Develop Bugs

Speaker Blew on my rooted phone

If I take it back to verizon will they check to see if it's even rooted? Last time the speaker blew on my old incredible he just listened to it and then sent me a new one. Does HTC check to see if it's rooted? I upgraded to the 2.15 radio with s-off, any way to return it to stock?

There are several threads around here for returning your phone to stock. Find them and do it before you take it back, then you won't be all nervous and sweaty when you are in the VZW store while they inspect your phone.

From the threads I found I thought it was impossible to unroot if the phone is s-off.

Well
blt93932 said:
From the threads I found I thought it was impossible to unroot if the phone is s-off.
Click to expand...
Click to collapse
Then you haven't been searching, because that is not a possible conclusion. Even visiting the unrEVOked s-off web site would have shown otherwise.
http://forum.xda-developers.com/showthread.php?t=765416
http://forum.xda-developers.com/showthread.php?t=752163
http://unrevoked.com/rootwiki/doku.php/public/forever

I'm in the same boat, My refurb comes Wednesday..
It's so easy to root and unroot and S-OFF to S-ON,
I was rooted, then downgraded for 2.2. OTA, then got tired of waiting and did the update.zip OTA. then speaker blew, so I went back to 2.1 put S-ON, and then 2.2RUU to be stock with S-ON, .. while im waiting im back to s-off on CM6.0.2..
so you will downgrade to 2.1, do s-on cos u need to be rooted to,
then ruu

Why not just call customer service and tell them your speaker is blown? They will send a replacement without you having to show someone. Just make sure to unroot and S-ON before you send the bad phone to them.

Aggravating
srt4mn said:
Why not just call customer service and tell them your speaker is blown? They will send a replacement without you having to show someone. Just make sure to unroot and S-ON before you send the bad phone to them.
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Click to collapse
They will aggravate the heck out of you. I had to return my DINC # 2 which I received with a pre-blown speaker (I guess QC on refurbs is electronic testing only). The VZW tele-rep actually started on the script, asking me if I had pulled the battery. I got quite aggravated, said "really? you are really going to ask me if I pulled the battery for a blown speaker", and they just pushed me up the chain to tier 2 (who apologized).

jdmba said:
They will aggravate the heck out of you. I had to return my DINC # 2 which I received with a pre-blown speaker (I guess QC on refurbs is electronic testing only). The VZW tele-rep actually started on the script, asking me if I had pulled the battery. I got quite aggravated, said "really? you are really going to ask me if I pulled the battery for a blown speaker", and they just pushed me up the chain to tier 2 (who apologized).
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Click to collapse
Weird, I never had any issues getting replacements sent to me when I had my old moto droid. Had 4 replacements before I got one that worked.

...
srt4mn said:
Weird, I never had any issues getting replacements sent to me when I had my old moto droid. Had 4 replacements before I got one that worked.
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Click to collapse
I'm on DINC # 3, but DINC # 2 (above) worked perfectly fine except for the speaker. DINC # 1, on the other hand, would superheat until it would enter a reboot loop.

I just got my replacement from Verizon for the same problem. All I had to say was that the speaker blew and I didn't drop it or anything. It was a 5 minute conversation. Got my new one in 2 days and then unrooted and s-on'd the old one. Have to mail it tomorrow, you have ten days to send the old one back.
incredible with Virtuous 2.0 and kings 3

I'm in the same boat except I got a scratch on my screen that's deep and I called and said I blew a speaker, refurb will be here tmw. regardless to say I bought a case today for it lol.
IDK if it's a new case but this one is sweeet I got it at my locla store, its gel type but clear on the ege and te back u can see the htc cos its clear too a stripe down the middle.

refurb came todayl. and its better than my other one that was brand new less than a month ago.. back dorr fits better. battery fits better.. isnt loose. overall im happy. stickers were on the amera lens and everything eslse. this was a gos refurb. thanks u verizon.

[Q] sprint store with a rooted evo

so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!

I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.

chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
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so what did the do to fix the problem? they fix the screen or replace the phone?

jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
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I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.

chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
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Click to collapse
Did they charge you?

If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.

o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?

jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)

Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?

I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.

jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.

So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?

fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21

zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.

viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.

It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act

tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
Click to expand...
Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.

I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App

sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
Click to expand...
Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )

[Q] Fixing scratched screen instore - rooted

So, I'm going go to Sprint to pay the 35 dollars to get my screen fixed. Would it be a big deal if they see that the phone has Cyanogen on it? Bought the phone from Radio Shack so it's not like they would tell them about it. xP

It probably depends on the store, but I took mine in the other day for a screwed up screen, and they fixed it. I know they rebooted it, because it was off when I gave it to them and on when I picked it up. So I know they saw the CyanogenMod boot screen. I'm sure other things may have tipped them off, too, but they didn't give me any trouble about it and let me sign up for their protection plan anyway.
Give it a shot. It's not like they're going to hold your phone ransom.
P.S. I did take my SD card out before I gave it to them.

As always, I recommend you unroot. We all know that rooting doesnt cause hardware malfunctions, or has nothing to do with your scratched screen. But it does void the warranty, and there is always the possibility they will catch it. I wouldnt take the chance.
Give it a shot. It's not like they're going to hold your phone ransom.
Click to expand...
Click to collapse
Well if they do care, and they do catch it, they will permanently void your warranty, so every sprint store will see it and you will never get your phone fixed.

Maybe hold on to your battery while they fix it?
Or just take the steps to do a nandroid backup, then unroot it.

I never bother unrooting before having my phone serviced, I just do a nandroid backup and then install the RUU ROM version. Unless they boot into recovery, they can't tell and it's so much easier to restore when I get it back.

The guys at my sprint store are always fascinated with my phones when I bring them in. I had my Evo rooted before I even activated it, put CM 6.1 on it, tried to activate it but it wouldn't so I took it to the sprint store and they couldent figure it out. Brought it back home, flashed stock RUU and activated just fine, took it back and let the guys play around with CM 6.1 and they were asking how to root theirs.
I guess it just depends on the store

thetakara said:
So, I'm going go to Sprint to pay the 35 dollars to get my screen fixed. Would it be a big deal if they see that the phone has Cyanogen on it? Bought the phone from Radio Shack so it's not like they would tell them about it. xP
Click to expand...
Click to collapse
Don't worry, you're rooted EVO will be just fine.. Now, if it were an iPhone and you were going to the * I have Mr job's hot dog up my azz* 'Genius Bar' .. that'd be a different story..

I Called and asked if they cared that my phone was rooted and they didn't. Doesn't sound like your going in under a warranty item your paying them to fix it. They generally only care about rooted if your having software issues. Like I said call the store DON'T give them your name talk to the tech and ask him what their policy is on rooted phones. it would seem to me your paying them to fix the screen it shouldn't matter if its rooted or not. Call them and ask it wont hurt.

If you have TEP on your phone does it still cost $35 to have your screen replaced. I have a tiny scratch on mine and I'm not sure it's worth $35 but if its free I might do it.
Sent from my PC36100 using Tapatalk

durandetto said:
If you have TEP on your phone does it still cost $35 to have your screen replaced. I have a tiny scratch on mine and I'm not sure it's worth $35 but if its free I might do it.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Nope with TEP it is free. Had my cracked camera lens fixed yesterday and they new it was rooted. Free with TEP. To be totally safe just nandroid and unroot.

Sorry for the N00B question but how would I nandroid and unroot?

Any cosmetic damage will not be covered under TEP for free you will have to pay the $35 to get the screen fixed. so if the screen just has a scratch they wont replace it for free they will make you pay the $35 fee

If you are going in for a scratched screen, I doubt they would care. Just nandroid backup and flash the stock RUU. However, for software issues, the stores and refurb people are soon to be asked to check in recovery for S-OFF and void your warranty.

Half those guys in the store probably have a rooted phone themselves.
The Sprint store I go to, 2 of the guys have rooted evos and another has a rooted samsung galaxy s. Maybe go in there beforehand and talk to some of them. They dont even care about rooting necessarily; its not like it screws the sales guys or anything.

gator2k83 said:
Any cosmetic damage will not be covered under TEP for free you will have to pay the $35 to get the screen fixed. so if the screen just has a scratch they wont replace it for free they will make you pay the $35 fee
Click to expand...
Click to collapse
No, I'm told that if the screen isn't broken, they won't fix the screen for just scratches.

What the heck is TEP?
Sent from my Evo

Total Equipment Protection, aka the insurance.
Swyped on my PC36100 using tapatalk!

weehooherod said:
Haha thats actually not true at all. Apple replaced my iPod touch headphones 4 times while I had that device. To get them replaced they needed to see my iPod to check some setting on it. Every time I brought it in it was jailbroken, themed, and had hidden icons so I always had to help them find the settings app. Nobody ever called me out on it being jailbroken and I was never denied service or warranty coverage because of it.
Click to expand...
Click to collapse
They were probably embarassed you had to help them find it.
My store, one rooted Evo, and one rooted Intercept. Here we don't care about it too much.... unless the customer is a straight up ass.
Store I use to work at, rooted Evo, rooted Epic, rooted Hero, but they don't do S&R there.

[Q] BRICK a phone and get rid of clock work mod help.

Hello,
I am trying to permanently brick a evo and get rid of clockwork mod.
I cracked my whole screen and am trying to get a replacement.
What would be the best way to brick my phone and get rid of clockwork mod?
I already tried un rooting, got s-on again but couldn't delete superuser which they check.
Suggestions?
Thanks all!

Oh no worries. They replace screens for $35.
If the phone is fine then they will replace your screen no problems
Sent from my PC36100 using Tapatalk

novanosis85 said:
Oh no worries. They replace screens for $35.
If the phone is fine then they will replace your screen no problems
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Do they do this at sprint? Also I have insurance on the phone and brought it in they said they couldn't after they saw the superuser icon :/
Any ideas? Is the 35 with insurance or without

Kyledlindgren said:
Do they do this at sprint? Also I have insurance on the phone and brought it in they said they couldn't after they saw the superuser icon :/
Any ideas? Is the 35 with insurance or without
Click to expand...
Click to collapse
Bring it in to a different store. Rooting a phone cannot crack a screen, obviously. They were just being dicks. Also, if you decide to go the insurance route, they don't care if you're rooted.

_MetalHead_ said:
Bring it in to a different store. Rooting a phone cannot crack a screen, obviously. They were just being dicks. Also, if you decide to go the insurance route, they don't care if you're rooted.
Click to expand...
Click to collapse
Sweet trying tomorrow thanks!

Hey you can always "accidentally drop it in the toilet or sink it"-->> http://www.youtube.com/watch?v=7ll_PkjeAgU

Phillysphinest1 said:
Hey you can always "accidentally drop it in the toilet or sink it"-->> http://www.youtube.com/watch?v=7ll_PkjeAgU
Click to expand...
Click to collapse
It wouldnt die... wow

Just brought my wife's phone into Sprint today with a shattered screen. Her phone was rooted and they didn't say a thing. 1 hour later, brand new screen and they replaced the bezel around the screen that was dented from a previous drop. Free since we have TEP.

The glass and the bezel are actually all one piece. They replace the entire front of the phone for cracked screens.

Not sure if I should Unroot my phone...a few other questions too

I'm planning to take my Evo into the Sprint store tomorrow in hopes to get a new/refurbed phone. Right now I am rooted and using CM7 so my main question is should I unroot and flash a stock rom or just flash a stock rom and keep it rooted?
On to my next question. I've never had an issue with my Evo where I had to take it into the Sprint store as of yet. I pay the $7 a month for the TEP so I'm wondering if I go and explain my issue if I'd be covered for a free replacement or not.
Here's what I have going on:
- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides
- I think because of the separation/dropping my screen doesn't always display after it wakes....If I tap the phone near the power button the screen will come back usually. Otherwise I have to pull the battery and restart it
- The kickstand barely stays down. It's always popping up and is really annoying.
- Just about every call over 30 mins will have at least one dropped call...Very annoying
- Not all of my text messages get sent out....Sometimes people get them days later
Thoughts?

I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On

HipKat said:
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
Click to expand...
Click to collapse
Thanks for the reply.......what Stock Rom do you suggest? I haven't used a Sense Rom in a long time so what Rom is the closest to Stock as it gets?

There is a PC36IMG you can flash thru hboot that will completely unroot and return to stock, s-on, the whole works and it only takes like 5 min to do just incase they want to give you another phone and keep your broken one.
After that I would invest in an Otterbox lol.
Sent from my PC36100 using xda premium

ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.

sitlet said:
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
Click to expand...
Click to collapse
Unless they really examined my phone they probably wouldn't even know I've dropped it. There are some scratches on the side which could be looked at as normal wear and tear....The separation is visible if you pull on the phone too.
With that said what does the TEP actually cover? I don't want to go into the store and waste my time if they can't do much for me you know? haha

Unless they really examined my phone they probably wouldn't even know I've dropped it.
Click to expand...
Click to collapse
From your first post:
"- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides"
That sounds pretty damaged to me. And yes, they WILL really examine it, thats the whole point.
With that said what does the TEP actually cover?
Click to expand...
Click to collapse
Insurance covers everything your warranty doesnt. The warranty covers manufacturer defects for one year. I.e. if your phone has no physical or water damage, it's usually a hardware defect and will be covered under the warranty. Insurance covers everything else, if you drop/break/lose/get stolen/brick by rooting, insurance will cover with the deductible.