Had a search, but couldn't quite find what I was looking for.
Around a week ago, my phone slipped onto concrete and the outside glass cracked - I believe the screen itself is fine - however some of the proximity sensors aren't quite right (black screen continuously in call).
I had been having some overheating problems before then.
Presuming my claim is accepted - The insurance is through Lloyds TSB, who use Lifestyle Services Group.
I rooted my phone at 2.2 software no. 2.10.405.2 and haven't updated since. Before the root I had unbranded the phone from the orange software to the stock sense and then updated from there. I also unlocked the phone prior to this.
So do I need to:
Unroot?
If yes, back to an orange rom?
Somehow lock it back to orange?
Thanks for your help!
You will need to unroot,you can do this by flashing the orange RUU,it should be in the development thread
Hope this helps
Vengeance
Sent from my HTC Desire using XDA App
As far as I'm aware, the Orange RUU was never leaked? I have seen from my searches that one or two users have nandroid backups of it though - would I be able to use tese to restore to the Orange Stock.
If no - do you think they may turn a blind eye to unrooted WWE Stock? Considering Orange arent actually doing the repairs or handling insurance?
Rooting voids your warranty, not insurance, but to be safe you could use an unbranded ruu(will need goldcard, I think.), they don't check anyway.
Sent from my HTC Desire using XDA App
Yep, I've had the same problem before. Unrooted with the WWE RUU and sent back to Orange using their insurance. No questions asked
Sent from my HTC Desire using Tapatalk
Related
Hey guys.
Maybe somebody could help me with my problem. I debraned my DHD from T-mobile some month ago... rooted it, installed Bootloader, Rom Manger and Clockwork recovery...
all works fine... then i installed Leedroid 2.3.2.. all worked fine, system was stable.
Then some weeks ago, i noticed, that my touchscreen doenst work anymore... I turned the phone off, took the accu out w8 some mins, rebooted over CW.. then it wokred again...
today i got a phonecall, wanted to take it... again... no reaction from the touchscreen or the keys down.... i tried all today, wiped all data, did a recovery, installed new ROM's.. nothing worked.. the volume buttons and the power button did work... i dunno what to do anymore?
i already flashed a RUU over it... still the same
Maybe anbdy got some ideas?
Greetz
Sounds like a hardware fault to me.
Sent from my Desire HD using XDA App
Has to be Hardware Related, if it was anything to do with the Software than there would have been more than one instance of this error, which I have never seen nor heard off, but also wiping the phone should fix the problem, also given the pattern the phone followed if working then breaking, it deffinatley sounds like a temperamental fault. Hope I helped.
Sent from my Desire HD using XDA App
Yep, a long winded version of exactly what I said. ;-)
Sent from my Desire HD using XDA App
so what i should try now ?
Pr3muToS said:
so what i should try now ?
Click to expand...
Click to collapse
Depending on where you bought it from, contact HTC or your Carrier, however if you bought it from a shop that sells phones on behalf of a Carrier then you will have to take it to there.
So basically what I'm saying is, contact the place where you got the phone from, it has a 12 month warranty which means all Desire HD's to date are still covered.
Sorry, I don't know what country you are from, but in the UK we have a shop called 'The Carphone Warehouse', they sell phones on a selection of different networks, and they sell you an unlocked phone, with the carrier SIM in. In this case, you would contact the shop, NOT the carrier, as it's the shops phone? Sorry if I have confused you.
Well lucky for you, you can revert the phone back to stock without needing to use the touchscreen. Make sure you flash a official ROM and do ENG S-ON before sending it in for repair.
ErOR22 said:
Well lucky for you, you can revert the phone back to stock without needing to use the touchscreen. Make sure you flash a official ROM and do ENG S-ON before sending it in for repair.
Click to expand...
Click to collapse
Software modifications no longer void warranty, its still android.
This morning my phone's LCD died so although everything else seems to be working (the touch input works and gives me haptic feedback and i can answer calls) the phone is essentially useless. I have ILWT CM 7 nightly 211 on it, how do I proceed before i send to to HTC for repair.
I've read a few posts saying that it didn't matter that the phone was rooted but these all seemed to be from the US. Has anyone sent a custom ROM'd phone to HTC in the UK before? I'm hoping they won't mind and will repair it anyway because I have no idea how I can restore my phone to stock without seeing the screen.
TL;DR : Has anyone sent a rooted phone to HTC UK? Is there a way to return to stock without a working screen?
I had recently sent my rooted and s-off DZ to HTC UK to repair and they fixed it. But my mainboard was fried and they would have no way of knowing what state my phone was in.
How ever i do believe it is possible to get totaly back to stock with a busted screen. You will want to speak to the guys in the #G2ROOT IRC
Sent from my HTC Vision using Tapatalk
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
n56 said:
Has anyone used the Three UK repair service before? got to send my phone in due to phantom touches and not sure how they are normally?
Click to expand...
Click to collapse
I used them for my desire last year. They took a week. They dont give you a handset so you will need a spare one. I restored it back to stock so im not sure how they would react with a custom rom on it.
I plan on putting it back to stock just weren't sure if they will check the boot loader although the problem I'm having is nothing to do with custom ROMs and is quite obviously hardware
Sent from my HTC One X using xda app-developers app
Just send it directly to HTC UK, they have a pretty fast turnaround
sent my three uk hox in last month same problem as you with severe overheating and case had become loose, i had used custom roms but when returning it i went back to stock. it clearly said relocked they didn't ask any questions as to why it was relocked just fixed it and sent it back although when they opened the phone the engineer damaged my case i have a black stress mark on side of phone from the tool they use to open it not only that they changed it from relocked to locked my phone has the same imei number apparently they replaced the main board but surely if that were the case i would have a different imei
I work with three and to be honest I would send mine back to HTC direct. If you have an issue with the repair complain as its the only way to make our service better...
I to have an issue with my one x, it has yellow spots appearing on the screen. Not sure how three would react to my boot loader being unlocked but when I called HTC direct I have them my imei no. He knew I had unlocked it as it was done through their dev site and told me they would fix the screen as its heat burn, caused by charging and watching movies at the same time. And had nothing to do with boot loader unlock. Result
Sent from my HTC One X using xda app-developers app
Sent my one x back to HTC direct cutting out 3 when my phone had yellow spots on the screen I had unnlocked the phone so just relocked the bootloader and put the 3 ruu rom back on it and they had no problems in fixing my one x and I had it back in my hands within 4 days I had a great service with them and now my one x is how it should be my advice just send it back to HTC for repair just make sure you relock the bootloader just in case but im sure as long as the problem is hardware related and not a dodgy flash or anything you wont have a problem.
only downside was I had no phone for 4 days but thats something you will have to live without for the time being.
oh and I had to reput all my software back on and re-setup the whole phone lol
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Dracoon14 said:
Hey all,
I want to call HTC and get them to fix my phone (hopefully free). It's under warranty and after the JB update it is simply unresponsive. I've tried all kinds of roms, stock RUU, etc, no fix. So maybe it's a hardware thing. Either way, I want to know how to get them to think I haven't broken my warranty (the global warranty).
So, i install stock RUU and lock the bootloader, but don't they know that I unlocked it in the first place?
Anyone who's worked with them, please let me know how to deal with them and make it seem like I haven't flashed the crap out of my phone.
Click to expand...
Click to collapse
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Vcek said:
what is the problem that makes you send it for repair? If it's a hardware problem then it's them who are going to fool you.
currently the only way to fool them is S-Off the phone, which is not possible.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Well I stated the problem in the original thread. It's unresponsive, screen flickers, etc. I'm looking for someone that's sent a phone to them that has had a bootloader unclocked and relocked and still got the warranty.
I sent my HTC Sensation away when the touchscreen became inop, but my telco was the one that approved the repair and HTC's local agent did the repair, and that was s-off, unlocked and rooted; got it back repaired and with the exact same data as when it left.
Mind you I'm in the backwater the world calls Oz.
I sent my HOX twice with "Relocked" bootloader for wifi and "screen flex" problem, and they have done no problem!
The 80-90% of the relocked devices with HW issues will be repaired with no problems.
Obviously if your problem is an SW software they will NEVER repair your phone
I'm using the $29 HTC Advantage program to get a refurbished phone after scratching my phone's screen.
I'm currently rooted so I assume I should go back to stock. I have two questions:
1. Should I bother going back to S-On? I remember reading somewhere that some phones shipped with S-On so manufacturers usually don't look at that. Someone correct me if I'm wrong; I'll go back to S-On if you guys think it might be an issue.
2. They told me they'll automatically charge me for any more damage on my phone outside of the screen damage. I have the typical scratches around the corner of my phone from drops. Should I expect to be charged for those scratches?
Thanks in advance.
allthemalarkey19 said:
I'm using the $29 HTC Advantage program to get a refurbished phone after scratching my phone's screen.
I'm currently rooted so I assume I should go back to stock. I have two questions:
1. Should I bother going back to S-On? I remember reading somewhere that some phones shipped with S-On so manufacturers usually don't look at that. Someone correct me if I'm wrong; I'll go back to S-On if you guys think it might be an issue.
2. They told me they'll automatically charge me for any more damage on my phone outside of the screen damage. I have the typical scratches around the corner of my phone from drops. Should I expect to be charged for those scratches?
Thanks in advance.
Click to expand...
Click to collapse
1) Its completely up to you but ive heard stories of htc charging $199 when they had it s-off.
I had a firewater'd s-off/rooted m8 and i just restored, used a ruu. got rid of tampered banner and red text. And changed s-off to s-on. Doing this i had no issues using the $29 method to get a new one and they never said anything. MAKE sure your completely stock before changing it to s-on or you could have a $600 metal brick.
2)Mine had a few nicks from running naked and dropping it 2 feet onto concrete and being rough with it. They gave me a brand new refurbished m8 no questions asked. So no i dont think so IMO
NinjaWolf said:
1) Its completely up to you but ive heard stories of htc charging $199 when they had it s-off.
I had a firewater'd s-off/rooted m8 and i just restored, used a ruu. got rid of tampered banner and red text. And changed s-off to s-on. Doing this i had no issues using the $29 method to get a new one and they never said anything. MAKE sure your completely stock before changing it to s-on or you could have a $600 metal brick.
2)Mine had a few nicks from running naked and dropping it 2 feet onto concrete and being rough with it. They gave me a brand new refurbished m8 no questions asked. So no i dont think so IMO
Click to expand...
Click to collapse
Thanks a bunch.
I have a couple questions that I feel like a noob asking:
1. What exactly is ruu? If I restore my stock ROM (I'm on GPE right now) and then s-on and relock my bootloader, is that not enough? I don't have the red text on my stock ROM.
2. Is there any place I can look for the tampered banner? I can't seem to find anything that indicates tampered, unless it's something hidden to us but HTC can see.
Just curious if you guys are using an old phone while you wait for HTC, and if ur getting charged a activation fee for switching phones.
Sent from my 831C using xda app-developers app
iandmacdonald said:
Just curious if you guys are using an old phone while you wait for HTC, and if ur getting charged a activation fee for switching phones.
Sent from my 831C using xda app-developers app
Click to expand...
Click to collapse
I'm using the $29 option where they overnight a replacement phone to me and then I send mine back with a prepaid label. Gets my screen fixed while also getting a phone without the scratches around the edges.
Regarding the activation fee, I think Verizon only charges that fee for upgrading/adding a line. I don't believe it's charged for changing phones on an existing contract. I'm not sure about other carriers though.