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Ok guys quick and to the point I was offered a EVO that has a torn usb port...it doesn't excise anymore. Every thing works on it but I was wondering if I try to make it go through my insurance will they replace it. Let me know what y'all think.
Sent from my BAD @$$ EVO using XDA app.
swift2989 said:
Ok guys quick and to the point I was offered a EVO that has a torn usb port...it doesn't excise anymore. Every thing works on it but I was wondering if I try to make it go through my insurance will they replace it. Let me know what y'all think.
Sent from my BAD @$$ EVO using XDA app.
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If the USB is physically damaged you'll have to pay the $100 to get it replaced.
It doesn't exist on the phone anymore lol
Sent from my BAD @$$ EVO using XDA app.
swift2989 said:
It doesn't exist on the phone anymore lol
Sent from my BAD @$$ EVO using XDA app.
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I understand, it's physically damaged so they won't replace it without you paying the deductible.
You can always get an external charger and extra battery and just switch out instead of charging. If you need to transfer something you can use a card reader or an app to do it over wifi. There are a couple of things that you can't do, like root, but otherwise the phone would be usable.
It depends if you think the $100 deductible is worth it.
Sent from my PC36100 using Tapatalk
@matty-its all good
@plain-I had thought about that...so for the EVO there is absolutely no way of rooting it unless u connect it through usb (i remember using a couple of 1 click apps for my cdma hero)
Sent from my BAD @$$ EVO using XDA app.
you can purchase the needed USB port hardware online at placed like digikey, mouser, and newark.
depending on how good your soldering skills are, that port can be replaced if you do not wish to pay the 100 deductible.
Imho I would just make the chain and save you the hassle of damaging the phone even more if you try to solder it yourself unless your good and you know what your doing.. Just my two cents hope it helps
Sent from my PC36100 using xda premium
My GPS is borked. I have TEP and insurance. I was wondering if there was a way to get a new phone without having a refurbished one. And i do not want to pay a deductible
Should i go in with my phone soft bricked or just say GPS doesnt work?
Pretty sure you have to pay it. Make a appointment they might fix it
Sent from my SPH-D710 using Tapatalk
How did some get away without a deductible?
Take it to a real sprint store not a 3rd party one. Make sure you are on a stock un-rooted rom, explain the issue and if its jot something they can fix you will be ordered a replacement device. That should be a warranty covered situation, no cost to you.
Sent from my SPH-D710 using Tapatalk
way more than likely tho you will get a refurb. good luck. but do not soft brick it.
They give refurbs for this device now?
Sent from my SPH-D710 using XDA App
ya I got a refurb back in december. the sprint employee who gave me the device said he didn't think it was. but when I looked in the epst menu it said the phone was reconditioned. so ya.
****. How was the condition of the refurb?
Sent from my SPH-D710 using XDA App
locoboi187 said:
Should i go in with my phone soft bricked or just say GPS doesnt work?
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I agree with above . Put a stock from on there . Unroot. Definitely a warranty issue.
Sent from my SPH-D710 using Tapatalk
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
Joy2DaWurld said:
Just bored and venting about how much I hate stock TW 2.3.6 on my S2. The USB hub on my phone has been iffy, at best, recently and until I get a warranty exchange, I'm keeping stock. It won't be for another week or so because I have to go into the local TMO store tomorrow and document the problem for their staff. It took me forever to unroot and ODIN back to stock because of my damaged USB port, I can't risk it again. Ugh.
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Yeah I too had the same usb faulty issue and had to return - but I didn't even bother to unroot I just sent it back, they never say anything.
Usb problem here is got replacement screen is almost perfect got small blob in bottom right corner probably sending this one back
Sent from my SGH-T989 using xda premium
What does tw have to do with a faulty usb hub?
Sent from my SGH-T989 using xda app-developers app
blackangst said:
What does tw have to do with a faulty usb hub?
Sent from my SGH-T989 using xda app-developers app
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LOL there's no direct correlation dude. But in order to get a warranty replacement, I need to be on stock firmware. I know some people say that they've sent it in rooted and on a custom ROM but I'm not gonna take the risk if I don't need to.
I bought my device used. Has one nicks and minor scratch on body.
I swear I'm a strict about having the any of my devices stay as new as possible. I wanted to warranty exchange. In the end I stuck with the device. Also hear the replacements are all refurb devices.
In the end I just loaded CM9. Main reason I stayed away from this device was the Stock ROM. I hate it...... Alot.....
Been happy because of CM9. Now the imperfections don't bother me so much, but the true source of my hate for this phone was really the Stock ROM. Now I'm just pleased.
Asurion didn't want to give me a replacement phone since I broke mine in Feb, called it in in May, and went to finish my claim July 22. A simple letter to the CeO with some few choice words will do wonders. I have a NEW non-refurbished phone.
Sent from my SGH-T989 using xda app-developers app
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
Sent from my SGH-T989 using xda premium
N31N said:
Former rep here, doesnt matter. In store reps are typically stupid, just say its a theme. Reps in the know - know better, they might recommend erring on the side of caution just to be nice...
Protip: the out of warranty replacement fee is usually less than the insurance deductible. No one ever reported back with issues after sending a smashed/wet phone, so I'll assume its still valid.
Sent from my SGH-T989 using xda premium
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Then why pay for insurance? :what:
Sent from the pink Unicorn from the Darkside.
LoopDoGG79 said:
Then why pay for insurance? :what:
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to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
N31N said:
to generate additional revenue? lol
insurance is best for lost/stolen and additional extended warranty.
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Click to collapse
So even with a cracked screen, warranty isn't nullified?
Sent from my SGH-T989 using xda app-developers app
Bought mine with insurance it was 500 bucks, so i figures mine as well get the longest warranty possible. My dad did the same. Lost one, dropped and smashed one, first time free, second time deductible. Still a ton of money saved.
Sent from my SAMSUNG-SGH-T989 using xda premium
Teo032 said:
So even with a cracked screen, warranty isn't nullified?
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they just charge you the replacement fee and everyone moves on with their business. If you need more than just my word, make up some excuse to get to look at the exchange pages at your local store. I found this stuff out in the small print right above the CUSTOMER AGREES? checkbox (that no one ever reads; on the phone they do, but very very quickly) and shortly after found someone who was desperate enough to try it.
To reiterate; neither i nor my customers have had any problems replacing cracked screens or water damage, but tmo has wised up on some of the old tricks before so it may just be a matter of time.
I had been doing this from march through October of "11.
Also!! Good luck finding a rep who doesn't mind subverting the rules to help out people. Haha
Edit: ill try to reach out and have someone get me a picture of the page in question, it may take a few days though
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
Sent from my Galaxy Nexus using xda app-developers app
subxero123 said:
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
Sent from my Galaxy Nexus using xda app-developers app
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From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
kyokeun1234 said:
From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
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USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
Sent from my Galaxy Nexus using xda premium
What if I've had problems with my speaker cutting out mid calls since I got? The phone has been dropped once and has a couple dings but its been doing that since I got it and the drip had nothing to do with it. Will Verizon still give me a replacement without charging me?
Sent from my Galaxy Nexus using Tapatalk 2
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
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netscorer said:
USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
Sent from my Galaxy Nexus using xda premium
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im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
monkeypaws said:
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
Sent from my Galaxy Nexus using xda app-developers app
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i called samsung, they said 2 weeks
and i have the exact same issue as u
If I were you I would send it. Better try something than nothing at all
Sent from my Galaxy Nexus using xda app-developers app
subxero123 said:
im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
i called samsung, they said 2 weeks
and i have the exact same issue as u
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End up being around three with shipping. I got my shipping notice today. Cannot wait to get it back!
Sent from my MB886 using xda app-developers app
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
Diumlol said:
I called T-Mobile asking what voids a warranty and the lady told me that I can do anything I want to my phone and it doesn't void the warranty! As long as it isn't physical or liquid damage.
I think that's pretty cool because from what I've read, doing anything like that to your phone voids your warranty.
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Well, she may had not been aware, but rooting your phone and installing custom roms also voids your warranty
Sent from my SGH-T989 using xda premium
yeah, probably.
too good to be true hehe
Custom ROMs.. rooting voids warranty... physical damage, lost, stolen, water damage is all covered
Under warranty.. I believe $130.. since assurion handles those this now.
Sent from my SAMSUNG-SGH-T989 using Tapatalk 2
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
PJcastaldo said:
Warranty covers only things that are defective, like screen dieing or speakers going out things like that...
Damage and water damage cracked screen and things like that are covered ONLY if you pay for insurance .. and its a 130$
Rooting will VOID your warranty but won't affect insurance ..
Also, don't listen to T-Mobile reps... they don't know much and will steer you wrong.
Click to expand...
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I thought there was something on XDA TV about how these big companies wanna act like rooting voids your warranty but if call them and know what your talking about then they would have to complete a warranty repair. It's a episode from a few months back. Look it up. Good stuff.
Sent from my SGH-T989 using xda app-developers app
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
if you get the 8 dollar plan, physical damage and water damage is eh. I think it's an amazing deal, does anyone not agree?
If you have that plan and do mess something up, you could always run it over with your car (or something a little more civil)
Sent from my SAMSUNG-SGH-T989 using xda app-developers app
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
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Do you have an insurance, or just a regular warranty. Did you call Tmobile or samsung?
Sent from my SGH-T989 using xda app-developers app
or just 15 sec in microwave.
tickerman said:
This is true. I bricked my phone because of a custom ROM that was not built correctly. I luckily had warranty still on it and they sent me a brand new one FREE OF CHARGE!!
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+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
sirdowski said:
+1.
Bad kernel flash bricked my phone and got a full warranty replacement.
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Same here. I flashed a custom ROM. Don't know how I bricked it. Can't get into download mode with the three button methods. The phone just started and then get into boot loop right away. Brought it to T-mobile store and play dump a little bit. The guy at the store order my replacement for $20 processing fee. Got my new phone last week. They received my return this Monday. Have not hear from them so I asummed it is okay. I got lucky because my phone will be out of warranty on October 24th.
Sent from my SGH-T989 using xda app-developers app
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
tdizzle404 said:
I heard T-Mobile is warranty replacing our sII's with ones S's lol.
Any one get one?
Sent from my SGH-T989 using xda premium
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Why would they do that?
Sent from my SGH-T989 using xda app-developers app
Just a future reference for anyone. Always go straight to the manufacturer or third party when possible. T-mobile F-ing charges you BS fees for everything.
Sent from my SGH-T989 using xda premium
blackangst said:
Why would they do that?
Sent from my SGH-T989 using xda app-developers app
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When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
jonb39 said:
When you do a warranty on the Black Galaxy S II right now, they give you the option of another Black S II or an HTC One S. It's been that way for a week or two. The reason they are doing that is because of low replacement inventory for the Black S II. If you choose the S II, your replacement will be on back order instead of the usual next day delivery. The HTC One S can be sent next day. The White S II does not have this option. Not sure why they are not offering the White S II as a replacement for the Black S II, except that they may be trying to conserve inventory on it, as it outsold the One S.
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I dont have php insurance. Can i get that option for a regular warranty
Sent from my SGH-T989 using xda app-developers app
I tend to buy all of my phones brand new, sometimes lightly used and unsubsidized. TMo is great since they charge a decent price if you don't want the phone subsidy. I usually stick with the manufacturers warranty.
All I will say is if you brick your phone, make sure you hard brick it if you are going to a T-Mobile and getting it replaced. I hard bricked mine the first time I tried installing a I-9100 rom on my T989 because I thought "Galaxy S2" meant all of them on the CyanogenMod website (yes, my first time flashing a rom). They replaced it since it was under the 20 day complete return (if its under 20 days they will replace it with a BRAND NEW one instead of a refurbished) and it came overnighted (unfortunately I bricked it friday and talked with them so I had to wait til monday because they were closed on weekends. If not under the 20 days they will give you a 20$ processing fee and a refurbished phone that may look new but it certainly isnt.