Develop Bugs

Wierd bubble/discoloration under screen. Help!

Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?

If this puppy's still under warranty I'd be hitting that up ASAP. That doesn't look right AT all
note: you have 1 year from the date you purchased the phone with AT&T for hardware issues.

dressanderc said:
Don't exactly know what this is or how it happened. This alteration is in a perfect square in the middle of my rectangle. Also, there are a lot of small "dots" visible. The screen shows through it perfectly, so I know there is nothing wrong with the actual screen or LCD. Maybe the digitizer? The phone functions perfectly, touchscreen and all. Does anyone know what this is or how to fix it?
Click to expand...
Click to collapse
If it isn't your screen protector, it is a "Newton Ring", a defect in the LCD. Send it in for warranty replacement.

I had the same issue with my TP2... I would be able to see the colors only under white light or under bright sunlight. I figured it might have sprung up after I dropped the fone. Luckily, mine was under warranty and I had the device replaced for no cost by TMo...you can go down that path or search for the LCD replacement for your fone

Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?

i got the exact same thing, and seeing how my phone is acting up now as soon as i fix it i guess i will be sending it up for a replacement. I thought it was just from the screen protector but i guess its more than that

dressanderc said:
Okay guys answer this for me. I didn't buy the phone new, rather I traded my Iphone 3GS for it in or around January. I know the phone didn't come out until September 2009 (I believe). Can I still claim the warranty?
Click to expand...
Click to collapse
I got my phone in December.... just called into ATT yesterday to get a warranty exchange because the microphones on my phone stopped working. as long as you have only had it for a year it should be okay. Did you get it from AT&T or did you just trade a friend for it or something?
Either way, it will only take you about 5-10 minutes on the phone to find out if you can exchange it. Might be worth just taking the time to make the phone call to find out.

Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.

Reclaim said:
Ok, so my Tilt 2 just started doing this exact same thing. I called ATT and they said this voids the warranty. They also said if I go through with an exchange and htc feels that its out of warranty then they will charge my account 400+ dollars for the phone.
Click to expand...
Click to collapse
WHAT voids the warranty?

stevedebi said:
WHAT voids the warranty?
Click to expand...
Click to collapse
You know, the issue the thread is about. But I will share the rest of my story in my next post.

Alright, So I'd like to elaborate and share my experience with the "newton's rings" issue. Before via phone call, AT&T said that it was physical damage (even though I treated the device with care) thus voiding the warranty. They told me that if it was a common problem, it would not be a big deal, and then continued to claim that it wasn't a common problem even though I found numerous forums discussing the issue. After discussing the issue further with them, they directed me to a device care center where techs can look at the phone. Once I arrived, I showed the phone to a young lady with a very dry and cold personality (but that was fine) and she took one ultra quick look a the phone and said it was covered, even said that my screen would straight up go out soon because of it. She set up an overnight delivery of a new phone (she swears it's not refurbished) and I was on my way in less than a few minutes. I was baffled that I couldn't get this done over the phone and don't really understand why the employees at the device center seemed so much more knowledgeable than the WARRANTY customer care people I spoke with on the phone.
Overall, it wasn't a super awful experience, but I did have to jump through some unnecessary hoops to get it done. I hope people can learn from my experience today! Good luck!

AT&T replaced mine, but stated the cause was "stress" related. That's bull crap though, it just started doing it on its own. They wanted to claim it on my insurance, but after arguing with a supervisor, they shipped me out another one.

[Q] Screen goes blank with hardware keyboard

Recently when I open my keyboard sometimes, the screen goes blank (black) and only the bottom 4 touch buttoms remain lit. Now if I close the keyboard and press the standby (power) button twice the screen comes back on and I can use the phone again.
I've noticed if I open the keyboard slowly, sometimes the screen won't go out. Occasionally if I open it fast, it won't either but usually will over time (or will just go out immediately).
I have a feeling this is a hardware issue but was wondering if it's something I could fix myself, because I don't have any kind of insurance on the phone for Sprint to fix it for me.
Thanks!!

Sounds Like Hardware
I think that would be a hardware issue. I would still backup and Odin back to EC05 and see if it still happens then. If it still happens then you might be out of luck without insurance. You can always try to take it to all the Sprint stores near you for a replacement. The individual stores will be much more likely to help you out than phone support. It also depends on the tech who helps you, some will even replace screens and keyboards on devices that are out of warranty and without insurance. I don't think you could fix that yourself. Is the phone out of manufacture warranty? The actual warranty by Samsung covers some things. It covered my Epic that couldn't update its Profile or PRL or anything. I have insurance though, so they sent out a refurb for free. YMMV.

Damnit, I'm sure it's still within the manufacturer's warranty but would this mean I'd have to contact Samsung or would Sprint honor the remainder of it??
I may hit up the service center one of these days and see what they say, hopefully when they fix it, they rig it so it won't break again.
I was able to take apart my old Touch Pro and service the keyboard ribbon myself (because the keyboard would stop working), so I have hope that I may be able to with this. The problem is that I'm not sure what could be causing the video, of all things, to go out when the keyboard is open. It never does while the keyboard is closed

Do you have insurance? My touchscreen went bad about 2 months ago and they replaced it (and keyboard) for free. I don't know if they will if it looks like it was opened and messed with though
Sent from my SPH-D700 using xda premium

JohnCorleone said:
Do you have insurance? My touchscreen went bad about 2 months ago and they replaced it (and keyboard) for free. I don't know if they will if it looks like it was opened and messed with though
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
iviyth0s said:
...because I don't have any kind of insurance on the phone for Sprint to fix it for me.
Click to expand...
Click to collapse
Yeah I'd try and have them fix it first before I opened it up, I do believe I opened up the Touch Pro though and they never noticed (at least in the time frame that would affect me)
Worst case scenario if I can't call on the warranty (which I have a good feeling will be my guarantee here) then I'll likely:
Swap to my old Hero
Swap back to the Epic
Add Insurance
Wait a full pay period
Then get it serviced for $7-14

Sprint will probably honor the warranty if it's covered
Hey, sorry I didn't reply yet. I believe that Sprint honors the manufacturer warranty. The tech told me that Samsung's warranty covered my Epic not updating. I would think that they would be more likely to honor a hardware issue like this. It would definitely be a good idea to take it to a store before you try to fix it. I would end up breaking something anyway, LOL. Good luck!

Tomcat5 said:
Hey, sorry I didn't reply yet. I believe that Sprint honors the manufacturer warranty. The tech told me that Samsung's warranty covered my Epic not updating. I would think that they would be more likely to honor a hardware issue like this. It would definitely be a good idea to take it to a store before you try to fix it. I would end up breaking something anyway, LOL. Good luck!
Click to expand...
Click to collapse
Yeah I will, thanks. I'll have to see if I can find a receipt or some proof of purchase since I bought it from Radioshack.
Perhaps they can look up when I first activated it (and started my contract over) though.

Most sprint stores ill add insurance to ur phone if u pay for a previous month or 2 and then they'll fix it
Sent from my badass epic using xda premium

Samsung warranty on ICS freeze issues

I was curious what experiences all have had with Samsung's tech dept. I am sending in my phone for warranty due to wifi issues and freezing screen which happens when it feels like it. Also having to reboot or pull battery after phone calls won't hang up properly. They just freeze everything.. Tech suggested they need to do some software settings to cure the issue.
This sucks because after a few replacements I actually got a screen that has none of the lines and blobs that my previous phones were having. I tried the SGS3 and had the same freeze and wifi issues so returned that one. No luck with the phone gods lately I suppose.
What kind of actual turn around do they have?

sflagg73 said:
I was curious what experiences all have had with Samsung's tech dept. I am sending in my phone for warranty due to wifi issues and freezing screen which happens when it feels like it. Also having to reboot or pull battery after phone calls won't hang up properly. They just freeze everything.. Tech suggested they need to do some software settings to cure the issue.
This sucks because after a few replacements I actually got a screen that has none of the lines and blobs that my previous phones were having. I tried the SGS3 and had the same freeze and wifi issues so returned that one. No luck with the phone gods lately I suppose.
What kind of actual turn around do they have?
Click to expand...
Click to collapse
I got mine the next day and have no more issues with it...i had freezing also...the new one is from Korea...the old one was from China.
Sent from my SGH-T989 using xda premium

Cool, glad to hear they are quick. They don't give you the same phone back ? Finally found one without lines and blobs. The freeze issue is a bummer. Did your new phone have issues with lines and blobs in the screen?

If you are talking about sending the phone directly to Samsung, they generally will send the same phone back to you, repaired. You're looking at 1-2 weeks turnaround.
If talking about T-Mobile, and doing a warranty claim, which it looks like the other commenter was, they will send you a refurbished replacement within 24-48 business hours, depending on how late the order is placed. Those are hit or miss, I went through 6 warranty exchanges in just over a month, all with varied issues. 6th replacement is "good enough" for me, was tired of the hassle anyway.
(Edited for auto correct errors)
Sent from my SAMSUNG-SGH-T989 using xda premium

sflagg73 said:
Cool, glad to hear they are quick. They don't give you the same phone back ? Finally found one without lines and blobs. The freeze issue is a bummer. Did your new phone have issues with lines and blobs in the screen?
Click to expand...
Click to collapse
My screen is fine and yes it was warrantee exchange but i was lucky and got a new one...date code 7.12
Sent from my SGH-T989 using xda premium

Android Revolution said:
If you are talking about sending the phone directly to Samsung, they generally will send the same phone back to you, repaired. You're looking at 1-2 weeks turnaround.
If talking about T-Mobile, and doing a warranty claim, which it looks like the other commenter was, they will send you a refurbished replacement within 24-48 business hours, depending on how late the order is placed. Those are hit or miss, I went through 6 warranty exchanges in just over a month, all with varied issues. 6th replacement is "good enough" for me, was tired of the hassle anyway.
(Edited for auto correct errors)
Sent from my SAMSUNG-SGH-T989 using xda premium
Click to expand...
Click to collapse
Yeah same here, refurbs are definitely hit or miss.. I got 3 in a row with multiple bad pixels, one with the FFC offset and crooked before I called back and had an over-the-phone total flake-out and they gave me a early upgrade offer for the SGSIII, which I refused because at the end of the offer they tried to drain me of cash with a 25% off retail offer and extending my contract another 2 years after the upgrade if I chose to accept it. LOL

[Q] Touch Screen gone haywire

After flashing the stock google (yukju) roms on my galaxy nexus, everything went fine for a couple of months and now I am getting weird haywire issues with my touch screen. Without me touching anything, the phone will act like a part of my screen is being touched, it will not respond when I am indeed touching it at times, the screen will flicker back and forth and generally act strangely. Then for the other 70% of the time it is fine. I have re-flashed all stock roms, did a factory reset, and the problem persists.
Is anyone else having these problems?
any idea what to do next.
After contacting my provider, they said they cant help me because I had unlocked the phone. I have since relocked the phone so I might try calling back and seeing if it will fool them, but I doubt it. Now that I have re-locked the phone should I try to deal with Samsung?
Any help appreciated!

It sounds like a hardware issue. Most likely the touchscreen itself is bad. If you still have warranty or insurance coverage then bring it back to the store and tell them it is defective. By the way, NEVER mention that you have ever unlocked or rooted your phone.
Sent from my Xoom using Tapatalk 2

Thanks for the reply. Im worried that, like you say, it is a hardware issue because I bought it used, and therefore will probably have problems with warranty/insurance. My carrier has already said that they wont help me with it so I would have to go right to Samsung. Any tips on dealing with Samsung? I have already returned to stock and re-lock the phone and I never rooted it, I certainly wont say I did anything to it in any way. Anything else I should be aware of? Will they even help me out since I wasn't the one who bought the phone in the first place?

GentlemanBasdard said:
Thanks for the reply. Im worried that, like you say, it is a hardware issue because I bought it used, and therefore will probably have problems with warranty/insurance. My carrier has already said that they wont help me with it so I would have to go right to Samsung. Any tips on dealing with Samsung? I have already returned to stock and re-lock the phone and I never rooted it, I certainly wont say I did anything to it in any way. Anything else I should be aware of? Will they even help me out since I wasn't the one who bought the phone in the first place?
Click to expand...
Click to collapse
Although most manufacturers offer a 1 year warranty on hardware, I doubt they will honor it since you were not the original owner. Your next option is repairing it yourself. It took a look at prices on eBay and it looks like the digitizer (touchscreen) for a galaxy nexus goes for about $30 and the combination of digitizer and LCD screen go for about $150. I don't know how difficult it would be to separate the digitizer from the LCD on your phone, but $150 for the set is still better than buying a new phone.
Sent from my Xoom using Tapatalk 2

As has been said, it is probably a hardware issue - I had an HTC Desire S before my GNex and had the same issue with it, started all of a sudden. (The screen would go haywire as you said, almost as if a ghost was pushing buttons quickly - that's the best way I can describe it). Mine did not have warranty coverage because I had rooted and unlocked it but the HTC rep was helpful and said it happens sometimes because of moisture or humidity or some such thing and to replace the lcd/digitizer. Cost me a little ($110) but phone was as good as new after that, used it for six months before selling it and buying the GNex.

First Problem With My Pixel C - A Whopper!

I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk

Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Out of interest, when was your Pixel C made? What's the first 2 characters of your serial number?

I had the exact same issue. Half the screen was "snow". At first I could solve by rebooting but it gradually got worse. It's hardware. Sometimes it would respond to pressure on the screen and it happened even when booting. I finally had to RMA it.
UBreakItWeFixIt is a new development. When I broke my screen they told me I had to take it somewhere for service but they couldn't tell me where. That seemed really odd, apparently even to them. They RMAd that one for the cracked screen.
I really appreciated that last RMA. But I've been through about five of these and never returned one for any trivial reason.
But I still love my Pixel C.

Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I try getting your RMA request pushed up the ladder to higher up employee and not a standard support bod. Your so close to the end of warranty that good service would be to replace your device. There will be discretionary power to do this.

@Joediver53,
Just so you know you're not the only one to get less than stellar support from Google customer service, here's my tale of woe > https://forum.xda-developers.com/pixel-c/help/screen-issue-t3501862

It's still at the shop....I'll let you know

While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.

Joediver53 said:
While waiting for the shop to let me know what the story is I checked and found that I purchased it with my AMEX which will give me an extra year of warranty. I'm waiting until I get the estimate but then I'll try elevating the problem to a supervisor because even though AMEX will reimburse me I'd rather not pay the extra $100 for the 64gb version. Mine is the 32gb and I've never had a problem with space.
I'll be sure to post the results and the first 2 digits of the sn.
Click to expand...
Click to collapse
YouBreakIFix called and said they can't even find parts for the Pixel C.
Called Google again and escalated the issue. I should hear back in 24-48 hours
Serial number ends in 59.

Solved!
Just to update anyone who's interested. I just received a follow up email from Google with a link to order a replacement Pixel C. They just put a hold on your credit card for the full amount until the old unit is returned to them. I'm still nervous about using any magnetic wake/sleep cases or the Google magnetic keyboard as it seems the majority of similar problems I've found on the forums revolve around possible poor magnetic shielding on the Pixel. I've asked if they have addressed this issue on the new/refurbished units they are sending out now. Waiting for a reply.
Anyone with a newer Pixel C (within the past 4-5 months) have any problems with magnetic cases/keyboards?

My pixel C has been working great for the past year or so but just noticed my cameras front and back are not working. They are just a black screen.
I did a hard restart. Any other suggestions?

I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys

souldrainer2021 said:
I've never had any problems with mine.... Really surprised and disappointed in whats happening to you guys
Click to expand...
Click to collapse
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk

Holy cow! Me too!
Joediver53 said:
I've been cruising along through all the betas taking good care of my precious Pixel an 2 weeks after the warranty expired I'm in major trouble. Started with the screen splitting without me making it happen. I never use the feature. Then the only thing on half the screen is snow. (No, I don't use the magnetic keyboard) can't get rid of the split without reboot. Now can't get rid of it at all. Tried factory reset 3 times - no help.
Then the screen stops waking without doing a reboot.
Now it's time to call Google. After being told to try a factory reset again. They apologized and said there's nothing they can do for me. "You should have called before the warranty expired"
SERIOUSLY! Telling I should have called BEFORE I had a problem! Great support Google. Next they tell me the only thing I can do is go to UBreakItWeFixIt and they can take care of it "at a reasonable price". I brought it in and they looked at it like it came from another dimension. After watching the service guy search the Internet for ten minutes looking for parts I'm told I need to leave it a few days for them to research. Now I wait. Spend over $500 on a tablet and 2 weeks after the warranty is up I have a feeling I'm totally screwed.
Anybody been able to get REAL help after the warranty?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I have been in complete & utter frustration with the EXACT problem over the last 3 days. It began after I installed the security update. I think this might be a Google issue if others experience the same issue. I KNOW it's not broken or cracked or damaged in any physical way. My C was a Christmas gift so no clue if the warranty is still valid, but my gut tells me, either A: the pixel C is an overly delicate product or B: the software patch has a glitch. Keep updating this thread with your resolutions and I'll do the same.

Joediver53 said:
That's what I thought until a few weeks ago. Luckily even after the warranty expired I was able to get a replacement
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Yep, I just had to replace mine a few weeks ago too. It was in warranty, but I had bought it used. Fortunately, I was able to get Google to transfer the ownership to my account. I received a new replacement, hopefully it does not also have the same hardware glitch.