Develop Bugs

Sprint repair

So my screen needs fixed because of several hot spots on the screen that are spreading. I went to best buy and they said they will ship it out for replacement with no problem. I then went to a sprint store/repair center. I showed the Guy the huge white spots in my screen and told them that they were spreading and asked if they would fix it, and showed him minor screen lifting. He told me the marks were from leds under the screen and they would not fix it lol... not sure what I should do. Seems as if you're better off just busting your phone to get it fixed.. guess ill have bestbuy repair it. Granted sprint a company I have 2 lines with and have been with for 7 years gives me a run around and lies to me. Ill try another store and if they give me the same song and dance ill go above there heads. Last time I had a problem I emailed corporate and got the problem fixed.
Sent from my PC36100 using XDA App

conflikt said:
So my screen needs fixed because of several hot spots on the screen that are spreading. I went to best buy and they said they will ship it out for replacement with no problem. I then went to a sprint store/repair center. I showed the Guy the huge white spots in my screen and told them that they were spreading and asked if they would fix it, and showed him minor screen lifting. He told me the marks were from leds under the screen and they would not fix it lol... not sure what I should do. Seems as if you're better off just busting your phone to get it fixed.. guess ill have bestbuy repair it. Granted sprint a company I have 2 lines with and have been with for 7 years gives me a run around and lies to me. Ill try another store and if they give me the same song and dance ill go above there heads. Last time I had a problem I emailed corporate and got the problem fixed.
Sent from my PC36100 using XDA App
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Are you trying to get the screen replaced? If so I am 110% sure they replace screens for free at all Sprint stores. Which started around November ... screen includes lcd as for as I know.
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Yup, screen. And that's what the Rep told me.
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conflikt said:
Yup, screen. And that's what the Rep told me.
Sent from my PC36100 using XDA App
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Click to collapse
Well if its a corporate store, they should replace it for free...
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Going to another one tomorrow , see if ill get another "its leds behind the screen" story lol.
Sent from my PC36100 using XDA App

FYI I have the same problem, screen separation at the bottom and one area that looks like dead pixels to me. I'm procrastinating unrooting to take it in, but I did call the sprint store and the rep there told me that there are 2 different screens and right now they can only replace one...so maybe that's the issue.

You don't even have to unroot. Sprint really doesn't care. I took my rooted Evo in to get screen replacement on Halloween. I had flashed back a stock theme over my rom (virus always provides a back to stock theme to flash for his roms). But that can't hide my custom black splashsxreen.
They replaced it. I went back on Christmas eve (same store, same techs), and needed my camera lens replaced, and screen replaced (they Fd it up when they replaced it last time - dead spot). After leaving, I realized all the smashes around my bezel were gone too. They replaced damn near all my hardware,.....and kept my rooted guts.
I was told, if its a hardware issue, and you at least try to make it look stock, they don't really care. They know people root. Anyhow, I was impressed. Good luck, and don't stress the root.

Make sure it's a corp store, the franchises are terrible. Use the locator on their site.
That's obviously a manufacturer's defect, they should fix it whether or not you have an insurance or repair plan.

That's what I keep hearing, but I dunno if I have the balls to take a rooted phone into the sprint store. Kinda like driving 5 mph over the speed limit right next to a cop, he probably won't pull you over...but might.

Well I had sprint insurance but best buys seems better to me because if they cannot repair it they give you a brand new phone out of the box & they cover water damage. I was considering getting insurance for a month just to get it fixed. I should have taken my phone right over to the repair desk instead of a sales Rep.
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conflikt said:
Well I had sprint insurance but best buys seems better to me because if they cannot repair it they give you a brand new phone out of the box & they cover water damage. I was considering getting insurance for a month just to get it fixed. I should have taken my phone right over to the repair desk instead of a sales Rep.
Sent from my PC36100 using XDA App
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Best Buy only replaces it after 3 attempts to repair it are unsuccessful. Each time they try to repair it you will be without your phone for 2-8 weeks. They will rent you a loaner but it won't be an Evo. My TEP comvers water damage, but only through Asurion which means you have to pay the deductible. Stay away from Best Buy insurance, only terrible experiences there.

Yeah, if they offer water damage illvgo back to TEP. I just hate refurbished phones :[
Sent from my PC36100 using XDA App

Just had to deal with sprint repair this past weekend. I had the white spots on my screen. They tried to give me a "harvested screen from a returned phone". Well, the spots were worse on that screen and the plastic was cracked, so they gave me my screen back saying they get what's sent to them and can't order brand new screens.
On top of all that, the manager was a complete **** stating that the spots are from me touching the screen and it happens to all touchscreen phones.
Oh, I was also told by the tech, that even with a new screen, the spots WILL come back and there's really nothing they can do about it but keep replacing the screen (if I can find someone nice enough to do it).

After reading this post it has driven to go ahead with this. Just gonna claim lost phone, rcv phone from asurion play dumb oh found old phone and now I have a spare for when I have to send orig. Device to HTC to repair. Won't have to deal with Sprint...I used to work for cust care....sorry If I helped any of you lol.

P.s. screen repair without TEP is only 35.00 at any repair center. Any store or rep that provided sub par svc, req a IRT on them. It is a formal complaint filed by a manager to the operations manager....you're gonna be rolling some big **** down a steep hill

Jataadroid said:
After reading this post it has driven to go ahead with this. Just gonna claim lost phone, rcv phone from asurion play dumb oh found old phone and now I have a spare for when I have to send orig. Device to HTC to repair. Won't have to deal with Sprint...I used to work for cust care....sorry If I helped any of you lol.
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This cant be true once you say they phone is lost/stolen the esn number is put on the block list and can never be activated again. Even if you tell them you found the phone they will request you turn in the phone or pay full market value for it.

Jataadroid said:
P.s. screen repair without TEP is only 35.00 at any repair center. Any store or rep that provided sub par svc, req a IRT on them. It is a formal complaint filed by a manager to the operations manager....you're gonna be rolling some big **** down a steep hill
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The manager was a complete douchebag and wouldn't listen to me and kept interrupting what I was trying to say. I left after I asked for the district manager's # and was denied.
Any way to file a complaint online?

bryank930 said:
The manager was a complete douchebag and wouldn't listen to me and kept interrupting what I was trying to say. I left after I asked for the district manager's # and was denied.
Any way to file a complaint online?
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If you are trying to get your screen replace just call a corporate store and ask to speak tech. Tell them your screen is cracked and need to be replaced. Ask do they have any in stock at the moment. It takes aound 15 min to complete. They recieve 40 new screens every week and if they dont have any ask to be put on the waiting list.
The spots are created by oil on our hands that settle on the screen and heated by phone usage, but this is a hardware defect because our screens should not absorb the oils.

craigbailey1986 said:
If you are trying to get your screen replace just call a corporate store and ask to speak tech. Tell them your screen is cracked and need to be replaced. Ask do they have any in stock at the moment. It takes aound 15 min to complete. They recieve 40 new screens every week and if they dont have any ask to be put on the waiting list.
The spots are created by oil on our hands that settle on the screen and heated by phone usage, but this is a hardware defect because our screens should not absorb the oils.
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Click to collapse
I've had a screen protector (clarivue anti-glare) on since the screen was replaced the first time. I literally got the phone back with the new screen, left the plastic on till I got home and then installed the screen protector.
Doesn't sound like it's the oils from our hands.

[Q] Past 30-days, but should I ask for a replacement?

So I notice the screen lifting up on the bottom left corner of my phone, and I can feel it moving around when I push on the corners. It's starting to concern me, and well... it shouldn't be happening; I don't appreciate paying for something that seems like it's going to fall apart.
Apparently this is a common problem... which is weird since people give Samsung so much crap.
Anyhoo... I'm past my 30 days (they ran out at the beginning of the month, new Sprint customer as of early Feb '11) what would happen if I took this back to Sprint's store? Would they just give me a new one, or make me go through HTC?
Hardware version 0003.

They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.

teh roxxorz said:
They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.
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Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?

Ryjabo said:
Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?
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Yea, they should just switch it out in the store. or worst case if they don't have one in stock, they'd order a refurb and you'd have it in a day or two, but you won't need to send it to HTC.

Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.

duplicate post, sorry

Ryjabo said:
Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.
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Click to collapse
I've always had better luck with calling into sprint over the phone then dealing with the sprint store people

I got a HTC hero that was a referb, worried that the phone was trash I kept waiting for it to go bad. It never did, in fact I sold it on eBay some time later. Refurbs are hit and miss, you will know within a few days if its a keeper. If not raise hell and get another one!
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Samsung warranty on ICS freeze issues

I was curious what experiences all have had with Samsung's tech dept. I am sending in my phone for warranty due to wifi issues and freezing screen which happens when it feels like it. Also having to reboot or pull battery after phone calls won't hang up properly. They just freeze everything.. Tech suggested they need to do some software settings to cure the issue.
This sucks because after a few replacements I actually got a screen that has none of the lines and blobs that my previous phones were having. I tried the SGS3 and had the same freeze and wifi issues so returned that one. No luck with the phone gods lately I suppose.
What kind of actual turn around do they have?

sflagg73 said:
I was curious what experiences all have had with Samsung's tech dept. I am sending in my phone for warranty due to wifi issues and freezing screen which happens when it feels like it. Also having to reboot or pull battery after phone calls won't hang up properly. They just freeze everything.. Tech suggested they need to do some software settings to cure the issue.
This sucks because after a few replacements I actually got a screen that has none of the lines and blobs that my previous phones were having. I tried the SGS3 and had the same freeze and wifi issues so returned that one. No luck with the phone gods lately I suppose.
What kind of actual turn around do they have?
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I got mine the next day and have no more issues with it...i had freezing also...the new one is from Korea...the old one was from China.
Sent from my SGH-T989 using xda premium

Cool, glad to hear they are quick. They don't give you the same phone back ? Finally found one without lines and blobs. The freeze issue is a bummer. Did your new phone have issues with lines and blobs in the screen?

If you are talking about sending the phone directly to Samsung, they generally will send the same phone back to you, repaired. You're looking at 1-2 weeks turnaround.
If talking about T-Mobile, and doing a warranty claim, which it looks like the other commenter was, they will send you a refurbished replacement within 24-48 business hours, depending on how late the order is placed. Those are hit or miss, I went through 6 warranty exchanges in just over a month, all with varied issues. 6th replacement is "good enough" for me, was tired of the hassle anyway.
(Edited for auto correct errors)
Sent from my SAMSUNG-SGH-T989 using xda premium

sflagg73 said:
Cool, glad to hear they are quick. They don't give you the same phone back ? Finally found one without lines and blobs. The freeze issue is a bummer. Did your new phone have issues with lines and blobs in the screen?
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Click to collapse
My screen is fine and yes it was warrantee exchange but i was lucky and got a new one...date code 7.12
Sent from my SGH-T989 using xda premium

Android Revolution said:
If you are talking about sending the phone directly to Samsung, they generally will send the same phone back to you, repaired. You're looking at 1-2 weeks turnaround.
If talking about T-Mobile, and doing a warranty claim, which it looks like the other commenter was, they will send you a refurbished replacement within 24-48 business hours, depending on how late the order is placed. Those are hit or miss, I went through 6 warranty exchanges in just over a month, all with varied issues. 6th replacement is "good enough" for me, was tired of the hassle anyway.
(Edited for auto correct errors)
Sent from my SAMSUNG-SGH-T989 using xda premium
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Yeah same here, refurbs are definitely hit or miss.. I got 3 in a row with multiple bad pixels, one with the FFC offset and crooked before I called back and had an over-the-phone total flake-out and they gave me a early upgrade offer for the SGSIII, which I refused because at the end of the offer they tried to drain me of cash with a 25% off retail offer and extending my contract another 2 years after the upgrade if I chose to accept it. LOL

[Q] The truth about being rooted and taking phone back to sprint for replacement.

I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium

mrush said:
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
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Click to collapse
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...

I have had great experience with Sprint Tech's some of which are very familiar with rooting and the XDA forum. So did you brick your phone? Maybe it can be saved. I soft bricked mine but was able to boot into recovery and flash a stock unrooted rom and was able to re-root.
Sent from the best phone on the planet, Apple take Note............

Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
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Click to collapse
^this
corporate policy states rooted phones are covered.
keep in mind this may not be the case at third party retailers and that any store manager can use their discretion to protect the company.....I.e. repeated hard bricks etc
Sent from my SPH-L900 using xda app-developers app

Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
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Click to collapse
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2

digiblur said:
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
Click to expand...
Click to collapse
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.

ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
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Click to collapse
The insurance is very helpful, I've done this on multiple occasions. I just dont like to deal with them giving me a hard time
Sent from my SPH-L900 using xda premium

Nowadays when you deal with a broken phone you can just go online to Asurion cause they are the Insurance provider and they will ship you a refurbished phone and when you receive it you call them on the phone switch your IED # (or what ever it's called for Sprint since we dont have removable SIM cards) and then drop your busted one in the return shipping envelope and by then its done and you have your phone and it will just be shipped back to them to be disassembled. Then they will just try and salvage any parts they can for another refurbished device for another customer.

If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...

Next1776 said:
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
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Click to collapse
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.

Tw1sted247 said:
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Click to expand...
Click to collapse
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app

When I go into sprint I just simply unroot.. I did that with my epic 4G touch when I took it in.. Im trying to think how did the Rep even get my phone lol.. I just went in to get a note 2..But rooting came up and She was going on and on with how they don't cover rooted phones.. I was laughing inside due to the phone she was holding has been rooted so many times and it would be no way to tell
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition

Direct from sprints Methods and Procedures
If the jailbreaking and modification are so extensive that the device cannot be used or triaged by the normal processes, then the device must be flagged as Red (Not Repairable) and are therefore not eligible for exchange.
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Click to collapse
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.

Darkendvoid88 said:
Direct from sprints Methods and Procedures
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Click to expand...
Click to collapse
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app

00mred00 said:
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Maybe maybe not...it seems we may have spyware on our vanillaish devices...
http://forum.xda-developers.com/showthread.php?t=2015149
Sent from my SPH-L900 using Tapatalk 2

00mred00 said:
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?

I've taken obviously rooted phones for repair and never had any issues. Matter of fact on a couple of occasions I was asked for help with rooting.
Sent from my NOTEworthy smartphone

Sprint will not provide support for phones that are rooted or running 3rd party software (roms). That is to say that if you are having issues with data, apps or such and running a rooted rom you will be required to return the phone to stock before any is performed. They Justdon't havethe resources to support every software variety out there. That's not to say that mechanical failure is no longer covered. I do still recommend returning a phone to stock before bringing it into a repair center regardless of the issue. If this seems like too much trouble then perhaps rooting and customizing is not for you.
iPhones are a whole different animal however and any jail broken iPhone is no longer covered and employees have been instructed to flag the device. This is due to Apple.
Sent from my SPH-L900 using xda premium

ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
Best who? Never... Oh wait. That's the store, the mobile dept specifically, that I have vowed to never spend another dime in. Treated like trash twice... Not again.
Sent from a little old Note 2

Tw1sted247 said:
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
Click to expand...
Click to collapse
you made reference to a broken screen and to asurion ...deductible applies
all I am saying
schale01....the information you are posting is incorrect in regards to corporate repair stores. the policy was chamged last year to cover rooted phones
Sent from my SPH-L900 using xda app-developers app

Getting a replacement from AT&T - Bluetooth issues

Hey all,
My Note 5 suffers from a terrible bluetooth connection. If the Wifi is connected the phone needs to be within a few inches of the Bluetooth device for any connectivity. If the Wifi is not connected, it can be within 10 feet, but still not much more than that. This thread on AndroidCentral shows a lot of other users with the same issue http://forums.androidcentral.com/samsung-galaxy-note-5/570201-note-5-bluetooth-issue-5.html
I've tried all the fixes including a factory reset to no avail. I want to take it to AT&T and see if they will do a warranty replacement.
The issue is that the front glass is cracked. Just a slight fracture on the bottom near the back key, not enough to pay for a repair in my mind. How will AT&T respond? Will they outright refuse to address the Bluetooth issue because of the cracked screen? I'm willing to pay for the repair, but samsung asked for $250, which is steep for what needs fixing. (I realize the entire screen needs to be replaced, hence the cost, so I'm not arguing the cost, just not worth it when the crack is barely noticable for me). Just wondering if anyone has had experience with AT&T handling an issue like this. It wouldn't surprise me if they outright rejected me since how do they know the BT issue isnt' caused by the crack (it's not, was happening since day one, just affects me now that I have a smartwatch).

i would call them and then complain, if you go into the store im pretty sure theyll deny repair because of the screen or say its not covered by warranty. be VERY persistent about getting a replacement. say some bs story lol

guaneet said:
i would call them and then complain, if you go into the store im pretty sure theyll deny repair because of the screen or say its not covered by warranty. be VERY persistent about getting a replacement. say some bs story lol
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Click to collapse
Thanks for the advice. Honestly, I'd be totally fine if they sent it to Samsung and specified "just repair bluetooth board" and left the screen as is. Ideally, it'd be great if they just sent me a refurb and I got lucky with the screen. But the Bluetooth issue is far worse for me. The screen really only will affect me when I go to sell it next year, since again, the crack is a hairline across the back button.
My worry would be that I get them to accept the return/repair over the phone, they get my phone back and see it cracked and send me a ridiculous bill. Not sure what my recourse then would be.

I have had nothing but good experiences going in to the at&t device support center. They plug the device in to check it out and can give you a replacement device in the spot. Just be very polite!

ekerbuddyeker said:
I have had nothing but good experiences going in to the at&t device support center. They plug the device in to check it out and can give you a replacement device in the spot. Just be very polite!
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I had the same exact problem. I called ATT and they sent me a new device, and I sent my phone off in a box they sent me. Problem solved....

I can second this. I had major Bluetooth issues with my day 1 note 5 but just recently did a warranty swap and am having no Bluetooth issue now.
Sent from my SAMSUNG-SM-N920A using Tapatalk

Same here. Bluetooth was more than fine up until yesterday, and then just all of a sudden bottomed out. This is the second time for me. First went from launch to about a month ago. This one worked perfectly for a month.
I just can't figure out what could possibly trigger it. It's almost like something burns out or something.
Sent from my SAMSUNG-SM-N920A using Tapatalk

Have the same bluetooth issue
Wondering what the problem is?