Develop Bugs

Unwanted upgrade IS covered by HTC Warranty

If, like me, you bought your Desire from someone who was selling it as an unwanted (T-mobile) upgrade, you may be pleasantly surprised to see the following answer from HTC UK to my question of whether it was covered by manufacturer warranty:
--Me: "I've just bought a new HTC Desire from a private seller who had upgraded to the handset via t-mobile. The phone was new and I have since upgraded OTA to the latest official HTC ROM. I have the proof of purchse/upgrade document, but wanted to confirm that the handset is covered by the 2 year HTC warranty?"
--HTC: "The warranty is with the handset and not the person. So long as you have proof of purchase / upgrade document this will be fine.
If you have any further questions or queries then please do not hesitate to contact me.
Best regards,
HTC"

so basically, anyone with a tmobile handset can switch to the generic rom and not lose warranty?

Bandare said:
so basically, anyone with a tmobile handset can switch to the generic rom and not lose warranty?
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it seems so

yurikg said:
it seems so
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your probably right, however i think that, if you experience any problems you will have to contact HTC, not t-mob.

no, that is not what it means.
What it means is that the warranty is transferred to whoever you sell the phone to as long as you give them the original receipt/delivery document.
the support person did not read your email properly and did not notice the 'i have upgraded to the HTC ROM' part.
you try and claim it and they'll just refuse.

cez10 said:
your probably right, however i think that, if you experience any problems you will have to contact HTC, not t-mob.
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Yes - it's a manufacturer's warranty and as I'm not with T-mobile I would have to send it to HTC.

rhedgehog said:
no, that is not what it means.
What it means is that the warranty is transferred to whoever you sell the phone to as long as you give them the original receipt/delivery document.
the support person did not read your email properly and did not notice the 'i have upgraded to the HTC ROM' part.
you try and claim it and they'll just refuse.
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How do you know?
Why would changing to the HTC Rom invalidate an HTC warranty?

Does carphonewarehouse still take in phone to repair under manufacture warranty even if you didn't buy it from them??
point is, if you buy it with t-mobile firmware and change it to HTC generic, in theory you can still have it repair by HTC.

[[deleted]]

yurikg said:
How do you know?
Why would changing to the HTC Rom invalidate an HTC warranty?
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How do i know? cos i've been using HTC phones since 2002.
cos i've owned HTC phones since 2004
cos i've worked for shops and networks that sell HTC phones and this has always been the case.
as soon as you do anything to change the branding of the device, you have invalidated the warranty.
that's just the way it is. If you want to do these things, go ahead and do them, god knows i do it plenty, but do it knowing the full implications!

Fair enough.
My question however was asking whether I was covered by an HTC warranty even though the handset was obtained by someone else as an upgrade (the OTA update I received was an official HTC/T-mobile one and the phone rom is still branded as such)

that's ok then.
If you did the gold card thing, you're SOL.
if you just did the normal update, you're ok.

[Q] Touch screen issues and HTC warranty?

After 3 months of gently using my Desire Z, the touch screen doesn't work 90% of the time when flipped open. If you hit an icon, nothing happens. If you then apply gentle pressure to start to close the phone, it completes the "click". Seems like something about the LCD being sprung all the way open quickly.
I bought this device to the tune of $600, unlocked, from a canadian ebay member. Phone came looking new and in box, but it seems to have been software unlocked (and rooted).
Will HTC honor my warranty even though I bought from an out of country ebay seller? If not I have a very expensive paperweight. This stinks!
Thanks in advance,
Chris

a32guy said:
After 3 months of gently using my Desire Z, the touch screen doesn't work 90% of the time when flipped open. If you hit an icon, nothing happens. If you then apply gentle pressure to start to close the phone, it completes the "click". Seems like something about the LCD being sprung all the way open quickly.
I bought this device to the tune of $600, unlocked, from a canadian ebay member. Phone came looking new and in box, but it seems to have been software unlocked (and rooted).
Will HTC honor my warranty even though I bought from an out of country ebay seller? If not I have a very expensive paperweight. This stinks!
Thanks in advance,
Chris
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If you bought it unlocked, then you bought it rooted and when a device is rooted, the warranty is void.
Contact the seller, ask them for a link to the means that they used to root the device, from there you can sort out how to unroot the device in order to get a warranty replacement. However, I'm unsure as to if warranties are transferrable; you may be SOL.
Sent from my HTC Vision using XDA App

Before warranty, have you tried to calibrate the touchscreen?
Sent from my T-Mobile G2

I think I'm over the lack of warranty -- I just want to fix it. I'm probably going to try a flex cable first. Anyone replace one of these? Hope I don't make it worse, haha.
Btw no luck on the calibration tool. Using Multitouch visualizer tool, it drops all touch input when it is opened to a certain position. This makes me think its the cable.

No luck with HTC -- called them and they said the device is "unsupported" and I'd have to deal direct with Bell Mobility. UGHHHH.

ahhh!!!
Bought unlocked from Canadian ebay, using on AT&T in the states. No warranty, can't go to Bell Mobility, etc = am screwed?
Should I try a motherboard flex cable?

HTC's warranty states: "This Limited Warranty is only valid and enforceable in the countries where the Product is sold." So by buying an imported phone, the warranty is automatically void.

Thats totally fine- I'm not trying to win one over on HTC. I told them I willing to pay out of pocket, and they told me its unsupported.
Any good repair shops?

Problem solved-- bought a Thunderbolt.

Claiming Warranty for Optus/Virgin users in Australia

Hey everyone, so since i got my One X in July last year, i've had to send it for repair twice.
I'm with Virgin here in Australia, but Virgin's repair handsets get sent to Optus' repair centres, so this post will apply to both Virgin and Optus users as well as any other carrier that uses Optus' network (eg. TPG).
Anyway, on to the point now!
The first time i sent my phone for repair, it had the infamous Wi-Fi antenna fault. I sent my phone in with an Ordroid ICS ROM. Much to my surprise, i was not charged for repairs and they replace the motherboard, battery and battery copper foil for me for free - all under warranty. However, it was reverted to stock and the bootloader was locked when i got it back.
The second time i sent my phone for repair, it simply stopped charging or being recognised via a USB cable on any PC, so i couldn't charge it at all (i don't have a dock to charge it with). Anyway, this time, i sent my phone for repair with Renovate Final 3 on it. I didn't get to revert to stock before sending it because i ran out of battery completely! Anyway, i got my phone back today (it's fixed) and funnily enough, they didn't charge me for repairs AND it still has Renovate ROM on it hahahaha! To make the matter even more amusing, the bootloader is still unlocked and CWM is still there too! So they didn't even touch the software this time other than to wipe my data haha!
So for those who are afraid of sending their Optus or Virgin phones in for repair because you have an unlocked bootloader, it seems that you don't have any reason for concern.
For those who are specifically interested in what store i went to and where, please PM me.
I hope this helps some of you!
Edit: Here's what Virgin handed back to me (see attachment). The part about the discharge level is interesting (besides the stupid typo they made).
I also laughed at "Found after market software installed in this handset", no sh*t, i sent it in with Renovate ROM on it lol, though they could be referring to apps still.

What state are you in ?

I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?

magic_android said:
I'm in Victoria. I really thought it was a fluke that I got away without having to pay for repairs the first time but after my phone came back a second time (while still under warranty) without me having to pay for repairs, it showed that Optus' repair centres don't care if people have voided their warranties.
Has anyone else here who is with Virgin or Optus had a similar or different experience?
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Cool, can you PM me where you went. My HOX is fine, but always handy to know.

trevagreene said:
Cool, can you PM me where you went. My HOX is fine, but always handy to know.
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No worries . Check your PM now.

Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please

tomascus said:
Hey mate, was planning to send mine off to repair too, currently on Optus. Might I inquire, how long did it take for repairs? PM me the details too please
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Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?

had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,

I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.

magic_android said:
Check your PM (Y). It tends to vary it seems. Depends what the repair is for. What's wrong with your handset?
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It was for WiFi fault, can't live without my smartphone for that long so I might have to fix it myself.
Sent from my HTC One X using xda app-developers app

desiretouchpad said:
had mine repaired in vic through optus around october last year,the sensors stopped working think it had viper rom ,they didnt say anything ,5 weeks later i recieved a brand new phone not a refurb was happy,still working perfect ,
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That's so lucky that they gave you a new one!!!! They still gave me the same worn out HOX that i've had since last year after both repairs which was slightly disappointing (even though it was ambitious to expect more still).
Feepitee said:
I'm with Virgin, they don't use Optus repair centres for the One X. The Virgin HOX also has a different CID. But yes, Virgin doesn't care if you have voided your warranty, my bootloader was relocked.
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The Virgin HOX definitely has a different CID, in fact its CID is not branded. I spoke to someone on HTC's support chat about my phone's CID and IMEI and they said that mine was a modified Vodafone handset (i don't know how they could have made that more confusing).
Anyway, as far as my experience goes, the Virgin store that i've given my HOX in to for repair has sent it to an Optus repair centre both times (check the photo i added to the first post). Either way though, it seems like neither Virgin or Optus care about voided warranties which is awesome.

Verizon pixel 2 warranty , I am not on Verizon

I bought new pixel 2 xl on swappa. I checked imei on BYOD and recycling imei checker, checked fine. However when I tried checking on warranty Google support said it is not eligible. What could be the issue? Do I have to activate it on Verizon ? How do I do that if I am not on Verizon (TMobile).See part of the chat below.
James3:06 AM The tool does not allow us to pull up the information for the device as this device is not eligible for warranty options from Google, you will have to check with the retailer for this case. But till the time the we are not able to pull up the records with the IMEI number of your device.
Me
Thanks , when you say device is not eligible is that for all Verizon pixel or there is issue with this specific device?
James3:15 AM It's not for all Verizon pixels nor the device. James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated.

aim1999x said:
I bought new pixel 2 xl on swappa....
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What Google means is because you purchased your phone from a reseller, any warranty you may have is with that reseller and NOT Google. When you purchase through the Play Store, the phone is automatically registered and THEIR warranty (and return) terms are much better. Many ppl buy the phone and are shocked to discover they cannot return the phone to Google, they have to deal directly with the reseller who may or may not have an agreement with Google. This is especially common with people who buy the phone in unsupported countries, or buy it in a supported country and then move to an unsupported one... and then have a warranty claim. No doubt you got a better deal through swappa, maybe you should consider purchasing an insurance policy on the phone.

I read that it is based on imei if you buy it from Verizon. He also said that they would normally would have access to imei but in this case they don't. I want to know why. Also this phone was never activated before. Also Google offers 2 years warranty on all new pixels even Verizon ones.

Basically what does this mean ?
"James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated"

aim1999x said:
Basically what does this mean ?
"James3:16 AM There might be any issues with the Verizon team. May be because of the IMEI is not updated"
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lol James is an idiot imei numbers are not updated just call up google and say you know the phone is in warranty because the phone has not been out 2 years ignore the nonsense

Download Mode. IMEI or serial number. Is my HTC Genuine or not?

Hi everybody. I bought a very strange HTC 10 at ebay. Could you please help me to understand the phone's history? the photos of the IMEI/Serial and Download Mode ara attached:
1) After checking IMEI and Serial Number I can see the next:
Source: https://imei24.com/warranty_info/HTC/
Customer Description T-MOBILE USA
Country USA
Lock status locked
Warranty start 2016/05/09
Warranty end 2017/08/09
So the phone is old/renewed. Or at least was bought in the USA at 2016 - like T-Mobile phone.
2) After checking info in the Download Mode I can see the date "January 2, 2018". What is it? The date of selling? Or just the date, when the phone was first turned on?
3) In the download mode I can see the CID "htc _pmewl" and "OS - 3.16.617.2". They mean, that the phone is unlocked. But IMEI shows that it's T-Mobile phone. How to explain this?

galaktiker said:
Hi everybody. I bought a very strange HTC 10 at ebay. Could you please help me to understand the phone's history? the photos of the IMEI/Serial and Download Mode ara attached:
1) After checking IMEI and Serial Number I can see the next:
Source: https://imei24.com/warranty_info/HTC/
Customer Description T-MOBILE USA
Country USA
Lock status locked
Warranty start 2016/05/09
Warranty end 2017/08/09
So the phone is old/renewed. Or at least was bought in the USA at 2016 - like T-Mobile phone.
2) After checking info in the Download Mode I can see the date "January 2, 2018". What is it? The date of selling? Or just the date, when the phone was first turned on?
3) In the download mode I can see the CID "htc _pmewl" and "OS - 3.16.617.2". They mean, that the phone is unlocked. But IMEI shows that it's T-Mobile phone. How to explain this?
Click to expand...
Click to collapse
Regarding your third question, it means the phone software was modified to turn it into Unlocked. Most likely it was a T-Mobile device, and the seller changed the cid to Unlocked and installed that software to it. Do you have s-off? It should tell you in download mode.

Tarima said:
Regarding your third question, it means the phone software was modified to turn it into Unlocked. Most likely it was a T-Mobile device, and the seller changed the cid to Unlocked and installed that software to it. Do you have s-off? It should tell you in download mode.
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I did have S-On when the phone is arrived. But then I manually unlocked the bootloader (with htcdev website) and got S-Off (via sunshine). May be you know what does the date "Jan 2 2018, 18:22:58" mean? Is it the date when the seller change the cid of the phone?

galaktiker said:
I did have S-On when the phone is arrived. But then I manually unlocked the bootloader (with htcdev website) and got S-Off (via sunshine). May be you know what does the date "Jan 2 2018, 18:22:58" mean? Is it the date when the seller change the cid of the phone?
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I'm fairly sure that date is when the software build was made. I have the same date on mine (U.S Unlocked)

Tarima said:
I'm fairly sure that date is when the software build was made. I have the same date on mine (U.S Unlocked)
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Thanks, now I see. Are you familiar with T-Mobile practice of selling subsidized smartphones (for example "subscribe for 1 year tariff and get a smartphone for just 70 USD")? After that it's very easy to unlock them and to sell at ebay as normal ones.

galaktiker said:
Thanks, now I see. Are you familiar with T-Mobile practice of selling subsidized smartphones (for example "subscribe for 1 year tariff and get a smartphone for just 70 USD")? After that it's very easy to unlock them and to sell at ebay as normal ones.
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Yeah I used to buy only subsidized phones in the past, but the long contracts were annoying so with the 10, I bought it outright and I'm loving the freedom of not being tied down to a single carrier for a year or two.

Tarima said:
Yeah I used to buy only subsidized phones in the past, but the long contracts were annoying so with the 10, I bought it outright and I'm loving the freedom of not being tied down to a single carrier for a year or two.
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But those people, who sell new subsidized phones at ebay.com are obviously not tied by their carrier. So there's a method to buy a subsidized phone (or a lot of subsidized phones) and immediately say goodbye to the carrier

galaktiker said:
But those people, who sell new subsidized phones at ebay.com are obviously not tied by their carrier. So there's a method to buy a subsidized phone (or a lot of subsidized phones) and immediately say goodbye to the carrier
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I believe most of those people are buying used/refurbished/firesale phones and modifying the software to make it look like it's a brand new Unlocked one. I've seen countless threads around here with people asking about a 10 they've bought on ebay and which has conflicting software version numbers. Tons of them have been Sprint (CDMA) variants being sold as Unlocked, and I'm assuming they're either refurbished or they were originally purchased when Sprint was liquidating their 10 stocks at a low price.

I bought a HTC 10 "Unlocked" in Camellia Red from eBay that was apparently factory sealed. It came in shrink wrapped packaging in what looked like the factory box. Upon closer inspection, the box had spelling mistakes and accessories that didn't ship with the 10, for example, a 1AMP wall charger and earphones from the M8. The phone is genuine but the bootloader was unlocked and the setup wizard had already been completed, minus a Google account