
I would like to say that the old sim will work, but since I haven't even seen what the new sim looks like to compare the two I have no idea. I wonder if T-Mobile told the reps to take the sim card or the reps are just stealing them for their own personal reason.
Sent from my SGH-T989 using xda premium

My rep told me wifi calling would not work unless you got the new sim card.
Sent from my HercuBEAST!!

go back to the store and get the new sim cards..some reps arent as informed as the others so they mistakenly must have taken the new sim cards. New sims are need for the wifi calling to work.

OuncE718 said:
I would like to say that the old sim will work, but since I haven't even seen what the new sim looks like to compare the two I have no idea. I wonder if T-Mobile told the reps to take the sim card or the reps are just stealing them for their own personal reason.
Sent from my SGH-T989 using xda premium
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Click to collapse
was just comparing mine and my old 1 has a smaller almost square shape gold connector while the new 1 has a longer rectangular shape gold connector but not as big as the real older 1s that took up almost the whole card... guessing im gonna have to change mine up just in case because it is different. Just dont like taking the back off too much because it does feel like something might crack or break after so many times...lol

i had to return exchange my sgs2 because the touchscreen was acting up, would not charge anymore and would not mount usb storage. rep said because i used OLD SIM CARD. dont know how true it is, but all is well now.

If I did not buy the phone through Tmobile, but bought it outright elseware and it has given me problems (the battery life) will I be able to return/exchange in a Tmobile store for another one?
I still have all the accessories/box etc.

Depends on the location. Corporate stores can return purchases made at premium retailers and thats about it.
Sent from my SGH-T989 using XDA App

movieaddict said:
Just ignore the trolls! ty and u will be a nice asset to this community!
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Click to collapse
*agrees*
10-word

Those of you asking whether or not WiFi calling will work with your SIM card: You must have a card that has TM9177 printed on the back. (According a good friend who happens to be my T-Mobile rep)

le14 said:
If I did not buy the phone through Tmobile, but bought it outright elseware and it has given me problems (the battery life) will I be able to return/exchange in a Tmobile store for another one?
I still have all the accessories/box etc.
Click to expand...
Click to collapse
The short answer is no. You would need return it where you got it from. If it was from say....another person that got it through T-mobile, either locally or customer care you would need an order# or reciept for them to process an exchange. Samsung covers the device for one full year from the date of purchase (Samsung seems pretty strict and may ask for the original purchase reciept also). The best thing honestly, is to buy it from somewhere that will honor the warranty. Saving a few bucks now may cost you down the line.
Worst case senario, call tmo and tell them the deal. Tech support may be willing to work with you to get warranty replacement if you were the 1st # associated with the IMEI. Remember all of this is YMMV, I can almost always get tmo to help me out, but in a recent & super similar case I was denied. I ended up selling the one I had to buy a new one after some careful wording to a customer loyalty soop. Again YMMV, but some ideas and facts to consider
Hope that helps.

sicwitit11 said:
hey guys just wanna let ya know if u have any tmobile related questions let me know... i own the SGSII. i may be some help if u guys need help with anything regarding tmobiles side of the ball.
Click to expand...
Click to collapse
nice to see another tmo employee on xda! I know of a couple more around here
Sent from my SGH-T989 using XDA App

Thanks for offering to contribute from your experience as a rep. It's much appreciated since, as you are even more aware than us, not all reps have the same knowledge base or interest in these devices.
One thing that would be awesome would be if you could let us know of any known issues that T-mo tells its reps to be aware of (i.e. if you receive any information about issues that customers may come in with).
We're pretty much all still in our 14 day period and sometimes it's nice to be aware of possible defects such that we can look for them as early as possible to see if we are affected.
Have you heard or experienced anyone coming in with complaints regarding the display having the "brushed metal" or "vertical line" issue? (There's a long thread on it in this forum)

Related

t-mobile G2 totally dead, please help

I have a serious problem. My tmobile g2 is rooted and has virtuous rom installed. It worked fine for a week but then all of the sudden it died. Completely shut off as I disconnected phone from the charger. Now I can't get the phone to turn on. I have tried volume down and press power button. No response. I took out the battery and sd card and put them back in. No response. I even tried battery from a different g2 phone. still the phone refuses to turn on. Did I brick my phone or what?
I bought the phone on craigslist so I can't go to t-mobile for a solution.
I have just spoken to HTC repair line and given them all my info. They have asked me to send in the cell for a repair. If the cell has no out-of-warranty damage then it will be free. Now the problem is, out-of-warranty damage also includes modifying the software in the cell. Now mine is rooted and has a custom rom on it. You guys think they will find out or care to find out? I mean the phone is totally dead and will not boot up at all.
Please give solution before I sent it in. Is there anything I can do on my part to revive the cell? thanks.
It is really depends on your luck!!
maybe the phone is totally **** and they will give you a new one so will not
know it was rooted .or maybe they can fix it and will find out!!
this is a long shut but try to connect it to your computer and see if you can
you ADB shell by any chance??
bahmanxda said:
It is really depends on your luck!!
maybe the phone is totally **** and they will give you a new one so will not
know it was rooted .or maybe they can fix it and will find out!!
this is a long shut but try to connect it to your computer and see if you can
you ADB shell by any chance??
Click to expand...
Click to collapse
cell is dead and will not power up no matter what I do.
aftabbabar said:
cell is dead and will not power up no matter what I do.
Click to expand...
Click to collapse
Have you not answered your own question then?
Sent from my HTC Vision using XDA Premium App
aftabbabar said:
cell is dead and will not power up no matter what I do.
Click to expand...
Click to collapse
Then how will tmobile be able to find out...
I bought a motorola cliq off craigslist and it had scratches so I called tmobile and returned it for a remanufactured one np. They don't know where u got it, u may be the original owners family member... there is a 1 year warranty from tmobile from the purchase date from tmobile. They don't care who u are, unless u were dumb enough to tell them u got it off craigslist....
Sent from my T-Mobile G2 using XDA App
Mog said:
Then how will tmobile be able to find out...
I bought a motorola cliq off craigslist and it had scratches so I called tmobile and returned it for a remanufactured one np. They don't know where u got it, u may be the original owners family member... there is a 1 year warranty from tmobile from the purchase date from tmobile. They don't care who u are, unless u were dumb enough to tell them u got it off craigslist....
Sent from my T-Mobile G2 using XDA App
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Click to collapse
Umm, I am not sure if its that simple. I remember we took a phone to tmobile for repair and they asked for receipts etc. It seems each telephone is registered to your name in your account and they know if this phone belonged to you or not. So lets see, I will try it and see if they can help me out. I will play dumb.
Thanks for the help.
AZB
aftabbabar said:
Umm, I am not sure if its that simple. I remember we took a phone to tmobile for repair and they asked for receipts etc. It seems each telephone is registered to your name in your account and they know if this phone belonged to you or not. So lets see, I will try it and see if they can help me out. I will play dumb.
Thanks for the help.
AZB
Click to expand...
Click to collapse
if its that simple? I wasnt saying this is how it "should" happen. I said this is what happened with me. I dont understand why they would treat you any differently. They have a manufacture warranty for a year, fact.
But you are right, just play stupid... they should swap u out.
I swapped the cliq right when i bought it and then i swapped it again about 2 months ago (a week before the year was up). Swapped it then bought my wife a g2. so we have a brand new (remanuf) cliq in the closet just in case.

Wifi calling sim card

i bought my SG2 around the time it was released and gave my sim card away because i figured id just keep using the one i had..well, as you all know you need the new sim cards to be able to use wi-fi calling
i called and went to 2 different tmobile stores and they are trying to charge me $20 for it..
i have a new tmobile sim card that my friend gave me from his mytouch4g..the # on the sim is TM9703
can anyone tell me if that one will work? im currently running jug v3.69 which is android 2.3.5 so i dont have the wi-fi calling feature yet..but will upgrade my rom if it works
and if you use wi-fi calling on your SG2 but have a different sim card model please post that one so i can try to look for that one as well
thanks in advance
jdiddy_ub said:
i bought my SG2 around the time it was released and gave my sim card away because i figured id just keep using the one i had..well, as you all know you need the new sim cards to be able to use wi-fi calling
i called and went to 2 different tmobile stores and they are trying to charge me $20 for it..
i have a new tmobile sim card that my friend gave me from his mytouch4g..the # on the sim is TM9703
can anyone tell me if that one will work? im currently running jug v3.69 which is android 2.3.5 so i dont have the wi-fi calling feature yet..but will upgrade my rom if it works
and if you use wi-fi calling on your SG2 but have a different sim card model please post that one so i can try to look for that one as well
thanks in advance
Click to expand...
Click to collapse
I have the same problem, yet I dont think wifi calling is that useful when it still uses your munutes unless you have unlimited, again, it sounds like pretty cool feature yet its useless, do you really use it or relay on it? Just a personal thought and point of view, theres a couple apps such as viber that use the feature of wifi calling but free, the only thing is that the other user needs viber app, and wifi
Sent from my SGH-T989 using Tapatalk
sim card for wifi calling
i bought my SG2 around the time it was released and gave my sim card away because i figured id just keep using the one i had..well, as you all know you need the new sim cards to be able to use wi-fi calling
i called and went to 2 different tmobile stores and they are trying to charge me $20 for it..
i have a new tmobile sim card that my friend gave me from his mytouch4g..the # on the sim is TM9703
can anyone tell me if that one will work? im currently running jug v3.69 which is android 2.3.5 so i dont have the wi-fi calling feature yet..but will upgrade my rom if it works
and if you use wi-fi calling on your SG2 but have a different sim card model please post that one so i can try to look for that one as well
thanks in advance
no..its not something i rely on at all...its more something i want in case i ever need it...i know that it uses minutes...i live in ny and went to school upstate...sometimes i go back up there and visit friends..reception may be an issue depending on where i am...some of my friends live in the boondocks lol...also its very useful if you have ever experienced being in a basement that gets no reception
jdiddy_ub said:
i bought my SG2 around the time it was released and gave my sim card away because i figured id just keep using the one i had..well, as you all know you need the new sim cards to be able to use wi-fi calling
i called and went to 2 different tmobile stores and they are trying to charge me $20 for it..
i have a new tmobile sim card that my friend gave me from his mytouch4g..the # on the sim is TM9703
can anyone tell me if that one will work? im currently running jug v3.69 which is android 2.3.5 so i dont have the wi-fi calling feature yet..but will upgrade my rom if it works
and if you use wi-fi calling on your SG2 but have a different sim card model please post that one so i can try to look for that one as well
thanks in advance
Click to expand...
Click to collapse
I was in a similar situation as you; I called up t-mobile to check and they said it was not. They said my SIM card was not up to date to use Wifi calling feature but they said a t-mobile store would give me a new SIM card for free if the t-mobile rep put it in their system that I had an old SIM card. Basically when you call t-mobile just ask them if you had the new SIM card and if not could the t-mobile rep give you a new one if you did an exchange at the store.
I'm not sure if that's a gba Sim or not but you can get one overnighted for free to you if you call Tmobile, I've heard through other people as well that the stores are starting to charge people for Sim cards even if the notes state issue for free.
As for it still using your minutes , that's just a matter of adding the free wifi calling feature to your account. That's free.
jdiddy_ub said:
i bought my SG2 around the time it was released and gave my sim card away because i figured id just keep using the one i had..well, as you all know you need the new sim cards to be able to use wi-fi calling
i called and went to 2 different tmobile stores and they are trying to charge me $20 for it..
i have a new tmobile sim card that my friend gave me from his mytouch4g..the # on the sim is TM9703
can anyone tell me if that one will work? im currently running jug v3.69 which is android 2.3.5 so i dont have the wi-fi calling feature yet..but will upgrade my rom if it works
and if you use wi-fi calling on your SG2 but have a different sim card model please post that one so i can try to look for that one as well
thanks in advance
Click to expand...
Click to collapse
Call in. When prompted why you are calling say, "Cancel my account".
Tell the operator who picks up your story.
They will mail you a free sim card.
gfaughn said:
I'm not sure if that's a gba Sim or not but you can get one overnighted for free to you if you call Tmobile, I've heard through other people as well that the stores are starting to charge people for Sim cards even if the notes state issue for free.
As for it still using your minutes , that's just a matter of adding the free wifi calling feature to your account. That's free.
Click to expand...
Click to collapse
False we do not overnight sim cards, sim cards go usps only so no overnight. Also they may or may not give you a sim card if they tell you no its because they don't have to. The only way they have to get you one is if you go show a store that yours is defective its worth a try to call but don't waste your time trying multiple times you may just have to pay for one, or you could try taking that new one you have to a store n telling them customer care sent you the wrong one then maybe they will trade it.
Sent from my SGH-T989 using XDA App
ebatr8 said:
False we do not overnight sim cards, sim cards go usps only so no overnight. Also they may or may not give you a sim card if they tell you no its because they don't have to. The only way they have to get you one is if you go show a store that yours is defective its worth a try to call but don't waste your time trying multiple times you may just have to pay for one, or you could try taking that new one you have to a store n telling them customer care sent you the wrong one then maybe they will trade it.
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
swapping at the store is a genius idea..that never occurred to me...however, before i do that im just trying to see if the TM9703 one will work or not..no sense of trading in a working sim for another sim
thanks for all the responses...still hoping to hear from someone with the 9703 or a different working sim
Wish I remembered lol I know that we can tell from the picture on them because they changed the picture starting with those ill get my new sim card out I haven't used it yet n will let u know in a couple min I have like 5 of them laying around
Sent from my SGH-T989 using XDA App
False. I've overnighted all the Sim cards I've replaced for a few weeks now. that'd be the easiest for this guy.
You're welcome.
The one that came with the gs2 is a tm9177 has a pic of a guy and girl either taking a pic of themselves or watching some hilarious video on a phone lol so I don't think the one you have is right because this is the same one that came with my amaze as well. If you go to the store if they don't see an order in your account and tell you that just tell them you ordered it through sales that the Rep told you the ones for prepaid will work and thats what you received. They probably wont but just incase they are that thorough they can't look up orders done through sales only customer care.
Sent from my SGH-T989 using XDA App
gfaughn said:
False. I've overnighted all the Sim cards I've replaced for a few weeks now. that'd be the easiest for this guy.
You're welcome.
Click to expand...
Click to collapse
Customer care has either standard mail through there shipping method which is free and the 19.99 one which is priority mail which can take 1-3 business days depending on where you are so you are wrong. The only departments that have overnight directly is sales so you are mistaken if you think customer care has overnight or that he would even get it without paying for it, especially due to the fact that there is quite a bit of outsourcers who prefer to have people get mad then go outside of standard policy.
Sent from my SGH-T989 using XDA App
Then I suggest he get transferred to tech care. We have option to overnight for free.
Got mine overnighted from customer care with no problems. They said mine was an old one, and they'd send me a new one, no charge. I did speak with an 'american accent' CSR.
Got it the next day via UPS.
ebatr8 said:
Customer care has either standard mail through there shipping method which is free and the 19.99 one which is priority mail which can take 1-3 business days depending on where you are so you are wrong. The only departments that have overnight directly is sales so you are mistaken if you think customer care has overnight or that he would even get it without paying for it, especially due to the fact that there is quite a bit of outsourcers who prefer to have people get mad then go outside of standard policy.
Sent from my SGH-T989 using XDA App
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Click to collapse
nashwing said:
Got mine overnighted from customer care with no problems. They said mine was an old one, and they'd send me a new one, no charge. I did speak with an 'american accent' CSR.
Got it the next day via UPS.
Click to expand...
Click to collapse
Cool story bro
Sent from my SGH-T989 using XDA App
Shows how awesome Tmobile is, can't even get facts straight on a simple Sim card replacement.
Gotta love it.
Hope the OP got an idea on what to do though.
Kind of off topic but wifi calling does not use minutes when you add "free wifi calling" to your account. Essentially you can talk all you want over wifi calling but you have to make sure either you or a csr adds the free wifi calling to your account otherwise they do charge.
Edit: not charge but it uses minutes if you don't have the addon
i think im gonna call them and explain to that i gave my sim away not knowing that it was gonna be needed and see if i can get a free one
if that doesnt work ill just go to the store make up some story about how they shipped me the wrong one (the mytouch4g one that i have) and demand that they swap it for me if they dont want to
thanks for all the suggestions
Yeah they tried charging me twenty bucks and i went off about how their quality of customer service sucks lately and that I never knew it required a "special" sim card for wifi calling. Got one via priority mail for free .

ESN/LTE/SIM/confusingness

Question for you guys:
Since the Galaxy Nexus (and other LTE devices) use SIM cards with Verizon, is it no longer the case that they can have bad esn/meid/imei numbers?
I know activation happens automatically when you pop the sim in, I have a Thunderbolt now that I purchased used and just used my Jetpack SIM to activate it. I switch it back and forth all the time, after you swap the SIM your device changes in the MyVerizon site, along with available plans and options. I used my Thunderbolt for a long time just on a hotspot plan that way, very convenient.
I'm curious because I see "bad esn" Galaxy Nexus phones on eBay, so I just don't get why they would be bad if all the activation info is related to the SIM card and not the device itself.
Hopefully someone can educate me on this.
I know this has been asked before, but there are no good answers from my searches. Most threads end up simply saying "ask Verizon".
I know what Verizon thinks: "buy from us so we get your money"
The phones still use CDMA so they can still have bad ESNs.
Sent from my Galaxy Nexus using xda premium
Yeah, but isn't all the activation info tied to the SIM card, not the device? When Verizon activates a SIM, they don't need a device to activate it.
Does the activation process read the esn from the device and send it when trying to activate with a SIM card? (this must be how MyVerizon knows what device you're using? Maybe?) If this is the case, there must be some software somewhere doing the work?
What's the point of a SIM if it's getting a unique device id from the device? Is this just because LTE and CDMA are still kind of separate?
going off my personal experience you should be fine if you buy one. Heres my readons. I purchased a used gnex off this chick but didn't realize it used a micro sim instead of regular. I thought eh I'll be fine I doubt this chick is trying to rip me off. I go to the store and tell them I need a micro sim to activate my phone. They do their thing then ask where I got the phone from. I said this damn thing is reported stolen isn't it? Yup. Fml! $400 gone. Well I end up meeting up with another guy and buy a brand new one from him. We call Verizon to get it all set up before I pay the dude but he says DO NOT give them the last digit of the imei off the phone. I'm thinking ohhh k. And I give it to them anyways. (I was always told I was a good listener in school) they say this phone is stolen or hasn't been activated on an account so if that's the case they need to activate it. So I call back this time and leave the last digit of the imei out. And like magic it was activated and Mr Verizon rep was happy to help. So then I ask this guy if he thinks it'll work on my other gnex, he says give it a try or pop the sim in first and see if it works. And to my surprise just putting the sim in actually worked! Now instead of me being pissed and having 1 bad nexus my gf and I are enjoying our ice cream sandwiches. Hope this helps you.
Sent from my Galaxy Nexus using XDA Premium App
Dude I work at Verizon and your have confirmed a theory I had thanks to you I'll be able to make some deals on the side and make some Extra $$
If at any given point you need help with your Verizon Account/Devices PM and I'll hook you up.
dnar56 said:
going off my personal experience you should be fine if you buy one. Heres my readons. I purchased a used gnex off this chick but didn't realize it used a micro sim instead of regular. I thought eh I'll be fine I doubt this chick is trying to rip me off. I go to the store and tell them I need a micro sim to activate my phone. They do their thing then ask where I got the phone from. I said this damn thing is reported stolen isn't it? Yup. Fml! $400 gone. Well I end up meeting up with another guy and buy a brand new one from him. We call Verizon to get it all set up before I pay the dude but he says DO NOT give them the last digit of the imei off the phone. I'm thinking ohhh k. And I give it to them anyways. (I was always told I was a good listener in school) they say this phone is stolen or hasn't been activated on an account so if that's the case they need to activate it. So I call back this time and leave the last digit of the imei out. And like magic it was activated and Mr Verizon rep was happy to help. So then I ask this guy if he thinks it'll work on my other gnex, he says give it a try or pop the sim in first and see if it works. And to my surprise just putting the sim in actually worked! Now instead of me being pissed and having 1 bad nexus my gf and I are enjoying our ice cream sandwiches. Hope this helps you.
Sent from my Galaxy Nexus using XDA Premium App
Click to expand...
Click to collapse
dnar56 said:
going off my personal experience you should be fine if you buy one. Heres my readons. I purchased a used gnex off this chick but didn't realize it used a micro sim instead of regular. I thought eh I'll be fine I doubt this chick is trying to rip me off. I go to the store and tell them I need a micro sim to activate my phone. They do their thing then ask where I got the phone from. I said this damn thing is reported stolen isn't it? Yup. Fml! $400 gone. Well I end up meeting up with another guy and buy a brand new one from him. We call Verizon to get it all set up before I pay the dude but he says DO NOT give them the last digit of the imei off the phone. I'm thinking ohhh k. And I give it to them anyways. (I was always told I was a good listener in school) they say this phone is stolen or hasn't been activated on an account so if that's the case they need to activate it. So I call back this time and leave the last digit of the imei out. And like magic it was activated and Mr Verizon rep was happy to help. So then I ask this guy if he thinks it'll work on my other gnex, he says give it a try or pop the sim in first and see if it works. And to my surprise just putting the sim in actually worked! Now instead of me being pissed and having 1 bad nexus my gf and I are enjoying our ice cream sandwiches. Hope this helps you.
Sent from my Galaxy Nexus using XDA Premium App
Click to expand...
Click to collapse
So by giving the Verizon Representative my IMEI # minus the last number....which seems to be what the MEID number is basically when looking in the settings of the phone; but anyways by doing that will allow it to activate? So in that process do I tell the person buying my phone to purchase a MicroSIM from VZW then activate over the phone?
Yes. Or they can do it in store but don't give it to the rep since they "know everything" and will want to put it in.
Sent from my Samsung iDroid
Heh, thanks for the input. I know I'm late responding...
I did buy a Nexus, all I did was take my regular sized SIM and cut it down with one of those cutters. Everything activated normally.
I had a feeling it would, just wanted to throw it out there and see if I was absolutely wrong or something. I had previously swapped my SIM between my phone and mifi without issues, so I figured I wouldn't have any issues even if there was a problem.
Thanks.

[Q] IMEI blocked?

Okay so I found galaxy note 2 from a craiglist deal, popped in sim card, everything worked great as its a tmobile version but said per seller that it was unlocked. 30 minutes later after the deal my device had been blocked from network use. My sim would no longer work in my older phone, so I called and got that fixed, but I now have a stupid nice phone that im using for a paper weight. Obviously the person who sold it to me either knew it was reported lost or stolen, or reported it after selling it to me, its whatever it happens right.
What are my options? I really want to be able to use this phone and spent a lot of money on it. I appreciate all input.
Try using another sim card I suppose
Sent from my Xperia Ray
I did, I even went to the AT&T store and they gave me a new sim card and it worked, made calls, surfed the web for like 10 minutes and the same thing happened.
pr0cl1v1ty said:
I did, I even went to the AT&T store and they gave me a new sim card and it worked, made calls, surfed the web for like 10 minutes and the same thing happened.
Click to expand...
Click to collapse
the only thing you can do is have the seller call att or tmobile, what ever its branded and tell them they found the devise and att can unblock the imei
Sounds like u was scammed.
Sent from my SGH-T889
Only other option may be to try it on the other carrier. If it's a TMo phone, try it on ATT and vice versa.
---------
G1(CM7)--> G2(CM9)--> Note 2 T889 stock (root + multiwindow mod)
darocsfinest1 said:
the only thing you can do is have the seller call att or tmobile, what ever its branded and tell them they found the devise and att can unblock the imei
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Yea, I've been trying to figure out how to lookup the original buyer of this phone.
pr0cl1v1ty said:
Okay so I found galaxy note 2 from a craiglist deal, popped in sim card, everything worked great as its a tmobile version but said per seller that it was unlocked. 30 minutes later after the deal my device had been blocked from network use. My sim would no longer work in my older phone, so I called and got that fixed, but I now have a stupid nice phone that im using for a paper weight. Obviously the person who sold it to me either knew it was reported lost or stolen, or reported it after selling it to me, its whatever it happens right.
What are my options? I really want to be able to use this phone and spent a lot of money on it. I appreciate all input.
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If it is locked. Unlock and use through other carrier either tmobile or something that uses tmobile network mvno. If u have att note 2.
Its starting to look like its just not safe to buy this phone off Craigslist...
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Its not this phone. Its any phone. Run the numbers before you buy like a good consumer
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I don't know if you guys have reading comprehension problems or what... Dude said he used on tmo for 30 minutes and then got blocked, and then did the same thing with AT&T. For those of you that don't know AT&T and T-Mobile now share their blacklists, meaning it will not work on any carrier that uses any of those towers. Sad to say your best option would be to sell to an international user on celltraderonline. Be very clear that it is on the US blacklist and will not work with AT&T, T-Mobile or their sister carriers.
Have you tried any T-Mobile or AT&T MVNO's like Simple Mobile or Red Pocket? That might work. If not your pretty much screwed. Unless you use it in another country.
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JOSE89178 said:
Have you tried any T-Mobile or AT&T MVNO's like Simple Mobile or Red Pocket? That might work. If not your pretty much screwed. Unless you use it in another country.
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Wow, I guess you didn't read my post above yours.
I have been "burnt" also with buying a T-Mo Note 2 on Craigslist. I used my phone for 2 mos before it got blocked from T-Mo. I used the dialer tricked and unlocked the phone and now using it on Straight Talk Att sim. But you are right you can't use it on T-Mo network or any of the mvnos. You can only use it for ATT mvnos. I get 4g speeds and everything.
KillaHurtz said:
Wow, I guess you didn't read my post above yours.
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Wow, I guess two people can't answer at the same time.
The posts are just three minutes apart.
I guess you read my mind lol. I never saw your post. I never would of posted something double and make myself look like a fool CD they were less then 3 min apart. So excuse me :banghead:
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dwest3784 said:
I have been "burnt" also with buying a T-Mo Note 2 on Craigslist. I used my phone for 2 mos before it got blocked from T-Mo. I used the dialer tricked and unlocked the phone and now using it on Straight Talk Att sim. But you are right you can't use it on T-Mo network or any of the mvnos. You can only use it for ATT mvnos. I get 4g speeds and everything.
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if the phone has been imei blacklisted it will not work on any united states gsm service that includes straight talk... highly doubt you have a blocked phone working on straight talk
I had another thread going about being blocked on imei.
I just called tmobile and talked to them for about thirty minutes about my situation.
A quick summarization of the conversation is:
- The previous owner has been accused of fraud so that is the reason of the blocked IMEI.
- Can't do anything to unblock it, unless the previous owner retracts ther dues or whatever it is that needs to be payed.
- No third party unlocking will work.
Well for me, I fortunately have his information such as address and phone number and the text conversation still logged on my old phone. Luckily I called him today as a private number to check if he's phone still worked and still does, thank god.
Now I'm planning on calling him up tomorrow and, professionally, tell him my situation. When I met the guy, he didn't seem like a bad guy but hey, never judge a book by it's cover eh.
If he refuses any of these or won't agree to a median than I'll have to take legal actions.
That's my plan that is. I am not going to let $600.00 go to waste on a blocked phone! I'm taking this guy all the way.
*#06#
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not sure but can't you get rid of your IMEI by flashing a bunch of times? I had this happen with my SK4G, my IMEI number under settings was a bunch of 0s. When I called up T-mobile and asked for an unlock code for the phone, it didn't work because my IMEI was screwed up. I ended up having to alter some Hex file in order to unlock it

Your sim card does not allow a connection to this network

Hi guys, I am sorry if it was already posted here, I could not find similar topics or posts. I have a problem with the network. When I try to call someone it says 'not registered on network'
I have been using galaxy s3 tmobile since last year november. I bought it from a police officer, he gave me unlock codes from tmobile. I used the phone on tmobile for 6-7 months and than I switched to staright talk unlimited and have been using it till yesterday. Yesterday suddenly my phone/ data/ sms.... stopped working. I was using cm10.1.3 than I thought, it is related to kernel/radio or modem and flashed back to stock rom.
But I still have the same problem.
The signal bar is full. I went to apn setting and played with it little, but no results. I tried to connect to the network, it says ' sim card does not allow a connection to this network'. I chatted with tmobile agent: she said, it must work on any network other than tmobile. I put my sim card on iphone, it works, but when I insert any simcard on my phone, it gives same issue. I checked my imei on tmobiles network, the result is: imei blocked. Could anyone help me with it please. ???? :banghead:
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bek23 said:
Hi guys, I am sorry if it was already posted here, I could not find similar topics or posts. I have a problem with the network. When I try to call someone it says 'not registered on network'
I have been using galaxy s3 tmobile since last year november. I bought it from a police officer, he gave me unlock codes from tmobile. I used the phone on tmobile for 6-7 months and than I switched to staright talk unlimited and have been using it till yesterday. Yesterday suddenly my phone/ data/ sms.... stopped working. I was using cm10.1.3 than I thought, it is related to kernel/radio or modem and flashed back to stock rom.
But I still have the same problem.
The signal bar is full. I went to apn setting and played with it little, but no results. I tried to connect to the network, it says ' sim card does not allow a connection to this network'. I chatted with tmobile agent: she said, it must work on any network other than tmobile. I put my sim card on iphone, it works, but when I insert any simcard on my phone, it gives same issue. I checked my imei on tmobiles network, the result is: imei blocked. Could anyone help me with it please. ???? :banghead:
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If the IMEI is blocked then the seller has reported the phone to be stolen. There's not much that can be done in that case to the phone. You can talk to the Seller if you want.
Doesn't sound like a police officer to me. Probably lied to you to make the sale. Either he reported it lost/stolen like Perseus said, or he never fully paid it off and stopped making payments. Either way, the device is now almost certainly considered to be stolen property. You can unlock it and sell overseas, but otherwise you are pretty much screwed I am sorry to say.
You need to call T-Mobile to find out why it's been blacklisted. If it's been reported stolen, or was never fully paid for try to contact the seller and ask about it. If you can't get in touch with him you may want to consider filing a police report.
Only other possibility, but highly unlikely, is if some a$$ cloned their device using your imei (either randomly entered or obtained some other way). In this very unlikely scenario it wouldn't be the sellers fault, unless he gave the IMEI to someone to use or used it himself.
It's much more likely the seller did this to you since this, unfortunately, happens all the time.
Like stated previously, there isn't much you can do if you can't resolve things with the seller.
Sorry to hear about your misfortune.. good luck though.
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Thank you for the replies, I have called tmobile, they say it's not fully paid off or the customer has stopped the services at all, at the time of purchase I was 100% sure he was police officer, he showed his badge and all the stuff in the car.
How can I unlock it? I might want to sell overseas.
Anyway, I was thinking about move to n5, but it is too early, coz n5 is not out yet
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In the general section is a SIM Unlock thread. Should be on the first page or two.
If he is actually a cop, I'd call him up and ask about it. If he only recently cut his service, it may have been unintentional that you got screwed as a result. Maybe he had forgot all about it. Considering how long it's been, he probably had it close to paid off, so maybe he'd be willing to pay off the balance to T-Mobile to have it unblocked. Or it might be worth it to you, depending on the amount owed, to pay it yourself if he can't or won't.
Granted, it would suck to have to, but if he only owes like $50, might be worth considering.
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bek23 said:
Thank you for the replies, I have called tmobile, they say it's not fully paid off or the customer has stopped the services at all, at the time of purchase I was 100% sure he was police officer, he showed his badge and all the stuff in the car.
How can I unlock it? I might want to sell overseas.
Anyway, I was thinking about move to n5, but it is too early, coz n5 is not out yet
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If its not paid for then t-mo will release it after you pay up. Nexus 5 is ways away. You will have to go without a phone.
Unlock, ask T-mo or use online services on ebay
Well it is pre unlocked, or should I unlock again?
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bek23 said:
Well it is pre unlocked, or should I unlock again?
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No Need. If you know its unlocked then go ahead and sell Overseas.
Thank you very much who helped me with this issue, and of course the seller cut his services and even his number is not available anymore, no replies from email, but I am happy that nexus 5 is play store now, yeey
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