Develop Bugs

HTC Desire on Orange (data issue)

Hoping you could help me.
I switched from o2 to orange and got a desire in april. one of the first things I did was debrand it, now I'm running defrost. The problem is, it's never worked properly and I'm getting sick of it, so it's going back to orange. My problem is that I can get internet fine on GPRS and HSDPA, I've never seen the EDGE symbol and if I'm only on 3G (not HSDPA) I cannot get any data at all (ever).
I've tried every radio in existence, does anyone else have this problem?
Anyway, I called tech support earlier and they asked do I have 3G symbol in upper or lower case. I can't remember how it looks on the stock orange rom, I know hsdpa is 3G+ but besides that I can't remember whether it's upper or lower case. Could someone please let me know.
Also, anyone got a link for the stock orange rom?

Pretty sure it is all uppercase.

+1 to uppercase. Lots of people have the same problem. I have in some situations been able to use UMTS 3G but 90% of the time it just stalls for ten seconds and then reverts to GPRS o HSDPA. Since I've been away from the city, I've started getting EDGE connections quite frequently.

Orange data seems extremely unstable for me. Especially annoying when im with someone and i tell them "oh let me just check google maps" and then nothing happens even though i've got full signal and H/3G.

Same here in Glasgow.
Debranded Orange with stock ROM and I can often have full 3G+/H coverage but no data throughput
This is an inherant problem though, even though you may have four bars of signal from the local cell, there's no guarantee of any data bandwidth on that cell.
Think of it like my home network:
I have an Apple Airport Wi-Fi base station providing my wireless network.
I then connect it this into my DSL router via an ethernet cable.
Now, even if my DSL connection is down, the router is fully utilised, down, or the ethernet cable to the Airport is down - my Desire, iPod Touch, Laptop etc will all display full wireless connectivity, but I can't do any browsing on them

Thanks guys, I knew there were widespread problems but didn't know whether or not everyone had the same symptoms. Pretty irritating, I'm getting pretty sick of not being able to rely on my phone! I had an unlocked g1 on o2 previously and in comparison it was awesome. I'm definitely going to tell Orange this isn't good enough.
Sadly, I don't think getting a replacement is going to help. Completely spoils an otherwise amazing phone.
I'll never recommend thus to anyone!

Phone> "*#*#4636#*#* >phone information > preferred network type > GSM Auto (PRL)
That did it for me
Sent from my HTC Desire using XDA App

I had the same problem. My advise to you all is do what I did, call Orange executive office, tell them the problem and that you'd like to cancel your contract because they are not supplying what you pay for. Then go to tmob, and get the same contract, except the mobile internet works 100% of the time. Just a heads up, I had an 8 month battle with Orange over this. Now on tmob, and I've never been happier.
I bet if you phone customer services over this they'll say "we've never heard of this issue before" even though they've heard it loads. Orange are not acknowledging the problem exists.
PS I hate Orange (incase you couldn't tell!)
Sent from my HTC Desire using XDA App

Thanks, that's good to know. I've had some experience of what the exec customer complaints team do at work -its a very effective route!
Sent from my HTC Desire using XDA App

T-Mobile linking with Orange

If you want to take advantage of the improved reception service. Download the app Your Orange from the market "if your on Orange of course". Then there should be a link on there to sign up to use the both network carriers which is coming online in October.
Thought I'd let orange users know if they didn't. I'm not sure about the T-Mobile users though.
The link on Your Orange is called "Text and call in more places"
Sent from my HTC Desire using XDA App

No need to download an app for T-Mobile - fill in your detail on this page :-
www.t-mobile.co.uk/shop/coming-soon/share/

No need to download the app on orange. Fill in the details on this page. Its where the app sends you.
https://tellus.orange.co.uk/coverage/mobile
How dare you make malicious claims that orange bloatware is usefull. I nearly believed you.
Thanks for the hint I didn't realise you had to do something to take advantage of this.

Brilliant...I've filled my details in cos i get naff all signal in my house!! lol

T-Mo and Orange are really looking for early adopters, at some point in time (next year I think) the ability will be rolled out to all their respective customers.

Just got a call from Orange regarding this because I sent them an email. And they said that T-Mobile users will also take advantage of the Orange network as well so its not just for Orange.
Happy Days
Sent from my HTC Desire using XDA App

Fairly sure that initially this is voice and text only so if roaming, there will not be any data (push email etc)

AjUK said:
Fairly sure that initially this is voice and text only so if roaming, there will not be any data (push email etc)
Click to expand...
Click to collapse
Orange told me that if the phone picks up a stronger signal with T-Mobile than orange in a specific area. It will connect with T-Mobile instead of orange. So I think it will use data
Sent from my HTC Desire using XDA App

According to the various news stories a couple of weeks ago, it will be 2G initially and 3G will be coming later. Going live 5th October, apparently!

So does this affect Virgin users since Virgin are piggy-backed on the T-mobile network?

If it is 2G only then booo. I don't have a problem getting a signal ANYWHERE however i do not get 3G in my home or within half a mile of it. Orange has 3G in my area so was hoping for that lol.
EDIT:
No data til next year possibly.
site said:
The shared network at the moment only supports voice calls and text messaging. Everything Everywhere said next year the offer will be extended to mobile data, and will also provide seamless mid-call hand-off between Orange's and T-Mobile's networks.
Click to expand...
Click to collapse

All T-Mobile & Orange UK Customers Look Here!

As some of you may know, T-Mobile and Orange are merging
So what are the benefits to T-Mobile customers?
You should be able to get better coverage
Improved signal
Faster Internet
So when do you get these benefits?
NOW - and it's free
I've just done it and now instead of 3 bars i get 4
http://www.t-mobile.co.uk/share/
All you have to do is turn on Data Roaming in Wireless & Network Settings

I did this yesterday, thought it would be good. Seen no difference, not a thing so far!
Anyone know how to keep an eye on if I'm on T-Mobile or Orange cell towers??
Also when you enable "Data Roaming in Wireless & Network Settings" there is a rather nasty warning about potentially incurring charges from other operators, could it hop me over onto other providers without me knowing and getting me cross-network charging? (I'll admit I don't really understand the roaming part of this)

couple of issues with this:
1) 2G roaming only until 2011
2) Orange cell will only be selected if their is zero tmobile coverage. Auto selecting best cell site for signal strength will be next year.
In other words, this is a very basic roaming service.
You can force orange service but then you will only get 2G

i did this yesterday, will be better when HSDPA is added.

At the moment, until sometime in 2011 you will only use the "other" network when you lose your existing signal completely.
In 2011 it will just give you whatever is strongest, but at the moment you have to completely lose all your existing signal.
And it only shares 2g at the moment, so you will not be able to get better 3g signals.

but still useful for those times when you do in fact lose signal or your signal is low.
and if you sign up now then you'll be ready for 2011

First quarter is when 3g/Hsdpa roaming will be enabled.
You can manually select either network at the minute tho
Sent from my HTC Desire using XDA App

One benefit is lower power after it locks on to an Orange signal when having lost the T-Mobile signal. Otherwise, mine would be stuck with high power drain searching, checking, verifying and registering to the T-Mobile network consecutively. I definitely now have 1-3 bars with Orange when I had 0 priorly. Very happy at the move.
-----------------------------------
- HTC Desire via XDA App -

Get off my network T-Mobile scum! >;P

Maybe change the title to include Orange users too?
Did scans today and its a seperate network and goes by the name: Orange T Mobile
HOW GENIUS ARE THEY?!

GANJDROID said:
Did scans today and its a seperate network and goes by the name: Orange T Mobile
HOW GENIUS ARE THEY?!
Click to expand...
Click to collapse
Incorrect, it will be called 'Everything Everywhere'.
Still a crap name really but there we go.

oursoul said:
Incorrect, it will be called 'Everything Everywhere'.
Still a crap name really but there we go.
Click to expand...
Click to collapse
Yes, it will be called Everything Everywhere but if you're on T-mo and sign up for this, the network will appear as "T-mobile Orange" when you're "roaming" on the Orange network. I think for Orange customers "roaming" on the T-mo network it shows as "Orange T-mobile"

fredfox_uk said:
if you're on T-mo and sign up for this, the network will appear as "T-mobile Orange" when you're "roaming" on the Orange network.
Click to expand...
Click to collapse
Yep, that's what I'm seeing ATM

oursoul said:
Incorrect, it will be called 'Everything Everywhere'.
Still a crap name really but there we go.
Click to expand...
Click to collapse
The networks aren't merging, they'll still be seen as two seperate companies under the parent "Everything Everywhere" company AFAIK.
Also, anyone else noticed the damn Content Lock problem? :/

I stand corrected.. twice.

oursoul said:
Incorrect, it will be called 'Everything Everywhere'.
Still a crap name really but there we go.
Click to expand...
Click to collapse
Their project is called Everything Everywhere, but the network that you connect to when yours has lost signal is Orange T-Mobile (and vice versa)
Edit. Nvm, didn't see someone already said this
Sent from my HTC Desire

This looks really good.
I never got a T-Mobile signal inside our local supermarket, but now got a full 4 bars under 'Orange T-Mobile'... and as soon as back home, Im back to T-Mobile again. Cool!

I sent the text to have this set up on my iPhone. To get this to work on my desire I will just need to turn on roaming and aromatic network selection won't i?
Sent from my HTC Desire using XDA App

well orange sent me a text the other day to tell me my phone switched over to the t-mobile network for the first time...
after breaking in to a cold sweat and holding on to the nearest fixed object rather tightly, waiting for aliens to land, or the world to end...
I deleted the text and life went on as normal lol

I have just set up my phone! Hopefully this should improve Orange's poor coverage

Anyone on Three Uk having signal problems (2g) ??

I have my Desire on Three UK network. It used to fall back to a 2G signal when there was no 3g coverage, for example when I am at home.
I noticed yesterday that my phone just wouldn't get a signal in the house, I then checked my old N95 which still has a Three Uk sim card and same problem.
Anyway I went to work and same issue inside the office. Can get a 3g signal when there is one but no 2g signal.
I deceided to phone up Three customer service to see if there was a fault or something but no real help there apart from they said they would report what I said to their technical team.
I then come home and look on the net and see things like this....
http://www.gogadgetnews.com/2010/11/08/3-starts-killing-off-2g-coverage/
Is anyone else experiencing similar problems ?
If they have switched of 2g here then I am fuming as it means I cant receive any calls at home !!

The 3 network hate to 2 use 2g because thay have to pay 02 to piggy back on there network
Sent from my HTC Desire using XDA App

tidy said:
The 3 network hate to 2 use 2g because thay have to pay 02 to piggy back on there network
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
They used to use O2, but they switched to Orange some years ago.
If you no longer get a signal at home or work you may be able to get out of your contract.
Regards,
Dave

Yes. so much so i have got out of my contract eary without penatly, over the last 6 months the 3g transmiter works for a few days every time thay fix it.

Thay have turned off 2g now a quick look on Google will fill you in with the information.

Loss of signal, no auto reconnect.

I am having an issue on my One X (unbranded and unlocked) with the signal vanishing and not reconnecting unless I force it. I was wondering whether it effects all networks or just networks that use more than one carrier. Three has its own 3G network but it uses Orange 2G signal. I also saw a thread with the same issue on T-Mobile / Orange which is also dual carrier.
I am wondering whether it is the switch between these networks which is causing it to lose signal and not reconnect.
I have had several instances where my signal has an R next to it as if it is roaming, this would be when it is connected to the Orange 2G network, I never had this problem on my Desire HD or Sensation.
Does anyone know of any issues on Vodafone or O2 regarding signal loss or is it just networks which use multiple carriers.
My One X is stock and bootloader has not been unlocked.
Thoughts?
Sent from my HTC One X using Tapatalk 2

Are you still on the 126 SW?
As your unbranded then you should be able to get the 128 update.
With 126, my Three handset recieve level was about -88 to 91dbm.
With 128 its now at -75dbm in the same location.
Most, if not all of the roam to Orange has now been disabled, remaining where there is no Three signal at all.
Steve

No I have upgraded to 1.28, unfortunately I am still in an area where it does switch to Orange 2G signal.
It seems to hang on to 3G until I have virtually no signal, then goes to no signal and doesn't reconnect unless I force it. It seems to mostly happen when I put the phone away on my pocket so I dont notice I have no signal until I check my phone.
I lost signal today and to test the reconnect I left the screen on and I drove about 20 miles through large-ish towns and it didn't reconnect once, had to force it when I got home.
Not sure if this effects single carrier networks, O2 or Vodafone?
Sent from my HTC One X using Tapatalk 2

Have you had the same issue with any other handset?
Are you a new customer to Three and this is the first you have seen of this?
Reason I ask is when I was thinking of going to Three for my main phone, I tested with a handset I just used for tethering off the one plan.
I drove out of town to an area where I guessed there would be no Three coverage.
The signal hung on for ages but when it dropped I made a note of where it dropped. After a few moments the handset went over to Orange 2g. I then drove back home. I must of drove at least 5 miles past the point I noted earlier before the Orange signal itself dropped and had to force the handset to Three myself.
This sounds similar to your issue and was with a Desire S….but you say you didnt have this with previous handsets. All very strange
Steve

I've had a Desire HD and a Sensation both on Three and never had issue on either of these.
There must be something different about the way the One X handles the switch of signal, or maybe it's just faulty.
Might try some other SIM's from other networks, if that doesn't work I'll get a replacement.
Sent from my iPad using Tapatalk HD

I have this phone second day and I see this signal problem as well, I got iphone 4s in Three and HTC One X in Three as well and in same place Iphone show me 3G connection and 3 bars, HTC show only one bar and sometime nothing.
How get update to1.28?
I check update via my phone and nothing show me
My phone have no 1.26

shrubz said:
No I have upgraded to 1.28, unfortunately I am still in an area where it does switch to Orange 2G signal.
It seems to hang on to 3G until I have virtually no signal, then goes to no signal and doesn't reconnect unless I force it. It seems to mostly happen when I put the phone away on my pocket so I dont notice I have no signal until I check my phone.
I lost signal today and to test the reconnect I left the screen on and I drove about 20 miles through large-ish towns and it didn't reconnect once, had to force it when I got home.
Not sure if this effects single carrier networks, O2 or Vodafone?
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I'm on three and it never seems to switch to gsm just looses signal all together and takes ages to reconnect once I move location. this is a proper pain I've had the phone replaced three times changed sim still not got better I'm thinking its the radio version on this phone or some software related issue.

If you're phone is from Three you won't get the update until Three release it.
I did see on another thread that Three won't be releasing 1.28 as HTC are currently working on the next update. Don't know how true that is.
My phone is unbranded and unlocked to any network, which is why I got the update.
Think I'm going to get a replacement and see if that's any better, hope it's not a general issue with the one X having lower signal.
Sent from my HTC One X using Tapatalk 2

thewrench80 said:
I'm on three and it never seems to switch to gsm just looses signal all together and takes ages to reconnect once I move location. this is a proper pain I've had the phone replaced three times changed sim still not got better I'm thinking its the radio version on this phone or some software related issue.
Click to expand...
Click to collapse
If you dial *#*#4636#*#* on your phone and select phone info you can select GSM only which is 2G, this really improves signal but because it's 2G you are stuck on really slow data speeds.
If that is the case and you've had 3 replacements, maybe it's worth holding out for the next update to see if that fixes the problem.
I'm a little uneasy about returning it for a replacement as I don't have any other problems with it (bad screen seal, banding on display or yellow display) I may end up with more problems with a replacement.
Sent from my HTC One X using Tapatalk 2

Is any chance change three rom on factory rom?

I had similar issues to what you are describing with yours on my original unlocked/unbranded HOX on T-Mobile. I had issues on top of the ones you mentioned where it was also saying I had a signal and had appeared to lock up and would just drop the mobile network and say at the bottomg of the screen "preparing sim".
Most the time I was stuck with putting it in and out of airplane mode to make calls, only for them to drop or fail all together.
This was on both 1.26 and 1.28 FW. In the end I took mine back and swapped it and the replacement has been perfect since. so it was without doubt a hardware fault in my case!
Good luck solving your problem, but I would suggest taking it back and getting a straight swap.

Wielki.Brat said:
Is any chance change three rom on factory rom?
Click to expand...
Click to collapse
You can't change you ROM unless you unlock the Bootloader at HTCDev and this will void your warranty with HTC.
Three will release an update eventually, and 1.28 is no better signal wise for me than 1.26 was!!

noisy_lightning said:
I had similar issues to what you are describing with yours on my original unlocked/unbranded HOX on T-Mobile. I had issues on top of the ones you mentioned where it was also saying I had a signal and had appeared to lock up and would just drop the mobile network and say at the bottomg of the screen "preparing sim".
Most the time I was stuck with putting it in and out of airplane mode to make calls, only for them to drop or fail all together.
This was on both 1.26 and 1.28 FW. In the end I took mine back and swapped it and the replacement has been perfect since. so it was without doubt a hardware fault in my case!
Good luck solving your problem, but I would suggest taking it back and getting a straight swap.
Click to expand...
Click to collapse
Interesting, I too had the Preparing Sim message until I got a new SIM from Three, this seemed to fix this message but I am still having Signal Problems.
I think I'll follow your lead and go for a replacement, I have to use Airplane mode to force the signal to reconnect as well.
Thanks

I can confirm I have these problems. I'm on three but the phone was from Dialaphone and with orange but is unlocked. I have exactly the same problems as those been described. This is a very irritating problem that makes me miss calls and texts in my poor 3 signal area.

Smith2001 said:
I can confirm I have these problems. I'm on three but the phone was from Dialaphone and with orange but is unlocked. I have exactly the same problems as those been described. This is a very irritating problem that makes me miss calls and texts in my poor 3 signal area.
Click to expand...
Click to collapse
I think you're best off to return it for a replacement, that's what i'm going to do. Hopefully that will fix my problem and not create any more!!

I have the same issue on my device. On my 2nd replacement and its still the same.
No problems with my iPhone 4S.
Hopefully a radio update will sort this out.
Sent from my HTC One X using XDA

shrubz said:
If you dial *#*#4636#*#* on your phone and select phone info you can select GSM only which is 2G, this really improves signal but because it's 2G you are stuck on really slow data speeds.
If that is the case and you've had 3 replacements, maybe it's worth holding out for the next update to see if that fixes the problem.
I'm a little uneasy about returning it for a replacement as I don't have any other problems with it (bad screen seal, banding on display or yellow display) I may end up with more problems with a replacement.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
was my worry everytime but thankfully the only issue ot kept coming back with was the signal issue so it looks like its here to stay, i tried the *# menu and when i select gsm only i get no signal????? called three today to say i want to activate the gsm mode when im in poor 3g areas and they said for some reason i am unable to, he could explain why? but it seems some three customers can switch to gsm, i have never seen a g icon on my phone, either got 3g or nout!!

thewrench80 said:
was my worry everytime but thankfully the only issue ot kept coming back with was the signal issue so it looks like its here to stay, i tried the *# menu and when i select gsm only i get no signal????? called three today to say i want to activate the gsm mode when im in poor 3g areas and they said for some reason i am unable to, he could explain why? but it seems some three customers can switch to gsm, i have never seen a g icon on my phone, either got 3g or nout!!
Click to expand...
Click to collapse
I think it might depend on location, in some areas the 2G signal (Three use Orange network for 2G) has been turned off. In my Area (South West England) I still have access to the 2G GSM Signal.
Obviously Three save a lot of money from turning off GSM and not paying Orange to use their network.

shrubz said:
I think it might depend on location, in some areas the 2G signal (Three use Orange network for 2G) has been turned off. In my Area (South West England) I still have access to the 2G GSM Signal.
Obviously Three save a lot of money from turning off GSM and not paying Orange to use their network.
Click to expand...
Click to collapse
thanks for the info

Guys Im three network customer and now I bay this HTc from my friend with is 3 network customer as well, can I claim now exchange this phone? I have only photo delivery invoice. Can I?