I was wondering if anyone here has used the uh oh protection?
If so, how long did it take to receive your phone?
I'm currently having problems with HTC
Called them up almost 2 weeks ago, I chose that credit card hold option, and I have yet to receive any info
I called them up today and they said they don't have any phones in stock to ship out
3 weeks ago I used uh oh, had to send mine in, 2 days to ship mine, overnighted it back. The second one took 3 weeks just to get it going, they have some in stock now, shipped today overnight.
Hey I've been going through the exact same thing. I opted for the credit card hold last monday and they finally emailed me today with the tracking details.
Got mine today. Totally new device, box, charger. Hopefully I don't find any defects
I don't find any defects
jaffar115 said:
I don't find any defects
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With what?
Mine came in as well and it doesn't look refurbished it seems new to me. The box was sealed, the phone was wrapped in the original plastic and the cable and charger are brand new.
I was able to trade my broken HTC10 for a brand new sealed one overnight with a credit card hold. So your phone will be as good as new within 48 hours. HTC really impressed me with their service in my experience, while the screen was a disappointment for not being storing enough.
Sent from my HTC 10 using XDA-Developers mobile app
My first experience went smoothly. The 2nd time was a total headache.
Why is the Uh Oh protection service only available in the US? Or has it been extended to the UK?
Related
So I wanted to create a thread where everyone can write bout there purchase experience, whether good or bad..
I purchased mines from Negri Electronics and could not be happier. I recieved her today the packaging was secure and full of surprises. Enclosed was the unit wrapped in a nice bag, a USA wall plug (to compensate for the UK version), an ANDY Android figurine (nice touch) long with a thnk you card from them. The Item shipped Black Friday a day after Thanksgiving, Only because they worked there tails off on Thanksgiving itself to make sure all there units shipped Friday. For that I thank them. I could not have been happier with my choice!
How was your experience, please share
Can you stop saying "mines"? Just a pet peeve of mine, thanks. I've seen it in almost all your posts.
Can i ax you to get off his nuts?
Sent from my samsung gt i9250 using powers of the unicorn.
rashad1 said:
Can you stop saying "mines"? Just a pet peeve of mine, thanks. I've seen it in almost all your posts.
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LMao... common , really? ill make sure to check my grammer when i post..LMAO
rashad1 said:
can you stop saying "mines"? Just a pet peeve of mine, thanks. I've seen it in almost all your posts.
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lollllllll
To answer your question about my purchasing experience, it has been good so far. I placed an order with Handtec last Wednesday. If it wasn't for the volume bug I would have received it by Friday. I should have it Tuesday morning at the soonest.
rashad1 said:
Can you stop saying "mines"? Just a pet peeve of mine, thanks. I've seen it in almost all your posts.
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It's a pet peeve of mines too!
I also ordered "mines" from Negri. It's arriving Wednesday. The experience dealing with them was great so far. Knowing what's in the box (unless I don't get a figure ) is even better! Recommended as well.
Sent from my Nexus S using Tapatalk
The only difficulty was deciding whether or not I should purchase one, since I owned both the N1 and Galaxy S I thought it would be rude not to go for the GNex.
Once I'd decided, it was a matter of popping down the high street during my lunch break to grab one. I was in and out within 5 minutes, so all in all MINES was a rather pleasant experience.
BiGMERF said:
So I wanted to create a thread where everyone can write bout there purchase experience, whether good or bad..
I purchased mines from Negri Electronics and could not be happier. I recieved her today the packaging was secure and full of surprises. Enclosed was the unit wrapped in a nice bag, a USA wall plug (to compensate for the UK version), an ANDY Android figurine (nice touch) long with a thnk you card from them. The Item shipped Black Friday a day after Thanksgiving, Only because they worked there tails off on Thanksgiving itself to make sure all there units shipped Friday. For that I thank them. I could not have been happier with my choice!
How was your experience, please share
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Click to collapse
Wait wait wait wait wait wait ... You got a gift bag with your nexus O.O!!
Does every retailer do this or is that just Negri ... omg I want to cancel my Handtec order now and order from those ppl...
On that note: Does anyone know how long it takes Google Checkout to refund your money? (Last time I use that stupid method) .. they took off the money the second I ordered my Nexus, I was under the impression you're not supposed to be charged until your order is shipped out >.>
Ordered Wed from Expansys-USA arrived Friday. Paid for overnight. Quite pleased with the service.
Sent from my Galaxy Nexus using xda premium
Mixed bag but then I expect no less from Expansys. Phone is here, I'm at work, delivered on time, no issues. I've got a billing issue that I've sent 3 emails in five days, holiday excluded, and no reply.
This fits squarely with my past dealings with Expansys: Product delivered on time as described with crappy customer service.
Got mine from local Phones4U store day after official launch. Went in when it opened to find out they put the sim free price up overnight by £80 to £629 . Didn't buy it.
Phoned head office to complain. They confirmed price increase. I told them about an official phones4u tweet sent earlier in the day that the price would be £549 so they arranged £100 off from local store. Went back and picked it up for £529. Next day, the price went back down to £549.
Bunch of jokers. Only bought from there as didn't want to wait a week for my pre order from clove.
Sent from my Galaxy Nexus using xda premium
Got mine from Phones4U. It was dreadful from start to finish. To cut a long story short an error in their system for Orange upgrades meant delays. Then delays shipping. It was supposed to come the day after I ordered it but took a week instead; their customer service throughout was dire.
On top of that the "launch" on the 17th was only in one store, and they only told everyone that on the morning of the 17th!
Still, I have it now and love it. Alls well that ends well as they say
case0 said:
Got mine from Phones4U. It was dreadful from start to finish. To cut a long story short an error in their system for Orange upgrades meant delays. Then delays shipping. It was supposed to come the day after I ordered it but took a week instead; their customer service throughout was dire.
On top of that the "launch" on the 17th was only in one store, and they only told everyone that on the morning of the 17th!
Still, I have it now and love it. Alls well that ends well as they say
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Lol even with all your delays and everything, you still got your Nexi a week earlier than the rest of us who ordered from Handtec / fml).
Least you said you like the phone, the other dude above u just complained that the service sucked :/ lol
ericshmerick said:
Ordered Wed from Expansys-USA arrived Friday. Paid for overnight. Quite pleased with the service.
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That fits my situation as well.
On time, as described.. haven't needed customer service yet.. hopefully won't need it.
Ordered through Negri, cancelled it because Expansys assured me Friday delivery was a go.
btw do we get some sort of warrenty ("we" = USA ppl) ?
Dmw017 said:
btw do we get some sort of warrenty ("we" = USA ppl) ?
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Through Expansys-USA, yes. You have to send the phone to them and in-turn they send to the UK for repair. Never had to go that route, but I image it's a long process...
Better than nothing though.
Ugh, it's been a huge fiasco, and I still don't have a phone!
Originally, I ordered last Friday (8 days ago) on Expansys USA for $750. On Saturday (seven days ago), I noticed that handtec would ship to the USA from the UK, it would come out to $50 cheaper, and it looked like it would get here first (at the time handtec seemed very proactive and confident they would ship my order ASAP).
On Saturday I sent a cancellation email to expansys, ordered from handtec, and waited. When Monday came, expansys cancelled my order no problem, and handtec needed all sorts of information (my passport + utility bill) to confirm my address, so my order didn't even get fully processed until Tuesday thanks to time zone differences.
Finally, Tuesday rolled around and they announced they were going to stop shipping because of the bug - I emailed them immediately and asked they send it anyway, they gave me the 24-48hrs BS, and eventually gave me Monday. Bullsh*t.
In the end, if I had kept my Expansys order, I probably would have my GN by now, and I wouldn't be hoping a UK company gets stock they claimed they would have a week ago. At least they upgraded to expedited shipping. .
Today only, daily steals has the silver & white galaxy nexus phone unlocked and brand NEW! I and many other fellow xda members bought the phone last time DailySteals had the phone for sale and I can say that I am very happy with the phone! It came brand new and it works great for my tmobile service! The only problem with DailySteals is that they take awhile to ship the phone, but if you are patient, it will pay off!
http://lastcall.dailysteals.com/?ut..._2012_Thur_5_Deals_2_29_2012&utm_medium=email
Mitchmoney said:
Today only, daily steals has the silver & white galaxy nexus phone unlocked and brand NEW! I and many other fellow xda members bought the phone last time DailySteals had the phone for sale and I can say that I am very happy with the phone! It came brand new and it works great for my tmobile service! The only problem with DailySteals is that they take awhile to ship the phone, but if you are patient, it will pay off!
http://lastcall.dailysteals.com/?ut..._2012_Thur_5_Deals_2_29_2012&utm_medium=email
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My brother ordered the white one last night. How long did it take for you to get yours? From date of order to the day it arrived at your doorsteps.
DOHCtor said:
My brother ordered the white one last night. How long did it take for you to get yours? From date of order to the day it arrived at your doorsteps.
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I dont remember the exact days but about 2 weeks... Took about a week for them to ship it and about another one after it was shipped. It also matters when you bought it. If you were one of the first to buy it and got into the first batch, you will get it a little bit sooner!
Figures this would happen two days after I finally bite the bullet and just order through Negri after waiting a while for a deal to pop up somewhere.
Oh well, at least I will have it earlier.
Very nice find.
The site offers great deals, but customer service is practically non-existent. Your credit card will be charged immediately when you make a purchase, but the product might not ship for two weeks (which is what happened in my case so it took three weeks in total to get the product to my door). There is no number to call and don’t expect a reply to any emails you send them for two days, if at all. Know that all sales are final, so, if you are in the US and have a problem with a grey market product, which this phone is, you will have to ship it internationally to get it fixed.
Caveat emptor.
On it
I just bought a used one on craigslist last weekend for $500 so when I saw this last night I was a bit pissed off I didn't wait longer. I put a craigslist ad last night for $550 and had someone offer $600 this morning if I delivered it to him (20 mins away). I literally just deposited the money now and ordered this one for $530 brand new....a bit crazy but now I won't be OCD about my phone trying to figure out if any scratches were there before me.
Just pulled the trigger!
geez, I hope nothing goes wrong with my order. Looks like the customer service suck based on the comments.
QUEDRO said:
Just pulled the trigger!
geez, I hope nothing goes wrong with my order. Looks like the customer service suck based on the comments.
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I've noticed some bad feedback but I've also seen many people have no issues whatsoever. I think it's mostly people who get impatient and don't read the whole taking up to 6 business days to ship thing. Also, a lot of items are specifically stated as refurb where as these are said to be new in retail packaging. I read somewhere using paypal is a good move since you get the buyer protection if the item is broken etc.
My gut feeling says this deal is some cellphone reseller trying to clear it's stock and dailysteals will gather up a bulk orders and order a high volume from them at the end of the 24 hour period. So our money is used first to buy what we ordered and I'm assuming that's why it may take up to 6 business days to ship to us.
I purchased a new open box GN for $529 but returned it once I learned (after contacting Samsung) that the warranty is only valid if the receipt shows it was purchased in the country it will be repaired in. I was surprised as Samsung US never asked for my receipt when I sent my Nexus S in. Bought one from Negri instead so I have a warranty if anything goes wrong in the next 12 months.
i think that most sites like dailysteals and 1saleaday you are paying for the cheap price, not quick shipping and customer service
it sucks to wait and the tracking is usually terrible but the item does arrive eventually
I'd be all over this if I didn't have my extended battery which I need and would kill the white color .
Damn....
Sent from my Galaxy Nexus using XDA App
claud_face said:
I'd be all over this if I didn't have my extended battery which I need and would kill the white color .
Damn....
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You can get the titanium one...
Lol I have one already. Just would love a white one with a white extended battery door
martonikaj said:
You can get the titanium one...
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Sent from my Galaxy Nexus using XDA App
I'm already getting antsy...these are going to be two very long weeks waiting on the shipping.
No joke....these guys really do not update *ish
I had not received any updates emails. No wonder the service is bad.
Has anyone received their phone yet or at least see their status updated? Mine still says it's open and I was gonna give them a few more days before I start emailing them. I ordered mine very early in the sale so I hope that I got into the first batch.
All of us that ordered should keep this thread updated so we can hopefully get a rough idea of when we can expect our new phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
They posted it up at 9pm Pacific time and my brother ordered it at 9:15pm. I think he's one of the first to order it, but still hasn't received it yet. I'll keep you guys posted.
Does anyone know anyone who picked one of these up during a previous dailysteal sale?
I'm curious what build this will come with after reading multiple threads on the yakju vs yakjuxx builds.
Just so you know, DailySteals took a LONG time to ship on the first deal and I NEVER got a tracking email. However, I was able to track it by going to UPS's tracking website and using my order number as the reference number. Remember to select "Track by Reference".
The version I got from them was a South Korean model with the Google build on it. However, others reported getting one from China, so it depends what batch you get. I believe everyone I spoke with had the Google build on it.
SupWiz17 said:
Has anyone received their phone yet or at least see their status updated? Mine still says it's open and I was gonna give them a few more days before I start emailing them. I ordered mine very early in the sale so I hope that I got into the first batch.
All of us that ordered should keep this thread updated so we can hopefully get a rough idea of when we can expect our new phones
Sent from my SAMSUNG-SGH-I777 using Tapatalk
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I would give it 6 business days before you contact them. My status still says open as well (I check it way too much for my own good) but their site said the 6 business day thing with the occasional slight delay depending on the product. I ordered mine at 11am EST so I'm hoping I'll be on the first batch of shipping.
I'm going to try the order number with the UPS site as someone here has mentioned. Let's definitely post on this thread when we see any updates and/or receive our phones to give the rest of us a good idea of when to expect our goodies.
I ordered the IceView case directly from the HTC web site along with my phone. Both items were listed on the order. I received my phone on Friday but the case was not included.
I talked to HTC customer service and they didn't know much. They said they do not have any IceView cases and they don't know when they will be getting them. I tried to speak with a manager but didn't really get anywhere (a "manager" called me back but I think it was just a normal rep pretending). Nobody was able to offer a solution and nobody could offer me any compensation. I tried a message on twitter but that also got no reply. The "manager" is supposed to call me back on Monday but I'm not holding out much hope.
Anyone else in the same boat? Has anyone been able to get more info about when the cases will be shipping?
I ordered my case on May 2, no email or tracking number as of yet. I sent them an email regarding the case with no reply yet.
It seems nobody knows when the case is coming out, including retailers, as places like Amazon UK haven't set even an estimated release date yet.
Amazon were supposed to deliver mine on 4 may but then notified me that they haven't foundb any stock yet.
Not Amazon's fault of course
Strangely it's still listed as "in stock" on the htc store.
arsnlfan said:
Strangely it's still listed as "in stock" on the htc store.
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Yes so are USB c cables (u like the 3.0.charger). I just gave up and cancelled my order after a week of waiting for an in-stock item to ship.
Just wait until other vendors have the cases etc because at this point I can't even imagine having to rma something.
Sent from my HTC6545LVW using Tapatalk
I'm gonna have to order a cheapo case from Handheld Items until this Ice View arrives, I am freaking out about dropping this damned thing!
No way will I spend $50 on this case (I have been testing a device which was supplied with the case.) It's not quite as nice as the Dotview Ice cases were (although it is also not as prone to tearing at the seam....although my test case *has* torn at the seam). I'll wait until I can grab one <$20....but mostly will continue to keep my 10 in a clear TPU case, like the Fosmon or the Spigen.
Looks like the gave all the IceView inventory to T-Mobile to give away with the purchase of a new phone. That sucks that HTC isn't honoring paying orders placed a month ago but T-Mobile people will be swimming in them in a week (May 18th).
FreydNot said:
Looks like the gave all the IceView inventory to T-Mobile to give away with the purchase of a new phone. That sucks that HTC isn't honoring paying orders placed a month ago but T-Mobile people will be swimming in them in a week (May 18th).
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Nope, no cases at TMo in a week: "Redemption req’d by 6/20/16 at htc10offer.htcpromotions.com. Limit 1/customer; 2/household; allow 10 weeks."
Still a chance it is our free item haha
Sent from my HTC 10 using Tapatalk
for people who ordered in Poland with carrier or not,you can ask your free ICE VIEW at
http://www.htcpolska.pl/
So where are these bad boys?
methodz said:
So where are these bad boys?
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T-Mobile had a deal for a free Ice Case and a free second quick charger if you purchased on launch day or day 2...they didn't say that I wouldn't get these free extras in store and I had to fill out some online form before 5/20 (it launched on 5/18 for T-Mobile) after I finished, they said it could take like 8 weeks but SHOULD be about a month. They waited to tell me that part until after I initialled the last page!
My ice view is coming from the US. Sick of the stock issues and found a seller not charging 100's for the damned thing lolol
I ordered mine direct from Verizon last Thursday, received it Friday. Ended up shipping it back on Monday. NOT worth the money IMHO. Cover doesn't close all the way even without a screen protector, and I found the interactions to be very unresponsive.
halfrican.ak said:
I ordered mine direct from Verizon last Thursday, received it Friday. Ended up shipping it back on Monday. NOT worth the money IMHO. Cover doesn't close all the way even without a screen protector, and I found the interactions to be very unresponsive.
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That's quite a shame considering their dot view was amazing and worked flawlessly. Perhaps it was defective?
Sent from my HTC6545LVW using Tapatalk
Mine will be here tomorrow apparently (kudos to the eBay vendor if it does! Three days is super last from the US to UK ). I will let people know my initial findings.
I just preordered from HTC for 29.95. They're having a Memorial Day Sale (40% off).
Transmissum est uti Tapatalk ab Xperia Z-IV tabula meo
4onu said:
for people who ordered in Poland with carrier or not,you can ask your free ICE VIEW at
http://www.htcpolska.pl/
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Click to collapse
I ordered mine through Verizon in the US and just registered my 10 on the poland htc site. They said after verification of my IMEI, they're going to send my Ice view after the 1st of June. Who knows if it will work since I'm in the US.
Did anyone who bought directly from them get a return box to send old N7 back yet?
Where do you live?
In the UK, at least, the UKMail driver who delivered the replacement unit took away the old one at the same time, in the bag that the new one came in.
I opted for the pickup. Received a call from a recycling company. Lady was very nice. I told her I can't schedule to pick it up until I get my new device. She understood and said she will call me back today. Good news is my replacement should be delivered today as well.
I'm in NY btw.
I'm in the US and I got my replacement yesterday. I called today and they said the boxes to return the old device would be shipped out next week.
Got a call from Stericycle to pickup my old device tomorrow.
lynseyw said:
I'm in the US and I got my replacement yesterday. I called today and they said the boxes to return the old device would be shipped out next week.
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Good to know, no refund for me until they get it back. Didn't want to wait so bought a replacement Note7 locally just as the whole process was beginning.
Got the box today but still no device yet.
Sent from my SAMSUNG-SM-N900A using XDA-Developers mobile app
lynseyw said:
I'm in the US and I got my replacement yesterday. I called today and they said the boxes to return the old device would be shipped out next week.
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Oh really? You bought it from Samsung.com?
Shoot, I've been calling those idiots many many times since they started the #galaxynote7 recalls. Every time when I called, they always says they'll be sending me the return shipping label. And I'm still waiting. Good thing I paid through paypal. I filled dispute charges. 10 days later NO respond from Samsung.com. Now Paypal refunded me back $925.43. :laugh:
Bought mine from the Verizon on-line store, and had the replacement shipped to me as well. Received a txt from VZW earlier this week that a box w/return label was being shipped to me, and it arrived this morning.
I'm quite glad that I didn't take the risk of returning it to a VZW corporate store and potentially have to give up the accessories that came with the phone. The instructions were very clear that the phone itself is all that should be returned (you can view the instruction sheet in my post over in the VZW Note 7 Q&A forum).
PapaWangsta said:
Oh really? You bought it from Samsung.com?
Shoot, I've been calling those idiots many many times since they started the #galaxynote7 recalls. Every time when I called, they always says they'll be sending me the return shipping label. And I'm still waiting. Good thing I paid through paypal. I filled dispute charges. 10 days later NO respond from Samsung.com. Now Paypal refunded me back $925.43. [emoji23]
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Click to collapse
I'm gonna try the PayPal claim too. Worth a shot.
Sent from my Galaxy Note 7.
PapaWangsta said:
Oh really? You bought it from Samsung.com?
Shoot, I've been calling those idiots many many times since they started the #galaxynote7 recalls. Every time when I called, they always says they'll be sending me the return shipping label. And I'm still waiting. Good thing I paid through paypal. I filled dispute charges. 10 days later NO respond from Samsung.com. Now Paypal refunded me back $925.43. :laugh:
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My credit card bill is due next week. If no box received by then, I will also call my card and hold back payment. Better to have that money on my side till they get their sh**t together.
So I got the box today. Sending back for full refund. Interesting thing is the box has no provisions to send back any included accessories, only the phone itself. seem they mean for me to the keep charger, cable etc.
My screen just flashes and won't turn on, so I called and got approved for a replacement, but they said the overall return time is between 10-14 days
Has anyone had to get a replacement from Google yet? If so, How was your experience with the whole process?
Currently working on getting a replacement from them. They're saying the same thing. Otherwise, customer support has been responsive. Though they are going to send a refurbished one instead of brand new even though I have to return mine due to a manufacturer defect :/
I got my replacement in 2 days. I just had to return mine within 14 days
Got a replacement for my wife's pixel. Talked to Google on Thursday evening had the phone Tuesday afternoon. Overall good experience.
mlin said:
Got a replacement for my wife's pixel. Talked to Google on Thursday evening had the phone Tuesday afternoon. Overall good experience.
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Did you receive a new one ? Some list they received a new one in box with all accessories, then many others list bad experiences having to wait 4 weeks after they receive their phone and sending the refurbished replacement using smartpost or the slowest cheapest ship method.
i received mine in 2 days, brand new
Same here, I need to return it to Google, said my speaker crackles at high volume. So they bought it, now k have to turn this phone in, and most likely getting a refurbished one. Hope it works!
Sent from my Pixel XL using Tapatalk