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My E4GT was stolen from me last night
Left it on top of my car with a bag of groceries (I thought I had it in my pocket) while I ran inside for a minute. When I came outside it was gone.
Sadly, all of my nandroid backups were on the external SD card.
Also, without thinking- I immediately notified Sprint and had a replacement shipped out ($100 deductible/ old phone is immediately disconnected).
I forgot I could install applications remotely to the phone (perhaps a tracking application) :X
Anyways, if you don't already- make sure you have a way of getting your phone back! There are plenty of applications that can track your phone as a last resort (some activate from a specific txt message/ others online/ etc).
Good advice. Even better advice: don't leave your phone on top of your car.
Yamuu said:
My E4GT was stolen from me last night
Left it on top of my car with a bag of groceries (I thought I had it in my pocket) while I ran inside for a minute. When I came outside it was gone.
Sadly, all of my nandroid backups were on the external SD card.
Also, without thinking- I immediately notified Sprint and had a replacement shipped out ($100 deductible/ old phone is immediately disconnected).
I forgot I could install applications remotely to the phone (perhaps a tracking application) :X
Anyways, if you don't already- make sure you have a way of getting your phone back! There are plenty of applications that can track your phone as a last resort (some activate from a specific txt message/ others online/ etc).
Click to expand...
Click to collapse
I'd still try and remotely install apps to the phone and try and get it back some how. Then just return the new phone you paid $100 for and get your money back.
Yamuu said:
My E4GT was stolen from me last night
Left it on top of my car with a bag of groceries (I thought I had it in my pocket) while I ran inside for a minute. When I came outside it was gone.
Sadly, all of my nandroid backups were on the external SD card.
Also, without thinking- I immediately notified Sprint and had a replacement shipped out ($100 deductible/ old phone is immediately disconnected).
I forgot I could install applications remotely to the phone (perhaps a tracking application) :X
Anyways, if you don't already- make sure you have a way of getting your phone back! There are plenty of applications that can track your phone as a last resort (some activate from a specific txt message/ others online/ etc).
Click to expand...
Click to collapse
This pretty much qualifies as carelessness in my book. But good thing you had the insurance.
spencer88 said:
This pretty much qualifies as carelessness in my book. But good thing you had the insurance.
Click to expand...
Click to collapse
I'm usually super protective of it; didn't realize it wasn't in my pocket until I was inside.
Beejis said:
I'd still try and remotely install apps to the phone and try and get it back some how. Then just return the new phone you paid $100 for and get your money back.
Click to expand...
Click to collapse
I'm on the phone with Sprint right now- asking them to temporarily active the stolen phone so I can remote-install an App and track it down.
I have a pretty good idea of who stole it- a guy that lives next door (at my girlfriend's apt) who was walking back and forth taking out trash/ he was the only one I saw outside at the time. I asked him later if he saw a phone in the grass and he acted a bit suspicious.
You had TEP? TEP has an app that allows you to track the phone directly from their website, if I remember correctly.
eagercrow said:
You had TEP? TEP has an app that allows you to track the phone directly from their website, if I remember correctly.
Click to expand...
Click to collapse
For TEP it looks like you have to have the app installed prior to it being stolen.
I'm sorry for your misfortune. But this now has me thinking about what app is the best for these situations? Anyone have any recommendations for apps to install to help find, lock, wipe the phone if need be?
Yamuu said:
I'm usually super protective of it; didn't realize it wasn't in my pocket until I was inside.
Click to expand...
Click to collapse
Understandable. Outside of home and in my office at work, my phone is in one of two places: either in my hand or in my pocket. Always.
A sprint representative told me it's now re-activated.
Although, 3 rings goes to voice-mail. Is that normal or does it go straight to voice-mail when the phone is not on/ not in service?
I should have thought of doing this last night /slaps self
Yamuu said:
A sprint representative told me it's now re-activated.
Although, 3 rings goes to voice-mail. Is that normal or does it go straight to voice-mail when the phone is not on/ not in service?
I should have thought of doing this last night /slaps self
Click to expand...
Click to collapse
USUALLY, if the phone is off it will go right to voicemail. Don't know about the Out of service though. If it rings 3 full times, it sounds like it's on and someone is ignoring the call. But I could be wrong....
lookout Plan B
You can install Plan B from lookout to track your phone even if you didnt have lookout app installed.
Description
Plan B is the 'find my phone' app that you download AFTER you lose your phone.
Plan B is your last resort to find your missing phone
Havek923 said:
I'm sorry for your misfortune. But this now has me thinking about what app is the best for these situations? Anyone have any recommendations for apps to install to help find, lock, wipe the phone if need be?
Click to expand...
Click to collapse
Seekdroid I'd well worth the 0.99 when I purchased it. Free solution would be Where's My Droid.
Sent from my SPH-D710 using xda premium
Beejis said:
I'd still try and remotely install apps to the phone and try and get it back some how. Then just return the new phone you paid $100 for and get your money back.
Click to expand...
Click to collapse
this wont work because the phone will need service for you to remotely install anything you will need working data and once the phone was reported stolen and a new one shipped the old one cant be used anymore it is permanently deactivated from the system i this because i work for sprint
EVOSerb said:
You can install Plan B from lookout to track your phone even if you didnt have lookout app installed.
Description
Plan B is the 'find my phone' app that you download AFTER you lose your phone.
Plan B is your last resort to find your missing phone
Click to expand...
Click to collapse
My brother recommended this one too; apparently one of his coworkers had his phone stolen and they were able to track it down with Plan B.
That is the first one I tried today. I've also tried Android Lost and Lost Droid Finder.
I installed the applications through Market remotely and have tried sending activation txts to them but haven't received anything back nor has 'Android Lost' registered itself with their control panel.
I'm guessing that by now the phone's either dead, out of service, or some dbag has sold it/ flashed over it.
You can remotely track your phone for free without any app. I had sprint do it for me one time when I lost it.
Sent from my SPH-D710 using xda premium
Havek923 said:
I'm sorry for your misfortune. But this now has me thinking about what app is the best for these situations? Anyone have any recommendations for apps to install to help find, lock, wipe the phone if need be?
Click to expand...
Click to collapse
i use Cerberus, excellent features and tracking.
cerberusapp.com/market_description.txt
The phone is no longer in service you can't track it if it was still in service you could I deal with this everyday and no we don't track the phone for you we refer you to family locator or one of the apps in the market but if you have it reported list our stolen and the service is deactivated you are S.O.L
Sent from my SPH-D710 using xda premium
dreDrennon1 said:
The phone is no longer in service you can't track it if it was still in service you could I deal with this everyday and no we don't track the phone for you we refer you to family locator or one of the apps in the market but if you have it reported list our stolen and the service is deactivated you are S.O.L
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I called Sprint to see if it's possible:
- The representative told me she could set up the locator but that 'requires' another Sprint phone in order to receive a temporary password/ complete the process.
- She told me that since it's ringing 3 times, it's probably someone rejecting the call as it comes in and that if the phone was dead/ out of service, it would go straight to voice-mail.
- She told me the insurance company- `Asurion` could track it for me and transferred me to them.
- I talked to an `Asurion` representative- who was able to pull up my claim information. She told me they have no way of doing that and the only way it could be done is if Sprint offers it as a service.
I'd assume that when the phone is in service and able to receive calls (with literally 0 wait time after dialing the #), there's decent enough service for the market to push an install.. but if that's true and they're not installing, perhaps the thief has already broken in/ flashed it/ etc and wiped out my gmail account info from the market.
Yamuu said:
I called Sprint to see if it's possible:
- The representative told me she could set up the locator but that 'requires' another Sprint phone in order to receive a temporary password/ complete the process.
- She told me that since it's ringing 3 times, it's probably someone rejecting the call as it comes in and that if the phone was dead/ out of service, it would go straight to voice-mail.
- She told me the insurance company- `Asurion` could track it for me and transferred me to them.
- I talked to an `Asurion` representative- who was able to pull up my claim information. She told me they have no way of doing that and the only way it could be done is if Sprint offers it as a service.
I'd assume that when the phone is in service and able to receive calls (with literally 0 wait time after dialing the #), there's decent enough service for the market to push an install.. but if that's true and they're not installing, perhaps the thief has already broken in/ flashed it/ etc and wiped out my gmail account info from the market.
Click to expand...
Click to collapse
As long as it still has service it is possible but if you reported it stolen and the service is no longer active on that device you cannot do it so apparently if it still rings when you call it then the service had not been suspended so they are jacking up your phone bill right now
Sent from my SPH-D710 using xda premium
http://www.theverge.com/2012/2/15/2...ecurity?utm_source=dlvr.it&utm_medium=twitter
Good news. Google Wallet "fixed" and provisioning of cards restored.
My wifes GN is now working fine, my GN that I had reset my wallet is not. All I get is the "Try Again" or "Remove Card" options. I called Google they sent me to Money Network who was a overnight call taker, didnt know much of anything. He created a ticket for the issue. Thank for info OP, at least I know they are not planning to take over the world with my $20! LoL
I tried activating the card, but it still states that service not available....Contacted Google and they informed that the pre-paid card is temporarily unavailable now....am i missing something?
yea this is a serious tease.......ugh
sidenote
the really really odd thing, i just called them about a hour ago when I didnt see these articles yet and neither google wallet or money networks had any freaking idea. they basically said "we hope to have a fix by friday, if not monday"
wtf
That's weird. Mine's working and shows the card/bank info and everything.
martonikaj said:
That's weird. Mine's working and shows the card/bank info and everything.
Click to expand...
Click to collapse
It is definitely back up and running again.
Sent from my Galaxy Nexus using xda premium
Acererak said:
I assume if you've removed or cleared appdata after this started you need to call money network.
Click to expand...
Click to collapse
Did that, they are claiming Google hasnt done its part when they obviously have. Perhaps I should call again, it was rather early in the morning when I called. The reps didnt seem to know much of anything, both google and money network blamed each-other, lol.
mine isnt working at all ive cleared the cache and even uninstalled and reinstalled
From what I've found, the announcement about prepaid working again is for new users - those that haven't set up Wallet on their devices before.
Folks that have had Wallet and kept their data intact during the "outtage" *should* be able to continue to use Wallet as normal.
Those who wiped their data (as I did in preparation for a ROM upgrade) are still waiting on their prepaid cards to be made available. This is what I found out when I called Google and Money Network this morning; I'll call again tomorrow and see if there's any change.
codesplice said:
From what I've found, the announcement about prepaid working again is for new users - those that haven't set up Wallet on their devices before.
Folks that have had Wallet and kept their data intact during the "outtage" *should* be able to continue to use Wallet as normal.
Those who wiped their data (as I did in preparation for a ROM upgrade) are still waiting on their prepaid cards to be made available. This is what I found out when I called Google and Money Network this morning; I'll call again tomorrow and see if there's any change.
Click to expand...
Click to collapse
Thanks for the update. Plz update us tomorrow after your findings?
Just went and tried to buy batteries at Rite Aid with my phone. Payment came up I held it on the terminal, then entered my PIN and put it back on the terminal. After a couple seconds it said "sent" but the merchant never got confirmation. I took it off the terminal and it gave an error saying to have the merchant reset it or whatever. Tried about 4-5 times it did the same thing every time.
Anyone else have this experience?
Also, looking at my transaction record it looks like the first one actually went through... but my balance doesn't reflect that, and it never gave me the merchant name or $ total. Thinking maybe they messed something up on their end? And after the first one didn't get accepted it blocked me from accidentally making multiple purchases?
edit: In the notes area, I wrote that. It was blank.
You most likely needed to hit "ok" on the physical terminal. Some stores you don't, some you do.
My wallet isn't working either. I had data in it (showed $3.XX balance), but it kept failing when I tried to add funds. I reinstalled and now I get the "Prepaid is unavailable" when I try to add the prepaid card.
tolon777 said:
You most likely needed to hit "ok" on the physical terminal. Some stores you don't, some you do.
My wallet isn't working either. I had data in it (showed $3.XX balance), but it kept failing when I tried to add funds. I reinstalled and now I get the "Prepaid is unavailable" when I try to add the prepaid card.
Click to expand...
Click to collapse
No prompt on the terminal at all. It just sat blank. Never got prompted to choose credit/debit either as the Google Wallet tutorials say you may have to select "credit" if possible. The terminal was blank the whole time : /
I know it may be having issues now but this experience isn't making me confident about Google Wallet. I really really want to be able to use this.
martonikaj said:
No prompt on the terminal at all. It just sat blank. Never got prompted to choose credit/debit either as the Google Wallet tutorials say you may have to select "credit" if possible. The terminal was blank the whole time : /
I know it may be having issues now but this experience isn't making me confident about Google Wallet. I really really want to be able to use this.
Click to expand...
Click to collapse
I'm just glad I used all my funds before this **** hit the fan. I loaded up an extra $50 on it but blew all $60 at Best Buy at once. Lol.
Sent from my Galaxy Nexus using xda premium
jonathan3579 said:
I'm just glad I used all my funds before this **** hit the fan. I loaded up an extra $50 on it but blew all $60 at Best Buy at once. Lol.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
agreed i put 90 on it and went around, but now I have like 11.97 on it which is just sitting there because of this prepaid issue
NyPlaya513 said:
agreed i put 90 on it and went around, but now I have like 11.97 on it which is just sitting there because of this prepaid issue
Click to expand...
Click to collapse
I heard trying to get your money back is a real pain in the ass. They deduct $5 (maybe more or less) to make you a check, mail the check, and then it takes a few weeks to receive. This whole situation has now become an ungodly mess.
Sent from my Galaxy Nexus using xda premium
Acererak said:
I called up money network a second time today and they claimed that the problem is still going on and it should be resolved by the end of the week. I don't know if this means we'll have to call to get our cards reactivated or if they'll start working again on their own. I'm also a bit concerned that it may involve a software upgrade and if that's the case I've had issues linking wallet to the market on my Verizon GN considering it isn't officially supported on Verizon phones.
Click to expand...
Click to collapse
I have a thread for that.
Sent from my Galaxy Nexus using xda premium
jonathan3579 said:
I heard trying to get your money back is a real pain in the ass. They deduct $5 (maybe more or less) to make you a check, mail the check, and then it takes a few weeks to receive. This whole situation has now become an ungodly mess.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
it is indeed a pain. i dont plan on withdrawing those funds. if needed ill resell my 2nd nexus (already sold the first one for another wallet issue!!!) and get another........thats how badly i love this feature....
---------- Post added at 02:16 AM ---------- Previous post was at 02:14 AM ----------
Acererak said:
I called up money network a second time today and they claimed that the problem is still going on and it should be resolved by the end of the week. I don't know if this means we'll have to call to get our cards reactivated or if they'll start working again on their own. I'm also a bit concerned that it may involve a software upgrade and if that's the case I've had issues linking wallet to the market on my Verizon GN considering it isn't officially supported on Verizon phones.
Click to expand...
Click to collapse
i called them as well yesterday morning and they said the same, fix hopefully by Friday if not Monday
keep in mind the google rep didnt help at all but the money network guy.....kind of.....did?
NyPlaya513 said:
it is indeed a pain. i dont plan on withdrawing those funds. if needed ill resell my 2nd nexus (already sold the first one for another wallet issue!!!) and get another........thats how badly i love this feature....
---------- Post added at 02:16 AM ---------- Previous post was at 02:14 AM ----------
i called them as well yesterday morning and they said the same, fix hopefully by Friday if not Monday
keep in mind the google rep didnt help at all but the money network guy.....kind of.....did?
Click to expand...
Click to collapse
How would you go about linking the prepaid card to the market by the way? That seems handy...
Chopes said:
How would you go about linking the prepaid card to the market by the way? That seems handy...
Click to expand...
Click to collapse
Ditto..........
I have a brand new Galaxy Nexus that I bought outright from a friend.
Last Friday I took it into a Verizon store to get a new sim card.
When I got home I unlocked the bootloader, rooted, and that's it, I kept the stock Verizon rom on it and just installed a few of my apps off the market.
Since Friday my phone has rebooted a number of times, while in use it gets VERY hot (135*F), 4 or 5 times now I have gotten a window that comes up and says "Select next to finish activation" as if the phone thinks it's not activated yet, and the worst of them is the 4G drops on this phone far too often. I have been taking the same route home for over a year and on my Tbolt i had a solid 4G signal the whole way, on the Galaxy it drops to 3G about 4 or 5 times on the way home, and sometimes loses data alltogether.
Not sure if these are all just flukes, or if other people have experienced this as well.
Thoughts?
Yes,unroot relock and take it in the same thing happened to mine and I got a brand new one..mine dropped 4g constantly you may wanna call and have them trouble shoot it so when they see it doesn't help they will write up a ticket note it on ur account so when u go into a store no waiting or stupid questions
Oh and I would only mention that its dropping signal all the time nothing more nothing less
Yeah and just to be clear, i relocked and unrooted and used it all day today and still having the same issues.
When I went into the store today they flat out would not help me whatsoever because i didn't buy the phone from them.
They said it doesn't matter if I was the first person to touch the phone after it came out of the box, if i didn't buy it from them (Verizon) then they won't warranty it.
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Namtaru said:
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Click to expand...
Click to collapse
OK ... don't go to the verizon store they won't do it for you ... what you need to do is call tech support and tell them your issues .... listen the galaxy nexus is less than a year old verizon have to give support to the customer.. . I'm telling you because I've done it ... I been with verizon for years and I've owned several phones and every time I get a phone a new phone without signing a new contract first thing I do is call tech support and ask for a replacement .... if the phone is less than a year old they will do it ....... good luck
Sent from my Galaxy Nexus using XDA
I already called support, they wont replace it, because I didn't purchase it directly from my account.
I'm taking the long route here and shipping it back to my friend, who is going to put it back on his account, then get a refurb, then send me the refurb when he gets it.
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
Click to expand...
Click to collapse
I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
Click to expand...
Click to collapse
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
Click to expand...
Click to collapse
Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
Click to expand...
Click to collapse
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
Click to expand...
Click to collapse
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
Click to expand...
Click to collapse
You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app
Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Click to expand...
Click to collapse
You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
Click to expand...
Click to collapse
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
Click to expand...
Click to collapse
You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
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Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2
anyone else have issues registering for the promo or receiving the promo? From what I can tell there should be a notification in your inbox on the Shop Samsung app. I called samsung and the operator could not tell me why the Promotion was not showing, and every link on their web site just takes me to the preorder page.
Mine took a while to show up, but did eventually and I was able to register. I want to say I setup the phone around 3pm EST and it wasn't in my inbox until around 10pm EST.
Samsung has a history of having issues with this and it's technically 2 days before the official release. Wouldn't worry yet. I also didn't see a "first x,xxx to register" for this one like they've done in the past.
sw20matt said:
anyone else have issues registering for the promo or receiving the promo? From what I can tell there should be a notification in your inbox on the Shop Samsung app. I called samsung and the operator could not tell me why the Promotion was not showing, and every link on their web site just takes me to the preorder page.
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Had this exact same issue. I ended up calling samsung and they told me to reinstall the shop samsung app and it worked.
jazz995756 said:
Had this exact same issue. I ended up calling samsung and they told me to reinstall the shop samsung app and it worked.
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Uninstalling it and reinstalling the Samsung Shop app worked for me.
As long as you pre-ordered you can get the promos after the 23rd right?
I physically don't have a way of linking my preorder it since I'm switching to Verizon . The phone has a dummy number listed and it won't link up with my app until I activate it. So I'm kinda stuck in a catch 22.
yeah they had me uninstall and reinstall also and that didnt work. I ended up getting the notification in the Shop app inbox later in the night. 6-8 weeks for a digital credit? that seems a little crazy. I hope it drops soon so that I can use it before everthing on their store is sold out. im sure they will have a use by date also. I had to blow $44 on a charger already because the credit wasnt going to come in before my rewards points expired this month.
also my accessory promo code does not work. anyone else?