Is there actually a warranty void sticker on this phone? The serial sticker is NOT a warranty sticker - a lot of people seem to think (I know I used to) removing it/peeling it off voids the warranty. I talked with a Samsung employee today who confirmed it's not a warranty void sticker, so how the hell do they know if you messed the phone up by taking it apart?
I read the whole samsung warranty section and nothing there about a warranty sticker. Where could i have possibly got the misconception months ago that when I replaced my screen [I did it myself, no insurance, it was cheaper to do it myself with a brand new screen than had i had insurance anyway] when i peeled off the serial sticker i voided my warranty.
I mean, did i really void it -and if so, what did i do to void it, because it's not that sticker apparently.
I doubt it but I'm not sure. I've never seen anyone check my phone when I had mine replaced but I would like to hear more about this.
Sent From My Evo Killer!!
There is deffinitly no warranty sticker. I've been through it with a fine tooth comb. Mine didn't have a water sensor dot except on the battery either. Bought it on launch aug. 31 2010.
Sent from my SPH-D700 using XDA App
I've disassembled and reassembled more Epics and Moments than I can remember, and I've never seen anything inside that could be considered a warranty sticker.
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Generally, to get warranty repair or replacement on hardware, you'd need your original receipt. Is that true with the TP2? I know a few manufacturers do warranty for date of manufacture + x years instead of date of sale + x years.
Also does a branded TP2 go directly to HTC for a warranty claim, or does it go through the carrier?
Thank you
I had a Vodafone Xperia that is only branded by the software and back cover, I changed the back cover, put non branded software to it and took it in, they fixed in warranty with no problems. Actually twice.
Now I had the same thing with TP2. I have the Orange branded one, only the back cover is branded, I just put OEM software to it some sticker on the back cover and took it in. They didnt say anything about it and took it in without a receipt.
the thing is that we dont have Vodafone or Orange in this country...
One of the sellers of used/or new but flipped TP2s I've spoken to in recent days mentioned that the warranty on these phones was technically non-transferable, but suggested that HTC might be receptive to calling the phone a gift and being very nice to the customer tech while trying to claim the warranty. FYI in case anyone else comes across the issue.
Hopefully it never becomes an issue because the device I've ultimately got is void of warranty by way of mositure sensors. What a great place to put a moisture sensor -- right where your finger would be if you were loading an sd card.
Oh well, I got a good price.
EDIT: I take it back. I'm not sure the moisture sensor was triggered. I didn't realize it was supposed to have red lines, so long as they don't bleed. But there's still a tiny round white sticker inside a screw silo near the top of my TP2 that has the word "void" on it in red letters. I'm not sure if that's the 3rd moisture sensor or not. It doesn't look like the others, but "void" in red letters strikes me as ominous.
So lets say my friend broke his screen a couple months ago. he went ahead and ordered the parts himself and fixed it and everything was working fine. Now lets say today his touchscreen is all wonky, messed up, unable to be fixed, blah blah. Lets say he called verizon and he am getting another one shipped to him tomorrow because it is still *under warranty*. What would be the best way, hypothetically if someone was to do so, take the void sticker off of the screw in the phone.
Doesn't fixing the screen yourself void your warranty in the first place?
3tern1ty said:
Doesn't fixing the screen yourself void your warranty in the first place?
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same as how rooting voids your warranty... people unroot, return to stock, and no one knows...
well I've never taken a phone apart and tried to return it but I've done plenty of UNmodding in order to get phones 'returnable'. I thought they could always tell if it's been opened up before.
3tern1ty said:
well I've never taken a phone apart and tried to return it but I've done plenty of UNmodding in order to get phones 'returnable'. I thought they could always tell if it's been opened up before.
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That's what the void sticker over the screw is for, if it is punctured or removed the warranty is void. I said he should just using a hair dryer and heating up the sticker until it can be peeled off carefully. Just wanted to get input from other people because I'm sure others have done the same.
Heat it up and use a needle to pick and peel it off carefully
Sent from an Incredible phone
I've never had trouble removing the tamper sticker on the screw without hurting it. I usually just use the pointy tip of an X-acto knife. A needle would probably work too.
A few weeks ago my phone was dropped while cleaning out the weird gunk that build up in the case and the back glass got cracked. I can live with that, but my phone just turned off and won't turn on if not plugged in. This isn't my first replacement and usually when I have an issue, I just call in and they send a new one free but will it be different this time? Am I doomed to pay the $175 ? Much obliged for the assist in advanced.
Any crack/physical damage & they will make you pay the deductible through your insurance plan.
Singin' Bluebird said:
A few weeks ago my phone was dropped while cleaning out the weird gunk that build up in the case and the back glass got cracked. I can live with that, but my phone just turned off and won't turn on if not plugged in. This isn't my first replacement and usually when I have an issue, I just call in and they send a new one free but will it be different this time? Am I doomed to pay the $175 ? Much obliged for the assist in advanced.
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DLovo313 said:
Any crack/physical damage & they will make you pay the deductible through your insurance plan.
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DLovo313 is correct. Whether or not the problem is related to being dropped (very likely is), if the device has any "physical or liquid damage", pretty much any carrier (T-Mobile included here) will blame the problem on the damage. The term "physical damage" is often a little loose, but any cracked display, glass, or plastic casing is usually a giant red-flag that indicates that the device was dropped or otherwise mistreated. Because these things are not covered by the device warranty (technically provided by Samsung, although your carrier usually acts as a liaison for warranty claims), neither T-Mobile nor Samsung will honor a warranty claim on devices damaged like this.
Your options are:
a) Deal with the device as-is - which really doesn't sound like an option for you
b) Get it repaired on your own dime (whether a DIY job or by sending it somewhere "trustworthy"... good luck) - which may void your warranty in additional ways (breaking seals, etc.)
c) Get the physical damage repaired on your own dime, and then try to illegally make a warranty claim for the internal damage by lying when they ask whether it has been physically damaged (e.g. "I don't know what happened, it just stopped working! No, I didn't drop it...") - obviously not a safe choice, because they might still be able to tell that the device had been dropped, causing the internal damage... not to mention moral and legal implications
d) Make an insurance claim through your carrier - usually comes with a deductible (is it still only $175? I thought it would be $200 by now...). I've heard some smaller carriers will waive the first-ever deductible now?
e) Make an insurance claim through your homeowner's/renter's insurance, if possible/applicable
In any event, good luck with your handset. I'm hoping the information above will prove useful to you, or anyone else lurking in the shadows here.
Sounds shady to me.
Edit : Aou, you surprise me.
Didn't take notice of name until after I hit send. ;o
Pp. :what:
https://imgur.com/a/bJq1l
Told by LG Canada my phone had warranty coverage specifically for the bootlooping issue, and sent it to FutureTel in Ontario for what should have been a free repair (hell, I should have it back by now).
FutureTel dings me back with a $450 repair quote saying the warranty status is denied because of 'corrosion'. I had them to forward me the photo above.
What? No. I'm the kind of person that keeps my phone is a ****ing ziploc baggie outside of the home - there is no way this phone saw any moisture outside of what is normally in room air. No steamy bathrooms even. I photographed the moisture indicator being white and untouched, immediately prior to sending it in.
1. how does corrosion occur without moisture stickers showing moisture?
2. can corrosion not occur for reasons other than user damage/exposure to external moisture? Don't batteries leak sometimes? I've found corrosion inside electronics remote controllers on the contacts for the AA batteries and that had nothing to do with user damage or external moisture.
3. Isn't corrosion on the opposite end of the motherboard from the CPU (the photo is showing near the usb port) very unlikely to be causing bootloops where the phone shuts down due to processing stress of booting up the OS?
4. they repair the bootloops under warranty by replacing the entire motherboard anyways. I feel like this is them refusing to repair my car's engine because they found a bit of rust near the gas cap. are they just trying to weasel money out of me for what should be a free repair?
5. arggg
that's the problem, your board could get moisture from your washed hands, sweat, trapped moisture between a case,
I had the same thing happened to me, the moisture stickers are still white but the area by the USB had some corrosion, sent in for warranty and was told a new board is required at 600$.
i think in the future i will try only get phones with some water protective grade or nano coating because very easy for the board to get wet and an easy way for them to avoid responsibilities.
I had two phones denied warranty coverage in the past 2 weeks because of this same crap. I recommend sending an email to the law firm that originally engaged with LG here:
www[dot]girardgibbs[dot]com/lg-g4-bootloop-class-action-lawsuit
It seems to me like LG is trying to deny as many warranty claims as possible. If there are enough reports of this, I think we may get another lawsuit against LG.
I just received a similar letter from LG, denying warranty for being a 'tampered device' with a 'fake backcover'. Now, while I did replace the back cover (I broke the camera lens); I fail to see how that affects the required repair, which is a motherboard replacement.
They claim that it is no longer covered under the 'original limited warranty'; but the original warranty period is over anyway, the only warranty remaining is for the bootloop. They want $356 to do the repair; I paid $430 for the phone originally.
LG certainly appears to be trying to deny as many of these as they can.
I’m going to call them and complain; maybe see if Google is better about honoring the warranty. But I don’t really want to buy the phone again when it will just bootloop again sooner or later.
For those who have bubbling with their main/inner screen protector, replacing it yourself will void warranty. I checked with the Samsung Experience store in Palo Alto. They can book an appointment for you to replace it for free. It takes about 1 hour. The manager says there is a special lamination process involved with the inner screen. If you don't have a store near by sending it in is fine.
Thank you SO much for reporting this.
I can also confirm this is the case in UK, I went the other day because I noticed my inner screen protector has a little bubble on the hinge and I asked about getting it fixed and they said ill have to book it in. If i remove it myself it voids the warranty....
This is not true I am in the UK and got mine fixed without the protector on it and it was covered under warranty
cooldude20000 said:
This is not true I am in the UK and got mine fixed without the protector on it and it was covered under warranty
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Obviously, you may get someone nice enough to do that for you, but the official statement is that removing it voids warranty.
gordec said:
Obviously, you may get someone nice enough to do that for you, but the official statement is that removing it voids warranty.
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No, I agree totally with the OP. The bubbling screen protector is a consumable and can be removed without voiding your warranty. I have this on record from Samsung UK.
Once removed, you run the risk of accidentally damaging your screen (which wouldn't be covered by a warranty claim unless you have care +) so that's a rsik you take. If you apply your own screen protector, and damage then that is your liability. If samsung do it (and they offered at cost) they cover it.
I did point out to Samsung UK that on first start the warning states that removing your screen protector voids the warranty. But the two service engineers I had conversations with said this wasn't the case.
Like I said, I have this on recorded transcript.
m_w_clarke said:
No, I agree totally with the OP. The bubbling screen protector is a consumable and can be removed without voiding your warranty. I have this on record from Samsung UK.
Once removed, you run the risk of accidentally damaging your screen (which wouldn't be covered by a warranty claim unless you have care +) so that's a rsik you take. If you apply your own screen protector, and damage then that is your liability. If samsung do it (and they offered at cost) they cover it.
I did point out to Samsung UK that on first start the warning states that removing your screen protector voids the warranty. But the two service engineers I had conversations with said this wasn't the case.
Like I said, I have this on recorded transcript.
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So it seems the final verdict is equivocal. If you can easily have it replaced, there is no need to risk it. It sounds like Samsung employees aren't even sure. I trust what the manager at the Samsung store has to say. He specifically says the process of replacing inner screen protector has a different process as the foldable screen is not glass. Just trying to help out fellow Z Fold 3 owners and minimize risks.
Mine is needing replaced, can someone at the local Best Buy store be able to do this?