If, like me, you bought your Desire from someone who was selling it as an unwanted (T-mobile) upgrade, you may be pleasantly surprised to see the following answer from HTC UK to my question of whether it was covered by manufacturer warranty:
--Me: "I've just bought a new HTC Desire from a private seller who had upgraded to the handset via t-mobile. The phone was new and I have since upgraded OTA to the latest official HTC ROM. I have the proof of purchse/upgrade document, but wanted to confirm that the handset is covered by the 2 year HTC warranty?"
--HTC: "The warranty is with the handset and not the person. So long as you have proof of purchase / upgrade document this will be fine.
If you have any further questions or queries then please do not hesitate to contact me.
Best regards,
HTC"
so basically, anyone with a tmobile handset can switch to the generic rom and not lose warranty?
Bandare said:
so basically, anyone with a tmobile handset can switch to the generic rom and not lose warranty?
Click to expand...
Click to collapse
it seems so
yurikg said:
it seems so
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Click to collapse
your probably right, however i think that, if you experience any problems you will have to contact HTC, not t-mob.
no, that is not what it means.
What it means is that the warranty is transferred to whoever you sell the phone to as long as you give them the original receipt/delivery document.
the support person did not read your email properly and did not notice the 'i have upgraded to the HTC ROM' part.
you try and claim it and they'll just refuse.
cez10 said:
your probably right, however i think that, if you experience any problems you will have to contact HTC, not t-mob.
Click to expand...
Click to collapse
Yes - it's a manufacturer's warranty and as I'm not with T-mobile I would have to send it to HTC.
rhedgehog said:
no, that is not what it means.
What it means is that the warranty is transferred to whoever you sell the phone to as long as you give them the original receipt/delivery document.
the support person did not read your email properly and did not notice the 'i have upgraded to the HTC ROM' part.
you try and claim it and they'll just refuse.
Click to expand...
Click to collapse
How do you know?
Why would changing to the HTC Rom invalidate an HTC warranty?
Does carphonewarehouse still take in phone to repair under manufacture warranty even if you didn't buy it from them??
point is, if you buy it with t-mobile firmware and change it to HTC generic, in theory you can still have it repair by HTC.
[[deleted]]
yurikg said:
How do you know?
Why would changing to the HTC Rom invalidate an HTC warranty?
Click to expand...
Click to collapse
How do i know? cos i've been using HTC phones since 2002.
cos i've owned HTC phones since 2004
cos i've worked for shops and networks that sell HTC phones and this has always been the case.
as soon as you do anything to change the branding of the device, you have invalidated the warranty.
that's just the way it is. If you want to do these things, go ahead and do them, god knows i do it plenty, but do it knowing the full implications!
Fair enough.
My question however was asking whether I was covered by an HTC warranty even though the handset was obtained by someone else as an upgrade (the OTA update I received was an official HTC/T-mobile one and the phone rom is still branded as such)
that's ok then.
If you did the gold card thing, you're SOL.
if you just did the normal update, you're ok.
Related
Just realised if i debranded my T-Mobile Desire then that means my phone is no longer under warranty with them doesn't it?
It's risky that's why it was repeatedly said that there was no way to flash back to the T-mobile ROM yet and there is no guarantee they will take it without that.
It seems that topics lately have been completely forgetting to mention that and just saying you can do it.
I knew there was no way of going back until we get root and can dump a T-Mobile rom. I just never planned on dropping my Desire into a glass of Tia Maria and Coke! lol.
Ach they probably wouldn't even notice lol. Just say you removed some of the branding
Would it really void warrenty anyway? It's not even a custom ROM.
The branding is so minimal maybe they will not even notice. I'm not sure if they would check. Worst they could do is send it back i suppose!
If your device was dropped into liquid the device will be out of warranty anyways.
There is a small white sticker beneath the battery connector, when it becomes wet, the sticker turns red. (next to that: the whole mainboard will be a sticky mess: tia maria & coke: lots of stickyness..)
The repair service will tell you that this accident is not covered by warranty.
Hope you can get your insurance pay for a replacement.
Regards,
EqX
Both water indicators are bright and shiny white still. It wasn't the entire phone that went under either. Just less than half maybe ha ha.
Hi,
I was wondering if you have got the softwareupdate 1.21? i also have a HTC Desire (Branded with T-Mobile software) and i do not have the update.
Is there a way to get rid of the branding and just use the normal version(the one you get when you have a non branded version)
I hope to hear from you soon!
Thanks!
MacWell
MacWell said:
Is there a way to get rid of the branding and just use the normal version(the one you get when you have a non branded version)
I hope to hear from you soon!
Thanks!
MacWell
Click to expand...
Click to collapse
Yes: rooting. Check the stickies.
JohnSteveDoe said:
Yes: rooting. Check the stickies.
Click to expand...
Click to collapse
yes i know it is posible when you root a device but then you lose your warrenty..
is there a way to get a normal installation on your HTC Desire (from non branded versions) without losing the warrenty
well, you can ry to send it back.. lol..
ugmeme123 said:
well, you can ry to send it back.. lol..
Click to expand...
Click to collapse
yeah I'm going to the store this Friday, but i think they won't help me with this.
I really want the unbranded version(the legal way).
I'll call t-mobile tomorrow again and will not hang up until i get an good answer(i hope i don't get a guy on the phone who doesn't know where he is talking about)
I'll post here when i have called T-Mobile and HTC
there are 2 tmobile branded ruu files the newer
RUU_Bravo_TMO_UK_1.21.110.4_Radio_32.36.00.28U_4.06.00.02_2_release_127570_signed.exe
and the older
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
you can find them in my desire storage on wuala, so if you need to flash them back you can.
link in my signature
MacWell said:
yeah I'm going to the store this Friday, but i think they won't help me with this.
I really want the unbranded version(the legal way).
I'll call t-mobile tomorrow again and will not hang up until i get an good answer(i hope i don't get a guy on the phone who doesn't know where he is talking about)
I'll post here when i have called T-Mobile and HTC
Click to expand...
Click to collapse
The good (and only) answer you'll get is that they sell their Desires branded. Also, afaik rooting doesn't void your warranty, unless it leads to a hardware error and they can prove it was the rooting that did it.
There hasn't been a single instance yet of someone's Desire not being repaired under warranty if there was a non-related hardware fault on a rooted Desire, and there's nothing in the warranty agreement to suggest that they wouldn't repair it for free if you root it.
VeeDubZ said:
there are 2 tmobile branded ruu files the newer
RUU_Bravo_TMO_UK_1.21.110.4_Radio_32.36.00.28U_4.06.00.02_2_release_127570_signed.exe
and the older
RUU_Bravo_TMO_UK_1.15.110.11_Radio_32.30.00.28U_4.05.00.11_release_122755.exe
you can find them in my desire storage on wuala, so if you need to flash them back you can.
link in my signature
Click to expand...
Click to collapse
I think i have a diferent because i live in holland.
But i'll keep it in mind if t-mobile doesn't help me at all.
Thank you!
JohnSteveDoe said:
The good (and only) answer you'll get is that they sell their Desires branded. Also, afaik rooting doesn't void your warranty, unless it leads to a hardware error and they can prove it was the rooting that did it.
There hasn't been a single instance yet of someone's Desire not being repaired under warranty if there was a non-related hardware fault on a rooted Desire, and there's nothing in the warranty agreement to suggest that they wouldn't repair it for free if you root it.
Click to expand...
Click to collapse
They can tell me that they sell there Desires branded, but my dad also has a HTC Desire from T-Mobile, and that one is non branded.. so maybe they can help me after all(hope so)
I also contacted HTC, to ask if i could send my phone to them to get rid of the curent version and reinstall the one before T-Mobile branded my phone.(if t-mobile agrees with that)
I dont think they will do that but i could try
MacWell said:
They can tell me that they sell there Desires branded, but my dad also has a HTC Desire from T-Mobile, and that one is non branded.. so maybe they can help me after all(hope so)
I also contacted HTC, to ask if i could send my phone to them to get rid of the curent version and reinstall the one before T-Mobile branded my phone.(if t-mobile agrees with that)
I dont think they will do that but i could try
Click to expand...
Click to collapse
I sent a letter to my provider telling them i want the branding from my phone or i want to end the contract right now.. they called me and said to me that i could send my phone back to them.
yay
MacWell said:
I sent a letter to my provider telling them i want the branding from my phone or i want to end the contract right now.. they called me and said to me that i could send my phone back to them.
yay
Click to expand...
Click to collapse
Who is your provider? Are they saying send it back to be de branded or send it back to end the contract?
Sent from my HTC Desire using XDA App
Are you guys from the US of A? If so i just read in the news today about some new law in the states which allows you to root your phone and it wont affect your warranty. But if you are from asia having a rooted phone is going to cause you problems. My friend just sent in his rooted nexus one and the htc service centre was giving him lots of problem for it.
Hi there, first poster here ( but I have been browsing this forum for more than a year)
I bought a HOX on August 16th, from Infinite Mobile in Malaysia, Kuala Lumpur. But never opened it till 26th because I was so busy and was away at the time my bro bought this for me. Picked it up after I got time, went out of country, opened it on 26th, and what did I find? DOUBLE YELLOW HAZES! I know this is a very common issue and is discussed here. If I'm correct, this is a hardware issue and somewhat related to heat and the screen. The only way to get this fixed is to get a replacement right? Now my question is, as I am currently out of country would that have any effect on the warranty. Because, I'm thinking of going to the store to get a replacement after I get back to Malaysia. But the problem is, I wont be returning until 1st October. And I couldn't register within 7 days like the sticker on the box says, to get 1+1 year warranty. But I do still get 1 year standard warranty right? And through that I should be able to get a replacement when I get back right? Can anyone here shed some light on this?
Also I did use the search function, but couldn't find anything useful, that's why I posted here. Also I emailed to HTC and to sis to about this a few days ago, but haven't got a reply. Much is appreciated.
Regards
aban714
I would contact the shop you bought it from.
..
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
aban714 said:
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
Click to expand...
Click to collapse
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
BenPope said:
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
Click to expand...
Click to collapse
Thank you for clearing that up. Also I don't think there is a local HTC centre where I am currently. Guess my only option is to return to Malaysia and go to the store where I bought it from.
P.S : Just wanted to say I just now got the update, 140mb in size and currently downloading. If I remember it correctly, im in the 707 zone.
Thanks again
aban714
If you cant get hold of the seller, then call HTC Malaysia, not sure what type of a warranty you got, some countries/retailers provide international warranties as well, so you might be able to get it fixed somewhere else.
Hi guys,
2 weeks ago problems were started to appear with my HOX screen.
One little burn black pixel in the top right screen.
And a orange color sign in the button left corner of the screen. (gets worse as my device getting hotter)
I called HTC customer service in UK,
They told me that since im from Israel there is no official lab of HTC here, so I need to ship my device to Greece.
The thing is that my HOX is hacked and RELOCKED, i changed roms etc...and I told it to the guy in the customer service.
just to check if it still fine (after all thats a hardware problem and not software)
He told me its cancel the warranty and they cant fix the screen for me... only if ill add something like 400-600 euro for they to change the proccesor.
Its really sucks!
I paid so much for a high-end device and I need to have this issue's?!
why samsung s3 dosent need to face those kinds of problems? (not to mention that samsung have a offical lab in Israel and they dont need to send it to Greece!)
Anyway another israeli friend told me that he also was in the same situation like I, and he send hes device without telling hes device was jail break. They fix it!
Apparently its not HTC themself in greece, he got latter with the device after they fix and everything was written there in greek and a name of a company was something diffrent.
nothing about HTC.
So i guess they just fixing without really cheak if the phone was hacked. Maybe they dont care.
its just another company that works with HTC.
The thing is I already told the guy in the customer service that the phone is hacked and I gave him my IMEI nummber.
It means that there is no way back? they know not that my specific phone is hacked in their computers?
Or can I call again as ''another customer'' tell them my problems is the screen without mention the jailbreak, and send my phone anyway to Greece.
What do you guys think?
I am already with stock rom and the phone is RELOCKED.
I'll make it short for you.
If you can talk to the retailer you might have yourself a chance. Given that you are in Israel. Scratch that.
The 2nd option and the best one is s-offing your device than changing your phone's state as "LOCKED". Anyway, this isn't possible because there is no public way to achieve this. So, either your have to wait or forget this option. By the way, I don't know when we might get s-off or even if it possible (software wise).
Here now we get to the 3rd option:
First, no a customer service can't and won't be able to invalid your warranty just by talking to him/her.
Second, it will depends on the person who checks your phone in HTC. If he/she is lazy or an easy good natured person. He or she will fix it. DONE. For your information, if they connected your phone to a computer and the boot loader is "RELOCKED" they have an app which will indicate your phone as ROOTED/WARRANTY VOID. Also, I think HTC charges money if you wants to return your phone back to you (in case of warranty is voided).
You might be wondering why HTC asked a lot of money, they need to change your motherboard to lock it(Stupid HTC policy to be honest & they can lock it by other means).
Last option you have, is to find a good service center whom will replace only the screen for you. This will cost you less than what HTC will ask for.
note: I am ignoring the sgs3 part.
Good Luck
There is an oficial lab and importer in Israel. Google for Touch Group. They are located in Hertslia pituah
Sent from my GT-I9100 using xda app-developers app
Hey everyone, so since i got my One X in July last year, i've had to send it for repair twice.
I'm with Virgin here in Australia, but Virgin's repair handsets get sent to Optus' repair centres, so this post will apply to both Virgin and Optus users as well as any other carrier that uses Optus' network (eg. TPG).
Anyway, on to the point now!
The first time i sent my phone for repair, it had the infamous Wi-Fi antenna fault. I sent my phone in with an Ordroid ICS ROM. Much to my surprise, i was not charged for repairs and they replace the motherboard, battery and battery copper foil for me for free - all under warranty. However, it was reverted to stock and the bootloader was locked when i got it back.
The second time i sent my phone for repair, it simply stopped charging or being recognised via a USB cable on any PC, so i couldn't charge it at all (i don't have a dock to charge it with). Anyway, this time, i sent my phone for repair with Renovate Final 3 on it. I didn't get to revert to stock before sending it because i ran out of battery completely! Anyway, i got my phone back today (it's fixed) and funnily enough, they didn't charge me for repairs AND it still has Renovate ROM on it hahahaha! To make the matter even more amusing, the bootloader is still unlocked and CWM is still there too! So they didn't even touch the software this time other than to wipe my data haha!
So for those who are afraid of sending their Optus or Virgin phones in for repair because you have an unlocked bootloader, it seems that you don't have any reason for concern.
For those who are specifically interested in what store i went to and where, please PM me.
I hope this helps some of you!
Edit: Here's what Virgin handed back to me (see attachment). The part about the discharge level is interesting (besides the stupid typo they made).
I also laughed at "Found after market software installed in this handset", no sh*t, i sent it in with Renovate ROM on it lol, though they could be referring to apps still.
What state are you in ?
I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?
magic_android said:
I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?
Click to expand...
Click to collapse
Cool, can you PM me where you went. My HOX is fine, but always handy to know.
trevagreene said:
Cool, can you PM me where you went. My HOX is fine, but always handy to know.
Click to expand...
Click to collapse
No worries . Check your PM now.
Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please
tomascus said:
Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please
Click to expand...
Click to collapse
Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?
had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,
I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.
magic_android said:
Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?
Click to expand...
Click to collapse
It was for WiFi fault, can't live without my smartphone for that long so I might have to fix it myself.
Sent from my HTC One X using xda app-developers app
desiretouchpad said:
had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,
Click to expand...
Click to collapse
That's so lucky that they gave you a new one!!!! They still gave me the same worn out HOX that i've had since last year after both repairs which was slightly disappointing (even though it was ambitious to expect more still).
Feepitee said:
I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.
Click to expand...
Click to collapse
The Virgin HOX definitely has a different CID, in fact its CID is not branded. I spoke to someone on HTC's support chat about my phone's CID and IMEI and they said that mine was a modified Vodafone handset (i don't know how they could have made that more confusing).
Anyway, as far as my experience goes, the Virgin store that i've given my HOX in to for repair has sent it to an Optus repair centre both times (check the photo i added to the first post). Either way though, it seems like neither Virgin or Optus care about voided warranties which is awesome.
Hi guys
I recently got my US T-Mobile HTC One M9, and I dropped it (I know). Now one part of the screen is messed up. I unlocked my bootloader and installed TWRP. If I want to return my phone to HTC for repair, will they accept the phone, since I unlocked the bootloader? Also, if I just relock the bootloader, will that be fine or should I wait for a RUU for the USA version since I saw only the Poland T-mobile RUU is released?
Thanks
charlesx123 said:
Hi guys
I recently got my US T-Mobile HTC One M9, and I dropped it (I know). Now one part of the screen is messed up. I unlocked my bootloader and installed TWRP. If I want to return my phone to HTC for repair, will they accept the phone, since I unlocked the bootloader? Also, if I just relock the bootloader, will that be fine or should I wait for a RUU for the USA version since I saw only the Poland T-mobile RUU is released?
Thanks
Click to expand...
Click to collapse
Since you are in the US, you could utilize your "UhOh" protection, which guarantees you 1 free phone replacement in the first 12 months of your device's life direct from HTC. Unlocked and rooted phones ARE supported under the UhOh protection plan.
Just contact HTC customer support to get the ball rolling on your replacement. They'll give you two options for replacement. Either a temporary $299 hold on a credit card that is removed once HTC receives the damaged phone back and they immediately send your replacement or you can send the damaged phone back postage paid by HTC and as soon as HTC receives it, the replacement will be in the mail.
Behold_this said:
Since you are in the US, you could utilize your "UhOh" protection, which guarantees you 1 free phone replacement in the first 12 months of your device's life direct from HTC. Unlocked and rooted phones ARE supported under the UhOh protection plan.
Just contact HTC customer support to get the ball rolling on your replacement. They'll give you two options for replacement. Either a temporary $299 hold on a credit card that is removed once HTC receives the damaged phone back and they immediately send your replacement or you can send the damaged phone back postage paid by HTC and as soon as HTC receives it, the replacement will be in the mail.
Click to expand...
Click to collapse
I did not realize unlocking bootloader was under the UhOh policy. Thanks!
charlesx123 said:
I did not realize unlocking bootloader was under the UhOh policy. Thanks!
Click to expand...
Click to collapse
Yes, it is a welcome surprise to all, confirmed by Jason Mackenzie, President HTC USA at the announcement event Q&A. Its basically software independent, meaning software malfunction is not reason for replacement nor is it a reason to deny it. Uh Oh protection applies only to hardware. Below is an excerpt from the full terms and conditions outlining what will void the protection:
UH OH PROTECTION ADDENDUM TO LIMITED WARRANTY SHALL NOT APPLY:
1. if the Eligible Product serial number or the IMEI/MEID number has been removed, erased, defaced, or altered, or is illegible;
2. if the Eligible Product has suffered unauthorized modifications or connections, unauthorized opening, repair by use of unauthorized spare parts, or repair by an unauthorized person or location;
3. if the battery of the Eligible Product was improperly installed by You or another person or if the seals of the battery enclosure or the cells of the Eligible Product are broken or show evidence of tampering, or if the battery of the Eligible Product has been used in equipment other than that for which it has been specified; or
4. if the damage to the Eligible Product was caused by use not in accordance with the user manual, or rough handling beyond normal use.
Click to expand...
Click to collapse
Source:
http://www.htc.com/us/uh-oh-protection/terms/