Hello,
I have a question I can't seem to find the answer to anywhere. We are upgrading from Exchange 2003 to Exchange 2010 at my work, while testing Exchange 2010 I found out that activesync (push) email works great on iPhones and iPads, but not on my Droid Incredible . I can create the account just fine and manually refresh to see my mail, but if I have my exchange activesync email set to "as items arrive" and send myself a test email, I don't get it until I open up the email app and it refreshes.
I'm using the default htc email app, I have tried deleting and recreating my account several times. If I have the setting set to any thing else, like sync every 5 minutes it works just fine, but for some reason if it's set to as items arrive I won't get the email until I manually look at the email app. I can't deploy exchange 2010 with this going on as we have many other android users in the company.
Please help!
The Android native email application needs improvement no doubt. I use TouchDown as we have Exchange 2007 and are enforcing security policies. Those don't work too well with the native application.
Push works great, but it's a one time fee of $20, but in my opinion worth it.
Sent from my ADR6300 using XDA Premium App
Thanks RMarkwald! I downloaded and tried out TouchDown and it works great for Exchange 2010. At least I have a solution if users start complaining about push no longer working after we upgrade.
Hopefully htc will get an update out for this at some point because a simple thing like activesync should work on the stock email app.
Hey no problem! I think that the issue is more of an Android issue, not really HTC, cause it happens across the board. I've had nothing but issues before I purchased TD, and that was before we enabled PIN/security features. $20 is a lot, but my company purchased it for me, and I can use it on my Xoom without having to pay another $20, so IMO it's worth it.
Their support is great too, from the times I've contacted them with questions. I really like you can sync Tasks and manage your Out of Office too.
Related
Hello, I'm hoping someone can help.
I recently bought a HTC Desire and I'm loving it except for a big problem with my IMAP email account.
Everything worked perfectly for the first day. However the next morning I noticed I hadn't received any emails. I ended up deleting the account and starting again. No joy.. I ended up hard resetting the device and setting all back up. This time the only mail I received was what it hadn't received prior to resetting.
Now after numerous resets and support phone calls the device receives absolutely nothing yet it will send no problem. I have another account which works fine. Also the email account works fine on all other devices.
I understand the obvious question is whether I've configured the device correctly. Trust me I have.
Please can anyone suggest anything? It's almost like the Desire has cached something about my email account despite the data wipes..?
Many thanks in advance!
David
Just the same issue - "no mails"...
IMAP works perfectly here. I have one Exchange ActiveSync account and one IMAP account.
My IMAP gmail account is working perfectly here too. But I did had problem getting email notification to appear on the status bar which I manage to resolved.
I tried the imap but went back to just the gmail app as the gmail app had the emails come through much faster. I didn't find the imap and gmail worked well at all.
Tried an alternative mail client like K-9?
I'm using K-9 but I don't like it. I haven't yet found anything else that does push with IMAP though. K-9 doesn't work in the same way as other email apps for POP, which I use for another account. In fact it's unusable for me for POP on Gmail as it deletes msgs as soon as they arrive (they are not being deleted from server).
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Same problem over here with IMAP failing to retrieve new emails after a certain point. I think the built in client is having difficulty with some messages - if I use another mail client to delete the next email (after the Desire stopped receiving new mail), receiving springs back into life.
I'm going to take a closer look at this. My best guess is that the HTC email client has an obscure bug relating to a mis-implementation of the IMAP protocol. For all sorts of reasons, I'd like to get the HTC client working! Perhaps there's a workaround we can implement until a bug fix is released.
In short, definitely a bug.
I agree, there is definitely a bug in there - more than one. I think I'm going to be forced to go back to good old pop3 for emails on the Desire. Even then though, the HTC mail app doesn't do push. Maybe k9 will work better with pop3 than it does with IMAP. Although neither k9 or the gmail app copy and paste do they? So I don't know what is going to be best.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Basically there are two main flaws which MUST be fixed by HTC!
1) 9 times out of 10 when you try to create a new imap account, the setup doesn't proceed over the incoming server page so you can't configure it at all
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
HTC must fix these issues as soon as possible, as they make the Desire unusable as a reliable business tool. Seriously
massimax said:
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.
ritdaw said:
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.
Click to expand...
Click to collapse
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...
massimax said:
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...
Click to expand...
Click to collapse
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
I haven't had any problem with corporate exchange certificate when was using my old windows mobile phones nor with my former Androids (Hero and Magic) but with this Desire it's a nightmare. When using K-9 client everything works fine so I think it's HTC client's fault...
Will be interesting to see whether anyone else has the same issue. I can't fault it, works just as well as it did on my Hero!
Untrusted certificate problem...
I've got this problem too, but, I don't know why, after few attempts, the problem is switched off by itself.
I don't know if it is possible to load the certificate into the phone via browser, but you can try this way.
Sending email via outbox without data connection is not possible...
This is another odd issue:
If there is not a data connection, the email client is NOT able to send email. Normally the email clients move email into the outbox folder for a future sending when a data connection will be available.
It's simple to test. You can try this issue, disabling every data connection on your phone.
This is very boring issue, mostly for those people that strongly use email for business.
Any feedback about?
ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
Exactly the same with me too. Which version of Exchange are you using? If it is 2007 just remove the handset from exchange managed devices then recreate the account on the handset. Might help?
Just to confirm, currently using Exchange 2003.
Weird, the client is working perfectly for me, with Exchange 2007. I wonder what it is about your environment that triggers the problem?
I've setup IMAP acounts many many times with no issues at all on my Magic because of constant re-flashing ROMs ;-) (most of the time with the HTC mail client). Also the 2 IMAP acounts on my desire were setup in minutes with no problem. Maybe your device is faulty?
i had as well no problems setting up my corporate exchange account. it was exactly like on my hero. it showed me a warning about the certificate once, i think i pressed ignore and that's it. no more problems.
Exchange 2003
Cheers
Chaos42
Oh yeah I forgot about the IMAP bit. I use IMAP for my personal email account and again, it worked first time and has worked perfectly since. Same on my G1, though the default client lacked some functionality on there.
Do you have good connectivity when you run through the IMAP set up process? When you enter your details it tries to connect and verify that they are correct, so I wonder whether this is the delay/hang you're seeing?
massimax said:
Basically there are two main flaws which MUST be fixed by HTC!
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
Indeed have this issue with exchange 2003.. Just to bad.. It's so close to being perfect, but now I have do dig out my iphone again..
I've been in touch with HTC customer service. They don't see this as a bug, but agreed to open a feature request to allow 'download and trust certificate' aka TouchDown does..
not had any exchange issues on my desire with exchange 2007 or 2010 as of yet. really pleased with the email client actually, works a lot better than my n97 one did!
Just saw a disturbing post and I wanted to get some confirmation from those who own the phone.
I saw in a comment on a review of this phone that it doesn't support Ms exchange for email or calendar. I absolutely news push email and calendar for my business. Can anyone confirm if this is true or not?
Sent from my HTC Glacier using XDA App
I am using MS exchange on my SGSII with no issues. Not sure where you read that, but it is totally false. Push email, calendar and contacts all work with exchange.
Thanks. Awesome news
Sent from my HTC Glacier using XDA App
Same as above. No issues with Exchange 2k10. Even get SMS sync.
Sent from my SGH-T989
I got MS Exchange issue; talked with Tmo tec for more than 2 hrs, still had no solution. in the end, rtn phone back to store.
88888 said:
I got MS Exchange issue; talked with Tmo tec for more than 2 hrs, still had no solution. in the end, rtn phone back to store.
Click to expand...
Click to collapse
No issues on my side. This phone activates exchange the same way my last 4 android phones have. No issues at all as far as the phone side goes. Also if you have root you can replace the TW email.apk with the stock Gingerbread one. I did this just because I like the aosp email better.
Sent from my SGH-T989 using xda premium
The builtin mail app works fine with my exchange server. I use Touchdown because I like the interface better though...
One thing that you might not be aware of if you're using Exchange 2010 for your mail server is that there is a limit to the number of devices you can connect to an account. You can manage connected devices in OWA so login there and delete any old devices...
One other thing that my exchange server does when I connect the phone to it is to push security settings to my phone. A popup appears on the phone that I have to accept in order to sync mail. If I don't, I don't get anything...
Finally, you could try touchdown and if it works but the built in mail app doesn't then I'd recommend the purchase. It's still better than the improved built in version IMHO
Robin. Another quick question. Can you send and accept calendar invites for exchange from the native calendar apply? That's another big one for me. I am aware of touchdown and even own the license but I am a minimalist and if I don't have to install an app that's services are already present I wont. Thank you in advance.
Hi all -
Just got the E4GT , moved from an EVO 3D.
I'm concerned because in my exchange options I don't have the ability or option to have it sync all my folders AND subfolders as well as provide a notification? like I did on the EVO 3D.
Is there another version I can flash so I don't have to sync each folder to get new mail?
Really hope there is a way as I'd be forced to take this back because I need to get my email in real time.
No one uses exchange on this device? Or everyone is too saddened by the fact that you can't sync subfolders to reply?
To my knowledge with the base e-mail application you can't sync sub folders automatically (only the inbox). I have been able to do it though with "Enhanced E-Mail", you should be able to with "Touchdown" (got Enhanced E-mail for free on one of the amazon daily free apps, so I haven't tried Touchdown), and I have also read K-9 Mail can do it (it's a free app), but I have not been able to successful connect it to Exchange yet, only IMAP and POP3. They can all be found on the app market.
If you decide to buy Enhanced E-mail here is how you can setup folders to auto sync
1. open app
2. click the menu button
3. click Folders
4. click and hold on the folder you want to auto sync
5. click Toggle sync
6. wait as the folder is synced, the app will run slow so you can only do 1 folder at a time. To my knowledge there is no way to toggle sync on all the folders, so you have to go through each one.
VoX_XDA said:
No one uses exchange on this device? Or everyone is too saddened by the fact that you can't sync subfolders to reply?
Click to expand...
Click to collapse
The reason you could do this on the EVO 3D, and that you cannot do this on the E4GT is that the EVO 3D actually setup an exchange account, very similar to how touchdown interfaces with your exchange server, and the default mail app for the E4GT only uses ActiveSync.
ActiveSync only refreshes your inbox, and you will need to manually check each subfolder for new messages. To resolve your issue, you will need to use a mail client other than the stock app.
Thanks everyone for the replies. Anyway of porting the apk from the EVO 3D to the E4GT?
just buy Touchdown, and your problem is solved..
Touchdown has a 30 day trial - give it a shot and see if you like it (because it's bloody expensive for an app... although inexpensive for what it's actually giving you). It's been on sale infrequently before so I'm planning on using the trial until it goes on sale - I reflash my phone enough anyway, plus it doesn't really work 100% for my exchange server for some wonky reason.
I have to use http exchange on my desktop outlook and the mobile outlooks never have the option for that and touchdown is the only one that at least synchs mail for me.
I also have Enhanced EMail from the FAOTD but since it only wants to do activesync that doesn't work for me. So I can't really say if it's better/worse.
If the EVO was actually creating an account (like in the settings -> accounts) for the e-mail I'd think that'd be more than an APK unfortunately so you'll be better off looking for a 3rd party solution.
sign up for the Amazon App Store; they have had touchdown on sale twice in the last few months...
I ended up getting Enhanced Email and it solves all the issues with syncing/notifications for subfolders.
Doesn't make sense for Android NOT to do this by default. Hope ICS fixes this terrible oversight.
I have been a bberry user my whole life. With the writing seemingly on the wall for bberry, Note 2 seemed like the ideal device for me -- I quite like its size, I feel that helps mitigate the loss of the physical keyboard. But I primarily use Yahoo! email and I was in for a shock when I made the switch.
It appears that there is (i) no way to push Yahoo email to the basic mail app in Android and (ii) the new Android operating system sets the shortest sync time at an agonizing 15 minutes (compared to what I believe is 5 in prior versions). After many ring around the rosy calls, with some tech people saying "well the emails should still arrive on their own relatively quickly" it seems like it has now been confirmed that it only will sync every 15 minutes (sometimes not even that if device is idling), unless I force the sync. I want a smartphone that tells ME when I have mail, not the other way around.
I've downloaded the Yahoo mail app for Android, but it is kind of crap a BIG step down from being used to using email on a bberry.
Frankly, I am very, very strongly considering chucking this and going back to my Torch. While the Note probably does everything else a lot better than a year old bberry device, and their next model will probably still be way behind the Galaxies and iPhones, email is the most important thing in a phone to me and bberry seems to blow these devices out of the water.
Or I could switch my primary email -- but I've been happily using Yahoo! for nearly 15 years.
Anyone have thoughts/advice? Am I somehow wrong in the above? Are there better options? I was so looking forward to this new device, and now I'm mostly bitterly disappointed -- feeling I have to sacrifice the most important primary function for all the internet/camera/social media bells and whistles.
Thoughs/comments/advice appreciated. I've only ever had a bberry until yesterday (though I do have an iPad and Yahoo email works just fine there).
I had the quite similar problem before, i mean I didn't get my emails quickly on my Note 2, i wondered why. But then I realized that I have the same yahoo email account set up on my iPhone and on that iPhone my emails still arrived so very quickly. Then I deleted my yahoo mail account on the iPhone and changed it to other yahoo email account so that my primary yahoo email account is only set up on my Note 2, since then my emails arrived quickly on my Note 2 and no more problem.
Just wondering maybe you have not deleted yr yahoo account on yr bberry ?
I have been using the yahoo mail app for over two years. Its development has been slow but right now it's working fine for me.
Sent from my GT-N7100 using xda app-developers app
If you want push then you need to set up the Yahoo account manually via the option Microsoft Exchange ActiveSync for the stock email app.
And yes, the Yahoo mail app for Android is crap indeed.
Sent from my GT-N7100
For many years in the early/mid 2000's Yahoo Mail was the only service that offered push to Blackberry. It was the defacto push offering in the marketplace.
I set mine up manually through the Active Sync settings and now its push. I struggled on and off for years with that Yahoo Mail app on my Hero/EVO/NexusS/GalaxyNexus and I gave up. Some updates would trash the app and it would be a quarter till they released a fix. I'd avoid it if I were you.
Sent from my GT-N7100 using Tapatalk 2