Wanted to check if anyone is having problems with the stock HTC MAIL APP after Froyo OTA Update.
I use my Desire for work emailing and usually download my emails to both my Desire and notebook. I'm aware of the previous bug in 2.1 where emails get deleted of the mail server if they are deleted from the phone.
After the OTA update, I am still able to download emails to both my Desire and notebook, but if I "refresh / check for new mail" HTC Mail deletes all previously downloaded emails in my inbox.
I tried K-9 Mail and the same thing happens!
Is there a setting that I'm missing? Appreciate any help!
I was having the same issue,but have resolved it by changing my account settings from POP3 to IMAP.
Hope this helps...
Sent from my HTC Desire using XDA App
Thanks, but changing to IMAP (server port 143) didn't help.
Same thing happens. Any other suggestions?
Called the Australian arm of HTC Customer Service and surprisingly got a call back in about an hour. They did some "tests" and now acknowledge the problem and promised to call me back in a few days with a solution. Fingers crossed!
Will post results if successful for others with this problem.
Mail missing
Hi
Having the same problem and changing to IMAP did not help.
This is wery iritating.
omb
Someone from another thread suggested a workaround by setting your native client (outlook) to NOT delete emails from the mail server after it has been downloaded.
This wont' work for me as I have size restrictions on my account.
I've just been forwarding the emails to myself and the emails get stored in my SENT folder. Irritating, I know, but at least I have a copy of it on my phone.
smpt change smtp
"smpt change smtp"
I'm not sure what you mean, could you please elaborate! Thanks.
Any fix on this yet...driving me crazy.
This sucks, I even flashed a rom from Modaco that's totally stock except it has root, did a wipe before and still have the same thing.
jk2 said:
Wanted to check if anyone is having problems with the stock HTC MAIL APP after Froyo OTA Update.
I use my Desire for work emailing and usually download my emails to both my Desire and notebook.
Click to expand...
Click to collapse
After the Froyo update my HTC Mail app can't connnect to my google e-mail, using IMAP. I can still use my dedicated Gmail app for this, it's only the HTC mail app that will not connect.
Spoke with HTC Customer Service earlier, supposedly they're working on a patch to get the mail app working properly. Unfortunately, no indication of when!
I posted this in another thread:
Crap. I have the exact same problem. As soon as you download to your pc from the server the emails are gone. No solution yet? There is a workaround you can go to your native client (outlook) go to advanced setting and check "leave emails on server". Until this is fixed this is all we can do.
Here is a brief tutorial for Outlook 2003:
Under the Delivery section of the Advanced tab, Outlook 2003 lets you define how to handle downloaded and old emails on the mail server.
By default, Outlook 2003 downloads your emails from the server, and in effect deletes them from the server after successful downloads. Without needing access to the mail server itself, you can customize Outlook's email deletion behavior. Outlook 2003 gives you thee options.
Checking the Leave a copy of messages on the server checkbox instructs Outlook 2003 to leave a copy of your emails on the server indefinitely. You or your System Administrator will then need to delete the emails from the mail server itself.
Complementary options can refine how long, and under what conditions Outlook 2003 should leave a copy of your emails on the mail server; I have mine set to 30 days.
Hmmm...this must not be a very common problem at all. I seached a ton of threads and can't fine any complaints about this. Why the hell is this happening only two a few of us i have no clue???
Wiped data/cache before both rom installs.
Just wiped data/cache/ext and re-installed the third different (1 bone stock rom, 1 stock with ap2sd, one cyanogen fully custom) custom rom. Same problem as before. I've not given up and will hope for a fix in the next update from HTC or a patch.
I've done the same. Tried a few different ROMs and all have the same issue of deleting my INBOX.
I've reverted back to 2.1, pity as I was getting used to 2.2. Can't work without properly functioning mail app.
Will post a solution if and when it is finally available.
jk2 said:
I've done the same. Tried a few different ROMs and all have the same issue of deleting my INBOX.
I've reverted back to 2.1, pity as I was getting used to 2.2. Can't work without properly functioning mail app.
Will post a solution if and when it is finally available.
Click to expand...
Click to collapse
Thanks PM me and post here (i subscribed) if you hear anything also i'll do the same for you.
Hi, just had OTA software update to 2.12.110.4 and seems to have solved the problem................ finally
Thanks, do u have a link by chance?
Related
After updating to HTC froyo my mail app now deletes all previous messages in inbox when refreshing!! Anyone else had this problem??
Sent from my HTC Desire using XDA App
I was just looking for the same answer as you...flipping annoying as now it seems to purge my emails on my desire after the update once i've downloaded them on my home PC in Outlook. Never did this before the update and i've checked in the phone email settings how long to keep the mails in the inbox (set to 7 days at the mo) but it makes no difference. At least on WinMo you have a folder called outlook mail that keep them for a defined period.
I hope this can be fixed as i'm starting to not like the Android OS at all after being a WinMo user from day one.
It's just the simple things that let this OS down i think.
I have this prblem too.....any known fix???
You can try this.
"I was having the same issue,but have resolved it by changing my account settings from POP3 to IMAP."
Didn't work for me but who knows.
Experiencing the same here, after froyo update messages from my pop3 account seems to purge when deleted from server.
Needs a fix
Crap. I have the exact same problem. As soon as you download to your pc from the server the emails are gone. No solution yet? There is a workaround you can go to your native client (outlook) go to advanced setting and check "leave emails on server". Until this is fixed this is all we can do.
Here is a brief tutorial for Outlook 2003:
Under the Delivery section of the Advanced tab, Outlook 2003 lets you define how to handle downloaded and old emails on the mail server.
By default, Outlook 2003 downloads your emails from the server, and in effect deletes them from the server after successful downloads. Without needing access to the mail server itself, you can customize Outlook's email deletion behavior. Outlook 2003 gives you thee options.
Checking the Leave a copy of messages on the server checkbox instructs Outlook 2003 to leave a copy of your emails on the server indefinitely. You or your System Administrator will then need to delete the emails from the mail server itself.
Complementary options can refine how long, and under what conditions Outlook 2003 should leave a copy of your emails on the mail server; I have mine set to 30 days.
I have another workaround.
I forward emails to myself and the emails get stored in my SENT folder. Irritating, I know, but at least I have a copy of it on my phone.
same problem here
same problem here, sucks!!
Hope the fix it soon
Sorted problem on mine it was problem with server. I am on ntlworld.com and have to put "recent:" in front of username and now all ok.(not quotes)
Sent from my HTC Desire using XDA App
Went over to Modaco and installed a completely stock based rooted ROM. Still doing the exact same thing.
I have had a weird problem with my phone ever since I bought. It is a Sprint TP2 6.5 stock. I have 3 email accounts setup to various resources, exchange, gmail, & hotmail. Gmail is setup via IMAP and the others are POP3. This was done just to see if one worked better than the other. All are set to not delete email on the server. On all 3 accounts I can successfully send and receive email; all via Sense 2.5. However, when I delete 1 or any number of messages they do show deleted but return upon the next scheduled checking for email or sometimes will show up again hours later. It is quite odd because I have tested this many ways including just one account at a time, IMAP and POP3, and bypassing Sense. If I bypass Sense the email stays deleted on the phone. This tells me there is something wrong with the Sense 2.5 interface. Has anyone else heard of this problem or know of a solution?
I can confirm this as well. I stopped using sense to delete and just go directly to the inbox. Really annoying and have not been able to find a solution... I just hope this eventy gets fixed in a future build!
Anybody? I am surprised there is not more feedback on this. Do some people not have this issue?
Weill, I went ahead and downloaded the 6.5 ROM from HTC again and flash my phone hoping perhaps something went wrong last time. No good. It is still happening. This has got to be bothering more people than just a few.
I just got the DHD and am pretty stoked it has Exchange ActiveSync. My problem is that it seems to be very unstable and give "connection socket timeout" and is totally unreliable.
I've added and deleted the account twice and it starts out nicely with the Sync. Now my contacts are at 90% and keeps getting this friggin' error!..
I used HD, HD2 previously and never had these exchange sync issues.
Anyone else having these probs with Exchange ActiveSync on DHD?
Yep. Same for me.
I am trying so sync for a month now with no real success
I have tried several workarounds and third party apps (ImproveEmail, Roadsync) but none of them worked well.
I am now back to stock HTC client.
Now emails sync well but calendar is a disaster!
Calendar used to sync 10% of my appointments and was showing SSL error.
Now since I, one more time, deleted account-purged calendar-recreated my account, calendar is not syncing at all (SSL error).
And Logcat is not very helpful.
I spent days on net trying to find fixes or workarounds; many people are complaining, and there is no 'true' fix.
That pisses me off when I see that Windows mobile phone or IPhone can sync with no problem !!!
I too have the same Problem.
Am using touchdown now and its working fine...running on the trial and need to purchase it
Same as you, I had lot of sync problems with Exchange. It was completely unreliable, until I discovered Laurie's blog !
http://laur.ie/blog/2010/09/exchange-2010-sp1-sync-with-android-froyo/
I installed the Google stock 2.2 email apk (as described in the blog) and after few minutes my calendar was fully synchronized and I receive emails in push. That's great
I am not sure that would solve your issue but it is worth trying it.
(make sure to delete the HTC exchange account).
Hope this helps.
I have tried so many different things. It seems that using Moxier Mail is the only thing that seems to work. I've been going back to all the message board posts that I came across to share my solution. I hope it works for you.
Glad I'm not the only one with this problem. I find that turning the phone off for 10 minutes and then on again fixes the problem for a while, but it always comes back.
anyone found a solution to tthis yet?
I`ve tried the solution from lauries blog and it worked.
The only thing i' ve changed is that i backed up the whole rom, installed the apk and imediatly opened it.
The program isn' t as handy as the new one but atm it works.
I can confirm that the 2.2 google stock mail APK is working for me too. (solution described above)
I have 4 hotmail accounts and no pb to synchronize them (with push settings). Calendar and Contacts are OK too.
I give you the APK below. You can install it without root like any other APK.
You'll be able to uninstall it also, as the app name isn't the same as the htc mail client.
I can only sync TODAY'S MAILS.
The previous ones do not show up. I am sure I have the setting RIGHT.
Can anyone help me Thanx
Really? No one can help?
If I update to 2.50, will the problem be solved?
Hey, I'm also having some problems with Hotmail being setup as Exchange Activesync account.
I have found that it will not sync all emails, will not sync all folders and as soon as I delete an email it will automatically resync and re-download the deleted messages.
ARHD 5.2.2
Hi,
I'm also finding this EXACT problem! It's definitely something to do with the HTC mail app if that is what you two are using?
I did read somewhere that it's caused by the way the app syncs mails - from what I could deduce it logs on each time (or possibly at random, I'm not 100% sure) and this is seen as a threat by the Hotmail EAS system which then temporarily locks access to your account using Activesync!
I tested this theory by creating a new account, and configuring Improved Email (free on Market, by "mtwebster") and the account sync'd all day long. I then left my normal account for 24hrs, still locked, with Imp. Mail reporting "Connection Error". Tried again another 24hrs later using the non-HTC app and it sync'd fine too!
I then discovered the mic was busted and had to pick up a swap today...same issue with my Hotmail now, using the HTC Mail app!
My work EAS account sync's all day long without kicking up ANY fuss whatsoever!
Hotfail rides again...
Hope this helps,
Karl
Just an update update on this. It now works perfectly on
ARHD 6.1
Sent from my HTC Desire HD A9191 using XDA App
Hi everyone, lately after the OTA update of my Desire HD with Android 2.3.5 ( 3.13.707.4 ) i experience strange problems with the Mail application. The mail applications was setup before and now with my gmail accound, using ActiveSync. Before the update my mail was pushed well to say so, every time i received an email in seconds was on the phone.
Now, the settings in the Mail app are the same, push mail, but when i receive an email, even i see that the Mail client is syncing the mail will not appear, after several manual refresh the mail appears.
Another strange thing, during the day i don't receive the mail as was supposed to, although the mail is setup to push mail. If a let the phone alone and i do not check the mails manual, after 2-3 hours the client suddenly sync all the emails..
Dose anyone experience this problem?
P.S. i setup the Gmail program on my HTC and this is working well but i don't really like the program, i want to use Mail.
Thank you for being patient to read this...long post
Same Problem On DHD 3.12.405.8
Hy there,
it's been a while, since 3.0 Sense (1st Gingerbread update); even custom roms for our device or from other porting have this issue. I have stock www3.12.405.1
Now it seems to me i found a way out. Go to your google account on the web, and make sure pop3 is disabled in account settings.
Let me know if it works.
Bye.
Francesco
Italy
Hello, ok now i disable the POP access from Gmail settings, today i will test to see if the mail behavior is ok and i will post the results.
Till now, after i disable tht POP access i test by sending an e'mail from another account and still no luck, the mail didn't come on my DHD, i will wait more and see if other mail are pushed on the device.
Thaks
This strange problem happened with me both in Gmail and Yahoo. I finally figured out the solution. Go to the account settings and manually change the settings. You will find that the mail application has added "htc" in the incoming server settings. Just delete "htc" and you will be good to go.
SO incoming settings for Gmail should be:
imap.gmail.com
NOT
htc.imap.gmail.com
This also applies to Yahoo mail if you use it, just remove "htc" from the server address.
Ok, but imap.google.com is for IMAP, i use exchange settings and in Mail application m.google.com
Ok, till now no change in the Mail behavior, still syncs whenever it wants apparently.
In Gmail settings POP3 is OFF and IMAP ON
Any one, any idea?
Strange thing....i observed that if i setup the default gmail application to sync mails the Mail app syncs to
Sent from my HTC Desire HD A9191 using XDA App
Any ideas about this behavior?
yesterday i let the phone to sync only the exchange account and my mails were downloaded randomly, there were situations when the mail won't download even if i open the Mail app and refresh manual. I have to refresh for about 3-4 times for the mails to be sync....all without an error
TiamaT82 said:
Hi everyone, lately after the OTA update of my Desire HD with Android 2.3.5 ( 3.13.707.4 ) i experience strange problems with the Mail application. The mail applications was setup before and now with my gmail accound, using ActiveSync. Before the update my mail was pushed well to say so, every time i received an email in seconds was on the phone.
Now, the settings in the Mail app are the same, push mail, but when i receive an email, even i see that the Mail client is syncing the mail will not appear, after several manual refresh the mail appears.
Another strange thing, during the day i don't receive the mail as was supposed to, although the mail is setup to push mail. If a let the phone alone and i do not check the mails manual, after 2-3 hours the client suddenly sync all the emails..
Dose anyone experience this problem?
P.S. i setup the Gmail program on my HTC and this is working well but i don't really like the program, i want to use Mail.
Thank you for being patient to read this...long post
Click to expand...
Click to collapse
I have the same issue. After coming out of airplane mode If I manually refresh for new mail across several exchange and pop accounts including GMAIL. It seems as if nothing happens for ages before it completes. However if you start the refresh, immediately cancel it and refresh again it works as it should...
Thanks! I will try this today and post the results
Sent from my HTC Desire HD A9191 using XDA App
ActiveSync is not pop or imap... it's exchange.
Do not configure anything in your mail app or gmail app.
Go in Configuration->Account and sync->Add account.
Choose 'Enterprise' and fill this info of Exchange mail.
For ex:
\[email protected]
password
server=m.google.com
tic 'SSL'
then follow instruction, you're done (and leave auto/push for frequency)
All your mail will be in the default mail app.
those are exact my settings, today i delete the account and create another one, thinking that my be a problem because the account was created previously the OTA update.
THE PROBLEM...is annoying!!! In the first hours the mail came as it supposed to ( push mail ), around 2PM, after several hours of good time ( no relations, just as a fact ) the mail was, again, syncing but no mail.....that was strange, i click and open the Mail app, refresh manualy, no new mail......i check the gmail account on my computer and were several mails in the inbox. After that i click refresh in the Mail app and still nothing, i click the button for 3-4 times and the mails appears. WHY???
i wand my nokia 3310 back (
kidding....
hum... then I can't understand.
I have no idea if it's on your phone side or server side.
You have to compare... but not easy.
You have to find a way to isolate phone and server. If you have another phone, configure it to check. If you have the same effect with more than one device maybe it's on server side. You can also try to flash another ROM. I'm with ICS and it's working smoothly (4 exchange account and 1 IMAP).
Sorry to not be able to help more, never encounter this problem.
For me it's pushed with exchange, so the sending is manage by the server.
Make sure also that you're still connected to a network. Try browsing Internet.
Just ideas... good tricky question...
Thanks!
I tested out a few days ago, i configured the Gmail app from my HTC to sync the e-mails.....at the same time, the Mail app was configured as today. Surprise! when an e-mail arrived ( pushed ) in Gmail app arrived in Mail app as well
I thought that the problem was resolved and i disable the sync for the Gmail app leaving just the Maill to sync.....then you now all.....the mail arrives when my phone wants to )
Still an interesting thread
today i decided to do a factory defaults.....i erased everything and the SD too.
still the same problem, for the first mails arrived was ok...were pushed. after 15-20 min. the rest of the incoming mails no push, only after i have to do a manual refresh for 3-4 times
i will eat this phone!
Does this problem happen to you on Wifi and 3G? If it only happens on 3G then I think your network provider uses server caching. I have the same problem with my network and Whatsapp.
I tried both, 3g and wi fi....the same
Sent from my HTC Desire HD A9191 using XDA App
Ok....i think i have the answer for this incredible behavior of this Mail app
Yesterday i was talking with a friend about this strange behavior and we start doing some random tests with different settings in the Mail app till we discover this:
The default settings of peak time start was 08:00 and peak time end 20:00
We change this to: peak time start 07:00 peak time end 6:59
now it's working well....i think it's a bug here because i use the peak time till the OTA update with this settings:
peak start 07:00 peak end 22:00 and i had no problem.
Thank you for your answers all !!!!
i think we can close this thread
Glad you figured it out
Now it's weekend....and my mail starts again.....my mails are pushed when the Maill app wants. Hope it's just for weekend.....
Sent from my HTC Desire HD A9191 using XDA App