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While I had my Touch Pro 2 in my right pocket, I entered my car and the phones screen got a crack because of my stupid steering-wheel.
It's just a crack on the glass not the display itself, so the touchscreen and the display work flawlessly but the crack is pretty long (3-4cm).
Is there a way to change that upper part of the phone and how much does it cost?
PumpAction said:
While I had my Touch Pro 2 in my right pocket, I entered my car and the phones screen got a crack because of my stupid steering-wheel.
It's just a crack on the glass not the display itself, so the touchscreen and the display work flawlessly but the crack is pretty long (3-4cm).
Is there a way to change that upper part of the phone and how much does it cost?
Click to expand...
Click to collapse
This thread may be of interest http://forum.xda-developers.com/showthread.php?t=534883
Gordon
Thanks but it seems as if his screen totally broke. On my phone it's "just" the glass that has a crack. Like I said, it still works like a charm (besides windows mobile which is a pain in the butt )
PumpAction said:
...the phones screen got a crack because of my stupid steering-wheel.
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Click to collapse
ha ha, idiotic steering wheel, not getting out the way of your phone! (Sorry - I'm allowed to have a bit of fun with your misfortune as a drunk guy urinated all over my 1 week old Pro2... grrr!)
Anyway, on a more helpful note, I think your best option is to send it back to HTC for repair. They'll charge for it, but even if you could do it yourself, you'd void the warranty. Hopefully it won't be too expensive, but it's worth contacting them to see.
Let us know how you get on.
Thanks but I'm very busy at the moment and cant afford to wait some weeks for my phone to return
everybody is saying "glass", now i feel convinced that there's something missing from my phone. my touchscreen just feels like a membrane. only touchscreen i've used with glass is the iphone. please somebody tell me that there's not a problem with my TP2??
the softer layer is the resistive touch screen part, that pushes against the glass which holds back the LCD
so
Finger
(screen cover)
resistive touch screen plastic layer
glass layer
lcd
internals
Hi,
I am very sorry for your phone. Trust me I know how you feel You are the third person with me who has a serious problem with the screen.
The problem is the screen is a compact piece like a digital, square, rectangle box which consists of one part only. It has no seperate or tearable upper part on it, I know because I have ordered one from a third party.
Therefor the only repair solution is to change whole screen unfortunately. So you should return it to service.
Regards
PumpAction said:
While I had my Touch Pro 2 in my right pocket, I entered my car and the phones screen got a crack because of my stupid steering-wheel.
It's just a crack on the glass not the display itself, so the touchscreen and the display work flawlessly but the crack is pretty long (3-4cm).
Is there a way to change that upper part of the phone and how much does it cost?
Click to expand...
Click to collapse
there you go
http://cgi.ebay.com/Original-Touch-Screen-Digitizer-Lens-for-HTC-Touch-Pro2_W0QQitemZ270428419997QQcmdZViewItemQQptZPDA_Accessories?hash=item3ef6ca379d&_trksid=p3286.c0.m14&_trkparms=65%3A12%7C66%3A2%7C39%3A1%7C72%3A2127%7C293%3A1%7C294%3A50
but you problably cracked the lcd glass therefore you gonna need a new lcd.
aegeuss said:
Hi,
I am very sorry for your phone. Trust me I know how you feel You are the third person with me who has a serious problem with the screen.
The problem is the screen is a compact piece like a digital, square, rectangle box which consists of one part only. It has no seperate or tearable upper part on it, I know because I have ordered one from a third party.
Therefor the only repair solution is to change whole screen unfortunately. So you should return it to service.
Regards
Click to expand...
Click to collapse
How much did you pay in total and did you repair it yourself?
And I think that I just cracked the screen cover and nothing of the deeper ones.
I am delivering it to back to customer service. I bought the part but I could not change it; it was so hard to open that har and I did not want to void warranty.
So either use the phone with the screen scratched or change the lcd completely.
Regards.
So how much did you pay? Did you send your phone back to the uk or did you let it repair in ankara? And is there a good shop in ankara to change the language from a german touch diamond 2 to turkish (for usage with AVEA)?
And I just realized that I didn't crack the topmost surface but the deeper laying glass. Hmmmmm still working :/ I'm going to visit ankara this year and if it is cheaper than here, I might consider letting it repair over there.
I have sent it to UK via a friend. The repair shop in Ankara did not want to deal with since it was brand new under guarantee and they didn't know the device well. So I did not take the risk, chose the hard way, I think this seems to be the corect way.
I don't know yet the repair price though.
Regards.
Cracked mine too sent away under insurance and they simply sent me a brand new phone.
Hello All,
I have the HTC Desire, last night it fell out of my pocket face down. The screen shattered from the drop. The touch screen repsoniveness seems the same. Just waondering is this covered by T-Mobile UK or HTC warrant. It's been about 10 months since I had the phone. If so, how can I go about getting phone replaced.
If it is not covered how much is it likely to cost get screen replaced and how do I go about this.
Thanks
Don't think warranty covers screen damage, that would be an insurance job
Thanks for your prompt reply. I don't have insurance. Do you have any idea how much it might cost to get screen replaced and where I can go to get this done. Do HTC provide a repair service?
Haven't a clue! It's why I have my phone on my home/contents insurance
EddyOS said:
Haven't a clue! It's why I have my phone on my home/contents insurance
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Click to collapse
Eddy is right don't forget that home/contents insurance should cover accidental damage to your phone. Warranty will in no way cover your phone i'm afraid as this will only cover inherent problems with the phone eg Microphone stops working for no reason etc. You could try going to HTC directly as they may have a service center somehere in your area (you never know til you try) a slight warning though that this can be quite a costly process to get done by HTC - there is a number to call here for you http://service.europe.htc.com/Wizard.aspx?pageid=0
also found this place through google http://www.htcrepairs.co.uk/htc_rep...el=&phone=&name=&network=Network&title=repair no idea how reputable they are so might want to check them out first . Won't hurt to ask for a quote though - But if it seems really really cheap then it may not be a good deal so be careful
Well, what probably is broken is the digitizer. You can fix this yourself for about 30 euro.
Atleast, that's what I did...
Never done such a thing in my life before, and I was kinda scared... but it turned out to be a really cool job and not that difficult!
I'm trying to find my topic, but search is down atm... When you see this post, go to my account and see for a topic I started or one I replied in recently... it's probably about the same problem with a photo of my phone back then...
warlordxxx said:
Eddy is right don't forget that home/contents insurance should cover accidental damage to your phone. Warranty will in no way cover your phone i'm afraid as this will only cover inherent problems with the phone eg Microphone stops working for no reason etc. You could try going to HTC directly as they may have a service center somehere in your area (you never know til you try) a slight warning though that this can be quite a costly process to get done by HTC - there is a number to call here for you http://service.europe.htc.com/Wizard.aspx?pageid=0
also found this place through google http://www.htcrepairs.co.uk/htc_rep...el=&phone=&name=&network=Network&title=repair no idea how reputable they are so might want to check them out first . Won't hurt to ask for a quote though - But if it seems really really cheap then it may not be a good deal so be careful
Click to expand...
Click to collapse
@ZasXxSAz: Thanks, will search for your post. How can I tell if it's just the digitizer or the other screen. I read there are two screens ? The screen seems to be available for aboput £30, the assembly is the hard bit. If you say its as easy as you say it is I may just check it out.
Thanks guys.
Keep the help coming.
Thanks, I have e-mailed HTC last night. Will see what they say regarding repiar service.
Will check out the other website also.
Edit: I just checked out the htc reapirs website, I live in London, they are based in Wimbledom and aslo have a walk in service. Will email them and see if I can get a quote.
Best way just to check first as HTC can be expensive from what iv'e heard but the other place may well try ripping off as the desire is expensive.
It does indeed sound like a digitizer that is broken rather than the lcd (armoled) screen as they tend to bleed or not work at all -- think broken calculator screen and that's what you would get -- basicly the digitizer is the screen that you touch the lcd armoled is what is underneath it .. so if it is just the digitizer don't press the screen too hard incase a piece breaks off and goes through that too
I have dropped my Wildfire on the floor and after i picked it up i had a spot on the screen(you can see it in the pics attached).I want to order the parts necesary from ebay because i saw they have good prices.
Please help me because i need to know..what part do i have to change to get that spot away from the screen?(the digitizer,the display?)
Thanks!
PS: the touchsreen works perfectly
really no one knows?
asking again..please help
I had exactly the same problem. That mark you see on the screen is due to dead pixels. I dropped mine too and I had a spot just like yours. Here is how I solved the problem.
1. Go to ebay and buy an LCD screen for wildfire. I got mine for less than $50. You just need the LCD not the touchscreen digitizer. I think you can get it cheaper.
2 Replace the LCD. I could not find a dissassembly guide for wildfire, but you can follow the Desire guide. They are pretty much the same. I am talking about the steps. Obviously, they different phones.
Since your touchscreen works, it is easier to replace the LCD.
Now my wildfire works fine with a working LCD.
Good luck
Sent from my HTC Wildfire using XDA App
thearif said:
I had exactly the same problem. That mark you see on the screen is due to dead pixels. I dropped mine too and I had a spot just like yours. Here is how I solved the problem.
1. Go to ebay and buy an LCD screen for wildfire. I got mine for less than $50. You just need the LCD not the touchscreen digitizer. I think you can get it cheaper.
2 Replace the LCD. I could not find a dissassembly guide for wildfire, but you can follow the Desire guide. They are pretty much the same. I am talking about the steps. Obviously, they different phones.
Since your touchscreen works, it is easier to replace the LCD.
Now my wildfire works fine with a working LCD.
Good luck
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
thank you so much ,ive talked to some guys at gsm services and about all of them told me it's the touchscreen that needs to be replaced..but the touchscreen works perfectly...i think im gonna wait a little and just get more informations together.
ayyroz said:
thank you so much ,ive talked to some guys at gsm services and about all of them told me it's the touchscreen that needs to be replaced..but the touchscreen works perfectly...i think im gonna wait a little and just get more informations together.
Click to expand...
Click to collapse
If the touchscreen is working without any problems then it is just the LCD Screen you need, It is a separate part from the touchscreen.
Where i used to work, the sales team used to rip people off by telling them that the touchscreen and LCD screen came together, but most of the time they don't and can be fitted separately, sometimes however they are together and need to be bought together. I have been inside one of my own wildfires to fit a new touchscreen it didn't go very well but it works......... minus the LED lights and i can tell you the LCD screen can be purchased and fitted separately.
Dude of course it is up to you wheyher you wait or not,
But i am telling you, i had the exactly same issue... My phone fell to the floor and i had the spot on the pictures you posted. It is because of the dead/stuck pixels on your lcd. My touchscreen worked fine too. Just replace the lcd and you are in bussiness.
And I agree with the poster above.
Sent from my HTC Wildfire using XDA App
i had also marks on my LCD but its from water i dont need to fix it so i got used to it
good luck
thanks allot guys
i saw some wildfire lcds at 15$ on eby so i think ill order one right away
thanks
dead pixels arent good but what about my dead "lines" ? it looks like the HTC is censuring everything i want to read
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
pro_Ove said:
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Second option is the one I am most questionable about and I would like someone to advise me on. I was thinking about signing up for an insurance plan (I am currently with Vodafone, no insurance) then waiting some time and then claim on the insurance and receive a new phone, my question is; would that work? How long would I have to wait? Will I have to subscribe to some kind of premium plan for it to work? If so how much would it cost?
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
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Click to collapse
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
Click to expand...
Click to collapse
I need a screen that covers the whole screen, but dont think there is on
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
Click to expand...
Click to collapse
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
I have phoned HTC and arranged it to be picked up for repairs on Monday, the phone operator has said that if it's just the screen to be replaced then it will cost me about £100 which hurts but I don't mind however I am sure they will try and charge me more, I have also mentioned that the screen had flickered before and it was unresponsive (It sometimes wouldn't pick up the touch however after cleaning the screen properly it worked again) so I will try arguing heavily when I get the quote.
To be honest, this is why phone insurance exists...
Sent from my HTC One X using xda app-developers app
pro_Ove said:
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
Click to expand...
Click to collapse
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
jo3yp said:
the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences
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Click to collapse
Reference, please.
jo3yp said:
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
Click to expand...
Click to collapse
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
pro_Ove said:
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
Click to expand...
Click to collapse
It's worth trying to give them a call.
They will install the RUU to return it to stock, they always do. It's quick, cheap, easy, and probably fixes a large portion of the problem phones they receive. There are simply too many apps that misbehave for them not to want to do this.
Obviously in your case, it's not required, but they will probably want to run a test afterwards in a clean environment.
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
pro_Ove said:
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
Click to expand...
Click to collapse
let's be honest, the phone isn't advertised as having 'unbreakable gorilla glass' ( i know it wasn't you that said that , but either way it's bull****)
it's advertised to have gorilla glass, which is advertised to be stronger than normal glass. do remember that glass is very fragile, gorilla glass is still glass after all.
to be honest, i don't see why htc should give a discount? you dropped it, its not their fault, why should they pay for it!
i know it sounds harsh, and all you want is it to work again, but you can't blame htc for it, thats just ridiculous.
EDIT: quite frankly, i think it's stupid that they gave anyone a discount for a smashed screen. whoever authorised that probably has been either fired or had a warning by now..
I need an advice, my phone just fell out of my palm and it's screen is completely shattered. The touch screen is fully functional but the screen shows orange-ish dots. Is the the LCD or the broken glass just presses it?
Screen repair here costs ~500 bucks, which I ofcourse refuse to pay.
TL;DR:
What should I order to fix it myself , and is it worth it?
(LCD + touch screen? )
Also, if I order the OEM one.http://www.ebay.com/itm/Original-OE...872?pt=LH_DefaultDomain_0&hash=item3f1ae6a558
will it be the original LCD2 the HOX has?
Arcaneex said:
I need an advice, my phone just fell out of my palm and it's screen is completely shattered. The touch screen is fully functional but the screen shows orange-ish dots. Is the the LCD or the broken glass just presses it?
Screen repair here costs ~500 bucks, which I ofcourse refuse to pay.
TL;DR:
What should I order to fix it myself , and is it worth it?
(LCD + touch screen? )
Also, if I order the OEM one.http://www.ebay.com/itm/Original-OE...872?pt=LH_DefaultDomain_0&hash=item3f1ae6a558
will it be the original LCD2 the HOX has?
Click to expand...
Click to collapse
· 110% Brand New (In the ebay advert)! THAT MADE ME CHUCKLE !!
I would ask the ebayer, not us about the LCD2 screen
And if I was you, I wouldn't even bother going anywhere near repairing it yourself, unless you have experience. They are so complex its unreal.
Good luck !
Another question, when my iPod touch cracked I tried to replace the glass... it didn't turn out well. I only ordered the digitizer , at the end it was attached to the LCD.
Anyone knows if it's the same with the HOX? Really can't afford a 500$ repair now.
Arcaneex said:
Another question, when my iPod touch cracked I tried to replace the glass... it didn't turn out well. I only ordered the digitizer , at the end it was attached to the LCD.
Anyone knows if it's the same with the HOX? Really can't afford a 500$ repair now.
Click to expand...
Click to collapse
yeah they are attached normally, hox, the glass is attached to the screen.
my dhd when smashed, was declared beyond economical repair.
its only really if the screen isn't smashed too badly that you might be able to warm it up enough to loosen the glue, but you'll probably damage the lcd itself in the process. and then you'll probably bugger up re attaching the new glass. even htc buggered it up with the yellow spots etc on lots of the early models
you're better off getting the whole screen with glass. it will be fiddly, but there are a few teardown guides for hox, and if you research this enough, and make sure you have the right tools for the job, it should be fine.
if i was in your situation, i would try it .. but i would make a million % sure that the screen i was buying was a genuine screen.
.
hi
watch this before you get anything.
http://www.youtube.com/watch?v=ceHw6mezG60
here is some other vids but i think the first video is the best.
http://www.youtube.com/results?sear...3220.1j9j3j2j1.16.0...0.0...1ac.1.t3dQZm-DB14
good luck m8