Develop Bugs

Question about Phone Swapping on Account

Repost from the Official Preorder Thread:
I was 2nd at the Shack in the Boca Raton, FL Town Center Mall. To make it the upgrade work I had to upgrade another phone on my plan with the Evo, but I am hoping that once I have the hardware, I should be easily able to switch it to my phone with Sprint Customer Care.
I've been a Sprint customer for 12 years or so, and never had an issue with that before. The guys at Shack said they'd do the upgrade on the phone that's available, but don't count on the switch since the phone is still new. Is this a possible problem??
I already did the order, so the phone is mine....but it would suck to have to use another number, or wait to move my Evo to my phone number at a later date.

Can you ask them to not activate it? I'm in the same boat, but I ordered at Best Buy.

That's something that would be asked on Launch Day, but I'm kinda looking for some Sprint CSRs who troll these forums who may have some information. I think the guys at Shack were just being douches (you don't know douchebags like South Florida douchebags), but I could be screwed over somehow.

I asked the sprint customer support this and best buy. Sprint said no problem I can do it online with the ESN swap tool. Best buy just said bring all the phones and they will do it for me without charging the activation charges. I would ask at your best buy, if they wont you CAN do it online with the esn swap. You just have to make sure you move the other account off the evo onto a third phone before you try to swap to it.

Gracias sir. Explain the whole swap thing for me? I can't visualize what you are explaining.

I did the same thing the day the Moment came out. I bought the Moment at Best Buy. They activated it on a line I don't use (with the valid upgrade). I took it home and switched it (via Sprint's online tool) onto the line that I wanted to use it on. Then I put the old phone back on the upgraded line. No problem doing this at all.

Thanks, I figured they were just trying to **** with me to make sure I didn't give them **** somehow. I will be doing this on the 4th!

Fadakar said:
Can you ask them to not activate it? I'm in the same boat, but I ordered at Best Buy.
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They will have to activate it at the shack for you to get your discount. And they weren't being douches, it is possible to get sprint to switch the devices for you once they are activated, but they don't have to do it if the phone hasn't been on the line for 30 days. So they gave the official CYA answer.

pwabbit hit it almost spot on. You will require 3 phones to do this. You will need to take the old phone, well call it flip (the line you are upgrading in to the store) they will upgrade it to the evo, you then go home and log in to sprint.com. Once logged in as the primary user, go to my account. Scroll down and you will see devices at the bottom (a list of them all). Next to the evo you just activated hover over i want to... and you will see activate a new phone. This will take you to the ESN swap screen, here you will transfer the line from the evo back to the flip. By doing this no line will be active on the evo. Then you will go back to the my accounts screen and next to your current phone (inmy case the hero) you will select i want to... and choose activate a phone. Here you can ESN swap to the evo. This makes the hero have no line activated on it. Finally you can go back to the my accounts screen and next to flip phonje select I want to... and activate a device, you can now ESN swap it to the hero. Now everyone has an adroid phone...enjoy.
Cliff Notes:
Login to sprint.com
under my accounts look for the deives list, in the i want to menu next to the phone (not the sidebar) there is an activate phone option. Use this to move the line on the evo to an extra phone, then move your line to the evo. This will require a minimum of two esn swaps.
any questions ? there will be a test on this

Ok sweet. It looks like I'll only need 2 phones though. My mom is planning on keeping her BlackBerry, and my Hero will be sent to a fellow XDA member who was interested in it. Very excited.

I have done this probobly 6 times already
As long as one line on your account that is eligable for an upgrade, they will take care of it.
Just tell them what number you would like to use, and they will update it, but you have to physically have the phone that has the number that is eligable for an upgrade with you.
So make sure if you are using a family members phone for an upgrade, you bring the phone with you.
As advanced as our technology is, they still have to program the number and then switch it to the your phone. If you are on a family plan you should not need to do this.

Here's my situation:
I have two lines on my account: one is my Hero which is not eligible for an upgrade until October. However, my other line is an Airave (courtesy of Sprint) that is eligible as of May first of this year.
Do you think I can use the Airave line's upgrade credit to get the EVO? Biggest thing I'm worried about is losing the free airave service ($5/month) and equipment I'm currently getting courtesy of Sprint.

pwc realtor said:
Here's my situation:
I have two lines on my account: one is my Hero which is not eligible for an upgrade until October. However, my other line is an Airave (courtesy of Sprint) that is eligible as of May first of this year.
Do you think I can use the Airave line's upgrade credit to get the EVO? Biggest thing I'm worried about is losing the free airave service ($5/month) and equipment I'm currently getting courtesy of Sprint.
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I would recommend contacting them to ask. Worst they can say is no. Which in my opinion is probablly how it will go. I too have an airrave but I have not tried to upgrade it, so really im not 100% sure.
Best of luck to you, I prefer online chat so you can have a transcript of the conversation.

vandersmissenc said:
I would recommend contacting them to ask. Worst they can say is no. Which in my opinion is probablly how it will go. I too have an airrave but I have not tried to upgrade it, so really im not 100% sure.
Best of luck to you, I prefer online chat so you can have a transcript of the conversation.
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I may drop by my local Best Buy tomorrow. I already talked to Sprint and they said they could do the upgrade but the mail-in-rebate would fail if the new phone was swapped to another line. since Best Buy doens't do mail in rebates and I've heard tey've been able to finanngle this hey its worth the shot.

pwc realtor said:
I may drop by my local Best Buy tomorrow. I already talked to Sprint and they said they could do the upgrade but the mail-in-rebate would fail if the new phone was swapped to another line. since Best Buy doens't do mail in rebates and I've heard tey've been able to finanngle this hey its worth the shot.
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I completely agree, if you don't try we wont know for future reference. Let us know how it goes.

The story behind it: The Shack will activate it for you, BUT the reason they won't switch the line is that it messes up the automated system that passes on the carrier kick-back to the shack, therefore if you switch the line, the shack does NOT get paid for the $700 phone you just bought. Under the hood, the shack pays right near 'no contract' value for the phone, relying on the carrier kick-back which comes about 90 days after activation to compensate them for the inital sale at a loss. That's why they can do no mail-in rebates, they just absorb the cost initially.

Fird said:
The story behind it: The Shack will activate it for you, BUT the reason they won't switch the line is that it messes up the automated system that passes on the carrier kick-back to the shack, therefore if you switch the line, the shack does NOT get paid for the $700 phone you just bought. Under the hood, the shack pays right near 'no contract' value for the phone, relying on the carrier kick-back which comes about 90 days after activation to compensate them for the inital sale at a loss. That's why they can do no mail-in rebates, they just absorb the cost initially.
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That makes sense. Does that mean if you take it home and do the ESN swap they don't get a kick back ? That would make me feel bad....I would still do it ....any ideas on that ?

I'm not certain on that one, but I think that it might.. I suspect they just look up the ESN numbers from (90 days ago) each business day and match them with tickets sold. no match, no $$.

vandersmissenc said:
That makes sense. Does that mean if you take it home and do the ESN swap they don't get a kick back ? That would make me feel bad....I would still do it ....any ideas on that ?
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Yes it does. While it's convenient for you, it takes money out of our pockets

I went to the local shack today being in the same situation. My Pre is still under contract but my wifes diamond is not. The sales person said no problem, they would put my wifes phone on the new contract and activate the evo to my number. He didn't mention bringing my wifes phone, but after reading these post, I will take it just incase.

Evo 3d upgrade question

Hey guys. Basically my stepdad has an unused phone upgrade, but does not want to use it.
I would like to own the new HTC EVO 3D.
Can we extend his lines contract, get the phone and then put it on my line?
Also, I understand now that an additional $10 fee is on each smartphone for "data" now. When we signed up only my phone had this fee due to being a 4g phone, the other smartphone including his did not get charged because they signed up and got their phones the month before the change (my stepdad bought his phone online which is why he has an upgrade). Would my plan add a $10 fee to his line?
Any input appreciated. Thanks.

Nope, only the person using the phone has the $10 fee. But make sure sprint knows that you're switching phones and he will not have the Evo3d

Depending on what contract/plan he is on and if your also on that plan. If you are already on that plan and do not have a 'smart' phone, then it will only be the extra $10. However, with it being 'his' upgrade, you will have to have him upgrade 'his' phone and then activate his 'old' phone under you. If you are not on 'his' plan and you are going to add the line, then it will be $20 plus the $10 ($30) additional per month. But I'm pretty sure you can't use his upgrade for a different account. Great, now I'm confused....I think this is right, but a good rep in the store or him calling may be a better option. There are also some sprint guys on here that could answer it better.

kse91holydiver said:
Nope, only the person using the phone has the $10 fee. But make sure sprint knows that you're switching phones and he will not have the Evo3d
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So this is in fact a tangible plan for myself to obtain an HTC evo?
Thanks

dpilcher said:
Depending on what contract/plan he is on and if your also on that plan. If you are already on that plan and do not have a 'smart' phone, then it will only be the extra $10. However, with it being 'his' upgrade, you will have to have him upgrade 'his' phone and then activate his 'old' phone under you. If you are not on 'his' plan and you are going to add the line, then it will be $20 plus the $10 ($30) additional per month. But I'm pretty sure you can't use his upgrade for a different account. Great, now I'm confused....I think this is right, but a good rep in the store or him calling may be a better option. There are also some sprint guys on here that could answer it better.
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I'm not going to lie. This has me confused as well.
We are all on a family plan.
He has a smartphone, I have a smartphone and we both have our own lines. I pay $10 because I had the htc evo, he does not pay the additional $10 currently.
I want to lengthen his contract, get the phone and NOT activate it on his line, instead, take it home and call and have it activated on mine.

If you are doing this anywhere that offers "Instant Rebates" you can get away with this. Just don't activate the phone on his line at all, otherwise he will be stuck with the $10 fee when he re-activates his "smart phone". Either order it online or at a store, just be sure they do not activate it at the store. Once you are home go online and activate it on your line, or via Sprint chat.

Yeah I did it the last year with the evo4g, you will be fine as long as he activates it with his and makes like two calls and then you call sprint to change ESNs, when you change them tell him to make sure they're taking off that $10/month charge. I'm pretty sure he'll never have to pay it but I guess they might have him pay it for one month. I guess you could look at it as a tax for getting a Evo3d

With the instant rebate he shouldnt have to activate it on his line. If he does he is boned. Assuming he had any smartphone that is on the systematically enforced list. There is no override, the system will from then, on force the $10 fee on any applicable smart phone, blackberry, android, wm etc etc. doesn't matter that its not 4g.
Trust me plenty of people have got jacked on this. The only exception is if its a TEP/ warranty replacement. It sucks, but it is what it is now. Co-worker activated her old Sanyo flip for a 3 day camping trip, came home and activated her BB curve again...boned with the $10 fees now. Only way it will go away is if she uses a non smartphone from now on. Soon as she activates any smartphone, the fee is back.
Sent from my Infected EVO using XDA Premium App.

Action B said:
Hey guys. Basically my stepdad has an unused phone upgrade, but does not want to use it.
I would like to own the new HTC EVO 3D.
Can we extend his lines contract, get the phone and then put it on my line?
Also, I understand now that an additional $10 fee is on each smartphone for "data" now. When we signed up only my phone had this fee due to being a 4g phone, the other smartphone including his did not get charged because they signed up and got their phones the month before the change (my stepdad bought his phone online which is why he has an upgrade). Would my plan add a $10 fee to his line?
Any input appreciated. Thanks.
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YES YOU CAN. Goto a best buy store... and say this
Ok. my dad is due for an upgrade on his contract. he doesnt want the phone though. can we please do a hardware swap after upgrading the contract.
i just did it yesterday to get my mom an evo while upgrading dads lol

leo72793 said:
YES YOU CAN. Goto a best buy store... and say this
Ok. my dad is due for an upgrade on his contract. he doesnt want the phone though. can we please do a hardware swap after upgrading the contract.
i just did it yesterday to get my mom an evo while upgrading dads lol
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What kind of phone does your dad have? Is it a smartphone. I wonder if they begin implementing the $10 fee if you upgrade your line but keep the same smartphone.

once he upgrade to a new phone he will

Follow up:
You cannot upgrade a line and not activate the phone. I tried at multiple stores and if you purchase it online it activates when you first turn it on upon receiving it.
Anyhow, there is the basic answer if anyone knows a way around let me know

Ok heres what you do upgrade your dads phone to whatever phone you want then activate it like you would regularly do on his line then make like 2 calls then call sprint and ask them to switch each phone to the account you want it on.
Sent from my PC36100 using XDA App

sharkboy0901 said:
Ok heres what you do upgrade your dads phone to whatever phone you want then activate it like you would regularly do on his line then make like 2 calls then call sprint and ask them to switch each phone to the account you want it on.
Sent from my PC36100 using XDA App
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Thanks for your input but I think you are missing a critical detail regarding this thread.
My dads phone is grandfathered into no $10 fee for his current smartphone, swapping to any other phone even for an instant will result in the $10 fee on his account for having a smartphone.
Your suggestion includes the idea of activating the upgrade phone on my dads account. I wanted to know if it was possible to upgrade and NOT activate so that he would not be charged $10 on his line AND I would get an upgrade phone. The end of this story is
TO MY KNOWLEDGE IT IS NOT POSSIBLE TO UPGRADE A LINE AND NOT ACTIVATE THE PHONE AT ALL ON THAT PARTICULAR LINE.
AND
THIS ONLY REALLY MATTERS IF THE LINE BEING UPGRADED IS GRANDFATHERED IN TO NOT PAYING $10 FOR A SMARTPHONE AND THAT PERSON CURRENTLY HAS A SMARTPHONE.

He will only get charged once unless the phone that gets swapped with his upgrade is a smartphone that gets charges the 10$ then he will get charged every month
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sharkboy0901 said:
He will only get charged once unless the phone that gets swapped with his upgrade is a smartphone that gets charges the 10$ then he will get charged every month
Sent from my PC36100 using XDA App
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That's what he's trying to do. Dad has a smartphone and this guy is trying to get the 3d for himself. Activating the 3d on dads line, even for a minute, will trigger the $10 smart phone fee for for dad. Since he said dad already has a smartphone currently.
Some brick and mortar stores will do this, like best buy or radio shack. I bought a phone as a gift using an upgrade and held it for over 2 weeks before activating. Just call in and have them activate it on your line. Should be fine. Even from sprint.com should be ok. Just call in and have them release the phone from that line first, account owner may need to make the call. Then have it activated on your line.
Key is to not power it up until they are activating it to your line. Since if it's tied to his line, it will try to auto activate. When it connects to the network the first time, it will try to activate on whatever line sprint originally programmed it to. That line is changed when you call them in to activate it, after having it released from his line first.
Sent from my PG86100 using xda premium

KB112 said:
That's what he's trying to do. Dad has a smartphone and this guy is trying to get the 3d for himself. Activating the 3d on dads line, even for a minute, will trigger the $10 smart phone fee for for dad. Since he said dad already has a smartphone currently.
Some brick and mortar stores will do this, like best buy or radio shack. I bought a phone as a gift using an upgrade and held it for over 2 weeks before activating. Just call in and have them activate it on your line. Should be fine. Even from sprint.com should be ok. Just call in and have them release the phone from that line first, account owner may need to make the call. Then have it activated on your line.
Key is to not power it up until they are activating it to your line. Since if it's tied to his line, it will try to auto activate. When it connects to the network the first time, it will try to activate on whatever line sprint originally programmed it to. That line is changed when you call them in to activate it, after having it released from his line first.
Sent from my PG86100 using xda premium
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First, I would like to thank you for understanding my thread and posts and posting something that makes sense.
I'd like to mention that I have a 3d now and I just bought it on craigslist. This thread is really just informative at this point as I do not have a problem to solve any longer.
When I went to radio shack I tried to tell them it was "a gift for my dad". They told me that basically they could not give me the phone without activating. The guy there is older and not really very savvy so it could just be that or the policy has changed. How long ago did you do the gift thing?

FYI asurion is out of evo4g now replacing claims with the evo3d so basically $100 to upgrade to evo3d

knotcw said:
FYI asurion is out of evo4g now replacing claims with the evo3d so basically $100 to upgrade to evo3d
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You certain about that?
Sent from my PC36100 using xda premium

Action B said:
First, I would like to thank you for understanding my thread and posts and posting something that makes sense.
I'd like to mention that I have a 3d now and I just bought it on craigslist. This thread is really just informative at this point as I do not have a problem to solve any longer.
When I went to radio shack I tried to tell them it was "a gift for my dad". They told me that basically they could not give me the phone without activating. The guy there is older and not really very savvy so it could just be that or the policy has changed. How long ago did you do the gift thing?
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The last time I did this was last Christmas. But I just spoke to a Sprint rep least week about this. I activated an old flip phone for my son, as he trashed his phone (which is why he won't get a nice phone). The rep was telling me he had an upgrade (which I knew) and I could get myself the iPhone using his upgrade. Plus on Sprint users forum, lots of people bought iPhones and sold them with no issues. Just had to call in and release the phone from their account if anything.
Sent from my Warmed up Shooter.

[Q] Did you upgrade your phone @ Walmart?

Ok, so this question is for people that used an upgrade and bought the SGS2 @ Walmart. Or any other phone at that.
Story -
I upgraded one of my lines(my sisters') and got the SGS2. The line I upgraded didn't have a data plan on it.
I knew that once upgrading I was gonna at least have to pay a minimum of $10 for the 4G plan even though I was gonna use the phone on a different line(my own).
I told that to the Walmart girl, she activated the phone, she said I was gonna get billed for the activation fee, did all the paperwork and went about my business. However she never did link the new sim card to the upgraded line.
So once I got home I activated the new sim card on (my line) and started using the SGS2. Not once did I put in the sim card of the actual line (my sisters') on the phone.
So now two months later, I still have an upgrade on the same line, I haven't had an upgrade fee or been charged for the data (which I don't even know if it got activated because the phone on that line is just a basic Samsung Gravity) and haven't tried to use the internet.
Question?
So how long did it take you to finally see it (fees)on your phone bill?
Do I not have any fees because the phone got linked to a different line than the one purchased on?
At this point it seems I bought the phone at Walmart at the full upgrade price without actually upgrading the line and no added fees (data fee, upgrade fee)
I'm curious because I thought by now I would of had those fees on my bill and that line would no longer be eligible for an upgrade.
Has anyone else had this experience at Walmart buying a phone?
#Havingablast w/ my SGS2

Actually sounds like a Tmobile mistake. My little sister and her husband got an upgrade on both of their lines a few months ago. The upgrades never showed on their account and they still both have an upgrade. And, they got an upgrade mid last year, which also never showed on their account. So they've had 2 upgrades in a year and still have a full upgrade on each line. I wish they would eff my account up like that lol. But yea, it doesn't surprise me a bit.
Sent from my SGH-T989 using Tapatalk

mikeyinid said:
Actually sounds like a Tmobile mistake. My little sister and her husband got an upgrade on both of their lines a few months ago. The upgrades never showed on their account and they still both have an upgrade. And, they got an upgrade mid last year, which also never showed on their account. So they've had 2 upgrades in a year and still have a full upgrade on each line. I wish they would eff my account up like that lol. But yea, it doesn't surprise me a bit.
Sent from my SGH-T989 using Tapatalk
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Lucky them, lol. Well sounds good to me, this way I'll actually use the upgrade for my sister and give her a new phone for Christmas.
Looks like I'm gonna do all my upgrades at Walmart, lol.
#Havingablast w/ my SGS2

Oooppps.double post!
#Havingablast w/ my SGS2

The funny thing is they've told Tmobile about the mistakes and they don't seem to care. So I doubt its something that would come back on you.
Sent from my SGH-T989 using Tapatalk

Don't talk about it anymore lol u got away with a free upgrade.. it happens sometimes even in the corporate stores
sent from my real Gs move in silence like lasagna

mbernusg said:
Don't talk about it anymore lol u got away with a free upgrade.. it happens sometimes even in the corporate stores
sent from my real Gs move in silence like lasagna
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Ok I won't, lol. I just couldn't believe it, lol.
#Havingablast w/ my SGS2

[Q] AT&T Preorder Problems?

Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.

SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Click to collapse
I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.

nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
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Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.

SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.

Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.

Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2

SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Click to collapse
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS

imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.

netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.

I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
Sent from my SGH-I777 using xda app-developers app

Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
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You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.

imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.

SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
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You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2

Comon now guys, let's keep it civil on on-topic.

My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:

barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?

Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
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Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.

Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith

DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.

barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
Click to expand...
Click to collapse
Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
Sent from my Galaxy Nexus using Tapatalk 2

Warning to those who used the Best Buy Loophole to upgrade!!!

So I decided to to return my S7 and stick with my S6. That's another discussion...
Originally I I used the BB method and upgraded my 2 lines to the S6 and S6 Edge on Oct 23 to beat the Nov 15 deadline before unlimited data price increase. Got the phones shipped to me. Immediately threw away the sim cards that came in them and installed my old sim card. It used to be new activations were tied to the sim card not IMEI. Well that's changed. Sometime after the 15, Verizon closed that loophole and started doing it via IMEI. Anyway, when I put the sim card back into my S6, it went through activation again and it flagged the imei and switched me to 2GB. I wasn't expecting it to activate again so it caught me off guard. Now I've loss unlimited, and I'm 7GB overage on my data plan. I've been fighting with them all day trying to get it changed back because it was fine before but now it switched. My receipt from BB clearly shows keep existing plan. It did not force me to switch due to upgrade. The last person I spoke with said she will try to get my udp re-instated but it had to go through some "off-line group". I'm waiting for a response. One this is for certain. If they don't get me switched back, eff you verizon, I'll be switching to ATT. There is no reason for me to stay with you if I don't have udp anymore. That's the only reason I stuck around.
One thing I'd like to add is I'm not an abuser of data. At most I use 15gb a month. Sometimes I use only 2 to 3GB. I just like the fact of not having to worry if I'm going to go over. That and the fact I refuse to pay more to get less!

I did the exact same thing. I have few theories as well but maybe you and I can figure out together to beat the system.
We have 2 lines as well and use about 18gb each more or less. Just streaming audio most of the day while at work.
But theory was my phone was shipped from a best buy store instead of a warehouse like normal.
I would keep on Verizon to make sure they give you it back, I have mine back but when I fought them on returning my UDP they didn't put the work order in like they said. So just call back every day or every other day.
I will try again to upgrade and activate the phone on my line that is not up for upgrade and then switch it back. But white trying this I am thinking about bypassing the whole phone activation part. Far as skipping the setup where you just can play around with phone and OS then pop the old sim in? Just a theory though.

anrichardson said:
I did the exact same thing. I have few theories as well but maybe you and I can figure out together to beat the system.
We have 2 lines as well and use about 18gb each more or less. Just streaming audio most of the day while at work.
But theory was my phone was shipped from a best buy store instead of a warehouse like normal.
I would keep on Verizon to make sure they give you it back, I have mine back but when I fought them on returning my UDP they didn't put the work order in like they said. So just call back every day or every other day.
I will try again to upgrade and activate the phone on my line that is not up for upgrade and then switch it back. But white trying this I am thinking about bypassing the whole phone activation part. Far as skipping the setup where you just can play around with phone and OS then pop the old sim in? Just a theory though.
Click to expand...
Click to collapse
I've been working with a single person over there and she is supposed to have me switched back to udp by Monday. I have it all in writing through email. Plus my receipt from the original S6 purchase from BB clearly states keep "existing plan". So, it's not a matter of trying to beat the system. It's a matter of a mistake on their side. It's sort of like when they advertise the price wrong in store, unless they put out a correction, they sell it to you at the price they originally listed. Anyway, come Monday, if it's not fixed, I'm switching. Nothing ties you to the carrier anymore since all of them pay your ETFs to switch. And the whole Verizon has the best network thing, that's debatable. I have my boys on T-mo and other family on ATT. I've been in instances where I had weak or no service but they had service. I'm not going to argue though that rural areas, Verizon by far kicks everyone's ass. But then again, it's pretty slow in rural areas and how often do I go into rural areas anymore.

I did the same thing to FOUR line. The one line was not delivered until after Nov 15 ad as soon as I activated the phone UDP was lost. I immediately returned the phone to BB and called Verizon and requested a inactive pricing requests (IPR). The particular phone line was 27GB over, LOL. After a few days UDP was back on the line, I was feeling better. I then was the first person to discover from the BB buying group to find that the 3 remaining lines had a PENDING UPGRADE. Not sure what to do and if I should keep the other 3 phones and hope for the best or take back and pay the extra $20 per month per line. Not wanting to loose UDP I returned the phones. It seems now that PU have been dropping off. But keeping those BB phones n your line it RISKY. Best bet is to sell them! 1 person claimed to have lost UDP after phone upgraded. Not happy paying the extra $20 but better than being stuck with $2GB in a 2year contract!
Google Verizon Upgrade Keep Unlimited Data to find a HUGE thread over at slick deals
BB

Bad Bimr said:
I did the same thing to FOUR line. The one line was not delivered until after Nov 15 ad as soon as I activated the phone UDP was lost. I immediately returned the phone to BB and called Verizon and requested a inactive pricing requests (IPR). The particular phone line was 27GB over, LOL. After a few days UDP was back on the line, I was feeling better. I then was the first person to discover from the BB buying group to find that the 3 remaining lines had a PENDING UPGRADE. Not sure what to do and if I should keep the other 3 phones and hope for the best or take back and pay the extra $20 per month per line. Not wanting to loose UDP I returned the phones. It seems now that PU have been dropping off. But keeping those BB phones n your line it RISKY. Best bet is to sell them! 1 person claimed to have lost UDP after phone upgraded. Not happy paying the extra $20 but better than being stuck with $2GB in a 2year contract!
Google Verizon Upgrade Keep Unlimited Data to find a HUGE thread over at slick deals
BB
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Click to collapse
That's the thing. I did this on October 23rd. All was fine. That is until I got my S7. S7 was fine too. But I decided to go back to my S6. Once I put the sim card back in the S6, it reactivated again and flagged it and switched to 2GB. Anyway, I hope it all gets straightened. At least I have in writing that I won't be charged for the overages. We'll see. I've just had crappy luck with Verizon lately. Went through 2 months of back and forth with Verizon FiOS to get my bill straightened out because my connection was ll messed up.

Pretty sure the only way to ensure the account doesn't get borked is to activate the phone on someone elses plan. Dunno if you can ever use the phone on your plan due to IMEI.
I suggest upgrading to the phone you can get the most money for, sell it, and buy what you want.

If you do the Best buy method you can never put your SIM in the phone that was upgraded on your number. Thats why I ordered a IP6 for the wife under my number and she ordered a S7 edge under her number. She does not care of android and I don't like IOS so it works out great. I will never put my SIM in her phone and vice versa or it will revert to a 2gb plan. If you don't have the option to not use your sim in the phone you ordered then you should trade someone phone for phone or sell it and buy the one you want so you won't have an issue. Not saying it is a guarantee though but we have been fine so far.

Can someone fill me in on how this loophole works?

DFA1 said:
Can someone fill me in on how this loophole works?
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There is no loophole anymore through Best Buy so don't do it.

ljv said:
There is no loophole anymore through Best Buy so don't do it.
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Click to collapse
I will attempt from another retailer. But not for another couple of weeks.

Well I'm not entirely sure what you guys did, but I just updated my phone in store at costco by switching my upgrade over to another line on my plan (if you're solo you'll never get this to work). Buying/upgrading through that line. The person should completely activate the phone on the non udp line, then switch the device back to the non udp's actual phone and sim. Sim's no longer fry by doing this. Once the phone has beeen activated and switched back you can pop your old sim into the new device and everything should be golden. The costco lady didn't believe me but I'm flying high with my udp on my s7 edge

p2kmafia said:
Well I'm not entirely sure what you guys did, but I just updated my phone in store at costco by switching my upgrade over to another line on my plan (if you're solo you'll never get this to work). Buying/upgrading through that line. The person should completely activate the phone on the non udp line, then switch the device back to the non udp's actual phone and sim. Sim's no longer fry by doing this. Once the phone has beeen activated and switched back you can pop your old sim into the new device and everything should be golden. The costco lady didn't believe me but I'm flying high with my udp on my s7 edge
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Click to collapse
So I have 2 lines that have UDP. My wife's line has an upgrade available.
So if I transfer the upgrade to my line and and the activate it on her line I should be able to keep my unlimited on both lines?

anrichardson said:
So I have 2 lines that have UDP. My wife's line has an upgrade available.
So if I transfer the upgrade to my line and and the activate it on her line I should be able to keep my unlimited on both lines?
Click to expand...
Click to collapse
If you only have the two lines that won't work. The upgraded line needs a new two year contract and UDP isn't available anymore so one of the lines would lose the data plan.

p2kmafia said:
If you only have the two lines that won't work. The upgraded line needs a new two year contract and UDP isn't available anymore so one of the lines would lose the data plan.
Click to expand...
Click to collapse
So my thought now is knowing somebody on verizon that has an upgrade as well and using there upgrade for my wife and using my wife's upgrade for them. that should work right?

anrichardson said:
So my thought now is knowing somebody on verizon that has an upgrade as well and using there upgrade for my wife and using my wife's upgrade for them. that should work right?
Click to expand...
Click to collapse
Whatever line you use the upgrade on HAS to renew their contract. So your wife's line cannot use the upgrade (unless paying via edge payments i.e. 800$ per phone, but don't quote me on that). You CAN use someone on another plan's upgrade and use their phone after they switch back phone's but then they'd lose their upgrade and be unable to use yours.

p2kmafia said:
Whatever line you use the upgrade on HAS to renew their contract. So your wife's line cannot use the upgrade (unless paying via edge payments i.e. 800$ per phone, but don't quote me on that). You CAN use someone on another plan's upgrade and use their phone after they switch back phone's but then they'd lose their upgrade and be unable to use yours.
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Click to collapse
I actually want to renew my 2 year deal because I would rather pay $200 or cheaper then pay the full retail price. I have done this twice before on each of our lines and was able to keep unlimited data by renewing 2 year deals.
Now the only thing is using the upgrade since I have unlimited data and have not yet been charged the extra $20 fee for unlimited data on either line yet. So my plan is to use her upgrade and then use it on my line to activate it or atleast bypass the activation setup and see if my unlimited data stays in tact. If it stays in tact then I will try to put it back on her line to see if stays in tact.
OR
I use somebody else's upgrade which will be just fine cause it's like adding another phone to the line. But when I use my upgrade for the person that gave me their upgrade, now does by activating the phone screw my unlimited data up? That is the biggest question? So I'll I am doing is swapping upgrades. I person upgrades there line but gives the phone to me and I would upgrade my line and give the phone to them. But when I upgrade my line and they take the phone to there separate account, will it take my unlimited data away?
That's the big question. But I will find out when I upgrade her line and have a friend activate it on her line that is a separate account and see what happens.

Update: I tried upgrading from the costco service and after litterally 4.5 days waiting to get it shipped or some kind of info after they charged me, I finally got another email saying that I had to agree to have my current phone be disconnected in order for the phone to be shipped. So they wanted to activate it like in store before shipping it to me. So I declined and canceled the order.
I already had pre ordered the S7 through best buy originally, but not sure if this happened in the fine print I did not read. But my wife's line never was disconnected at all before the S7 showed up. My UDP was just kicked off when I tried activating it.

Update #2
I reordered the S7 from best buy and again it shipped from store, not sure if there is any activating on there side or not.
But I bypassed the the activation setup to where you can just use the phone as a wifi device. Then I put a friends sim in the phone from an entirely different account and was able to make calls and nothing happened to my account far as any changes, but when I went to put my wifes sim in the phone, it recognized the sim and # but could not make any calls without activating it on her line.
So I then factory reset the S7 and tried activating with my friends account from bootup and when the phone activated, my account had changed, but here is what happened, It dropped my wifes phone like there was no device on her line and changed my data to 2gb. I tried to put my wifes sim in and still would not take it without activating it on her line. So I put my wifes sim back in her old phone and had to call verizon to get it back up and running and everything went back to normal even got UDP back with no hassle, cause the S7 was never activated on her line. SO...
It technically is doable, but the theory of just upgrading and selling it for retail price will still screw you over because the person that activates it will screw your line up unless they bypass the activation screen and who would take that chance.
SO what you need to do is just bypass the activation screen to where it's just wifi device then pop another users sim and your line will not change, I would recommend doing this only on your account and just swap upgrades.

ljv said:
So I decided to to return my S7 and stick with my S6. That's another discussion...
Originally I I used the BB method and upgraded my 2 lines to the S6 and S6 Edge on Oct 23 to beat the Nov 15 deadline before unlimited data price increase. Got the phones shipped to me. Immediately threw away the sim cards that came in them and installed my old sim card. It used to be new activations were tied to the sim card not IMEI. Well that's changed. Sometime after the 15, Verizon closed that loophole and started doing it via IMEI. Anyway, when I put the sim card back into my S6, it went through activation again and it flagged the imei and switched me to 2GB. I wasn't expecting it to activate again so it caught me off guard. Now I've loss unlimited, and I'm 7GB overage on my data plan. I've been fighting with them all day trying to get it changed back because it was fine before but now it switched. My receipt from BB clearly shows keep existing plan. It did not force me to switch due to upgrade. The last person I spoke with said she will try to get my udp re-instated but it had to go through some "off-line group". I'm waiting for a response. One this is for certain. If they don't get me switched back, eff you verizon, I'll be switching to ATT. There is no reason for me to stay with you if I don't have udp anymore. That's the only reason I stuck around.
One thing I'd like to add is I'm not an abuser of data. At most I use 15gb a month. Sometimes I use only 2 to 3GB. I just like the fact of not having to worry if I'm going to go over. That and the fact I refuse to pay more to get less!
Click to expand...
Click to collapse
FYI they're starting phase 2 with the udp and will be increasing it regardless.
Sent from my SM-G930V using XDA-Developers mobile app

seshaz said:
FYI they're starting phase 2 with the udp and will be increasing it regardless.
Sent from my SM-G930V using XDA-Developers mobile app
Click to expand...
Click to collapse
Phase 2?
Sent from my SM-G930V using Tapatalk 2