Develop Bugs

Bizarre ActiveSync Error

I have a Siemens SX66 from Cingular running Mobile 2003 and a laptop running XP SP2, Outlook 2003, and ActiveSync 3.8 and I can't get them to sync. The PC's ActiveSync shows the "Looking for Changes" message and then it shows a quick "Syncronization Error" message and then it goes to "Not Connected". I have been diagnosing this for several weeks with no solution in sight. I have an old IPAQ that syncs just fine with this PC. I have taken the SX66 to two other PC's, both with fresh images and new installs of ActiveSync and get the same thing. I have hard reset the handheld and soft reset it several times. I have switched from the cradle to a direct cable so I could try the serial port. I have checked all of my pst files with scanpst to resolve any errors that existed. It seems a few other people have had an issue that was similar and it seems to have magically resolved itself but mine just keeps hanging around. :evil:

I'm just wondering, does it sync okay via wifi? Have you installed any applications that adds to the sync process? Have you tried USB sync from a fresh Hard reset? And last, have you tries older/newer ROM or radio ROM (read wiki for how-to)?
My unit was an SOB when I first got it. Trial and error fixed it and it didn't happen in less than a week.

Have you tried deleting the partnership & then creating a new one?

I have tried to hard reset it several times. I've tried to start the whole process before and after I reloaded saved data to see if my local data was corrupt. I've deleted the partnership. I've uninstalled ActiveSync and reinstalled. I've tried to sync via USB, serial, bluetooth, and infrared. I've also tried the outlook repair tools (inside outlook and the pst report tool outside of it) on the PC. I've even taken it to a totally different PC with a fresh local version of Outlook. Siemens tried to tell me that its because I'm using Outlook 2003 and ActiveSync 3.8 doesn't work with that but that isn't true according to Microsoft's web site. I can't get ActiveSync to work so I can't install any software on it or upgrade/downgrade the ROM. I am running the latest and greatest ROM on the device.
Interestingly, if I set up the partnership as a guest partnership, I can explore the device just fine from my PC so I know that ActiveSync has a good link established.
To me, it looks like the whole ActiveSync chain gets connected and then it tries to read from Outlook on the PC and on the handheld. One or the other of those two things or the exchange of change information down the ActiveSync pipe is what breaks things but there are no diagnostics anywhere to tell me why or what to do about it.

Try to go into AS --> Options and untick all the option in the main box. That will will cause it not to sync with oulook. Maybe there is something in oulook that is keeping it from syncing.

Good suggestion but I've tried that (I just tried it again with a new partnership on a new PC to be sure). It doesn't give me the "Looking for Changes" message but it gives me the "Synchronization Error" message and then goes to "Not Connected". Keep the suggestions coming as something has to make this work.

You have just about tried to sync at the lowest basic level. It the above doesn't work, barrow another sync cable or take the unit to a shop and have them try to sync it with there cable and pc. You have figure out the problem
1. The USB cable/pins
2. The unit itself
3. Your PC or lappy (i doubt it though)
4. while you are there, ask them to test out activesync via wifi if they can

Delete AC from your PC- Reboot - Install AC on your PC, sync will most likely work again.
Had the same problem my self.

Thanks for the suggestion but I've tried that several times already. In fact, I have started from a fresh image on a different PC and get the same issue. Is there a way to do the same thing on the handheld without ActiveSync working? I'd like to remove its ActiveSync and freshen it but I don't know how I'd get a new copy installed since it won't sync.

Don't know how to just Install AC on your BA.
I Would try to Reflash the device with
1) The same Rom -> If it diddn't help
2) A Different Rom

I finally got it to work although I can't believe the solution. If you've gotten this far in the thread I hope that you have an SD card in the phone because that was the whole problem for me. I don't know how it works but if I have my SD card inserted when I connect the phone to the PC, it will error out every time. If I don't have the card in when I connect, it works just fine. Obviously, this appears to be a problem for Siemens to resolve but simply removing the card (as foolish as that sounds) may get you through this issue. Thanks for the assists and I hope that this solution helps someone.

WM6 & ActiveSync

Hi All.
I have a problem with MS ActiveSync that's driving me mad.
I have Windows 2000 loaded on my work laptop (not my choice but my IT departments) and I'm currently using ActiveSync 4.2 - A couple of weeks ago I loaded one of the latest WM6 roms onto my HTC TYTN with no problems at all - I was very impressed with the basic enhancements and especially the fact that I could at long last recieve a text message notification for voicemail (I'kme easily pleased I know) - So now to my problem.
I tried to connect my TYTN to my laptop to load my BB Connect profile when I got a message that I need to upgrade ActiveSync to 4.5 ???? So, not concerned at this point I download the latest MSI package and started to install ActiveSync 4.5 on my Windows 2000 system... but.... towards the end of the install I got an error message telling me that I cant install ActiveSync because I am missing some DLL files (it doesnt specify which .dll files???)
I've searched everywhere for help resolving this problem but to know avail? So I have 3 questions?
1. Is there a known issue with ActiveSync 4.5 and Windows 2000? If so is there a fix for this?
2. Is there a viable alternative to MS ActiveSync that will work with WM6?
3. Is there a way of Syncing my BB Connect settings with my TYTN without using AciveSync.
Apologies if this is already covered elsewhere on the forum - any help at all would be greatly appreaciated.
Thanks.

One quick google search has given me this post. Give that a go and see what happens?

MAPI32.dll issue...
My wife had a similar issue which was either the mapi32.dll problem or just a fubar ActiveSync. I ran the fixmapi as well as removed most if not all traces of the old ActiveSync (Program Files and registry)
Hope this helps...

FixMapi
Thanks DBaser and MrVanx - I've already tried the FixMapi option but with no success - will try again followed by a sweep to remove any traces of a previous ActiveSync install before re-installing - I'll let you know how I get on.

Sigh....
OK - Tried running FixMapi.exe once again having completely uninstalled ActiveSync 4.2 and deleted the directories from the programmes directory and still I get the same error message? HHEEEeeeeelllppppp.....!!!!! This is driving me mad.... How about just getting the BB Connect settings accross to my TYTN without having ActiveSync installed???? Any Idea's?

Have you tried reinstalling the ActiveSync that came with your PDa and then run the 4.5 installer?
Give that a go...

VM6 requires Active Sync 4.5

Tried all of the above - still no joy!

Can you post a screenshot of the error message and also maybe check the Event Viewer (Start>Run>eventvwr) for Application or System errors that could help me diagnose further?
Wessel.Dk said:
VM6 requires Active Sync 4.5
Click to expand...
Click to collapse
I am aware of this. I was asking the OP to install earlier ActiveSync and then run the 4.5 installer.

try hard resetting....then before doing ANYTHING, sync...follow the sync directions....make sure a new device name is synced with pc and device.......many go-arounds were finally solved by this.

rockky said:
try hard resetting....then before doing ANYTHING, sync...follow the sync directions....make sure a new device name is synced with pc and device.......many go-arounds were finally solved by this.
Click to expand...
Click to collapse
rockky, go back and reread the thread. THis has nothing do do with the PPC. he is trying to install software on the PC.

Still Trying....
All. Thanks for the input so far - if anyone comes up with any more suggestions then please let me know!
I'll keep at it and if I find a solution will add the details to the post.
My IT dept are pretty snowed under as with those in many companies and so my little problem with a missing dll when trying to install a peice of software that has little or no benefit to the company is way way down the priority list.
Thanks again.

More Pain....
So... a short update.. I managed to convince my IT department to upgrade my system to windows XP (SP1 though as SP2 isnt yet supported by them) and guess what happens????
I eagerly await the arival of my new laptop - I get it today - boot it up - go straight to the microsoft website - download the activesync msi file..... hit the install button - and then..... and then I get the missing dll file error...
This is driving me mad? I'm presuming its a 'corporate' image problem or a specific peice of software installed on our laptops thats the issue? Are others having the same problem? and is there anyone out there who has found a working solution? or am I going to have to wait for another release from microsoft and hope that installs?
Alternatively - is there a way of setting up my blackberry connect settings without using active sync??? Can they be exported some other way? from tytn to tytn for example (Yes - I'm lucky enough to have two!)
As ever - any help is appreciated.....

Sync Issues on Vista x64 after Dopod 810 WM6 upgrade

hi all,
been searching around for any clues to this but not having any luck.
Prior to doing upgrade I had been using the device successfully on my vista x64 machine.
Successfully performed an upgrade of my device using my XP machine.
Upgraded Windows Mobile Device Center 64 bit edition to 6.1 release on my main PC.
Now, when I connect the phone to the vista pc, i get the customary sound on connection, but device center does not show it as connected. When I check device mgr, I dont see the normal HTC USB Sync item that I did before.
I tried changing the PC to USB setting on the phone and reconnecting, but then PC reports unrecognised device as being connected.
I have tried connecting to different USB ports on the PC with no luck.
Any suggestions appreciated!
Thanks

hey, sorry i don't think i have any solutions for you on this.. but just to make sure, i'm assuming you re-enabled usb connections after you upgraded under vista?
on a side note dutchiesmokah has been having trouble upgrading under vista x64 as posted in this thread, and i'm also very curious how to help him overcome this obstacle. I believe he's stuck at disabling driver signing. Do you think you could have a look over there, and report on what you did etc, to get it working?

hi racerx_
actually, I did my upgrade on a windows xp machine running activesync 4.5 specifically because of that thread. Because of that I never had to go thru the re-enable procedure, as I never disabled it. I merely upgraded the version of Mobile Device Center to 6.1 as I new that was required to support WM6.
I had something similar to my problem happen once before on early version of MDC and WM5, but somehow came good after multiple disconnect/re-connect attempts.
Sent a request to Dopod Asia support a week ago and have not had a response yet.

oooOOOOooohh.. i see what you're saying. Sorry, i didn't read your first post carefully enough. That is weird that it won't sync. I've posted about some weird sync issues as well.. not sure if it's related, but..
under xp my device suddenly stopped syncing and would report an error each time, although it made the connection sound, and activesync turns green so it knew my device was there. It would come and go. I deleted both activesync partnerships on my device (not computer) and magically it's working.. it may not have anything to do with your issue, but just thought i'd share in case it helps out
on a side note, that other thread regarding vista upgrading is moving pretty slow. You think you could be convinced to be a guinea pig and try some of those methods for upgrading under visa and report on what works?

[Solved (quite)] Trouble syncing my PPC with ActiveSync over Bluetooth

Hi everyone!
I have already posted this thread on the Modaco forum but I'm still getting no answer. I'm posting it here. I know there are a few threads about ActiveSync problems but none of them solves my problem!
I'm using an Orange SPV M650 (French branded HTC P3300) for a few monthes now, and I've been successfully syncing it with ActiveSync over Bluetooth from the beginning. At this time, I had created a BT COM port with the Windows Bluetooth stack, configured ActiveSync v4.5 to authorize connections through that port ; then paired my PDAPhone to the computer and checked the "ActiveSync" option that was available in the services listing. I was then able to sync using the ActiveSync application on my PPC.
A few days ago I deleted the USB Bluetooth dongle on my laptop from the "Device manager", it's been installed back successfully on the next reboot BUT now I can't synchronize. The "ActiveSync" service no longer appears in the services list of my computer from the device's BT configuration tool. I only have "Serial port" showing.
Reinstalled ActiveSync twice, didn't changed anything.
What should I do?
Thank you!
(here are a few screenshots, French language used)

Up! Nobody's an idea?

i can only suggest something i do when i have similar problems:
1. uninstall everything involved
2. manually clean up all involved registry keys
sometimes, the remainders of not completely uninstalled programs can cause problems if you install them again.
i never ran into your specific problem, but trying this will at least make you forget your synch problem for the 60mins you are busy.
...and sometimes, above procedure even helps!

I had to reinstall from scratch Windows XP for other reasons and the thing is still not working! I really don't understand, I'm wondering if I'm not doing something wrong... How should I do?

Hey..
Hey found this manual for you..
http://www.htcwiki.com/page/activesync+via+bluetooth?t=anon

Thank you. It's exactly that way that I'm trying! The problem is at step 12, the only service available on my paired computer is a "Serial port", not ActiveSync. I double checked that ActiveSync was properly configured on the correct serial port and it is...

i had this problem with XP, i sorted it out, but cant remembe quite how i did it, i have a feeling it was to do with the COM ports that you use for blueooth. upgraded to Vista and no problems, my suggestion is to go to vista, its much better then XP and everything works.

I have hardware unsupported under Vista (pro-soundcard) and my computer is a little bit too old (512 MB of RAM are fine with XP, won't be with Vista). Anyway I'm okay with XP, I won't change my OS just for an ActiveSync problem.
Anyway I updated my Artemis with the B&B 3.7 WM6 ROM and now it works... Was a problem on the phone I guess.
Thank you for your help

Sync Problems after Vista SP1

For the last week, I have been having problems syncing my Hermes to my desktop and my laptop. WMDC shows either a simple 'Error' or says that syncing is not possible because an item is in use on the PC (not true).
I tried all of the usual fixes mentioned elsewhere - Deleting the partnership on the Hermes, deleting it on the PCs, reinstalling WMDC, re-flashing my Hermes ROM.
I could usually get the Hermes to resync after using some or all of those actions, but only for one or two times, then I would get an error message again.
My problem exists with Schap's 4.31 and TNT's 6.1.
This started to occur immediately after I installed SP1 on my Vista desktop and laptop.
Is anyone else having sync problems with SP1?

Another reason for my Vista not to see that SP1, new Ubuntu comes out soon...
If some "item" is in use, can you move all your synchronized files out of that folder before the sync?

double post. sorry

I had the same problem. After downloading the new ver. of windows mobile from ms home page, everything went back to normal

Don't know if this will help or not, but I had the same problem, noticed that my battery was not very charged (under 30%). After charging i have not had this problem. I have been able to reproduce this twice now. I have Faria 6.1.

Radical_MT, could you please point everyone to the "new ver. of windows mobile"?