Develop Bugs

email client sucks badly

Basically there are two main flaws which MUST be fixed by HTC!
1) 9 times out of 10 when you try to create a new imap account, the setup doesn't proceed over the incoming server page so you can't configure it at all
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
HTC must fix these issues as soon as possible, as they make the Desire unusable as a reliable business tool. Seriously

massimax said:
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.

ritdaw said:
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.
Click to expand...
Click to collapse
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...

massimax said:
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...
Click to expand...
Click to collapse
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.

ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
I haven't had any problem with corporate exchange certificate when was using my old windows mobile phones nor with my former Androids (Hero and Magic) but with this Desire it's a nightmare. When using K-9 client everything works fine so I think it's HTC client's fault...

Will be interesting to see whether anyone else has the same issue. I can't fault it, works just as well as it did on my Hero!

Untrusted certificate problem...
I've got this problem too, but, I don't know why, after few attempts, the problem is switched off by itself.
I don't know if it is possible to load the certificate into the phone via browser, but you can try this way.

Sending email via outbox without data connection is not possible...
This is another odd issue:
If there is not a data connection, the email client is NOT able to send email. Normally the email clients move email into the outbox folder for a future sending when a data connection will be available.
It's simple to test. You can try this issue, disabling every data connection on your phone.
This is very boring issue, mostly for those people that strongly use email for business.
Any feedback about?

ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
Exactly the same with me too. Which version of Exchange are you using? If it is 2007 just remove the handset from exchange managed devices then recreate the account on the handset. Might help?

Just to confirm, currently using Exchange 2003.

Weird, the client is working perfectly for me, with Exchange 2007. I wonder what it is about your environment that triggers the problem?

I've setup IMAP acounts many many times with no issues at all on my Magic because of constant re-flashing ROMs ;-) (most of the time with the HTC mail client). Also the 2 IMAP acounts on my desire were setup in minutes with no problem. Maybe your device is faulty?

i had as well no problems setting up my corporate exchange account. it was exactly like on my hero. it showed me a warning about the certificate once, i think i pressed ignore and that's it. no more problems.
Exchange 2003
Cheers
Chaos42

Oh yeah I forgot about the IMAP bit. I use IMAP for my personal email account and again, it worked first time and has worked perfectly since. Same on my G1, though the default client lacked some functionality on there.
Do you have good connectivity when you run through the IMAP set up process? When you enter your details it tries to connect and verify that they are correct, so I wonder whether this is the delay/hang you're seeing?

massimax said:
Basically there are two main flaws which MUST be fixed by HTC!
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
Indeed have this issue with exchange 2003.. Just to bad.. It's so close to being perfect, but now I have do dig out my iphone again..
I've been in touch with HTC customer service. They don't see this as a bug, but agreed to open a feature request to allow 'download and trust certificate' aka TouchDown does..

not had any exchange issues on my desire with exchange 2007 or 2010 as of yet. really pleased with the email client actually, works a lot better than my n97 one did!

Problem with SMTP Auth

Hi,
I'm having some problems with default Mail application of Android under HTC Desire for sending mails through my personal mail server.
I host my own mail server with SMTP Authentication but *only* with Android Mail application it seems to ignore username/password I provided under the account settings so no authenticated session is done on the mail server and this one reject the client because of this. SASL Authentication is properly working with other clients (Windows mobile pocket outlook, Thunderbird 2 or 3, Outlook ...etc)
Do you have such other similar experience/problem with SMTP Auth within Android 2.1 please ?
Thanks by advance,
laurent

Hi, i'm having the same problem using the corporate SMTP server (which works for everyone else). Might be a bug on the email app?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

hi !
thks for your reply, now i know that i'm not alone
I was afraid of this ... it could be a bug
I searched on Google about this problem but found no interesting entry anywhere about it like if nobody saw it ?!
Do you know if there is a sort of BugZilla for android OS please ? Maybe we could find an entry there or at least enter a new one if necessary ...
laurent

Hi, the email application belongs to the Sense, so HTC should fix it. The stock Android email app works (tested on a Samsung phone with the same SMTP server) but is not available on Desire.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

Ok, thks for this information, sorry I was thinking this one was the default mail application from Android
so we have nothing to do other than waiting and cross our fingers that HTC release a fix asap ...

if you want the default android one, i ffound it on a post here somewhere....cant find it now though, but you can download it from http://rhedgehog.com/apk/email.apk
If someone can upload it to rapidshare or something (no access here at work) it'd be cool.
Edit: Oh by the way, have no issues with my server. Auth turned on, standard SMTP, SSL off. no idea what software my host is running on the server though.....

hi,
thks for your reply !
do u mean smtp auth is working properly for you ? if so can you give me firmware version of your htc desire please ?
thks
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

SMTP Auth is working fine for me with SSL, I use Runbox premium mail service.
I am running software version 1.15.405.4

1.15.110.11

Hi again,
Thks all for your informations, I also have 1.15.405.4 and so did some new tests with SSL enabled/selected this time and SMTP Auth is now working !
If I go back and disable SSL, I have no logs on my Postfix server-side about SMTP Auth and client is purely rejected.
By the way, for my curiosity I tried with the Android default Email application rhedgehog provided (thks) and with this one SMTP Auth is working with SSL selected or not ...
So, as a workaround, I finally kept SSL on but did not find yet the last word of this problem !?
@alebolic : maybe you should try with SSL on ...
laurent

lolomin said:
Hi,
I'm having some problems with default Mail application of Android under HTC Desire for sending mails through my personal mail server.
I host my own mail server with SMTP Authentication but *only* with Android Mail application it seems to ignore username/password I provided under the account settings so no authenticated session is done on the mail server and this one reject the client because of this. SASL Authentication is properly working with other clients (Windows mobile pocket outlook, Thunderbird 2 or 3, Outlook ...etc)
Do you have such other similar experience/problem with SMTP Auth within Android 2.1 please ?
Thanks by advance,
laurent
Click to expand...
Click to collapse
I have a Samsung Vibrant Galaxy S on t Mobile. I have no pop3/smtp issues on all platforms and devices including my Blackberry 8520, 9700, and Pearl. I have two POP3/SMTP accounts that I need email to send and reviece from constantly allday. Sinc eI bought my Android phone I have had nothing but issues on both the defaul internal client and with apps like K9 for example.
Whether I am rooted or not, fresh reboot or after it has been on or idle, smtp always fails a few days after adding account and POP3 works occasionally. I have tested full and as needed syncing, other SSL ports and etc other than the recomnmended and still pop3 is sporatic and SMTP fails frequesntly a few days after thet account are created in the phone. I had zero issues on my Blackberry, I just dont understand why these phones are giving so many people issues.
?? I am begining to wonder if everyones issue is a task killer killing an app that is needed and it is not opening when needed?
?? Is there a underliying push to make people use Gmail and apps instead of the phone?
It must be a base system issue because POP3/SMTP apps behave the same way. As everyone knows Gmail works fine always. My Yahoo! Mail app works perfect as well.
WA: I just use bookmarks I placed on my Home screen to access my mail via browser.

Not sure if it is relevant, I use a service called authsmtp for all my outgoings, and it is a little irritating when being set up on Android HTC Desire froyo. The first time it tries the access and says the host isn't responding, if you then say you have ssl it then produces a checkbox saying login required and you can enter a username/passw combo. After that it works.....
Seems like the requirement to let it know you have secure access isn't geared to the first attempt to set up.
Barry

Same problem here.
The HTC Desire Z mailclient does not support SMTP Auth with my mail server.
I checked on my mailserver to find the problem, but the phone does not try auth
at all.
Server says "220 ... ESMTP Sendmail.."
Phone sends "EHLO [..ip..]"
Server answers
"
250....
...
250-AUTH DIGEST-MD5 CRAM-MD5
...
"
Phone sends "QUIT"
The Phone shows "server does not support authentication".
BTW: this phone is the only client I tested with this bug. Working clients are: Thunderbird, iPhone, iPad, aso
It seems HTC mail does not support the provided Auth methods. If anyone of you has a working setup, could you please tell me which mailserver it is or tell me what auth method
would work ?

Have you tried authsmtp as I mentioned? They were aware of the original problem I had and they may well be able to fix the Z issue.
B

HTC Desire and Exchange 2007 (ActiveSync)

Hi Guys,
I bought myself a HTC Desire last night but it wont authenticate with my Exchange 2007 server. I have many other handsets which use Windows Mobile and manage to connect to and sync fine via ActiveSync.
I have tried this via both HSDPA/3G connections and also WiFi within the office.
No joy
Can anyone offer any advice?

Exchange 2007 worked fine using 2.1 (Mail), and better using froyo (Mail+Appointments)
I just point to the corporate webmail server, using the correct domain/user/pass.
It is off course necessary for your IT dept. to allow this..

hmmr said:
I just point to the corporate webmail server, using the correct domain/user/pass.
It is off course necessary for your IT dept. to allow this..
Click to expand...
Click to collapse
Hi hmmr,
I am definitely using correct credentials and server address etc. As for the IT Department, I am it
I'm thinking there's something I need to do on Exchange 2007 but not sure what.

Did you try this: http://forum.xda-developers.com/showpost.php?p=7593171&postcount=4 ?

I found the problem, it was user error. I was typing my password incorrectly. I will now sack myself

[Q] Problem with active sync

Hello
I have a HTC Desire with android 2.2 Sense.
My Company is using lotus Notes.
So I am trying to connect with exchange.
It works great if i use Touchdown but if i try to connect over the standard interface it always response "Authentification faild" Bad username or password.
Of course I checked the box for SSL.
Thy for any help
raplay

It seams to be a problem with EAS.
Android does not support EAS ...
So i think there is no way to solve this problem.
Only way is to wait for the next update
Thy raplay

Thread moved in Desire General.

[Q] GB Sense 3.0 + Exchange ActiveSync = Not working

I have now found a well functioning ROM, InsertCoins. The only thing that is not ok, is that I can't set up my Exchange account with ActiveSync in sense 2.1-3.0. Have tried several ROMS and have found that there must be something with the security policy in the sense 2.1-3.0 that is different. LeeDroids ROMs work "normally", but they do not have the user interface I want.
Got a tip about using TouchDown with ActivSync. It works, but then I'm stuck with touchdowns calendar, which I do not like anything special.
I'm surprised that I don't see many that have the same problem as me, so I wonder if there's something about the policy in my company who do this, or there are few that uses exchange account on their htc rooted desire .....

I'm running InsertCoin GB Sense v1.03 with Exchange Active Sync to our corporate mail server. Works just fine.
Our company uses a policy to force a PIN or password, with a maximum unlock time of 1 hour. Also it is Exchange Server 2007 (not sure which updates/fixes have been applied ATM).
Which version of Exchange Server is running in your organization?

Noppes123 said:
I'm running InsertCoin GB Sense v1.03 with Exchange Active Sync to our corporate mail server. Works just fine.
Our company uses a policy to force a PIN or password, with a maximum unlock time of 1 hour. Also it is Exchange Server 2007 (not sure which updates/fixes have been applied ATM).
Which version of Exchange Server is running in your organization?
Click to expand...
Click to collapse
I think that my company use Exchange Server 2007.
I get this message after I get through all registration and ready to finish...
"Exchange Policy error
Unable to sign in to your Wxchange account because your policy settings are incompatible with those on server.
Please contact your IT team for assistanse"
I believe that our security policy have max unlock time of 15 minutes..

Try another mail-client like e.g. K-9 Mail:
https://market.android.com/details?id=com.fsck.k9

MatDrOiD said:
Try another mail-client like e.g. K-9 Mail
Click to expand...
Click to collapse
Thanks, but K-9 don't have calendar, who is the main reason for me to use exchange on my mobile...

no prob here... google exchange in rcmix.
Sent from my HTC Desire using Tapatalk

vrolok71 said:
no prob here... google exchange in rcmix.
Click to expand...
Click to collapse
I can confirm that. No problems at all with Exchange integration. I have 3 (!) accounts push-synced on my RCMixS 1.6.2. Must be something else then.

/rant/ said:
I can confirm that. No problems at all with Exchange integration. I have 3 (!) accounts push-synced on my RCMixS 1.6.2. Must be something else then.
Click to expand...
Click to collapse
Tried RCMixS 1.6.2 now, get the same error after i make pin code.
In additional to the error message it says:
Security Policy Required
Policy Setting incompatible:
Allow storage card
Allow Desktop Sync
Contact your IT administrator for assistance...
I could stay at a working sense 2.1 version, but after seeing all the new features, I really whant to find out what it is that is not compatible. If not, I'll use Touchdown, it's the only way to get exchange to work.
So, what do Touchdown have/do, that can work around androids/my companys security??? I whish I knew... I hate the calendar in Touchdown, and I'm not able to use Jorte calendar or other calendars....
I did not have this problem with old interface, in any roms....
It makes me insane that I cant find out why this is....
Update: It was my company that had to make ajustments on exchange server to newer versions of Android. Now it works fine.

I have the same problem
I'm having the same issue. After running MikFroyo for about 6 months, I've been impatiently waiting for some GB rom to get stable and fully-functional enough to use as a daily--then of course as soon as I had a taste of Sense 3.0, that's what I want to run... For me, I'd be fine with using Touchdown (I just want the email), but I get the same error with that app as I get with Sense's embedded Exchange AS setup: Authentication error. I've checked and rechecked my username and password several times, and it works fine when I go back to Froyo (whatever sense). I'm on MikG sense 2.1v0.5, and I've tried VR Kingdom (Sense 3.0). I really like this MikG rom, that's pulled several elements of S3.0 into the 2.1, because it will run on my favorite kernel from way back in the Eclair days when I was running BakedSnack (this is the first GB ROM I've found that runs smoothly under my BakedBattery kernel-- hero-over #7).
I've rambled. I plan to check out some of the other mail programs mentioned above...
UPDATE: I tried Touchdown and k-9 Mail and DroidMail, all with unsuccessful results. I had submitted a case with the IT group at my company this morning and was waiting for some action on that (IT group is in India). A tech IM'd me and asked me what version of Android I was running--I told him 2.3.3, and he disappeared. So, I tried one more time on the native Exchange AS app, and viola, it worked--email, contacts, calendar are all syncing now. The notes in the case closure email state, "we have enabled your new device ID in server..." It seems like I noticed awhile ago that what my phone was called had changed, and I thought it was a GB thing, not a sense thing... Anyway, this may be a one-off case, or it may apply. Either way, I just wanted to update.

I also have problems using HTC's default mail client ever since Sense 2.1 and Sense 3.0.
I get the incompatibility with our corporate server due to:
- Remote Desktop
- Desktop sync
- S/MIME
Worked fine with Sense 2.0.
HTC must have changed/enhanced their security policy which has caused this issue.
Touch Down works, but if you actually go the "Security policies", it does mention incompatibilities with above, but it is ignoring them for now.
I wonder how one can report this to HTC?

I have similar problem - my corporate exchange does work only on Froyo (stock, Starburst) but fail to connect to server on Gingerbread CSW. I have tried Gingerburst, LeeDrOiD HD V3.3.1-Port-R2, RCMix S v2.0, InsertCoin 1.0.8 and all have same issue - server not available. Does GB identifies somehow differently? I know that server checks IMEI, but that is the same
Any hints would be welcome