Develop Bugs

[Q] sprint store with a rooted evo

so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!

I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.

chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
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Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?

jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
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I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.

chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
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Did they charge you?

If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.

o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?

jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)

Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?

I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.

jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
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Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.

So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?

fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21

zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
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Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.

It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act

tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
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Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.

I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App

sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
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Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )

[Q] Sprint store repair

I'm going today to the Sprint store for a repair on my Evo. Do I need to unroot my phone? I'm paying for the repair since I don't have a warranty. What do you think? or should i just flash the stock Rom?

just flash a stock look, if the repair is software related then un-root

i would fro sure un-root it, most techs look and check if it has been rooted, and some will not work on it if it has been rooted. if it's softwear you will be waisting your $35 bucks if you take it in rooted

Yep. Unroot is always needed. Also take out your SD card. Some will check that for signs of rooting. Such as busybox.

Yeah, definitely wise to unroot it. Very easy and quick process to do it again once it's repaired anyway.
I'm sure glad there's a store near me where the tech has his phone rooted and also one roots other people's phones sometimes, so he's clearly cool with it!

I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App

scottspa74 said:
I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
I have never had a problem bring my phones in rooted either. I do flash a stock image though, like you said "at least make it look stock". I think it depends on the techs in the store. Most are cool and are rooted themselves!

Offical policy from Sprint, as of last week, is to work on rooted phones now. Does not matter if a device is rooted or not, continue work as you normally would and exchange if necessary.

It didn't matter beforehand. If the problem you're having is unrelated to root, such as hardware failure, then being rooted is a moot point.

Sprint techs weren't supposed to work on rooted device before. Lots did anyway. Last week they finally posted the offical methods and procedure document stating work on rooted devices is acceptable and continue as normal.

scottspa74 said:
I've had my phone repaired so many times with root. Replaced screen (2x), replaced speaker (2x), replaced camera lens (whole rear replacement) . But I always told em if they have to replace the whole damn thing or motherboard don't do it.
My splashscreen is black so as soon as they power on, they know it's root.
They just say 'at least make it look stock'. Which I always have.
No, I would not un-root for repair
Sent from my PC36100 using XDA App
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Click to collapse
Did you get your screen replaced under regular warranty? I'd like to get mine replaced too since there are some uneven light spots, but I don't have the TEP plan.

dcfella said:
Did you get your screen replaced under regular warranty? I'd like to get mine replaced too since there are some uneven light spots, but I don't have the TEP plan.
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Click to collapse
Damn man, sorry so long. I never checked this thread back after posting.
I'm not sure, honestly. I have TEP, but don't know if it was necessary. In any case, it cost me nothing. First time they replaced it, they F'd it up, and the top 1/2' of the screen was non-responsive. when I broughtn it back in, I had them replace a bunch of the other hardware, as well. All free.
Where is this info about 'official policy', cuz that is awesome, that makes me love Sprint even more if true.

i would also like to see something official saying they work on rooted phones now. my evo overheats and restarts like crazy and i want to take it in but dont wanna have to re-root.

If it can at all be software related you def need to unroot. If your ROM/Kernel has even a remote chance of being the cause, I guarantee they will blame that.
It only takes like 10 min to unroot and less to root w/ unrevoked, esp if you already have the drivers.
I always unroot and take everything root related off my sd card (actually use a backup sd card), but they would catch me if they ever checked my purchased Market apps.

[Q] Screen goes blank with hardware keyboard

Recently when I open my keyboard sometimes, the screen goes blank (black) and only the bottom 4 touch buttoms remain lit. Now if I close the keyboard and press the standby (power) button twice the screen comes back on and I can use the phone again.
I've noticed if I open the keyboard slowly, sometimes the screen won't go out. Occasionally if I open it fast, it won't either but usually will over time (or will just go out immediately).
I have a feeling this is a hardware issue but was wondering if it's something I could fix myself, because I don't have any kind of insurance on the phone for Sprint to fix it for me.
Thanks!!

Sounds Like Hardware
I think that would be a hardware issue. I would still backup and Odin back to EC05 and see if it still happens then. If it still happens then you might be out of luck without insurance. You can always try to take it to all the Sprint stores near you for a replacement. The individual stores will be much more likely to help you out than phone support. It also depends on the tech who helps you, some will even replace screens and keyboards on devices that are out of warranty and without insurance. I don't think you could fix that yourself. Is the phone out of manufacture warranty? The actual warranty by Samsung covers some things. It covered my Epic that couldn't update its Profile or PRL or anything. I have insurance though, so they sent out a refurb for free. YMMV.

Damnit, I'm sure it's still within the manufacturer's warranty but would this mean I'd have to contact Samsung or would Sprint honor the remainder of it??
I may hit up the service center one of these days and see what they say, hopefully when they fix it, they rig it so it won't break again.
I was able to take apart my old Touch Pro and service the keyboard ribbon myself (because the keyboard would stop working), so I have hope that I may be able to with this. The problem is that I'm not sure what could be causing the video, of all things, to go out when the keyboard is open. It never does while the keyboard is closed

Do you have insurance? My touchscreen went bad about 2 months ago and they replaced it (and keyboard) for free. I don't know if they will if it looks like it was opened and messed with though
Sent from my SPH-D700 using xda premium

JohnCorleone said:
Do you have insurance? My touchscreen went bad about 2 months ago and they replaced it (and keyboard) for free. I don't know if they will if it looks like it was opened and messed with though
Sent from my SPH-D700 using xda premium
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iviyth0s said:
...because I don't have any kind of insurance on the phone for Sprint to fix it for me.
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Click to collapse
Yeah I'd try and have them fix it first before I opened it up, I do believe I opened up the Touch Pro though and they never noticed (at least in the time frame that would affect me)
Worst case scenario if I can't call on the warranty (which I have a good feeling will be my guarantee here) then I'll likely:
Swap to my old Hero
Swap back to the Epic
Add Insurance
Wait a full pay period
Then get it serviced for $7-14

Sprint will probably honor the warranty if it's covered
Hey, sorry I didn't reply yet. I believe that Sprint honors the manufacturer warranty. The tech told me that Samsung's warranty covered my Epic not updating. I would think that they would be more likely to honor a hardware issue like this. It would definitely be a good idea to take it to a store before you try to fix it. I would end up breaking something anyway, LOL. Good luck!

Tomcat5 said:
Hey, sorry I didn't reply yet. I believe that Sprint honors the manufacturer warranty. The tech told me that Samsung's warranty covered my Epic not updating. I would think that they would be more likely to honor a hardware issue like this. It would definitely be a good idea to take it to a store before you try to fix it. I would end up breaking something anyway, LOL. Good luck!
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Click to collapse
Yeah I will, thanks. I'll have to see if I can find a receipt or some proof of purchase since I bought it from Radioshack.
Perhaps they can look up when I first activated it (and started my contract over) though.

Most sprint stores ill add insurance to ur phone if u pay for a previous month or 2 and then they'll fix it
Sent from my badass epic using xda premium

So is my phone hard bricked?

Basically, here is what happened.
Was flashing a new ROM with CWM, and I was using the new CWM touch (which I though was cool at the time). When I flash my ROMs, I usually have it on a SD card ready to go, format everything (ext, system, interal_sd, dalvik cache, battery stats, etc) but when I flipped my phone over to pop in the MicroSD card, my index finger hit the reset button. Oops...I thought no big deal at that moment, until I realized that my phone wouldn't do anything now.
So yeah, when I hit the power button the blue LED comes on, but screen stays black. Have to pull the battery to get it to go off. So I went to radio shack, bought some 100k resistors and made a jig...didn't work. When I pop it in, it just gives me the blue LED immediately, but that's it. I thought my jig was bad, so I bought one from usbjig.com, which does the same thing as the one I made. Either the one I made was bad as well as the one I bought, or my phone is beyond fixing? I am infuriated with CWM Touch, which I thought was great...but it's the reason I'm in this predicament. Any hope of fixing, or should I just activate my old Plam Pre until I can get a new phone?

Hope you bought insurance.
CWM touch destroys our phones. There are only a dozen or so threads telling people to stay away from it.

gharlane00 said:
Hope you bought insurance.
CWM touch destroys our phones. There are only a dozen or so threads telling people to stay away from it.
Click to expand...
Click to collapse
Oh fully agree that I made the mistake of installing CWM Touch without researching it. But are you saying there is no fixing my phone?

Hey OP, its not looking good my friend... I am a little confused though, why was your SD card out while flashing? Is that how you had been flashing ROMs: take card out, wipe, then insert card and flash ROM? As all of that is unecessary, when you wipe the phone it does not wipe the ext sd card as well. Second, does your computer recognize the phone at all, when you plug into the USB do you hear a "ding"? My guess is that a trip to the Sprint store is in your near future. Ultimately, not a huge mistake just $35 out of pocket if you dont have insurance.

you bricked it. warranty, insurance, or sell. i lost $200 due to a bricked device and no warranty.

jasone4gt said:
Hey OP, its not looking good my friend... I am a little confused though, why was your SD card out while flashing? Is that how you had been flashing ROMs: take card out, wipe, then insert card and flash ROM? As all of that is unecessary, when you wipe the phone it does not wipe the ext sd card as well. Second, does your computer recognize the phone at all, when you plug into the USB do you hear a "ding"? My guess is that a trip to the Sprint store is in your near future. Ultimately, not a huge mistake just $35 out of pocket if you dont have insurance.
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Click to collapse
I do have insurance, but would they even do anything with my phone at this point?

tycoonbob said:
I do have insurance, but would they even do anything with my phone at this point?
Click to expand...
Click to collapse
I bricked my phone... they replaced it... I told them I got a system update and when it restarted all I got was a black screen, the rest is history
Sent from my SPH-D710 using xda premium

mauricehall said:
I bricked my phone... they replaced it... I told them I got a system update and when it restarted all I got was a black screen, the rest is history
Sent from my SPH-D710 using xda premium
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Click to collapse
Replaced via insurance claim, with a $100 deductible? or in store, for free?

blue light froze on me and screen stayed black. The tech thought it was an LCD issue so she replaced the screen with a white galaxy's screen. Gave a nice black/white look but the phone was bricked. Sprint replaced it for free. However if I didn't have TEP they said I had to pay $35. don't worry, you won't need to pay $100
Sent from my SPH-D710 using xda premium

Phone replacement you have a few options. Just as you took time to write your long story about what happened to you hopefully you will use that time in the future to research thing before you do them. To seen if you can bring your phone back I suggest you read the How I bricked my phone thread. It has alot of info
Sent from my SPH-D710 using Tapatalk

tycoonbob said:
Replaced via insurance claim, with a $100 deductible? or in store, for free?
Click to expand...
Click to collapse
in store free for me

big_slug06 said:
in store free for me
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Click to collapse
How are some ppl getting it done for free?

same thing i did i bought my white s2 and brick the same day blue led black screen (not followed directions the way i was to ) for me this was my only option hope it helps someone i just sent it today so ill let you guys how it goes http://mobiletechvideos.mybigcommerce.com/samsung-epic-4g-touch-jtag-brick-repair/

I have been told at the sprint store that a replacement in the first year, without insurance will run $35.
Sent from my ePiC4gT

jasone4gt said:
I have been told at the sprint store that a replacement in the first year, without insurance will run $35.
Sent from my ePiC4gT
Click to expand...
Click to collapse
Yup I just said that this happened after an update. Kinda felt bad lying though lol
Sent from my SPH-D710 using xda premium

So I spoke with someone at the Sprint store, and they basically said that if it required a replacement, I would be getting a refurb and it would be Wed at the earliest before they would have one for me. Instead of going in and dealing with them, I'm just going to do an insurance claim.

per #13 use the mobile tech videos web site. i have several friends that have used them for this very issue and works like a charm.

MobileTechVideos was able to resurrect my epic 4g too! I give them two thumbs up!

i had the BLOD( blue light of death) and nothing will fix it! no jig and no JTAG

I had a problem with my USB port not recognizing mtp/Mass strorage. They replaced it for free with a refurb. No problems since. As for touch recovery, tried it once while on gb. Nearly bricked my device back then. And no ICS was available at the time. Thank goodness. Used sfhubs one click about 7 times before it finally booted . Just my opinion, and i apologize to any devs working on a touch recovery, but touch recovery is the devil to the E4GT. I won't ever use it. I do have a few versions on the pc for Library reference, but will i ever use it..even the new one, you are playing with fire. Ya won't ever find that recovery on my phone. I hope this is a lesson learned. Take it to sprint, use your insurance (that's what its for) and chalk it up to experience.

[Q] Does anyone have any experience with TEP and faulty phones?

I've had my Epic 4G Touch for well over a year and a month ago I noticed the power button was starting to feel "spongy". It still worked but it lacked that crisp feeling when you pressed it down and released it. This afternoon however, after flashing FI27, my power button no longer works whatsoever. I doubt it was the ROM and more due to the amount of times I've held this button down for recovery access, download mode, etc.
So the power button doesn't work, phone starts automatically when I remove the battery and put it back in. Otherwise the phone is in near-perfect condition and its not rooted.
Anyone know if TEP is going to cover this for free? I've looked online at some resources for TEP and everything is vague or above my level of reading between the lines.
Thanks in advance.

I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode

Sounds like the internal button is either stuck or broken, if you take it to a repair center they might be able to fix it for you. However idk what cost would be if any, I dont keep any for of "insurance" on my phone, if i break it I swap to one of the others I have til I buy a new one. I tend to keep my phones mint and don't want to pay for a refurbished one when i have a bunch laying in a drawer.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device

Iczer said:
I just had this happen to me last week actually. Just plug the charger in and it'll wake up the phone. Set it back to stock unrooted and bring it into Sprint. They'll either try to fix it or give you a new phone. I had a replacement phone that night for $0.
You might have to pull the battery a few times, but you still should be able to get into download mode
Click to expand...
Click to collapse
I'm on FI27 w/ the newest AGAT kernel but just in case I used Chainfires' Triangle Away to get rid of the yellow triangle at boot. Outside of volume down + power button I don't know another way to get into download mode and since my power button is inop I'm kind of stuck.
Do you know of another way to get back into download mode? I have the self-extracting Odin file for EL29 just waiting to erase all evidence of root.
EDIT: Nevermind. Turns out the button is just stuck. I put the battery back in while holding volume down and it gave me download mode access. That solves one problem, lol.

If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device

-EViL-KoNCEPTz- said:
If your capable, you can crack it open and clean the internal button. If its just sticky that should fix it. While you're in there you can look for actual damage which will tell you to go ahead and take it in for repair.
We are legion, for we are many.
Sent from the DarkSide of the GalaXy with a MEK device
Click to expand...
Click to collapse
I wouldn't even begin to know how to do that, though I'm sure YouTube has a couple videos detailing how-to. I'll give it a looksee and if it doesn't scare me away I'll give it a shot. If its something I can do, might as well.

Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.

Iczer said:
Does it still work now after booting back up? Mine didn't work but for some reason if i hit volume up+power i could get into download mode. But when it was actually booted, it wouldnt work at all, nor would it work inside CWM. Weird thing is when I took it into Sprint the touchscreen started having issues too. So that's probably another reason why I just got a replacement.
Click to expand...
Click to collapse
It works fine outside of the power button. I have recovery and download mode access, touchscreen is operable and nothing out of the norm seems to be going on. It's disturbing to say the least.

Wtf I got this issue after flashing Fi25 rom? Maybe its a bug? It had been working days before and spontaneously stopped working.
Sent from my SPH-D710 using xda app-developers app

This power button problem just happened to mine friday i took it to a repair store they were rude and refused to fix it told me i needed to use my insurance... so i made a call and within 15 min and only 1 transfer (shockingly) to customer care they sent me out a replacement at no cost i received this afternoon and currently trying to put a custom rom on it.. i had the same issues as you and it was hardware related a smack against a table resolved it atrandom and that phone was also stock..
I have been with sprint nearly 10 years and with several calls to customer care you can get alot done.. if one rep dont help call back and deal with another.. I have been 4 months past due with nearly an $800 bill at one point and still no restrictions i have also have a few older phones and some windows phones replaced at no charge in the past but that took a little more work then this one...Ive was even able to get them to credit my account $300 instead of using my 2 upgrades on phones... just call be polite if that dont work try again with another rep..
btw the sprint store i took it to didnt note it on my account if they tell you you must goto a store kindly refuse saying you dont have time.. if the battle seems endless ask for a supervisor twice..

Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app

tonyec7 said:
Where did you call to? Was your phone cracked or physically damaged? Shiii I want a free phone too!
Sent from my SPH-D710 using xda app-developers app
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It's things like that that make it harder for others who actually need replacements to get them.
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revamper said:
It's things like that that make it harder for others who actually need replacements to get them.
Sent from my SPH-D710 using Tapatalk 2
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Read my comment, i need a replacement as well, by lock/power button isnt working either.

I went to my local Sprint store this afternoon and apparently I don't have TEP on my phone. Last month I had an upgrade but I'm happy with my E4GT so I let my wife use it so she could get the EVO LTE. We did this through Best Buy Mobile. My wife has a friend that works there so it's where *she* does all her cellphone business. For some reason my TEP was cancelled on my E4GT upon upgrade and unbeknownst to me for the last month and a half I've had no insurance. :/
I called Sprint customer support and explained what happened and in 3-business days TEP will be reinstated on my phone, no charge, and all will be well in the world. The guy at the Sprint store also said had I had TEP this issue would be fixed via direct-exchange at no-cost to me.
I also tried fixing it myself but I got scared when the couldn't separate the screen from the case and gave up before I borked it.