[Q] Problem with active sync - Desire Q&A, Help & Troubleshooting

Hello
I have a HTC Desire with android 2.2 Sense.
My Company is using lotus Notes.
So I am trying to connect with exchange.
It works great if i use Touchdown but if i try to connect over the standard interface it always response "Authentification faild" Bad username or password.
Of course I checked the box for SSL.
Thy for any help
raplay

It seams to be a problem with EAS.
Android does not support EAS ...
So i think there is no way to solve this problem.
Only way is to wait for the next update
Thy raplay

Thread moved in Desire General.

Related

email client sucks badly

Basically there are two main flaws which MUST be fixed by HTC!
1) 9 times out of 10 when you try to create a new imap account, the setup doesn't proceed over the incoming server page so you can't configure it at all
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
HTC must fix these issues as soon as possible, as they make the Desire unusable as a reliable business tool. Seriously
massimax said:
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.
ritdaw said:
When creating my excahnge account, it just asks me if I want to acccept the untrusted certificate and thats it, thats the last I hear about that.
Click to expand...
Click to collapse
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...
massimax said:
It asks me to accept the certificate EVERY TIME it checks the email, even if I always allow it...
Click to expand...
Click to collapse
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
I haven't had any problem with corporate exchange certificate when was using my old windows mobile phones nor with my former Androids (Hero and Magic) but with this Desire it's a nightmare. When using K-9 client everything works fine so I think it's HTC client's fault...
Will be interesting to see whether anyone else has the same issue. I can't fault it, works just as well as it did on my Hero!
Untrusted certificate problem...
I've got this problem too, but, I don't know why, after few attempts, the problem is switched off by itself.
I don't know if it is possible to load the certificate into the phone via browser, but you can try this way.
Sending email via outbox without data connection is not possible...
This is another odd issue:
If there is not a data connection, the email client is NOT able to send email. Normally the email clients move email into the outbox folder for a future sending when a data connection will be available.
It's simple to test. You can try this issue, disabling every data connection on your phone.
This is very boring issue, mostly for those people that strongly use email for business.
Any feedback about?
ritdaw said:
Odd, mine hasn't ever done that. I've been using a Hero with exchange for 10 months or so and now the desire a few days with no issues.
Click to expand...
Click to collapse
Exactly the same with me too. Which version of Exchange are you using? If it is 2007 just remove the handset from exchange managed devices then recreate the account on the handset. Might help?
Just to confirm, currently using Exchange 2003.
Weird, the client is working perfectly for me, with Exchange 2007. I wonder what it is about your environment that triggers the problem?
I've setup IMAP acounts many many times with no issues at all on my Magic because of constant re-flashing ROMs ;-) (most of the time with the HTC mail client). Also the 2 IMAP acounts on my desire were setup in minutes with no problem. Maybe your device is faulty?
i had as well no problems setting up my corporate exchange account. it was exactly like on my hero. it showed me a warning about the certificate once, i think i pressed ignore and that's it. no more problems.
Exchange 2003
Cheers
Chaos42
Oh yeah I forgot about the IMAP bit. I use IMAP for my personal email account and again, it worked first time and has worked perfectly since. Same on my G1, though the default client lacked some functionality on there.
Do you have good connectivity when you run through the IMAP set up process? When you enter your details it tries to connect and verify that they are correct, so I wonder whether this is the delay/hang you're seeing?
massimax said:
Basically there are two main flaws which MUST be fixed by HTC!
2) you can't add untrusted certificate when syncronizing with an exchange server (this function is supported by standard android client and I can't understand why htc removed it!): I'm not able to recieve push corporate mails becouse of this and was forced to use K-9 client (which works as a charm)
Click to expand...
Click to collapse
Indeed have this issue with exchange 2003.. Just to bad.. It's so close to being perfect, but now I have do dig out my iphone again..
I've been in touch with HTC customer service. They don't see this as a bug, but agreed to open a feature request to allow 'download and trust certificate' aka TouchDown does..
not had any exchange issues on my desire with exchange 2007 or 2010 as of yet. really pleased with the email client actually, works a lot better than my n97 one did!

Problem with SMTP Auth

Hi,
I'm having some problems with default Mail application of Android under HTC Desire for sending mails through my personal mail server.
I host my own mail server with SMTP Authentication but *only* with Android Mail application it seems to ignore username/password I provided under the account settings so no authenticated session is done on the mail server and this one reject the client because of this. SASL Authentication is properly working with other clients (Windows mobile pocket outlook, Thunderbird 2 or 3, Outlook ...etc)
Do you have such other similar experience/problem with SMTP Auth within Android 2.1 please ?
Thanks by advance,
laurent
Hi, i'm having the same problem using the corporate SMTP server (which works for everyone else). Might be a bug on the email app?
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
hi !
thks for your reply, now i know that i'm not alone
I was afraid of this ... it could be a bug
I searched on Google about this problem but found no interesting entry anywhere about it like if nobody saw it ?!
Do you know if there is a sort of BugZilla for android OS please ? Maybe we could find an entry there or at least enter a new one if necessary ...
laurent
Hi, the email application belongs to the Sense, so HTC should fix it. The stock Android email app works (tested on a Samsung phone with the same SMTP server) but is not available on Desire.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Ok, thks for this information, sorry I was thinking this one was the default mail application from Android
so we have nothing to do other than waiting and cross our fingers that HTC release a fix asap ...
if you want the default android one, i ffound it on a post here somewhere....cant find it now though, but you can download it from http://rhedgehog.com/apk/email.apk
If someone can upload it to rapidshare or something (no access here at work) it'd be cool.
Edit: Oh by the way, have no issues with my server. Auth turned on, standard SMTP, SSL off. no idea what software my host is running on the server though.....
hi,
thks for your reply !
do u mean smtp auth is working properly for you ? if so can you give me firmware version of your htc desire please ?
thks
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
SMTP Auth is working fine for me with SSL, I use Runbox premium mail service.
I am running software version 1.15.405.4
1.15.110.11
Hi again,
Thks all for your informations, I also have 1.15.405.4 and so did some new tests with SSL enabled/selected this time and SMTP Auth is now working !
If I go back and disable SSL, I have no logs on my Postfix server-side about SMTP Auth and client is purely rejected.
By the way, for my curiosity I tried with the Android default Email application rhedgehog provided (thks) and with this one SMTP Auth is working with SSL selected or not ...
So, as a workaround, I finally kept SSL on but did not find yet the last word of this problem !?
@alebolic : maybe you should try with SSL on ...
laurent
lolomin said:
Hi,
I'm having some problems with default Mail application of Android under HTC Desire for sending mails through my personal mail server.
I host my own mail server with SMTP Authentication but *only* with Android Mail application it seems to ignore username/password I provided under the account settings so no authenticated session is done on the mail server and this one reject the client because of this. SASL Authentication is properly working with other clients (Windows mobile pocket outlook, Thunderbird 2 or 3, Outlook ...etc)
Do you have such other similar experience/problem with SMTP Auth within Android 2.1 please ?
Thanks by advance,
laurent
Click to expand...
Click to collapse
I have a Samsung Vibrant Galaxy S on t Mobile. I have no pop3/smtp issues on all platforms and devices including my Blackberry 8520, 9700, and Pearl. I have two POP3/SMTP accounts that I need email to send and reviece from constantly allday. Sinc eI bought my Android phone I have had nothing but issues on both the defaul internal client and with apps like K9 for example.
Whether I am rooted or not, fresh reboot or after it has been on or idle, smtp always fails a few days after adding account and POP3 works occasionally. I have tested full and as needed syncing, other SSL ports and etc other than the recomnmended and still pop3 is sporatic and SMTP fails frequesntly a few days after thet account are created in the phone. I had zero issues on my Blackberry, I just dont understand why these phones are giving so many people issues.
?? I am begining to wonder if everyones issue is a task killer killing an app that is needed and it is not opening when needed?
?? Is there a underliying push to make people use Gmail and apps instead of the phone?
It must be a base system issue because POP3/SMTP apps behave the same way. As everyone knows Gmail works fine always. My Yahoo! Mail app works perfect as well.
WA: I just use bookmarks I placed on my Home screen to access my mail via browser.
Not sure if it is relevant, I use a service called authsmtp for all my outgoings, and it is a little irritating when being set up on Android HTC Desire froyo. The first time it tries the access and says the host isn't responding, if you then say you have ssl it then produces a checkbox saying login required and you can enter a username/passw combo. After that it works.....
Seems like the requirement to let it know you have secure access isn't geared to the first attempt to set up.
Barry
Same problem here.
The HTC Desire Z mailclient does not support SMTP Auth with my mail server.
I checked on my mailserver to find the problem, but the phone does not try auth
at all.
Server says "220 ... ESMTP Sendmail.."
Phone sends "EHLO [..ip..]"
Server answers
"
250....
...
250-AUTH DIGEST-MD5 CRAM-MD5
...
"
Phone sends "QUIT"
The Phone shows "server does not support authentication".
BTW: this phone is the only client I tested with this bug. Working clients are: Thunderbird, iPhone, iPad, aso
It seems HTC mail does not support the provided Auth methods. If anyone of you has a working setup, could you please tell me which mailserver it is or tell me what auth method
would work ?
Have you tried authsmtp as I mentioned? They were aware of the original problem I had and they may well be able to fix the Z issue.
B

[Q] Exchange 2010 Doesn't work on any HTC Device

Hi Community/Devs,
Funny conversation with a friend who went and bought a Desire HD (because I recommended it to control his life and work on his emails, Exchange 2010).
After a long time of troubleshooting his issue where his emails cannot work on his Desire HD, he's called HTC themselves and they have told him that Exchange 2010 does not work on ANY of their devices (Android). Funny thing is... I have a normal Desire and my emails work perfectly on our Exchange 2010. My calendar, mail and contacts sync beautifully.
My mate, has problems syncing emails, contacts sometimes and calendar. Says it's connected but cannot send an email. This has been frustrating him as it is a fantastic phone, but can't get one of the most important things, emails, working on it and yet, it's perfect on mine.
Can anyone else confirm?
Thanking you all.
Hi,
nope the information from HTC is wrong. I have here two Exchange accounts on my Desire HD with Stock ROM. One is an Exchange 2007 and one a Exchange 2010. Both are working perfect as expected.
The question would be what the exchange system on the other side of the wire said when an error occured.
bye
Sven
Sven424 said:
Hi,
nope the information from HTC is wrong. I have here two Exchange accounts on my Desire HD with Stock ROM. One is an Exchange 2007 and one a Exchange 2010. Both are working perfect as expected.
The question would be what the exchange system on the other side of the wire said when an error occured.
bye
Sven
Click to expand...
Click to collapse
Thank for the confirmation. I'm linking this thread to my mate who has the problem. He may have some questions. I don't have a Desire HD, but just the first Desire. I know not much difference, but in all, you're saying it works which is what I would like for him to know and maybe go back to HTC and tell them to shove... ok, maybe not, but at least ask again in a polite manner.
Maybe HTC were referrinmg to Hotmail Exchange with DHD.
Their stock mail app does not work with this model yet. For this, you need to install the stock Google mail app, Improved Email or a paid version (some with HTML) from the Market.
Not sure if this was what your looking for, as you didn't state MS Hotmail. But maybe the reason given by HTC.
Hotmail does work with DHD Stock on exchange, but only on the 2.2.1 version of the ROM. However there is a refreshing bug with it.. and also no HTML
springy said:
Hotmail does work with DHD Stock on exchange, but only on the 2.2.1 version of the ROM. However there is a refreshing bug with it.. and also no HTML
Click to expand...
Click to collapse
Yes, there is that bug, that's why it doesn't work properly and unusable.
Sent from my Desire HD using XDA App
@OP: This is a Active sync issue, In Exchange 2010, active sync should be enabled for your friend;s profile for the sync to work. as him to check with this Exchange admin
Don't know if this may of any help but...here it goes
http://forum.xda-developers.com/showthread.php?t=797733&highlight=SERVER
Cheers,
I've been syncing with Exchange 2010 with no issues since end last year.
I had a friend who was experiencing the same issue a while back - but only over WiFi (syncing was fine using data). We got his mail syncing over WiFi after temp rooting his phone with VISIONary and then installing ASProxy.. (for some unknown reason he didn't want to root his phone).
VISIONary: (can't find Market link)
ASProxy: https://market.android.com/details?id=com.Alsu.ASProxy

[Q] Android 2.3.3 does not support Exchange Mail?

I can use sense email to connect my company exchange email on Android 2.2 based roms. But, when I update to any 2.3 rom, it does not work. Everytime, it asks me to activate the exchange security policy, and told my phone not meet the exchange server policy after I set up the Ping code.
Please help me on this issue which prevent me from moving to new sense based on 2.3.3.
Thanks a lot in advance.
No reply from anybody? Maybe just myself who has this problem. I try 2.3.4, can not connect too.
sorry.i am not use
I've upgraded today to 2.3.3 via OTA and Exchange connection still works.
It most certainly does not help you but at least good to know, that it should work.
Sent from my Desire HD using Tapatalk
I have the same problem with exchange and the security incompatible issue. Any work around to this?
It had never works for me, because of the certificats in use in my corp. Works fine with enhanced email.
Sory for my bad english.
sending from RCMixed Desire HD using Kingdom....
i hope it would help but i do have the same trouble with my exchange account
in fact try this if it s the same thing that i was having
do not configure exchange via option there s no manual option just open email program and add an account from here, i was able to do it manualy
Hi khellendros74
I fixed that issue in using "Touchdown" (in Android Market) and most of my colleagues in my company do it when they are connected to exchange through Android
Same here
I've got the same problem here . Any way i set the exchange account it allways ends with "connexion impossible au serveur en raison d'une erreur de sécurité" (in french in the text).
Even the net administrator doesn't know what to do.
Could it possibly be a matter of certificat ?
Can those who haven't such concern could divulge theirs specifications for exchange account ?
Thanks
Lo

Hotmail sync problem

Hi there,
I have set up hotmail account on my htc one v, but seems I have some problems from day 1.
1. there are errors about failed sync
2. even trying to receive mail manually via standard mail soft I got info about "No new mails" - but I know that there are new mails.
It's my day 1 on htc one v.
I'm using official rom and soft.
I have provided correct account details and password.
any ideas?
m.hotmail.com server is down for almost 3 weeks already. A friend of mine with S3 has same problem.
The workaround is download Hotmail App from Google Play. It works as it has a validation process with a unique no.
well to be honest it sux totally especially a lot of apps are connected with that server -.-
no one is going to fix that? who should I contact about it?
http://answers.microsoft.com/en-us/windowslive/forum/hotmail
well seems that I need to wait for that
FIX
I also had problems with the hotmail sync, but today i made an system update and after that i visited hotmail.com with the stock browser.
Then i got the new e-mail notifications.
I hope this fixes your problems too.

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