Develop Bugs

Unwanted upgrade IS covered by HTC Warranty

If, like me, you bought your Desire from someone who was selling it as an unwanted (T-mobile) upgrade, you may be pleasantly surprised to see the following answer from HTC UK to my question of whether it was covered by manufacturer warranty:
--Me: "I've just bought a new HTC Desire from a private seller who had upgraded to the handset via t-mobile. The phone was new and I have since upgraded OTA to the latest official HTC ROM. I have the proof of purchse/upgrade document, but wanted to confirm that the handset is covered by the 2 year HTC warranty?"
--HTC: "The warranty is with the handset and not the person. So long as you have proof of purchase / upgrade document this will be fine.
If you have any further questions or queries then please do not hesitate to contact me.
Best regards,
HTC"

so basically, anyone with a tmobile handset can switch to the generic rom and not lose warranty?

Bandare said:
so basically, anyone with a tmobile handset can switch to the generic rom and not lose warranty?
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it seems so

yurikg said:
it seems so
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your probably right, however i think that, if you experience any problems you will have to contact HTC, not t-mob.

no, that is not what it means.
What it means is that the warranty is transferred to whoever you sell the phone to as long as you give them the original receipt/delivery document.
the support person did not read your email properly and did not notice the 'i have upgraded to the HTC ROM' part.
you try and claim it and they'll just refuse.

cez10 said:
your probably right, however i think that, if you experience any problems you will have to contact HTC, not t-mob.
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Yes - it's a manufacturer's warranty and as I'm not with T-mobile I would have to send it to HTC.

rhedgehog said:
no, that is not what it means.
What it means is that the warranty is transferred to whoever you sell the phone to as long as you give them the original receipt/delivery document.
the support person did not read your email properly and did not notice the 'i have upgraded to the HTC ROM' part.
you try and claim it and they'll just refuse.
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How do you know?
Why would changing to the HTC Rom invalidate an HTC warranty?

Does carphonewarehouse still take in phone to repair under manufacture warranty even if you didn't buy it from them??
point is, if you buy it with t-mobile firmware and change it to HTC generic, in theory you can still have it repair by HTC.

[[deleted]]

yurikg said:
How do you know?
Why would changing to the HTC Rom invalidate an HTC warranty?
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How do i know? cos i've been using HTC phones since 2002.
cos i've owned HTC phones since 2004
cos i've worked for shops and networks that sell HTC phones and this has always been the case.
as soon as you do anything to change the branding of the device, you have invalidated the warranty.
that's just the way it is. If you want to do these things, go ahead and do them, god knows i do it plenty, but do it knowing the full implications!

Fair enough.
My question however was asking whether I was covered by an HTC warranty even though the handset was obtained by someone else as an upgrade (the OTA update I received was an official HTC/T-mobile one and the phone rom is still branded as such)

that's ok then.
If you did the gold card thing, you're SOL.
if you just did the normal update, you're ok.

[Q] Need advice about buying HTC One X

Hello,
I have found various ads on ebay.co.uk with users selling htcs that are not functional to UK (It's shows no service when inserting a sim card in UK) but are functional to the rest of the world, or so they claim. How can this be true? Anybody knows anything about this? Please follow these links and have a look if you wanna help. Should I bid on them in order to use them in europe (not uk)? Can they be stolen or ?
http://www.ebay.com/itm/HTC-One-X-3...=487860465136872654&pid=100015&prg=1006&rk=1&
and
http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=140793541131&ssPageName=ADME:X:RTQ:GB:1123

I strongly recommend that you do not buy one of these. They are likely to be phones that have been lost or reported stolen and the IMEI has been blocked by the network operator. Network operators share the block between all carriers here in the UK and most of Europe I believe. I would steer well clear personally.

Those phones are either stolen or written off by an insurance company.
If it sounds too good to be true, it usually is.
Stay away.
Sent from my HTC One X

Thank you for the replies. I will stay away.
For the record this is the reply I got "as i have stated on the listening i had bought this for me to use, and is open to all network, some how the network has been locked in for uk use, but it dose work other part of the world with any Sim card you put in.
many thanks"

tzic said:
Thank you for the replies. I will stay away.
For the record this is the reply I got "as i have stated on the listening i had bought this for me to use, and is open to all network, some how the network has been locked in for uk use, but it dose work other part of the world with any Sim card you put in.
many thanks"
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Anyone with half a brain that had had their phone locked for no reason would be straight on the phone to their network operator and going berserk! I would never just accept that "Oh, my network's barred my phone, oh well guess I'll just sell it then". Yeah right, pull the other one!

Parva4 said:
Anyone with half a brain that had had their phone locked for no reason would be straight on the phone to their network operator and going berserk! I would never just accept that "Oh, my network's barred my phone, oh well guess I'll just sell it then". Yeah right, pull the other one!
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agreed... stay away from it OP...sure you can find a deal which does not mean you get ripped off.

As a general consensus, if a phone is barred in the UK it will work abroad, if a phone is barred in Turkey it'll work in the UK.
All barred phones emit a signal and when you enter a UK sim it checks it against the database and it will know it's barred.
2 main reasons why a phone could be barred, 1) It's stolen 2) It's been insurance scammed. Either way if you are the legit holder of a barred phone the only way it would have been barred is if you insurance scammed it yourself, or you bought the phone privately and it was stolen/scammed and it got barred whilst in your possession without realising it was either.
This happened to my sister, the SGS2 she bought privately was listed due to an insurance scam, although it wasn't blocked the IMEI had been listed which was odd!
Stay away, these days phones are smuggled out of the country for illegal purposes.

STAY AWAY. It will do you more harm than good.

it will be better to not buy HTC!!! totally crap!! used my NEW HTC ONE X for only 10 days. it its bricked itself. lcd quolity is poore!!

real77055 said:
it will be better to not buy HTC!!! totally crap!! used my NEW HTC ONE X for only 10 days. it its bricked itself. lcd quolity is poore!!
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And this is the whole reason threads like this one should not be opened. Attracts all kinda idiots. If you have an expensive toy do bit research first before start messing with it. Cause most of the times users like to be spoonfed with info on how to do things. Basically if you do not know what your doing get an iPhone instead and troll away from here
Sent from my HTC One X using Tapatalk 2

Goku80 said:
And this is the whole reason threads like this one should not be opened. Attracts all kinda idiots. If you have an expensive toy do bit research first before start messing with it. Cause most of the times users like to be spoonfed with info on how to do things. Basically if you do not know what your doing get an iPhone instead and troll away from here
Sent from my HTC One X using Tapatalk 2
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maybe your idiot but not me!!!!!\i know what to do with my phone !!im using android phone mor than 2 years! i'm very well experienced!!! and you can confirm that yellow dots in lcd is my foult???? the phone bricked by itsself. also my friend phone bricked(it was stock htc nothing changed!!) totally crap not a phone!! and be a little bit quite with your words!!

Guys please stop flaming, I got my answer!

real77055 said:
maybe your idiot but not me!!!!!\i know what to do with my phone !!im using android phone mor than 2 years! i'm very well experienced!!! and you can confirm that yellow dots in lcd is my foult???? the phone bricked by itsself. also my friend phone bricked(it was stock htc nothing changed!!) totally crap not a phone!! and be a little bit quite with your words!!
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of course mate you know what you are doing with your phone..just with the way you come out with your answers says what kinda person you are. regarding the OP i am sorry for the rant was not mean't for you..just saying with opening threads like this one you attract all kinda trolls...Like i said no way a phone can get bricked by itself as it is always down to a user fault. yellow spots on lcd then fine but just return it back instead of moaning...
anyways said what i said...

How do I check if my phone under warranty?

Hello,
Anybody knows how can I check if phone is under warranty or not? I'm on company sponsored account so I don't have access to online tool, all I have in my possesion is phone itself. Is there any tool or something which based on IMEI of the phone will find this information?
Thanks,
G

The phone has a 1 year factory/samsung warranty for sure and phone isn't a year old yet so you have that at least...
Sent from my SAMSUNG-SGH-I747 using xda premium

hey, im in the same situation as you, i have an account with a Corporate and didn't get the phone from Telus but from a dealership that is in Montreal, and i was wondering the same thing. You have one (1) warranty on the phone and you can check the status on Samsung site and register your phone to see the Warranty status.
hope this helps... i'm unfortunately without my phone since i HARD BRICK it. lol and its now at Samsung at this moment and will know soon if they fix it or not. lol

May sound too simple, but call your provider and ask.

mrhaley30705 said:
May sound too simple, but call your provider and ask.
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...could...it...be...that...simple????

Phones are not even a two months old! Of course the are still under warranty. Unless you have water damage... then you dont have warranty... ....... ............................... ... k bai.

I called ATT to ask about warranty and was told that they have no responsibity because I am using my phone on Straight Talk. Samsung has the one year warranty I guess.
If I was using it on ATT they I guess they would take care of it?

deserthi said:
I called ATT to ask about warranty and was told that they have no responsibity because I am using my phone on Straight Talk. Samsung has the one year warranty I guess.
If I was using it on ATT they I guess they would take care of it?
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Then call Samsung and ask. Or register your phone on Samsung website.

deserthi said:
If I was using it on ATT they I guess they would take care of it?
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Pretty much. One of the downsides of using a prepaid service is having to go through the manufacturer, or having to buy a 3rd party warranty like Squaretrade. On the other hand, you're paying $45/month, so no complaining allowed.

Is it possible to fix my HOX without warranty?

Hi guys,
2 weeks ago problems were started to appear with my HOX screen.
One little burn black pixel in the top right screen.
And a orange color sign in the button left corner of the screen. (gets worse as my device getting hotter)
I called HTC customer service in UK,
They told me that since im from Israel there is no official lab of HTC here, so I need to ship my device to Greece.
The thing is that my HOX is hacked and RELOCKED, i changed roms etc...and I told it to the guy in the customer service.
just to check if it still fine (after all thats a hardware problem and not software)
He told me its cancel the warranty and they cant fix the screen for me... only if ill add something like 400-600 euro for they to change the proccesor.
Its really sucks!
I paid so much for a high-end device and I need to have this issue's?!
why samsung s3 dosent need to face those kinds of problems? (not to mention that samsung have a offical lab in Israel and they dont need to send it to Greece!)
Anyway another israeli friend told me that he also was in the same situation like I, and he send hes device without telling hes device was jail break. They fix it!
Apparently its not HTC themself in greece, he got latter with the device after they fix and everything was written there in greek and a name of a company was something diffrent.
nothing about HTC.
So i guess they just fixing without really cheak if the phone was hacked. Maybe they dont care.
its just another company that works with HTC.
The thing is I already told the guy in the customer service that the phone is hacked and I gave him my IMEI nummber.
It means that there is no way back? they know not that my specific phone is hacked in their computers?
Or can I call again as ''another customer'' tell them my problems is the screen without mention the jailbreak, and send my phone anyway to Greece.
What do you guys think?
I am already with stock rom and the phone is RELOCKED.

I'll make it short for you.
If you can talk to the retailer you might have yourself a chance. Given that you are in Israel. Scratch that.
The 2nd option and the best one is s-offing your device than changing your phone's state as "LOCKED". Anyway, this isn't possible because there is no public way to achieve this. So, either your have to wait or forget this option. By the way, I don't know when we might get s-off or even if it possible (software wise).
Here now we get to the 3rd option:
First, no a customer service can't and won't be able to invalid your warranty just by talking to him/her.
Second, it will depends on the person who checks your phone in HTC. If he/she is lazy or an easy good natured person. He or she will fix it. DONE. For your information, if they connected your phone to a computer and the boot loader is "RELOCKED" they have an app which will indicate your phone as ROOTED/WARRANTY VOID. Also, I think HTC charges money if you wants to return your phone back to you (in case of warranty is voided).
You might be wondering why HTC asked a lot of money, they need to change your motherboard to lock it(Stupid HTC policy to be honest & they can lock it by other means).
Last option you have, is to find a good service center whom will replace only the screen for you. This will cost you less than what HTC will ask for.
note: I am ignoring the sgs3 part.
Good Luck

There is an oficial lab and importer in Israel. Google for Touch Group. They are located in Hertslia pituah
Sent from my GT-I9100 using xda app-developers app

Claiming Warranty for Optus/Virgin users in Australia

Hey everyone, so since i got my One X in July last year, i've had to send it for repair twice.
I'm with Virgin here in Australia, but Virgin's repair handsets get sent to Optus' repair centres, so this post will apply to both Virgin and Optus users as well as any other carrier that uses Optus' network (eg. TPG).
Anyway, on to the point now!
The first time i sent my phone for repair, it had the infamous Wi-Fi antenna fault. I sent my phone in with an Ordroid ICS ROM. Much to my surprise, i was not charged for repairs and they replace the motherboard, battery and battery copper foil for me for free - all under warranty. However, it was reverted to stock and the bootloader was locked when i got it back.
The second time i sent my phone for repair, it simply stopped charging or being recognised via a USB cable on any PC, so i couldn't charge it at all (i don't have a dock to charge it with). Anyway, this time, i sent my phone for repair with Renovate Final 3 on it. I didn't get to revert to stock before sending it because i ran out of battery completely! Anyway, i got my phone back today (it's fixed) and funnily enough, they didn't charge me for repairs AND it still has Renovate ROM on it hahahaha! To make the matter even more amusing, the bootloader is still unlocked and CWM is still there too! So they didn't even touch the software this time other than to wipe my data haha!
So for those who are afraid of sending their Optus or Virgin phones in for repair because you have an unlocked bootloader, it seems that you don't have any reason for concern.
For those who are specifically interested in what store i went to and where, please PM me.
I hope this helps some of you!
Edit: Here's what Virgin handed back to me (see attachment). The part about the discharge level is interesting (besides the stupid typo they made).
I also laughed at "Found after market software installed in this handset", no sh*t, i sent it in with Renovate ROM on it lol, though they could be referring to apps still.

What state are you in ?

I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?

magic_android said:
I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?
Click to expand...
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Cool, can you PM me where you went. My HOX is fine, but always handy to know.

trevagreene said:
Cool, can you PM me where you went. My HOX is fine, but always handy to know.
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No worries . Check your PM now.

Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please

tomascus said:
Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please
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Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?

had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,

I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.

magic_android said:
Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?
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It was for WiFi fault, can't live without my smartphone for that long so I might have to fix it myself.
Sent from my HTC One X using xda app-developers app

desiretouchpad said:
had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,
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That's so lucky that they gave you a new one!!!! They still gave me the same worn out HOX that i've had since last year after both repairs which was slightly disappointing (even though it was ambitious to expect more still).
Feepitee said:
I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.
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The Virgin HOX definitely has a different CID, in fact its CID is not branded. I spoke to someone on HTC's support chat about my phone's CID and IMEI and they said that mine was a modified Vodafone handset (i don't know how they could have made that more confusing).
Anyway, as far as my experience goes, the Virgin store that i've given my HOX in to for repair has sent it to an Optus repair centre both times (check the photo i added to the first post). Either way though, it seems like neither Virgin or Optus care about voided warranties which is awesome.