Develop Bugs

Broken charger jack

Is there any way to fix this? The guy at the Sprint store said all it needed was a little soldering. Since I do not have the screw driver required or know how to solder how can it be done? My dad can solder so he could probably do it, but where would I solder it to and where can I get the screw driver? Thanks.

The sprint store should fix it for you, if it's a repair center. Do you have TEP? If so, it should be free. If not, its 35 bucks. Dont try to fix it yourself, its not easy.

The guy said he can't because it is rooted. And he said he can't work on it. I have insurance. Its 100 dollars for a new one
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DRatJr said:
The guy said he can't because it is rooted. And he said he can't work on it. I have insurance. Its 100 dollars for a new one
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
WHY would you take it to Sprint while it was rooted? I say unroot and try to take it back.

Yea, I'm not sure why you would take a rooted phone to a sprint store, knowing that rooting voids your warranty. We all know that rooting isn't the cause of some hardware failures, like your broken port or a bad screen. But to sprint, it voids your warranty.
Hopefully, the guy didn't flag your ESN. If he did, you are screwed, because no matter where you go, they will see that and wont fix it. My advice, completely unroot, flash back to stock rom, then try a different store. If it works, it works. If not, then you have learned your lesson.

I thought as long as it isn't a software issue, rooting the phone doesn't void the warranty?

my sprint store fixed mine for free. most of them just heat gun it.

brokenbmx06 said:
I thought as long as it isn't a software issue, rooting the phone doesn't void the warranty?
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Click to collapse
Again, WE know that a hardware issue isnt caused by rooting. But to sprint, it doesnt matter. Rooting voids your warranty. It's their warranty, they can say whatever they want voids it.

I did not take it, mom did. And the guy said I could get my phone for insurance and it costing 100$, but if I ever rooted it again it would be a no go. But I mean, is there any video or something that I could see where to solder it at?
And Idk if the guy woulda flagged it, he was pretty cool about it.

DRatJr said:
I did not take it, mom did. And the guy said I could get my phone for insurance and it costing 100$, but if I ever rooted it again it would be a no go. But I mean, is there any video or something that I could see where to solder it at?
And Idk if the guy woulda flagged it, he was pretty cool about it.
Click to expand...
Click to collapse
The same thing happened to Mr and those bastards didn't want to fix it for some reason so I pay the $100 the biggest problem was to unroot my phone without the charging part, it took me a while but I did my best and now that I have ver 0003 (instead 0002) the screen is different but it was brand new even cane with memory card which I kept both lmao but don't do it yourself if you try to fix and mess it up then insurance probably wont cover it and I recommend you to past it as a stolen phone instead, I feel your pain man
Sent from my PC36100 using Tapatalk

Oh I totally forgot no unrooting without SD. Well as long as I downloaded the proper files to my sd and then flashed s-on and then ran the pc img wouldnt it unroot?

teh roxxorz said:
WHY would you take it to Sprint while it was rooted? I say unroot and try to take it back.
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Click to collapse
Because some Sprint stores are cool about it. My local Sprint store is the busiest in the nation, so you'd think they'd be strict. When I asked about having a problem if I were rooted, the tech told me not to worry as he whipped out his evo running Virus Z and the salesman whipped out his running Cyanogen.

So could I unroot via that method I mentioned above? And the tech said something like they could still tell if it was rooted if the codes were still on it after I unrooted.. Any idea?

DRatJr said:
So could I unroot via that method I mentioned above? And the tech said something like they could still tell if it was rooted if the codes were still on it after I unrooted.. Any idea?
Click to expand...
Click to collapse
You could just run over the thing and have it replaced. They wouldn't know it was rooted then!

I think I will just save up for a new phone. The reason I didn't want to was because I didn't want a new hboot version and go through the process of the root because I am not sure what you can/'t do. But with mine I can do anything (figuratively speaking). But Yea I got 60$ saved up, only 40$ to go

[Q] What can Sprint do?

Can Sprint do anything more than cancel my warranty if they discover that I have rooted my EVO?
I heard rumors about how they would cancel your service all together and/or take the EVO and a couple other outrageous rumors that go into them suing you and all of this other crap..lol

i wouldnt worry about it.

Took my rooted evo into a sprint store last week running an aosp ROM, they didn't say a word to me about it.
Sent from my PC36100 using XDA App

The worst thing they can do is tag the line as rooted, or whatever they name the tag, and then it won't be applicable to a warranty or TEP.

Just had my evo shift running cm7 using fancy widget pro in my local sprint store while upgrading my wife to the evo and the sprint guy thought it was sense with adw launcher... DERP! ... needless to say, I thought it was funny as hell, my wife even chuckled when she saw him playing with my phone... most of the store reps aren't into, and/or overly educated in the rooting and modding stuff.
Sent from my PG06100 using Tapatalk

it depends on what store you go to. some will flag your account and some will not even care.

fixxxer2008 said:
it depends on what store you go to. some will flag your account and some will not even care.
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+1
Sent from my PG06100 using Tapatalk

Don't worry about it unless you need service.

I have NEVER been given even a second look from showing Sprint employees a rooted phone. Rooting is not illegal, it is not even illegal in your contract. It WILL however, void your warranty. They are not able to send in your phone for repair if it's rooted, because if they do the sprint employee has to pay all of the fees.

And from what I was told at the Sprint store, even if they know it's rooted and refuse to fix/replace it, as long as you unroot and go back to stock they'll fix it. But those guys have always been super nice to me, so your experience could be different.
But no, they're not going to confiscate your Evo because it's rooted, shut off service, arrest or sue you. At worst they'll flag your account or refuse to fix it.
(from... Evo/MIUI/Tapatalk)

I was in the sprint store and my phone alliance rooted. The rep was showing me a case and I turned my screen on and was seeing how I liked the case. He didn't care I. Was rooted, even started talking about ROMS with me. I wouldn't worry
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If you're having problems with it and insist that the rooting/ROM are not the cause, then we're not going to be so nice about it. It's like installing a custom part into a car, blowing up the engine, then arguing with the mechanic that it wasn't what you did that blew it up.
Sprint's policy is that if we suspect that root/ROM are causing the problem, we flash back to stock to see if it remedies it.

skcussrepolevedadx said:
Can Sprint do anything more than cancel my warranty if they discover that I have rooted my EVO?
I heard rumors about how they would cancel your service all together and/or take the EVO and a couple other outrageous rumors that go into them suing you and all of this other crap..lol
Click to expand...
Click to collapse
They can't cancel your service just cuz you rooted; unless you had some ungodly amount of roaming ect. Worse they can do is void your warranty on your phone, and if you need any service, it'll be out of pocket.

I am tech a sprint store. The official policy is to inform the customer that we can not service their phone until it has been returned to stock unrooted condition. However, 90% (making that number up, its probably more) of techs dont even know what "rooted" is or how to tell. Most will just assume you have some sort of home launcher app. I would not worry about. Worse case you have to unroot.

I just cracked the screen really bad on the front of my phone and it had previous scratches on the back. The camera lenses was even cracked a little.I was worried I would have to unroot and reroot a new replacement phone, but once I realized I didn't have insurance I didn't really care.
I brought my evo to a sprint store with a repair center and they told me 35$ to fix the screen. I agreed and when I got my phone back, it appears to be brand new except I still have cm7 and also my black splash screen!
They must have put my guts into a bricked phone or sumthing! The back case and the sides are flawless. I even had a couple white burnt marks on the LCD.
I was worried when I went to pick up the phone they would tack on extra repair fees but nope...
I quitely left the store as bad as I wanted to personally thank the tech..lol I mean he surely noticed the reverse splash screen when he repowered the phone but hell they are nerds too so they probably dig that ****.
I had a weird SD error about being the wrong format.. all I had to do though was re-insert the SD
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I guess I dropped my phone. Even though it's in a case, it appears the side cracked and the right side buttons are exposed a bit.
I have the $7 insurance. What will most likely be asked of me if I take it to a tech?
It IS rooted. Would they even need to turn it on? If so, should I just put up the stock rom to appear stock?
Seems like they wouldn't have to dive too deep into my phone to repair/replace the "skin" of the phone.

as long as your not a **** to us we normally don't care, can't tell you what my tech's going to think tho, some of them are nazi's

[Q] Insurance Claim Replacement Phone

It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?

I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck

I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk

What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
Click to expand...
Click to collapse
There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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Click to collapse
That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.

MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
Exactly this!

resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
Click to expand...
Click to collapse
Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.

I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.

I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.

resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
Click to expand...
Click to collapse
Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!

I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?

When I get my new phone, how can I tell if it's new, or refurbished?
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Click to collapse
New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.

[Q] Returning htc evo to sprint help

Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3

htc-evo-4g said:
Ok so im having the loose usb port problem with my phone and im going to be sending it in for warranty exchange. One thing is i rooted my phone and the S-off shows up if you look. Also i never installed custom roms or anything so it looks like a normal evo if you flip through the menus and stuff. Superuser is also gone and no root apps or anything is on the phone just that it shows s-off if you look. So will sprint look for the s-off when i ship it back to them a charge me or anything?? im also running the OTA 2.3.3
Click to expand...
Click to collapse
Different stores have different standards for root. My store here in knoxville told me, of course after I've unrooted sadly enough, that they do not check for s on. They only look to see if you have a custom Rom. And especially if it is a hardware, the rep told me they don't normally care either way. If it is software related, they will not work on a device running a custom Rom.
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ok well im actually sending it to sprint so do you think they will look when they receive it?

htc-evo-4g said:
ok well im actually sending it to sprint so do you think they will look when they receive it?
Click to expand...
Click to collapse
I'm curious as to why you are sending it? Going to the store is easier. And also, if they don't fix rooted devices, all they can do is tell you no and send you away.
But personally I don't think they will check. Especially because your issue seems to be a major hardware issue.
Sent from my PC36100 using XDA Premium App

well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.

htc-evo-4g said:
well ill trying going there again but when i was there they treated me like i was stupid and must have taken my truck and ran my phone over millions of times just to break the small internal usb port! like really?? when i go what should i say? the first time i went i said my usb port is broken and they told be i abuse the phone as i expressed and there repair tech had left already.
Click to expand...
Click to collapse
I also have had bad experiences at Sprint stores. They all seem to treat you like you're dumb, but soemtimes you get lucky and get to speak with a nice respectful rep.
Here is what I would say/do.
First, do you have insurance? That is very important.
If you do, try this. But proceed with caution.
Take your micro usb cord and really jam up your slot. Like, really bend the attachment piece out of place.
Go in and tell the rep that your device does not charge properly and really needs repair or replaced. Ask nicely. I'm sure those peeps deal with jerks all day long. Prolly why they dish back out to some of us nice folks.
Show the repair tech the damage.
If you have insurance they will be more than happy to help you.
If you don't have insurance please please please do not take this route!!!
Sent from my PC36100 using XDA Premium App

nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?

htc-evo-4g said:
nope dont have insurance and the phone is only 7 months old and im having this problem and dont want to have to shell out mounds of cash to fix a pretty much brand new phone. wont sprint acknowledge this is a problem and replace it regardless?
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Click to collapse
Oh.......
Here is the deal. I've asked several different sprint reps about this over the phone as well as in the store.
Once you purhase your Evo, sprint gives you a 30 day warranty. Within 30 days, you are eligible to return phone, trade phones, or replace phone with a brand new one if there are manufacture defects.
After 30 days, your Sprint purchase warranty ends. But HTC also has a warranty. It is a one year limited warranty. It is mainly for defects and other various issues. Basically, you send your phone ($6 shipping handling) to HTC and they diagnose it. If it is manufacture defect, they either repair or send you a refurbished device without charge. If they decide it is user error or you damaged phone, they call or email you to inform you that you have two options. A. pay full price for repair and shipping back home. B. Pay 35$ fee to get phone back unrepaired.
The deal is this. Sprint offers you the service and guarantees you service and only the service. Your device was not made by sprint but by HTC, and being so, issues must be dealt with through HTC...unless you purchase insurance.
This is my advice to you. Call sprint. Ask them about insurance. It is $7 a month. Ask them how soon it takes affect after you purchase it. Usually is immediate. Then, in the next week or so, go to sprint store. Now you have insurance and they will deal with you and repair your phone right there and then. And if you want, later after your device is fixed, you cancel insurance.
Sent from my PC36100 using XDA Premium App

ok ill go with the insurance way. they wont suspect fraud or anything thats the only reason i didnt want to do the insurance method

Whatever you decide to do, good luck to you!
Sent from my PC36100 using XDA Premium App

Not sure if I should Unroot my phone...a few other questions too

I'm planning to take my Evo into the Sprint store tomorrow in hopes to get a new/refurbed phone. Right now I am rooted and using CM7 so my main question is should I unroot and flash a stock rom or just flash a stock rom and keep it rooted?
On to my next question. I've never had an issue with my Evo where I had to take it into the Sprint store as of yet. I pay the $7 a month for the TEP so I'm wondering if I go and explain my issue if I'd be covered for a free replacement or not.
Here's what I have going on:
- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides
- I think because of the separation/dropping my screen doesn't always display after it wakes....If I tap the phone near the power button the screen will come back usually. Otherwise I have to pull the battery and restart it
- The kickstand barely stays down. It's always popping up and is really annoying.
- Just about every call over 30 mins will have at least one dropped call...Very annoying
- Not all of my text messages get sent out....Sometimes people get them days later
Thoughts?

I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On

HipKat said:
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
Click to expand...
Click to collapse
Thanks for the reply.......what Stock Rom do you suggest? I haven't used a Sense Rom in a long time so what Rom is the closest to Stock as it gets?

There is a PC36IMG you can flash thru hboot that will completely unroot and return to stock, s-on, the whole works and it only takes like 5 min to do just incase they want to give you another phone and keep your broken one.
After that I would invest in an Otterbox lol.
Sent from my PC36100 using xda premium

ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.

sitlet said:
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
Click to expand...
Click to collapse
Unless they really examined my phone they probably wouldn't even know I've dropped it. There are some scratches on the side which could be looked at as normal wear and tear....The separation is visible if you pull on the phone too.
With that said what does the TEP actually cover? I don't want to go into the store and waste my time if they can't do much for me you know? haha

Unless they really examined my phone they probably wouldn't even know I've dropped it.
Click to expand...
Click to collapse
From your first post:
"- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides"
That sounds pretty damaged to me. And yes, they WILL really examine it, thats the whole point.
With that said what does the TEP actually cover?
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Click to collapse
Insurance covers everything your warranty doesnt. The warranty covers manufacturer defects for one year. I.e. if your phone has no physical or water damage, it's usually a hardware defect and will be covered under the warranty. Insurance covers everything else, if you drop/break/lose/get stolen/brick by rooting, insurance will cover with the deductible.