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Hi has anybody else had problems with this company. I pre-ordered the phone on t-mobile recommended contract on the 13th March. Pre-order deal was 4gb memory card, in car charger and £40 worth of free goodies to which I chose an 8gb card.
- 4 days after recieving the phone I found they hadnt activated my contract so had to do it all over the phone
- 6 days later still my number hasnt been ported. Called up T-mobile had to re-submit my code for porting.
- 10 days later no freebies or goodies arrived. called mpd customer services they had to re-submit my order.
- 19 days later they sent me a 4gb card not recieved anything else!
Everytime I speak to a customer rep online they dont come across friendly and never even said thanks for buying from mobilephonesdirect they just hang up or close the chat! very ignorant for a phone company I think.
Anyone else had problems?
It's a shame you're just out of the 14 day cooling off period, else you could have just sent it back.
They've been really, really sloppy with the release of the Desire. I ordered one from them, and after phoning them literally every day for 9 days to try and set up my sim card, I told them to shove it, and sent my phone back. I haven't heard from them since, so I'm hoping its all good
I had a nightmare of a time with them, pre ordered mine 1st march, cancelled 1st april but they still sent me out 2 phones attached to contracts, its taken me the best part of 2 weeks to get it sorted.
I wont be touching them anytime in the future thats for sure, customer support is appauling and i could never get through on the support line, always ended up using sales.
I didn't have any problems with em, ordered on the a Sunday and it arrived by Wednesday with the free car charger. However, I didn't pre order or take it on a contract.
its flaming annoying. Now they just sent me a bill for a 4gb sd card which comes free. Im getting very cheesed off now! Still haven't received my freebies, they told me there's a huge back order for them.
Beware MPD
Same here.
Preordered in March. Delivered on April 7th.
T-Mobile sim set up for Nokia 6700. Max connection speed 356k because of this. T-Mobile wont switch it to HSDPA speed without £5 per month extra charge.
Ordered 8Gb memory card. Delivered a 4Gb card 2 weeks later. Billed me for it yesterday.
This is the worst company I have every dealt with!
it must be contracts? I had a good experience with MPD. I was weary about ordering from them but was happy with the service for the most part. Updates on the website were not that regular.
I ordered a T-Mobile PAYG Desire the evening of the 7th. It arrived the following Monday. I was surprised considering the stock shortages. The 4GB card was already in the phone.
Based on what I read here, probably on for PAYG or SIM free only. Sounds like they struggle with contracts.
Thank god I didn't buy from them. They wouldn't confirm whether the handset was sim-free/unbranded on PAYG despite plenty of people suggesting otherwise so I went to Handtec and got it from there.
Mine was fairly smooth to be honest. A little bit of a mixup with my order but it arrived about two days later complete with free HTC car charger.
The only issue I had, which I think everyone had, is T-Mobile think you're on a Nokia N900 when you activate your contract so won't put you on the free (and apparently faster) internet tarrif.
It was quite simple to talk to T-Mobile and get this changed and there was no suggestion of paying an extra fiver and now I'm getting DL speeds of about 1600kbps and can use the booster for my text messages instead.
Just a quick heads up on the following story, I have been suffering the regularly remounting sd card and have contacted Sandisk for an RMA, the catch being you've got to return the card to the Czech republic at your own expense!
BTW to get an RMA you need the serial number off the card, if like me you can't read it without the help of a microscope just take a picture and zoom in, I know only common sense but took me a while to hit upon it.
I have one of these SanDisk Ultra 32GB Class 10, and yesterday I noticed it doing few rescan media for errors, but today it stopped, is it dying ??? Any page to check if my card is among those suffering from the issue? like serial check?
in the mean time, I am making a backup, just to be on the same side.
mcbyte_it said:
I have one of these SanDisk Ultra 32GB Class 10, and yesterday I noticed it doing few rescan media for errors, but today it stopped, is it dying ??? Any page to check if my card is among those suffering from the issue? like serial check?
in the mean time, I am making a backup, just to be on the same side.
Click to expand...
Click to collapse
No idea how to check or how widespread the issue is, I suspect Sandisk are down playing the number of cards affected.
mcbyte_it said:
I have one of these SanDisk Ultra 32GB Class 10, and yesterday I noticed it doing few rescan media for errors, but today it stopped, is it dying ??? Any page to check if my card is among those suffering from the issue? like serial check?
in the mean time, I am making a backup, just to be on the same side.
Click to expand...
Click to collapse
I went to their sites support chat yesterday. Mine has been throwing an error off and on since I got it. Took a little bit but they were helpful and did an immediate RMA.
The person I spoke to asked for a list of info, serial on back of card was one. Weren't too concerned as I told her I could barely see them.
Emailed me a UPS label while I was in the chat. I'll say it was worth the 20 minutes.
jfcooley said:
I went to their sites support chat yesterday. Mine has been throwing an error off and on since I got it. Took a little bit but they were helpful and did an immediate RMA.
The person I spoke to asked for a list of info, serial on back of card was one. Weren't too concerned as I told her I could barely see them.
Emailed me a UPS label while I was in the chat. I'll say it was worth the 20 minutes.
Click to expand...
Click to collapse
I'd say. Just returned mine to seller on play who says he'll replace it. Just wondering when the fix was implemented, am I going to get another dodgy card?
Sent from my GT-I9300 using Tapatalk 2
Same issue with mine. Just awaiting an rma number. I will be buying a Samsung replacement.
According to an article it was "a limited run". Not sure what that means.
Since they were easy to deal with and offered to replace it I'm going to give it another shot.
If this one fails I'll look at other cards.
They are really suck on customer service. I had this same issue at the end of last year, asked for RMA on January 2013, and they got it in the first week, and then it took them about a month to replace it. And the customer support are overseas, India, and everyone will give you his/her word about solving the problem, ecpeically the supervisors, big fat liars. Oh boy, it was a really pain till I got it replaced.
iSpanish said:
They are really suck on customer service. I had this same issue at the end of last year, asked for RMA on January 2013, and they got it in the first week, and then it took them about a month to replace it. And the customer support are overseas, India, and everyone will give you his/her word about solving the problem, ecpeically the supervisors, big fat liars. Oh boy, it was a really pain till I got it replaced.
Click to expand...
Click to collapse
No problem here last time I RMA'd a card, the real headache was having to pay the postage but jfcooley got prepaid postage so no biggie there.
My personal thoughts on what maybe up with the cards is that maybe they deviate from SDHC specification, and that samsung devices are relying on spec being followed hence are more sensitive? It'd certainly explain why they where so happy to fix and replace them, Just my thoughts.
I plan on sending off tomorrow. The email I got said 7-10 days after they received it. I'll try and post actual and results with new card.
Meanwhile my no name class 4 32gb is holding up well. Slower...but this is why I kept it around.
Can you please write the model number of the one you are RMAing? so that we might have a list of models that might suffer from the issue (the code above the barcode)
mine is: SDSDQU-032G-U46A, bought from Amazon Italy
still ok, only for 1 day it gave random Checking for errors, never again.
These are the numbers I gave off back of card.
32gb Ultra HC1 from Newegg.
2476DG7AM05A
have the same problem , in my country Sandisk doesnt know nothing about this problem
what can i do ?
http://kb.sandisk.com/
Here is where I started. Don't know if region specific.
On left choose "Live Chat".
Hope it helps.
mcbyte_it said:
I have one of these SanDisk Ultra 32GB Class 10, and yesterday I noticed it doing few rescan media for errors, but today it stopped, is it dying ??? Any page to check if my card is among those suffering from the issue? like serial check?
in the mean time, I am making a backup, just to be on the same side.
Click to expand...
Click to collapse
Same card and had the same thing start to happen. More frequent errors over a few days then phone said card was removed unexpectedly. Dead. Nothing left, in a pc or anything.
SanDisk replaced it no problems. Very quick turn around
I have the 64gb microSDXC from Team and never had any issues.
Sent from my SGH-T999 using xda app-developers app
Beefvvl said:
I have the 64gb microSDXC from Team and never had any issues.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
This is for SanDisk, not for Team
Sandisk sent me an rma number with no return address. Now I have another email saying my replacement will be posted today??? So perhaps I haven't got to send mine back.
I have had this card for over a year with not a single issue.
http://www.amazon.com/Samsung-MB-MP...3856825&sr=1-8&keywords=samsung+micro+sd+card
Sent from my Nexus 7 using Tapatalk 2
GiantJay said:
I have had this card for over a year with not a single issue.
http://www.amazon.com/Samsung-MB-MP...3856825&sr=1-8&keywords=samsung+micro+sd+card
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Did you read the title of the thread? This is about SANDISK cards having issues. I myself had to send my 32GB Sandisk class 10 card after 3 months of use, dying suddenly, to Sandisk and they replaced it FOC.
DOnt mess up the thread by saying your XYZ card is fine, it's SANDISK issue.
hello guys, my SD Card suddenly stopped working bought it 5 days ago,
Its brand is Kingston 32GB Class 4. Anyway I read about before how GN 2 destroys Non-Samsung card with no specific reason at all,
perhaps Samsung's marketing strategy for you to buy another Samsung product which is their own SD Card. Knowing that I still bought a non-Samsung Micro SD and viola my SD Card unmounted today.
I have a 1 MONTH warranty, 7 days replacement (I still have 2 days for my replacement to end)
Q1: How do I say my Micro SD is broken? will they believe me or they'll suspect me of it being dropped in water or shocked?
Q2: Do I need to mention that GN2 destroys non-Samsung MicroSD?
Thanks guys.
Up
Sent from my GT-N7100 using xda premium
Just ask them for replacement. Dunno about Kingston, but Sandisk does that without much fuzz. You don't have to do anything, they won't suspect anything. They'll most likely ask you to destroy the card and send a photo or something.
ralfgm04 said:
hello guys, my SD Card suddenly stopped working bought it 5 days ago,
Its brand is Kingston 32GB Class 4. Anyway I read about before how GN 2 destroys Non-Samsung card with no specific reason at all,
perhaps Samsung's marketing strategy for you to buy another Samsung product which is their own SD Card. Knowing that I still bought a non-Samsung Micro SD and viola my SD Card unmounted today.
I have a 1 week warranty, 7 days replacement (I still have 2 days for my replacement to end)
Q1: How do I say my Micro SD is broken? will they believe me or they'll suspect me of it being dropped in water or shocked?
Q2: Do I need to mention that GN2 destroys non-Samsung MicroSD?
Thanks guys.
Click to expand...
Click to collapse
Who gives just a 7 day warranty on a card? Where did you buy it? If ebay or the like, are you sure it is a genuine Kingston? Have you tested the card in another phone or a laptop? In any event, just return it and say it doesn't work.
Genuine Kingston cards All come with 12 months return to factory warranty. No matter where you buy it from. Ive brought them from play.com. all have the standard year warranty.
Sent from my GT-I9300
norm2002 said:
Who gives just a 7 day warranty on a card? Where did you buy it? If ebay or the like, are you sure it is a genuine Kingston? Have you tested the card in another phone or a laptop? In any event, just return it and say it doesn't work.
Click to expand...
Click to collapse
Man you took the words right outta my mouth!!
To OP, don't tell them squat! make a copy of receipt and just say its not working. Never used Kingston, but SanDisk has your back from what I here? I never lost a SanDisk not working?
Hello sorry about there,
I meant to say 1 month WARRANTY / 7 DAYS REPLACEMENT.
Bought it on a local mall here in the Philippines,
Most policy of this 3rd world country is 1 month warranty / 7 days replacement.
Anyway moving on,
I'll be going their store later, hopefully they'll replace it.
I was wondering if anyone here has used the uh oh protection?
If so, how long did it take to receive your phone?
I'm currently having problems with HTC
Called them up almost 2 weeks ago, I chose that credit card hold option, and I have yet to receive any info
I called them up today and they said they don't have any phones in stock to ship out
3 weeks ago I used uh oh, had to send mine in, 2 days to ship mine, overnighted it back. The second one took 3 weeks just to get it going, they have some in stock now, shipped today overnight.
Hey I've been going through the exact same thing. I opted for the credit card hold last monday and they finally emailed me today with the tracking details.
Got mine today. Totally new device, box, charger. Hopefully I don't find any defects
I don't find any defects
jaffar115 said:
I don't find any defects
Click to expand...
Click to collapse
With what?
Mine came in as well and it doesn't look refurbished it seems new to me. The box was sealed, the phone was wrapped in the original plastic and the cable and charger are brand new.
I was able to trade my broken HTC10 for a brand new sealed one overnight with a credit card hold. So your phone will be as good as new within 48 hours. HTC really impressed me with their service in my experience, while the screen was a disappointment for not being storing enough.
Sent from my HTC 10 using XDA-Developers mobile app
My first experience went smoothly. The 2nd time was a total headache.
Why is the Uh Oh protection service only available in the US? Or has it been extended to the UK?
Has anyone else's promotional gift (SD Card / Gear Fit 2) gotten a shipping label and just sat for days without moving? I was sent a tracking number, but tracking just says the label was created on Friday and it hasn't moved since (Wednesday as of the writing of the post).
Has anyone else's gift had shipping issues? I'm wondering if it's time to start making some calls to get this thing moving.
If it matters, I went with the Gear Fit 2.
Just checked mine...shipping info was sent on 8.19 and is out for delivery for today, 8.31. This is for the 256GB SD card.
Sent from my SM-N930T using Tapatalk
Wow it took 10 days from when you got a shipping notification to when it's being delivered? I guess I should give it more time. Usually when a shipment's tracking doesn't do anything for days I start getting a little worried. But maybe that's normal for these.
zonly1 said:
Just checked mine...shipping info was sent on 8.19 and is out for delivery for today, 8.31. This is for the 256GB SD card.
Sent from my SM-N930T using Tapatalk
Click to expand...
Click to collapse
I had almost the same experience getting my card, which came yesterday. Loaded up my music collection and unheard podcasts, still 139gb free. [emoji12]
Sent from my SM-N930T using Tapatalk
got the confirmation, still waiting on getting shipped =( been 3 days... hurry upppp heheeh..
Ishmael19 said:
Wow it took 10 days from when you got a shipping notification to when it's being delivered? I guess I should give it more time. Usually when a shipment's tracking doesn't do anything for days I start getting a little worried. But maybe that's normal for these.
Click to expand...
Click to collapse
Yes, I'd imagine you're good. [emoji4]
Sent from my SM-N930T using Tapatalk
I was surprised to get my 256 GB micro SD gift a week after receiving my phone! I expected to wait at least 2 months given the message I received when I first placed the order for my gift saying it might take up to 11 weeks to process. First time Samsung hasn't let me down. I placed my order for my gift immediately upon receiving the phone.
I submitted my info to redeem the Gear Fit and I only received an email saying that they were gonna review it. A week later I came home to a box on my doorstep and surprise, there it was. Didn't even send me any other emails.
Just got my SD card today. Submitted on release day.
My sd card is scheduled for delivery Tomorrow! Heck yeah!!!