Sell in the wp7 marketplace in unsupported country - Windows Phone 7 General

Any tip? Did someone can share his experience in their country (if it was very easy to do from outside, like contacting a bank from outside, opening an account, etc?)

The problem you will be facing is that you will not pass identity verification unless you provide your real contact details - if you do this from an unsupported country you will not be accepted, and if you do this from a supported country where you do not currently reside you will not be accepted.
The workaround would be to register a business in a supported country (a LLC in the US for example) and register your marketplace account using the company rather than you as a person. If you do go down this route you'll have a pretty hefty startup cost as you'll need agents and forwarding addresses setup. On the plus side there are businesses that will sort everything out for you (from registering the business, to receiving your ITIN and organizing a bankaccount with debit/credit-cards).

emigrating said:
The problem you will be facing is that you will not pass identity verification unless you provide your real contact details - if you do this from an unsupported country you will not be accepted, and if you do this from a supported country where you do not currently reside you will not be accepted.
The workaround would be to register a business in a supported country (a LLC in the US for example) and register your marketplace account using the company rather than you as a person. If you do go down this route you'll have a pretty hefty startup cost as you'll need agents and forwarding addresses setup. On the plus side there are businesses that will sort everything out for you (from registering the business, to receiving your ITIN and organizing a bankaccount with debit/credit-cards).
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So far i have wasted a lot of money to purchase a softwaree on VCC.
WP7 is a crap.

emesen said:
So far i have wasted a lot of money to purchase a softwaree on VCC.
WP7 is a crap.
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How is that at all relevant to this thread?

Related

IMEI-Check

IMEI-Check used to run by a guy called Florin Mandache. He always seemed very good, helpful and I think was highly regarded, from what I've read on various forums.
Suddenly his unlocking site has insisted that you need to send them some Photo-ID in addition to the PayPal payment. Hang on a minute, fraud is not his problem, that's up to PayPal and PayPal say they do not need it.
In my case the payment has gone from PayPal to IMEI-Check but they're still insisting on Photo-ID
So I inquired to [email protected] as to why Photo-ID was needed as just about everybody advises you nowadays, not to give out that kinda stuff on the net!
The reply "Below" was not like any reply I'd seen Florin make on bulletin boards before (his english is better!) and now I'm very nervous about using them...
----- Original Message -----
From: <[email protected]>
To: <[email protected]>
Sent: Friday, May 06, 2005 2:04 PM
Subject: RE: Question regarding fraud
Hello,
We want to make sure that you are the real owner of the account and nothing else. We are LTD company, and we signed the data protection act.
If you still worried about sending the ID, i recomend you to use one of our reseller www.unlockitnow.com.
Regards,
IMEI-CHECK Team
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Unlockitnow.com are a reseller???..
Does anybody have any thoughts?
Thanks,
Dai
Hi there,
We had to introduce this protection to avoid people buying with hijacked accounts , because two weeks ago we cought one of the big scammers/phishers and now police is investigating this and paypal and ebay need (a much to long) time to investigate.
So to protect ourself we had to install this extra protection.
The seller is not getting any money if was used by hijacked paypal accounts. Even worse we have to pay GBP7 / reversed transaction...
To keep this service online we request something which proves identity of the paypal account holder. So the hijacker (which sold for 15GBP on ebay) will not have a chance anymore. We have to continue until police arrested this guy (full address and name are known)
Regarding paypal saying not to send anything is not true! Paypal says NOT TO SEND CREDIT CARD DETAILS OR BANK DETAILS (we never ask for them).
Also here is a quote from our paypal manager (when we said to them that we had to introduce this verification because PayPal don't protect us and our sells droped):
"If you conduct business on the internet, you should be putting processes
in place to minimise your risk as much as possible, so the id
verification is an excellent idea. As a business person, I presume you
weighed up the costs of losing out to fraudulent activity relative to
the drop in sales. These processes are your responsibility, not
PayPal's. PayPal enables you to transact quickly and safely with buyers,
they are not obliged to absorb losses you incur in doing so. Most
businesses factor in a percentage to cover these sort of losses
regardless of whether it is the physical or online environment."
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CREDIT CARD FRAUD IS A CRIME![/quote]

Best SIP Provider??

With VoIP Now Embedded Into The WM6 OS, I Was Wondering What SIP Providers Everyone Uses? Ideally I'd Be Looking For A Company That Offer Free UK Landline Calls, But This Is Not The Be All And End All. Could You Post The Links To The Provider You Use.Thanks
Cheers
P.S Sorry For The RePost, I Posted It The First Time In The Wrong Section
Yes I'd be interested to hear what other people are using. I am located in Canada and was wondering if there was anyone out there who could recommend a good Canadian Provider?
Thanks,
-Kai
Again as i said in the thread before, sipgate is a good one to use. You get a residential number to use for free also. Or you can opt for an 0845 or 0870 number (however might cost you loads!).
Works a treat on the Hermes was on the phone for ages hehe (probably for about 30pence )
Since we are on the topic of sip provider, is a realiable one in USA that I could like buy some credits on it and only use it when I need it but credit would remain forever until I use it all up or add some more to it using credit card online?
Thanks
I like FWD: http://www.freeworlddialup.com/
It doesn't talk to POTS directly, but it has established peering with a lot of other VoIP providers. The list of peering providers is here: http://www.freeworlddialup.com/learnmore/?p=features&s=accessnumbers#peering
I'm sure one of those can be used to have a number reachable from regular phones.
Would something like this can be set up and work on WM6 VOIP? http://www.sipphone.com/minutes/
Or any SIP provider you would suggest I should check out? USA based
sipgate is nice, but there's little use for a landline number on a smartphone, as you'll be reachable only while your device is turned on and connected to the internet.
IMHO the only relevant use of VoIP on Hermes is to place cheap (or even free) outgoing calls, where you have Wifi coverage.
Since I cancelled my POTS-phone two years ago and since then use only VoIP, I gained experience with serveral providers.
The chepest and best one is Betamax, which is a German subsidary of Finarea, a big Swiss carrier.
Betamax has 16 brands (freecall.com, internetcalls.com, lowratevoip.com, netappel.fr, poivy.com, sipdiscount.com, sparvoip.de, voipbuster.com, voipbusterpro.com, voipcheap.co.uk, voipcheap.com, voipdiscount.com, voipstunt.com, voicetrading.com, justvoip.com and webcalldirect.com), through which they offer their VoIP service. Except from justvoip.com and webcalldirect.com they all use SIP (server is always sip.brandname.tld) and so can be used with the Hermes.
The main difference between all those brands are the tariffs, the number of so called "freedays", which you'll receive for each recharging of credit and the free locations, you may call for free during the "freedays".
You'll find a price comparison at http://www.backsla.sh/betamax - the number of "freedays" and the free locations, where the "freedays" apply can be found on each brands website.
You'll need to buy an initial credit of € 12.50, which you can pay through many payment methods including PayPal and creditcards. This credit will never expire and you'll be able to use it for your calls at the given tariffs. Besides this you'll receive 30-120 "freedays" with each recharging (including the initial charging) - that means you may call certain countries for absolutely free in this period. As I mentioned those free locations and the number of "freedays" vary with all those brands.
I think poivy.com is currently the most attractive brand, which I've been using for 3 months now. Which one is the most attractive for you mainly depends on the countries you're calling, so check http://www.backsla.sh/betamax to find the chepeast one for you.
To register for one of their servies you have to download their Windows softphone (each brand has it's own client) and create an account through it. Unfortunately you can't create an account directly on the website. After your account is created, you may uninstall the softphone and use any other SIP client (you'll need the chosen username, password and the server, which is always sip.brandname.tld).
I must confess this sounds a bit complicated, but it works great and you can save a lot of money.
Beyond the cheap respectively free calls, you can also send SMS for € 0,05, place webcalls and some of their brands (e.g. voipbuster.com) also have a dial-through-service.
You can also use any mobile or landline number as CallerID for their VoIP-service (can be configured throught he softphone only).
I Checked Out The Comparison Chart And Your Right poivy.com Looks Pretty Good. But I Went To
http://www.voipbusterpro.com/en/
And It Says A Year Of Free Calls For 10euro Is This A Legitamet Deal, Or Will Freedays Still Effect It. As In Is That 365 Freedays Their Offering. If It Is I'm Signing Up To Them, If Not Then poivy Gets My Vote.
Cheers
In the UK... you can't go wrong with Sipgate.co.uk
US SIP providers
I've used Telasip and Viatalk. Telasip has been pretty reliable, but their pricing structure has changed and they are not as competitive as they used to be. Viatalk has an all you can eat plan for $229/yr, but they are offering a second year free. Therefore you only end up paying under $10 a month for all you can use service. It's a pretty good deal as long as they stay in business . If you're looking for pay as you go, I've heard that VoicePulse is pretty good. I've never used them but many Asterisk users swear by them.
Hope this helps.
mousey_ said:
I Checked Out The Comparison Chart And Your Right poivy.com Looks Pretty Good. But I Went To
http://www.voipbusterpro.com/en/
And It Says A Year Of Free Calls For 10euro Is This A Legitamet Deal, Or Will Freedays Still Effect It. As In Is That 365 Freedays Their Offering. If It Is I'm Signing Up To Them, If Not Then poivy Gets My Vote.
Cheers
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Yes, VB Pro offers 365 freedays (see: http://www.voipbusterpro.com/en/faq.html#29) and it's a legitimate deal. But notice, that the free calls apply only to landlines. For British mobile networks e.g. VB Pro charges € 0,18/min, whereas PV offers those calls for € 0,12/min.
If you're going to call costing locations (mobile networks and some countries) and so use your credit, you should consider chosing PV, since you'll need to recharge anyway and so get 128 freedays again, which will be added to the remaining freedays.
VB Pro is only preferable, if you call free locations only.
What I forgot to mention: the free calls are limited to 300 minutes per 7 days, measured over the last 168 hours (not per calendar week). But even if you casually exceed those 300 minutes and so are charged € 0,01/min or so for those exceeding calls, it's still a bargain.
Also the prices given do not include VAT, which is 19% in Germany. Beyond that there's a small fee for the charge, so for a credit of € 10 you'll need to pay € 12,50.
@clublander
sipgate is always more expensive than poivy and has only the advantage of giving a free incoming landline number, but as I mentioned before there is little use of such a number, as your Hermes needs to be switched on constantly to be reachable.
Btw sipgate is a German company, too, and I use their service at home, but only for the free landline number. For all outgoing calls I use poivy.
TechBill said:
Would something like this can be set up and work on WM6 VOIP? http://www.sipphone.com/minutes/
Or any SIP provider you would suggest I should check out? USA based
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Sorry for this delayed response - my phone had to make a round trip from the US to Europe for repair. Meant I was out the loop for a bit and I'm catching up on forum.
IMHO SIPphone is best avoided for the time being. They are also known for their GizmioProject. Same company, started with a hardware based emphasis as SIPphone but now development seems to be on their softphone - Gizmo.
Super-nice people and I hope they have a future. Unfortunately very serious call quality issues which made it hard to even know if my settings were ever tweaked right. They politely refunded all money I had spent in full with no hassles (despite having a stated no-refunds policy) so I have no complaints.
Seems that their own operation is small and that they contract with providers around the globe in a random way that does not really help calls. For example, you might possibly make a call from the US to Britain and it could get routed through a server in Singapore. Given that latency and jitter (delay that is varying and not constant so that voice packets arrive out of order) are major challanges in VoIP, having your data take an unnecessarilly long route really can't help!
I spent a lot of time trying to make SIPphone work (at home, hardware based, Cable Internet). Weeks. Gave up. Now use Callcentric dot com at home. Worth checking out. Much more DIY than Vonage and you use your own gear, they just supply service and support. Some super low rates, very responsive customer service (by prompt email replies) and no contracts. Call quality is not quite equal it to Vonage but runs really very close. They have 911 etc some they are a real home phone replacement service... currrently seeing if I can make it work on my mobile too, just starting on that.
HTH
For those who are based on Japan:
Did the IPphone provided by the ISP works? Like me, I have the OCN services with the DOTphone that is the VoIP service... Did it works as a SIP tp the Hermes phone? Or the Plala ISP, they have an IPphone too... did they work?
If yes, it should be great as almost all the ISP here have a VoIP service...

Cannot port google voice to my sprint phone

I have the link next to my sprint number that says to check for integration.
But then a window pops up and says "Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled"
Anyone get this?
If so , how do I fix?
Please contact Sprint for more details as to why this cannot be enabled.
Maybe you should do as they suggest. Your phone probably does not support GV.
what are you smoking?
Don't post if you don't know what your talking about.
I have en evo like everyone else here.
for those with the same issue,
I was on hold with sprint for 1 hr.
Ended up with top tech support, and they couldn't figure it out either.
So unless anyone has any ideas I guess I'm SOL on porting my cell to Google.
kthejoker20 said:
for those with the same issue,
I was on hold with sprint for 1 hr.
Ended up with top tech support, and they couldn't figure it out either.
So unless anyone has any ideas I guess I'm SOL on porting my cell to Google.
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same issue....
edit: don't care very much tho. got gv voicemail working fine on cm7. that's all i need.
kthejoker20 said:
I have the link next to my sprint number that says to check for integration.
But then a window pops up and says "Unfortunately, Google Voice cannot be enabled on this Sprint phone. Please contact Sprint for more details as to why this cannot be enabled"
Anyone get this?
If so , how do I fix?
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I have the same message. Just by googling I found that it seems to be related to discounts on the account (do you have any discounts applied on yours?)...
I don't understand why a discount would interfere with me getting a free service but that seems to be the reason. I hope there is a way around this, because I'm not giving up my 23% discount!!
I ported my sprint number last night and then all the phone forwarding stopped even the gmail plugging the only phone that would ring was my cell phone so i removed the porting. Im starting think this google voice is no good. The msm don't support mms and your really not getting free calls and who wants to call a number and wait for a call back to use it ? kinda dumb i think i been looking every place to set up google voice over wifi for the cell phone but every post i find is back over a year ago and seams like google killed almost anything that was working for voice over ip least the free once and who would want to go pay for a cell phone plan then turn around ant pay for a wifi voip kinda think that is a dumb way to go
got the same thing on a rooted evo talked to sprint they dont know y mabe google is limiting numbers per day
See this post from a Sprint employee in the Google Voice forum http://www.google.com/support/forum/p/voice/thread?tid=7ad48f87ce6228ae&hl=en&start=80
ibejamin said:
In regards to the Discount. Just having a discount does not automatically remove you from being able to Integrate with GV. There are rules that the govt' has concerning Public Sector // Health Care // Govt Employees. Part of this limits who can access your account when you call in often your routed to select teams, as they have different access and know the specific rules related to what they can or cannot offer you.
The reason this effects Google Voice.... Since GV is considered a cloud based service there is privacy concerns that has to be cleared by the Govt and certified first. Part of this pertains to call logs. As call logs are regulated as to how they can be given out, crossing into the cloud creates some issues for more regulated accounts. But just willy nelly removing discounts without fully knowing what account type you are will not necessarily resolve the issue. Let me futher explain :
1.Reseller = MVNOs (Virgin // Common Cents // and a few other low cost carries that Sprint owns (some of the regional "carriers" that offer the 200 minutes free) // etc --- or Carriers that use the Sprint Network and don't maintain it on their own (or with Close partnership with ericson)
2.BOOST CDMA/iDEN AT/ST = B/D, I/C, I/Y, I/Z (Any phone that says boost CDMA or iDEN boost will not work)
3.Sprint iDEN = iDEN (Used to be on Nextel? Still have the Chirp -- will not work --- as iDEN while fully intrigrated with Sprint does operate still a little differently due to Network type and how the Switches handle -- More of a Motorola type issue)
4.Non-Sprint (competitor) - Any non-Sprint Customer (Aka Verizon // ATT // TMobile // US Cellular // ETC
5.Corporate sub = Acct_Type - C (Does your Company pay for your phone? That is a Corporate sub -- If you get the bill and its in your name and under you SSN then its yours and not Corporate even if you then get paid by your company for the bill)
6.Government sub = Acct_Type - G (This is where it gets sticky and I an not 100% Certain as there are some Govt//Public Sector // Health care accounts that will fall under this but some that do not based on company and I do not the specifics 100%
There is also the issue that Google is only converting a certain number of accounts per day. This is a Google issue and not a Sprint issue. There is more leg work involved for Google then for Sprint when your converted and it will increase their network load, so understandably they are doing a roll-out, it would be nice if they did this before the "Launch" but what do you want, its free.
To the people saying that Sprint did not give training. I can count at least two trainings that I had related to this, in addition to daily communications and other internal posting. I do work at a Call Center here in the US and I hope I have not released any information that I should not have (I do not believe I have as its the same information I would have given over the phone) and the posting above is the opinion of myself and not that of my Employer and they had not input or say in my post.
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Second Post:
ibejamin said:
@Insp_Gadget Sorry I meant to clarify that on the Govt // pub sector... There are rules and regulations on offer things to govt public sector // health care employees. These rules are in place to avoid the impression of offering a bribe to said employee even on a personal account. As these rules are in place there are limitations as to what can be done on some of these account. As I Stated I cannot define exactly what the definition between the accounts that are listed as Pub Sector that can be handled v. not. I know there were some account that are indv account that I nor my agents can access due to the limitations and the blocks put in place to prevent Sprint (aka an employee) inadvertently offering what the Government would view as a Bribe.. Does this negatively impact some people yes, sadly it does.
If it make y'all feel any better I work for the company and I have not been able to get my line brought over either, I know for a fact that other employees using their phone (same account type as mine -- Employee) have gotten it to work. My advise ... keep waiting, is this negatively impacting your life overall... O seriously hope not... you have to remember that at this time the product is geared to the "Early adapters" (despite being open to the pubic at this point one of the downfalls of being an early adapter is there are some issues and kinks that need to be worked out. Please be patient and do as I do... check each day if it moves over. Even I was at checking every few hours yesterday but I can wait. Overall it will save me perhaps an average of .05 seconds per day. I can deal with waiting for that.
I know a lot of the frustration is the lack of Answers and confusion as to why it will not migrate over. The only suggestion I have to speed the process up... make sure you bill is paid, as when you are delinquent there is a limit to the number of things you can do, and GV intergeneration is not one of them
**EDITED FOR Disclaimer*** as always the posting are my own and not that of my employer.
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kthejoker20 said:
what are you smoking?
Don't post if you don't know what your talking about.
I have en evo like everyone else here.
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Easy there sparky...I know you have an EVO how?
just got the email from google. i'm now eligable. sweeet
dkdude36 said:
just got the email from google. i'm now eligable. sweeet
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how did you pull this off and did it work
evo bryan said:
how did you pull this off and did it work
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haven't tried to use it yet. i'll port when i'm on my home computer again in a few days. i signed up for the email update thing. http://www.google.com/googlevoice/sprint/
dkdude36 said:
haven't tried to use it yet. i'll port when i'm on my home computer again in a few days. i signed up for the email update thing. ]
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i got that email too didt work tho let me know what happens when you try it
I figured it out.
If you have a discount on your account it will not port.
You have to call them and tell them to change it to "individually responsible" then you can port it over, and switch it back to the discount.
kthejoker20 said:
I figured it out.
If you have a discount on your account it will not port.
You have to call them and tell them to change it to "individually responsible" then you can port it over, and switch it back to the discount.
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Is this something you did on the same phone call?
My Sprint account is in my name, with my info, I pay for it, I just have a code I give them to prove that I work for a company that provides a discount... The Sprint store employee that set me up did a terrible job of setting up my discount in the first place, so I went 2 months without my discount before it finally got applied, so I don't want to drop it and then have to fight with them again to get it set back up.
Thanks!

Request to add Amazon Payments to Donation links

It kinda sells itself, but after losing $350 due to someone receiving my item, Delivery confirmation confirming it and PayPal still refunding their money, I have decided to make the transition to other means of accepting payments.
They have a failsafe method like PayPal (link), and they charge no fees, without having to use an unsafe "gifting" method.
It wouldn't be too hard to implement, and it would help those of us who want a safe method to pay without the unfairness of paypal.
agreed. Haven't used paypal in a couple of years, except when using a CC without logging in. No way I'd ever give them a chance after I got shafted on an ebay sale...
Can you give an example link to donate?
At the moment the system uses an e-mail address to build a PayPal URL. I don't know the limitations of the plugin we used for this, nor if we can implement it, but this info might help.
Thanks
Dave
Sure, It is outlined here. You need an amazon account, but once signed in, you go here
I think it would help people hesitant of using PayPal and their corrupt practices. You send money for free, and you have a net to protect yourself.
I've heard you mention this before, just checked out the website and looks like a good, viable alternative.
Do you know if it's a worldwide thing, or just limited to the US? Amazon won't ship anything to Australia, so I'm assuming this won't work with an Australian credit card or bank account. I couldn't see much relating to International users.
I like that there's no fees involved turnaround time on withdrawing funds to bank accounts isn't too flash though
juzz86 said:
I've heard you mention this before, just checked out the website and looks like a good, viable alternative.
Do you know if it's a worldwide thing, or just limited to the US? Amazon won't ship anything to Australia, so I'm assuming this won't work with an Australian credit card or bank account. I couldn't see much relating to International users.
I like that there's no fees involved turnaround time on withdrawing funds to bank accounts isn't too flash though
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Money transfer services are currently only available in the United States
quote from their site...
A shame, it looks a viable competitor to Paypal, and I'm sure many people would use it, given most people have bought from Amazon anyway.
pulser_g2 said:
Money transfer services are currently only available in the United States
quote from their site...
A shame, it looks a viable competitor to Paypal, and I'm sure many people would use it, given most people have bought from Amazon anyway.
Click to expand...
Click to collapse
Cheers Pulser, must've had a 'boy look'
If it were International I'd jump on it in a heartbeat. Very much over paying PayPal's ridiculous fees and losing both money and phones. I'm out about $1700 thanks to PayPal.
Hopefully, it's only a matter of time...

FastGSM - Useless website, Terrible customer service

Has anyone used FastGSM before? What was your experience with them?
I'm trying to SIM unlock a Samsung Galaxy S4 i9505 that's locked to EE/Orange/T-Mobile in the UK. The easy method (detailed here - http://forum.xda-developers.com/showthread.php?t=2282683) isn't working for me - it looks like it generally doesn't work for anyone on EE - and I can't get an unlock code directly from EE unless I'm a customer of theirs (which I'm not, hence the need for unlocking!) and have the phone registered to my account. I've ordered an EE PAYG SIM so that I can create an account, register the phone and order an unlock code, but that's going to take up to 10 days after I receive the SIM. So in the meantime I was looking for a faster service.
Enter FastGSM - they have a service on their website here -
http://www.fastgsm.com/en/samsung/galaxy-s4/unlocking/unlock-code
Which claims to unlock Samsung Galaxy S4s instantly using their software over USB (if your baseband version is older than ME1, which mine is) and it's only $14.99. I know, sounds too good to be true so it probably is, but they take Paypal payments and say they have a 100% money back guarantee, so it sounds like I'm covered. I also did a bit of Googling and, yes, found a few complaints about them but way more positive reviews that made the complaints seem par for the course.
Except when I clicked to buy the service, it wouldn't just let me pay $14.99 to buy the software. It said I had to buy 'credit' on their website first. I thought, okay, if that's the way it works, then fine, so I bought $14.99 of credit, which involved creating an account with them. Then I went to buy the software again and, now that I'm signed in with an account, it wants me to checkout using Paypal - there is no option to use the credit. If I go to my account I can see that the credit is there and there's a drop down list of services I can buy with it but the S4 unlocking software is not on the list.
So I contacted customer services, basically saying 'Hey, I'm trying to buy the S4 unlocking software but your website redirected me to buying credit first. How do I use the credit to buy the software?' Their response was a link to the instructions on how to use the software. That's great, except I don't have the software yet. So I contacted them again, restating that I have not yet been able to purchase the software, I only have credit in my account, how do I use that to buy the software? And they replied saying 'Yes, you have credit in your account. Here are the software instructions again.'
So this is quite infuriating because now we're going around in circles. I'm not sure whether there's a language barrier here (I think they're based in China?) or they're deliberately misunderstanding me but I'm not sure how many ways I can say 'Your website has taken my money but won't let me have the thing I'm trying to buy.'
Does anyone know how to use their website to buy this service using credit? Otherwise I'm going to have to seek a refund and get an unlock code the long way round, through EE.
UPDATE - I tried logging out of my account and going back to the website as though I was a new customer. When you click 'Buy' for this software option, without logging in, it takes you to a page that says 'Your shopping cart is empty. Why don't you buy some credits?', which is why I thought I had to buy credits before I bought the service. However, if you create an account first, then go to buy the software, it does allow you to purchase directly using Paypal, which is what I wanted to do in the first place. So it seems like there's a bit of a glitch/oversight on their website, which is forgivable, but I'm now hesitant to buy the software because then I'll have effectively paid for it twice and I'd have to fight for a refund for the credit I purchased with their terrible customer service!
Okay, so after 3 days and 3-4 e-mails to customer service, this is what I've ascertained -
You don't need to buy the software, despite how it looks on the website. The software is freely available on the website, what you're paying for is the unlock code. But you don't buy that directly through the website either. What happens is you sign up for an account on the website, load it with credit, and when you use the software you need to sign in with your account and it generates an unlock code for you (deducting the cost from your credit) and unlocks the phone connected by USB.
I can confirm that it does work and I now have a Samsung Galaxy S4 i9505, previously locked to EE, unlocked and running on 3.
I just can't believe how unclear the website is about how this works, or that it took so many e-mails to customer service for clarification (and even then it wasn't that clear - I had to just go ahead and try the software before I realised how it worked). It's also worth noting that both the Samsung USB drivers and software were considered malicious by my browser (Chrome, but I also tried IE and it said the same thing). That's probably because they're .exe files, rather than being contained in .zip files, but my anti virus also flagged them, which they say is a false positive (let's hope so!).
So while I'm not sure I would recommend the service, it does work.

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