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My PRL is 60668. When I click update PRL or update Profile, it says "Checking for PRL/Profile update", then says "PRL/Profile could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. Error code:1012". This happened to me a couple of ROMs ago, any suggestions as to what this is about?
bump????????????
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
lillygirl7 said:
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
Click to expand...
Click to collapse
Through research all I can see is the hard reset route, and CDMA workshop. It just seems like no one cares honestly
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
lillygirl7 said:
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
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Click to collapse
No it's not somewhere in the settings, that's the problem. You went to settings, system upgrade, then update prl and got the same error as me right?
If you have another phone, go online and switch over to it, then switch back, and it will be fixed. That or sprint themselves have some other option. The only way to fix it yourself is pretty complicated
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
lillygirl7 said:
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
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Click to collapse
Oh wow that sucks IDK, I'd call em back and complain, demand free service
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
lillygirl7 said:
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
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Click to collapse
I will, thanks for the update, and glad your problem was fixed. This seems like a possible problem, considering all of the trouble I had switching the lines over, along with selling my old phone, activating old phone, then dummy phone, then evo, then switched evo.. I'll look into it.
mactruc said:
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
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Click to collapse
Ha bro this issue has been happening for a long time, check the dates
I'm having this same problem. Just did my first root and installed Fresh Evo 3.1.0.1, with the recommended newest radio/wimax. Everything but the phone works great. I can still dial and receive calls at my normal number, showing good reception, but there is tons of hiss and my voice almost never makes it to the other phone.
Tried to Update Profile and Update PRL, and both gave me Error 1012. Sprint's website is down right now (4 AM Sunday morning), so maybe the network is simply not currently serving updates.
However, if it's something that can be fixed, I'd be grateful if anyone has an idea.
I could be wrong but if i recall error 1012 is a Sprint data/vision username/password error and is correctable with a call to tier 2 tech support.
I cant remember for certain tho, But I believe thats what that is, I know i've seen it quite a few times before.
Im now having this issue. What has been the cause for most of you? If you found out.
Sent From My HTC Evo 4G Using Tapa Talk Pro!
I have an Evo on Boost now for 2 months rooted with no problems at all. I change roms all the time, update kernels, put themes and never any problems. Yesterday there was a post to update the pri to version 1.40.
I did it and it said something about resetting the phone. It shut down and ever since then I have no 3g at all. The only way I can surf the net or go to the market place is through my wireless internet in my home. I can send/receive texts/mms/phone calls but no internet.
Also, it constantly come up with an error 67 data call failed.
Thanks guys in advance
You could try updating profile under settings and system update.. let me know if this worked.. my 3g wasnt working went to sprint and did the update and is back on..
sent from my Evo
##3282#
edit mode
enter msl code
data profile
menu
restore
this will reset ALL data profile information on your phone. it will then reboot and reload all said information by re-provisioning your phone.
if you do not know your msl, call sprint tech support and ask nicely for it. they will usually give it to you. if not, hang up and call back. or just tell them you have no data and want to re-provision your phone and they will walk you through what i just did.
as a side note, sometimes this error pops up, for no good reason and goes away after a while. my guess is in your situation this isn't the case. you had a hiccup that's easily fixed.
carguy4471 said:
##3282#
edit mode
enter msl code
data profile
menu
restore
this will reset ALL data profile information on your phone. it will then reboot and reload all said information by re-provisioning your phone.
if you do not know your msl, call sprint tech support and ask nicely for it. they will usually give it to you. if not, hang up and call back. or just tell them you have no data and want to re-provision your phone and they will walk you through what i just did.
as a side note, sometimes this error pops up, for no good reason and goes away after a while. my guess is in your situation this isn't the case. you had a hiccup that's easily fixed.
Click to expand...
Click to collapse
Thank you for trying to help I really do appreciate it, but I don't have a sprint account I am on Boost Mobile and have been for 2 months now without any issues but this one
Could be a PRL problem? I don't know anything about getting an EVO on Boost, but I assume part of the process was downloading a PRL for Boost to connect to their towers?
Go back to the guide you followed and redo the steps.
joey72 said:
Thank you for trying to help I really do appreciate it, but I don't have a sprint account I am on Boost Mobile and have been for 2 months now without any issues but this one
Click to expand...
Click to collapse
this will still work on your phone. contact boost to get your msl. or use CDMA workshop. there is a thread in the dev section on using CDMA workshop.
carguy4471 said:
this will still work on your phone. contact boost to get your msl. or use CDMA workshop. there is a thread in the dev section on using CDMA workshop.
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Click to collapse
What exactly will work on my phone?? and what should I do in CDMA Workshop? I have the program and I do know my MSL, so if you can explain what I should do to get back my data connection that would be great!
I tried to update the PRI and wiped my data profile for boost mobile and now without wifi on, I get error 67 data call failed
By the way, Thank you for trying to help, you guys are the best
No offense, but it really should not be that difficult if you set this up before!! I assume that you in fact did not set your EVO up on Boost, but gave it to someone else to set up, correct?
Simply refer to the original guide, or steps you took yourself to set the phone up on Boost in the first place - or give it back to the person that did it and let them fix it.
nukedukem said:
No offense, but it really should not be that difficult if you set this up before!! I assume that you in fact did not set your EVO up on Boost, but gave it to someone else to set up, correct?
Simply refer to the original guide, or steps you took yourself to set the phone up on Boost in the first place - or give it back to the person that did it and let them fix it.
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Click to collapse
Hey Nukedukem,
No offense taken, however you might want to check your panties to see if you're getting your period. I thought this was a forum for people to help other people "do it themselves". If I, and everyone else did what you suggested, you'd be outside sitting on the curb with nothing to do. So if you have nothing nice to suggest, then I suggest you pass over my post and go "not help" someone else. Thanks
To everyone else: yes the guy that first did my phone is no longer to be found so if you have any suggestions I would greatly appreciate them. Also, if a programmer can help I'm more than willing to donate.
Thanks again guys
The error 67 I think may be caused by the network rejecting your phones credentials, I had this same problem last night. The only way I could fix it was to restore a nandroid backup and then have it update my profile and PRL. You may be able to get away with just restoring the backup though, trying to update anything is most likely not a good idea since you are using a network other then what the software was written for.
joey72 said:
Hey Nukedukem,
No offense taken, however you might want to check your panties to see if you're getting your period.
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Click to collapse
Sorry you took offense, but you are in WAY over your head. If you want help from a developer, you need to SEARCH FIRST.
WWW.GOOGLE.COM
Since I'm such a nice guy, I searched for you...30 seconds later I learned how to port my EVO to Boost Mobile.
http://cellphoneforums.net/boost-mobile/t307946-how-get-sprint-phones-boostmobile-cdma.html
Oh, and uh...try not to choke on my menorrhagia.
That method did work MONTHS ago but not now that SPRINT changed up their website your not allowed to do esn swaps anymore. I was able to do it months ago with my touch pro2 and i have an EVO now and just tried to reprogram my phone cause i had the msl code and input my boost number and msid like i did before with the touch pro2. It reseted but when i went to make a call it said account cannot be validated so had to get sprint service again. Soon as someone comes out with a VALID way of getting the EVO working on boost Im going back to them.
Tech360 said:
That method did work MONTHS ago but not now that SPRINT changed up their website your not allowed to do esn swaps anymore. I was able to do it months ago with my touch pro2 and i have an EVO now and just tried to reprogram my phone cause i had the msl code and input my boost number and msid like i did before with the touch pro2. It reseted but when i went to make a call it said account cannot be validated so had to get sprint service again. Soon as someone comes out with a VALID way of getting the EVO working on boost Im going back to them.
Click to expand...
Click to collapse
did u fix the problem?
it's because you have a sprint 1.4 pri and need a modified boost pri...until that is changed, no 3g for you, but seriously, there is an app that gives you your MSL code
I'm having a serious issue with roaming I live in central florida and in some areas the sprint service suck. I'm currently running the latest fresh rom as well as the latest klick kernel I have tried also stock kernel same thing. Currently have flashed pri 1.77 and I also had pri 1.43 and the same problem happened. When ever I try to make a call and if I'm in an area where there is no signal and I have to roam. Usually it is verizon towers when I call it says that you for calling verizon we are sorry we cannot authenticate your phone please call verizon customer service. If I try to call again several times it will actually xfer me over to an operator for verizon and ask me if I'm placing an international call. So I can not roam onany network because my phone can not be authenticated has anybody had this issue. Thank you please any help or adivse I would greatly apperciate thank you
kronik420 said:
I'm having a serious issue with roaming I live in central florida and in some areas the sprint service suck. I'm currently running the latest fresh rom as well as the latest klick kernel I have tried also stock kernel same thing. Currently have flashed pri 1.77 and I also had pri 1.43 and the same problem happened. When ever I try to make a call and if I'm in an area where there is no signal and I have to roam. Usually it is verizon towers when I call it says that you for calling verizon we are sorry we cannot authenticate your phone please call verizon customer service. If I try to call again several times it will actually xfer me over to an operator for verizon and ask me if I'm placing an international call. So I can not roam onany network because my phone can not be authenticated has anybody had this issue. Thank you please any help or adivse I would greatly apperciate thank you
Click to expand...
Click to collapse
There is a thread in development that is devoted on fixing this. I believes it involves calling a direct # to Sprint, where they fix your phone on the network.
hecklbrg said:
There is a thread in development that is devoted on fixing this. I believes it involves calling a direct # to Sprint, where they fix your phone on the network.
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Click to collapse
thread link? i already tried calling and they said they would send out a technician... eventhough it happens anywhere i roam, not just in one spot... friggin guys
If u are on a sense rom, try updating your profile. If that still doesn't work, you will have to call sprint. Tell them exactly what's going on and they will fix it on their end thru the phone. You might have to call several times before u talk to a sprint rep that knows what they are doing. When I had this problem, the first rep told me to go to a sprint store. I hung up and called again and the second rep was able to fix
Sent from my CM6 powered device
Call up Sprint, ask to speak with EVO Technical Support, tell them that you are getting an error message from Verizon saying they can't authenticate your device whenever you make a call on roaming, that you can't connect data, that you've updated your PRI, PRL, Profile, and checked software updates. They'll have to update some stuff on your end, and probably ask you to do a Factory Reset as well (so make sure to backup your stuff first!).
Took me less than five minutes to get everything sorted out.
Awesome thank you guess much I was talking To at lady sprint tech department she had me make sure I was using the correct msid number. Then she told me if that didn't work she gave the the # code to do a complete reset including programming reset as well. Going to try that tonight thank you. Anybody have a solution for the Bluetooth connecting then disconnecting all the time thanx.
Sent from my PC36100 using Tapatalk
can you link me to the thread about the roaming issue thank you.
Sent from my PC36100 using Tapatalk
ask Sprint support to help you reset your MSID... did that on mine and everything worked great!
This problem is killing me. I just rooted the evo to be able to tether at work to my personal computer but now (after root) I'm getting that Verizon message about can't authenticate the phone.
Anyone have more about this? I've searched the hell out of Google and nothing seems to be acurate to my problem.
shad0w77 said:
ask Sprint support to help you reset your MSID... did that on mine and everything worked great!
Click to expand...
Click to collapse
RedTechno said:
This problem is killing me. I just rooted the evo to be able to tether at work to my personal computer but now (after root) I'm getting that Verizon message about can't authenticate the phone.
Anyone have more about this? I've searched the hell out of Google and nothing seems to be acurate to my problem.
Click to expand...
Click to collapse
How are you trying to tether? Wired or wireless? And if you are doing a wired tether, using that usb pop up, and choosing internet connection sharing, you get a pop up error...
not our problem that we were having. For that to work, you need to pay sprint for it or use calkuins mod in the development forum.
... Or use wireless tether found in the market
Ours was when roaming on verizons towers, we couldn't make a call or use data. Resetting the msid fixes that.
I forgot to say that I was trying to tether via wifi and while using data roaming. Well, after countless hours reading hundreds of threads I found this and worked for me. forum.xda-developers.com/showthread.php?t=769966&highlight=force+roaming. (sorry can't post links)
In short- call Sprint (number in the linked thread) tell them about your roaming message problem. Tell them that you read in the forums that the best known fix for this is to "refresh my phone on your (Sprint) end". Tell them that they do something there that you need to remove the battery of your phone and reinstall.
This will most likely fix your problem. >> You'll need to be on roaming I tried without roaming ( while on Sprint network) and didn't work.
By any circumstances let them to get you into hard reset, soft reset, we don't do this, i don't know, we'll exchange your phone, etc... You might have to update your PRL.
I got it fixed in the 3rd attempt.
The first one - a female tech wanted me to do a hard reset and got really upset because I was "telling her what to do" (she got pissed). >> If this happens be polite and hang up with the person and call again. no results? Repeat...
The second - a guy was very helpful and understood what I wanted. He did it but I couldn't get the phone on roaming (couldn't find the darn "roam control" widget to force roaming) so it didn't fix it.
The third - another nice guy after explaining him what the second guy did and the no roaming message situation (do not mention the root or force roaming) he told me to remove the battery - did his thing- installed the battery and while on roaming placed a call and IT WORKED.
I recommend you to read the thread from the posted link for more info. Hope this helps. I spent all day trying to fix this from start to finish. It should take you 20 min from this point to get the thing fixed.
RedTechno said:
I forgot to say that I was trying to tether via wifi and while using data roaming. Well, after countless hours reading hundreds of threads I found this and worked for me. forum.xda-developers.com/showthread.php?t=769966&highlight=force+roaming. (sorry can't post links)
In short- call Sprint (number in the linked thread) tell them about your roaming message problem. Tell them that you read in the forums that the best known fix for this is to "refresh my phone on your (Sprint) end". Tell them that they do something there that you need to remove the battery of your phone and reinstall.
This will most likely fix your problem. >> You'll need to be on roaming I tried without roaming ( while on Sprint network) and didn't work.
By any circumstances let them to get you into hard reset, soft reset, we don't do this, i don't know, we'll exchange your phone, etc... You might have to update your PRL.
I got it fixed in the 3rd attempt.
The first one - a female tech wanted me to do a hard reset and got really upset because I was "telling her what to do" (she got pissed). >> If this happens be polite and hang up with the person and call again. no results? Repeat...
The second - a guy was very helpful and understood what I wanted. He did it but I couldn't get the phone on roaming (couldn't find the darn "roam control" widget to force roaming) so it didn't fix it.
The third - another nice guy after explaining him what the second guy did and the no roaming message situation (do not mention the root or force roaming) he told me to remove the battery - did his thing- installed the battery and while on roaming placed a call and IT WORKED.
I recommend you to read the thread from the posted link for more info. Hope this helps. I spent all day trying to fix this from start to finish. It should take you 20 min from this point to get the thing fixed.
Click to expand...
Click to collapse
Essentially the same as resetting your msid dude. You coulda saved some time by just calling sprint and telling them the answer you already got here.
So I got a new SGS3 and it works fine, except when I am in 3G. When I am in 3G I can receive and place calls but no data. Att support was no help, so I figured I would check here. As far as I can tell it is either a APN, Gateway, or Account settings issue (the later being something I can not do anything about). I say this because my n1 gets signal fine here, and it seems to run fine, so long as it is 4g.
Any ideas? Also, does the SGS3 have EDGE support?
partyk1d24 said:
So I got a new SGS3 and it works fine, except when I am in 3G. When I am in 3G I can receive and place calls but no data. Att support was no help, so I figured I would check here. As far as I can tell it is either a APN, Gateway, or Account settings issue (the later being something I can not do anything about). I say this because my n1 gets signal fine here, and it seems to run fine, so long as it is 4g.
Any ideas? Also, does the SGS3 have EDGE support?
Click to expand...
Click to collapse
Bump: And also I tried to set an old APN but that didn't help.
Have you rooted and flashed it or are you stock? If you are just stock...there is nothing this forum can do to help really.
tomtommy306 said:
Have you rooted and flashed it or are you stock? If you are just stock...there is nothing this forum can do to help really.
Click to expand...
Click to collapse
I have not rooted or anything, I have tried some APNs but I was hoping other people might help me out with something else to try. I don't really buy the whole " if you are stock... there is nothing that can be done" What if I was trying to get help with a stock developer build of my n1 (which I have previously) or are you asserting that without rooting I will not be able to fiddle with the modem settings?
What I'm saying is the phone comes ready out of the box. Unless you have changed something then it is a network problem. You will have to take it up with AT&T.
U can only do so much stock....and thats not alot! Root and use stock rom so u will have root access to see whats what...and to be able to control what u do or dont want ur data to do
red s3 ocd 2.1
JB calhoun said:
U can only do so much stock....and thats not alot! Root and use stock rom so u will have root access to see whats what...and to be able to control what u do or dont want ur data to do
red s3 ocd 2.1
Click to expand...
Click to collapse
Thank you guys for trying to help but I know all this. I am just in the period of time I can take it back and I don't want to risk that by bricking it while monkeying around.
I (Maybe) have isolated the problem, they said that I was set up for LTE and there are some issues with proper propagation of properties. Anyway problem "May" only effect people on ATT with Samsung S3s bought at BestBuy locations and the upgrade includes unlimited data. Still working will update tonight....
BUMP!
I have been using a SM-N900T on the ATT network by changing the APN settings, and it has been working perfectly until today. I have no internet connection, but it shows full bars, and I can still call and text. I've tried restoring to a earlier NANDROID, and even went to an ATT store and had the guy (who happened to know exactly what I did and has done it himself for his phone) try to fix it, but nothing has worked.
I posted this in the AT&T section too, but no luck so far. Any help is greatly appreciated.
evandan4 said:
I have been using a SM-N900T on the ATT network by changing the APN settings, and it has been working perfectly until today. I have no internet connection, but it shows full bars, and I can still call and text. I've tried restoring to a earlier NANDROID, and even went to an ATT store and had the guy (who happened to know exactly what I did and has done it himself for his phone) try to fix it, but nothing has worked.
I posted this in the AT&T section too, but no luck so far. Any help is greatly appreciated.
Click to expand...
Click to collapse
ok that should be no problem i can most likely help you, what APN do you have selected? also are you rooted? custom rom? are you using AT&T or something like Straight Talk or Net 10?
MasterSe7en said:
ok that should be no problem i can most likely help you, what APN do you have selected? also are you rooted? custom rom? are you using AT&T or something like Straight Talk or Net 10?
Click to expand...
Click to collapse
I use regular AT&T, rooted with jedi rom, and I am using the apn listed here http://forum.xda-developers.com/showthread.php?t=2464498
evandan4 said:
I use regular AT&T, rooted with jedi rom, and I am using the apn listed here http://forum.xda-developers.com/showthread.php?t=2464498
Click to expand...
Click to collapse
Hmmm, ok, im gonna ask, but i do understand if you dont want me to, but there is an app you can download in the google play store called Teamviewer quick support, it will also make you download an addon for samsung, its basically a remote assistance app, its secure and will allow me to take remote control of your phone, but only if you allow, Im only here to help, and youll be able to see my every move, but i understand if you dont feel comfortable as well, but it will make things go much quicker if you want to go that route.
Otherwise ill try my best to help you here. Let me know how you feel and then well go from there
its 4:03 AM lol, waiting on your answer
MasterSe7en said:
Hmmm, ok, im gonna ask, but i do understand if you dont want me to, but there is an app you can download in the google play store called Teamviewer quick support, it will also make you download an addon for samsung, its basically a remote assistance app, its secure and will allow me to take remote control of your phone, but only if you allow, Im only here to help, and youll be able to see my every move, but i understand if you dont feel comfortable as well, but it will make things go much quicker if you want to go that route.
Otherwise ill try my best to help you here. Let me know how you feel and then well go from there
its 4:03 AM lol, waiting on your answer
Click to expand...
Click to collapse
Hey sorry, I fell asleep. I can do that, I'll download it.
evandan4 said:
Hey sorry, I fell asleep. I can do that, I'll download it.
Click to expand...
Click to collapse
Ok are you online now? if you want you can text me, reply to the post to lemme know youre online and ill PM you my number
MasterSe7en said:
Ok are you online now? if you want you can text me, reply to the post to lemme know youre online and ill PM you my number
Click to expand...
Click to collapse
I'm online for the next few hours, feel free to hit me up.
problem fixed itself somehow. I'm confused yet happy. Thanks for the help though!
Had same issue when the tower had maintenance going on. Next time this happens, call att and ask if anything going on near you.
[email protected] said:
Had same issue when the tower had maintenance going on. Next time this happens, call att and ask if anything going on near you.
Click to expand...
Click to collapse
Same here both with AT&T and T-Mobile. All you need to do is call nearest store and ask if they're experiencing network problems.