Develop Bugs

Data problems - Please help

I have been having some major problems with my EVO regarding the data. If I use anything that is on the heavy side of bandwidth, like downloading a file from android marketplace, surfing the web, watching sprint tv, using the GPS, etc...the data will just time out for about 3 min at a time. For instance if I am downloading a 5mb app from android marketplace, it will maybe download a megabyte, then it will just stop downloading. If you look at the 3G symbol at the top, it will be white, but only the upstream indicator will be on. I can then open any other internet application on the phone, and nothing will work. It usually lasts for about 3 minutes at a time and happens fairly regularly. It will end up taking me 15-20 min to download a 5mb file from the marketplace. Same thing if I browse a bandwidth heavy site like digg.com. It will just time out after a while and it will just show the upstream indicator as solid and not do anything in any program.
This problem is not location dependent. I have this issue at my apartment, at work, at my friend's house, at the Sprint store...anywhere.
In chronological order, this is what I have done to troubleshoot/fix the problem:
First noticed problem
Turned off phone/Turned back on
Rooted and installed custom version of 2.1 w/ Sense
Removed battery (power cycle)
Talk to Sprint cust care. They sent signal over that reactivated the phone (2x)
Did factory reset on phone and formatted SD card
Swapped phone at Sprint store with new one
So even after swapping my EVO with a new EVO from the Sprint store and not fooling with the phone at all, I am still having the same exact issue.
I am absolutely at wit's end with this and I have no idea what to do at this point.
Any help would be greatly appreciated.

Does this happen over wifi too, or only 3g?
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Thats a good question. I dont have a wifi connection to try it on at home because I keep my wifi on 5ghz N. I will take it to a friend's house and try.

yeah good luck testing it with WIFI. I'd say my WIFI is about 10 times less reliable than 3G.

I have not been able to test with Wifi yet, but I just had one of my coworkers that has the same phone to replicate the issue on his phone. He is having the same exact problem.
We set our phones next to each other and downloaded Space Buster 3D Lite off the Android Marketplace. Mine crapped out about 2mb in and so did his. He wasnt able to surf or do anything else on his phone for a few minutes just like mine.
I'm wondering if this a network problem in our area or if there is a problem with the phone.
Also, I downloaded a continuous ping program and did 3,000 pings with no packet loss, so it seems to only happen with heavy data usage ie. saturating your bandwidth.
Either way, it makes me feel a lot better to see this problem happening with other people lol

dude... i was just about to post a thread on this. im tearing my hair out with this horrible horrible problem. tmobile was better and more consistent its ridiculous...
i'm having the exact same problems, and not only just this, but i'm sending and receiving texts hours and hours off... its just not instant. wheerever i am. and sometimes i'm sending a text and this data "blackout" happens. also when i'm receiving texts i can't send texts out at the same time.. the phone gives me sms errors and then the data timeouts for minutes.. i have to wait minutes to resend the texts or use data..

Well it turns out that my friend that got this phone too is having the same exact problem......
WTF is going on here? Can people test this on their phones? Just try downloading a large file (5mb+) off android marketplace 2-3 times and watch the download. See if it stops or says download paused. Then try surfing the web when this happens.
Including myself, thats 3/3 people that are having this problem that I know personally.

oRAirwolf said:
Well it turns out that my friend that got this phone too is having the same exact problem......
WTF is going on here? Can people test this on their phones? Just try downloading a large file (5mb+) off android marketplace 2-3 times and watch the download. See if it stops or says download paused. Then try surfing the web when this happens.
Including myself, thats 3/3 people that are having this problem that I know personally.
Click to expand...
Click to collapse
I have no issues downloading large files, maybe it is location based?

It appears the OTA update that was released today fixed the problem. I've been running Sprint TV for about 4 hours with no issues. Thank god...I was about to cancel my service over this.

3G stuck in upload...HELP

So last night I was listening to Slackers and all of a sudden it stopped working, I checked the 3G signal and it was stuck in upload, with no bandwidth on the download side. I tried rebooting but when I do that 3G is still stuck in upload arrow with no download activity, worse of all, it will go into reboot all by itself since gmail is trying to sync..I don't know what to do, could it be that Slackers killed my radio? I already forced stopped and clear all data, I also have Virtuous 3.1, did a Nandroid restore, pull the battery...etc and still stuck in 3G upload only...any suggestions? I am hoping I don't have to RMA the phone back since I have to restore back to stock, with S-ON..

Yep, same problem here. Started up about an hour ago, I was using remote desktop, it started getting slow and dropping the connection... Then it completely crapped out. No download activity, the upload arrow is stuck or flickering. Download arrow does nothing. Can't load webpages or use anything that requires data. Apps are trying to refresh constantly, but not receiving data. I use about 20-30 gigs of data a month sometimes... Maybe I wore out the antenna... I hope it starts working soon and turns out to be a network issue on Verizon's end... But I have a bad feeling about this one. I think it's dead.

turdinator said:
Yep, same problem here. Started up about an hour ago, I was using remote desktop, it started getting slow and dropping the connection... Then it completely crapped out. No download activity, the upload arrow is stuck or flickering. Download arrow does nothing. Can't load webpages or use anything that requires data. Apps are trying to refresh constantly, but not receiving data. I use about 20-30 gigs of data a month sometimes... Maybe I wore out the antenna... I hope it starts working soon and turns out to be a network issue on Verizon's end... But I have a bad feeling about this one. I think it's dead.
Click to expand...
Click to collapse
Hmm...where are you located? I am in SoCal..I am starting to wonder if this could be a network issue...I really hope this isn't a hardware problem

FWIW, this might be causing the issue..let's wait and see, anyone else experienced something similar?
http://www.howardforums.com/showthread.php/1689989-DATA-outage-in-part-s-of-Birmingham/page2

It is DNS test by going to 74.125.224.18 on your web browser on your phone

FAAACK, I just reinstalled my rom and everything trying to figure out what was going on, then I was shopping for replacement antennas and looking up warranty information... I'm in Gig Harbor, WA quite a ways north of everyone else, but maybe it's out all over the west coast. It went out exactly when those howardsforum people said it did...
I'm glad to hear it's a networks glitch.
Now, for a new rom... I think I'm going to try CyanogenMod.

...aaand we're back! The 3g is working fine for me now.

Scblacksunshine said:
FWIW, this might be causing the issue..let's wait and see, anyone else experienced something similar?
http://www.howardforums.com/showthread.php/1689989-DATA-outage-in-part-s-of-Birmingham/page2
Click to expand...
Click to collapse
Heh, here's another one to add to the pile of "OH NOS SERVICE DOWN"

TMobile US Random Reboots

So I'm having an issue that is starting to drive me nuts. I have 2 Defys. One is my work phone, one is personal. My work one has been fine for 2.5 months. This prompted me to get one for personal use. However within the last week I have started having issues with both of them randomly rebooting. Always within 10-15 seconds of each other. Work one is original rom, factory reset, unrooted. Personal one is rooted, .360 update, and a bunch of apps. On my to work and back home I can always get them to do this. I get a beep, no service notification, and then approx 2 minutes later they reboot. during this time they are extremely unresponsive. Already called TMobile thinking it was a tower issue, but all checks out well on their end. It's driving me nuts. Has anybody had this issue, or know how to solve it. I don't think its the phones. On wifi they run fine all day long.

Have you tried the newer uicc SIM? Was told by the pda team I should switch over. I told them I was experiencing a reception issue. Since both your phones have gone nuts at about the same time it's either service or aliens. You might try one sim swap and see if it helps.

Both of them are brand new sims right from the box. From what I've gathered they already are the newer sims.

Let me share my experience about random reboots. I had also put it up in here but didnt get much response.
I narrowed down after a lot of experimenting that the reboot happens because of one issue - "The phone tries to reconnect to data network while there is very low signal and suddenly goes into a boot"
It somehow boggled me for months on how this could happen only to me when none of the users in this forum had anything like that. I changed the phone too. But the reboot continues. I got an app called Shutupbattery which can automatically switch off data network when network strength is below a certain limit (i set it at -102dbm). This seems to have slightly impacted the rebooting process. I see some improvement but also not satisfied with this app. It still does not completely shut off the data network on the cut off value and hence the phone does manage to reboot again.
I am trying a few combinations of values and seeing if I can arrive at a conclusion. Let me know if this was useful. For me this is something like a deal breaker and I am feeling of giving up the phone or changing the service provider.

I can tell you for a fact that it has to do with signal strength and data. However 4 days after I discussed this with TMobile Tier 2 support, they dispatched techs to the tower and since then...no more issues. The few other towers I have had issues with I've done the same thing and all of a sudden the problem disappears. I've been very happy with the support. Better than ATT ever did. I suspect it has to do with their implementation of 4G. I've noticed when it does this I get a momentary connection to HSPA before the phone drops back to UMTS then GPRS. You can get to this menu bu going to *#*#4636#*#* . Otherwise call Tmobile.

Can anyone explain the erratic signal?

My phone acts very weird and I don't know if it's normal or not. My phone's signal jumps between full bars and then 1 or no bars when I surf the web or send a picture message. It's downright annoying. Sure, it usually sends and receives data, but the fluctuating signal is getting to be beyond annoying. Anyone else having this problem? I'm on the current version of the Frozen Syndicate ROM.
Sent from my SPH-D700 using XDA App

DangerZone1223 said:
My phone acts very weird and I don't know if it's normal or not. My phone's signal jumps between full bars and then 1 or no bars when I surf the web or send a picture message. It's downright annoying. Sure, it usually sends and receives data, but the fluctuating signal is getting to be beyond annoying. Anyone else having this problem? I'm on the current version of the Frozen Syndicate ROM.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Welcome to Sprint.
We all would like a valid reason besides spring saying "were currently fixing our antenna's."

Shoulon said:
Welcome to Sprint.
We all would like a valid reason besides spring saying "were currently fixing our antenna's."
Click to expand...
Click to collapse
What he said. This is very common on the Epic. Happens to me a lot =\
Running SRF 1.1.0 as well.

Someone please correct me if I am wrong, but I thought it had to do with the modem builds with the epic. I don't think it is a Sprint universal issue, because I did not have this issue on any of my previous sprint devices (that I remember).

djbacon06 said:
Someone please correct me if I am wrong, but I thought it had to do with the modem builds with the epic. I don't think it is a Sprint universal issue, because I did not have this issue on any of my previous sprint devices (that I remember).
Click to expand...
Click to collapse
Correct, it's the modem. That's why you see people on the forum complaining about the EC05 modem sometimes because it has signal bar issues, or stuff like that.

My phone does the same thing, even if it's sitting and NOT moving. Even my data speeds fluctuate sooooo much, it sucks. Sometimes Youtube will work great, other times they won't even start to load.

Hmmm...
It probably is the tower. Could be the modem to blame as well. Here in my house, I connect to my Airrave. 98% of the time, I have full bars with a stable connection with relatively consistent fast 3G speeds. The 2%, I get some wonky lag and usually then go and reset the Airrave. Everything works fine after I reset it.
I was just out of town in Vegas over the weekend and I had MAJOR problems sending MMS's, highly erratic data speeds, fluctuating signal, and overall connection problems. That was even when I wasn't holding the phone. Voice data and sending SMS's were very reliable, but forget sending MMS's or having good 4G speeds. I'm starting to think 4G is a drain both battery and money wise. Using 4G is like driving a classic car: It doesn't always start up, they're hard to find, they're finicky; but when it works properly, it's badass!
Random question: Is there an app that has a status bar for sending SMS and MMS's like the iPhone? For example, on the iPhone when you send an SMS or MMS, there's a status bar that shows the status of that message. If it's going out or lagging, etc. Is there an app that does that? I think that's a cool feature. Handcent just has a circular pinwheel, but stops when it goes out.

I would think it has to do with the modem as well. I have an EB13 based ROM, but an EC05 modem. I've noticed similar things, just not very frequently. It's strange...I'll have "great" signal, then for no reason, it'll dorp to 1x coverage and that SUCKS.
I'm thinking of going back to the EB13 modem as most people seem to think it's quite a bit better than the EC05 modem. I do think even that varies from phone to phone though, so I think it's mostly trial and error until you find what works best for you.

I have a fantastic update. Well it is for me, and might be for all f you also. Last night I decided to odin the EC05 modem again. And guess what? My signals beeen great!! Its always constant! No 4bars then zero in same spot no more!!
I already had the EC05 modem before I decided to do this. I recommmend odin'in you modem again!!
BIG NOTE*** I used the phone location for the modem.tar NOT pda.
Sent from my Epic 4G using XDA

Try the DK28 modem,I havnt seen 1x not 1x,and I get better battery life,after 24hours (3300mah batt.) I had 1% TWS...
Sent from my MyFrankenstein EC05OCE using XDAPA...

I am having issues as well, i haven't been able to send any MMS for the past 24 hours. Regular texts go through just fine.

I'm having big problems with this recently in a location where I usually get very strong signal with 4G. Can anyone point me to step by step instructions of how to safely and correctly flash just the modem file?

http://k0nane.info/rom/acs-eb13-modem.tar
Flash in Odin.

error code 128 data call failure

This has been happening to me for the last couple of days. Out of the blue my phone will pop this error: Data call failure. Error code 128. Unable to establish wireless data connection. I have done some research on this error message and most of the things I found had to do with using the phone as a hot spot. I am not using that feature. I am using a custom rom that I have had on for a couple of months now. Nothing has changed on my phone. I have tried updating the prl and then updating the profile. I have pulled the battery and left it off for half an hour. None of the other phones on my account have this issue. It is particular to my phone only. Is it this something I can call sprint about and they can reset or do I need to flash my radio again or take it in to sprint?

Had the same thing happen to me today. Called sprint and they said there was a data issue going on in my area. I say its rubbish but whatever.
Sent from my PC36100 using XDA App

That's been happening to me all day today. I thought it was maybe the kernel I installed today (more freedom) but after seeing this maybe it was the earthquake on the east coast causing problems with the network?

I have been getting these errors all day today as well.

i've been getting it all day... I thought it was kernel

I keep getting that error to. Thought i messed up my phone. Guess it was the earth quake, That **** was crazy though, never felt one before. Anyway after it happened i lost service on my phone for like 2 hours, kept getting beeping noises when i would try to make a call.

Sorry to hear others having this problem as well but I am glad that it probably isn't my phone. I would hate to get my evo replaced with a newer one that can't be rooted.

I know running CM7 right now and getting no 3g speeds right. Lame. But I got wifi though.
Sent from my PC36100 using XDA App

ElAguila said:
I would hate to get my evo replaced with a newer one that can't be rooted.
Click to expand...
Click to collapse
It can be rooted! These Dev's don't let us down, come-on man.

This started happening to me after the earthquake. In NYC

you mean Virgina? But yes, the last few days especially today after the quake. Ivebeen getting it alot.
I just had to reinstall synergy because it started freakingout saying that my andriod process had stop working, and a media process stopped working. was driving me insane.

Yeah know issue with Sprint call tech and do ctms ticket and maybe prl update or maybe * 18. The issue may be cleared by now .

Just the last couple days? I been getting these errors on and off for months now... before I rooted, and bricked my phone, so I'd say it has something to do with sprint not having enough bandwidth... or something like that anyway....

data call failure error 128
My Evo 4G started getting this Data Call Failure Error 128 last week (Wed), also only when I unlock... It is only a message, but everything works fine afterwards. It would happen about 5 times a day.
Then I went to Mexico for the weekend (3 days) and was roaming over there. Not once did the message pop up. Everything was fine, roaming data, text messages, phone calls. Thought everything was fixed. Came back on Monday and once I was on the Sprint network, started receiving the messages again on unlock.
I updated PRL and Profile and everything. That didn't stop it. Tried changing from Sprint to automatic roaming and that didn't really do anything. I thought it was a couple of apps i had (like Green Power that turns off data and turns it back on) but uninstalled it and the messages kept popping up. Tried enabling always-on data and that seems to work but that drains the battery faster than usual. Been searching all android forums looking for others in this situation and it seems like only a Sprint/HTC issue (Evo 4G, 3D and Shift). This is getting very annoying. It happens about 5 times a day.
My wife thinks that it's Sprint fixing and adjusting their network getting ready for the iPhone rush.

Wow, glad to know that I'm not the only one. I think that I had somehow did something wrong with my phone. I keep on getting these Data Call Failure - Error Code 128 messages several times a day. I tried reflashing a new rom, then doing it again. Must not be the rom, but Sprint. Annoying!!!!

it was just a sprint issues

Also cannot call the *2 or the *4 automated lines to sprint, get a busy signal and pop up saying "network is busy try again later", but can get through to sprint on a landline just fine. Apparently I cannot connect to what the sprint tech says is the "automated lines". I continue to get the error code 128 repeatedly, whether on wifi, 3g or 4g, and Sprints only "remedy" is to do a factory re-set which I have read has not affect.