Htc Evo not charging - EVO 4G Q&A, Help & Troubleshooting

My evo was getting low on battery and I plugged it in. I went to check on it a half hour later and it wasn't charging. I plugged it into my computer and used multiple charging cords and it still won't charge. The battery is dead now. What can I do now? I am rooted and am scared to take it in.

Dany8907 said:
My evo was getting low on battery and I plugged it in. I went to check on it a half hour later and it wasn't charging. I plugged it into my computer and used multiple charging cords and it still won't charge. The battery is dead now. What can I do now? I am rooted and am scared to take it in.
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Click to collapse
Just to be clear, did the phone die completely before you tried to start charging it? Or did you plug it in before it actually died, and then it still wouldn't charge, and died anyways?
If it died completely on it's own, and then you plugged it in, and it won't take a charge (no led charging light), then your battery is most likely toasted. You can try leaving it plugged into the wall charger for some time, and see if it starts charging again, but it may not. Lithium Ion batteries don't like to be drained completely. They can get so low, to a point that the battery won't recieve a charge. It has something to do with the software in the phone not letting it. I've heard that if you have an actual wall charger, to put the battery directly on that, and it may charge up again. Otherwise, you need a new battery, most likely.
If you plugged it in before it actually died, and it still wouldn't recieve a charge, I would have to take a guess and say that there might be a problem with your usb/charge port (because you did say you tried other cables already, right?, so that should rule out a bad cable)
If you have any other batteries, try one. Or if you do happen to have a direct wall charger, put the battery on that and try to charge it up.
What rom/kernel combo are you currently on?

The battery was at about 24% when I plugged it in. I plugged in and the led didn't come on. It's been on the charger for about an hr. I tried a bb charger no luck and also plugged it into my computer.
I was running CM7 RC4 with savage zen 1.0.1 cfs havs sbc at the time. I got scared that i would have to take it in when the battery was getting low so I tried to flash the pcj136 zip on my sd card but it was corrupted (good time to find outit was corrupted) but after that I flashed back to my stock rooted backup. That's what it's on now. The led still didn't come on.

Dany8907 said:
The battery was at about 24% when I plugged it in. I plugged in and the led didn't come on. It's been on the charger for about an hr. I tried a bb charger no luck and also plugged it into my computer.
I was running CM7 RC4 with savage zen 1.0.1 cfs havs sbc at the time. I got scared that i would have to take it in when the battery was getting low so I tried to flash the pcj136 zip on my sd card but it was corrupted (good time to find outit was corrupted) but after that I flashed back to my stock rooted backup. That's what it's on now. The led still didn't come on.
Click to expand...
Click to collapse
Okay, so you were able to successfully get the stock rooted rom flashed before the battery died? So you were running the stock rooted rom before it actually died? Still no charging on the stock rooted rom eh? Personally, i would find a way to get your battery charged up. Either take it to a sprint store, or if you have any friends that have a hero or an evo, pop it in there and charge it up. Once you're charged up, you can then have some time to unroot and turn S on if you need to, so you can take it in. It would also allow you test a couple more things, and be sure that it's not software related. (sounds like a bad usb/charge port to me) There isn't a lot you can do without being able to turn it on.
And you meant to say you tried to flash a PC36IMG, right?

Haha yes PC36IMG
Yes now I am running the stock rooted rom. As soon as I flashed the stock rooted rom it died.
My friend has a evo so I think I'll try to use my friends battery to see if it will work. To me it seems like a bad USB port but I'll try the battery. Hopefully it will work.

Dany8907 said:
Haha yes PC36IMG
Yes now I am running the stock rooted rom. As soon as I flashed the stock rooted rom it died.
My friend has a evo so I think I'll try to use my friends battery to see if it will work. To me it seems like a bad USB port but I'll try the battery. Hopefully it will work.
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Click to collapse
Yea, as I stated above, I also believe it's a bad usb/charging port. I just think you should use your friends evo to charge your battery, so you can then put your fully charged battery back in your phone, and unroot it if you need to take it in. Just beware, that if it is a bad usb/charge port, I have heard of Sprint giving people a tough time with repairing it (its a known problem). Sprint claims it to be cosmetic damage or physical damage or some bs like that.

I thought this issue would be fixed already. I got my evo in Dec and it's hw 0004.Cosmetic damage? Wow. How is it cosmetic damage when you can't use your phone? If I do have to take it in will sprint fix my evo? I have insurance through best buy.

Dany8907 said:
I thought this issue would be fixed already. I got my evo in Dec and it's hw 0004.Cosmetic damage? Wow. How is it cosmetic damage when you can't use your phone? If I do have to take it in will sprint fix my evo? I have insurance through best buy.
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Click to collapse
I have seen people reporting here on XDA, that Sprint refused to fix the problem, and insisted upon either sending it to HTC or using your insuarnce. I'll see if i can find the thread for ya to look at, it wasn't too longg ago.

Cool, thanks

Dany8907 said:
Cool, thanks
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=1008960
I've seen more on the subject kicking around here, but the dang search is currently down. I got lucky by finding that one on page 7!

This happened to me as well. I was using my EVO (rooted to Warm ROM) as a GPS today driving down to NYC. The battery wasn't completely dead yet and I was using a car charger to the phone. All of a sudden, the phone just reset! I had no clue why. I used my brother's EVO for GPS and after a little while, his started to reset as well! After I got home my phone wouldn't charge with the wall charger USB so I used my cradle charger to directly charge the battery, which worked and now my phone is on and the usb wall charger works again.
http://www.amazon.com/gp/product/B004T07XNY/ref=cm_cr_thx_view

Related

[Q] Help. My Evo is dead

First of all, I did read through other posts and they are similar but not the same as my problem and didn't resolve my issue.
I have noticed recently that when I plug my Evo in at night (samsung wall charger) the charge light comes on, and when i get up (usually about 5 hours) the charge light is still on but battery is not fully charged. this has happened twice in the past week.
Flash to this morning..... same thing happened but my phone in NON-RESPONSIVE at all. No charge light, NO power, wont turn on. I tried my car charger and my HTC wall charger that came with the Evo (it has a blackberry cable but the "pod" is HTC) and tried plugging into PC plugging in with no battery and no luck. I don't have any people readily available to borrow their battery so i don't know what to do.
I would just take it to Sprint(as far away as possible, lol) but it is rooted running Warm 2.2
what can i do?
Your cable or charger went bad, this happened to me recently, if they are verified good, then your battery discharged so low that the charger won't charge it anymore.
Bridge the terminals in parallel of a similiar charged battery for 10-15 min to bring up the minimum voltage so that you can charge it fully.
Swyped from a galaxy far far away......
Could be a bad battery, my sisters phone drained so much it had no charge light and wouldn't turn on. You could pick up some cheap batteries off ebay or just take it to the sprint store and ask them if they have a battery you could just try. Even though it is rooted, it is not like you are trying to get them to repair it...unless the new battery doesn't work.
I would think it's the battery. Normally when the battery is completely drained though I get a flashing orange light. Seems like you get no response at all. I suggest trying a different battery and if that doesn't work take take it to Sprint because if your phone won't turn on with a good battery there will be no way for the people at the store to know that you are rooted. I'd just take it to Sprint first thing. Because if it is the battery the worst that can happen is that Sprint charges you for the battery. If it isn't the battery, you get a new phone. Also if they try to charge you for the battery you already know what is wrong so you can just go somewhere else for the battery.
It could be the cable but you say the charge light stayed on so it doesn't seem like it. I have gone through 3 cables already you can get the OEM for 5 bucks on ebay.
so if i take it to Sprint and they give me a battery and thaT WORKS THEN THEY WILL SEE MY CUSTOM SPLASH SCREEn. You think they will Know what it is?
caps key seems to be broken, or i just have fat fingers
Jimdog420 said:
Your cable or charger went bad, this happened to me recently, if they are verified good, then your battery discharged so low that the charger won't charge it anymore.
Bridge the terminals in parallel of a similiar charged battery for 10-15 min to bring up the minimum voltage so that you can charge it fully.
Swyped from a galaxy far far away......
Click to expand...
Click to collapse
and how do i do this
18rmiller said:
so if i take it to Sprint and they give me a battery and thaT WORKS THEN THEY WILL SEE MY CUSTOM SPLASH SCREEn. You think they will Know what it is?
caps key seems to be broken, or i just have fat fingers
Click to expand...
Click to collapse
They really don't care. You act like Sprint is going to sue you and take away your phone for life or something. I took my rooted-Evo in without insurance and they allowed me to get another one for 100 bucks and added insurance to my plan WELL AFTER the 30 days after purchase. Try 6 months later. You got nothing to lose and a lot to gain.
mufc1991 said:
They really don't care. You act like Sprint is going to sue you and take away your phone for life or something. I took my rooted-Evo in without insurance and they allowed me to get another one for 100 bucks and added insurance to my plan WELL AFTER the 30 days after purchase. Try 6 months later. You got nothing to lose and a lot to gain.
Click to expand...
Click to collapse
just want to make sure
dont worry i walked into sprint with myns and the guy booted it up couple of times and he didnt care.
he told me i was gonna get a new evo and stuff, and i walked out
Girlfriends on her way to sprint. hopefully back with a new phone. or at least a working version of mine
Nice, sending the female have better odds lol
Jimdog420 said:
Your cable or charger went bad, this happened to me recently, if they are verified good, then your battery discharged so low that the charger won't charge it anymore.
Bridge the terminals in parallel of a similar charged battery for 10-15 min to bring up the minimum voltage so that you can charge it fully.
Swyped from a galaxy far far away......
Click to expand...
Click to collapse
how do i do this? They say I have to take it to a store with a tech and they will take care of it because i have insurance, but if it is just the battery then i don't want them to know my phone is rooted(whether they will say anything or not)
elegantai said:
Nice, sending the female have better odds lol
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Click to collapse
exactly, unfortunately it didn't work because nothing happened
18rmiller said:
how do i do this? They say I have to take it to a store with a tech and they will take care of it because i have insurance, but if it is just the battery then i don't want them to know my phone is rooted(whether they will say anything or not)
exactly, unfortunately it didn't work because nothing happened
Click to expand...
Click to collapse
Then bury your phone. I do not see what all the fuss is about Sprint seeing you got a rooted phone.
got a battery. going to unroot the phone today and take it to sprint. Thanks Guys

[Q] Flashed Caulkin's_format_all.zip, will not turn on

I had flashed Caulkin's_format_all.zip and I managed to accidentally reboot my phone before flashing a rom or anything. The phone will not power on, and if I plug it in, the charge indicator will not turn on. I've already tried pulling the batt for 5 minutes with no luck. any suggestions?
I did this once by being too quick at pushing the power button , I was able to reboot into recovery by pushing volume down and power button and then install a backup or you could flash rom. Hope this helps.
problem is, I can't even get it to boot, be it normal boot or bootloader.
If you hook it up to the computer, is it recognized?
Your going to have to borrow someones battery. I've seen people with this problem and for some reason, your phone won't recognize your battery and since it won't it won't charge it. Trust me, stick in a different battery and you will boot right up.
I've tried using my sprint extended life batt and the stock htc batt. neither worked.
and pc won't even recognize it.
spalding1028 said:
I've tried using my sprint extended life batt and the stock htc batt. neither worked.
Click to expand...
Click to collapse
So 100% sure that both batteries you've tried have a charge on them? And still no led when plugged in, to computer or wall? That sucks, because it sounds like it got bricked, somehow. I have also accidentally booted after flashing calk's format all from hitting the power button too quick, and as the other guy said, I was able to get to the bootloader by voldown+power, and restore a nandroid. I don't know what went differently in your case, but if you're positive that the batteries you've tried are good and charged, and you get no power led plugged into the wall, then it does sound like you somehow got a brick? Did you try leaving it plugged in for some time? A couple hours maybe, just to see if the led comes on?
Also make sure you are using a wall charger, I know if my battery charge is too low or dead the usb on my computer won't work, I then have to use the wall charger. The led will flash at first before starting to charge. When led is flashing phone won't turn on.
Edit:I just saw wall charging mentioned in previous post. I guess it shows the importance of it
I haven't tried leaving it plugged in. doing that now.
so I took it into the sprint store today and even the techs couldnt figure it out. I've got a replacement on the way. thanks for your suggestions guys!
spalding1028 said:
so I took it into the sprint store today and even the techs couldnt figure it out. I've got a replacement on the way. thanks for your suggestions guys!
Click to expand...
Click to collapse
Well i guess that may be a way of doing it. Completely break the phone if something goes wrong during root
hmmm.... weird.... your phone decided it had enough flashing apparently
First ive seen of a phone completely bricked that wasn't during a radio update.

[Q] Is my battery done for?

My phone ran completely dead earlier this evening and now I've run into a roadblock. I plugged it in to charge, and nothing. I thought my USB cord may have went bad on me so I tried another, no dice. I thought the charger might be bad so I tried a different one....nope. Needless to say I'm a bit worried my phone is bricked or something. I tried to power it into the recovery, but it is bone dead. I haven't flashed anything in a few weeks and this is a result of the battery simply dying.
I am leaving the battery out over night, hopefully solving the issue. What might be going on here? Could the battery be screwed?
When the battery dies completely, sometimes it won't charge or do anything for a while. This usually freaks people out, but by the next day it'll charge. Just leave it out, put it back in & try again. If that doesn't work, do it again. It might take a couple tries but it should eventually charge. I've never heard of it bricking a phone, though.
The only other possibility might be that the battery is fried. You can get replacement batteries pretty cheap on ebay.
plainjane said:
When the battery dies completely, sometimes it won't charge or do anything for a while. This usually freaks people out, but by the next day it'll charge. Just leave it out, put it back in & try again. If that doesn't work, do it again. It might take a couple tries but it should eventually charge. I've never heard of it bricking a phone, though.
The only other possibility might be that the battery is fried. You can get replacement batteries pretty cheap on ebay.
Click to expand...
Click to collapse
Yeah I am hoping this is the case. The battery has never acted this particular way though. I'll leave it out overnight and check back in the morning.
Appreciate the response. Ease my mind a little haha.
michaelvibe said:
Yeah I am hoping this is the case. The battery has never acted this particular way though. I'll leave it out overnight and check back in the morning.
Appreciate the response. Ease my mind a little haha.
Click to expand...
Click to collapse
You're battery is most likely toasted. Sometimes, as plainjane said, you'll get lucky and if you leave it plugged in long enough, it MAY start to charge. That's usually not the case though, and you'll probably need a new battery. LiPo batteries do not like to die completely, and when they do, it's possible (and likely) that it won't recieve a charge anymore. Sometimes you can get the battery to start charging again by using a direct wall charger, that your actual battery slides into on the wall (not in your phone). It has to do with the voltage of the battery dropping so low, that the software in the evo won't allow it to charge, for whatever reason. Just make sure that when you're trying to charge it, that it's plugged into the wall and not USB on your computer.
k2buckley said:
You're battery is most likely toasted. Sometimes, as plainjane said, you'll get lucky and if you leave it plugged in long enough, it MAY start to charge. That's usually not the case though, and you'll probably need a new battery. LiPo batteries do not like to die completely, and when they do, it's possible (and likely) that it won't recieve a charge anymore. Sometimes you can get the battery to start charging again by using a direct wall charger, that your actual battery slides into on the wall (not in your phone). It has to do with the voltage of the battery dropping so low, that the software in the evo won't allow it to charge, for whatever reason. Just make sure that when you're trying to charge it, that it's plugged into the wall and not USB on your computer.
Click to expand...
Click to collapse
or hopefully not the mini usb on your phone had that happen on my brothers phone good luck hope its just your cord
lcorona056248 said:
or hopefully not the mini usb on your phone had that happen on my brothers phone good luck hope its just your cord
Click to expand...
Click to collapse
Yup, that seems to be somewhat of a common issue with certain Evo's. I always make sure to be extra easy on the USB cable, due to the Evo supposedly having weak solder joints where the USB connector attatches to the motherboard. But, if he said that he knows the battery died completely to 0, and then after that it won't turn back on, my money's on a failed battery.
ive had my batt since the phone came out no issues at all but ive seen the solder mess up peoples phone up alot with no charging, no usb connection and all that fun stuff just do what my brother did recall. all the older hardware do it eventually
Your battery is not fried.
If you're rather impatient, just drop it by a Sprint repair location and have them boost it on their cadex machine real fast. It'll trickle charge enough to turn the device on, then you can charge from there.
Well I left it out over night and all is well. I think I will pick up a new battery on ebay just in case. Meanwhile ill try to keep my battery from completely dying again haha. Thanks all.
Sent from my PC36100 using XDA App

[Q] Need help

So I'm currently using the Suarom ROM, and for the most part it's been working fine. Suddenly I have a problem. Last night I plug my phone in to charge and suddenly it won't charge. I tried with two separate chargers.
It's still a new phone, so I can bring it in for warranty work. I just want to make sure I take all the steps necessary to "un void" the warranty. I'm a Rogers customer. If anyone can help I'd appreciate it.
Theres a thread in the DEV section that provides instructions of how to completely un-root and restore your device to factory before you turn it in for services.
The only problem is, my battery is at ten percent with no way to charge. The strange thing is that when I plug the phone in, the charging symbol appears. Just doesn't charge. Any idea why that would be ?
ChickenSamwich said:
The only problem is, my battery is at ten percent with no way to charge. The strange thing is that when I plug the phone in, the charging symbol appears. Just doesn't charge. Any idea why that would be ?
Click to expand...
Click to collapse
Tried different chargers? maybe plug it up to your PC see if you can get some juice that way? i can see the cable/charger going bad before the usb port on the phone ( but **** happens ) 10 percent should be good enough to get your phone back to stock though, i did it at 7 percent not to long ago, you just cant play around you have to click and run and get it done so it does not die. then if it dies after at least you are stock and can just turn it back in. but to be honest for a charger problem i VERY SERIOUSLY doubt they will be looking at Software and roms. thast a defect, and i think they will just do a clean swap----JUST LET IT DIE so they can not turn it back on in the store..lol
Ya could have a derpy battery and the phones fine.
Sent from my SAMSUNG-SGH-I317 using xda premium
Yeah, I have tried three chargers with no luck. Haven't tried a PC yet but will after work.
So if I'm getting the lightning bolt charging symbol, odds are it'llbe the battery rather than the port?
take it to best buy or an at&t store....and just say, hey i think i may have a bad battery do you have one i can use to see if my phone will power on and recognize the charger after it is plugged in. then you will know, unless you have an extra battery just laying around.
I had a similar problem like this before. Try charging with the phone off.
OR
If you want to troubleshoot and isolate the problem, try getting an external battery charger and a spare battery.
If you charge your stock battery and it charges with the external charger, your phone may be the problem. If not, then it's the stock battery.
And with the spare battery, try charging it via phone charger.
These are the possible ways I can think of at the moment. Hope this helps!

[Q] Phone seems to be unable to charge battery

So, my dad and I had an Epic 4G Touch. I was wanting to use the Epic 4G Touch for a project (using the WiiScales android app). I was hoping to use my dad's phone, because my phone won't be able here till the end of the month.
However, the problem with this phone, is that for whatever reason, I can't get the phone to charge. Maybe it actually is charging, but the battery is just so depleted that I can't tell if it is or not.
Is there any better way to determine if it is? I am not sure if I bring it in to the Sprint store they will replace the battery (since we have both upgraded our phones). Or if they will even bother to check it since it is outside the warranty period.
Any suggestions?
slixzen said:
So, my dad and I had an Epic 4G Touch. I was wanting to use the Epic 4G Touch for a project (using the WiiScales android app). I was hoping to use my dad's phone, because my phone won't be able here till the end of the month.
However, the problem with this phone, is that for whatever reason, I can't get the phone to charge. Maybe it actually is charging, but the battery is just so depleted that I can't tell if it is or not.
Is there any better way to determine if it is? I am not sure if I bring it in to the Sprint store they will replace the battery (since we have both upgraded our phones). Or if they will even bother to check it since it is outside the warranty period.
Any suggestions?
Click to expand...
Click to collapse
This:
Does Your Samsung Phone Need a New Battery? This …: http://youtu.be/8iTV5LtXEg0
BIGSAMDA1ST said:
This:
Does Your Samsung Phone Need a New Battery? This …: http://youtu.be/8iTV5LtXEg0
Click to expand...
Click to collapse
It isn't that, I am aware of that issue.
It seems to be the charger cable or the charging port. I can use my S4 charger and it will work fine for the most part, there is still some issues with it charging, but no where near as many issues as before. But if I use the original charger, it just flat out doesn't work.
I am sorta confused as to why Sprint didn't initially try to resolve this when my dad took it into the store, as we have TEP on all our phones, so if the charging port was the problem, it should have been fixed or replaced.
slixzen said:
It isn't that, I am aware of that issue.
It seems to be the charger cable or the charging port. I can use my S4 charger and it will work fine for the most part, there is still some issues with it charging, but no where near as many issues as before. But if I use the original charger, it just flat out doesn't work.
I am sorta confused as to why Sprint didn't initially try to resolve this when my dad took it into the store, as we have TEP on all our phones, so if the charging port was the problem, it should have been fixed or replaced.
Click to expand...
Click to collapse
It depends on what they told your dad. Your best bet to get around this issue it to purchase a couple of stock batteries from Ebay. Most will give you a wall charger also. I have 3 E4GT and 5 batteries. Very rarely do I charge via the wall or PC (USB). When the phone is down to about 10%, I change batteries. It takes about 3 hours to charge a battery with the wall charger.
bigmike6200 said:
It depends on what they told your dad. Your best bet to get around this issue it to purchase a couple of stock batteries from Ebay. Most will give you a wall charger also. I have 3 E4GT and 5 batteries. Very rarely do I charge via the wall or PC (USB). When the phone is down to about 10%, I change batteries. It takes about 3 hours to charge a battery with the wall charger.
Click to expand...
Click to collapse
Well, I had it on the charger last night, and it was charging. I saw the red LED charging light on it, so I turned the phone off and set it down gently so that the cable and the charger port wouldn't get messed up. I saw the charging led was still going so I just left it that way overnight. When I woke up, the phone had died from being turned off and went from a 35% charge to a 0% charge. So I am not sure what happened there, or what caused the phone to die.
slixzen said:
Well, I had it on the charger last night, and it was charging. I saw the red LED charging light on it, so I turned the phone off and set it down gently so that the cable and the charger port wouldn't get messed up. I saw the charging led was still going so I just left it that way overnight. When I woke up, the phone had died from being turned off and went from a 35% charge to a 0% charge. So I am not sure what happened there, or what caused the phone to die.
Click to expand...
Click to collapse
Replace the battery with a charged one. If you lose juice, then the problem is the phone. If not then the problem is with the battery. My guess is that the battery is not holding a charge. If it was charging when you set it down, then it should have been charged when you woke up. Especially if you didn't move the phone during that time frame.
Sounds like you will need to replace the battery.

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