Develop Bugs

[Q] Profile & PRL not Updating

My PRL is 60668. When I click update PRL or update Profile, it says "Checking for PRL/Profile update", then says "PRL/Profile could not be updated. Please try again later. If the problem persists, you may need to contact Customer Service. Error code:1012". This happened to me a couple of ROMs ago, any suggestions as to what this is about?

bump????????????

OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!

lillygirl7 said:
OMG I am having the same problems today. I leep getting the exact same response when I try to do my profile update. I spent 4 hours on the phone with Sprint today. They had me do a hard reset and now my phone is useless. PLEASE PLEASE PLEASE someone help us!
Click to expand...
Click to collapse
Through research all I can see is the hard reset route, and CDMA workshop. It just seems like no one cares honestly

I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.

lillygirl7 said:
I've done at least 5 hard resets today and nothing. It just keeps saying "searching for network" I really didn't want to waste my entire day doing this. ugh. I know it must be somewhere in the settings, but Sprint peeps don't seem to have a clue either.
Click to expand...
Click to collapse
No it's not somewhere in the settings, that's the problem. You went to settings, system upgrade, then update prl and got the same error as me right?
If you have another phone, go online and switch over to it, then switch back, and it will be fixed. That or sprint themselves have some other option. The only way to fix it yourself is pretty complicated

We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!

lillygirl7 said:
We did all of that. The Sprint rep switched phones and everything and still nothing. It's just not finding the network. LAME!!!
Click to expand...
Click to collapse
Oh wow that sucks IDK, I'd call em back and complain, demand free service

UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.

There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.

lillygirl7 said:
UPDATE!!!! I thought wth I'll give Sprint another call and see if I can get a different advanced tech that might have some more ideas and get me back up and running. Well after about 2 minutes she asks for my ESN number to validate and well......IT WAS INCORRECT! She updated it to the correct one and voile it works now! My suggestion is to call them and verify that they have the correct ESN. Good luck.
Click to expand...
Click to collapse
I will, thanks for the update, and glad your problem was fixed. This seems like a possible problem, considering all of the trouble I had switching the lines over, along with selling my old phone, activating old phone, then dummy phone, then evo, then switched evo.. I'll look into it.
mactruc said:
There have been issues with CDMA activation/provisioning all day today. This would include data profile issues and possible PRL updates as well. Try again this weekend.
Click to expand...
Click to collapse
Ha bro this issue has been happening for a long time, check the dates

I'm having this same problem. Just did my first root and installed Fresh Evo 3.1.0.1, with the recommended newest radio/wimax. Everything but the phone works great. I can still dial and receive calls at my normal number, showing good reception, but there is tons of hiss and my voice almost never makes it to the other phone.
Tried to Update Profile and Update PRL, and both gave me Error 1012. Sprint's website is down right now (4 AM Sunday morning), so maybe the network is simply not currently serving updates.
However, if it's something that can be fixed, I'd be grateful if anyone has an idea.

I could be wrong but if i recall error 1012 is a Sprint data/vision username/password error and is correctable with a call to tier 2 tech support.
I cant remember for certain tho, But I believe thats what that is, I know i've seen it quite a few times before.

Im now having this issue. What has been the cause for most of you? If you found out.
Sent From My HTC Evo 4G Using Tapa Talk Pro!

[Q] Can Someone Please Help, I am willing to donate

I have an Evo on Boost now for 2 months rooted with no problems at all. I change roms all the time, update kernels, put themes and never any problems. Yesterday there was a post to update the pri to version 1.40.
I did it and it said something about resetting the phone. It shut down and ever since then I have no 3g at all. The only way I can surf the net or go to the market place is through my wireless internet in my home. I can send/receive texts/mms/phone calls but no internet.
Also, it constantly come up with an error 67 data call failed.
Thanks guys in advance

You could try updating profile under settings and system update.. let me know if this worked.. my 3g wasnt working went to sprint and did the update and is back on..
sent from my Evo

##3282#
edit mode
enter msl code
data profile
menu
restore
this will reset ALL data profile information on your phone. it will then reboot and reload all said information by re-provisioning your phone.
if you do not know your msl, call sprint tech support and ask nicely for it. they will usually give it to you. if not, hang up and call back. or just tell them you have no data and want to re-provision your phone and they will walk you through what i just did.
as a side note, sometimes this error pops up, for no good reason and goes away after a while. my guess is in your situation this isn't the case. you had a hiccup that's easily fixed.

carguy4471 said:
##3282#
edit mode
enter msl code
data profile
menu
restore
this will reset ALL data profile information on your phone. it will then reboot and reload all said information by re-provisioning your phone.
if you do not know your msl, call sprint tech support and ask nicely for it. they will usually give it to you. if not, hang up and call back. or just tell them you have no data and want to re-provision your phone and they will walk you through what i just did.
as a side note, sometimes this error pops up, for no good reason and goes away after a while. my guess is in your situation this isn't the case. you had a hiccup that's easily fixed.
Click to expand...
Click to collapse
Thank you for trying to help I really do appreciate it, but I don't have a sprint account I am on Boost Mobile and have been for 2 months now without any issues but this one

Could be a PRL problem? I don't know anything about getting an EVO on Boost, but I assume part of the process was downloading a PRL for Boost to connect to their towers?
Go back to the guide you followed and redo the steps.

joey72 said:
Thank you for trying to help I really do appreciate it, but I don't have a sprint account I am on Boost Mobile and have been for 2 months now without any issues but this one
Click to expand...
Click to collapse
this will still work on your phone. contact boost to get your msl. or use CDMA workshop. there is a thread in the dev section on using CDMA workshop.

carguy4471 said:
this will still work on your phone. contact boost to get your msl. or use CDMA workshop. there is a thread in the dev section on using CDMA workshop.
Click to expand...
Click to collapse
What exactly will work on my phone?? and what should I do in CDMA Workshop? I have the program and I do know my MSL, so if you can explain what I should do to get back my data connection that would be great!
I tried to update the PRI and wiped my data profile for boost mobile and now without wifi on, I get error 67 data call failed
By the way, Thank you for trying to help, you guys are the best

No offense, but it really should not be that difficult if you set this up before!! I assume that you in fact did not set your EVO up on Boost, but gave it to someone else to set up, correct?
Simply refer to the original guide, or steps you took yourself to set the phone up on Boost in the first place - or give it back to the person that did it and let them fix it.

nukedukem said:
No offense, but it really should not be that difficult if you set this up before!! I assume that you in fact did not set your EVO up on Boost, but gave it to someone else to set up, correct?
Simply refer to the original guide, or steps you took yourself to set the phone up on Boost in the first place - or give it back to the person that did it and let them fix it.
Click to expand...
Click to collapse
Hey Nukedukem,
No offense taken, however you might want to check your panties to see if you're getting your period. I thought this was a forum for people to help other people "do it themselves". If I, and everyone else did what you suggested, you'd be outside sitting on the curb with nothing to do. So if you have nothing nice to suggest, then I suggest you pass over my post and go "not help" someone else. Thanks
To everyone else: yes the guy that first did my phone is no longer to be found so if you have any suggestions I would greatly appreciate them. Also, if a programmer can help I'm more than willing to donate.
Thanks again guys

The error 67 I think may be caused by the network rejecting your phones credentials, I had this same problem last night. The only way I could fix it was to restore a nandroid backup and then have it update my profile and PRL. You may be able to get away with just restoring the backup though, trying to update anything is most likely not a good idea since you are using a network other then what the software was written for.

joey72 said:
Hey Nukedukem,
No offense taken, however you might want to check your panties to see if you're getting your period.
Click to expand...
Click to collapse
Sorry you took offense, but you are in WAY over your head. If you want help from a developer, you need to SEARCH FIRST.
WWW.GOOGLE.COM
Since I'm such a nice guy, I searched for you...30 seconds later I learned how to port my EVO to Boost Mobile.
http://cellphoneforums.net/boost-mobile/t307946-how-get-sprint-phones-boostmobile-cdma.html
Oh, and uh...try not to choke on my menorrhagia.

That method did work MONTHS ago but not now that SPRINT changed up their website your not allowed to do esn swaps anymore. I was able to do it months ago with my touch pro2 and i have an EVO now and just tried to reprogram my phone cause i had the msl code and input my boost number and msid like i did before with the touch pro2. It reseted but when i went to make a call it said account cannot be validated so had to get sprint service again. Soon as someone comes out with a VALID way of getting the EVO working on boost Im going back to them.

Tech360 said:
That method did work MONTHS ago but not now that SPRINT changed up their website your not allowed to do esn swaps anymore. I was able to do it months ago with my touch pro2 and i have an EVO now and just tried to reprogram my phone cause i had the msl code and input my boost number and msid like i did before with the touch pro2. It reseted but when i went to make a call it said account cannot be validated so had to get sprint service again. Soon as someone comes out with a VALID way of getting the EVO working on boost Im going back to them.
Click to expand...
Click to collapse
did u fix the problem?

it's because you have a sprint 1.4 pri and need a modified boost pri...until that is changed, no 3g for you, but seriously, there is an app that gives you your MSL code

SMS Error - Cause Code: 34, Error Class: 2

Called tech support. They've no idea what it is.
Went into Sprint and had techs assess it. No idea. Manager has never seen code.
Switched ROMs from CM 7.0.2.1 to MikG to see if ROM was affecting it. Nope.
Unable to send/receive SMS and make/receive calls. Data fully functional in all aspects (1x, 3G, 4G, GPS, WiFi).
Intermittent issues yesterday. Can't do any SMS or calling period today.
Any idea?

totalanonymity said:
Called tech support. They've no idea what it is.
Went into Sprint and had techs assess it. No idea. Manager has never seen code.
Switched ROMs from CM 7.0.2.1 to MikG to see if ROM was affecting it. Nope.
Unable to send/receive SMS and make/receive calls. Data fully functional in all aspects (1x, 3G, 4G, GPS, WiFi).
Intermittent issues yesterday. Can't do any SMS or calling period today.
Any idea?
Click to expand...
Click to collapse
What were you doing prior to this happening?
Sent from my PC36100 using XDA App

I was doing nothing prior to it. Business as usual. Same locations I'm always at, same amount of text messaging, same people I contact as usual. It came out of nowhere and came to stay, sadly.

totalanonymity said:
I was doing nothing prior to it. Business as usual. Same locations I'm always at, same amount of text messaging, same people I contact as usual. It came out of nowhere and came to stay, sadly.
Click to expand...
Click to collapse
You say you switched ROMs? So I would assume you wiped everything.
Which would be
System/Data
Dalvik
Cache
Boot
Android Secure
And everything else besides ext partition and your SD right?
Now let's trouble shoot this problem. Have you tried installing an OTA ROM? If not, wipe your phone completely and install an OTA rooted Rom.
As you are doing this, I will research on this problem.
Sent from my PC36100 using XDA App

Also have you attempted reprogramming your phone? I remember someone having this problem a long time ago and someone suggested dialing *228
Found the article. The number is indeed *228, but this was for the Droid Eris, so a different carrier. But dialing *228 fixed the problem.
Ignore the previously mentioned. It seems it may be for Verizon only.
EDIT#2
Good god I just read you can't make phone calls. So before we start messing with these codes, have you updated radios at all? If not, try to do so after doing the first step I requested you to do.
EDIT#3
This seems to have to do with your phones provisioning. Try provisioning your phone, it seems that has worked for others whom have had the problem.
To do this you will need to call sprint to do the provisioning process. So if wiping your phone does not work along with reinstalling a rooted OTA, try this.
Sent from my PC36100 using XDA App

@DDiaz007:
I had not installed an OTA ROM and I had read elsewhere about the *228 code and was quite sad when it was for Verizon only, considering those people were having the precise errors I was having.
I ended up calling into Advanced Tech at Sprint as per someone's advice in the IRC for Evo. Forgot the guy's name, wish I could give him credit here.
Solution was:
##231465#
Edit Mode
MDN: Should be current phone number. If not, correct it.
MSID: Should be number AT will tell you you should have. If not, correct it to such. If it already is, change number to some other 10-digit number, commit modifications. Reenter this edit mode by same means and change back to number AT said it should be, commit modifications. It required a reboot for me to acquire service again after changing that number and changing it back, but both SMS and voice now work flawlessly for me. Hell, maybe faster than before!
Thank you for your continued persistence in helping me solve my problem, though. I really appreciate it.

totalanonymity said:
@DDiaz007:
I had not installed an OTA ROM and I had read elsewhere about the *228 code and was quite sad when it was for Verizon only, considering those people were having the precise errors I was having.
I ended up calling into Advanced Tech at Sprint as per someone's advice in the IRC for Evo. Forgot the guy's name, wish I could give him credit here.
Solution was:
##231465#
Edit Mode
MDN: Should be current phone number. If not, correct it.
MSID: Should be number AT will tell you you should have. If not, correct it to such. If it already is, change number to some other 10-digit number, commit modifications. Reenter this edit mode by same means and change back to number AT said it should be, commit modifications. It required a reboot for me to acquire service again after changing that number and changing it back, but both SMS and voice now work flawlessly for me. Hell, maybe faster than before!
Thank you for your continued persistence in helping me solve my problem, though. I really appreciate it.
Click to expand...
Click to collapse
Man that is good to know. I was going to get ready and post a bunch of programming codes for the Evo, but you solved your problem. Very good!
Sent from my PC36100 using XDA App

i am still having this issue and the mdn and msid are fine. anybody find anything else about this? this only start happening to me when i flashed bliss. other roms are fine.

totalanonymity said:
@DDiaz007:
I had not installed an OTA ROM and I had read elsewhere about the *228 code and was quite sad when it was for Verizon only, considering those people were having the precise errors I was having.
I ended up calling into Advanced Tech at Sprint as per someone's advice in the IRC for Evo. Forgot the guy's name, wish I could give him credit here.
Solution was:
##231465#
Edit Mode
MDN: Should be current phone number. If not, correct it.
MSID: Should be number AT will tell you you should have. If not, correct it to such. If it already is, change number to some other 10-digit number, commit modifications. Reenter this edit mode by same means and change back to number AT said it should be, commit modifications. It required a reboot for me to acquire service again after changing that number and changing it back, but both SMS and voice now work flawlessly for me. Hell, maybe faster than before!
Thank you for your continued persistence in helping me solve my problem, though. I really appreciate it.
Click to expand...
Click to collapse
I been having this same issue for a few days already. What do you mean by Edit mode?

Hello I am that same problem on my EVO 4G but all things work and data work Its just keep saying SMS ERROR something 34 and code 2 and this occured after i downloaded the blaze beta 4 rom. I am new to this phone tech stuff and do not want to make things worst on phone. I will be waiting for someones help and thanks...

I got the same problem about 2 weeks ago. Short sms sends good, but then sms length not suited in one message, this cause error. Solution i still has not found.
I tried to get into service mode by code? wrote upper, but no menu appeared.

Bump for a solution for this problem...
I am currently running the fresh rom 4.3.3 by flipz and constantly receiving this message. I have tried resetting the phone...doing a full wipe of the phone and doing a clean install of the rom.
This problem Also occured on the Team Nocturnal's 4.67 OTA Rom with the updated radios and updated OTA kernel...I have recently gotten an Airave howver, this problem was happening about 2 weeks prior to getting my Airave.
Any help would be greatly appreciated...

So Far Signal's Been Great!!!

Dont want to jinx it but after a loooong day of dealing with 3g going on and off, and after speaking with sprint a cpl of times, aaaaand (i think this is what helped a lot) after manually programing my phone with my mdn and msid ive been getting great 3g connections.....
like i said, hopefully i dont jinx myself (knocking on wood!!!) lol up to now after half a day of testing it out, my 3g has not gone away, even after connecting to wifi... hope if it does continue, it can be the solution for a lot of ppl....
just reporting so that ppl are aware and may help them too....
DETAILS:
- called sprint up and had them refresh my account
- you might need your msid for later so ask for that info when talking to a rep (mdn is your phone number; sometimes your msid is the same as your number)
- after "getting 3g to work", i updated the profile and the prl (if not done already by the rep)
- then dial ##(your msl here)# and then press edit
- input the mdn and the msid
- press ok and the phone will reboot
and thats it, thats all i did and up to now its been working great.... hopefully this does continue and fix the problem!!!

any details?

ericizzy1 said:
any details?
Click to expand...
Click to collapse
sorry, will update first post with more details....

UPDATE: I thought this was a legit fix but I guess not, I had data loss again! Bummer!!! :/

are you rooted?
Ive had no data issues whatsoever

Success100 said:
are you rooted?
Ive had no data issues whatsoever
Click to expand...
Click to collapse
na im not rooted!

PRL and profile won't update

For the past 3 weeks, I've been unable to update PRL or profile . I keep getting "Network error. Please try again later." I've tried several times a day, every day in various locations.
Basically this error prevents me from using the Hotspot mod. Any ideas?
Sent from my LG-LS980 using XDA Free mobile app

Try a ##scrtn#
This will not wipe anything on your phone. It will simply reset your mobile network connection and force OTA provisioning.

By chance are you running AdBlock Plus? As it will block those from updateing.

\m/ said:
Try a ##scrtn#
This will not wipe anything on your phone. It will simply reset your mobile network connection and force OTA provisioning.
Click to expand...
Click to collapse
Ok, tried this, but then my phone wouldn't activate; kept saying "Network error" when it tried hands free activation. Then, I couldn't call using the phone anymore. However, Going to settings-->activate device fixed it. But I still can't update PRL or profile.

geeksmurf said:
By chance are you running AdBlock Plus? As it will block those from updateing.
Click to expand...
Click to collapse
Nope, I wish it was that easy

If you have another device laying around, try going onto Sprint.com and do a service swap to it. Then service swap back to this one. If you do not have one, you might need to call Customer Care to have them try it with a dummy device.
I recall having an issue similar to this on my wife's device. I don't remember exactly what I had to do to resolve it, but I did get it fixed.

Update in case anyone had the same problem. I called Sprint and got the run around until they finally said it was a hardware issue (ie: my phone) and not a network problem.
I decided to just live with it (and without WiFi hotspot) for a while. Then magically it started working again a couple of days ago. I bet it has something to do with the Sprint network being worked on that the techs were just clueless about. Seems to me that Sprint takes its sweet old time upgrading its towers.
Sent from my LG-LS980 using XDA Free mobile app

Network Error, Please Try Again Later
I have had that issue for sometime now too. I only discovered it because my phone downloaded the ZVD update and for it to install properly it requires to update the profile first. I have the same "network error, please try again later" on both PRL and Profile. Spent about an hour with a higher level tech on the phone trying all types of things with no success. When I install the ZVD update it breaks the phone and wont receive calls and requires a push from sprint to reactivate. Every time I reboot now It attempts to do a hands free activation and fails but it is working. Last time this happened (ZVC update) I had to wipe the phone to fix it which I'm not in the mood for anytime soon. I've been waiting for a decent ROM with WiFi calling built in.
Rooted on stock ZVC

geeksmurf said:
By chance are you running AdBlock Plus? As it will block those from updateing.
Click to expand...
Click to collapse
Yeah, old thread but thanks as this just helped me out. This is for my LG G4 by the way.
Thanks.

This is a common problem with Sprint. It's not your fault or the phone's fault. It's Sprint's rat butt network acting out. There's nothing that you, the techs you call (even if you get lucky and get a U.S.-based representative), or anybody else can do. The phone will keep trying to activate itself every few minutes until it finally does get through. Then you're set to go, except of course for the dropped calls, missed or delayed text messages, and 500k data speeds (on their alleged LTE network). That's assuming that one of the Sprint bloatware apps doesn't decide to freeze/soft-brick your phone.
There's a reason that Sprint is virtually giving away their services (i.e. the half-off your previous bill, free activation, and pay the early termination fee for the other carrier). They're Number 4 of the 4 major carriers, and that's not likely to change in the near future, because most of the MVNO's latch onto Sprint, which further burdens the resources they do have.

couldn't have said it better myself...then I keep asking myself why am I still with sprint!

THANK YOU! It was Adblock causing the error. Took me some time to find this answer.