[Q] Mobile internet being all weird, not working. Very slow. - Desire HD Q&A, Help & Troubleshooting

Ok so first and foremost, for the last two days (Sunday and Monday) my mobile network not been working at all. I turn it on and it acknowledges that but nothing happens, no notification in the notification bar at the top, nothing.
So i tried to fix it myself, did some googling, tried the t-mobile forum as that is my network and found an interesting post, posted 6 days ago. This person had a very similar problem to me and the solution they gave was to change an APN setting. In particular the Authentication type to "PAP or CHAP". That did nothing. Someone else told me to change the APN type from default to "*". Now that did work.
I had my mobile internet back, so i thought fine problem solved but bloody hell is it slow. It was never this slow, in fact before the problem i was quite impressed whenever i used my mobile network. Even when using HSDPA it is still very slow. Loading a website takes minutes rather then seconds.
To solve this i went to the t-mobile website and got new APN settings. Those new settings didn't even use HSDPA. I was stuck of GPRS! So i went back to the other settings and well i'm back to the problem of having a ridiculously slow mobile internet.
Anyone had the same problem? Or have a fix? Sorry for making this very long but i like to explain everything.
Would really appreciate any help on this matter. I plan on calling T-mobile tomorrow but if their APN settings didn't work i have no idea what to expect.

Nobody expects it but if this has just happened out of the blue then its more likely on T-Mobiles end. Maybe they're having some problems. Call them tomorrow just to confirm.

Cheers, will call them of course. I asked around and nobody else has had problems, i would have thought their own forums would be going mental if it was a big problem but maybe its confined to a small local server or mobile tower around here. We shall see.
God knows when the problem actually started, i was in Central London looking for a Starbucks and thought my phone could tell me, noticed it didn't work. I do know that it wasn't the gingerbread update because it was working after that.

Related

3G stuck in upload...HELP

So last night I was listening to Slackers and all of a sudden it stopped working, I checked the 3G signal and it was stuck in upload, with no bandwidth on the download side. I tried rebooting but when I do that 3G is still stuck in upload arrow with no download activity, worse of all, it will go into reboot all by itself since gmail is trying to sync..I don't know what to do, could it be that Slackers killed my radio? I already forced stopped and clear all data, I also have Virtuous 3.1, did a Nandroid restore, pull the battery...etc and still stuck in 3G upload only...any suggestions? I am hoping I don't have to RMA the phone back since I have to restore back to stock, with S-ON..
Yep, same problem here. Started up about an hour ago, I was using remote desktop, it started getting slow and dropping the connection... Then it completely crapped out. No download activity, the upload arrow is stuck or flickering. Download arrow does nothing. Can't load webpages or use anything that requires data. Apps are trying to refresh constantly, but not receiving data. I use about 20-30 gigs of data a month sometimes... Maybe I wore out the antenna... I hope it starts working soon and turns out to be a network issue on Verizon's end... But I have a bad feeling about this one. I think it's dead.
turdinator said:
Yep, same problem here. Started up about an hour ago, I was using remote desktop, it started getting slow and dropping the connection... Then it completely crapped out. No download activity, the upload arrow is stuck or flickering. Download arrow does nothing. Can't load webpages or use anything that requires data. Apps are trying to refresh constantly, but not receiving data. I use about 20-30 gigs of data a month sometimes... Maybe I wore out the antenna... I hope it starts working soon and turns out to be a network issue on Verizon's end... But I have a bad feeling about this one. I think it's dead.
Click to expand...
Click to collapse
Hmm...where are you located? I am in SoCal..I am starting to wonder if this could be a network issue...I really hope this isn't a hardware problem
FWIW, this might be causing the issue..let's wait and see, anyone else experienced something similar?
http://www.howardforums.com/showthread.php/1689989-DATA-outage-in-part-s-of-Birmingham/page2
It is DNS test by going to 74.125.224.18 on your web browser on your phone
FAAACK, I just reinstalled my rom and everything trying to figure out what was going on, then I was shopping for replacement antennas and looking up warranty information... I'm in Gig Harbor, WA quite a ways north of everyone else, but maybe it's out all over the west coast. It went out exactly when those howardsforum people said it did...
I'm glad to hear it's a networks glitch.
Now, for a new rom... I think I'm going to try CyanogenMod.
...aaand we're back! The 3g is working fine for me now.
Scblacksunshine said:
FWIW, this might be causing the issue..let's wait and see, anyone else experienced something similar?
http://www.howardforums.com/showthread.php/1689989-DATA-outage-in-part-s-of-Birmingham/page2
Click to expand...
Click to collapse
Heh, here's another one to add to the pile of "OH NOS SERVICE DOWN"

TMobile US Random Reboots

So I'm having an issue that is starting to drive me nuts. I have 2 Defys. One is my work phone, one is personal. My work one has been fine for 2.5 months. This prompted me to get one for personal use. However within the last week I have started having issues with both of them randomly rebooting. Always within 10-15 seconds of each other. Work one is original rom, factory reset, unrooted. Personal one is rooted, .360 update, and a bunch of apps. On my to work and back home I can always get them to do this. I get a beep, no service notification, and then approx 2 minutes later they reboot. during this time they are extremely unresponsive. Already called TMobile thinking it was a tower issue, but all checks out well on their end. It's driving me nuts. Has anybody had this issue, or know how to solve it. I don't think its the phones. On wifi they run fine all day long.
Have you tried the newer uicc SIM? Was told by the pda team I should switch over. I told them I was experiencing a reception issue. Since both your phones have gone nuts at about the same time it's either service or aliens. You might try one sim swap and see if it helps.
Both of them are brand new sims right from the box. From what I've gathered they already are the newer sims.
Let me share my experience about random reboots. I had also put it up in here but didnt get much response.
I narrowed down after a lot of experimenting that the reboot happens because of one issue - "The phone tries to reconnect to data network while there is very low signal and suddenly goes into a boot"
It somehow boggled me for months on how this could happen only to me when none of the users in this forum had anything like that. I changed the phone too. But the reboot continues. I got an app called Shutupbattery which can automatically switch off data network when network strength is below a certain limit (i set it at -102dbm). This seems to have slightly impacted the rebooting process. I see some improvement but also not satisfied with this app. It still does not completely shut off the data network on the cut off value and hence the phone does manage to reboot again.
I am trying a few combinations of values and seeing if I can arrive at a conclusion. Let me know if this was useful. For me this is something like a deal breaker and I am feeling of giving up the phone or changing the service provider.
I can tell you for a fact that it has to do with signal strength and data. However 4 days after I discussed this with TMobile Tier 2 support, they dispatched techs to the tower and since then...no more issues. The few other towers I have had issues with I've done the same thing and all of a sudden the problem disappears. I've been very happy with the support. Better than ATT ever did. I suspect it has to do with their implementation of 4G. I've noticed when it does this I get a momentary connection to HSPA before the phone drops back to UMTS then GPRS. You can get to this menu bu going to *#*#4636#*#* . Otherwise call Tmobile.

[Q] Evo 4G on Boost Mobile Stale Data Connection (Error 104)

My data works. I'm getting 3G speeds (approx 2 mbps). There are NO other errors on this phone except the random Error 104 and only sometimes Error 67. I've updated my PRL to the 11115 version. I can leave my phone on and not touch it, the data connection randomly kicks out, goes stale, the sending arrow is active, but nothing responds. I have to cycle my data connection off then back on, and that usually fixes it.
It does this A LOT. So much so, I put a Mobile Data on/off widget on my home screen. The internet works just great when it works, how can I get the connection from basically stalling out ALL the time?
If you've had this issue, or are having this issue, please respond.
The donor phone was a w385 (which is a 1x phone I know, but again, I'm getting 3G speeds, guaranteed - when it works right, I can stream HD Youtube videos with no problem at all). How can I get this connection to go up and STAY working??
I'm pulling my hair out over this one...
Mine is doing the exact same thing. Started this morning, has been perfect for the month or so I have had it on boost. Its been driving me crazy all day.
Mine's been doing it since I got it. I was primarily in a wifi area, now I'm strictly on 3G and I can't stand it. I'm so desperate for a fix, especially if it's something I'm doing wrong...
Out of curiosity... have you changed anything, like a kernel or ROM? If it's a kernel, what did you change it to? Trying to see if we have any similarities in our setup and work backwards from there...
I haven't changed anything at all. Im running stock rom with nothing but factory updates, have done nothing to this phone except root it before it was flashed. Just went to sleep with it working fine and woke up next morning to this. I haven't been getting the error code today as much but still having to turn data off then back on a lot. im about ready to throw this phone out the window and go sign a contact lol
I'm having the same problem. I just flashed my phone over to boost mobile a few days ago and I had a hard time getting 3g data to work. I was getting 1x data only. So I got the different passwords that I needed and 3g started working. But for some reason, after about 5 min or so, the data would just become stale and nothing would work (web pages, twitter, etc) even tho the data icon and arrows were still present. Its been happening ever since I flashed. I'm not sure what's causing it but if anyone has any ideas I would greatly appreciate a response.
Sent from my PC36100 using xda premium
It's your location. I moved from Haslet, TX down to Austin, TX, and I haven't had a single problem in Austin. Just to confirm, I went back up to Haslet, BOOM instantly started happening.
It's an error with the towers in particular locations. I confirmed it by calling up Sprint, and asking them to check in Haslet's zipcode for any issues, and they did confirm there are issues in that area.
I was sooooo ready to dropkick this phone. Sorry for the unfortunate news, but with Sprint's little network upgrade, it's causing these issues.
cwbeasley said:
It's your location. I moved from Haslet, TX down to Austin, TX, and I haven't had a single problem in Austin. Just to confirm, I went back up to Haslet, BOOM instantly started happening.
It's an error with the towers in particular locations. I confirmed it by calling up Sprint, and asking them to check in Haslet's zipcode for any issues, and they did confirm there are issues in that area.
I was sooooo ready to dropkick this phone. Sorry for the unfortunate news, but with Sprint's little network upgrade, it's causing these issues.
Click to expand...
Click to collapse
Thanks for the update man. I was about to go crazy!! Well hopefully they can get this issue worked out pretty soon here because this is getting ridiculous
Yeah I had to update this to let those with the issue know. I couldn't stand it!
Well I'm in Atlanta and mine quite giving error codes but internet is slow as hell right now. it does it at my house, job, our wherever I'm at. 40 miles away and still does it.
That's cause you're still in the same market.

Lumia 900 having data connection loss. AFTER updating it! WTF!?!?!

Like the title says, I just started having the dreaded data connection issue. I never had it before, updated my 900 the day the update was available. Then today, out of the blue, my Lumia 900 isn't picking up any data. It says LTE, but can't pull up ANY web pages, even simple mobile sites. Won't update stories in my wpcentral app, or any other apps, at all. Going to try calling at&t and Nokia to see what the problem could be. Anybody else having problems with their updated 900 or on at&t?
Sent from my Kick Ass Lil Radar using XDA Windows Phone 7 App
Data Issues
Oddly I wan't getting email or anything this morning. After awhile I am now getting data for email and most apps although some are complaining.
Right now though IE doesn't work at all. Kicking back a 502 Bad Gateway.
Anyone else seeing this. I wouldn't have noticed since I usually have Wi-fi but had turned it off. About 1AM MST time is when it seemed to keal over.
Op, interesting that you are in Vegas. I was all last week and it worked like a charm but first thing this morning back home no go just like you. No email, no weather tile update, no web pages.
I turned on WiFi and was able to get data.
My phone was a pre-order, my wifes which was bought on launch day worked fine. Both are patched via Zune.
I power cycled my phone and it started working.
Hard reset your phone after update. If you haven't yet, that's what At&t/Nokia will tell you to do.
If this helps there are 7 reported users having the same issue all at about the same time, this morning, having issues.
Here is the post: http://forums.wpcentral.com/lumia-900-ace/190736.htm#post1654488 Sorry if we are not supposed to link to thers. I will take it down if that is the case. I just want everyone to be able to see the status of what is happening.
Once upon a time back in the Tilt 2 WM 6.5 days I had a problem with data/talk ONLY at my office.
AT&T wanted me to send in the phone to fix it but I insisted that it couldnt be the phone because if I left work it was all fine.
In the end I switched sim cards with my wife while at the office and I guess the IMEI/SIM combo on the network gets stored because when I did that all was fine, then I switched back and all was still fine.
If so many people had trouble at the same time I don't see how it was the phone.
I've done the hard reset after update & it was fine up until this morning. Tried soft resetting this morning. Mine was also pre order online, maybe that has something to do with it. I'm going to try connecting to WiFi see if that helps. Maybe it'll jog it somehow. Hoping to avoid hard reset, hundreds of apps to re-download, just doesn't sound like a fun morning, lol.
Thanks
Sent from my Kick Ass Lil Radar using XDA Windows Phone 7 App
I am having the exact same issue.
Exactly the same time as mine. And the 502 gateway thing is frustrating, but at least it's good info to learn that it's widespread, not just mine.
tsmorty said:
Oddly I wan't getting email or anything this morning. After awhile I am now getting data for email and most apps although some are complaining.
Right now though IE doesn't work at all. Kicking back a 502 Bad Gateway.
Anyone else seeing this. I wouldn't have noticed since I usually have Wi-fi but had turned it off. About 1AM MST time is when it seemed to keal over.
Click to expand...
Click to collapse
Sent from my Kick Ass Lil Radar using XDA Windows Phone 7 App
tsmorty said:
If this helps there are 7 reported users having the same issue all at about the same time, this morning, having issues.
Here is the post: http://forums.wpcentral.com/lumia-900-ace/190736.htm#post1654488 Sorry if we are not supposed to link to thers. I will take it down if that is the case. I just want everyone to be able to see the status of what is happening.
Click to expand...
Click to collapse
This does help, thanks. No problem about linking, that's what this site is about, learning & helping each other learn! I'll hit the thanks to all you guys when I get on my PC ( wish I could in the app, but that's another story )
Sent from my Kick Ass Lil Radar using XDA Windows Phone 7 App
Mine tanked this sometime this AM as well. I set my phone to airplane mode at night, want the alarm but no other syncing happening. When I get up I turn on wifi and get ready. Got to work this morning and nothing. No cellular data.
No hard reset after update. Cyan lumia, bought last week.
Power cycle
It seems like it's resolved. Try power Cycling your device. After I did that when some were saying it was working then I was able to get full access again.
You're right tsmorty, mine's working fine now. I'd had my 900 running off of my Radar's WiFi. Once I disconnected it was working. At first I thought this had done the trick, but after seeing it's working for all now I see it was a coincidence. Thanks all!
Sent from my Lumia 900 using XDA Windows Phone 7 App
problems in Ecuador
Liitle late to post in here haha, but....
I have been having the same issues since day 1, I havent tried to replace or return my phone because I bought it from an ebay seller and I am living in Ecuador, so its kind of expensive just to try to send it back and possibly with no response or telling me that is a network issue of my country.
Each time I go to a place with a weak signal, the phone will go to "E", and the connection wil drop, after a few minutes return to "4G", but the connection won't return at all, the only way to restore the connection is by rebooting.
By the way, I have done like 10 hard resets, and even reloaded the firmware with nokia care suite, and nothing, the problem persists.
My wife is using a Lumia 710, and it works perfectly.
I am using an unlocked lumia 900 from rogers

[Q] Wifi loses connectivity after period of inactivity

Hello,
I've searched around the Epic 4G Touch forums as best I could, but sadly I couldn't find anything that was exactly this problem (although I found some interesting articles about wifi sleep time but they don't seem to apply). I'm experiencing an annoying issue where I can connect Wifi just fine, but if the phone is left for a small period of time (~10 minutes), wifi appears as if it's still connected, however it cannot send/receive data. When this happens, the wifi status says it's "connected", but there is no data connection. The only way to to get the data back is to turn off wifi, wait for 3/4G connection to initialize, then turn Wifi back on to refresh it...then it's fine again until I set the phone down again.
I had this problem on stock EL29, so I rooted and flashed Phantom Blazer ROM (very cool ROM, but I'm still experiencing the same issue). After reading the threads on here about wifi sleep times (apparently they're backwards with ICS roms), I've experimented with every setting, yet I still have the same issue--Wifi is fine as long as I'm using the phone, I set it down, after about 10 minutes pick it back up, says it's still connected, but no data connection.
has anybody experienced this problem with this phone? I'm about to unroot my phone/go back to factory so I can take it in to a Sprint store, the problem is they (trying not to be offensive) don't seem to know very much about this device. I thought I'd ask the pros before I return it, get an iPhone, and have to eat my words about how cool Android is vs. iPhone in front of all my friends. I'm hoping there's a reliable ROM or app that can resolve this vs. having to just replace the device!
Thanks for your help!
I'm not the only one
I'm not the only one with this problem:
edit: I can't post links to androidforums.com or anywhere else, but this same problem is all over the interwebs and nobody has a solution.
I'm sure it's not my router as my ASUS tablet/laptops/girlfriend's iPhone experiences no connectivity problems. I'm thinking this is a hardware problem with some of these devices. I will unroot/reset to factory tonight and let you know what happens.
What channel is your router on? And what type is it A/B/G/N?
This is s known TW ICS bug, most likely kernel related. Almost everyone is having this issue and there is no fix until Samsung decides to repair it. There are quite a few posts similar to this one. If you're using XDA's search function, it's not very good. Try using Google next time and search XDA that way.
Sent from my SPH-D710 using Xparent ICS Tapatalk 2
Hey guys, thanks for the response. Just before I unrooted/reset to factory I tried one last solution--download an app called "Wifi Fixer". It has resolved a lot of these problems. It's not 100%, but after testing it for a day so far, I've only had to manually refresh the connection once or twice. It's a lot better, even liveable, and I won't be resetting to factory afterall, at least not until Samsung provides an update. So if anyone is having the same problem, try Wifi Fixer, hopefully it gives you a similar level of success...I'm not super happy about having to run another background process all the time, but it doesn't seem to affect battery, and the fix it provides is worth it to me.
Cheers!
Huh - a couple of things. Noticed this problem crept back in FF18 and didn't know why until I went back and checked the wpa_supplicant.conf that I'm using. The line ap_scan=2 was missing; after adding it back in the signal strength is back to full and stable.
I'll bump the thread but it appears the config changes here still hold after all:
http://forum.xda-developers.com/showthread.php?t=1569348
This should also avoid having the WiFi fixer there as you can specify the country in wpa_supplicant.conf manually.
Thanks for looking in to this! A couple questions from a noob like me though:
When you say the problem crept back in FF18 ... what does that mean? Is that something that exists in the "stock" version of the Epic 4G touch from Sprint?
The manual config file tweaks you're describing ... is that something I can perform myself?
Basically I'm wondering if it's "safe" to revert to stock in order to get consistent wifi signal, or if it's something I'm experiencing because of the ROM I'm using.
Thanks!

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