Develop Bugs

[Q] Profile & PRL not Updating

My PRL is 60668. When I click update PRL or update Profile, it says "Checking for PRL/Profile update", then says "PRL/Profile could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. Error code:1012". This happened to me a couple of ROMs ago, any suggestions as to what this is about?

bump????????????

OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!

lillygirl7 said:
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
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Click to collapse
Through research all I can see is the hard reset route, and CDMA workshop. It just seems like no one cares honestly

I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.

lillygirl7 said:
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
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Click to collapse
No it's not somewhere in the settings, that's the problem. You went to settings, system upgrade, then update prl and got the same error as me right?
If you have another phone, go online and switch over to it, then switch back, and it will be fixed. That or sprint themselves have some other option. The only way to fix it yourself is pretty complicated

We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!

lillygirl7 said:
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
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Oh wow that sucks IDK, I'd call em back and complain, demand free service

UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.

There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.

lillygirl7 said:
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
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Click to collapse
I will, thanks for the update, and glad your problem was fixed. This seems like a possible problem, considering all of the trouble I had switching the lines over, along with selling my old phone, activating old phone, then dummy phone, then evo, then switched evo.. I'll look into it.
mactruc said:
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
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Click to collapse
Ha bro this issue has been happening for a long time, check the dates

I'm having this same problem. Just did my first root and installed Fresh Evo 3.1.0.1, with the recommended newest radio/wimax. Everything but the phone works great. I can still dial and receive calls at my normal number, showing good reception, but there is tons of hiss and my voice almost never makes it to the other phone.
Tried to Update Profile and Update PRL, and both gave me Error 1012. Sprint's website is down right now (4 AM Sunday morning), so maybe the network is simply not currently serving updates.
However, if it's something that can be fixed, I'd be grateful if anyone has an idea.

I could be wrong but if i recall error 1012 is a Sprint data/vision username/password error and is correctable with a call to tier 2 tech support.
I cant remember for certain tho, But I believe thats what that is, I know i've seen it quite a few times before.

Im now having this issue. What has been the cause for most of you? If you found out.
Sent From My HTC Evo 4G Using Tapa Talk Pro!

serious issue with roaming please HELP!!!!!

I'm having a serious issue with roaming I live in central florida and in some areas the sprint service suck. I'm currently running the latest fresh rom as well as the latest klick kernel I have tried also stock kernel same thing. Currently have flashed pri 1.77 and I also had pri 1.43 and the same problem happened. When ever I try to make a call and if I'm in an area where there is no signal and I have to roam. Usually it is verizon towers when I call it says that you for calling verizon we are sorry we cannot authenticate your phone please call verizon customer service. If I try to call again several times it will actually xfer me over to an operator for verizon and ask me if I'm placing an international call. So I can not roam onany network because my phone can not be authenticated has anybody had this issue. Thank you please any help or adivse I would greatly apperciate thank you

kronik420 said:
I'm having a serious issue with roaming I live in central florida and in some areas the sprint service suck. I'm currently running the latest fresh rom as well as the latest klick kernel I have tried also stock kernel same thing. Currently have flashed pri 1.77 and I also had pri 1.43 and the same problem happened. When ever I try to make a call and if I'm in an area where there is no signal and I have to roam. Usually it is verizon towers when I call it says that you for calling verizon we are sorry we cannot authenticate your phone please call verizon customer service. If I try to call again several times it will actually xfer me over to an operator for verizon and ask me if I'm placing an international call. So I can not roam onany network because my phone can not be authenticated has anybody had this issue. Thank you please any help or adivse I would greatly apperciate thank you
Click to expand...
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There is a thread in development that is devoted on fixing this. I believes it involves calling a direct # to Sprint, where they fix your phone on the network.

hecklbrg said:
There is a thread in development that is devoted on fixing this. I believes it involves calling a direct # to Sprint, where they fix your phone on the network.
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Click to collapse
thread link? i already tried calling and they said they would send out a technician... eventhough it happens anywhere i roam, not just in one spot... friggin guys

If u are on a sense rom, try updating your profile. If that still doesn't work, you will have to call sprint. Tell them exactly what's going on and they will fix it on their end thru the phone. You might have to call several times before u talk to a sprint rep that knows what they are doing. When I had this problem, the first rep told me to go to a sprint store. I hung up and called again and the second rep was able to fix
Sent from my CM6 powered device

Call up Sprint, ask to speak with EVO Technical Support, tell them that you are getting an error message from Verizon saying they can't authenticate your device whenever you make a call on roaming, that you can't connect data, that you've updated your PRI, PRL, Profile, and checked software updates. They'll have to update some stuff on your end, and probably ask you to do a Factory Reset as well (so make sure to backup your stuff first!).
Took me less than five minutes to get everything sorted out.

Awesome thank you guess much I was talking To at lady sprint tech department she had me make sure I was using the correct msid number. Then she told me if that didn't work she gave the the # code to do a complete reset including programming reset as well. Going to try that tonight thank you. Anybody have a solution for the Bluetooth connecting then disconnecting all the time thanx.
Sent from my PC36100 using Tapatalk

can you link me to the thread about the roaming issue thank you.
Sent from my PC36100 using Tapatalk

ask Sprint support to help you reset your MSID... did that on mine and everything worked great!

This problem is killing me. I just rooted the evo to be able to tether at work to my personal computer but now (after root) I'm getting that Verizon message about can't authenticate the phone.
Anyone have more about this? I've searched the hell out of Google and nothing seems to be acurate to my problem.

shad0w77 said:
ask Sprint support to help you reset your MSID... did that on mine and everything worked great!
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RedTechno said:
This problem is killing me. I just rooted the evo to be able to tether at work to my personal computer but now (after root) I'm getting that Verizon message about can't authenticate the phone.
Anyone have more about this? I've searched the hell out of Google and nothing seems to be acurate to my problem.
Click to expand...
Click to collapse
How are you trying to tether? Wired or wireless? And if you are doing a wired tether, using that usb pop up, and choosing internet connection sharing, you get a pop up error...
not our problem that we were having. For that to work, you need to pay sprint for it or use calkuins mod in the development forum.
... Or use wireless tether found in the market
Ours was when roaming on verizons towers, we couldn't make a call or use data. Resetting the msid fixes that.

I forgot to say that I was trying to tether via wifi and while using data roaming. Well, after countless hours reading hundreds of threads I found this and worked for me. forum.xda-developers.com/showthread.php?t=769966&highlight=force+roaming. (sorry can't post links)
In short- call Sprint (number in the linked thread) tell them about your roaming message problem. Tell them that you read in the forums that the best known fix for this is to "refresh my phone on your (Sprint) end". Tell them that they do something there that you need to remove the battery of your phone and reinstall.
This will most likely fix your problem. >> You'll need to be on roaming I tried without roaming ( while on Sprint network) and didn't work.
By any circumstances let them to get you into hard reset, soft reset, we don't do this, i don't know, we'll exchange your phone, etc... You might have to update your PRL.
I got it fixed in the 3rd attempt.
The first one - a female tech wanted me to do a hard reset and got really upset because I was "telling her what to do" (she got pissed). >> If this happens be polite and hang up with the person and call again. no results? Repeat...
The second - a guy was very helpful and understood what I wanted. He did it but I couldn't get the phone on roaming (couldn't find the darn "roam control" widget to force roaming) so it didn't fix it.
The third - another nice guy after explaining him what the second guy did and the no roaming message situation (do not mention the root or force roaming) he told me to remove the battery - did his thing- installed the battery and while on roaming placed a call and IT WORKED.
I recommend you to read the thread from the posted link for more info. Hope this helps. I spent all day trying to fix this from start to finish. It should take you 20 min from this point to get the thing fixed.

RedTechno said:
I forgot to say that I was trying to tether via wifi and while using data roaming. Well, after countless hours reading hundreds of threads I found this and worked for me. forum.xda-developers.com/showthread.php?t=769966&highlight=force+roaming. (sorry can't post links)
In short- call Sprint (number in the linked thread) tell them about your roaming message problem. Tell them that you read in the forums that the best known fix for this is to "refresh my phone on your (Sprint) end". Tell them that they do something there that you need to remove the battery of your phone and reinstall.
This will most likely fix your problem. >> You'll need to be on roaming I tried without roaming ( while on Sprint network) and didn't work.
By any circumstances let them to get you into hard reset, soft reset, we don't do this, i don't know, we'll exchange your phone, etc... You might have to update your PRL.
I got it fixed in the 3rd attempt.
The first one - a female tech wanted me to do a hard reset and got really upset because I was "telling her what to do" (she got pissed). >> If this happens be polite and hang up with the person and call again. no results? Repeat...
The second - a guy was very helpful and understood what I wanted. He did it but I couldn't get the phone on roaming (couldn't find the darn "roam control" widget to force roaming) so it didn't fix it.
The third - another nice guy after explaining him what the second guy did and the no roaming message situation (do not mention the root or force roaming) he told me to remove the battery - did his thing- installed the battery and while on roaming placed a call and IT WORKED.
I recommend you to read the thread from the posted link for more info. Hope this helps. I spent all day trying to fix this from start to finish. It should take you 20 min from this point to get the thing fixed.
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Click to collapse
Essentially the same as resetting your msid dude. You coulda saved some time by just calling sprint and telling them the answer you already got here.

Is Sprint 4G down in NYC? Or is my phone not working and the sprint rep telling me BS

Hey I can't seem to be able to connect to 4G? I called sprint and the guy couldn't help me and told me 4G was down in my area and every other zip code I gave him. Anyone in Astoria, Staten Island or Bensonhurst not seeing 4G?
I had to exchange my phone about a month ago and didn't get around to rooting till yesterday, but just in case I checked my keys and they are ok.
Was the guy B.S.ing me? should I just unroot and go to sprint store and see what they say.
I'm afraid that if i unroot and put 2.2 on the phone they will update to the phone to 2.3 on me and I will lose root ability. While if I give them my rooted phone (sense 2.3) they will not help me.
Any ideas?

What I would do is unroot, bring it in to the store and be very adamant about NOT wanting theupdate, tell them you were messing around with your friends phone that had 2.3 and hated it so you want to stick with 2.2..
Sent from my PC36100 using XDA App

Keeping exactly what you have... insure you have the latest radios. then call into sprint and ask an agent to continue on changing your *not sure what it is called, lol. the other 10 digit number that goes with your phone..*.. then have the agent walk you through it on the phone. he'll need to give you the MSL number **but you'll already have that because you'll go download MSL reader** Anyway. does anyone know what I'm trying to tell him?
Do not bring it into a store. if they say do to so, tell them that the techs there are assholes and disrespected you last time you were there.

When you go into a store, leave S-Off and have a stock rooted ROM on it.
As Lokifish Marz says, "SPRINT SERVICES ROOTED PHONES. Company Policy. ANY store tell you otherwise they are WRONG. Tell them to check the Device Solutions Portal." in his thread Sprint Service and Repair Policy FACTS.
I don't know if this would help, but have you done the reprovisioning trick already?
"Download MSL reader from the market and write down your MSL code
Dial ##3282#
Choose edit mode
type in your MSL
Select Data Profile
Hit Menu on your phone
Hit restore
hit okay."

Thanks tropicalbit. That worked. I also updated the radios. Now I'm running 4g.
I was on Azrael X v5.0 beta and epst instructions would not work. I tried to find epst to download and reinstall, but none of the instructions I found worked. I just installed a 2.2 rom that was in my computer. Followed the instructions you provided me to reload my profile and the 4G was back up and running.
Now I'm CM7.1.0-RC1
But now I have another issue, my camera is not working. front or back. Not in sense roms, not in CM7. This is perfect. Can I ask you a question about this or should I open a new question?

I don't exactly know about camera issues... the EPST deal couldn't of done that to your camera. What hardware version do you have?

Evo 4G Flashed and Rooted to Boost ERROR 16 HELP!!!!!

I flashed to Boost and rooted my evo 4g, but when i go to make a call or text it won't let me. When I go to make a call I get the error 16 and they transfer me to a Sprint Rep. Is their any fix to this since I'm boost and can't use a Sprint rep. I can receive text and phone calls and even use the ne

This has happened many times on rooted Sprint Evos if u Google it. It's a security feature and prob kicked in because u registered the donor phone on the network and then registered your new phone on the network too...both with the same Esn if u get my point.
The fix for Sprint users is they get directed to sprint who then has u turn off the phone. They refresh your account settings and have u turn ur phone on and its fixed.
Try calling boost and ask them to refresh your settings or purge them or whatever. See if that works. Don't ever turn ur donor phone back on unless its in airplane mode.
Sent from my Boost'd Evo using Tapatalk

Looking for a solution for the people that were able to add their Touch Pro 2s to boost over the phone easily.... Can't call them and ask to refresh my htc lol

This is very interesting so what are the solutions for this error code 16
1. Do not turn your donor phone on
2. Do not do a factory reset
3. Do not root your phone
perhaps those are the 3 major things that can trigger the sprint error 16 security measure!
If anyone wanna add additional steps let me know we need to solve this before it gets out of hands
---------- Post added at 06:20 PM ---------- Previous post was at 06:19 PM ----------
blakklanta said:
looking for a solution for the people that were able to add their touch pro 2s to boost over the phone easily.... Can't call them and ask to refresh my htc lol
Click to expand...
Click to collapse
try calling and see if they change your msid and refresh your account.
I've had a customer do that and idk what he told them but they changed his msid.

My phone is rooted at the moment. Downloaded and ran autoroot with a guide to find the meid locations for 2.15. First thing I did was hard reset after info went in. Thanks for the reply fam. I read elsewhere on the net to not call customer service about tp2's as they were being banned and accounts were being closed.
Just flashed back to stock to see if auto activation would start, It did not. Receiving text messages, a step forward lol... patience is the key.

I think the problem might be I used my HTC TP2 as a donor phone for my EVO. Maybe if I used a Incognito, I might not have this problem.

mase68 said:
I think the problem might be I used my HTC TP2 as a donor phone for my EVO. Maybe if I used a Incognito, I might not have this problem.
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Click to collapse
Maybe, but I read error 16 also comes from the phone being hard reset and triggering a sprint security error. We both have tp2's.

You haven't fixed yours yet either?

Not yet fam. You will be the first one I let know how when I do get it done, if you don't beat me to it. Error 16 switch 252 my nemesis....

blakklanta said:
Not yet fam. You will be the first one I let know how when I do get it done, if you don't beat me to it. Error 16 switch 252 my nemesis....
Click to expand...
Click to collapse
Ive used all incognjtos on my flashes noone yet after 50 evos
Sent from my SPH-D700 using XDA Premium App

I did my last epic from my tp2. This time I wanted to try an evo. Just stuck at the moment.

I had another EVO I flashed from my TP2 and it worked fine until I try to put another rom on it and I wiped everything from my evo and can't get out of the skateboarding android screen. I flashed a new EVO and got this stupid error 16 crap. FRUSTRATING!!!!!

I have this same problem on my Evo. I used a sanyo incognito as a donor and I can get on the internet but no voice calls. I hear the error 16 message. I tried the ##786# hard reset. Updated PRL. I reflashed the phone. I reflashed the stock rom and still no luck. Haven't called customer service yet though.

armeN0317 said:
I have this same problem on my Evo. I used a sanyo incognito as a donor and I can get on the internet but no voice calls. I hear the error 16 message. I tried the ##786# hard reset. Updated PRL. I reflashed the phone. I reflashed the stock rom and still no luck. Haven't called customer service yet though.
Click to expand...
Click to collapse
I read that all you need to do is call and have them reprovision your incognito while leaving it off, and your evo should come alive.

blakklanta said:
I read that all you need to do is call and have them reprovision your incognito while leaving it off, and your evo should come alive.
Click to expand...
Click to collapse
funny thing is my incognito works fine. I guess I would still have to call and find out tomorrow.
---------- Post added at 11:15 PM ---------- Previous post was at 10:46 PM ----------
correction now the incognito is doing it after trying a hard reset on that. Guess I will have to call boost tomorrow.

blakklanta said:
I read that all you need to do is call and have them reprovision your incognito while leaving it off, and your evo should come alive.
Click to expand...
Click to collapse
This works. I just flashed back to Sprint, but left it on my donor phone. Got the error 16. All u need to do is put your donor in airplane mode or turn it off. Try to make a call on the EVO and it will automatically direct u to cstmr service(not sure if it will go to Boost cstmr service for u). They prob won't ask any questions except what type of phone is it. Tell them the donor phone type. They will reprovision and u r good.u will need another phone while they do this because they will call u back on it. That's how Sprint worked.

Error 16 solution
I got the solution for the error 16 hit me up guys

I've got the solution!!!
For those of you getting the error 16 code; all you need to do is call boost and ask them to transfer you to technical support. Once they do that chances are that even those guys on tech support have never heard about error 16 so you are gonna have to turn both phones off and ask them to reprovision your phone and give you a new MSID. Then they're gonna ask you to type in your new MSID. After you do that the phone is gonna reboot and the error 16 should be gone for good.

Error 16 fix!!!!
Dial 611 from evo or android u will get error 16 wait till it connects you to sprint
they will know why u calling! And explain why u got the error
- they will ask you what phone you have
tell them the donor phone model
you boost pin
your name and last name
and zip code
and get a second # for them to call u at
then the rep will tell u to turn off the phone "donor" but ur going to turn off the evo and wait for them to call u in the second # you have provided. When they do it means they fix the error turn evo or android back on make a test call and be on that call for atleast 30 secs as the rep will ask you to do and voila! YOU HAVE FIXED ERROR 16 on your flashed phone!
hit thanks *****es

Thanks Mocoyombiflash I did exactly what you said and now I have a fully functional evo on boost.

[Q] Default Sprint Banner

I picked up a used Evo 4G recently only to find the previous owner had it flashed to MetroPCS.
As far as I can tell I've got it all back on the Sprint network but still having some problems, example, it'll only call out or receive voicemail when roaming. I want to take it to the Sprint store but the banner says "MetroPCS".
I need to know exactly what the default Sprint banner says so I can fix it up before taking it in.
The device is showing my @sprintpcs email address, downloaded the latest PRL (60687).
I didn't know what the MSL was and didn't use cdma-workshop because on two different systems with two different antivirus software it came up as Malware. I set it to 000000 using a guide I found but could do with knowing what it should be. (Is the MSL unique to me as a customer, if so would I be able to find it from my Moment phone maybe?)
Anyway, the main thing is the banner. If I can set this then it'll be half the battle.
TIA.
P.S. Why wouldn't this be reset after a factor reset? Is there a code that will literally wipe everything or am I missing something that I need?

I think it didn't reset because its a radio thing, not software. Not the smartest on carrier flashing things though.
Sent from my PC36100 using XDA

http://themikmik.com/showthread.php?8477-Radio-Update-1-21-2012-2-15-00-12-19
Post 1 and use the 3rd download link for the PRI, baseband and WIMAX.
Flash it and see if that fixes the issue.

Thanks for the link. I have to leave in 10 minutes so I'm not going to have time. I have tried to get into recovery before (hold down volume while powering on) but it doesn't seem to work for me so I need to look around and see what I'm missing. If Sprint can't help then I'll give this a go.
They did tell me they had a service outage in this area so I'll try on my way home.
Thanks for the suggestions.

Make sure fastboot is off in settings, and once that is off, pull out battery and put back in then try again. Or get quickboot or something from the play store.
Sent from my PC36100 using XDA

Thanks for the posts. Sprint was saying that they couldn't get it to receive a signal so they'll just replace it for me. That $8 a month that I've been paying forever finally pays off!