[Q] Exchange 2010 Doesn't work on any HTC Device - Desire HD Q&A, Help & Troubleshooting

Hi Community/Devs,
Funny conversation with a friend who went and bought a Desire HD (because I recommended it to control his life and work on his emails, Exchange 2010).
After a long time of troubleshooting his issue where his emails cannot work on his Desire HD, he's called HTC themselves and they have told him that Exchange 2010 does not work on ANY of their devices (Android). Funny thing is... I have a normal Desire and my emails work perfectly on our Exchange 2010. My calendar, mail and contacts sync beautifully.
My mate, has problems syncing emails, contacts sometimes and calendar. Says it's connected but cannot send an email. This has been frustrating him as it is a fantastic phone, but can't get one of the most important things, emails, working on it and yet, it's perfect on mine.
Can anyone else confirm?
Thanking you all.

Hi,
nope the information from HTC is wrong. I have here two Exchange accounts on my Desire HD with Stock ROM. One is an Exchange 2007 and one a Exchange 2010. Both are working perfect as expected.
The question would be what the exchange system on the other side of the wire said when an error occured.
bye
Sven

Sven424 said:
Hi,
nope the information from HTC is wrong. I have here two Exchange accounts on my Desire HD with Stock ROM. One is an Exchange 2007 and one a Exchange 2010. Both are working perfect as expected.
The question would be what the exchange system on the other side of the wire said when an error occured.
bye
Sven
Click to expand...
Click to collapse
Thank for the confirmation. I'm linking this thread to my mate who has the problem. He may have some questions. I don't have a Desire HD, but just the first Desire. I know not much difference, but in all, you're saying it works which is what I would like for him to know and maybe go back to HTC and tell them to shove... ok, maybe not, but at least ask again in a polite manner.

Maybe HTC were referrinmg to Hotmail Exchange with DHD.
Their stock mail app does not work with this model yet. For this, you need to install the stock Google mail app, Improved Email or a paid version (some with HTML) from the Market.
Not sure if this was what your looking for, as you didn't state MS Hotmail. But maybe the reason given by HTC.

Hotmail does work with DHD Stock on exchange, but only on the 2.2.1 version of the ROM. However there is a refreshing bug with it.. and also no HTML

springy said:
Hotmail does work with DHD Stock on exchange, but only on the 2.2.1 version of the ROM. However there is a refreshing bug with it.. and also no HTML
Click to expand...
Click to collapse
Yes, there is that bug, that's why it doesn't work properly and unusable.
Sent from my Desire HD using XDA App

@OP: This is a Active sync issue, In Exchange 2010, active sync should be enabled for your friend;s profile for the sync to work. as him to check with this Exchange admin

Don't know if this may of any help but...here it goes
http://forum.xda-developers.com/showthread.php?t=797733&highlight=SERVER
Cheers,

I've been syncing with Exchange 2010 with no issues since end last year.
I had a friend who was experiencing the same issue a while back - but only over WiFi (syncing was fine using data). We got his mail syncing over WiFi after temp rooting his phone with VISIONary and then installing ASProxy.. (for some unknown reason he didn't want to root his phone).
VISIONary: (can't find Market link)
ASProxy: https://market.android.com/details?id=com.Alsu.ASProxy

Related

IMAP Issues

Hello, I'm hoping someone can help.
I recently bought a HTC Desire and I'm loving it except for a big problem with my IMAP email account.
Everything worked perfectly for the first day. However the next morning I noticed I hadn't received any emails. I ended up deleting the account and starting again. No joy.. I ended up hard resetting the device and setting all back up. This time the only mail I received was what it hadn't received prior to resetting.
Now after numerous resets and support phone calls the device receives absolutely nothing yet it will send no problem. I have another account which works fine. Also the email account works fine on all other devices.
I understand the obvious question is whether I've configured the device correctly. Trust me I have.
Please can anyone suggest anything? It's almost like the Desire has cached something about my email account despite the data wipes..?
Many thanks in advance!
David
Just the same issue - "no mails"...
IMAP works perfectly here. I have one Exchange ActiveSync account and one IMAP account.
My IMAP gmail account is working perfectly here too. But I did had problem getting email notification to appear on the status bar which I manage to resolved.
I tried the imap but went back to just the gmail app as the gmail app had the emails come through much faster. I didn't find the imap and gmail worked well at all.
Tried an alternative mail client like K-9?
I'm using K-9 but I don't like it. I haven't yet found anything else that does push with IMAP though. K-9 doesn't work in the same way as other email apps for POP, which I use for another account. In fact it's unusable for me for POP on Gmail as it deletes msgs as soon as they arrive (they are not being deleted from server).
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Same problem over here with IMAP failing to retrieve new emails after a certain point. I think the built in client is having difficulty with some messages - if I use another mail client to delete the next email (after the Desire stopped receiving new mail), receiving springs back into life.
I'm going to take a closer look at this. My best guess is that the HTC email client has an obscure bug relating to a mis-implementation of the IMAP protocol. For all sorts of reasons, I'd like to get the HTC client working! Perhaps there's a workaround we can implement until a bug fix is released.
In short, definitely a bug.
I agree, there is definitely a bug in there - more than one. I think I'm going to be forced to go back to good old pop3 for emails on the Desire. Even then though, the HTC mail app doesn't do push. Maybe k9 will work better with pop3 than it does with IMAP. Although neither k9 or the gmail app copy and paste do they? So I don't know what is going to be best.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk

[q] htc mail bug? - ota froyo update

Wanted to check if anyone is having problems with the stock HTC MAIL APP after Froyo OTA Update.
I use my Desire for work emailing and usually download my emails to both my Desire and notebook. I'm aware of the previous bug in 2.1 where emails get deleted of the mail server if they are deleted from the phone.
After the OTA update, I am still able to download emails to both my Desire and notebook, but if I "refresh / check for new mail" HTC Mail deletes all previously downloaded emails in my inbox.
I tried K-9 Mail and the same thing happens!
Is there a setting that I'm missing? Appreciate any help!
I was having the same issue,but have resolved it by changing my account settings from POP3 to IMAP.
Hope this helps...
Sent from my HTC Desire using XDA App
Thanks, but changing to IMAP (server port 143) didn't help.
Same thing happens. Any other suggestions?
Called the Australian arm of HTC Customer Service and surprisingly got a call back in about an hour. They did some "tests" and now acknowledge the problem and promised to call me back in a few days with a solution. Fingers crossed!
Will post results if successful for others with this problem.
Mail missing
Hi
Having the same problem and changing to IMAP did not help.
This is wery iritating.
omb
Someone from another thread suggested a workaround by setting your native client (outlook) to NOT delete emails from the mail server after it has been downloaded.
This wont' work for me as I have size restrictions on my account.
I've just been forwarding the emails to myself and the emails get stored in my SENT folder. Irritating, I know, but at least I have a copy of it on my phone.
smpt change smtp
"smpt change smtp"
I'm not sure what you mean, could you please elaborate! Thanks.
Any fix on this yet...driving me crazy.
This sucks, I even flashed a rom from Modaco that's totally stock except it has root, did a wipe before and still have the same thing.
jk2 said:
Wanted to check if anyone is having problems with the stock HTC MAIL APP after Froyo OTA Update.
I use my Desire for work emailing and usually download my emails to both my Desire and notebook.
Click to expand...
Click to collapse
After the Froyo update my HTC Mail app can't connnect to my google e-mail, using IMAP. I can still use my dedicated Gmail app for this, it's only the HTC mail app that will not connect.
Spoke with HTC Customer Service earlier, supposedly they're working on a patch to get the mail app working properly. Unfortunately, no indication of when!
I posted this in another thread:
Crap. I have the exact same problem. As soon as you download to your pc from the server the emails are gone. No solution yet? There is a workaround you can go to your native client (outlook) go to advanced setting and check "leave emails on server". Until this is fixed this is all we can do.
Here is a brief tutorial for Outlook 2003:
Under the Delivery section of the Advanced tab, Outlook 2003 lets you define how to handle downloaded and old emails on the mail server.
By default, Outlook 2003 downloads your emails from the server, and in effect deletes them from the server after successful downloads. Without needing access to the mail server itself, you can customize Outlook's email deletion behavior. Outlook 2003 gives you thee options.
Checking the Leave a copy of messages on the server checkbox instructs Outlook 2003 to leave a copy of your emails on the server indefinitely. You or your System Administrator will then need to delete the emails from the mail server itself.
Complementary options can refine how long, and under what conditions Outlook 2003 should leave a copy of your emails on the mail server; I have mine set to 30 days.
Hmmm...this must not be a very common problem at all. I seached a ton of threads and can't fine any complaints about this. Why the hell is this happening only two a few of us i have no clue???
Wiped data/cache before both rom installs.
Just wiped data/cache/ext and re-installed the third different (1 bone stock rom, 1 stock with ap2sd, one cyanogen fully custom) custom rom. Same problem as before. I've not given up and will hope for a fix in the next update from HTC or a patch.
I've done the same. Tried a few different ROMs and all have the same issue of deleting my INBOX.
I've reverted back to 2.1, pity as I was getting used to 2.2. Can't work without properly functioning mail app.
Will post a solution if and when it is finally available.
jk2 said:
I've done the same. Tried a few different ROMs and all have the same issue of deleting my INBOX.
I've reverted back to 2.1, pity as I was getting used to 2.2. Can't work without properly functioning mail app.
Will post a solution if and when it is finally available.
Click to expand...
Click to collapse
Thanks PM me and post here (i subscribed) if you hear anything also i'll do the same for you.
Hi, just had OTA software update to 2.12.110.4 and seems to have solved the problem................ finally
Thanks, do u have a link by chance?

[Q] E-Mail Sync from Outlook to Android?

hey there,
i'm pretty new to the dhd...and also android
my brother got an iphone 4 some days ago...
we both had a wm handset before and synced our email account from outlook with the device. it copied all the mails and so on.
but now we have the same problem: it seems that ios and android dont have that option. am i wrong?
i think the only option is imap, pop3 is not really working with htc sync..any advice?
thanks guys
DN41
The DHD comes with HTC Sync which supposely syncs with Outlook. This is what I wanted (for contacts and Calendar) but found there were problems with it (can't remember exactly what now). So I looked around and came to MyPhoneExplorer ... see ... http://www.fjsoft.at/en/ .... very useful forums there as well. Oh, and I see you're from Germany too so the website/forums will be even more useful to you!
I read/reply to email via the DHD but don't download my archived mails, my PC is used for that purpose, so haven't looked into a solution for that part of your query.
HTH
Dave
Ok thanks i take a look
but I think my only chance is IMAP...
DN41
Sent from my Desire HD using XDA App

Hotmail ActiveSync Not Working

I can only sync TODAY'S MAILS.
The previous ones do not show up. I am sure I have the setting RIGHT.
Can anyone help me Thanx
Really? No one can help?
If I update to 2.50, will the problem be solved?
Hey, I'm also having some problems with Hotmail being setup as Exchange Activesync account.
I have found that it will not sync all emails, will not sync all folders and as soon as I delete an email it will automatically resync and re-download the deleted messages.
ARHD 5.2.2
Hi,
I'm also finding this EXACT problem! It's definitely something to do with the HTC mail app if that is what you two are using?
I did read somewhere that it's caused by the way the app syncs mails - from what I could deduce it logs on each time (or possibly at random, I'm not 100% sure) and this is seen as a threat by the Hotmail EAS system which then temporarily locks access to your account using Activesync!
I tested this theory by creating a new account, and configuring Improved Email (free on Market, by "mtwebster") and the account sync'd all day long. I then left my normal account for 24hrs, still locked, with Imp. Mail reporting "Connection Error". Tried again another 24hrs later using the non-HTC app and it sync'd fine too!
I then discovered the mic was busted and had to pick up a swap today...same issue with my Hotmail now, using the HTC Mail app!
My work EAS account sync's all day long without kicking up ANY fuss whatsoever!
Hotfail rides again...
Hope this helps,
Karl
Just an update update on this. It now works perfectly on
ARHD 6.1
Sent from my HTC Desire HD A9191 using XDA App

Hotmail.co.uk addresses query

Hi,
I have been searching around and can't find the answer I'm looking for.
Can someone advise if they have managed to sync their hotmail.co.uk to their HOX (or any other Android device) specifically using the MS Hotmail mail option (which defaults to server m.hotmail.com) or via the exchange option??
Hotmail.com addresses sync ok, just can't get my UK address to work. Just to add the hotmail.co.uk mail account is succesfully added however no mails are synced. Looking at the account under sync options the sync icon is red and at the bottom there is an error which highlights something like 'experiencing difficulties at this time - please try again later'. This error appears to be constant.
I know syncing hotmail.co.uk addresses is possible via the 'other' mail account option (which defaults to POP3 settings) and also alternatively by using the MS Hotmail app but would prefer the above - just would like to know if it's possible or not.
Thanks in advance,
GW
It just start happening yesterday so its not anything to worry about yet, I have the same problem.
Sent from my HTC One X using xda premium
UPDATE - I've just stumbled across something on Microsoft Answers where one user suggests to configure the account manuallly which you can only do through the exchange option (when you select the MS Hotmail option, various fields including the server name are greyed out).
Advises to use prefixes snt-m, dub-m, bay-m or debug-m in front of .hotmail.com in the server however unfortunately none of these work for me.
west2cool said:
It just start happening yesterday so its not anything to worry about yet, I have the same problem.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Not the case for me, I've been trying to do this for over a week now.
Did this use to work then but now it doesn't?
Hi
Gulioth said:
Not the case for me, I've been trying to do this for over a week now.
Did this use to work then but now it doesn't?
Click to expand...
Click to collapse
There are on-going problems it seems, mine periodically stopped sycning several weeks ago, would be okay for a bit, then eventually never sync'd at all. Microsoft don't seem to be bothered helping people fix this.
I then started using debug-m.hotmail.com and that got it working, then seeing the same advice others have mentioned I used the letter prefix I see when I log into Hotmail on a PC browser, and it has been working since.
There also seems to be another issue related to individual accounts that can only be fixed by Microsoft, so I'm thinking there are two issues.
Try logging into Hotmail on a PC and going into your calendar, a few weeks ago I was offered to upgrade to a new calendar, I think this has the effect of moving your account to a new server, which might help kick start everything again.
All in all though it is a mess from Microsoft.
Regards
Phil
PhilipL said:
Hi
There are on-going problems it seems, mine periodically stopped sycning several weeks ago, would be okay for a bit, then eventually never sync'd at all. Microsoft don't seem to be bothered helping people fix this.
I then started using debug-m.hotmail.com and that got it working, then seeing the same advice others have mentioned I used the letter prefix I see when I log into Hotmail on a PC browser, and it has been working since.
There also seems to be another issue related to individual accounts that can only be fixed by Microsoft, so I'm thinking there are two issues.
Try logging into Hotmail on a PC and going into your calendar, a few weeks ago I was offered to upgrade to a new calendar, I think this has the effect of moving your account to a new server, which might help kick start everything again.
All in all though it is a mess from Microsoft.
Regards
Phil
Click to expand...
Click to collapse
Hi Phil,
Thanks for the reply.
Can you just confirm that you actually got it working (previously) with a hotmail UK address with debug-m.hotmail.com as the server? If so I assume you setup a manual MS exchange account under the mail account options to do this?
Just loaded up MSN calendar on desktop but there was no option to upgrade or anything :-s.
I've raised a question on MS answers site, hoping someone from MS will look at it and check out my account to see if they can do anything. Other than that I guess it's just a waiting game or switch to POP3!
GW
Anyone experiencing issues with hotmail UK email addresses?
Hotmail.co.uk addresses still not working with the m.hotmail.com server - anybody got this working or has an alternative solution, except using POP3 or forwarding?
Sent from my HTC One X

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