Data problems - Please help - EVO 4G Q&A, Help & Troubleshooting

I have been having some major problems with my EVO regarding the data. If I use anything that is on the heavy side of bandwidth, like downloading a file from android marketplace, surfing the web, watching sprint tv, using the GPS, etc...the data will just time out for about 3 min at a time. For instance if I am downloading a 5mb app from android marketplace, it will maybe download a megabyte, then it will just stop downloading. If you look at the 3G symbol at the top, it will be white, but only the upstream indicator will be on. I can then open any other internet application on the phone, and nothing will work. It usually lasts for about 3 minutes at a time and happens fairly regularly. It will end up taking me 15-20 min to download a 5mb file from the marketplace. Same thing if I browse a bandwidth heavy site like digg.com. It will just time out after a while and it will just show the upstream indicator as solid and not do anything in any program.
This problem is not location dependent. I have this issue at my apartment, at work, at my friend's house, at the Sprint store...anywhere.
In chronological order, this is what I have done to troubleshoot/fix the problem:
First noticed problem
Turned off phone/Turned back on
Rooted and installed custom version of 2.1 w/ Sense
Removed battery (power cycle)
Talk to Sprint cust care. They sent signal over that reactivated the phone (2x)
Did factory reset on phone and formatted SD card
Swapped phone at Sprint store with new one
So even after swapping my EVO with a new EVO from the Sprint store and not fooling with the phone at all, I am still having the same exact issue.
I am absolutely at wit's end with this and I have no idea what to do at this point.
Any help would be greatly appreciated.

Does this happen over wifi too, or only 3g?
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Thats a good question. I dont have a wifi connection to try it on at home because I keep my wifi on 5ghz N. I will take it to a friend's house and try.

yeah good luck testing it with WIFI. I'd say my WIFI is about 10 times less reliable than 3G.

I have not been able to test with Wifi yet, but I just had one of my coworkers that has the same phone to replicate the issue on his phone. He is having the same exact problem.
We set our phones next to each other and downloaded Space Buster 3D Lite off the Android Marketplace. Mine crapped out about 2mb in and so did his. He wasnt able to surf or do anything else on his phone for a few minutes just like mine.
I'm wondering if this a network problem in our area or if there is a problem with the phone.
Also, I downloaded a continuous ping program and did 3,000 pings with no packet loss, so it seems to only happen with heavy data usage ie. saturating your bandwidth.
Either way, it makes me feel a lot better to see this problem happening with other people lol

dude... i was just about to post a thread on this. im tearing my hair out with this horrible horrible problem. tmobile was better and more consistent its ridiculous...
i'm having the exact same problems, and not only just this, but i'm sending and receiving texts hours and hours off... its just not instant. wheerever i am. and sometimes i'm sending a text and this data "blackout" happens. also when i'm receiving texts i can't send texts out at the same time.. the phone gives me sms errors and then the data timeouts for minutes.. i have to wait minutes to resend the texts or use data..

Well it turns out that my friend that got this phone too is having the same exact problem......
WTF is going on here? Can people test this on their phones? Just try downloading a large file (5mb+) off android marketplace 2-3 times and watch the download. See if it stops or says download paused. Then try surfing the web when this happens.
Including myself, thats 3/3 people that are having this problem that I know personally.

oRAirwolf said:
Well it turns out that my friend that got this phone too is having the same exact problem......
WTF is going on here? Can people test this on their phones? Just try downloading a large file (5mb+) off android marketplace 2-3 times and watch the download. See if it stops or says download paused. Then try surfing the web when this happens.
Including myself, thats 3/3 people that are having this problem that I know personally.
Click to expand...
Click to collapse
I have no issues downloading large files, maybe it is location based?

It appears the OTA update that was released today fixed the problem. I've been running Sprint TV for about 4 hours with no issues. Thank god...I was about to cancel my service over this.

Related

3G stuck in upload...HELP

So last night I was listening to Slackers and all of a sudden it stopped working, I checked the 3G signal and it was stuck in upload, with no bandwidth on the download side. I tried rebooting but when I do that 3G is still stuck in upload arrow with no download activity, worse of all, it will go into reboot all by itself since gmail is trying to sync..I don't know what to do, could it be that Slackers killed my radio? I already forced stopped and clear all data, I also have Virtuous 3.1, did a Nandroid restore, pull the battery...etc and still stuck in 3G upload only...any suggestions? I am hoping I don't have to RMA the phone back since I have to restore back to stock, with S-ON..
Yep, same problem here. Started up about an hour ago, I was using remote desktop, it started getting slow and dropping the connection... Then it completely crapped out. No download activity, the upload arrow is stuck or flickering. Download arrow does nothing. Can't load webpages or use anything that requires data. Apps are trying to refresh constantly, but not receiving data. I use about 20-30 gigs of data a month sometimes... Maybe I wore out the antenna... I hope it starts working soon and turns out to be a network issue on Verizon's end... But I have a bad feeling about this one. I think it's dead.
turdinator said:
Yep, same problem here. Started up about an hour ago, I was using remote desktop, it started getting slow and dropping the connection... Then it completely crapped out. No download activity, the upload arrow is stuck or flickering. Download arrow does nothing. Can't load webpages or use anything that requires data. Apps are trying to refresh constantly, but not receiving data. I use about 20-30 gigs of data a month sometimes... Maybe I wore out the antenna... I hope it starts working soon and turns out to be a network issue on Verizon's end... But I have a bad feeling about this one. I think it's dead.
Click to expand...
Click to collapse
Hmm...where are you located? I am in SoCal..I am starting to wonder if this could be a network issue...I really hope this isn't a hardware problem
FWIW, this might be causing the issue..let's wait and see, anyone else experienced something similar?
http://www.howardforums.com/showthread.php/1689989-DATA-outage-in-part-s-of-Birmingham/page2
It is DNS test by going to 74.125.224.18 on your web browser on your phone
FAAACK, I just reinstalled my rom and everything trying to figure out what was going on, then I was shopping for replacement antennas and looking up warranty information... I'm in Gig Harbor, WA quite a ways north of everyone else, but maybe it's out all over the west coast. It went out exactly when those howardsforum people said it did...
I'm glad to hear it's a networks glitch.
Now, for a new rom... I think I'm going to try CyanogenMod.
...aaand we're back! The 3g is working fine for me now.
Scblacksunshine said:
FWIW, this might be causing the issue..let's wait and see, anyone else experienced something similar?
http://www.howardforums.com/showthread.php/1689989-DATA-outage-in-part-s-of-Birmingham/page2
Click to expand...
Click to collapse
Heh, here's another one to add to the pile of "OH NOS SERVICE DOWN"

error code 128 data call failure

This has been happening to me for the last couple of days. Out of the blue my phone will pop this error: Data call failure. Error code 128. Unable to establish wireless data connection. I have done some research on this error message and most of the things I found had to do with using the phone as a hot spot. I am not using that feature. I am using a custom rom that I have had on for a couple of months now. Nothing has changed on my phone. I have tried updating the prl and then updating the profile. I have pulled the battery and left it off for half an hour. None of the other phones on my account have this issue. It is particular to my phone only. Is it this something I can call sprint about and they can reset or do I need to flash my radio again or take it in to sprint?
Had the same thing happen to me today. Called sprint and they said there was a data issue going on in my area. I say its rubbish but whatever.
Sent from my PC36100 using XDA App
That's been happening to me all day today. I thought it was maybe the kernel I installed today (more freedom) but after seeing this maybe it was the earthquake on the east coast causing problems with the network?
I have been getting these errors all day today as well.
i've been getting it all day... I thought it was kernel
I keep getting that error to. Thought i messed up my phone. Guess it was the earth quake, That **** was crazy though, never felt one before. Anyway after it happened i lost service on my phone for like 2 hours, kept getting beeping noises when i would try to make a call.
Sorry to hear others having this problem as well but I am glad that it probably isn't my phone. I would hate to get my evo replaced with a newer one that can't be rooted.
I know running CM7 right now and getting no 3g speeds right. Lame. But I got wifi though.
Sent from my PC36100 using XDA App
ElAguila said:
I would hate to get my evo replaced with a newer one that can't be rooted.
Click to expand...
Click to collapse
It can be rooted! These Dev's don't let us down, come-on man.
This started happening to me after the earthquake. In NYC
you mean Virgina? But yes, the last few days especially today after the quake. Ivebeen getting it alot.
I just had to reinstall synergy because it started freakingout saying that my andriod process had stop working, and a media process stopped working. was driving me insane.
Yeah know issue with Sprint call tech and do ctms ticket and maybe prl update or maybe * 18. The issue may be cleared by now .
Just the last couple days? I been getting these errors on and off for months now... before I rooted, and bricked my phone, so I'd say it has something to do with sprint not having enough bandwidth... or something like that anyway....
data call failure error 128
My Evo 4G started getting this Data Call Failure Error 128 last week (Wed), also only when I unlock... It is only a message, but everything works fine afterwards. It would happen about 5 times a day.
Then I went to Mexico for the weekend (3 days) and was roaming over there. Not once did the message pop up. Everything was fine, roaming data, text messages, phone calls. Thought everything was fixed. Came back on Monday and once I was on the Sprint network, started receiving the messages again on unlock.
I updated PRL and Profile and everything. That didn't stop it. Tried changing from Sprint to automatic roaming and that didn't really do anything. I thought it was a couple of apps i had (like Green Power that turns off data and turns it back on) but uninstalled it and the messages kept popping up. Tried enabling always-on data and that seems to work but that drains the battery faster than usual. Been searching all android forums looking for others in this situation and it seems like only a Sprint/HTC issue (Evo 4G, 3D and Shift). This is getting very annoying. It happens about 5 times a day.
My wife thinks that it's Sprint fixing and adjusting their network getting ready for the iPhone rush.
Wow, glad to know that I'm not the only one. I think that I had somehow did something wrong with my phone. I keep on getting these Data Call Failure - Error Code 128 messages several times a day. I tried reflashing a new rom, then doing it again. Must not be the rom, but Sprint. Annoying!!!!
it was just a sprint issues
Also cannot call the *2 or the *4 automated lines to sprint, get a busy signal and pop up saying "network is busy try again later", but can get through to sprint on a landline just fine. Apparently I cannot connect to what the sprint tech says is the "automated lines". I continue to get the error code 128 repeatedly, whether on wifi, 3g or 4g, and Sprints only "remedy" is to do a factory re-set which I have read has not affect.

[Q] Has anyone experienced service cutting out frequently?

Well I got the Verizon LTE Galaxy Nexus a few days ago (on release day) and since I started using it, service will drop out intermittently. For example, I'll be in my house with 4 bars and a 4G LTE connection (the signal has always been very reliable here) and I'll be using the phone perfectly with no problems. I'll lock it and put it down for anywhere between 5-15 minutes, and frequently (not always) when I pick it back up and unlock it, the phone will say "Searching for Service". The same problem also occurs when sending text messages. I'll click the send button and the messaging app displays and error claiming that the message could not be sent. I try to resend the message a few times, and after about 10 seconds the phone says that service has dropped out completely. The last scenario with this problem is when I'm simply using the phone for web browsing, listening to music, playing a game, etc. I'll be using it and my service will randomly disappear. This happens on WiFi and when I'm using mobile data. It also happens at home and while in other areas (with good service or bad service). Is anyone else experiencing a problem similar to this? If not, should I ask Verizon to replace my device?
I was on calls on mine on and off all day Thu and Fri. I never saw this issue.
Hey man, I just returned my GNex due to the exact issue you are describing. They swapped me a different one and it seems to be fixed. I'm still only getting 1-2 bars max but signal drops are not happening now. they were happening so constantly before i was ready to just return the phone outright.
It's really annoying because they have to reproduce the problem before they will give you a new phone. They looked me up in the computer and said their system says I have zero dropped calls (that's BS because I have been dropping constantly) and they made a phone call while I was in the store that lasted 5 minutes without dropping...strangely while in store I had 4 bars but as soon as I leave the parking lot I get 1-2. I was about to walk out of store defeated and without a new phone but service popped back off and I was able to get the guy to see it and fail to make a call to my voicemail...this new swapped out phone works much better.
baldwinguy77 said:
Well I got the Verizon LTE Galaxy Nexus a few days ago (on release day) and since I started using it, service will drop out intermittently. For example, I'll be in my house with 4 bars and a 4G LTE connection (the signal has always been very reliable here) and I'll be using the phone perfectly with no problems. I'll lock it and put it down for anywhere between 5-15 minutes, and frequently (not always) when I pick it back up and unlock it, the phone will say "Searching for Service". The same problem also occurs when sending text messages. I'll click the send button and the messaging app displays and error claiming that the message could not be sent. I try to resend the message a few times, and after about 10 seconds the phone says that service has dropped out completely. The last scenario with this problem is when I'm simply using the phone for web browsing, listening to music, playing a game, etc. I'll be using it and my service will randomly disappear. This happens on WiFi and when I'm using mobile data. It also happens at home and while in other areas (with good service or bad service). Is anyone else experiencing a problem similar to this? If not, should I ask Verizon to replace my device?
Click to expand...
Click to collapse
Just got off the phone w/verizon for the same problems. He stated that he has been receiving a lot of complaints about this issue. He said that he is sending a error report to Samsung. He also said that I could take the phone back and exchange it. Every one with this problem should contact Verizon so they can inform Samsung.
asty said:
Hey man, I just returned my GNex due to the exact issue you are describing. They swapped me a different one and it seems to be fixed. I'm still only getting 1-2 bars max but signal drops are not happening now. they were happening so constantly before i was ready to just return the phone outright.
It's really annoying because they have to reproduce the problem before they will give you a new phone. They looked me up in the computer and said their system says I have zero dropped calls (that's BS because I have been dropping constantly) and they made a phone call while I was in the store that lasted 5 minutes without dropping...strangely while in store I had 4 bars but as soon as I leave the parking lot I get 1-2. I was about to walk out of store defeated and without a new phone but service popped back off and I was able to get the guy to see it and fail to make a call to my voicemail...this new swapped out phone works much better.
Click to expand...
Click to collapse
That's crap they should have let you exchange the phone outright...
Hmmmm well thanks for the responses everyone! I'm probably gonna call VZW and get them to exchange it today.
P.S. I even got a new SIM card to see if that fixed the problem and it didn't, so it's definitely a problem with the radio in some devices.
I have not experienced this in MN.
Got mine exchanged today
Hey, I had the same problem with mine when I got it out of the box. I took it to the store, and it consistently reproduced the problem. They tried the SIM card, then replaced the phone. Seems to be working well now.

[Q] Evo 4G on Boost Mobile Stale Data Connection (Error 104)

My data works. I'm getting 3G speeds (approx 2 mbps). There are NO other errors on this phone except the random Error 104 and only sometimes Error 67. I've updated my PRL to the 11115 version. I can leave my phone on and not touch it, the data connection randomly kicks out, goes stale, the sending arrow is active, but nothing responds. I have to cycle my data connection off then back on, and that usually fixes it.
It does this A LOT. So much so, I put a Mobile Data on/off widget on my home screen. The internet works just great when it works, how can I get the connection from basically stalling out ALL the time?
If you've had this issue, or are having this issue, please respond.
The donor phone was a w385 (which is a 1x phone I know, but again, I'm getting 3G speeds, guaranteed - when it works right, I can stream HD Youtube videos with no problem at all). How can I get this connection to go up and STAY working??
I'm pulling my hair out over this one...
Mine is doing the exact same thing. Started this morning, has been perfect for the month or so I have had it on boost. Its been driving me crazy all day.
Mine's been doing it since I got it. I was primarily in a wifi area, now I'm strictly on 3G and I can't stand it. I'm so desperate for a fix, especially if it's something I'm doing wrong...
Out of curiosity... have you changed anything, like a kernel or ROM? If it's a kernel, what did you change it to? Trying to see if we have any similarities in our setup and work backwards from there...
I haven't changed anything at all. Im running stock rom with nothing but factory updates, have done nothing to this phone except root it before it was flashed. Just went to sleep with it working fine and woke up next morning to this. I haven't been getting the error code today as much but still having to turn data off then back on a lot. im about ready to throw this phone out the window and go sign a contact lol
I'm having the same problem. I just flashed my phone over to boost mobile a few days ago and I had a hard time getting 3g data to work. I was getting 1x data only. So I got the different passwords that I needed and 3g started working. But for some reason, after about 5 min or so, the data would just become stale and nothing would work (web pages, twitter, etc) even tho the data icon and arrows were still present. Its been happening ever since I flashed. I'm not sure what's causing it but if anyone has any ideas I would greatly appreciate a response.
Sent from my PC36100 using xda premium
It's your location. I moved from Haslet, TX down to Austin, TX, and I haven't had a single problem in Austin. Just to confirm, I went back up to Haslet, BOOM instantly started happening.
It's an error with the towers in particular locations. I confirmed it by calling up Sprint, and asking them to check in Haslet's zipcode for any issues, and they did confirm there are issues in that area.
I was sooooo ready to dropkick this phone. Sorry for the unfortunate news, but with Sprint's little network upgrade, it's causing these issues.
cwbeasley said:
It's your location. I moved from Haslet, TX down to Austin, TX, and I haven't had a single problem in Austin. Just to confirm, I went back up to Haslet, BOOM instantly started happening.
It's an error with the towers in particular locations. I confirmed it by calling up Sprint, and asking them to check in Haslet's zipcode for any issues, and they did confirm there are issues in that area.
I was sooooo ready to dropkick this phone. Sorry for the unfortunate news, but with Sprint's little network upgrade, it's causing these issues.
Click to expand...
Click to collapse
Thanks for the update man. I was about to go crazy!! Well hopefully they can get this issue worked out pretty soon here because this is getting ridiculous
Yeah I had to update this to let those with the issue know. I couldn't stand it!
Well I'm in Atlanta and mine quite giving error codes but internet is slow as hell right now. it does it at my house, job, our wherever I'm at. 40 miles away and still does it.
That's cause you're still in the same market.

eating away at my data!

Anyone else experiencing this? I've had this going on for about 5 days now and for the life of me couldn't figure it out. I notice that whether it's my 3G or my WiFi connection, my phone was continuously streaming data. If I'm at work where I don't have WiFi activated, my 3G is on non-stop streaming, making matters worse, sucking the life out of my battery. Of course my phone was running warm. Imagine that!
I know there's got to be something running in the background and I think I nailed it down to Google's email app. There wasn't any huge file to upload/download which I think could have caused this to happen.
Luckily I may have found a remedy. Microsoft has finally gotten around to updating their Hotmail software for ICS. It's been over 30 mins since the Hotmail app install and the data transfer thingy doesn't seem to be so intense now. In fact it's down to nil.
Strange.
Hotmail.. ಠ_ಠ
yea, i dont think its hotmail.
go to data usage...thast why its there..you can see which app is taking the most data...you can also stop the background data for that app

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