Develop Bugs

Debranded Phone = Warranty Void?

Just realised if i debranded my T-Mobile Desire then that means my phone is no longer under warranty with them doesn't it?

It's risky that's why it was repeatedly said that there was no way to flash back to the T-mobile ROM yet and there is no guarantee they will take it without that.
It seems that topics lately have been completely forgetting to mention that and just saying you can do it.

I knew there was no way of going back until we get root and can dump a T-Mobile rom. I just never planned on dropping my Desire into a glass of Tia Maria and Coke! lol.

Ach they probably wouldn't even notice lol. Just say you removed some of the branding
Would it really void warrenty anyway? It's not even a custom ROM.

The branding is so minimal maybe they will not even notice. I'm not sure if they would check. Worst they could do is send it back i suppose!

If your device was dropped into liquid the device will be out of warranty anyways.
There is a small white sticker beneath the battery connector, when it becomes wet, the sticker turns red. (next to that: the whole mainboard will be a sticky mess: tia maria & coke: lots of stickyness..)
The repair service will tell you that this accident is not covered by warranty.
Hope you can get your insurance pay for a replacement.
Regards,
EqX

Both water indicators are bright and shiny white still. It wasn't the entire phone that went under either. Just less than half maybe ha ha.

Hi,
I was wondering if you have got the softwareupdate 1.21? i also have a HTC Desire (Branded with T-Mobile software) and i do not have the update.
Is there a way to get rid of the branding and just use the normal version(the one you get when you have a non branded version)
I hope to hear from you soon!
Thanks!
MacWell

MacWell said:
Is there a way to get rid of the branding and just use the normal version(the one you get when you have a non branded version)
I hope to hear from you soon!
Thanks!
MacWell
Click to expand...
Click to collapse
Yes: rooting. Check the stickies.

JohnSteveDoe said:
Yes: rooting. Check the stickies.
Click to expand...
Click to collapse
yes i know it is posible when you root a device but then you lose your warrenty..
is there a way to get a normal installation on your HTC Desire (from non branded versions) without losing the warrenty

well, you can ry to send it back.. lol..

ugmeme123 said:
well, you can ry to send it back.. lol..
Click to expand...
Click to collapse
yeah I'm going to the store this Friday, but i think they won't help me with this.
I really want the unbranded version(the legal way).
I'll call t-mobile tomorrow again and will not hang up until i get an good answer(i hope i don't get a guy on the phone who doesn't know where he is talking about)
I'll post here when i have called T-Mobile and HTC

there are 2 tmobile branded ruu files the newer
RUU_Bravo_TMO_UK_1.21.110.4_Radio_32.36.00.28U_4.06.00.02_2_release_127570_signed.exe
and the older
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
you can find them in my desire storage on wuala, so if you need to flash them back you can.
link in my signature

MacWell said:
yeah I'm going to the store this Friday, but i think they won't help me with this.
I really want the unbranded version(the legal way).
I'll call t-mobile tomorrow again and will not hang up until i get an good answer(i hope i don't get a guy on the phone who doesn't know where he is talking about)
I'll post here when i have called T-Mobile and HTC
Click to expand...
Click to collapse
The good (and only) answer you'll get is that they sell their Desires branded. Also, afaik rooting doesn't void your warranty, unless it leads to a hardware error and they can prove it was the rooting that did it.
There hasn't been a single instance yet of someone's Desire not being repaired under warranty if there was a non-related hardware fault on a rooted Desire, and there's nothing in the warranty agreement to suggest that they wouldn't repair it for free if you root it.

VeeDubZ said:
there are 2 tmobile branded ruu files the newer
RUU_Bravo_TMO_UK_1.21.110.4_Radio_32.36.00.28U_4.06.00.02_2_release_127570_signed.exe
and the older
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
you can find them in my desire storage on wuala, so if you need to flash them back you can.
link in my signature
Click to expand...
Click to collapse
I think i have a diferent because i live in holland.
But i'll keep it in mind if t-mobile doesn't help me at all.
Thank you!

JohnSteveDoe said:
The good (and only) answer you'll get is that they sell their Desires branded. Also, afaik rooting doesn't void your warranty, unless it leads to a hardware error and they can prove it was the rooting that did it.
There hasn't been a single instance yet of someone's Desire not being repaired under warranty if there was a non-related hardware fault on a rooted Desire, and there's nothing in the warranty agreement to suggest that they wouldn't repair it for free if you root it.
Click to expand...
Click to collapse
They can tell me that they sell there Desires branded, but my dad also has a HTC Desire from T-Mobile, and that one is non branded.. so maybe they can help me after all(hope so)
I also contacted HTC, to ask if i could send my phone to them to get rid of the curent version and reinstall the one before T-Mobile branded my phone.(if t-mobile agrees with that)
I dont think they will do that but i could try

MacWell said:
They can tell me that they sell there Desires branded, but my dad also has a HTC Desire from T-Mobile, and that one is non branded.. so maybe they can help me after all(hope so)
I also contacted HTC, to ask if i could send my phone to them to get rid of the curent version and reinstall the one before T-Mobile branded my phone.(if t-mobile agrees with that)
I dont think they will do that but i could try
Click to expand...
Click to collapse
I sent a letter to my provider telling them i want the branding from my phone or i want to end the contract right now.. they called me and said to me that i could send my phone back to them.
yay

MacWell said:
I sent a letter to my provider telling them i want the branding from my phone or i want to end the contract right now.. they called me and said to me that i could send my phone back to them.
yay
Click to expand...
Click to collapse
Who is your provider? Are they saying send it back to be de branded or send it back to end the contract?
Sent from my HTC Desire using XDA App

Are you guys from the US of A? If so i just read in the news today about some new law in the states which allows you to root your phone and it wont affect your warranty. But if you are from asia having a rooted phone is going to cause you problems. My friend just sent in his rooted nexus one and the htc service centre was giving him lots of problem for it.

t-mobile G2 totally dead, please help

I have a serious problem. My tmobile g2 is rooted and has virtuous rom installed. It worked fine for a week but then all of the sudden it died. Completely shut off as I disconnected phone from the charger. Now I can't get the phone to turn on. I have tried volume down and press power button. No response. I took out the battery and sd card and put them back in. No response. I even tried battery from a different g2 phone. still the phone refuses to turn on. Did I brick my phone or what?
I bought the phone on craigslist so I can't go to t-mobile for a solution.
I have just spoken to HTC repair line and given them all my info. They have asked me to send in the cell for a repair. If the cell has no out-of-warranty damage then it will be free. Now the problem is, out-of-warranty damage also includes modifying the software in the cell. Now mine is rooted and has a custom rom on it. You guys think they will find out or care to find out? I mean the phone is totally dead and will not boot up at all.
Please give solution before I sent it in. Is there anything I can do on my part to revive the cell? thanks.

It is really depends on your luck!!
maybe the phone is totally **** and they will give you a new one so will not
know it was rooted .or maybe they can fix it and will find out!!
this is a long shut but try to connect it to your computer and see if you can
you ADB shell by any chance??

bahmanxda said:
It is really depends on your luck!!
maybe the phone is totally **** and they will give you a new one so will not
know it was rooted .or maybe they can fix it and will find out!!
this is a long shut but try to connect it to your computer and see if you can
you ADB shell by any chance??
Click to expand...
Click to collapse
cell is dead and will not power up no matter what I do.

aftabbabar said:
cell is dead and will not power up no matter what I do.
Click to expand...
Click to collapse
Have you not answered your own question then?
Sent from my HTC Vision using XDA Premium App

aftabbabar said:
cell is dead and will not power up no matter what I do.
Click to expand...
Click to collapse
Then how will tmobile be able to find out...
I bought a motorola cliq off craigslist and it had scratches so I called tmobile and returned it for a remanufactured one np. They don't know where u got it, u may be the original owners family member... there is a 1 year warranty from tmobile from the purchase date from tmobile. They don't care who u are, unless u were dumb enough to tell them u got it off craigslist....
Sent from my T-Mobile G2 using XDA App

Mog said:
Then how will tmobile be able to find out...
I bought a motorola cliq off craigslist and it had scratches so I called tmobile and returned it for a remanufactured one np. They don't know where u got it, u may be the original owners family member... there is a 1 year warranty from tmobile from the purchase date from tmobile. They don't care who u are, unless u were dumb enough to tell them u got it off craigslist....
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Umm, I am not sure if its that simple. I remember we took a phone to tmobile for repair and they asked for receipts etc. It seems each telephone is registered to your name in your account and they know if this phone belonged to you or not. So lets see, I will try it and see if they can help me out. I will play dumb.
Thanks for the help.
AZB

aftabbabar said:
Umm, I am not sure if its that simple. I remember we took a phone to tmobile for repair and they asked for receipts etc. It seems each telephone is registered to your name in your account and they know if this phone belonged to you or not. So lets see, I will try it and see if they can help me out. I will play dumb.
Thanks for the help.
AZB
Click to expand...
Click to collapse
if its that simple? I wasnt saying this is how it "should" happen. I said this is what happened with me. I dont understand why they would treat you any differently. They have a manufacture warranty for a year, fact.
But you are right, just play stupid... they should swap u out.
I swapped the cliq right when i bought it and then i swapped it again about 2 months ago (a week before the year was up). Swapped it then bought my wife a g2. so we have a brand new (remanuf) cliq in the closet just in case.

Warranty Question

Im jsut wondering, if something ever happens to my GSM Gnex can i send in for warranty since it is not a USA phone?

Didn't the store/site you got it from provide you with a warranty? they usually send out to Samsung on your behalf and take care of all of that..I dun see why you can't go to Samsung yourself, should be okay and covered
Sent from my Galaxy Nexus using Tapatalk

leonironchef said:
Didn't the store/site you got it from provide you with a warranty? they usually send out to Samsung on your behalf and take care of all of that..I dun see why you can't go to Samsung yourself, should be okay and covered
Click to expand...
Click to collapse
Actually Samsung Europe has absolutely no obligation to honor your warranty if you imported a grey market device. You have to go through your importer.

Yes speaking of grey market, check if your warranty is based on the international warranty handled by your importer...ow there are regional warranties so your importer has to get it fixed in the country of origin...so not necessarily USA
Sent from my Galaxy Nexus using Tapatalk

i purchased it from amazon, so ?

hitmanre said:
i purchased it from amazon, so ?
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Click to collapse
i bought mine from european web site , had issues , called samsung , they send me shipping label repaired here in usa (texas) sent back cost me nothing but time and they didnt ask were i got it , so no u dont have to call the people u got it from call samsung they will fix it they dont care were u got it. the phone just came out everyones is under warranty , now if u wait to long then u may have issues cause they wont no how old it is , but right now ur good, they actually sent me brand new one box and everything mine was not repairable they said

drawde40599 said:
i bought mine from european web site , had issues , called samsung , they send me shipping label repaired here in usa (texas) sent back cost me nothing but time and they didnt ask were i got it , so no u dont have to call the people u got it from call samsung they will fix it they dont care were u got it. the phone just came out everyones is under warranty , now if u wait to long then u may have issues cause they wont no how old it is , but right now ur good, they actually sent me brand new one box and everything mine was not repairable they said
Click to expand...
Click to collapse
You had to have lucked out. Samsung has been refusing service in the US to everyone since the phone is from Europe.
OP your best bet is a warranty through Amazon that you should have. If not, Ensquared will provide you with a warranty.
Sent from my GT-N7000 using xda premium

joshnichols189 said:
You had to have lucked out. Samsung has been refusing service in the US to everyone since the phone is from Europe.
OP your best bet is a warranty through Amazon that you should have. If not, Ensquared will provide you with a warranty.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
im not sure were u herd or read this but its not true they were more than happy to help me they did not ask me any questions about my phone not even imei number this was 2 weeks ago , call them yourself 1-888-987-4357 they even called me back 3 days later make sure i received my brand new phone

drawde40599 said:
im not sure were u herd or read this but its not true they were more than happy to help me they did not ask me any questions about my phone not even imei number this was 2 weeks ago , call them yourself 1-888-987-4357 they even called me back 3 days later make sure i received my brand new phone
Click to expand...
Click to collapse
I didn't only hear this.. they refused me service and told me to call Samsung Europe.
Sent from my GT-N7000 using xda premium

Do you need to reset binary counter like gs2?? Do you need to do clean install if you installed rom before?

hp13 said:
Do you need to reset binary counter like gs2?? Do you need to do clean install if you installed rom before?
Click to expand...
Click to collapse
I did, I went back to stock 4.0.1 then relocked bootloader then let the phone update to 4.02 and sent it in . I didn't see a counter on galaxy nexus but I have a jig that I use for my captivate and gs2's so I did "jig" it just cause .......

drawde40599 said:
I did, I went back to stock 4.0.1 then relocked bootloader then let the phone update to 4.02 and sent it in . I didn't see a counter on galaxy nexus but I have a jig that I use for my captivate and gs2's so I did "jig" it just cause .......
Click to expand...
Click to collapse
ok thats helpful. thanks.. right now i am just testing the stock roms battery life..i am coming from galaxy s2 i9100... so i am so excited to join nexus side

joshnichols189 said:
I didn't only hear this.. they refused me service and told me to call Samsung Europe.
Sent from my GT-N7000 using xda premium
Click to expand...
Click to collapse
This was my exact experience too. Should I just call back and try a different CSR?

Just got off the phone with Samsung UK, who referred me to their repair location: "Intercity".
Intercity has told me they will *NOT* service phones from overseas any longer. ONLY phones that are within the EU.
awesome. Gonna call Samsung USA and Samsung Canada back now.

Help hardbrick my lg g4 t-mobile

HELP HARD BRICKED my LG G4
At the time I did and ended Downgrade process seemed that all ends well but the device was turned off and no longer enciendio not give anything the PC screen or only recognizes the device as QHSUSB_BULK to find and install the drivers recognize the device with the name Qualcomm HS-USB QLoader 9008 (COM13):crying::crying::crying:
Thanks for taking the time to read the post and I hope you are taking the time to read this, and you can help me solve this brick on my lg g4:good:
any solution? :crying:

As far as I know there is no fix if you attempted to downgrade your bootstack...sorry. There is a bold lettered post warning not to attempt a downgrade. Hopefully you can get a replacement through your carrier but they may deny it if they can figure out what you did.

it is not known whether there will be any solution as lg LG G2 or G4?

I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.

Barsky said:
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Click to expand...
Click to collapse
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?

One Twelve said:
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
Click to expand...
Click to collapse
Under warranty = No Charge
(or at least did in this case)

Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.

Sfkn2 said:
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Click to expand...
Click to collapse
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg

Barsky said:
Under warranty = No Charge
(or at least did in this case)
Click to expand...
Click to collapse
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.

One Twelve said:
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
Click to expand...
Click to collapse
nope

and you do not know someone who is working on a solution?

-deleted-

Gerson Carranza said:
and you do not know someone who is working on a solution?
Click to expand...
Click to collapse
Barsky said:
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Click to expand...
Click to collapse
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.

Sfkn2 said:
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
Click to expand...
Click to collapse
Yeah, long since have gotten back repaired.

Last time I shipped them my G2 for the digitizer, it only took them three days.
Sent from my LG-H811 using Tapatalk

I can not take it to the store for t mobile Warrantable me because I live in El Salvador

http://gsmmarhaba.com/threads/unbrick-lg-g4-brick-hs-usb-qdloader-9008-without-box.612/

purchased locked phone.

So my girlfriend just purchased an S6 (sprint) and when she took it to the store to have it activated they couldn't do it because it was "locked"...some kind of carrier lock I'm assuming.. Like they owed sprint money or something? Obviously if it was a normal security lock than we could just do a factory reset but apparently that won't work.
So.. Anyone know anything about this and a way around it? I'm a Verizon user and have never heard of this kind of problem. Thanks for any help in advance.

topshot17 said:
So my girlfriend just purchased an S6 (sprint) and when she took it to the store to have it activated they couldn't do it because it was "locked"...some kind of carrier lock I'm assuming.. Like they owed sprint money or something? Obviously if it was a normal security lock than we could just do a factory reset but apparently that won't work.
So.. Anyone know anything about this and a way around it? I'm a Verizon user and have never heard of this kind of problem. Thanks for any help in advance.
Click to expand...
Click to collapse
All carriers, including Verizon, have a carrier BLOCK not lock. A carrier lock means the device is locked to that carrier. What exactly did Sprint say? If the phone is blacklisted, which you can check on any ESN checker online, then it will never work on Sprint.
Where did she buy the phone at?

elesbb said:
All carriers, including Verizon, have a carrier BLOCK not lock. A carrier lock means the device is locked to that carrier. What exactly did Sprint say? If the phone is blacklisted, which you can check on any ESN checker online, then it will never work on Sprint.
Where did she buy the phone at?
Click to expand...
Click to collapse
I'm unsure what they told her exactly, besides that they can't activate it. Now what is the point of a carrier block? She got the phone off Craigslist.

topshot17 said:
I'm unsure what they told her exactly, besides that they can't activate it. Now what is the point of a carrier block? She got the phone off Craigslist.
Click to expand...
Click to collapse
Yup. Its definitely carrier blocked. NEVER buy cell phones from Craigslist without first checking the ESN from Sprint directly. You are better off selling the device on eBay FOR PARTS.
The point of a carrier block is so people who steal, or fail to pay off their device, can not use it anymore, and thus rip off good people on craigslist and eBay.

elesbb said:
Yup. Its definitely carrier blocked. NEVER buy cell phones from Craigslist without first checking the ESN from Sprint directly. You are better off selling the device on eBay FOR PARTS.
The point of a carrier block is so people who steal, or fail to pay off their device, can not use it anymore, and thus rip off good people on craigslist and eBay.
Click to expand...
Click to collapse
Joy. Problem with this phone is that it has a none removal back.. Can't look under the battery.. Can't get into the phone to check the ESN either without the previous owners Gmail account information.

topshot17 said:
Joy. Problem with this phone is that it has a none removal back.. Can't look under the battery.. Can't get into the phone to check the ESN either without the previous owners Gmail account information.
Click to expand...
Click to collapse
That I believe is an FRP lock.. Totally different from a carrier block. But if you go into download mode, you can press the home key to view IMEI. But FRP lock, which is what you just described, can be bypassed.
Check out this video and follow it to a T. You may need to improvise do to different android versions.
https://www.youtube.com/watch?v=DJ8_qbj1DPQ
Hope it helps! If its just FRP locked, and not carrier blocked, then you should be okay to get it activated.

elesbb said:
That I believe is an FRP lock.. Totally different from a carrier block. But if you go into download mode, you can press the home key to view IMEI. But FRP lock, which is what you just described, can be bypassed.
Check out this video and follow it to a T. You may need to improvise do to different android versions.
Hope it helps! If its just FRP locked, and not carrier blocked, then you should be okay to get it activated.
Click to expand...
Click to collapse
Thank you, I'll check into it.

Saafir said:
The numbers for the device is located on the back panel, at the bottom.
Click to expand...
Click to collapse
Ahh it is.. So the phone did have an FRP lock on it but that was an easy fix.. But unfortunately it also has a carrier block due to an unpaid balance. Thanks for everyone's help.

topshot17 said:
Ahh it is.. So the phone did have an FRP lock on it but that was an easy fix.. But unfortunately it also has a carrier block due to an unpaid balance. Thanks for everyone's help.
Click to expand...
Click to collapse
can't you contact the person who sold it to you? threatening to bring the police in might scare them into giving you a refund. If the phone had a FRP lock and its flagged, then im pretty sure the phone was stolen.

The Android Attorney said:
can't you contact the person who sold it to you? threatening to bring the police in might scare them into giving you a refund. If the phone had a FRP lock and its flagged, then im pretty sure the phone was stolen.
Click to expand...
Click to collapse
Yeah It more than likely was. It's pretty much a dead end.. My gf payed for it but her brother met the person somewhere for pickup.. Only contact information is an email address which they haven't responded too after the sale. Apparently the phone was dead when he picked it up. I personally would have put it on my car charger and powered it on before paying for it.. And got more information.. But oh well.. Now she knows to be more cautious and I'll probably handle any future used phone purchases for her.

Saafir said:
Shady stuff man. I hope you have better luck with Craigslist in the future. I try to steer clear of them, sort of like Ebay. You could always inquire on what the remaining balance is. If it's something stupid like $48, I would just pay it off.
Click to expand...
Click to collapse
Haha yeah somehow I doubt it'll be anything under a few hundred.. Think I'll call and check just got kicks though.

topshot17 said:
Yeah It more than likely was. It's pretty much a dead end.. My gf payed for it but her brother met the person somewhere for pickup.. Only contact information is an email address which they haven't responded too after the sale. Apparently the phone was dead when he picked it up. I personally would have put it on my car charger and powered it on before paying for it.. And got more information.. But oh well.. Now she knows to be more cautious and I'll probably handle any future used phone purchases for her.
Click to expand...
Click to collapse
Who buys a used cellphone without even physically checking it ?? I mean seriously ?...next time when buying atleast have a number of the seller and complete info of what u are buying atleast
Sent from my LG-H815 using XDA-Developers mobile app