My E4GT was stolen from me last night
Left it on top of my car with a bag of groceries (I thought I had it in my pocket) while I ran inside for a minute. When I came outside it was gone.
Sadly, all of my nandroid backups were on the external SD card.
Also, without thinking- I immediately notified Sprint and had a replacement shipped out ($100 deductible/ old phone is immediately disconnected).
I forgot I could install applications remotely to the phone (perhaps a tracking application) :X
Anyways, if you don't already- make sure you have a way of getting your phone back! There are plenty of applications that can track your phone as a last resort (some activate from a specific txt message/ others online/ etc).
Good advice. Even better advice: don't leave your phone on top of your car.
Yamuu said:
My E4GT was stolen from me last night
Left it on top of my car with a bag of groceries (I thought I had it in my pocket) while I ran inside for a minute. When I came outside it was gone.
Sadly, all of my nandroid backups were on the external SD card.
Also, without thinking- I immediately notified Sprint and had a replacement shipped out ($100 deductible/ old phone is immediately disconnected).
I forgot I could install applications remotely to the phone (perhaps a tracking application) :X
Anyways, if you don't already- make sure you have a way of getting your phone back! There are plenty of applications that can track your phone as a last resort (some activate from a specific txt message/ others online/ etc).
Click to expand...
Click to collapse
I'd still try and remotely install apps to the phone and try and get it back some how. Then just return the new phone you paid $100 for and get your money back.
Yamuu said:
My E4GT was stolen from me last night
Left it on top of my car with a bag of groceries (I thought I had it in my pocket) while I ran inside for a minute. When I came outside it was gone.
Sadly, all of my nandroid backups were on the external SD card.
Also, without thinking- I immediately notified Sprint and had a replacement shipped out ($100 deductible/ old phone is immediately disconnected).
I forgot I could install applications remotely to the phone (perhaps a tracking application) :X
Anyways, if you don't already- make sure you have a way of getting your phone back! There are plenty of applications that can track your phone as a last resort (some activate from a specific txt message/ others online/ etc).
Click to expand...
Click to collapse
This pretty much qualifies as carelessness in my book. But good thing you had the insurance.
spencer88 said:
This pretty much qualifies as carelessness in my book. But good thing you had the insurance.
Click to expand...
Click to collapse
I'm usually super protective of it; didn't realize it wasn't in my pocket until I was inside.
Beejis said:
I'd still try and remotely install apps to the phone and try and get it back some how. Then just return the new phone you paid $100 for and get your money back.
Click to expand...
Click to collapse
I'm on the phone with Sprint right now- asking them to temporarily active the stolen phone so I can remote-install an App and track it down.
I have a pretty good idea of who stole it- a guy that lives next door (at my girlfriend's apt) who was walking back and forth taking out trash/ he was the only one I saw outside at the time. I asked him later if he saw a phone in the grass and he acted a bit suspicious.
You had TEP? TEP has an app that allows you to track the phone directly from their website, if I remember correctly.
eagercrow said:
You had TEP? TEP has an app that allows you to track the phone directly from their website, if I remember correctly.
Click to expand...
Click to collapse
For TEP it looks like you have to have the app installed prior to it being stolen.
I'm sorry for your misfortune. But this now has me thinking about what app is the best for these situations? Anyone have any recommendations for apps to install to help find, lock, wipe the phone if need be?
Yamuu said:
I'm usually super protective of it; didn't realize it wasn't in my pocket until I was inside.
Click to expand...
Click to collapse
Understandable. Outside of home and in my office at work, my phone is in one of two places: either in my hand or in my pocket. Always.
A sprint representative told me it's now re-activated.
Although, 3 rings goes to voice-mail. Is that normal or does it go straight to voice-mail when the phone is not on/ not in service?
I should have thought of doing this last night /slaps self
Yamuu said:
A sprint representative told me it's now re-activated.
Although, 3 rings goes to voice-mail. Is that normal or does it go straight to voice-mail when the phone is not on/ not in service?
I should have thought of doing this last night /slaps self
Click to expand...
Click to collapse
USUALLY, if the phone is off it will go right to voicemail. Don't know about the Out of service though. If it rings 3 full times, it sounds like it's on and someone is ignoring the call. But I could be wrong....
lookout Plan B
You can install Plan B from lookout to track your phone even if you didnt have lookout app installed.
Description
Plan B is the 'find my phone' app that you download AFTER you lose your phone.
Plan B is your last resort to find your missing phone
Havek923 said:
I'm sorry for your misfortune. But this now has me thinking about what app is the best for these situations? Anyone have any recommendations for apps to install to help find, lock, wipe the phone if need be?
Click to expand...
Click to collapse
Seekdroid I'd well worth the 0.99 when I purchased it. Free solution would be Where's My Droid.
Sent from my SPH-D710 using xda premium
Beejis said:
I'd still try and remotely install apps to the phone and try and get it back some how. Then just return the new phone you paid $100 for and get your money back.
Click to expand...
Click to collapse
this wont work because the phone will need service for you to remotely install anything you will need working data and once the phone was reported stolen and a new one shipped the old one cant be used anymore it is permanently deactivated from the system i this because i work for sprint
EVOSerb said:
You can install Plan B from lookout to track your phone even if you didnt have lookout app installed.
Description
Plan B is the 'find my phone' app that you download AFTER you lose your phone.
Plan B is your last resort to find your missing phone
Click to expand...
Click to collapse
My brother recommended this one too; apparently one of his coworkers had his phone stolen and they were able to track it down with Plan B.
That is the first one I tried today. I've also tried Android Lost and Lost Droid Finder.
I installed the applications through Market remotely and have tried sending activation txts to them but haven't received anything back nor has 'Android Lost' registered itself with their control panel.
I'm guessing that by now the phone's either dead, out of service, or some dbag has sold it/ flashed over it.
You can remotely track your phone for free without any app. I had sprint do it for me one time when I lost it.
Sent from my SPH-D710 using xda premium
Havek923 said:
I'm sorry for your misfortune. But this now has me thinking about what app is the best for these situations? Anyone have any recommendations for apps to install to help find, lock, wipe the phone if need be?
Click to expand...
Click to collapse
i use Cerberus, excellent features and tracking.
cerberusapp.com/market_description.txt
The phone is no longer in service you can't track it if it was still in service you could I deal with this everyday and no we don't track the phone for you we refer you to family locator or one of the apps in the market but if you have it reported list our stolen and the service is deactivated you are S.O.L
Sent from my SPH-D710 using xda premium
dreDrennon1 said:
The phone is no longer in service you can't track it if it was still in service you could I deal with this everyday and no we don't track the phone for you we refer you to family locator or one of the apps in the market but if you have it reported list our stolen and the service is deactivated you are S.O.L
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I called Sprint to see if it's possible:
- The representative told me she could set up the locator but that 'requires' another Sprint phone in order to receive a temporary password/ complete the process.
- She told me that since it's ringing 3 times, it's probably someone rejecting the call as it comes in and that if the phone was dead/ out of service, it would go straight to voice-mail.
- She told me the insurance company- `Asurion` could track it for me and transferred me to them.
- I talked to an `Asurion` representative- who was able to pull up my claim information. She told me they have no way of doing that and the only way it could be done is if Sprint offers it as a service.
I'd assume that when the phone is in service and able to receive calls (with literally 0 wait time after dialing the #), there's decent enough service for the market to push an install.. but if that's true and they're not installing, perhaps the thief has already broken in/ flashed it/ etc and wiped out my gmail account info from the market.
Yamuu said:
I called Sprint to see if it's possible:
- The representative told me she could set up the locator but that 'requires' another Sprint phone in order to receive a temporary password/ complete the process.
- She told me that since it's ringing 3 times, it's probably someone rejecting the call as it comes in and that if the phone was dead/ out of service, it would go straight to voice-mail.
- She told me the insurance company- `Asurion` could track it for me and transferred me to them.
- I talked to an `Asurion` representative- who was able to pull up my claim information. She told me they have no way of doing that and the only way it could be done is if Sprint offers it as a service.
I'd assume that when the phone is in service and able to receive calls (with literally 0 wait time after dialing the #), there's decent enough service for the market to push an install.. but if that's true and they're not installing, perhaps the thief has already broken in/ flashed it/ etc and wiped out my gmail account info from the market.
Click to expand...
Click to collapse
As long as it still has service it is possible but if you reported it stolen and the service is no longer active on that device you cannot do it so apparently if it still rings when you call it then the service had not been suspended so they are jacking up your phone bill right now
Sent from my SPH-D710 using xda premium
Related
http://www.theverge.com/2012/2/15/2...ecurity?utm_source=dlvr.it&utm_medium=twitter
Good news. Google Wallet "fixed" and provisioning of cards restored.
My wifes GN is now working fine, my GN that I had reset my wallet is not. All I get is the "Try Again" or "Remove Card" options. I called Google they sent me to Money Network who was a overnight call taker, didnt know much of anything. He created a ticket for the issue. Thank for info OP, at least I know they are not planning to take over the world with my $20! LoL
I tried activating the card, but it still states that service not available....Contacted Google and they informed that the pre-paid card is temporarily unavailable now....am i missing something?
yea this is a serious tease.......ugh
sidenote
the really really odd thing, i just called them about a hour ago when I didnt see these articles yet and neither google wallet or money networks had any freaking idea. they basically said "we hope to have a fix by friday, if not monday"
wtf
That's weird. Mine's working and shows the card/bank info and everything.
martonikaj said:
That's weird. Mine's working and shows the card/bank info and everything.
Click to expand...
Click to collapse
It is definitely back up and running again.
Sent from my Galaxy Nexus using xda premium
Acererak said:
I assume if you've removed or cleared appdata after this started you need to call money network.
Click to expand...
Click to collapse
Did that, they are claiming Google hasnt done its part when they obviously have. Perhaps I should call again, it was rather early in the morning when I called. The reps didnt seem to know much of anything, both google and money network blamed each-other, lol.
mine isnt working at all ive cleared the cache and even uninstalled and reinstalled
From what I've found, the announcement about prepaid working again is for new users - those that haven't set up Wallet on their devices before.
Folks that have had Wallet and kept their data intact during the "outtage" *should* be able to continue to use Wallet as normal.
Those who wiped their data (as I did in preparation for a ROM upgrade) are still waiting on their prepaid cards to be made available. This is what I found out when I called Google and Money Network this morning; I'll call again tomorrow and see if there's any change.
codesplice said:
From what I've found, the announcement about prepaid working again is for new users - those that haven't set up Wallet on their devices before.
Folks that have had Wallet and kept their data intact during the "outtage" *should* be able to continue to use Wallet as normal.
Those who wiped their data (as I did in preparation for a ROM upgrade) are still waiting on their prepaid cards to be made available. This is what I found out when I called Google and Money Network this morning; I'll call again tomorrow and see if there's any change.
Click to expand...
Click to collapse
Thanks for the update. Plz update us tomorrow after your findings?
Just went and tried to buy batteries at Rite Aid with my phone. Payment came up I held it on the terminal, then entered my PIN and put it back on the terminal. After a couple seconds it said "sent" but the merchant never got confirmation. I took it off the terminal and it gave an error saying to have the merchant reset it or whatever. Tried about 4-5 times it did the same thing every time.
Anyone else have this experience?
Also, looking at my transaction record it looks like the first one actually went through... but my balance doesn't reflect that, and it never gave me the merchant name or $ total. Thinking maybe they messed something up on their end? And after the first one didn't get accepted it blocked me from accidentally making multiple purchases?
edit: In the notes area, I wrote that. It was blank.
You most likely needed to hit "ok" on the physical terminal. Some stores you don't, some you do.
My wallet isn't working either. I had data in it (showed $3.XX balance), but it kept failing when I tried to add funds. I reinstalled and now I get the "Prepaid is unavailable" when I try to add the prepaid card.
tolon777 said:
You most likely needed to hit "ok" on the physical terminal. Some stores you don't, some you do.
My wallet isn't working either. I had data in it (showed $3.XX balance), but it kept failing when I tried to add funds. I reinstalled and now I get the "Prepaid is unavailable" when I try to add the prepaid card.
Click to expand...
Click to collapse
No prompt on the terminal at all. It just sat blank. Never got prompted to choose credit/debit either as the Google Wallet tutorials say you may have to select "credit" if possible. The terminal was blank the whole time : /
I know it may be having issues now but this experience isn't making me confident about Google Wallet. I really really want to be able to use this.
martonikaj said:
No prompt on the terminal at all. It just sat blank. Never got prompted to choose credit/debit either as the Google Wallet tutorials say you may have to select "credit" if possible. The terminal was blank the whole time : /
I know it may be having issues now but this experience isn't making me confident about Google Wallet. I really really want to be able to use this.
Click to expand...
Click to collapse
I'm just glad I used all my funds before this **** hit the fan. I loaded up an extra $50 on it but blew all $60 at Best Buy at once. Lol.
Sent from my Galaxy Nexus using xda premium
jonathan3579 said:
I'm just glad I used all my funds before this **** hit the fan. I loaded up an extra $50 on it but blew all $60 at Best Buy at once. Lol.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
agreed i put 90 on it and went around, but now I have like 11.97 on it which is just sitting there because of this prepaid issue
NyPlaya513 said:
agreed i put 90 on it and went around, but now I have like 11.97 on it which is just sitting there because of this prepaid issue
Click to expand...
Click to collapse
I heard trying to get your money back is a real pain in the ass. They deduct $5 (maybe more or less) to make you a check, mail the check, and then it takes a few weeks to receive. This whole situation has now become an ungodly mess.
Sent from my Galaxy Nexus using xda premium
Acererak said:
I called up money network a second time today and they claimed that the problem is still going on and it should be resolved by the end of the week. I don't know if this means we'll have to call to get our cards reactivated or if they'll start working again on their own. I'm also a bit concerned that it may involve a software upgrade and if that's the case I've had issues linking wallet to the market on my Verizon GN considering it isn't officially supported on Verizon phones.
Click to expand...
Click to collapse
I have a thread for that.
Sent from my Galaxy Nexus using xda premium
jonathan3579 said:
I heard trying to get your money back is a real pain in the ass. They deduct $5 (maybe more or less) to make you a check, mail the check, and then it takes a few weeks to receive. This whole situation has now become an ungodly mess.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
it is indeed a pain. i dont plan on withdrawing those funds. if needed ill resell my 2nd nexus (already sold the first one for another wallet issue!!!) and get another........thats how badly i love this feature....
---------- Post added at 02:16 AM ---------- Previous post was at 02:14 AM ----------
Acererak said:
I called up money network a second time today and they claimed that the problem is still going on and it should be resolved by the end of the week. I don't know if this means we'll have to call to get our cards reactivated or if they'll start working again on their own. I'm also a bit concerned that it may involve a software upgrade and if that's the case I've had issues linking wallet to the market on my Verizon GN considering it isn't officially supported on Verizon phones.
Click to expand...
Click to collapse
i called them as well yesterday morning and they said the same, fix hopefully by Friday if not Monday
keep in mind the google rep didnt help at all but the money network guy.....kind of.....did?
NyPlaya513 said:
it is indeed a pain. i dont plan on withdrawing those funds. if needed ill resell my 2nd nexus (already sold the first one for another wallet issue!!!) and get another........thats how badly i love this feature....
---------- Post added at 02:16 AM ---------- Previous post was at 02:14 AM ----------
i called them as well yesterday morning and they said the same, fix hopefully by Friday if not Monday
keep in mind the google rep didnt help at all but the money network guy.....kind of.....did?
Click to expand...
Click to collapse
How would you go about linking the prepaid card to the market by the way? That seems handy...
Chopes said:
How would you go about linking the prepaid card to the market by the way? That seems handy...
Click to expand...
Click to collapse
Ditto..........
I was proposed an offer to trade my ET4G for a GNex. Im considering doing it. What we want to do is the nice lady that wants my phone is to use her upgrade for the GNex then when she receives the phone trade it for my ET4G (She like Touchwiz, I prefer AOSP). What Im concerned about is if Sprint will allow this exchange to happen right after she receives it. I don't want them to hit her for the full amount or anything like that. She plans on calling in ans saying she doesn't like the phone and wants to add swap the phones. Will Sprint allow this to happen right after she receives the phone? I kinda hate to leave the ET4G but LTE is lighting up soon in Chicago and where I live there is no WiMax.
Up to what I know, yes, Sprint will let you do this, they'll just make you activate it on her account, resign the 2 year agreement on her account, then you can do the swap. The only thing is, buy the phone directly from Sprint, not Simplexity or something. If you buy it from Simplexity, they'll hit her with the full price, but directly bought from Sprint is A ok.
WhiteWidows said:
I was proposed an offer to trade my ET4G for a GNex. Im considering doing it. What we want to do is the nice lady that wants my phone is to use her upgrade for the GNex then when she receives the phone trade it for my ET4G (She like Touchwiz, I prefer AOSP). What Im concerned about is if Sprint will allow this exchange to happen right after she receives it. I don't want them to hit her for the full amount or anything like that. She plans on calling in ans saying she doesn't like the phone and wants to add swap the phones. Will Sprint allow this to happen right after she receives the phone? I kinda hate to leave the ET4G but LTE is lighting up soon in Chicago and where I live there is no WiMax.
Click to expand...
Click to collapse
So long as it is an upgrade and not a new customer, it's ok. She doesn't even have to make up that story. What I would advise, though, is to wait to do the trade until after the 14 day is up, simply to be safe guarded if the device is defective out of the box. Not saying that the ESN swap voids our policy, but it would just make it logistically tough in a retail store, with how it would look on our end.
Also, she'll need an inactive phone to complete the transaction. We can't just flip-flop two different accounts' ESNs simultaneously, and an account can't be left without an ESN, even temporarily. She'll need to activate another phone (not yours, since it's tied to your account, unless you activate another phone instead of her), the gnex will then be inactive and free to go on your account, and then you can put your E4GT on hers.
What this all really amounts to is that this whole transaction will be much much easier in a store than over a phone lol.
Sent from my SPH-D710 using xda premium
He is exactly right. Listen to him
squshy 7 said:
So long as it is an upgrade and not a new customer, it's ok. She doesn't even have to make up that story. What I would advise, though, is to wait to do the trade until after the 14 day is up, simply to be safe guarded if the device is defective out of the box. Not saying that the ESN swap voids our policy, but it would just make it logistically tough in a retail store, with how it would look on our end.
Also, she'll need an inactive phone to complete the transaction. We can't just flip-flop two different accounts' ESNs simultaneously, and an account can't be left without an ESN, even temporarily. She'll need to activate another phone (not yours, since it's tied to your account, unless you activate another phone instead of her), the gnex will then be inactive and free to go on your account, and then you can put your E4GT on hers.
What this all really amounts to is that this whole transaction will be much much easier in a store than over a phone lol.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Damn, I thanked you on accident. If I may interject... You are correct up until the whole inactive phone part. Sales Rep should contact NSS and they should be able to do the flip flop over the phone... At least that is what I gather from past experience.. :highfive:
If NSS gives you a hard time simply hang up and call again until you speak to someone who knows what they are doing..
z31k said:
Damn, I thanked you on accident. If I may interject... You are correct up until the whole inactive phone part. Sales Rep should contact NSS and they should be able to do the flip flop over the phone... At least that is what I gather from past experience.. :highfive:
If NSS gives you a hard time simply hang up and call again until you speak to someone who knows what they are doing..
Click to expand...
Click to collapse
Lol this is correct, though I know many in my store would rather do it themselves to save some time.
Sent from my SPH-D710 using xda premium
Thanks everyone! Now I need to decide if I want to leave the ET...
Well if they want an esn on the account at all times and she is using her upgrade then she would have a phone with a clean esn that you could swap your phone for then she swaps your e4gt to her account and then you swap the GNex on to yours. Yes its a lot of extra work but its an option if you have to have an active phone on both accounts
Sent from my SPH-D710 using xda app-developers app
WhiteWidows said:
Thanks everyone! Now I need to decide if I want to leave the ET...
Click to expand...
Click to collapse
I'm leaving it for the Nexus. My sister want my E4GT and her upgrade is available next month, so she wants me to take her upgrade and give her my phone. I'm leaving sprint in December anyways, so it's not worth getting a phone like the S3 or Evo LTE. And the iPhone is a definite no anyways.
Sent from my SPH-D710 using xda app-developers app
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
hundredhead said:
Basically, I lost my s3 without the sim card in it, instead in my Mytouch 4g for tethering purposes. Now asurion wouldn't insure my s3. I know this isn't the first time this has happened to someone, but I've yet to find a solution. Is there anything I can do? I've filed about 7 claims , but they've all been rejected because of this.
Click to expand...
Click to collapse
There is nothing you can do. Insurance only covers the phone that is currently activated (ie., the one with the SIM card in it).
Why would you expect them to cover a phone that isn't actively being used? That's ridiculous. Sorry about your luck but with insurance, it has always been the activated device. With CDMA carriers you had to call with the ESN. With GSM its done automatically with the SIM.
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
hundredhead said:
When I bought the insurance, it was for my GS3 and no other phone. I wouldn't want them to replace the mytouch if it was lost, because I didn't buy insurance for that phone.
Click to expand...
Click to collapse
Read your insurance contract. Insurance only covers whatever device is currently active on the account at the time of the claim. Sorry but you won't find a way out of this one.
He's right, when I called to report a faulty device they wouldn't give me an exchange because I was using another phone at the time, they told me I had to put my sim card in it and use it for at least 3 days before they would give me an exchange.. Well it wasn't to asurion, it was to T-Mobile but it makes sense they would do the same
Sent from my SGH-T999 using Tapatalk 4 Beta
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
Sent from my SGH-T999L using xda premium
DocHoliday77 said:
That's why the monthly fee is the same regardless of your device. Only the deductible is determined by the device.
Sent from my SGH-T999L using xda premium
Click to expand...
Click to collapse
The monthly fee is not the same for the HTC One or S4 and possibly other devices. Its one of the things holding me back. Its 12 a month for a "premier" bundle versus the 8 per phone we pay for the "premium" bundle on our S3s. There is a 7.49 option for premier devices but it doesn't have the warranty with it. I don't know how the warranty add on goes with T-Mobile but if you didn't have it with Sprint it was a nightmare trying to get replacements for manufacturing defects.
Sent from my SGH-T999 using Tapatalk 4 Beta
My bad, I didn't realize that. May be it was just the ones I looked at at the time were the same.
Anyway, if they are charging different monthly rates for different devices, and you pay for the S3, then I think they should be a bit more lenient on honoring it. I understand they are not and understand why, but still, if you sign up and pay for the service.....well, you should be provided that service or a refund.
Sent from my SGH-T999L using xda premium
So, by this logic, and correct me if I'm wrong here, but ANY phone I put the simcard into, should be insured without question, right? What's stopping me from putting the simcard in a really broken s3 and replacing that?
Its gotta be actice on the network and match that imei.
Sent from my SGH-T999L using xda premium
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
Click to expand...
Click to collapse
The imei most recently registered on the network has to match the imei of the device you're trying to file a claim on. The sim just allows it to use the network. As soon as you connect your device registers itself and thats is the info they use. The sim is attached to your account.
Sent from my SGH-T999L using xda premium
hundredhead said:
The IMEI has to match what? They say that they will insure my Mytouch 3g, just because the sim is in it. and that phone was never even mine. Also when does the sim recognize what phone it's in? Will it recognize before I go through the setup process?
Click to expand...
Click to collapse
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
EtherealRemnant said:
I know you're looking for a way out of this but you won't find one. Even if you swap devices with someone for a few days, calling Asurion for a replacement will make that phone Asurion's property once the replacement arrives. As soon as you turn on the device and it registers with the network, the update is made in the system and the IMEI is updated on your account to match the phone you are using.
They will not make an exception ever. From what I understand, Asurion can't even see the information to replace a phone that you're not actively using period.
You might be able to get a sympathetic loyalty rep at T-Mobile that can help you recover some of the cost of a new phone but that's your only option at this point.
Click to expand...
Click to collapse
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
hundredhead said:
I was thinking of just getting a broken phone and putting the sim card in there, and sending it back as damaged. The reason I asked about the sim activation is because if the phone isn't working, and if it's factory reset, and mice won't work on the initial setup screen (where it asks you to select your language and connect your account), then would the sim still recognize the phone from the very first screen where it says english? Thanks for all your help so far though. I really appreciate it.
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With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
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That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
Josh McGrath said:
That company is horrible. When I left Sprint they were looking for another company to use because they had so many complaints... and guess what. If you file a claim and they send you a phone... it has zero warranty through them. So you could get stuck with a dead phone. It's a horrible company to deal with.
tmobile s3 running wicked. I still use a t9 text app so excuse the errors
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That wasn't my experience with Asurion and Sprint. If I replaced a phone through Asurion, TEP covered my warranty on the replacement phone every time.
The problem I had with Asurion was all the "lemon" phones HTC was churning out back then - I would swap a phone 4 or 5 times under warranty and one time Sprint was out of stock on refurbs so they made me go through Asurion, long story short I made the supervisor at Asurion upgrade me to the Touch Pro 2 from the Mogul but lost my insurance for 6 months. Didn't matter because I didn't keep the TP2 long anyway before I moved on but yeah.
EtherealRemnant said:
With how many claims they have already rejected they will likely reject that claim too - I would be careful because they CAN take away your insurance benefits (they did it to me on Sprint for 6 months after getting into a fight with a supervisor at Asurion). Not to mention that you're forgetting a key thing - you have to have that phone registered on the network for at least 72 hours. So you want to carry around a phone you can't use for 3 days?
As for activation, if the device powers up and connects to the network, it will register. You don't have to go through the setup process - as long as the phone gets a signal from the tower, you will be registered.
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Yeah, I'm just going to take the risk and hope that they don't reject this claim, if I can get a broken phone. Also, not having a phone for a few days is fine with me, also, I don't really care about the insurance benefits for 6 months, I'll just have to be more careful for a while. Besides you got what you wanted from the fight, right? They shouldn't have anything to fall back on if they reject this claim, since everything should check out. Thanks for the help again, you've been so useful.
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
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mike102871 said:
Make a comaint against t mobile and bbb. This has worked for me 2times. Do this if your story is legite and not bsing us or asurion.
Sent from my SGH-T999 using xda premium
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He should make a complaint to the BBB about T-Mobile for not being compliant with the terms and conditions outlined in the insurance policy that he has with Asurion? Hmm, that's some great logic.
Here are the terms in question:
"The wireless device owned by you for which: 1) the unique
identification number (International Mobile Equipment Identity (IMEI)),
Electronic Serial Number (ESN) or Mobile Equipment ID (MEID) of
such wireless device is reflected in the records of the Wireless Service
Provider at the time your coverage initially became effective; and 2)
for which outgoing airtime usage has been logged with the Wireless
Service Provider on your account after coverage became effective;
unless you have logged outgoing airtime on a different wireless phone
immediately prior to the time of loss, in which case such wireless
device becomes the covered property so long as: i) such wireless
device is owned by you and you provide us proof of ownership; and
ii) airtime usage was logged on such device on your account with the
Wireless Service Provider immediately prior to the time of loss."
The bold part is what matters. This is Asurion policy, not T-Mobile policy. File a complaint with the BBB against Asurion if you think you have been wronged.
The "proof of ownership" clause doesn't count in GSM phones, it goes by the IMEI registered in the system as has been explained.
My daughter lost her GN II a while back, about 2 months ago to be exact. We did the insurance thing and got a replacement. Going through all the stuff in her room she no longer wanted and guess what? We found her frickin phone that we reported lost/stolen. Question is being that we reported it stolen/lost, I know there's probably not a way to activate it on sprint or a different carrier or anything but would she still be able to use it as as lets say a tablet for just wifi stuff etc...? Not 100% sure on Sprints regulations and I really don't want to send it back as I've already paid for the re-placement. Any ideas would be helpful? I've hear several things so I have it on Airplane mode right now and wanted to ask here to see if anyone else has had something similar happen and if they were able to use the device after as say a tablet or even re-activate it or flash it in some way.
Demmonnixx said:
My daughter lost her GN II a while back, about 2 months ago to be exact. We did the insurance thing and got a replacement. Going through all the stuff in her room she no longer wanted and guess what? We found her frickin phone that we reported lost/stolen. Question is being that we reported it stolen/lost, I know there's probably not a way to activate it on sprint or a different carrier or anything but would she still be able to use it as as lets say a tablet for just wifi stuff etc...? Not 100% sure on Sprints regulations and I really don't want to send it back as I've already paid for the re-placement. Any ideas would be helpful? I've hear several things so I have it on Airplane mode right now and wanted to ask here to see if anyone else has had something similar happen and if they were able to use the device after as say a tablet or even re-activate it or flash it in some way.
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Well not exactly sure but check your contract paperwork. Legally you might need to return it but again I dont know for sure.
Sent from my GT-N7105 using XDA Premium 4 mobile app
jlmancuso said:
Well not exactly sure but check your contract paperwork. Legally you might need to return it but again I dont know for sure.
Sent from my GT-N7105 using XDA Premium 4 mobile app
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hmm, thanks for the reply. Anyone else have any idea if it can even be used a tablet on wifi?
Sure you can use it as a tablet. You can also take it and put it on cricket or other non sprint cdma provider. Well if you know what you are doing you can even put it back on sprint.
The thing is what is legal? Really the phone belongs to sprint till you have paid it off (phone prices are subsidized by your plan). Since you reported it stolen then you only paid part of it. Most likely you had to pay extra to get your replacement to help cover part of the price of the new one. This means the lost phone is not paid for and does still belong to sprint.
What you do is your choice. Will sprint come after you over the phone? Highly unlikely but there is always a possibility of it.
Now to legally keep the phone all you need to do is call sprint and tell them that the phone was found. You will have to either place it on another line, pay off the balance, or return the phone to sprint.
Hopefully this will cover all your questions about it.
Sent from my GT-N7105 using XDA Premium 4 mobile app
I would call sprint and let them know it was found. Since you already had it replaced when you thought it was lost and gone forever, they're not going to tell you return the replacement and switch back to the old phone. Depending on your point of view, the worse thing they'll want you to turn in the old phone. Personally, I think that would be a nice option because what else are you going to do with it? To keep it means you have a WiFi only 5.5" tablet, or you have to open a new line to use it as a phablet. And I find having anything less than a 10" tablet is a waste when I have the GN2.
I just see a whole lot of problems if you're discovered with the phone and it's still believe to be stolen. Not that I think Sprint would go after you, but there is very slim possibly they could go after you for fraud.
Actually, the recovered phone belongs to the insurance carrier now. And, as they are partnered with Sprint, Sprint will mark the ESN as bad, so you can't flash it to another carrier.
So my note 7 stopped working yesterday. Went to put the sim in my other phone and the sim was fried. They did not block the phone but they zapped my sim. Now I am without a phone until a new sim ships Tuesday. Isn't this illegal? It is not like they blocked the IMEI, but actually shut down an account in good standing
Fourstarzzzz said:
So my note 7 stopped working yesterday. Went to put the sim in my other phone and the sim was fried. They did not block the phone but they zapped my sim. Now I am without a phone until a new sim ships Tuesday. Isn't this illegal? It is not like they blocked the IMEI, but actually shut down an account in good standing
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Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
Couldn't you just go to the store and pick up a new one?
leyvatron said:
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
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IT IS ILLEGAL. Verizon is not allowed to do what they're doing.
leyvatron said:
Check your imei number in the phone.
Illegal? They been telling everyone to replace their phone for months.
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They are not blocking the phone. I could not even switch phones. The completely blocked my account... In good standing. Really? At that point they are charging for service I cannot use no matter what phone I have.
Ft
jjayzx said:
Couldn't you just go to the store and pick up a new one?
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Not without going into dpp
They zapped your line. The line that your phone was attached to. They did it to me. And they told me that the only way to get my calls text and data back for that line was to return the phone. I returned the phone and I got back everything except text. Can't send text or receive text. Now they can't figure out why. So now I have an s7 edge without text. But I pushed the rep into giving me 100 dollar bill credit. And they said would resolve my problem withing 48 hours. So far it's been 24 hours.
Just crazy. Not sure how they can do that....seems very illegal
They did something similar to my phone line as well. Turns out that they basically flipped the switch on my phone line as if I had not paid my cell phone bill. I was a loyal customer with them for 12 years. Never have I talked to so many customer service reps that treated me like I was a piece of dirt. I made them go through the headache of fixing my phone line, left the Verizon store and drove a block down the street to the Sprint store. Now I am paying half as much for unlimited everything. It will be a long time before I do business with Verizon after how I was treated with them.
I realize that I am just a number to them and my personal account was only worth $2500 a year. But what they failed to realize is that I manage a business account that is currently with AT&T and we are in our renewal year. I was looking at switching that account to Verizon, but not anymore. That account is worth around $65,000 a year. Oh well, it is their loss. But I do hope that a Verizon clown is reading this.
gtstang462002 said:
left the Verizon store and drove a block down the street to the Sprint store. Now I am paying half as much for unlimited everything. It will be a long time before I do business with Verizon after how I was treated with them.
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I hope Sprint has stepped up their game for your sake. I was with Sprint for over 12 years and even though they have the lowest price they also had the slowest speed and spotty reception that only worked 50% of the time in rural America. I will never go back regardless of the price.
I have a very interesting workaround which I discovered by accident -- after my Note 7 got "disabled" I put my sim into an iPhone 6 I already had and noticed it still wasn't working.. So I called Verizon and asked them to whitelist my sim again, and they did. Even though it still wasn't functioning in my iPhone, I popped the sim back in my Note 7 while I waited to get a new sim, and lo and behold, my N7 is fully functional once more!!
-Alan said:
They zapped your line. The line that your phone was attached to. They did it to me. And they told me that the only way to get my calls text and data back for that line was to return the phone. I returned the phone and I got back everything except text. Can't send text or receive text. Now they can't figure out why. So now I have an s7 edge without text. But I pushed the rep into giving me 100 dollar bill credit. And they said would resolve my problem withing 48 hours. So far it's been 24 hours.
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Call customer service have the remove texting all together then have them add it again i promise it will fix the issue
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