Hi has anybody else had problems with this company. I pre-ordered the phone on t-mobile recommended contract on the 13th March. Pre-order deal was 4gb memory card, in car charger and £40 worth of free goodies to which I chose an 8gb card.
- 4 days after recieving the phone I found they hadnt activated my contract so had to do it all over the phone
- 6 days later still my number hasnt been ported. Called up T-mobile had to re-submit my code for porting.
- 10 days later no freebies or goodies arrived. called mpd customer services they had to re-submit my order.
- 19 days later they sent me a 4gb card not recieved anything else!
Everytime I speak to a customer rep online they dont come across friendly and never even said thanks for buying from mobilephonesdirect they just hang up or close the chat! very ignorant for a phone company I think.
Anyone else had problems?
It's a shame you're just out of the 14 day cooling off period, else you could have just sent it back.
They've been really, really sloppy with the release of the Desire. I ordered one from them, and after phoning them literally every day for 9 days to try and set up my sim card, I told them to shove it, and sent my phone back. I haven't heard from them since, so I'm hoping its all good
I had a nightmare of a time with them, pre ordered mine 1st march, cancelled 1st april but they still sent me out 2 phones attached to contracts, its taken me the best part of 2 weeks to get it sorted.
I wont be touching them anytime in the future thats for sure, customer support is appauling and i could never get through on the support line, always ended up using sales.
I didn't have any problems with em, ordered on the a Sunday and it arrived by Wednesday with the free car charger. However, I didn't pre order or take it on a contract.
its flaming annoying. Now they just sent me a bill for a 4gb sd card which comes free. Im getting very cheesed off now! Still haven't received my freebies, they told me there's a huge back order for them.
Beware MPD
Same here.
Preordered in March. Delivered on April 7th.
T-Mobile sim set up for Nokia 6700. Max connection speed 356k because of this. T-Mobile wont switch it to HSDPA speed without £5 per month extra charge.
Ordered 8Gb memory card. Delivered a 4Gb card 2 weeks later. Billed me for it yesterday.
This is the worst company I have every dealt with!
it must be contracts? I had a good experience with MPD. I was weary about ordering from them but was happy with the service for the most part. Updates on the website were not that regular.
I ordered a T-Mobile PAYG Desire the evening of the 7th. It arrived the following Monday. I was surprised considering the stock shortages. The 4GB card was already in the phone.
Based on what I read here, probably on for PAYG or SIM free only. Sounds like they struggle with contracts.
Thank god I didn't buy from them. They wouldn't confirm whether the handset was sim-free/unbranded on PAYG despite plenty of people suggesting otherwise so I went to Handtec and got it from there.
Mine was fairly smooth to be honest. A little bit of a mixup with my order but it arrived about two days later complete with free HTC car charger.
The only issue I had, which I think everyone had, is T-Mobile think you're on a Nokia N900 when you activate your contract so won't put you on the free (and apparently faster) internet tarrif.
It was quite simple to talk to T-Mobile and get this changed and there was no suggestion of paying an extra fiver and now I'm getting DL speeds of about 1600kbps and can use the booster for my text messages instead.
Related
Desire description changed to - "THE HTC DESIRE IS NOW IN OUR WAREHOUSE - PLEASE ALLOW 7 DAYS FOR DELIVERY."
If mine's not posted on a next day delivery today then I won't be able to get mine till Wednesday. Fingers crossed.
I reckon they probably don't have them, They offer next day delivery so if they took delivery on the 7th like everyone else (or have it shipped direct from the distributor) they would still be within the 7 days,
All their other handsets just say next day delivery. See the attachment for a laugh
Im not in the UK or I would call them to see if I can pick one up
I ordered with them last week. I might give them a call in a sec.
If it's in stock and I've paid for next day delivery I should get it tomorrow?
I wonder if they're telling porkies to get more orders in?
I'm just in a live chat with them and have just been told they won't have stock 'til tomorrow and to expect delivery next week as planned.
So the claim that they're sat in their warehouse might be a touch ambitious!
i just did live chat with them as well and they are shipping when it is released sim free, so i suspect they do have them in but are not allowed to ship until the 1st but then you have a bank holiday weekend so that would mean next day would still be the 6th as quoted.
I ordered yesterday and emailed them to see if my order would be sent out in the first batch this week, but got a reply saying it would be with me this week.
I think the person who sent email back to me forgot about bloody easter weekend so it will be next week I imagine.
Damn you Jeebus !!!
Also ordered from MPD and spoke to them on live chat. Sounds like they have to abide by the official date and indeed said they'd be shipped 6th/7th.
I concur
Also just spoke to MPD and they say stock comes in tomorrow but they will not start shipping until Tuesday.
I have another T-Mob account (for my son) and received a text on that one saying that the new number is now active. Does that mean they will charge my account from today or when I put the SIM in the phone?
It shows up on my T-Mob on-line portal jobby now.
Tom
i'm also a lil annoyed because i have noticed they are now doing the phone free on £25pm contracts and i paid £6 its not going to break the bank but still if i have to wait and get it the same time its a tad annoying. But yay not long now \m/
Have you contacted them about the price change?
Have you had a whinge to see if they will refund the difference.
With tech you but at one price on day one and half the price a bit later, normallyou to get some quality use time in the gap, but not there!
Tom
Are MobilePhonesDirect phones Sim-Free? If they are:
WHY are their PAYG price and Sim-Free price sooo Different??? (For the desire!)?>
turnipman said:
Have you had a whinge to see if they will refund the difference.
With tech you but at one price on day one and half the price a bit later, normallyou to get some quality use time in the gap, but not there!
Tom
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I had the same thing. I expect prices to drop, but not in the space of 2 days. Suffice to say, I sent them an email pointing this out and got told that once I have my phone if I get in touch again, I'll get refunded. Worth emailing them
Inertia
Once you have your phone they are expecting you not to bother.
turnipman said:
Once you have your phone they are expecting you not to bother.
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I can imagine, unfortunately for them I certainly will be bothering them!
Now they're saying 3 days for delivery instead of 7...
3 working days. It'll still be around the 6/7th when we receive them.
Anyone had a dispatch email from them yet?
I phoned this morning to make the point that they had them in stock, I'd paid for next day delivery, so I should expect it on Tuesday, right?
I was told that they've got 1000 in stock, 600 pre-orders and are starting on dispatching them today. Some will be going out today and some on Tuesday.
They guy was pretty noncommittal.
The wait is agonising!
I ordered one yesterday from Mobiles.co.uk or something and received it this morning! free special delivery!
but that was on contract..not sure if you guys are talking about payg..
hboos said:
I ordered one yesterday from Mobiles.co.uk or something and received it this morning! free special delivery!
but that was on contract..not sure if you guys are talking about payg..
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Mine's on contract. tmob.
Price of phone was £5.99 and they've now reduced it to free on that contract
mine has not changed to sent yet and i was in town today and they have them in stock in our tmobile shop ready to sell tomorrow, i was thinking it may be worth a trip down, see if they will match the deal and then cancel the one for mpd. I also had a phone call from vodafone saying they are selling the now (early) but they could not match the price though not far off.
Just spoke to a nice lady over a T-Mobile who said they have received a very large shipment of units about 10 minutes ago.
Those waiting for a Desire from them should receive them either tomorrow or the next day.
Excellent news - Mine was booked for tomorrow over a week ago. Also getting a SE W995 to replace an excellent but battered K800i, but I'll bet that there's no stock problems on that one...
se w995
i considered getting the w995
but id rather wait a month and get the x10 mini pro! release date 24.05.
X10 Mini does look nice, but my better half hates the newer touch-screeny things (she's managed to put people on hold and send blank messages whilst on the same phone call before on my handsets), doesn't like QWERTY and wanted something as close to the K800 as possible - which didn't leave a lot of choice. Just a shame SE ditched the xenon flash from the C905 - the K800 really is a camera with a phone added on. Plus the W995 is the last one available with the huge SE multi connector, and there's a bit of legacy stuff to transfer (like the in-car equipment). Overall the W995 is a good handset, plus I got a money-saving deal on it compared to current Flext35 - free Internet too, which means I don't have to fiddle with the system like before (I'd set the Internet to use a picture as homepage and proxy server, because it was too easy to knock it on when cancelling stuff).
Aw nuts - delayed until Thursday! Still, the W995 arrived on time so at least there's that to play with...
Just got a text saying my Desire is going to be delivered 8am-2pm Thursday. Good job I don't have work to go to that day.
Had you ordered online or on the phone?
I got a phonecall yesterday about 6:15pm, saying it will arrive today. Nothing yet.. Fingers crossed!
how long has everyone been waiting? i ordered mine on the 29th of march and still no sign, hoping its going to show up today.
kinkade said:
how long has everyone been waiting? i ordered mine on the 29th of march and still no sign, hoping its going to show up today.
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I ordered mine Sunday 11th April
Nersha said:
I ordered mine Sunday 11th April
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well ain't that just a doozy
Just over a week - mind you, when they said it could be shipped by last Thursday I asked for the phone to be delayed a bit cos I was away... now it looks like that dropped me down the 'priority' list a bit.
Also, ordered by phone - in my experience, I always get a better deal talking to someone rather than clicking web offers...
Ordered from T-Mobile last Thursday. Email last night saying out of stock.
Phoned up this morning to complain and was told that more were expected this pm and they would keep an eye on my order. Now just had an email saying delivery tomorrow.
It seems as though it pays to complain.......!
Who has paid the higher price for the phone?
shawon007 said:
Who has paid the higher price for the phone?
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£89 handset
300 mins
unlim texts (with the flexi booster)
unlim internet
£15 per month, 24 months.
Is what I'm paying.
Hasn't arrived yet, but I just rang up and they said it's en route, and can be delivered up to 6pm.
Carrier is royal mail if anyone was wondering.
I ordered mine at 8:30am on the 26th March and by last Thursday I still had heard nothing, so I went instore and the guy there told me I would have to cancel my upgrade with 150. I phoned them up and told them the situation and they recreated my deal on the system instore, so the guy instore basically handed me a form so sign and my handset. He said he had never seen anything like that before. Took all of 2 minutes
ordered easter sunday.
got an email out of stock immediately
got another one last night
then this morning got the email saying it had shipped.
hoping it's waiting for me when i get home from work tomorrow!
paid £95 for the phone on the £15/24m contract. about £450 over the 2 years.
would have gone for the £164 on the £10/24m contract which is £404 over the two years, but didn't have a spare £164 at that exact moment!
Hmmm, I guess we were the last of our kind to pay the lower handset cost. The next generation of buyers will have to fork out at least £60 more. That doesn't please me btw
hi folks,
the network i'm on in ireland are telling me they cant get any new desire for at least two weeks.. that there's a europe wide shortage? any stock issues elsewhere?
Cheers,
Mick
Yeah, I had to wait 3 weeks for mine from Vodafone, although admittedly the volcano didn't help.
It seems like other people are having problems with Vodafone, looks as though HTC underestimated the Desire's popularity.
Got it in Holland, didn't have to wait they had a couple of desires left. The guy told me they sell very well, so I wouldn't be surprised if they ran out of desires before ordering new ones.
The same situation applies in Greece too.
HTC Desire is not available through any carriers, or even online shops
which usually provide cellphones much earlier than official shops.
First I ordered it online they told me I had to wait 4 weeks. Since I didn´t want to do that. Than I called a shop and asked if they had it in stock. They just had one left! So rushed to the shop and bought mine
Yeah, it's been selling out everywhere. I got mine in Dublin on the day Meteor released it, I had to ring 4 different stores because they were booked out in most places. I got the second last one they had in stock in Grafton Street (and they only got them in around mid-morning).
And apparently Vodafone and O2 hadn't even planned on stocking it until their customers kicked up a huge fuss on the forums... I guess they were concerned about it eating into 3GS sales. Although maybe I'm giving their business acumen a little too much credit there... the way these guys operate in this country it wouldn't surprise me if they just couldn't have been bothered. Wonder how many customers O2 and Voda lost due to Meteor jumping in ahead of them with the Desire. (Me, for one!)
There goes a possible answer...
Clove.co.uk have been out of stock for weeks. Their last shipment was completely taken up by existing pre-orders, and (opinion) the same may happen with the current shipment too (due about the end of this week, exact arrival date tbc)
play.com claim to have stock - but I think they are fibbing
So, on the one hand, "Yay" for the Desire.
On the other hand, "C'mon, HTC [& samsung]! Get a move on! (but make sure you glue down the screens properly )"
Vodafone NL had a notice in the online shop saying it's not available for 4 weeks. Glad i got mine by mail the day it was released
Tis good news.
Well from HTC's point, you can't not update to 2.2 as the sheer amount of people buying them. IF the nexus one stays as the 2.2 Desire then sales will fall as people buy them instead.
So I am hopeful of June 23rd
Yo I got mine at the very beginning in Hong Kong with a hkd200 which is around 30 usd higher than the original price.
Luckily I made a decision to take it from the store otherwise I might have to wait for five days to two weeks for the phone.
Desire, what a great name.
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Sent via the XDA Tapatalk App
Clove.co.uk seem to be fulfilling pre-orders
As far as I can tell, clove started dispatching pre-ordered Desires yesterday (2/6/2010).
Their site still says "Stock delayed until the first week of June. Exact arrival date to be confirmed" but they probably recieved enough to cover some of the existing orders in the pipeline (mine included!)
I bought mine online as well got it had it for two weeks, but I had to send mine for repair, inner earpiece stopped working, and they said they need to replace it, also saying there is shortage have to wait a week or two, not to sure.
diablous said:
Tis good news.
Well from HTC's point, you can't not update to 2.2 as the sheer amount of people buying them. IF the nexus one stays as the 2.2 Desire then sales will fall as people buy them instead.
So I am hopeful of June 23rd
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Yes, I think you are right. A big desire user base will definitely help ensure (a) future update(s). Bad after sales support for a large user base will also mean large public backlash when people are starting to lose faith in htc their support.
There's definitely a shortage going on. Virgin Mobile (UK) have said that there's a stock shortage on the Desire in particular and it will be ongoing through the WHOLE of June and MOST of July (Probably the whole of July, they said).
They're getting a small shipment in on the 7th, but it's a VERY small shipment. So small, they're no longer selling them on anything less than 30ppm contracts! And that's only to existing Virgin MEDIA contract holders.
Glad I got mine when I did lol
For $275, it seems too good to pass up. Has anyone received one from them? Are they new in the box, and do they come with any accessories, like how the AT&T version comes with a dock?
Sent from my GT-I9100 using Tapatalk
Don't bother...I ordered at £191...waited. waited...nothing. As far as I am aware they still haven't shipped. £154 at chitterchatter.co.uk and it arrived earlier than promised with extras and a 16gb card..bargain.
splinters69 said:
Don't bother...I ordered at £191...waited. waited...nothing. As far as I am aware they still haven't shipped. £154 at chitterchatter.co.uk and it arrived earlier than promised with extras and a 16gb card..bargain.
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... I got my Xperia play from Argos at £179.99 also with a 16gb memory card. £179.99 is about $280.
Bought mine from Expansys a few months ago, before the massive price drop.
Came within a few days, all boxed with 16gb microsd and all the extra stuff.
Kinda wish I'd have waited since they're now half what I paid, but I wasn't to know
ordered mine from expansys for 230 euro around end of september, and they reported shipping would start at 4th october.
After a bunch of updates it's now officially (praying god) delayed to 15th october.
I'm seriously concerned that i'm gonna receive this phone the next price drop lol
I'm also w8ing now orderet it last week.. just recievd mail from them:
We receive information from our purchaser that they will be some delay for Xperia Play as there is huge demand since the price drop but not sufficient amount of stock made from SE so for the moment we do not know specific ETA for this product.
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this is starting to get irritating.
Now on the website i read "shipping november 1"...
1 of november? are they effin joking? It's almost one ENTIRE month of delay from the initial shipping date of 4 of october...
I'm losing my patience. Is there anywhere else i can buy this phone at that price? I'd be more than happy to cancel my order from those idiots
Check out this thread on HUKD:
http://www.hotukdeals.com/deals/son...chitter-chatter-1029194/?page=24#post12477794
I spoke to the managing director, they are getting lots of stock in on the 18th which goes live on the 22nd. £155 delivered with £5 credit and a 16GB card as well as some nice extras.
splinters69 said:
Check out this thread on HUKD:
http://www.hotukdeals.com/deals/son...chitter-chatter-1029194/?page=24#post12477794
I spoke to the managing director, they are getting lots of stock in on the 18th which goes live on the 22nd. £155 delivered with £5 credit and a 16GB card as well as some nice extras.
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thanks man but i don't know if i can get this, i'm from italy, is it sim-free? I mean, i can read that it comes with a simcard with 5 free bucks in it, but i wonder if i can throw that in the toilet and use my italian simcard..
If that's possibile, then i'll be more than happy to send expansys to hell
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
oldpreowner said:
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
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You will not be able to participate int he $200 trade in - unless to shipped to store.
tarpon6 said:
You will not be able to participate int he $200 trade in - unless to shipped to store.
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I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
oldpreowner said:
I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
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Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
tarpon6 said:
Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
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If you pre-ordered be sure and post when yours ships. Thanks
oldpreowner said:
If you pre-ordered be sure and post when yours ships. Thanks
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I did the pre-order in store, and I'll post when I get the email or call..
Any ideas for a phone to trade in that costs more than 10 dollars?
Sent from my SM-N900P using XDA Free mobile app
I pre-ordered online. I noticed the pre-authorization that Sprint put on my debit card got credited back, so once they put in the actual charge for the device and ship it, I'll make sure to post here.
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
Sent from my SPH-L900 using xda premium
I got the real charge too. No pre-authorizations.
Sent from my SM-N900P using XDA Free mobile app
Patch7 said:
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
Sent from my SPH-L900 using xda premium
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Interesting. I had to pay a down payment with mine (that's what sucks when you have no credit and pay cash for everything in your life). So I paid $250 + estimated sales tax of $53.38, so a total of $303.38. They pre-authed that amount to my debit card. A day later, Sprint changed the order total, as the system charged me too much sales tax. The actual tax owed is $48.60, so the actual total was $298.60, so they credited me the $303.38 and will instead charge the proper $298.60 once the device ships.
sprint pre-order
I pre-ordeed through Sprint on the telephone on Oct 6........still waiting for tracking #
$320.99 has been charged to my debit card
I as well paid the 299 (349 without the credit coming) plus tax upfront the day I pre ordered it. My order went in 4 minutes after the pre orders started and within about 2 minutes it showed up through my bank and cleared just a day later. I expected sprint to charge me for the upgrade fee but they did not yet. Maybe they are waiting for me to actually do the swap.
The T-mobile thread definitely has me wondering if Sprint is sitting on a bunch of Note 4's and just waiting to get them shipped just in time for the 17th. If Sprint ships UPS it will show up in MyUPS and I will get an email. Hoping to see some activity on Monday.
I pre-ordered through best buy and they charged my card the full amount ($903 which includes expedited shipping) but then it wasn't showing on there a couple of days later. I called to make sure my order wasn't cancelled and the best buy rep told me the card would be charged when the phone ships.
I'm supposed to be getting a price match of $720 then a $200 best buy gift card for trading a working smartphone. I hope this works out like the store manager says.
I was in my local Sprint Store today for repair of my wife's G3 and I mentioned that T-mobile users were already getting their Note 4. The first guy said "Impossible, Samsung will not allow it" but the guy in the back room working on someones phone said "Yeh my brother got his a few hours ago" he continued with the possibility that Sprint will start shipping on Monday or Tue for pre-orders in order to guarantee that it will be delivered by the end of the day on release date. So some may get it as early as Wed or as late as Friday. Nothing is for certain as Sprint may wait till Thursday and ship it next day air saver (assuming they use UPS) in which case it could be as late at 8 P.M Friday.
In my opinion I cant see Sprint waiting to the last second. Yes pre-ordering has its advantage of making sure you get your phone in que but I cant see them making it available in stores on Friday morning while the rest of us who pre ordered are just waiting on delivery. I am willing to bet the Wed or Thur delivery is a bit more reasonable. My neighbor did not pre-order but is planning on just walking into sprint when they open on Friday to buy one. Would be a crappy feeling to see him with his Note 4 before me when I ordered it 3 weeks ago.
dat $200 tradein tho
I pre-ordered through Best Buy and called their "mobile hotline" today to check on arrival date and they said it's currently in transit with delivery on the 16th. I'm hoping Best Buy doesn't hold it for a day to be released, but there's potential for people who purchased through BB that'll their device will be a day early.
The sales rep told me (if he knew what he was talking about) when I pre-ordered on sept 26th, first day of allowed pre-order that I would probably be on the second shipment due to the number of orders already placed that day so possibly there is a Oct 15th arrival for the initial group.
When I spoke to Sprint today I got quite the run around. When I check my order, which was placed on the third, It's still sitting in the same state it was at when I originally received the order number. Called this afternoon to ask and was told that Sprint has yet to receive any phones, which I'm sure isn't true, and that all the blame is on Samsung. I asked how T-Mobile customers received their phones and was pretty much ushered off the phone. I was told that the release date was "around" October 17th and was then hung up on.
I don't even care, I assume they'll do right by us, I just hate receiving the BS canned responses.
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
gpvlog said:
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
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If that person works for UPS Supply Chain he may be telling the truth. They warehouse and ship for hundreds of companies.