Please help me tell Sprint what the problem is with my phone - EVO 4G Q&A, Help & Troubleshooting

I have the EVO version 003 and it seems to run just fine save for one problem that the Sprint stores have been quick to dismiss. I have a Seidio car dock and at first it appeared that I might have a bad dock as it did not charge the phone. The phone recognized the dock and went into car mode, but did not charge. When I brought it into the Sprint store last night they tested it with another evo which did charge. So the problem is obviously with the evo. But where? I've run it stock and rooted with a variety of kernels (no SBC). It charges fine through AC and I think it's fine with USB (how can I be certain?)
Help.

Does it charge when plugged into a PC via USB?

Yes. I don't know how quickly it is supposed to charge but it does charge

this issue has been seen with several kernals. so the problem is probably your fault for flashing what ever kernal you are on. flash stock unmodified kernal and try again.

Can you tell me what the issue is? I did all I could to search for the problem before posting but didn't even know what the jump off point was. I've run the phone completely stock with no positive result.

hgelpke said:
Can you tell me what the issue is? I did all I could to search for the problem before posting but didn't even know what the jump off point was. I've run the phone completely stock with no positive result.
Click to expand...
Click to collapse
Have you flashed the original HTC Stock#15 kernel to the phone?

I've unrooted the phone and returned it to factory stock so if I'm not mistaken, it should be running #15.

how do you know it aint the dock???? how did you eliminate it as the issue????
the EVO and many new phones... have safe gaurds for protection when charging....
have you plugged another EVO into that doc? see if it charges???

Dan330 said:
how do you know it aint the dock???? how did you eliminate it as the issue????
the EVO and many new phones... have safe gaurds for protection when charging....
have you plugged another EVO into that doc? see if it charges???
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Click to collapse
They eliminated the issue when the Sprint Store got another Evo to charge on it. The battery stops charging but it still registers the cable being plugged in (by a green light in the upper left hand corner).
Read, sir, it's FTW.
I have no idea what the problem could be, but what I'd do is find someone with a set-up that does work (kernel/rom) with 0003 hardware and the dock and mimic their set up to see if that works.
Best of luck.

Slight update - the phone will not charge above 84% on usb. It's been lingering there for about 2 hours.

AbsolutZeroGI said:
They eliminated the issue when the Sprint Store got another Evo to charge on it. The battery stops charging but it still registers the cable being plugged in (by a green light in the upper left hand corner).
Read, sir, it's FTW.
I have no idea what the problem could be, but what I'd do is find someone with a set-up that does work (kernel/rom) with 0003 hardware and the dock and mimic their set up to see if that works.
Best of luck.
Click to expand...
Click to collapse
i stand corrected... read it twice.. but I completely miss-read it.
now that my afternoon coma is over.. I see it now.
well i dont see why sprint can deny this repair.. if a new evo was charging in front of this face.. and yours will not. and you had returned it to stock before you took it in.
I would ask to talk to his manager...
and state that if he did not do what is right.. you will send Dan H. a letter and give store location, manger name, and tech name.

The problem is that they plug the phone into the AC charger and if it charges then they assume it to be alright. USB charging (and in turn, the dock charging) is a longer issue that they are not equipped to, or do not want to, repair. That's why I'm stuck. How can I tell them there is a charging issue if it is an issue that takes hours to repair?

Resolved. Charge port was dirty. Cleaned at Sprint and all is well.
Sent from my PC36100 using XDA App

Related

Htc Evo not charging

My evo was getting low on battery and I plugged it in. I went to check on it a half hour later and it wasn't charging. I plugged it into my computer and used multiple charging cords and it still won't charge. The battery is dead now. What can I do now? I am rooted and am scared to take it in.
Dany8907 said:
My evo was getting low on battery and I plugged it in. I went to check on it a half hour later and it wasn't charging. I plugged it into my computer and used multiple charging cords and it still won't charge. The battery is dead now. What can I do now? I am rooted and am scared to take it in.
Click to expand...
Click to collapse
Just to be clear, did the phone die completely before you tried to start charging it? Or did you plug it in before it actually died, and then it still wouldn't charge, and died anyways?
If it died completely on it's own, and then you plugged it in, and it won't take a charge (no led charging light), then your battery is most likely toasted. You can try leaving it plugged into the wall charger for some time, and see if it starts charging again, but it may not. Lithium Ion batteries don't like to be drained completely. They can get so low, to a point that the battery won't recieve a charge. It has something to do with the software in the phone not letting it. I've heard that if you have an actual wall charger, to put the battery directly on that, and it may charge up again. Otherwise, you need a new battery, most likely.
If you plugged it in before it actually died, and it still wouldn't recieve a charge, I would have to take a guess and say that there might be a problem with your usb/charge port (because you did say you tried other cables already, right?, so that should rule out a bad cable)
If you have any other batteries, try one. Or if you do happen to have a direct wall charger, put the battery on that and try to charge it up.
What rom/kernel combo are you currently on?
The battery was at about 24% when I plugged it in. I plugged in and the led didn't come on. It's been on the charger for about an hr. I tried a bb charger no luck and also plugged it into my computer.
I was running CM7 RC4 with savage zen 1.0.1 cfs havs sbc at the time. I got scared that i would have to take it in when the battery was getting low so I tried to flash the pcj136 zip on my sd card but it was corrupted (good time to find outit was corrupted) but after that I flashed back to my stock rooted backup. That's what it's on now. The led still didn't come on.
Dany8907 said:
The battery was at about 24% when I plugged it in. I plugged in and the led didn't come on. It's been on the charger for about an hr. I tried a bb charger no luck and also plugged it into my computer.
I was running CM7 RC4 with savage zen 1.0.1 cfs havs sbc at the time. I got scared that i would have to take it in when the battery was getting low so I tried to flash the pcj136 zip on my sd card but it was corrupted (good time to find outit was corrupted) but after that I flashed back to my stock rooted backup. That's what it's on now. The led still didn't come on.
Click to expand...
Click to collapse
Okay, so you were able to successfully get the stock rooted rom flashed before the battery died? So you were running the stock rooted rom before it actually died? Still no charging on the stock rooted rom eh? Personally, i would find a way to get your battery charged up. Either take it to a sprint store, or if you have any friends that have a hero or an evo, pop it in there and charge it up. Once you're charged up, you can then have some time to unroot and turn S on if you need to, so you can take it in. It would also allow you test a couple more things, and be sure that it's not software related. (sounds like a bad usb/charge port to me) There isn't a lot you can do without being able to turn it on.
And you meant to say you tried to flash a PC36IMG, right?
Haha yes PC36IMG
Yes now I am running the stock rooted rom. As soon as I flashed the stock rooted rom it died.
My friend has a evo so I think I'll try to use my friends battery to see if it will work. To me it seems like a bad USB port but I'll try the battery. Hopefully it will work.
Dany8907 said:
Haha yes PC36IMG
Yes now I am running the stock rooted rom. As soon as I flashed the stock rooted rom it died.
My friend has a evo so I think I'll try to use my friends battery to see if it will work. To me it seems like a bad USB port but I'll try the battery. Hopefully it will work.
Click to expand...
Click to collapse
Yea, as I stated above, I also believe it's a bad usb/charging port. I just think you should use your friends evo to charge your battery, so you can then put your fully charged battery back in your phone, and unroot it if you need to take it in. Just beware, that if it is a bad usb/charge port, I have heard of Sprint giving people a tough time with repairing it (its a known problem). Sprint claims it to be cosmetic damage or physical damage or some bs like that.
I thought this issue would be fixed already. I got my evo in Dec and it's hw 0004.Cosmetic damage? Wow. How is it cosmetic damage when you can't use your phone? If I do have to take it in will sprint fix my evo? I have insurance through best buy.
Dany8907 said:
I thought this issue would be fixed already. I got my evo in Dec and it's hw 0004.Cosmetic damage? Wow. How is it cosmetic damage when you can't use your phone? If I do have to take it in will sprint fix my evo? I have insurance through best buy.
Click to expand...
Click to collapse
I have seen people reporting here on XDA, that Sprint refused to fix the problem, and insisted upon either sending it to HTC or using your insuarnce. I'll see if i can find the thread for ya to look at, it wasn't too longg ago.
Cool, thanks
Dany8907 said:
Cool, thanks
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1008960
I've seen more on the subject kicking around here, but the dang search is currently down. I got lucky by finding that one on page 7!
This happened to me as well. I was using my EVO (rooted to Warm ROM) as a GPS today driving down to NYC. The battery wasn't completely dead yet and I was using a car charger to the phone. All of a sudden, the phone just reset! I had no clue why. I used my brother's EVO for GPS and after a little while, his started to reset as well! After I got home my phone wouldn't charge with the wall charger USB so I used my cradle charger to directly charge the battery, which worked and now my phone is on and the usb wall charger works again.
http://www.amazon.com/gp/product/B004T07XNY/ref=cm_cr_thx_view

Why does my phone act like it's plugged in all the time...

Just got my phone yesterday. Running Calk's 2.7 and ICS theme, set dpi to 160, looks and runs awesome. However, it always thinks it's either charging or plugged into USB. the red LED never wants to turn off. how can I remedy this problem?
Possibly try turning it off, booting to recovery, clearing cache/dalvik-cache, and then clear battery stats
Was it like this prior to rooting and custom rom?
Apk, that didn't do it.
yes, it did the same thing beforehand. Except takng out the battery solved the problem once.
Get it exchanged ASAP. This is a defect with the USB port. Has NOTHING to do with software. I was outside of my 14 day return and Sprint made me send it to Samsung to get fixed. $7 jig and two weeks later it was fixed.
With my tech background I would say check the charging port. Could be a metal shaving or *gasp* corrosion!
Sent from my SPH-D710 using XDA App
my phone sort of has the same issue...it charges fine but i cant get it to connect to my computer..my phone thinks it still charging yet i have it plugged in my computer it doesnt give me the option to switch it to usb mass storage..
Got it on Craigslist, no exchange possible.
Dioscorus said:
Got it on Craigslist, no exchange possible.
Click to expand...
Click to collapse
Shouldn't matter. The phone has a one year warranty from Samsung. I bought my wife an Epic on craigslist last year and had it repaired under warranty.
Sent from my SPH-D710 using XDA App
Yup. I had the same problem. I think it is related to the USB port (from reading a few SGS2 threads). I took it to the Sprint Store and they said the USB port looks good. They reset it and it still acted that way. However, 2 hours later the problem is gone. They ordered me a replacement so I'm still going to take it because who knows why the problem starts. I did have Calk's rom and also have the battering monitoring widget by 3C and I had cleared the battery stats multiple times prior to the symptoms starting. Just proving as many clues as possible...
What do you mean by reset?
Funny I see you have this problem (not really funny) because I noticed the same thing last night and just figured it was Rom related.
It sucks... can you give more details about the reset process? Soft reset?
and bump...
Dioscorus said:
and bump...
Click to expand...
Click to collapse
Try this http://forum.xda-developers.com/showthread.php?t=1344882 and see if it helps.
Sent from my SPH-D710 using Tapatalk
no dice
I had the same problem.
The red light was on all the time, only went out when I got a text. If I pulled the battery the phone would show like it was charging as soon as I put it back in. It would show the battery animation on the screen not plugged in.
After a battery pull the phone would also not boot using the power button, had to boot to recovery and boot from there.
Took it to sprint, they gave me a new battery. Solved the problem only until phone was plugged in to charge. Then started all over again.
Turned out to be a problem with the USB port and they ordered me a replacement.
got it fixed! looks like the pcb on the port was sitting too close to the lower edge of the phone. pushed it up gently and now it seems to be working. thanks for the direction, nivron.
my other concern is that battery life sucks ass. drains really quick (at the rate of ~6%/hr!). again, running calk 2.7 + ics theme. also, taking out the battery seems to reduce the life 20%. what's the deal...
Hmm, now the USB cable needs to be at a certain angle for the phone to charge. Is there any way a Sprint store could furnish a replacement for me?

[Q] GNex will not charge / USB Host not recognised

Hey all
Wonder if anyone can shed any light on what I think is a unique problem - in that I can't find anyone with the exact same issue.
Last weekend I took the SIM card from my GN to place in another phone I was trying out. The GN was powered back on and being used on WIFI as I was doing comparisons, shooting some video of the new phone with it etc.
Popped the GN in a drawer without thinking and left if powered on
(see if you can guess where this is going)
Messed around with the other phone for about 4 days, got my GN out of the drawer and went to put the SIM back in my GN.
1. GN would not turn on initially at all. No recovery, nothing. (solved)
Read some posts on XDA and elsewhere, people with similar issues mentioning a long (5min+) battery pull would wake her up. Dutifully I obliged and the phone did indeed wake up. However, battery was totally dead and phone shut back down.
2. GN will not accept charge from a wall charger when phone is on.
Whilst the phone seems to take a 'trickle' charge whilst powered off (battery charge animation is on), this is exceptionally slow. Took all night to get to about 50% charged to allow me to boot up and have a look around. Whilst the phone is powered on, it will not recharge. tried all sorts of official and other USB and mains cables.
3. When connected to a PC via USB, will accept charge, but error message notes that USB Device not reconised, troubleshoot? etc...
Phone won't mount. Status says it is charging over AC.
So what's up? I assume the battery died big time over the 4 days i left it. A have a new official battery in the post to resolve but... didn't anticipate the issues with USB connection etc. Worried the phone might be partially bricked/borked/knackered.
Phone is GSM 16Gb currently on 4.0.2 and totally stock. So no tinkering to date has caused this. Only event that proceeded the issue was the full battery drain.
Any hints / tips / info / moral support gladly accepted.
Really sounds like you're phone was already borked, just waiting for the right time to tell you. You might've hurt it's feelings.
Sent from my Galaxy Nexus using XDA App
Sounds like it's emotionally scarred from being abandoned for another phone and left in a cold dark danky drawer for half a week.
Have you tried reinstalling the USB drivers?
Also could try factory reset as well as try unlocking it and relocking. Worst case, send it in repair, just tell them it's heartbroken.
Heartbroken, I like it... Worse still I was testing out a Windows Phone. What a phone philanderer I am.
The drawer was nice and dry though I assure you.
How would I install USB drivers?
Sent from my Galaxy Nexus using XDA App
GringoMonkee said:
Heartbroken, I like it... Worse still I was testing out a Windows Phone. What a phone philanderer I am.
The drawer was nice and dry though I assure you.
How would I install USB drivers?
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Assuming you're on a windows since you called it a PC..
Try and see if windows can install it for you.
Go to Start > Run > Enter "device installation" in the search > select "Change device installation settings" > Select "Install driver software from windows update if it's not found on my device"
Many have seen this type of problems, see http://forum.xda-developers.com/showthread.php?t=1427539
It's a hardware issue, but is fixable if you want to change the USB port yourself
Thanks.
Then post you link to seems to be about 'phantom' charging when no cable is connected. This is the opposite in a way - it won't charge when turned on at all.
New battery arrived today. No change. Device still trickle charges when powered off, but doesn't charge on mains power, and still will not recognise when plugged into an XP or Linux machine.
Gonna try a factory reset and will update.
Let me know of any ideas and or people with the same issue. I'm still of the opinion I haven't seen a thread with this same issue. Would be happy to be corrected.
Cheers
Well, a factory reset did nothing...
Stuck...
If you read the thread, many have had this exact problem, including myself. For me the phantom charging happened a while after it refused to charge.
What the actual ****...
I just tried what can only be described as the 'toothpick trick' : pushing down the connector nub inside the USB port on the phone et voila, now acting as normal.
I can only describe that as a really ****ty example of workmanship from Samsung.
And it would be after I reset the device as well.
Do you think this one's a definite hardware issue / defect? Seems a crazy thing to happen.
I had the same problem and search as I might, I could find no solution and had to send it in for repairs. The good news is, if you send it directly to Samsung (and dont go through your carrier), they were really fast about it and I had my phone back within a week
Lol, I was the one figuring out the toothpick trick I ordered the phone from clove.co.uk the first week it was released, and had this issue haunt me after a few weeks. As I'm in norway, I was not looking forward to sending it in, so tried to fix it myself. I tried "everything", including short circiut some pins in the plug on purpose, but what finally fixed it for me was to buy a OEM USB Charging board on ebay and replace it myself.
I know, really ****ty QA at Samsung.
Not looking forward to sitting and waiting to see if this is a recurring issue.
How much of a job is replacing the board on the phone?
Sent from my Galaxy Nexus using XDA App
Not that hard. The phone is easy to pick apart, and you can just "plug" in the new card with two simple connectors.
Turns out it is a recurring issue.
Is this the sort of thing that would be classed as due a replacement phone?
Sent from my Galaxy Nexus using XDA App
zoolake said:
I had the same problem and search as I might, I could find no solution and had to send it in for repairs. The good news is, if you send it directly to Samsung (and dont go through your carrier), they were really fast about it and I had my phone back within a week
Click to expand...
Click to collapse
I am having a very similar issue that I believe is hardware. Sometimes charges, sometimes won't. BUT it will not be recognized through USB on my PC so I can not flash stock images unroot and lock the bootloader back up. Where you completely stock and unrooted before you sent it in to samsung? I have to find some way to get it back to stock so I can get get this fixed...
chuckdz3 said:
I am having a very similar issue that I believe is hardware. Sometimes charges, sometimes won't. BUT it will not be recognized through USB on my PC so I can not flash stock images unroot and lock the bootloader back up. Where you completely stock and unrooted before you sent it in to samsung? I have to find some way to get it back to stock so I can get get this fixed...
Click to expand...
Click to collapse
Yes, I know there are many topics on this, but mine is a little different, and this appears to be the most current thread.
I have a galaxy nexus that I got from Google IO last summer. It has worked great until last week. It stopped taking a charge. When I would plug it in with the same plug I have used for months, it would show the lightning bolt, but not charge. I tried the toothpick thing but no luck and ended up breaking the usb port. So, I bought a replacment usb board off ebay and installed that. Now, when I plug the phone in, still no charge, but my computer does recognize the phone.
Then after the 4.2.2 update, I no longer see the lighting bolt, but it still does not charge. I have been charging the battery at night. I cut off the end of a usb cable and use electrical tape to tape the two stripped wires to the battery. But that only provides an 80% charge and doesnt last the whole day.
1) Not a usb port issue, but might be a motherboard issue?
2) Not a toothpick fix
3) Maybe a software issue?
4) Maybe time to buy the Nexus 4?

charging/usb port problem - can't un-root

I've seen this problem mentioned before, but no good fixes.
My phone won't charge while on, but will when off. Charging has always been a little buggy, but now seems stuck this way.
The problem seems to keep my phone from connecting to the computer - neither the mac android download program will recognize the phone, nor will it charge off the computer, nor will the wugfresh tool see it when plugged into my PC.
I rooted/unlocked using the wugfresh tool (kept the stock ROM) and figure I need to warranty replace the phone - but because the computer won't recognize it, I don't know how to un-root/re-lock it.
Question - 1. anybody know how to fix my usb charging/recognition problem? 2. assuming not, is there a way to un-root/re-lock the phone without needing to plug the phone into a computer?
Thanks very much!
Does it charge with the phone on from AC? And when it's plugged up to your mac, does it have the thing in the notification bar saying its connected?
It's possible you have a bad cable, just to eliminate the easy fix first. It should charge fine with any mini USB charger.
If you can get it to charge from AC, I'd try a different computer if possible or if not maybe a re-install of the drivers.
Next, as maybe a last ditch effort, it's possible the ROM got corrupted, though I'm not sure how likely that would be. I'm sure you can get the stock ROM to flash in Clockworkmod but the only way to re-lock the bootloader that I know of requires a PC.
Maybe someone else can chime in weather or not Samsung actually cares if you're unlocked when it comes to a warranty for a hardware problem. Also, what carrier do you have? They may just give you a new phone themselves and again, maybe someone can tell you if they actually look at whether you've modded your phone.
Thanks for the reply.
Yes, when it's hooked up to an AC adapter and the phone is ON, I get no charging. When the phone is on and hooked up to a computer (both PC and mac), I get no charging. No upper right hand corner battery indicator change.
In fact, when the phone is off and hooked up to AC power, it seems to be hit-and-miss as to whether or not it actually charges.
Plugged into a computer, I get nothing - it doesn't register a device is attached at all.
I think that's a great question - if you return an un-locked phone, do they definitely get mad at you? I wonder if that's been asked in the forums before...maybe I'll make a different thread?
Also, from clockworkmod, how can I flash the original rom, as you suggested?
I've already factory re-set the phone and even flashed a different ROM just to see what would happen - and it didn't fix the charging issue.
Try this https://play.google.com/store/apps/details?id=eu.chainfire.mobileodin.pro
Sent from my Galaxy Nexus using xda premium
I literally had this exact issue over the weekend where it would charge when powered off but then the USB would completely die when the phone was turned on. All after using my incar charger. It seems the port inside the phone got bent so that the board inside was almost touching the bottom of the phone. If held flat on your palm...
I fixed it by bending the board back up with a knife so its dead in the middle of the port. No problems charging now.
this exact problem has been an issue for me as well, contacted Samsung and told them i bought it second hand and they issued a rma and sent me a ups label t send it in. This is my first phone that broke before I even had a chance to root it. I was pissed at Htc so decided to try something new. Going back to my T-Bolt for a while now.
My phone charges sometimes, others it doesnt. Sometimes the "Nintendo blow" works, other times it requires force. Eventually I can always get it to charge, but it can take a half hour of playing with it. I have multiple cables, original Samsung batteries, and lots of experience inside phones, and have never had an issue that I couldnt FULLY determine was hardware or software. Samsung claims they have never seen this issue. lol. Obviously they dont visit the forums
cymru said:
I literally had this exact issue over the weekend where it would charge when powered off but then the USB would completely die when the phone was turned on. All after using my incar charger. It seems the port inside the phone got bent so that the board inside was almost touching the bottom of the phone. If held flat on your palm...
I fixed it by bending the board back up with a knife so its dead in the middle of the port. No problems charging now.
Click to expand...
Click to collapse
great idea - i was using my car charger this weekend. i'll give it a shot.
update - i bent the little board up off the bottom, and now i can't fit the charger in it. uhoh.
This is becoming a bigger and bigger issue. Please star and/or comment on this issue: http://code.google.com/p/android/issues/detail?id=23789
I sent my galaxy to Samsung 2 weeks ago, it is due to arrive back today. They paid postage each way and the invoice says they replaced a component (no detail) and updated software and prl. I was already on the current release so not sure what to expect. But it is good to know they are taking care of us.

Charging issue, phone does not charge at all, bad USB port?

Please help!!
So, for the last couple weeks charging my Note 2 has been extremely hit or miss. It either connects and starts charging, or it doesn't at all. Sometimes, I can plug it in and leave it over night and find it didn't charge at all. Sometimes, as I am trying all sort of different chargers/options, I eventually give up and several hours later I see the screen pop to life and show a charge coming in. I have tried:
4 different cables
3 different AC chargers
2 different computers (multiple USB ports on each)
my car's USB
Seem to have no effect on whether or not it will charge, which makes me believe the issue is either the phones USB port or the battery itself.
Behavior when plugged varies, sometimes:
Completely dead - no response at all
Empty battery icon (with circle in middle) shows on screen, then goes black - never progresses to the battery charging icon (no circle in middle, green showing progress)
Works, progresses to green battery icon.
I'm currently in the first option - completely dead. Whenever I get to the 3rd one, I let it charge a bit then turn the phone on and let it continue charging. At this point it will generally work for a while but whenever I unplug the phone there is no guarantee it will work again, even right after.
Has anyone experienced this? Any experts have an idea I can try?
Notes:
Rooted with Perseus kernel, stock rom.
Similar to this issue here: http://forum.xda-developers.com/showthread.php?t=2089468&highlight=charge
Current plan:
Ordered this Anker 2x battery with external charger: http://www.amazon.com/gp/product/B009SYL6C0/ref=oh_details_o00_s00_i00
With this, I can at least charge the batteries outside of the phone, even if the USB port won't work. If necessary, I would need this to revert to stock before sending in to Samsung.
I had the one where you plug in and nothing, all I did was a battery pull and it worked, no issues since
Sent from my SGH-T889 using xda app-developers app
It sounds to me like you have a broken micro usb port. I went thru this with my note 1. The plastic sleeve on your phone port that the pins sit in is fragile.in my case I discovered I had snapped a pin in half prevent charging, reading the phone via micro usb..I would get a intermittent connection then after a while nothing. you can try to see what happens if plug in a USB and wiggle it in all directions to try and establish contact..in any case your best bet is to go find a universal battery charger..particularly one that charges the battery itself without the phone. (it basically sits inside of a cradle and charges) the pins can be adjusted to make contact on your +,- on your battery. After a charge try it out. they have cheap ones a radio shack that do the job. Its a hassle, but on the bright side is your phone will work. Plus deep cycle charging will make for a healthier battery . hope this helps
Sent from my GT-N7105 using XDA Premium HD app
Are you using a case on your device? If so, does it in any way encroach on the USB port?
If you are using a case try taking it off and plugging in with the stock charger and cable.
Couldn't hurt, and if the case blocks the port in any way it may be the solution.
Hastily spouted for your befuddlement
Thanks for the replies everyone, and yes I ordered the battery kit from Amazon, so I should be up and running. At least to revert to stock before sending it to Samsung. But still I would like to find a permanent solution for this if possible.
Coug76 said:
Are you using a case on your device? If so, does it in any way encroach on the USB port?
If you are using a case try taking it off and plugging in with the stock charger and cable.
Couldn't hurt, and if the case blocks the port in any way it may be the solution.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
Yes, I have of course checked this For most of my testing and trying to get it to work I haven't even had a back panel on the phone.
PhxDroid86 said:
I had the one where you plug in and nothing, all I did was a battery pull and it worked, no issues since
Click to expand...
Click to collapse
Yes, this sounds like my problem. Battery pull fixed it for me originally too, but over time it got worse and the problem happened more frequently.
Haven't been able to get it to take a charge all day.
Thought I would update on this weird issue...
I received the Anker batteries/external charger and got the phone working again. Tested charging directly with the phone and new batteries now that it was back alive. No dice. Tested it on and off over the next couple days and still could not get it to charge. So I decided I needed to send it in for warranty replacement, but life got in the way and I continued my cycle of swapping out batteries. This is actually a really nice solution! I like having a couple fully charged batteries ready to go at all times.
Anyway, yesterday I finally had some time and was going to contact Samsung. I was sitting at my desk and decided to try charging one more time. Plugged in the microUSB cable and... IT WORKED! I have no idea why it would randomly start working again, but it has worked for the last 24 hours every time I plug it in.
So now I can't really send it in for service if they can't duplicate the problem. I'm just going to cross my fingers and hope it doesn't happen again...
LucJoe said:
Yes, this sounds like my problem. Battery pull fixed it for me originally too, but over time it got worse and the problem happened more frequently.
Haven't been able to get it to take a charge all day.
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Well S***, lol, should I be worried?
Seriously though im sorry your having issues and that it progressively got worse for you, as I havent had any issues outside of that one occurrence
Keep us posted
Sent from my SGH-T889 using xda app-developers app
Wondering if this ever started back up, or if your phone just kept on working. As my phone has stopped all together charging and needed to find a fix for this. Wondering if just replacing the usb charging port in the phone would fix this up. Has someone has done this already to fix this problem. I'm torn between using an external charger and wait for the part to come in from ebay for 12 bucks or just send it in for service and be without a phone for 3-6 weeks.
Woolios said:
Wondering if this ever started back up, or if your phone just kept on working. As my phone has stopped all together charging and needed to find a fix for this. Wondering if just replacing the usb charging port in the phone would fix this up. Has someone has done this already to fix this problem. I'm torn between using an external charger and wait for the part to come in from ebay for 12 bucks or just send it in for service and be without a phone for 3-6 weeks.
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If you send it in to get it fixed I'll be interested to hear the result (and the price...!)
I've been using an external charger for a couple of weeks now. It's a bit of a pain, but you quickly get used to it.
I'm holding out for the announcement of the Note 3 and hoping that arrives sometime before Christmas!
Well it was the USB port on the phone sent it away already got it back. Telus my provider warranty'd the phone. Did get a quote to fix at a cell shop 70 buckaroo's. Personally just buy it online at ebay for 10 bucks and do it yourself not that hard. Just didn't want to wait for the part to ship and get here
Do you know the process to it... by the looks of it, it seems attached to the motherboard or is it something I can easily do thanks in advance...
Edit...
Sorry wrong thread I meant for the s3 usb port
Sent from my SPH-L900 using JellyBombed Tapatalk 2

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