I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
pro_Ove said:
I'll be quick with the story, the phone fell from waist height screen down onto tiles and smashes a huge portion of the bottom, the phone still works however I can see discoloration on the screen meaning the LCD is definitively broken however I can still use the phone. I have researched and sending it to repair with HTC will cost me £150 which is way too much and I don't want to risk buying a fake £50 screen of ebay and then risking again with fixing it myself unless it's absolute necessary.
What I thought about doing was:
Asking a phone repair shop (I live in Birmingham UK) about how much it would cost to replace it? If it's anything under £90 I think I could agree to it.
Second option is the one I am most questionable about and I would like someone to advise me on. I was thinking about signing up for an insurance plan (I am currently with Vodafone, no insurance) then waiting some time and then claim on the insurance and receive a new phone, my question is; would that work? How long would I have to wait? Will I have to subscribe to some kind of premium plan for it to work? If so how much would it cost?
Thank you for the answer up front because in the past 2 weeks I have developed a strong bond with this beast and it breaks my heart to see my baby shattered .
Click to expand...
Click to collapse
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
Click to expand...
Click to collapse
I need a screen that covers the whole screen, but dont think there is on
jo3yp said:
Have you only had the phone for 2 weeks? My HTC One X screen cracked after just 2 weeks of ownership. I sent it off to HTC and received a quote of $300 SGD (I live in Singapore these days but it's about 150 quid) I complained stating that I had owned 3 HTC devices over the last 5 years (Diammond, Desire, Desire HD) and never cracked a screen, yet with the HTC One X and it's supposedly hardended Gorilla Glass the screen broke is under 2 weeks. It took 3 phone calls and a week without my phone, but they halfed the repair quote to $150 (75 quid).
My friend's screen completely shattered after the phone fell off the couch and he also managed to get it repaired for $150... just call up and argue your point.
If you do get it repaired make sure you buy a case and screen protector, I'm convinced that even just a little bit of cushioning on the screen goes a long way with these screens.
Click to expand...
Click to collapse
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
I have phoned HTC and arranged it to be picked up for repairs on Monday, the phone operator has said that if it's just the screen to be replaced then it will cost me about £100 which hurts but I don't mind however I am sure they will try and charge me more, I have also mentioned that the screen had flickered before and it was unresponsive (It sometimes wouldn't pick up the touch however after cleaning the screen properly it worked again) so I will try arguing heavily when I get the quote.
To be honest, this is why phone insurance exists...
Sent from my HTC One X using xda app-developers app
pro_Ove said:
Yes 2 weeks today, I too had two HTC's in the past, a Wildfire and a Desire and they both went through hell of usage (especially the Desire) The cases on both phones were scratched and dented but the screens were perfectly fine with slight scratches, barely visible. My mother has a Desire S which also goes through rigorous and clumsy use and my father has the Sensation which I could also add to the conversation with HTC.
My question is how can I argue with them? If they disagree what should I do? Just hang up? Please if you can give me more detail about your case, you shed light on this dark day for this sir I thank you .
Click to expand...
Click to collapse
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
jo3yp said:
the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences
Click to expand...
Click to collapse
Reference, please.
jo3yp said:
I had to just continue arguing that the phone is advertised as having unbreakable Gorilla Glass and was even throw on the floor during some press conferences, yet my screen broke withint 2 weeks without being mistreated. Don't just hang up, ask to speak to their supervisor if the person on the phone is unable to help you. I had to speak to 3 different people, but mine broke within 2 weeks of it being released. My friend broke his after 4 months and was quoted $150 after just one phone call to them. I think they must be getting a lot of complaints about the screens, so fingers crossed it will be easy for you
Click to expand...
Click to collapse
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
pro_Ove said:
When booking my phone for repair the person I have spoke to said that they will quote the price of the repair through email and I should also respond through email, will I still be able to get to them through a phone? They have also said that if it's just the screen that needs replacing then the repair should cost about a £100.
And just a question on the side, did they hard reset your phone? I'm just wondering because they have no reason to really...
Thanks again for the reply!
Click to expand...
Click to collapse
It's worth trying to give them a call.
They will install the RUU to return it to stock, they always do. It's quick, cheap, easy, and probably fixes a large portion of the problem phones they receive. There are simply too many apps that misbehave for them not to want to do this.
Obviously in your case, it's not required, but they will probably want to run a test afterwards in a clean environment.
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
pro_Ove said:
I have received a quote for £146, rang HTC twice and both of the operators told me there is nothing they can do about it, it's up to the service repair center and no matter what my argument was they would just repeat themselves until one of them said I could raise a complain and they should get back to me within 3 days (funny thing because upon asking wherever I could raise a complain with the second operator they said there is no way of doing that). Is what they are saying true?
Click to expand...
Click to collapse
let's be honest, the phone isn't advertised as having 'unbreakable gorilla glass' ( i know it wasn't you that said that , but either way it's bull****)
it's advertised to have gorilla glass, which is advertised to be stronger than normal glass. do remember that glass is very fragile, gorilla glass is still glass after all.
to be honest, i don't see why htc should give a discount? you dropped it, its not their fault, why should they pay for it!
i know it sounds harsh, and all you want is it to work again, but you can't blame htc for it, thats just ridiculous.
EDIT: quite frankly, i think it's stupid that they gave anyone a discount for a smashed screen. whoever authorised that probably has been either fired or had a warning by now..
Related
Sorry for the caps but...
I've got a whole load of dust underneath my screen. I only noticed it while it was in sunlight.
Check your screens, being in the UK we may never get a day as sunny like this again to check
What I noticed was a grid of dots catching the sunlight.
Same as above
It's very bright here (Folkestone) and I don't see any dust. I can't see much at all on the screen as it's certainly the sunniest day this year.
yeah mine seems also clean
cez10 said:
yeah mine seems also clean
Click to expand...
Click to collapse
No dust here on two devices
Same here - pure and clean.
Can't see any... Maybe mighty tiny dust particles?
Ok now I'm pretty disappointed
I have dust under the screen and while it's nothing major, it's annoying me now I know it's there.
T-Mobile say this isn't covered by the warranty because it's not a "Manufacturers Fault". I argued about the fact that this is a manufacturer fault and the Nexus One has the exact same fault only for the salesperson to argue back saying the Nexus One is a completely different phone "made by google"
He said he could send it off for repair but he doubts they would even do anything to it and it would take 3 weeks.
Not happy.
What I noticed was a grid of dots catching the sunlight.
Click to expand...
Click to collapse
Same as what I see in some sunlight as well as the pink/violet hue across the screen which we all too commonly know. No scratches or dust on mine anywhere - had it since the first UK batch and it's been used consistently since.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Grid of dots is the sensors for the touchscreen, every desire has them.
Nelsaidi said:
Grid of dots is the sensors for the touchscreen, every desire has them.
Click to expand...
Click to collapse
I have actual dust, a few specs quite close together, under my phone
It's clearly a manufacturers fault. Contact HTC.
brummiesteven said:
Ok now I'm pretty disappointed
I have dust under the screen and while it's nothing major, it's annoying me now I know it's there.
T-Mobile say this isn't covered by the warranty because it's not a "Manufacturers Fault". I argued about the fact that this is a manufacturer fault and the Nexus One has the exact same fault only for the salesperson to argue back saying the Nexus One is a completely different phone "made by google"
He said he could send it off for repair but he doubts they would even do anything to it and it would take 3 weeks.
Not happy.
Click to expand...
Click to collapse
I had a bit of dust under my screen, http://forum.xda-developers.com/showthread.php?t=657864
It's interesting what you say about T-Mobile not replacing it because I'm sure I read someone else had replaced it with them for the same problem. I am on Vodafone but I rang them up and they agreed to do a swap with a brand new handset no questions asked. However...this one has a dead pixel so I'm getting it replaced again!! Is taking a while because they are constantly out of stock...
Clean here too
I've got quite a lot now you mention it. Never noticed it before but now i'm looking there is a hell of a lot...should i try ringing T-Mobile?
I have one single piece of dust in mine. a speck. ony visible in bright sunlight.
its no bigger than a pixel so doesn't bother me. If more gets in, I will be annoyed
brummiesteven said:
Ok now I'm pretty disappointed
I have dust under the screen and while it's nothing major, it's annoying me now I know it's there.
T-Mobile say this isn't covered by the warranty because it's not a "Manufacturers Fault". I argued about the fact that this is a manufacturer fault and the Nexus One has the exact same fault only for the salesperson to argue back saying the Nexus One is a completely different phone "made by google"
He said he could send it off for repair but he doubts they would even do anything to it and it would take 3 weeks.
Not happy.
Click to expand...
Click to collapse
It's a fault. If they want to get shirty quote The Sale of Goods Act at them and take the guys name...
No repairs, brand new phone or full refund. It's your right.
kempas said:
It's a fault. If they want to get shirty quote The Sale of Goods Act at them and take the guys name...
No repairs, brand new phone or full refund. It's your right.
Click to expand...
Click to collapse
I'm apparently not covered anymore because I got the phone 27/03. I would have been eligable for a replacement IF I got it back to them within 7 days.
This is what they say. And now I'm weighing up the pro's and con's.
I'm not sure I'm happy with the T-Mobile "tech team" opening up my phone and putting it back together again
brummiesteven said:
I'm apparently not covered anymore because I got the phone 27/03. I would have been eligable for a replacement IF I got it back to them within 7 days.
This is what they say. And now I'm weighing up the pro's and con's.
I'm not sure I'm happy with the T-Mobile "tech team" opening up my phone and putting it back together again
Click to expand...
Click to collapse
Your statutory rights:
One of your principal statutory rights is the expectation that the item will be of reasonable quality. This also includes fitness for purpose specified, appearance and finish, freedom from minor blemishes, safety and durability. The failure of the product to meet any one of these criteria is a breach in your statutory rights, enabling you to go back to the retailer, even after some months of use.
I dropped my HTC Desire and i have no display, i can see crack on the LCD. Can anyone help me how to get replacement LCD or get it repaired.
Get in touch with htc support. They will collect it from you free of charge and tell you how much the repair cost would be.
If youre in the uk I can give you the number, otherwise do an email contact on the website. They respond fast.
paulruk said:
Get in touch with htc support. They will collect it from you free of charge and tell you how much the repair cost would be.
If youre in the uk I can give you the number, otherwise do an email contact on the website. They respond fast.
Click to expand...
Click to collapse
can you let me know how much it cost to get your phone repaird. just want to know how expensive they are
When I wanted to replace my digitizer screen on HTC diamond 2 they told me it will cost me total old 30 pounds including postage.
-------------------------------------
Sent via the XDA Tapatalk App
I emailed HTC and surprisingly they answered very quickly and they asked me to book it for repair on Monday and I'll update you how much it costs.
This would be useful information, I dropped my Magic quite a number of times and it survived, but with the much larger screen on the Desire... I am really afraid to drop it.
-------------------------------------
Sent from my HTC Desire
Ohh maan! This morning my Desire was on a bedside cabinet and in some kind of mood I swiped it off and it hit the floor and the screen came out and cracked the glass and the case!!! I desperately tried putting it together but ended up pulling more of it apart and as the device got bigger the wires inside snapped and the glass shattered
Then I woke up
(true story)
Ohh maan! This morning my Desire was on a bedside cabinet and in some kind of mood I swiped it off and it hit the floor and the screen came out and cracked the glass and the case!!! I desperately tried putting it together but ended up pulling more of it apart and as the device got bigger the wires inside snapped and the glass shattered
Then I woke up
(true story)
Click to expand...
Click to collapse
What a nightmare......
Sent from my HTC Desire using Tapatalk
dropped mine a few weeks ago and the screen cracked, have been trying the local repair shops but the part isnt available yet. contacted htc and they arranged for a courier to collect it this morning. they werent able to give me a quote over the phone but would get back in touch within 5 days with a cost for repair. really hope its not overly expensive but i have a bad feeling
They gonna collect my phone tomorrow and cost of repair around £150 approx.
got quoted £119. not sure how its broken down though, i have 2 different levels of repait one at £45 and one at £28. not sure why when there is only one thing wrong and thats the glass. i have contacted them again though.
apparently if i want it back without them repairing it it will be £15 they kept that bit quiet.
on another topic, does anyone know when the local mobile phone repair shops will have the parts for the desire
My screen cracked this morning.
Called them and the lady quoted me £65.37 for the repair,
£11 for UPS then VAT on top so roughly £90.
Declined, thinking the local stores would be cheaper
but none of them have the part in stock.
Looks like I've no choice but to call back HTC and
hope they return the phone is asap.
Next time I'll buy a case for the phone since
the "screen" protector didn't protect the damn screen!
Okay finally got the actual quote screen costs £45 and £28 for some repair and £28 labour plus VAT so final cost £119.
I'm getting mine back tomorrow from repair also, cost me £120ish which was a bummer, but to be honest I was expecting more, with iPhone screens and digitisers costing up to £100 on their own
spare part
Hi,
I repair HTC Desire cracked screen myself, it's not so hard as it looks. If somebody is interested, I have two HTC Desire digitizer for £40 at my location in Czech republic and I can send it anywhere.
Just contact me at [email protected]
I cracked my Desire's screen last tuesday, in friday i sent my cell to the service and they did not tell me what will be the price of repairing my htc.
I am not such an expert with repairing phones so I will have to pay for the service. Will update with the price.
Got my phone back yesterday, and a case came today. Same phone as before, and all in great condition and working well, other than some dust now stuck under the screen which I might try to get some money knocked off for
nokli said:
Next time I'll buy a case for the phone since
the "screen" protector didn't protect the damn screen!
Click to expand...
Click to collapse
I've never used a screen protector in my life and not really a big fan of them.
Good call on buying the case, stands up to a lot more damage than an invisible shield can and also protects the rest of the phone, not just the screen.
here is something rediculous for you, HTC Service Centre charges you around 28 quid to format and restore original firmware its they have to do after repairing the handset.
Just spoke to the HTC repair centre this afternoon and I have to say I'm not happy.
Stupidly dropped the phone last Tuesday and smashed the screen. Called HTC that afternoon and they had it uplifted the following morning.
First thing friday I get a quote, £128 which I promptly (but grudgingly) authorised and then expected the phone back either today or tomorrow as they said it would take no more than 5 days.
However, having heard nothing I called them for an update and was told rather interestlingly that they'd been "overwhelmed by the number of returned Desires with smashed screens" and were now out of stock of the replacement parts!
What's more (yes, it gets worse) their expected arrival is now been held up by (you've guessed it) the current problems being caused by the volcanic ash and it could be another week before I'll get the phone back!
I have had vertical banding issues since day 1 with the LCD, and I contemplated returning the phone (to China) because of it. Instead, the seller notified me he'd pay to have the LCD replaced, either in the US at my choice of phone repair stores, or send it back to China and he'd send to a shop to do it. I'd do it myself if I could find a supplier for the LCD/glass digitizer (I have done it on multiple Nokia phones, including a 5800XM). Alas, while finding a suitable repair shop, I cracked the glass.
Am I the first one to drop the Galaxy Nexus? It fell about a foot onto bricks, and now I have a crack in the glass extending from the earpiece to the power button. I called around and I am the first in the Minneapolis/St. Paul metro area to break their Galaxy Nexus.. great. My case and screen protector haven't even come yet.
Does anybody have any advice on where to go from here? Do I ship the phone back to China (expensive, and I'll be without a phone for 3-4 weeks)? I can't believe I had my Nexus One for two years, dropping it all over the place, and it's still in beautiful shape, while this one has LCD issues from day one, and now cracked glass after a single small fall (that the Nexus has taken many times.. I need to stop driving with the phone in my lap).
done it many times (phone on lap when driving) then forget when i get out and it gets thrown out of the car onto the ground.
many places dont have nexus accessories yet ... ghost armour needs 10 days to even get a screen protector in (they put on a htc sensation cover for now - doesnt even cover the screen itself, let alone the entire from !)
I took a look at the Galaxy Nexus teardown on ifixit. Link HERE.
If you look at steps 6-8 you'll see that popping the screen/digitizer out really isn't too bad at all. The real issue will be finding the screen/digitizer in one piece for a decent price. I looked around on Amazon and EBay and failed at finding any for sale.
However, if you can find a screen/digitizer for under $200 somewhere I would follow the ifixit instructions and change it yourself.
I browsed through the teardown and it doesn't seem like that'd be an issue at all. I have done a fair amount of phone repairs previously, including lcd replacement and smt soldering on the phone's main PCB. The problem is that I can't find anywhere that sells the digitizer/LCD. Looks like it's back to china for this guy.
Yeah I've thrown the N1 out of my lap probably twenty times in the past two years. It's always taken it like a champ. I wish they had used gorilla glass on this phone.
I've dropped my GN twice already, once onto a concrete floor. So far, I've been lucky. Can't find any damage. It's not too reassuring to hear that it will crack so easily, though.
FYI, even Gorilla Glass isn't shatter-proof. Highly scratch resistant, but not shatter-proof. Give it the right point-load, and it will also shatter.
I know that Gorilla Glass isn't shatterproof, but I have seen unspeakable things done to my N1 and nothing has ever come of it. I'm still putting off sending this back to China.. I have a feeling it'll be gone for a month or more.
Ouch Sorry To Here Better Send Back 2 Repair
Mine's fallen from my lap onto pavement twice, getting out of the car of course, but so far my Otterbox Commuter has saved it.
My GN screen hair line cracked mysteriously.
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
Maybe it's you, bumping into something hard and pointy?
I've dropped mine twice on ceramic tile from waist height and had no damage other than a couple of scratches on the screen. Maybe it was just a particularly unlucky drop?
lol yeah phone on lap while driving is death for phones.... done that many many many times with too many phones.
update
BestBuy Canada's mobile communications manager Danielle has worked out a 50% off new phone option for me, as their policy they say is no "physically" damaged phones can be returned.
I have asked for an Iphone 4s 64gb in order to resell it and recoup my loss with via the accelerated deprecation screen defect of this galaxy nexus.
maybememe said:
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
Click to expand...
Click to collapse
I've had my phone for about 2 months or so. Found out the hard way how fragile the glass was when my keys left a few minor scratches on it the second day of use. Well yesterday the hairline crack appeared between the power button and the volume rocker. Samsung says its physical damage caused by dropping the phone or having it in my pocket. What... I can't put my phone in my pocket anymore. Well the long and short of it is I have to send the phone back to the country of origin England in this case and I have to pay for the repair. I'm trying to find the glass assembly so I can replace it my self. So far no luck on Google. I agree with all the comments about the glass being too weak on this phone. Long live the Nexus one which I've switched back to till I figure out how to get this galaxy broken glass fixed.
I've got a broken line on Glass of my Gnex, I hate, very hate, this at only 4 month of usage.
Can i send my Gnex to Samsung and use a Warranty to change it?
This is a genuine question so I'm not trying to get anyone's back up, but is mobile insurance not that popular outside the UK? You can barely leave the stores here without being sold it!
Sent from my Galaxy Nexus using XDA
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
anton2009 said:
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
Click to expand...
Click to collapse
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
killyouridols said:
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
evohog said:
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
In the UK you get either a cash value or a replacement nexus. You would only get a substitute if the goods are no longer on general sale. Usually electronic goods I have claimed on have been cash (minus the excess) to the phones purchase price. Make sure you have advised them and can prove the cost or you may end up with a settlement below the phones true value.
For example, my laptop was worth £500 when new, but I have only insured it for £300 as I know I can get a decent replacement and keep my premiums down. I have my nexus insured for £400 as I know this will buy most new phones outright should I lose it
Sent from my Galaxy Nexus using XDA
Sent it off for repair because it had screen fitment problems out of the box (screen was loose but didn't ripple, no yellow spots), the casing was perfect and not damaged. When I got the device back from repair, screen was replaced and tightened, but it now ripples on normal touch, has 1 dead pixel, light bleed around the bezel (can be seen in the video, top part of the screen, also around capacitive touch buttons), yellow spot in lower right corner when the phone gets warm AND the casing was damaged in several places.
I'm sending this video to HTC and will demand either my money back or a new device, it is unlocked, but this cannot be caused by software, so they should accept the warranty. Video:
Did they tell you which repair center they sent it to?
Sent from the superior hTC EndeavourU
My screen is like yours out of the box... They don't repair...
Sent from my HTC One X using xda app-developers app
In my opinion this is the repair shop faults.
Either way this is unacceptable. Very sloppy work.
I am very curious how HTC will resolve this.
My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium
@Tw1tchy I just know it was serviced by HTC Germany.
I think I'll get this one replaced, and when I get the replacement, I will just going to sell it and be done with this One X story, too much risk and I don't want to send my phone 1000 km from Croatia to Germany every time I find a problem.
c4Lvin said:
My last resort is to send my HOX or any other future devices back to their so called repair or service centers. Your major problems will be resolved but additional cosmetic problems will surface such as this gentleman's screen. My first and only experience is purchasing an EVO 3D gsm version from a local yahoo auctions seller in HK. I didnt want to nitpick but the screen had leaks of light when viewing in datkness and it wasnt aligned properly. So i thought what the heck..send it in for repair or servicing...got it back in a week with less light bleed but some of my capacitive lights werent lighting up completely. As if they never checked after other problems were resolved. I ended up selling it for a good 150 dollar loss since i am extremely picky with these screens. Just last week i got the HOX and the darn thing seems to be perfect from the factory but guess what..that small yellow spot pops up when the phone heys to 36 or 37 degrees... Much more annoying than a single dead pixel. I am having an EXCHANGE for another unit but i doubt they will be perfect. For some people stating they have no problems at all...they arent looking hard enough. There is always something imperfect with all the htc phones i have bought. Since the hd2. But whatever...their outter appearance are simply the best looking and i just couldnt pass it up.
Sent from my GT-N7000 using xda premium
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Click to collapse
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!
vcrp94 said:
My first HOX was like that, small yellow spot when the phone got hotter it was even worst, i send it in for a replacement and i got a truly perfect HOX no yellow spots, dead pixels, dust or whatever! Really happy with HTC right now!
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really? I change 6 or 7 in a store... replaced twice brande new phones in HTC assistance...and this one have a new battery, but screen sucks... i give up!!! I can live with this!!! its just a phone...
or i'm just waiting JB to send it to repair again
Seriosly guys...what do you think they do with those opened ones? I guess they just sell it to those other not as picky as us customers eh? since they arent factory sealed like the Samsungs. I personally would never accept one that was opened up and fiddled around with. Just bad!
Sent from my GT-N7000 using xda premium
So, long story short.
I received my device which had screen flex and PUSHED the sevice senter to replace the LCD.
Got back the device today. The LCD Module (LCM) has been changed. But, they made some pinch on side of polycarbonate body, while replacing the LCD.
Also, the screen is more flexible in both left and right edges with loosely fixed screen on left center. Hope it becomes hard after some use and heat.
Just for information, i have replaced 3 devices and sent the fourth one to service center three times till now.
I have given up now & keeping the device. After owning HTC from HTC Hermes times, this is the first device i have seen this much quality control issues.
Earlier, I was confident enough to order HD2 and EVO3D from UK (Iam living in Dubai) when they release those.
Now, i lost that confidence with HTC. I still didn't unlock the device for the same reason. My first time with any HTC device without modding the ROM. HTC should be proud of themselves
I have light bleeding on my one x as well. Its quite annoying but you have to get used to it. I'm not risking sending my one away after I have already been without it for a month
Sent from my HTC One X using xda premium
Today I had the M9 in a window mount for GPS. After arriving, I took it from the holder to see the sapphire glass had a big crack through it. This phone is 6 days old, hasnt been dropped or anything. Always in a case and always in an inside pocket or on the sofa arm in my house when not in my hand.
It looks a clear case of insurance
Sent from a mobile gadget...
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
Duncan1982 said:
That's not good & one would expect the sapphire to hold up to even high temperatures.
Insurance & or return for replacement.
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No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
DjLukeW said:
No insurance on it so far, but will be popping back to the store ASAP. Ive always loved HTC Build quality but this has left me baffled and frustrated
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Yeh can understand why, hopefully an isolated incident.
Get back as soon as you can & good luck.
Looks like the case is scratched and the camera glass looks like it has an impact point on it..
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
DjLukeW said:
It definately isnt or hasnt. I sed to work in mobile retail so I know excactly how it looks and sounds. But can guarantee that it nothing has impacted it.
Also IRL the crack is perfect and there is no impact point visible
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you should be within the return/exchange period which would not use up your Uh-Oh claim.
shenye said:
you should be within the return/exchange period which would not use up your Uh-Oh claim.
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In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
DjLukeW said:
In the UK we dont have that.
However, sensible staff in O2 Hanley sorted me out today and replaced my phone as they could see it was a definate quality issue.
Case closed
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Well that's great news, now to enjoy what is a great device
Were you climbing trees? Bro you must be like Tarzan. Sorry to hear that.
That's crazy. The sapphire glass on that is supposed to be tougher than gorilla glass.
Sent from my 0PJA2 using XDA Free mobile app
I'm not am expert in this area, but don't assume too much about sapphire. Though its very scratch resistant due to its hardness, it is also very brittle, and can easily chip or crack especially when impacted on an edge or corner.
Did not know that. Thanks for the info. I really don't want a case but I might have to buy one.
Sent from my 0PJA2 using XDA Free mobile app
You aren't the only one to have this happen to their M9 friend. I was lucky enough to be a part of the HTC champions program and have had the HTC m9 since before it was available to buy. Somehow or another the glass on my camera lens cracked as well. The device had previously never been dropped (was in a case) and at the time was in a box. I'm now wondering if the glass is cracking due to some sort of heat issue.
I had to use the "uh-oh" insurance to have repaired unfortunately.
My htc one m9 dev edition was always in a case from day one never dropped or mishandled , I have been looking at the camera glass every time I put it down because of this post and I always lay it down on the face of the screen because temper glass protector and case keeps it from touching the table. I just came back to my phone and there is a clean crack from top to bottom almost in the center of the camera glass. Now I don't know what to do I ordered directly from HTC I guess I will be contacting them, I love the phone but I am not to happy about this.
update: Chatting with HTC Support they have no knowledge of this issue.
update: Only option given was to use my uhoh protection, I declined because if this is a common problem it should be fixed and what if it happens again, having reference number made so I can contact a supervisor when I get home.
update: 1-866-449-8358 is the number HTC has given me and it sends me directly to a operator saying to check the number and try again, I have really started to dislike this whole experience and seeing how its still under 30 days that I just got off the phone with their third party order center Digital River they said I will receive a shipping label in a few days to mail the device back, I really don't want to go to another device but after this I might, if I do stay with the One m9 Ill just order through my carrier to make a much less painless return if it happens again, but after all the wasted time there are other devices from manufactures that I never had any problems with.
My M9 camera cracked too
Hey guys, my camera cracked as well after 2 days of owning it with no sort of mishandling it at all. I just pulled it out once and noticed the camera is cracked. It would be really nice of HTC to recognize it is faulty hardware & offer to replace it for M9 owners...
Lens glass cracked within 24hrs of owning it
Lens glass cracked within 24hrs of owning it, took it back to Sprint. They won't replace it.
Well I am jumping ship, even though I really like this phone, I feel the company is becoming a joke, all tech support can do via chat is issue a uhoh protection and good luck reaching htc in the USA, seems they must have forgot to pay the phone bill. This issue needs to be proven and known but I am not going to spend my money on quality testing, hopefully they will revise the part, but without enough people complaining I doubt anything will be done. It almost feels like it is intentional to get us out of the uhoh protection.
Same thing happened to my phone a few weeks ago. I let my phone charge overnight, woke up & it was blazing hot. I thought nothing of it. I was looking at my phone & noticed a clean crack on the lens. I sent it back and it wasn't counted as a UH-OH protection. That's a plus.