Develop Bugs

Please help me tell Sprint what the problem is with my phone

I have the EVO version 003 and it seems to run just fine save for one problem that the Sprint stores have been quick to dismiss. I have a Seidio car dock and at first it appeared that I might have a bad dock as it did not charge the phone. The phone recognized the dock and went into car mode, but did not charge. When I brought it into the Sprint store last night they tested it with another evo which did charge. So the problem is obviously with the evo. But where? I've run it stock and rooted with a variety of kernels (no SBC). It charges fine through AC and I think it's fine with USB (how can I be certain?)
Help.

Does it charge when plugged into a PC via USB?

Yes. I don't know how quickly it is supposed to charge but it does charge

this issue has been seen with several kernals. so the problem is probably your fault for flashing what ever kernal you are on. flash stock unmodified kernal and try again.

Can you tell me what the issue is? I did all I could to search for the problem before posting but didn't even know what the jump off point was. I've run the phone completely stock with no positive result.

hgelpke said:
Can you tell me what the issue is? I did all I could to search for the problem before posting but didn't even know what the jump off point was. I've run the phone completely stock with no positive result.
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Have you flashed the original HTC Stock#15 kernel to the phone?

I've unrooted the phone and returned it to factory stock so if I'm not mistaken, it should be running #15.

how do you know it aint the dock???? how did you eliminate it as the issue????
the EVO and many new phones... have safe gaurds for protection when charging....
have you plugged another EVO into that doc? see if it charges???

Dan330 said:
how do you know it aint the dock???? how did you eliminate it as the issue????
the EVO and many new phones... have safe gaurds for protection when charging....
have you plugged another EVO into that doc? see if it charges???
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They eliminated the issue when the Sprint Store got another Evo to charge on it. The battery stops charging but it still registers the cable being plugged in (by a green light in the upper left hand corner).
Read, sir, it's FTW.
I have no idea what the problem could be, but what I'd do is find someone with a set-up that does work (kernel/rom) with 0003 hardware and the dock and mimic their set up to see if that works.
Best of luck.

Slight update - the phone will not charge above 84% on usb. It's been lingering there for about 2 hours.

AbsolutZeroGI said:
They eliminated the issue when the Sprint Store got another Evo to charge on it. The battery stops charging but it still registers the cable being plugged in (by a green light in the upper left hand corner).
Read, sir, it's FTW.
I have no idea what the problem could be, but what I'd do is find someone with a set-up that does work (kernel/rom) with 0003 hardware and the dock and mimic their set up to see if that works.
Best of luck.
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i stand corrected... read it twice.. but I completely miss-read it.
now that my afternoon coma is over.. I see it now.
well i dont see why sprint can deny this repair.. if a new evo was charging in front of this face.. and yours will not. and you had returned it to stock before you took it in.
I would ask to talk to his manager...
and state that if he did not do what is right.. you will send Dan H. a letter and give store location, manger name, and tech name.

The problem is that they plug the phone into the AC charger and if it charges then they assume it to be alright. USB charging (and in turn, the dock charging) is a longer issue that they are not equipped to, or do not want to, repair. That's why I'm stuck. How can I tell them there is a charging issue if it is an issue that takes hours to repair?

Resolved. Charge port was dirty. Cleaned at Sprint and all is well.
Sent from my PC36100 using XDA App

[Q] Kernels and charging

I've been messing around with roms for a while now, and I've finally chosen one that I really like, but the other day I decided to start playing with kernels, and I flashed netarchy-toastmod-4.3.2-cfs-sbc-havs-more-universal-signed. Once I flashed it, my phone would no longer charge at all. When I plug it in, the orange charging indicator would come on for just a second, and then turn off as if I unplugged it.
I had this happen once before, when I installed the fullHDMI app, I read that if I installed a custom kernel I would get better performance, and the same thing happened.
Luckily I am OCD about most things I do, and I ALWAYS Nandroid, so I was easily able to revert back to my former rom and kernel with no problems.
And the last time, my phone would charge fine if it was off, so worst case scenario, until I did a restore, I could get by just turning my phone off and charging til it was ready. But this time, my phone wouldn't do either! When its on, again, light comes on for a second, then turns off. And when its off, I don't even get that much!
I have never had an official htc charger (bought my phone on Craigslist and the guy "forgot it"), but I used to use my old Samsung Reclaim charger with no problems. Therefore, I can't remember whether or not the charger I'm currently using (stupid Rocketfish micro usb charger from best buy) ever charged my phone when its off.
Which brings me to my question, really. How do kernels affect charging on the Evo? I've read elsewhere about people having issues after flashing a new kernel. And really, does it matter if you're using an aftermarket charger or the OEM htc charger?
I would love to be able to play with new kernels and see what's best for my battery life, but every time (btw, if its relevant, the 2 times I've tried flashing a kernel without a full Rom I've had charging issues) I've tried I run into trouble, and I am terrified that I'll flash and forget, and won't have enough battery life to restore to my old kernel!
Edit: Also, whenever I forget my charger at home, I can usually find one laying around at work, and the one I usually use, some AT&T micro usb charger, has never worked unless my phones off, even with the built in kernels. It works perfect, on or off, with my buddys stock, non-rooted Evo. I haven't tried it lately, so I'm not sure if it'll even charge while off. I just feel like my charging issues are kernel related, and I wouldn't think the kernel would affect anything while the phone is turned off? Do different kernels work only with certain chargers? And do some chargers only work when enabled by certain kernels? I find it hard to believe that there's anything physically wrong with my phone when I can always restore and get it working again, but at the same time, its weird to me that some work while my phones off, and others do not.

Update: Just tried the Rocketfish charger while off. Phone does not respond to it whatsoever.. I need my Reclaim charger back! But again, this raises the question, do some chargers only work when enabled by certain kernels? Why would this charger not work when the phone is off, when no software is running, but work fine when its on and certain kernels are running??

Nothing??
Does anybody know anything about this?

that's weird man. if your phone isn't charging even when the phone is off, then it's not kernel related, it would be hardware related (possibly your charger port on the bottom of the phone) i read somewhere that the charger port has been reported to break off easily. have you connected it to a computer to see if the computer recognizes it?
edit: i noticed you were using an SBC kernel. I'm not gonna get into the whole debate about if sbc fries batteries and stuff, but have you tried swapping out your battery for another one? maybe the battery is fried?

gotshores said:
that's weird man. if your phone isn't charging even when the phone is off, then it's not kernel related, it would be hardware related (possibly your charger port on the bottom of the phone) i read somewhere that the charger port has been reported to break off easily. have you connected it to a computer to see if the computer recognizes it?
edit: i noticed you were using an SBC kernel. I'm not gonna get into the whole debate about if sbc fries batteries and stuff, but have you tried swapping out your battery for another one? maybe the battery is fried?
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I think its your charger too. I've had other phone (hybrids..yuck) that were very charger sensitive so it would not surprise me at all. THIS is the same charger that came with the phones so it will work or if your an ebayer like myself than go THIS route since its cheaper. And I've used SBS kernels since they first arrived on the seen and still to this day have had no problem, but everyone is different.
I also have had a phone with a broken usb port. It wont let you charge unless the port is wiggled just right and as soon as the phone is moved itd stop charging. Your issue definitely sounds like a charger problem to me.
Also, next time try to sum everything up in a paragraph or so. Many people will turn down a question when they have to read an essays worth of info.

Yeah sorry, I know I wrote a novel. I was kinda drunk and wanted to get the facts out there. I know my problem is not hardware related though. Charges perfect, no wiggling required, while my phone is on. Won't charge whatsoever, no matter how much I wiggle, with the phone off. It's just weird to me..

And the second the kernel loads after the boot animation (screen dims and 4 softkeys light up) my phone starts charging. Can a kernel make a charger that's not compatible compatible?

I believe the kernels are based off of HTC Stock Kernels, they are just tweaked to achieve greater performance. I've never seen any evidence of Dev's adding/removing charger compatibility so Id say its safe to say no.
mhoffman54 said:
... I was kinda drunk...
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Nuff said! Been there. lol

mhoffman54 said:
Yeah sorry, I know I wrote a novel. I was kinda drunk and wanted to get the facts out there. I know my problem is not hardware related though. Charges perfect, no wiggling required, while my phone is on. Won't charge whatsoever, no matter how much I wiggle, with the phone off. It's just weird to me..
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mhoffman54 said:
And the second the kernel loads after the boot animation (screen dims and 4 softkeys light up) my phone starts charging. Can a kernel make a charger that's not compatible compatible?
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I've never experienced anything like that before. Very strange. I wouldn't think that a kernel would prevent the phone from charging while the phone is powered off. I also wouldn't think that a kernel could make an 'incompatible' charger 'compatible'. If the charger is Micro USB, it *should* be compatible. I always use the charger that came with my phone, but I have used other ones in a few different instances, and have never had a charging issue whatsoever. Some chargers have different ratings, such as 1Amp charge output, or .5A charge output. Generally USB and car chargers charge at .5A, while wall chargers charge at 1A. The Evo should charge with either one, as long as the cable is Micro USB. I just don't see how a charger could even be 'incompatible', unless the charger itself was no good. My guesses are, either a bad battery, or a bad connection where the battery makes contact. Or, a hardware issue. There is a known problem for some Evo's, where the solder joints that connect the USB charge port to the motherboard fail. Poor solder joints. That could be your problem. I just don't buy that it's software related, because the phone should charge when it's powered down, regardless of the software. However, it is strange that this happened right after changing kernels, and nandroid restoring to your previous setup alleviated the problem...that is strange. I guess the easiest and least invasive thing to try would be flashing a few different kernels, and see how different kernels affect the problem. If the problem persists no matter what kernel / rom combo you're on, then it's not software related. If the problem goes away when you change kernels, then maybe somehow it is software/kernel related. It's just very odd.

Htc Evo not charging

My evo was getting low on battery and I plugged it in. I went to check on it a half hour later and it wasn't charging. I plugged it into my computer and used multiple charging cords and it still won't charge. The battery is dead now. What can I do now? I am rooted and am scared to take it in.

Dany8907 said:
My evo was getting low on battery and I plugged it in. I went to check on it a half hour later and it wasn't charging. I plugged it into my computer and used multiple charging cords and it still won't charge. The battery is dead now. What can I do now? I am rooted and am scared to take it in.
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Just to be clear, did the phone die completely before you tried to start charging it? Or did you plug it in before it actually died, and then it still wouldn't charge, and died anyways?
If it died completely on it's own, and then you plugged it in, and it won't take a charge (no led charging light), then your battery is most likely toasted. You can try leaving it plugged into the wall charger for some time, and see if it starts charging again, but it may not. Lithium Ion batteries don't like to be drained completely. They can get so low, to a point that the battery won't recieve a charge. It has something to do with the software in the phone not letting it. I've heard that if you have an actual wall charger, to put the battery directly on that, and it may charge up again. Otherwise, you need a new battery, most likely.
If you plugged it in before it actually died, and it still wouldn't recieve a charge, I would have to take a guess and say that there might be a problem with your usb/charge port (because you did say you tried other cables already, right?, so that should rule out a bad cable)
If you have any other batteries, try one. Or if you do happen to have a direct wall charger, put the battery on that and try to charge it up.
What rom/kernel combo are you currently on?

The battery was at about 24% when I plugged it in. I plugged in and the led didn't come on. It's been on the charger for about an hr. I tried a bb charger no luck and also plugged it into my computer.
I was running CM7 RC4 with savage zen 1.0.1 cfs havs sbc at the time. I got scared that i would have to take it in when the battery was getting low so I tried to flash the pcj136 zip on my sd card but it was corrupted (good time to find outit was corrupted) but after that I flashed back to my stock rooted backup. That's what it's on now. The led still didn't come on.

Dany8907 said:
The battery was at about 24% when I plugged it in. I plugged in and the led didn't come on. It's been on the charger for about an hr. I tried a bb charger no luck and also plugged it into my computer.
I was running CM7 RC4 with savage zen 1.0.1 cfs havs sbc at the time. I got scared that i would have to take it in when the battery was getting low so I tried to flash the pcj136 zip on my sd card but it was corrupted (good time to find outit was corrupted) but after that I flashed back to my stock rooted backup. That's what it's on now. The led still didn't come on.
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Okay, so you were able to successfully get the stock rooted rom flashed before the battery died? So you were running the stock rooted rom before it actually died? Still no charging on the stock rooted rom eh? Personally, i would find a way to get your battery charged up. Either take it to a sprint store, or if you have any friends that have a hero or an evo, pop it in there and charge it up. Once you're charged up, you can then have some time to unroot and turn S on if you need to, so you can take it in. It would also allow you test a couple more things, and be sure that it's not software related. (sounds like a bad usb/charge port to me) There isn't a lot you can do without being able to turn it on.
And you meant to say you tried to flash a PC36IMG, right?

Haha yes PC36IMG
Yes now I am running the stock rooted rom. As soon as I flashed the stock rooted rom it died.
My friend has a evo so I think I'll try to use my friends battery to see if it will work. To me it seems like a bad USB port but I'll try the battery. Hopefully it will work.

Dany8907 said:
Haha yes PC36IMG
Yes now I am running the stock rooted rom. As soon as I flashed the stock rooted rom it died.
My friend has a evo so I think I'll try to use my friends battery to see if it will work. To me it seems like a bad USB port but I'll try the battery. Hopefully it will work.
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Yea, as I stated above, I also believe it's a bad usb/charging port. I just think you should use your friends evo to charge your battery, so you can then put your fully charged battery back in your phone, and unroot it if you need to take it in. Just beware, that if it is a bad usb/charge port, I have heard of Sprint giving people a tough time with repairing it (its a known problem). Sprint claims it to be cosmetic damage or physical damage or some bs like that.

I thought this issue would be fixed already. I got my evo in Dec and it's hw 0004.Cosmetic damage? Wow. How is it cosmetic damage when you can't use your phone? If I do have to take it in will sprint fix my evo? I have insurance through best buy.

Dany8907 said:
I thought this issue would be fixed already. I got my evo in Dec and it's hw 0004.Cosmetic damage? Wow. How is it cosmetic damage when you can't use your phone? If I do have to take it in will sprint fix my evo? I have insurance through best buy.
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I have seen people reporting here on XDA, that Sprint refused to fix the problem, and insisted upon either sending it to HTC or using your insuarnce. I'll see if i can find the thread for ya to look at, it wasn't too longg ago.

Cool, thanks

Dany8907 said:
Cool, thanks
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http://forum.xda-developers.com/showthread.php?t=1008960
I've seen more on the subject kicking around here, but the dang search is currently down. I got lucky by finding that one on page 7!

This happened to me as well. I was using my EVO (rooted to Warm ROM) as a GPS today driving down to NYC. The battery wasn't completely dead yet and I was using a car charger to the phone. All of a sudden, the phone just reset! I had no clue why. I used my brother's EVO for GPS and after a little while, his started to reset as well! After I got home my phone wouldn't charge with the wall charger USB so I used my cradle charger to directly charge the battery, which worked and now my phone is on and the usb wall charger works again.
http://www.amazon.com/gp/product/B004T07XNY/ref=cm_cr_thx_view

Please Advise! Battery Disconnect Problems.

Hey XDA, what's good? OK so my wife's note 2 was stolen and we received what I am guessing is a refurbished one from our wireless insurance provider. The first day we got it I noticed the popup (battery disconnected) when I plugged in the charger. Now it's been about a week and the phone only charges when I play with it by pulling out the battery, putting it back in, and turning it on (a few times usually). Otherwise, sometimes it will just hang on the battery screen and the charging animation freezes and then, up pops the dreaded yellow triangle with a battery in it. So, I have been begging her to just let me root and flash a different rom/kernel combo, but she wants/likes it stock , (which is nbd, could flash the stock tw Rom), and the company who supplied the phone to our insurance provider wants us to ship it back so they can either replace, or fix the phone. Funny thing is, Sprint techs wanted nothing to do with it! We dropped it off as they asked and not even 20 min later they called and said come get it we can't fix it!? So, here is my dilemma, could this b a software issue? Or is flashing a Rom not a possible fix? I've tried other usb cords and checked the usb port, battery/phone terminals, and tried gently moving the usb plug around to see if it was the issue, as I've had Samsungs in the past with similar problems. Any help would be awesome! Thanx, from one Android junkie to another.
Sent from my HTCONE using xda premium

fastlyfe941 said:
Hey XDA, what's good? OK so my wife's note 2 was stolen and we received what I am guessing is a refurbished one from our wireless insurance provider. The first day we got it I noticed the popup (battery disconnected) when I plugged in the charger. Now it's been about a week and the phone only charges when I play with it by pulling out the battery, putting it back in, and turning it on (a few times usually). Otherwise, sometimes it will just hang on the battery screen and the charging animation freezes and then, up pops the dreaded yellow triangle with a battery in it. So, I have been begging her to just let me root and flash a different rom/kernel combo, but she wants/likes it stock , (which is nbd, could flash the stock tw Rom), and the company who supplied the phone to our insurance provider wants us to ship it back so they can either replace, or fix the phone. Funny thing is, Sprint techs wanted nothing to do with it! We dropped it off as they asked and not even 20 min later they called and said come get it we can't fix it!? So, here is my dilemma, could this b a software issue? Or is flashing a Rom not a possible fix? I've tried other usb cords and checked the usb port, battery/phone terminals, and tried gently moving the usb plug around to see if it was the issue, as I've had Samsungs in the past with similar problems. Any help would be awesome! Thanx, from one Android junkie to another.
Sent from my HTCONE using xda premium
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From experience, I think it's a charging-port/usb-port issue. I didn't hear any reports so far of a software issue preventing a phone from charging.
Sent from my GT-N7100
ROM: ARHD 19
KERNEL: Stock

Yes it's a hardware problem for sure...

Thanx guys we sent it out!
Sent from my HTCONE using xda premium

Phone wont charge or turn on

I have a Verizon HTC One M8, and for the past weeks it was having trouble charging. I could tell the charging port was going bad. I tried everything I could with software. but nothing, but nothing helped it charge. Yesterday it completely stopped charging, and today the battery is completely drained and it wont even turn on, and plugging in a charger does nothing besides the red notification like blinking sometimes. I am going to get it replaced under warranty, but my problem is I have s-off, and TWRP, although as part of my attempts to get it working again I am running a stock rom. What are the chances that they will deny my warranty because of this? Will they even be able to find out with a completely dead charging port? Thanks for the help.

So this is really strange, but somehow I fixed my problem. I applied 20v through the micro usb port for about 20 minutes, and then put it on the normal charger. Now its charging completely fine. I am still going to flash back to stock and get a replacement though.

Maybe Battery is damaged or Dead!
Visit customer care!