FastGSM - Useless website, Terrible customer service - Upgrading, Modifying and Unlocking

Has anyone used FastGSM before? What was your experience with them?
I'm trying to SIM unlock a Samsung Galaxy S4 i9505 that's locked to EE/Orange/T-Mobile in the UK. The easy method (detailed here - http://forum.xda-developers.com/showthread.php?t=2282683) isn't working for me - it looks like it generally doesn't work for anyone on EE - and I can't get an unlock code directly from EE unless I'm a customer of theirs (which I'm not, hence the need for unlocking!) and have the phone registered to my account. I've ordered an EE PAYG SIM so that I can create an account, register the phone and order an unlock code, but that's going to take up to 10 days after I receive the SIM. So in the meantime I was looking for a faster service.
Enter FastGSM - they have a service on their website here -
http://www.fastgsm.com/en/samsung/galaxy-s4/unlocking/unlock-code
Which claims to unlock Samsung Galaxy S4s instantly using their software over USB (if your baseband version is older than ME1, which mine is) and it's only $14.99. I know, sounds too good to be true so it probably is, but they take Paypal payments and say they have a 100% money back guarantee, so it sounds like I'm covered. I also did a bit of Googling and, yes, found a few complaints about them but way more positive reviews that made the complaints seem par for the course.
Except when I clicked to buy the service, it wouldn't just let me pay $14.99 to buy the software. It said I had to buy 'credit' on their website first. I thought, okay, if that's the way it works, then fine, so I bought $14.99 of credit, which involved creating an account with them. Then I went to buy the software again and, now that I'm signed in with an account, it wants me to checkout using Paypal - there is no option to use the credit. If I go to my account I can see that the credit is there and there's a drop down list of services I can buy with it but the S4 unlocking software is not on the list.
So I contacted customer services, basically saying 'Hey, I'm trying to buy the S4 unlocking software but your website redirected me to buying credit first. How do I use the credit to buy the software?' Their response was a link to the instructions on how to use the software. That's great, except I don't have the software yet. So I contacted them again, restating that I have not yet been able to purchase the software, I only have credit in my account, how do I use that to buy the software? And they replied saying 'Yes, you have credit in your account. Here are the software instructions again.'
So this is quite infuriating because now we're going around in circles. I'm not sure whether there's a language barrier here (I think they're based in China?) or they're deliberately misunderstanding me but I'm not sure how many ways I can say 'Your website has taken my money but won't let me have the thing I'm trying to buy.'
Does anyone know how to use their website to buy this service using credit? Otherwise I'm going to have to seek a refund and get an unlock code the long way round, through EE.
UPDATE - I tried logging out of my account and going back to the website as though I was a new customer. When you click 'Buy' for this software option, without logging in, it takes you to a page that says 'Your shopping cart is empty. Why don't you buy some credits?', which is why I thought I had to buy credits before I bought the service. However, if you create an account first, then go to buy the software, it does allow you to purchase directly using Paypal, which is what I wanted to do in the first place. So it seems like there's a bit of a glitch/oversight on their website, which is forgivable, but I'm now hesitant to buy the software because then I'll have effectively paid for it twice and I'd have to fight for a refund for the credit I purchased with their terrible customer service!

Okay, so after 3 days and 3-4 e-mails to customer service, this is what I've ascertained -
You don't need to buy the software, despite how it looks on the website. The software is freely available on the website, what you're paying for is the unlock code. But you don't buy that directly through the website either. What happens is you sign up for an account on the website, load it with credit, and when you use the software you need to sign in with your account and it generates an unlock code for you (deducting the cost from your credit) and unlocks the phone connected by USB.
I can confirm that it does work and I now have a Samsung Galaxy S4 i9505, previously locked to EE, unlocked and running on 3.
I just can't believe how unclear the website is about how this works, or that it took so many e-mails to customer service for clarification (and even then it wasn't that clear - I had to just go ahead and try the software before I realised how it worked). It's also worth noting that both the Samsung USB drivers and software were considered malicious by my browser (Chrome, but I also tried IE and it said the same thing). That's probably because they're .exe files, rather than being contained in .zip files, but my anti virus also flagged them, which they say is a false positive (let's hope so!).
So while I'm not sure I would recommend the service, it does work.

Related

Is this a scam by www.Unlockcodes.ie ??

Here is what happened.I paid for two unlocking codes from thier web site. It cleary stated that they had the capability to unlock my model cell phone which they list have listed on their site
http://www.unlockcodes.ie/index.php/application/credit
...but now they are telling me the codes are not available from their suppliers but they have proceeded to hold on to my credit card funds and i must use the unlocking credits that I have purchased on their site with no way of redeeming my funds back to my credit card,even though I have no wish to use this web site ever again.
Has this scenario happened to anyone else before?
Sounds like they could do what they promised and just don't want to give you your money back.
I would file a complaint with Pay Pal amd contact your Credit Card Company's fraud dept.
I have found that I have a very small voice, but American Express can weild a very big hammer.

Avoid htccode.com scammer thief

I ordered a code to unlock my desire from HTCCODE.COM last month Never got my code, Zero contact from the seller, sent e-mails for a refund but got no replies, field a dispute with paypal and got this answer.
Dear XXXXXXXXXXXXXXXXX
We have concluded our investigation into your case:
Case ID: PP-000-978-685-028
Transaction Date: 6 Jun 2010
Transaction Amount: -15.00 EUR
Seller's Email: [email protected]
Seller's Name: Synapz
Unfortunately, we were unable to resolve this claim in your favour because
the item purchased was virtual or intangible. As a result, we have not
taken any action against the seller at this time but we have noted your
dissatisfaction in the seller's record for future reference.
If you still have concerns about this transaction, we encourage you to
continue to work directly with the seller for an amicable resolution.
Thank you,
July
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
So be warned people can just take your money with no repercussions.
Very very sad, paypal are completely useless, so much for buyer protection. its only 15 euros but its the principal, im going to let as many people know about this as possible, there shoudl be laws against people like this how is it in this day and age people can still hide behine the internets anonymity and "virtual items" loopholes.
So be WARNED AVOID HTCCODE.COM
The scammer is proberley hetrosexual.
Sent from my HTC Desire using XDA App
Eh Dear, shame about that mate
if you gave sent the money as a gift they might be able to do something about it but other then that your boned!
If you have a hacker friend just point him at totalgsm.org and say the magic words,,,,, 'please yourself'
Use eBay to unlock your desire. The unlockers on there get about 99.8% positive feedback and your money will be protected. Plus it's cheaper than anywhere else. Why pay more?
Sent from my HTC Desire using XDA App
i dont like any of these unlock sites, i would rather go to some guy in a dodgy phone shop.
if you read the terms and conditions on these sites, what is says is quite shocking.
in a nutshell you are buying a code, not a service to unlock your phone. so if the code doesn't unlock your phone, you just payed for a random number, literally.
Paypal is the expert on providing reasons to now help you, I have been on both ends (seller & buyer) and Paypal gave some reason in all cases not to help.
I've used HTCCODE.COM in the past and although communication hasn't been great, they've always come through eventually.
PM ferraripassion on these forums, as he is part of HTCCODE.COM and I'm sure he'll either give you your code or refund your money.
Regards,
Dave
You're quiet unlucky, as I did file a paypal dispute and won, got the whole of my money back and crossed the website of my agenda.
They didn't give your code cos they are all off their faces on your hard earnt moneez.
Selling a number is a scam in the first place IMO
I purchased the unlock using a credit card, and couldn't get the htccode unlock application to connect. I used the live support link on the website and an engineer took my IMEI number, and 10 minutes later I received my code via email which worked perfectly.
This is the second time I have used them successfully for different devices, and although I understand your frustration at not getting your code, you do not explain what went wrong in the first place to cause you to want to get a refund.
Categizoring a service as a scam due to a single failure does not seem representative to me; perhaps you can clarify what went wrong in the first place, and how you have tried to contact them as they were very responsive in my case, and anxious to receive good feedback.
Sent from my HTC Desire using XDA App
matthewb66 said:
I purchased the unlock using a credit card, and couldn't get the htccode unlock application to connect. I used the live support link on the website and an engineer took my IMEI number, and 10 minutes later I received my code via email which worked perfectly.
This is the second time I have used them successfully for different devices, and although I understand your frustration at not getting your code, you do not explain what went wrong in the first place to cause you to want to get a refund.
Categizoring a service as a scam due to a single failure does not seem representative to me; perhaps you can clarify what went wrong in the first place, and how you have tried to contact them as they were very responsive in my case, and anxious to receive good feedback.
Sent from my HTC Desire using XDA App
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did you not read his post?
he clarified what went wrong, and that is that HE NEVER GOT THE UNLOCK CODE
he also says that he e-mailed them numerous times with no response
code from ebay
I used express-codes from ebay paid 8.99 £ got the code 5 minutes later
would use again
trucker11 said:
I used express-codes from ebay paid 8.99 £ got the code 5 minutes later
would use again
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They're actually charging £17.99 for the Desire.
EDIT: Sorry, they have multiple auctions for the same device all at different prices. How bizarre.
Hmm can anyone recommend any good sites then? I've heard Unlock Zone is a good safe site with very good feedback. Any other good and trusted sites to unlock?
I'm gonna say you were just unlucky/something went wrong. Paul O'Brien (who laid a fair share of the groundwork for rooting Desires) supports that site, as it's a sticky topic on his forum, and I trust that guy.

Cheapest unlock code!?

Hey guys, i might be buying a note 2 very soon .. I was just wondering if any of u got it unlocked? If yes then HOW MUCH DID YOU SPEND ..
Cellunlock.net offers it for 25$. Looking for some cheap alternatives !!
Call T-Mobile, and ask to have the phone unlocked. I had to fax them a receipt (a t-mobile one, which made no sense to me), along with my remedy trouble ticket number, and imei. They later sent me the unlock code. Free.
My store said they would do it for free after 30 days.
I paid the $25 because I didn't want to wait and I wanted to try it out on ATT.
i was thinking to buy a tmobile one and use it at my local network .. for that I need the unlock code .. 25$ is not what I am looking to spend ..
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
mdt73 said:
Again, it's free if you buy a t-mobile one and call their customer service to get the unlock code.
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If they give you static, just tell them you plan to go overseas and need it unlocked for that.
I dont think they will give the code to a new contract !!
Tell them you are going out of the country, and if they won't budge contact me and I can get it unlocked for about $15.
Guys, chill out. There is really no need to be so concerned about unlock codes. I work for T-Mobile, and I want to offer some advice. Completely on my personal accord, not as part of my job with T-Mobile of course. Mind you, I will not do anything that violates any NDA or other agreement, contract, association that I have with T-Mobile, but I can offer the policy information, since it is not anything I wouldn't tell any other customer I talked to as part of the job.
Basically, if you buy a phone from T-Mobile you can get it unlocked, so long as you are at least 40 days into your account. Not contract, not tenure, but account. The account you are using the phone on has to have been open at least 40 days. You also have to have used the phone on that a line on that account. Meaning you made at least 1-2 minutes worth of phone calls.
Otherwise, assuming you bought it and do not want to use it on your account, you can send in proof of purchase that you bought it at full cost, or they can see on your account that you bought it. Phone purchases in store, just to address one earlier comment, do not always show the full receipt information (device, etc) and that is why a fax is required. Purchases made through customer care, online, or through telesales, are viewable through the proper phone team.
If you buy a phone at full cost and DO NOT have a T-Mobile account, you can get it unlocked by calling in and providing the imei number and they will submit the request. No faxing or any other hassle. Many agents are not aware of this exception in the policy because it does not come up all that often. So you may get someone on the line who is unaware and will swear up and down that it is not part of policy. I, personally, have had to spend time talking to managers who did not even know this part of policy. However, it is a part of a policy, and therefore is the easiest way to unlock the device.
There are other little minor things in policy, but most of what I have said is for the average buyer. Also, note that 'going overseas' is not any sort of exception to policy. If you do not meet the normal policy requirements, you could be going to the moon for all it matters and it would not be any reason to go outside of policy. The requests are completed by an offline team, and they are strict to policy. I have seen many customers get angry because "the store told me I could just call in and unlock it" or "I am going overseas in two days and that is why I bought the phone in the first place." If you say you are going overseas, then you will just be offered international roaming information for using T-Mobile overseas, or be told about cancelling your contract, paying any applicable ETF, and then getting the unlock request submitted in as part of the cancelled account part of the policy (which has its own set of requirements).
As a disclaimer I will say that while I work for T-Mobile, I am not writing this as part of any association with T-Mobile, and I do not condone any abuse of policy or misrepresentation in order to circumvent or manipulate policy. I also will not do anything outside of policy for anyone. I am unable to submit any unlock requests for anyone or call in for anyone or do anything of the such.
However, I do hope my advice helps.
The only real time to pay to get the device unlocked is if you just bought the phone at a discount, started a brand new T-Mobile account, and are under 40 days since activating your account.
phoenixbennu said:
Guys, chill out.[...]
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just to back phoenix up (thanks for the writeup btw) i've done this twice on Tmo
- 30+ days into my value plan and I requested the code for my s3, had it the next day in my email.
- paid full price for another s3, same thing, didn't have to wait at all, just called and requested the same day.
easy as pie.
Thanx phoenix... N other guys .. I will try to get it done from t mobile only ..
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
mdt73 said:
I purchased the phone outright from T-Mobile, did the fax thing the next day, and proceeded to wait about a week for the unlock team to get me my code. Glad I didn't need to have it with Solavei. Of course I found that out after the fact, lol!
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All carriers are required to unlock phones at the customers request, it was put into law a year ago or so. Same law that said jailbreaking/rooting is legal and cannot void a warranty. No one knows about it yet because it loses money for telecoms, but they can't refuse to unlock your phone because it is illegal to do so.
You do know there's a write up to unlock this phone for free right ?
Sent from my SGH-T889 using XDA Premium HD app

New TMO & ISIS/Serve Promo (Can get up to $60)

Hi,
Just wanted to share a pretty neat new promo. I know We had this before, but it was $25 then. It is now $50! Before, $25 wasn't enough to convince me to do it, but this time around, I did it. It was much easier than I though (takes only a few mins to set it up and only 10-20 mins to receive $50). And, no, there's no hidden fee/charge, etc (the first thing I researched of course). You don't even need to give them your credit card into, which is sweet. What's even better, you can also get an additional $10 following the instruction below. That's a total of $60 free. Another added bonus is, right now, they are giving back $1 for every purchase of $1 or more (so, if you buy a $1 candy, you get the money back = FREE!). I highly recommend you take advantage of these promos. Here's how you can get free $60.
What you need:
- ISIS compatible phone (NFC required) The link of the first step below will show your phone, so you'll know then)
*If your phone is rooted, you will need to use RootCloak via Xposedinstaller
- ISIS compatible SIM card (if it is, it has isis branded on it - I hear some TMO stores will provide it free of charge while others may charge you)
Steps
- Go to ISIS
- On that page, select T Mobile as your carrier of course.
- Select your phone/device.
- Click on the Google Play link (You could install it directly from your phone, but if you don't get it through this web page, you will only get $50, not $60)
- Log in, choose your device, and hit install. This will install the app on your phone.
- Open the app and sign up for American Express Serve account via ISIS (by signing up through the ISIS app, they waive you the monthly fee, so you won't be charged anything at all).
- Follow instructions and create both ISIS and American Express Serve accounts.
- Once you finish the steps, including verifying accounts via email, you will receive your $60. Mine arrived after only 10 minutes, but the processing time may vary.
ATT and Verizon have similar offers, but theirs are only $25. I'm glad I stayed with T Mobile. Go TMO!
Cheers,
Obviously I haven't looked at the T&C or any of the details yet, but does anyone know if the monthly fee they waive is just one month, or a certain amount of time, or permanent?
Also, if you get an Isis compatible SIM, can you still use Google wallet?
Ill be looking into this a little later and will ket you guys know how it goes. Hopefully it'll bring me that much closer to finally fixing my S3 so I can play again!
Thanks for the post btw!
Does anyone know how to get this working on slimkat? The play store is giving me a device not compatible error.
Probably a build.prop edit is needed.
Yeah, it looks like that is most likely the case. I'm going to have to play with this one on both mine and my wife's phones.
Wow it's getting difficult to modify system files with 4.4. I thought i had my build.prop replaced but I guess not. Here goes attempt x2
how did you get the extra $10 to make the total $60? I only got $50
Is the promo still going on?? I got busy and completely forgot about it!
Thank you OP! I just got $50. But only because I had already signed up for ISIS but never have used.
I only got $50 when I signed up but I'm pretty sure that deal is still active.
Promo ends august 31

EE pixel XL extortion. Read before buying from EE

2 days ago I contacted EE to change to their network and get a Pixel XL 128. The credit check went to refer. I have little credit so no great surprise. The lady said she would call me at 9.30 the following morning.
She called as promised and said that I'd passed but they had had difficulty confirming my identity. Not on the electoral register it seems (I've checked and I am but hey ho). I also have my broadband with EE and was a customer with them, at the same address, fo over 10 years until 2 years ago so I'm struggling to accept that they can't identify me. She wanted a ?100 deposit to be refunded after 3 months. No biggie but I'd left my wallet at home so she would call me again at 6.45pm
I got home and sure enough she called. She did a few checks to ensure she was speaking to me again and we were ready to go. All of a sudden though the handset became ?100 more expensive (on top of the extra deposit) and the line rental had gone up by ?5 per month. This is a total of an extra ?320 over 24 months. I checked their website and the deal I agreed was still showing. She couldn't explain the difference so I asked for a manager. He couldn't explain it either but said it was to prevent fraud because fraudsters who intercept delivery won't pay the extra. This is obviously ludicrous, fraudsters won't actually be paying. He said he would get his manager to call me back this morning. No one called.
Fed up I decided to call car phone warehouse who were perfectly happy to do the deal EE originally offered me, actually they could better it and the handset would be from Google, unlocked.
The problem is EE have blocked me from using cfw. I called EE back and they are actually blocking me from using cfw so that if I want to go with EE I have to go through them and pay ?320 more. This is disgusting, extortionate and not entirely legal.
DO NOT attempt to get a phone through EE. Go to cfw straight away. EE's stance as soon as you contact them is to block you from going to CFW and then they hike the price.
Bait and switch is specifically illegal.
I have recordings of the calls I intend make public so people can hear exactly how the conversations with EE and CFW have panned out.
The plot thickens. EE's senior manger finally called me. He firstly told me cfw have no access to EE systems. In the next sentence he revealed that they can see some details. When I pointed out he'd contradicted himself he got very upperty about "being called a liar". A bit rich from a company who are saying they consider me to be a high fraud risk. I pointed this out and he climbed down from his high horse a little.
He is now calling cfw to find out why they told me EE have an internal block on me and will call me back.
I still await a logical explanation as to how charging me extra prevents fraud. Totally unacceptable that they are happy to do a deal but at a higher than advertised price.
EE have now assured me that what went wrong is that the people at cfw tried to create new accoutrements for me on each occasion and ran 4 separate credit checks. They should apparently have spotted the existing, credit passed account and used it. The senior manager I've been dealing with at EE has cleared it all up, given me the account number for the credit check passed account and told me if I ring them again and give them that account number they'll be able to just sort tell deal and finish up.
Time will tell. I'll call cfw again this pm. The manager at EE tells me he'll call me tomorrow and check that it's all sorted. If it is all sorted it will mean that this block was all the doing of cfw but the highly dubious practise of charging extra if a customer has little credit still whiffs a little to my mind.
Been with EE for years. Always offered me great deals and can't fault their customer service when things didn't go as expected on one occasion.
Unfortunately not got anywhere. CFW have said what I was told was nonsense. EE unable to explain how they can do as described.
Someone has also done 4 credit checks and this has destroyed my credit rating. Both parties blaming each other.
I'm going to have to get lawyered up now. No way I'm doing business with either company.
I'm just going to wait until the phone is available to buy from Google again and buy it outright.
The manager from EE says he is going to try to find someone in a local cfw store who knows how to use the system and set me up with an appointment tomorrow. Gotta give this guy his due, he has absolutely taken posession of this and I'm very grateful to him. As an individual he rocks.
Are we all supposed to know what EE and EFW are?
EE is a phone network, and CPW is carphone warehouse (shop) ?
Sent from my Pixel XL using Tapatalk
I got a pixel xl 128gig from EE, passed the credit after answering a bunch of security based around my finances. (questions basically what bank do you have, who did you take finance with on a certain date and such) all went through without a hitch and everything went through perfect, even with the 20% monthly reduction on the contract I get through my works rewards scheme.
they did say if you had bad credit you would need to get referred to a third party, the reason for the price increase it's likely due to paying for the credit with someone outside of EE as they will have their own fees. as I said EE explained all of this to me before I even signed up or did the credit check.
so I wouldn't say it is a scam, just you couldn't get the credit with EE so they had to outsource and that had a fee or interest, as I said this was explained to me by the sales person before even performing the credit check.
as for the extra credit checks they were likely performed by the third party finance suppliers that EE uses.

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