I dropped my phone the other day and had thought the case had protected it since there were no scratches, but I guess not. The touch pad (the black square beneath the screen) will respond to swipes like normal but I cant press it in =/ Before I disassemble my phone I figured I would ask if anyone had any suggestions.
So if you have any ideas it would be greatly appreciated.
send it for replacement... Don't break it apart when you can still send it in. Tell customers services that you where using it one day and realize that it won't work. Are you from a g2?
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Yea its the G2, but I have had it since pre order, its probably to long ago to send it in now.
Yeah, I'm having a very similar issue. Mine clicks, and clicks register with the OS, but it's... sticky? It feels like there's dried soda or something under it. Of course, there's not. I haven't spilled anything on my phone before. Maybe if we ask T-Mo nicely, they'll send us replacements?
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I've got some dust under my desires screen i know this is a problem on some htc phones but thought htc had sorted it on the desire.
Has anyone else got the issue and if so is it covered on warranty? How long do htc take to repair as i go away in 2 weeks and need my phone for sat nav
Ta in advance chris
Sent from my HTC Desire using XDA App
Got the same issue and would be interested if someone knew a way to clean it up...
I had this and HTC did repair it under warranty. The took about 10 days from collection to delivery but it is a bit hit and miss.
i read since the beginning that some have this problem.
Thank god, i don't have it. And i don't use a case and have it most of the time in my dusty pockets. So, it seems that some phones just work right, no dust under screen, and some not. This should be fixed by the warranty, don't try to fix it yourself.
I had this 3 times with other phones (non HTC), and it always looked like it's not between the cover and the display, it looked like it's in the display. I got it fixed on one, they replaced the whole display ...
defo can be hit and miss. some people got the phone back with more dust in it since the repair guys tried to clean it in a non-clean room.
if its not very bad I would leave it. I have small bit of dust bit only visible in direct sunlight. thought about sending it back. they would not give me a new phone but said they would try and repair it. it would take 3 weeks. I decided to live with it.
mancuk29 said:
I've got some dust under my desires screen i know this is a problem on some htc phones but thought htc had sorted it on the desire.
Has anyone else got the issue and if so is it covered on warranty? How long do htc take to repair as i go away in 2 weeks and need my phone for sat nav
Ta in advance chris
Sent from my HTC Desire using XDA App
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Click to collapse
I have a small particle of dust under my screen which is only visible when the phone is off or in standby mode.
It is probably worth bearing in mind that I have had three Desires and all suffered from this problem.
It's on visible if you really look for it, but once you know it is there it does become annoying.
You can send it away to be cleaned, but as others have mentioned, some have reported their phone being returned with even more dust. This is why I have refrained from sending mine away to be cleaned.
I think the dust gets under the screen during the manufacturing process as all three handsets I have had have suffered from dust under the screen upon removal from the box and none of them got any extra dust under the screen as time went on.
Sent from my HTC Desire using XDA App
Hello all,
I've dropped my HTC desire and the screen is neatly cracked. However it works fine, responds to all touch and commands.
After having read the forums I understand that the screen is basically two parts and I've broken the glass bit but not the actual screen (I think).
I've never opened up a phone or done any hardware repairs and not confident about doing so.
How should I get it fixed? Go to some shop? Send it off to HTC?
I'd really appreciate your help as am a design student and can't afford a big bill. It wasn't insured but they never pay out anyway do they! I was tempted to insure it now hahaha but would prefer your help.
Generally its better to replace the digitizer and lcd screen, but if you ring htc up they should tell you the best course of action, it might be a pricey repair tho
Sent from my HTC Desire using Tapatalk
Tippex said:
Hello all,
I've dropped my HTC desire and the screen is neatly cracked. However it works fine, responds to all touch and commands.
After having read the forums I understand that the screen is basically two parts and I've broken the glass bit but not the actual screen (I think).
I've never opened up a phone or done any hardware repairs and not confident about doing so.
How should I get it fixed? Go to some shop? Send it off to HTC?
I'd really appreciate your help as am a design student and can't afford a big bill. It wasn't insured but they never pay out anyway do they! I was tempted to insure it now hahaha but would prefer your help.
Click to expand...
Click to collapse
1 of my friends has the same problem...but he changed the cracked screen with a new one(original screen was SLCD-the new screen is AMOLED!)
Can you post some pictures?
Hello, My G2 did a face plant on a hardwood floor this morning and the screen is now black. I know it is responsive due to the haptic feed back of the lock screen and the buttons. I assume it's just the back light, but I can't see the screen if I hold it under the light. Does anyone have a solution? Searched and came up empty handed. Help is very welcomed!
I dropped mine many times, without it breaking the screen. But a week ago, mine finally took the fatal fall as well. I ended up getting one through the insurance, though it did cost 130. Don't know if its worth taking it to a repair shop and trying to get it fixed, as far unrooting and stuff there is a guide to do it without the screen and using adb.
Sent from my Htcclay's SuperCM7 G2 using XDA App
That stinks, my screen is fine, it just wont show anything, not even scratched...
Yah mine was the same way. Just blank, and would appear white at times, kinda grey and black. Looks wise it was flawless.
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I had the same issue arise when I accidentally put my knee (and entire body weight) on the screen of my first G2. Afterwards, the screen would not turn on, ever. I could tell things were working because of the haptic feedback still working, and I could raise and lower the volume, even accept calls.
Fortunately, it was within the first fourteen days of purchase - so I just took it to T-mobile and said: "This just quit working." They replaced it for free right then and there.
Did you try doing a master reset using the hardware keys?
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Mine did the exact same thing. I just changed the screen. I couldn't do anything else. I couldn't revert back to stock since i couldn't see CWM. I asked for help and nobody help. Thats why I just voided the warranty and opened it up. I just bought my second screen because it crapped out again. If it does it again I'll just use my insurance for a new phone. Then I might get that sensation. looks great.
So ive had my g2 about two years now, its got is scratches and what not, but for the most part it functions well.
The largest issue is that sometimes when using the touch screen when i pull my finger away that area will stay activated like my finger is there. Happens a lot when using the on screen keyboard, and it seems to be getting a little worse.
Sometimes a good cleaning helps, but before long it comes back.
Anyone have the same experience, or able to recommend a fix.
Was thinking of doing a digitizer/screen replacement but figured id see if there were any experienced suggestions.
Thanks in advance!
Sent from my HTC Vision using xda premium
danow11 said:
So ive had my g2 about two years now, its got is scratches and what not, but for the most part it functions well.
The largest issue is that sometimes when using the touch screen when i pull my finger away that area will stay activated like my finger is there. Happens a lot when using the on screen keyboard, and it seems to be getting a little worse.
Sometimes a good cleaning helps, but before long it comes back.
Anyone have the same experience, or able to recommend a fix.
Was thinking of doing a digitizer/screen replacement but figured id see if there were any experienced suggestions.
Thanks in advance!
Sent from my HTC Vision using xda premium
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Click to collapse
since my phone is new I have this ''issue''.
I got it on the motorola milestone also.
But for me, the problem appear when I have sweaty hand ( stress or too much cofee). It looks like if I still press a key even if my finger is off.
My brother had the same problem on is galaxy SII , he put a plastic film (protective glass) and the problem is gone.
In inverse, if my fingers are too dry, the screen has difficulty to respond.
My solutions : wash my hans often, dont drink coffee, dont stress and wipe the screen on my jeans.
Thread moved to Q & A section, post in the relevant section next time.
I'm helping a friend out with her Sprint Note 2. She left it in her car during a hot day and said afterwords the screen was black. She said she could still see the screen, but then dropped the phone. She said it wasn't a high fall/drop and it didn't see hard, but there is one hairline crack in the screen. But now the screen doesn't come on at all. She still gets calls and notifications, but can't see anything. She can even answer a call by swiping her screen when it rings. My question: Does she need a new screen? I was thinking about opening it up to see if anything is loose. Would that be possible? I had a similar issue with my old At&t note, but I know that I dropped it hard and it had a few major cracks. I also know this probably sounds like a noob question too, but I'm hoping I can help her out with it.
Thanks for any help. Much appreciated!
Well I am pretty sure you need to replace the lcd. Hot is very bad when it coms to lcd displays. I would suggest getting the full replacement with lcd and digitizer unless you have done this a few times. It is very easy to break the digitizer while separating the two. Check ebay and you should be able to find what you need. If you are unsure that the item is what you need post a link to it and i will check it for you.
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Thanks. That's what I thought. I'm familiar with the piece because I was looking for a screen assembly for my At&t Note 2 last year. You've confirmed my thoughts. Thanks!
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