Hey everyone, so since i got my One X in July last year, i've had to send it for repair twice.
I'm with Virgin here in Australia, but Virgin's repair handsets get sent to Optus' repair centres, so this post will apply to both Virgin and Optus users as well as any other carrier that uses Optus' network (eg. TPG).
Anyway, on to the point now!
The first time i sent my phone for repair, it had the infamous Wi-Fi antenna fault. I sent my phone in with an Ordroid ICS ROM. Much to my surprise, i was not charged for repairs and they replace the motherboard, battery and battery copper foil for me for free - all under warranty. However, it was reverted to stock and the bootloader was locked when i got it back.
The second time i sent my phone for repair, it simply stopped charging or being recognised via a USB cable on any PC, so i couldn't charge it at all (i don't have a dock to charge it with). Anyway, this time, i sent my phone for repair with Renovate Final 3 on it. I didn't get to revert to stock before sending it because i ran out of battery completely! Anyway, i got my phone back today (it's fixed) and funnily enough, they didn't charge me for repairs AND it still has Renovate ROM on it hahahaha! To make the matter even more amusing, the bootloader is still unlocked and CWM is still there too! So they didn't even touch the software this time other than to wipe my data haha!
So for those who are afraid of sending their Optus or Virgin phones in for repair because you have an unlocked bootloader, it seems that you don't have any reason for concern.
For those who are specifically interested in what store i went to and where, please PM me.
I hope this helps some of you!
Edit: Here's what Virgin handed back to me (see attachment). The part about the discharge level is interesting (besides the stupid typo they made).
I also laughed at "Found after market software installed in this handset", no sh*t, i sent it in with Renovate ROM on it lol, though they could be referring to apps still.
What state are you in ?
I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?
magic_android said:
I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?
Click to expand...
Click to collapse
Cool, can you PM me where you went. My HOX is fine, but always handy to know.
trevagreene said:
Cool, can you PM me where you went. My HOX is fine, but always handy to know.
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Click to collapse
No worries . Check your PM now.
Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please
tomascus said:
Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please
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Click to collapse
Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?
had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,
I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.
magic_android said:
Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?
Click to expand...
Click to collapse
It was for WiFi fault, can't live without my smartphone for that long so I might have to fix it myself.
Sent from my HTC One X using xda app-developers app
desiretouchpad said:
had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,
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Click to collapse
That's so lucky that they gave you a new one!!!! They still gave me the same worn out HOX that i've had since last year after both repairs which was slightly disappointing (even though it was ambitious to expect more still).
Feepitee said:
I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.
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Click to collapse
The Virgin HOX definitely has a different CID, in fact its CID is not branded. I spoke to someone on HTC's support chat about my phone's CID and IMEI and they said that mine was a modified Vodafone handset (i don't know how they could have made that more confusing).
Anyway, as far as my experience goes, the Virgin store that i've given my HOX in to for repair has sent it to an Optus repair centre both times (check the photo i added to the first post). Either way though, it seems like neither Virgin or Optus care about voided warranties which is awesome.
Related
Just realised if i debranded my T-Mobile Desire then that means my phone is no longer under warranty with them doesn't it?
It's risky that's why it was repeatedly said that there was no way to flash back to the T-mobile ROM yet and there is no guarantee they will take it without that.
It seems that topics lately have been completely forgetting to mention that and just saying you can do it.
I knew there was no way of going back until we get root and can dump a T-Mobile rom. I just never planned on dropping my Desire into a glass of Tia Maria and Coke! lol.
Ach they probably wouldn't even notice lol. Just say you removed some of the branding
Would it really void warrenty anyway? It's not even a custom ROM.
The branding is so minimal maybe they will not even notice. I'm not sure if they would check. Worst they could do is send it back i suppose!
If your device was dropped into liquid the device will be out of warranty anyways.
There is a small white sticker beneath the battery connector, when it becomes wet, the sticker turns red. (next to that: the whole mainboard will be a sticky mess: tia maria & coke: lots of stickyness..)
The repair service will tell you that this accident is not covered by warranty.
Hope you can get your insurance pay for a replacement.
Regards,
EqX
Both water indicators are bright and shiny white still. It wasn't the entire phone that went under either. Just less than half maybe ha ha.
Hi,
I was wondering if you have got the softwareupdate 1.21? i also have a HTC Desire (Branded with T-Mobile software) and i do not have the update.
Is there a way to get rid of the branding and just use the normal version(the one you get when you have a non branded version)
I hope to hear from you soon!
Thanks!
MacWell
MacWell said:
Is there a way to get rid of the branding and just use the normal version(the one you get when you have a non branded version)
I hope to hear from you soon!
Thanks!
MacWell
Click to expand...
Click to collapse
Yes: rooting. Check the stickies.
JohnSteveDoe said:
Yes: rooting. Check the stickies.
Click to expand...
Click to collapse
yes i know it is posible when you root a device but then you lose your warrenty..
is there a way to get a normal installation on your HTC Desire (from non branded versions) without losing the warrenty
well, you can ry to send it back.. lol..
ugmeme123 said:
well, you can ry to send it back.. lol..
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Click to collapse
yeah I'm going to the store this Friday, but i think they won't help me with this.
I really want the unbranded version(the legal way).
I'll call t-mobile tomorrow again and will not hang up until i get an good answer(i hope i don't get a guy on the phone who doesn't know where he is talking about)
I'll post here when i have called T-Mobile and HTC
there are 2 tmobile branded ruu files the newer
RUU_Bravo_TMO_UK_1.21.110.4_Radio_32.36.00.28U_4.06.00.02_2_release_127570_signed.exe
and the older
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
you can find them in my desire storage on wuala, so if you need to flash them back you can.
link in my signature
MacWell said:
yeah I'm going to the store this Friday, but i think they won't help me with this.
I really want the unbranded version(the legal way).
I'll call t-mobile tomorrow again and will not hang up until i get an good answer(i hope i don't get a guy on the phone who doesn't know where he is talking about)
I'll post here when i have called T-Mobile and HTC
Click to expand...
Click to collapse
The good (and only) answer you'll get is that they sell their Desires branded. Also, afaik rooting doesn't void your warranty, unless it leads to a hardware error and they can prove it was the rooting that did it.
There hasn't been a single instance yet of someone's Desire not being repaired under warranty if there was a non-related hardware fault on a rooted Desire, and there's nothing in the warranty agreement to suggest that they wouldn't repair it for free if you root it.
VeeDubZ said:
there are 2 tmobile branded ruu files the newer
RUU_Bravo_TMO_UK_1.21.110.4_Radio_32.36.00.28U_4.06.00.02_2_release_127570_signed.exe
and the older
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
you can find them in my desire storage on wuala, so if you need to flash them back you can.
link in my signature
Click to expand...
Click to collapse
I think i have a diferent because i live in holland.
But i'll keep it in mind if t-mobile doesn't help me at all.
Thank you!
JohnSteveDoe said:
The good (and only) answer you'll get is that they sell their Desires branded. Also, afaik rooting doesn't void your warranty, unless it leads to a hardware error and they can prove it was the rooting that did it.
There hasn't been a single instance yet of someone's Desire not being repaired under warranty if there was a non-related hardware fault on a rooted Desire, and there's nothing in the warranty agreement to suggest that they wouldn't repair it for free if you root it.
Click to expand...
Click to collapse
They can tell me that they sell there Desires branded, but my dad also has a HTC Desire from T-Mobile, and that one is non branded.. so maybe they can help me after all(hope so)
I also contacted HTC, to ask if i could send my phone to them to get rid of the curent version and reinstall the one before T-Mobile branded my phone.(if t-mobile agrees with that)
I dont think they will do that but i could try
MacWell said:
They can tell me that they sell there Desires branded, but my dad also has a HTC Desire from T-Mobile, and that one is non branded.. so maybe they can help me after all(hope so)
I also contacted HTC, to ask if i could send my phone to them to get rid of the curent version and reinstall the one before T-Mobile branded my phone.(if t-mobile agrees with that)
I dont think they will do that but i could try
Click to expand...
Click to collapse
I sent a letter to my provider telling them i want the branding from my phone or i want to end the contract right now.. they called me and said to me that i could send my phone back to them.
yay
MacWell said:
I sent a letter to my provider telling them i want the branding from my phone or i want to end the contract right now.. they called me and said to me that i could send my phone back to them.
yay
Click to expand...
Click to collapse
Who is your provider? Are they saying send it back to be de branded or send it back to end the contract?
Sent from my HTC Desire using XDA App
Are you guys from the US of A? If so i just read in the news today about some new law in the states which allows you to root your phone and it wont affect your warranty. But if you are from asia having a rooted phone is going to cause you problems. My friend just sent in his rooted nexus one and the htc service centre was giving him lots of problem for it.
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
Hi there, first poster here ( but I have been browsing this forum for more than a year)
I bought a HOX on August 16th, from Infinite Mobile in Malaysia, Kuala Lumpur. But never opened it till 26th because I was so busy and was away at the time my bro bought this for me. Picked it up after I got time, went out of country, opened it on 26th, and what did I find? DOUBLE YELLOW HAZES! I know this is a very common issue and is discussed here. If I'm correct, this is a hardware issue and somewhat related to heat and the screen. The only way to get this fixed is to get a replacement right? Now my question is, as I am currently out of country would that have any effect on the warranty. Because, I'm thinking of going to the store to get a replacement after I get back to Malaysia. But the problem is, I wont be returning until 1st October. And I couldn't register within 7 days like the sticker on the box says, to get 1+1 year warranty. But I do still get 1 year standard warranty right? And through that I should be able to get a replacement when I get back right? Can anyone here shed some light on this?
Also I did use the search function, but couldn't find anything useful, that's why I posted here. Also I emailed to HTC and to sis to about this a few days ago, but haven't got a reply. Much is appreciated.
Regards
aban714
I would contact the shop you bought it from.
..
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
aban714 said:
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
Click to expand...
Click to collapse
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
BenPope said:
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
Click to expand...
Click to collapse
Thank you for clearing that up. Also I don't think there is a local HTC centre where I am currently. Guess my only option is to return to Malaysia and go to the store where I bought it from.
P.S : Just wanted to say I just now got the update, 140mb in size and currently downloading. If I remember it correctly, im in the 707 zone.
Thanks again
aban714
If you cant get hold of the seller, then call HTC Malaysia, not sure what type of a warranty you got, some countries/retailers provide international warranties as well, so you might be able to get it fixed somewhere else.
HELP HARD BRICKED my LG G4
At the time I did and ended Downgrade process seemed that all ends well but the device was turned off and no longer enciendio not give anything the PC screen or only recognizes the device as QHSUSB_BULK to find and install the drivers recognize the device with the name Qualcomm HS-USB QLoader 9008 (COM13):crying::crying::crying:
Thanks for taking the time to read the post and I hope you are taking the time to read this, and you can help me solve this brick on my lg g4:good:
any solution? :crying:
As far as I know there is no fix if you attempted to downgrade your bootstack...sorry. There is a bold lettered post warning not to attempt a downgrade. Hopefully you can get a replacement through your carrier but they may deny it if they can figure out what you did.
it is not known whether there will be any solution as lg LG G2 or G4?
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Barsky said:
I sent mine in to LG repair and about a week later got it back fixed and flashed to 81110N under warranty.
Took about 8 days total.
Click to expand...
Click to collapse
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
One Twelve said:
Bingo! there is no such thing as a hard brick if you got the right equipment.
How much did they charge to repair it ?
Click to expand...
Click to collapse
Under warranty = No Charge
(or at least did in this case)
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Sfkn2 said:
Just tell tmo to send you a replacement under warranty for $20. They'll pay for shipping both ways.
Click to expand...
Click to collapse
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Barsky said:
Under warranty = No Charge
(or at least did in this case)
Click to expand...
Click to collapse
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
One Twelve said:
Yeah but don't they check the device and discover you just voided your warranty ?
Even then it isn't the end of the world, these guys have the tools to fix it.
Click to expand...
Click to collapse
nope
and you do not know someone who is working on a solution?
-deleted-
Gerson Carranza said:
and you do not know someone who is working on a solution?
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Click to collapse
Barsky said:
I had not heard of that service. Nice.
But, I actually wanted my particular phone back. I don't have any of the problems some others have reported with wonky screens, messed up batteries, wifi issues or whatever some folks have experienced and I did not want a refurb nor even take a chance with another new unit. If I experienced any of these issues, I'd have been all over this for the quick turnaround.
Also, I bought mine outright and am a prepaid customer. TMO's official answer to our service requests is: Suck a big pink ****...go to lg
Click to expand...
Click to collapse
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
Sfkn2 said:
Well.... then send it to LG.. They don't send refurb units unless they absolutely cannot repair yours.
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Click to collapse
Yeah, long since have gotten back repaired.
Last time I shipped them my G2 for the digitizer, it only took them three days.
Sent from my LG-H811 using Tapatalk
I can not take it to the store for t mobile Warrantable me because I live in El Salvador
http://gsmmarhaba.com/threads/unbrick-lg-g4-brick-hs-usb-qdloader-9008-without-box.612/
I sent my phone back to the LG repair centre to fix the wifi module but they wont because of the unlocked bootloader. In their accompanying letter they said their out of warranty repair centre could fix it. I called them but they said no.
Now I can live without wifi but when I got the phone back I cant even get pass the initial start-up to use the phone as it cant use my data connection as the sim is only showing one bar and no lte/3g signal. They seemed to have broken the sim slot. I have flashed a kdz to see if it would help but no change. I have tried two sims but to no avail.
Anybody any ideas or are their any repair centres that could fix this in the UK?
Thanks
Would I be locked out of the phone at the minute as I didnt remove my Google account before I returned my phone to LG? Clutching at straws here. Very frustrating as I have an expensive paperweight.
Bummer mate. Sorry to hear that.
But if i remember correctly there should be warranty for the hardware compounds. Or everything can be tied to a unlocked bootloader.
"Hey the usb is toast because unlocked BT"... That's bull.
Better try to get some help from a local repair center. It would not be cheap or you get lucky and you get your phone up and running in no time.
Good luck.
Oh WOW! I just flashed the latest MM kdz using LGUP and I immediately got a full LTE signal. I dont know how but its working. Very very happy!
chaki- said:
Bummer mate. Sorry to hear that.
But if i remember correctly there should be warranty for the hardware compounds. Or everything can be tied to a unlocked bootloader.
"Hey the usb is toast because unlocked BT"... That's bull.
Better try to get some help from a local repair center. It would not be cheap or you get lucky and you get your phone up and running in no time.
Good luck.
Click to expand...
Click to collapse
Yeah I read that if its less than 6 months old and if its a hardware fault it should be fixed under warranty. I will try and get it fixed elsewhere. Not contacting LG again. Just so happy I got it working again. Going to buying a Nexus 6P as a Xmas pressie to myself so just going to use this until then. I have had to use a HTC One M7 for the last three weeks while working in London. Broken charging port and battery not lasting a day. My boss wasnt happy as he needs to contact me but my M7 was always off lol.
Have a good weekend m8!
darrenjdoc said:
Yeah I read that if its less than 6 months old and if its a hardware fault it should be fixed under warranty. I will try and get it fixed elsewhere. Not contacting LG again. Just so happy I got it working again. Going to buying a Nexus 6P as a Xmas pressie to myself so just going to use this until then. I have had to use a HTC One M7 for the last three weeks while working in London. Broken charging port and battery not lasting a day. My boss wasnt happy as he needs to contact me but my M7 was always off lol.
Have a good weekend m8!
Click to expand...
Click to collapse
Have a great weekend too mate.
Just my 2 pennys....... don't rush about the 6P.
As a former HTC and recently LG user i want to tell you, to take your time and look around.
I am sure you find something more interesting and better then 6P.