Please Advise! Battery Disconnect Problems. - Galaxy Note II Q&A, Help & Troubleshooting

Hey XDA, what's good? OK so my wife's note 2 was stolen and we received what I am guessing is a refurbished one from our wireless insurance provider. The first day we got it I noticed the popup (battery disconnected) when I plugged in the charger. Now it's been about a week and the phone only charges when I play with it by pulling out the battery, putting it back in, and turning it on (a few times usually). Otherwise, sometimes it will just hang on the battery screen and the charging animation freezes and then, up pops the dreaded yellow triangle with a battery in it. So, I have been begging her to just let me root and flash a different rom/kernel combo, but she wants/likes it stock , (which is nbd, could flash the stock tw Rom), and the company who supplied the phone to our insurance provider wants us to ship it back so they can either replace, or fix the phone. Funny thing is, Sprint techs wanted nothing to do with it! We dropped it off as they asked and not even 20 min later they called and said come get it we can't fix it!? So, here is my dilemma, could this b a software issue? Or is flashing a Rom not a possible fix? I've tried other usb cords and checked the usb port, battery/phone terminals, and tried gently moving the usb plug around to see if it was the issue, as I've had Samsungs in the past with similar problems. Any help would be awesome! Thanx, from one Android junkie to another.
Sent from my HTCONE using xda premium

fastlyfe941 said:
Hey XDA, what's good? OK so my wife's note 2 was stolen and we received what I am guessing is a refurbished one from our wireless insurance provider. The first day we got it I noticed the popup (battery disconnected) when I plugged in the charger. Now it's been about a week and the phone only charges when I play with it by pulling out the battery, putting it back in, and turning it on (a few times usually). Otherwise, sometimes it will just hang on the battery screen and the charging animation freezes and then, up pops the dreaded yellow triangle with a battery in it. So, I have been begging her to just let me root and flash a different rom/kernel combo, but she wants/likes it stock , (which is nbd, could flash the stock tw Rom), and the company who supplied the phone to our insurance provider wants us to ship it back so they can either replace, or fix the phone. Funny thing is, Sprint techs wanted nothing to do with it! We dropped it off as they asked and not even 20 min later they called and said come get it we can't fix it!? So, here is my dilemma, could this b a software issue? Or is flashing a Rom not a possible fix? I've tried other usb cords and checked the usb port, battery/phone terminals, and tried gently moving the usb plug around to see if it was the issue, as I've had Samsungs in the past with similar problems. Any help would be awesome! Thanx, from one Android junkie to another.
Sent from my HTCONE using xda premium
Click to expand...
Click to collapse
From experience, I think it's a charging-port/usb-port issue. I didn't hear any reports so far of a software issue preventing a phone from charging.
Sent from my GT-N7100
ROM: ARHD 19
KERNEL: Stock

Yes it's a hardware problem for sure...

Thanx guys we sent it out!
Sent from my HTCONE using xda premium

Related

Why does my phone act like it's plugged in all the time...

Just got my phone yesterday. Running Calk's 2.7 and ICS theme, set dpi to 160, looks and runs awesome. However, it always thinks it's either charging or plugged into USB. the red LED never wants to turn off. how can I remedy this problem?
Possibly try turning it off, booting to recovery, clearing cache/dalvik-cache, and then clear battery stats
Was it like this prior to rooting and custom rom?
Apk, that didn't do it.
yes, it did the same thing beforehand. Except takng out the battery solved the problem once.
Get it exchanged ASAP. This is a defect with the USB port. Has NOTHING to do with software. I was outside of my 14 day return and Sprint made me send it to Samsung to get fixed. $7 jig and two weeks later it was fixed.
With my tech background I would say check the charging port. Could be a metal shaving or *gasp* corrosion!
Sent from my SPH-D710 using XDA App
my phone sort of has the same issue...it charges fine but i cant get it to connect to my computer..my phone thinks it still charging yet i have it plugged in my computer it doesnt give me the option to switch it to usb mass storage..
Got it on Craigslist, no exchange possible.
Dioscorus said:
Got it on Craigslist, no exchange possible.
Click to expand...
Click to collapse
Shouldn't matter. The phone has a one year warranty from Samsung. I bought my wife an Epic on craigslist last year and had it repaired under warranty.
Sent from my SPH-D710 using XDA App
Yup. I had the same problem. I think it is related to the USB port (from reading a few SGS2 threads). I took it to the Sprint Store and they said the USB port looks good. They reset it and it still acted that way. However, 2 hours later the problem is gone. They ordered me a replacement so I'm still going to take it because who knows why the problem starts. I did have Calk's rom and also have the battering monitoring widget by 3C and I had cleared the battery stats multiple times prior to the symptoms starting. Just proving as many clues as possible...
What do you mean by reset?
Funny I see you have this problem (not really funny) because I noticed the same thing last night and just figured it was Rom related.
It sucks... can you give more details about the reset process? Soft reset?
and bump...
Dioscorus said:
and bump...
Click to expand...
Click to collapse
Try this http://forum.xda-developers.com/showthread.php?t=1344882 and see if it helps.
Sent from my SPH-D710 using Tapatalk
no dice
I had the same problem.
The red light was on all the time, only went out when I got a text. If I pulled the battery the phone would show like it was charging as soon as I put it back in. It would show the battery animation on the screen not plugged in.
After a battery pull the phone would also not boot using the power button, had to boot to recovery and boot from there.
Took it to sprint, they gave me a new battery. Solved the problem only until phone was plugged in to charge. Then started all over again.
Turned out to be a problem with the USB port and they ordered me a replacement.
got it fixed! looks like the pcb on the port was sitting too close to the lower edge of the phone. pushed it up gently and now it seems to be working. thanks for the direction, nivron.
my other concern is that battery life sucks ass. drains really quick (at the rate of ~6%/hr!). again, running calk 2.7 + ics theme. also, taking out the battery seems to reduce the life 20%. what's the deal...
Hmm, now the USB cable needs to be at a certain angle for the phone to charge. Is there any way a Sprint store could furnish a replacement for me?

[Q] GNex will not charge / USB Host not recognised

Hey all
Wonder if anyone can shed any light on what I think is a unique problem - in that I can't find anyone with the exact same issue.
Last weekend I took the SIM card from my GN to place in another phone I was trying out. The GN was powered back on and being used on WIFI as I was doing comparisons, shooting some video of the new phone with it etc.
Popped the GN in a drawer without thinking and left if powered on
(see if you can guess where this is going)
Messed around with the other phone for about 4 days, got my GN out of the drawer and went to put the SIM back in my GN.
1. GN would not turn on initially at all. No recovery, nothing. (solved)
Read some posts on XDA and elsewhere, people with similar issues mentioning a long (5min+) battery pull would wake her up. Dutifully I obliged and the phone did indeed wake up. However, battery was totally dead and phone shut back down.
2. GN will not accept charge from a wall charger when phone is on.
Whilst the phone seems to take a 'trickle' charge whilst powered off (battery charge animation is on), this is exceptionally slow. Took all night to get to about 50% charged to allow me to boot up and have a look around. Whilst the phone is powered on, it will not recharge. tried all sorts of official and other USB and mains cables.
3. When connected to a PC via USB, will accept charge, but error message notes that USB Device not reconised, troubleshoot? etc...
Phone won't mount. Status says it is charging over AC.
So what's up? I assume the battery died big time over the 4 days i left it. A have a new official battery in the post to resolve but... didn't anticipate the issues with USB connection etc. Worried the phone might be partially bricked/borked/knackered.
Phone is GSM 16Gb currently on 4.0.2 and totally stock. So no tinkering to date has caused this. Only event that proceeded the issue was the full battery drain.
Any hints / tips / info / moral support gladly accepted.
Really sounds like you're phone was already borked, just waiting for the right time to tell you. You might've hurt it's feelings.
Sent from my Galaxy Nexus using XDA App
Sounds like it's emotionally scarred from being abandoned for another phone and left in a cold dark danky drawer for half a week.
Have you tried reinstalling the USB drivers?
Also could try factory reset as well as try unlocking it and relocking. Worst case, send it in repair, just tell them it's heartbroken.
Heartbroken, I like it... Worse still I was testing out a Windows Phone. What a phone philanderer I am.
The drawer was nice and dry though I assure you.
How would I install USB drivers?
Sent from my Galaxy Nexus using XDA App
GringoMonkee said:
Heartbroken, I like it... Worse still I was testing out a Windows Phone. What a phone philanderer I am.
The drawer was nice and dry though I assure you.
How would I install USB drivers?
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Assuming you're on a windows since you called it a PC..
Try and see if windows can install it for you.
Go to Start > Run > Enter "device installation" in the search > select "Change device installation settings" > Select "Install driver software from windows update if it's not found on my device"
Many have seen this type of problems, see http://forum.xda-developers.com/showthread.php?t=1427539
It's a hardware issue, but is fixable if you want to change the USB port yourself
Thanks.
Then post you link to seems to be about 'phantom' charging when no cable is connected. This is the opposite in a way - it won't charge when turned on at all.
New battery arrived today. No change. Device still trickle charges when powered off, but doesn't charge on mains power, and still will not recognise when plugged into an XP or Linux machine.
Gonna try a factory reset and will update.
Let me know of any ideas and or people with the same issue. I'm still of the opinion I haven't seen a thread with this same issue. Would be happy to be corrected.
Cheers
Well, a factory reset did nothing...
Stuck...
If you read the thread, many have had this exact problem, including myself. For me the phantom charging happened a while after it refused to charge.
What the actual ****...
I just tried what can only be described as the 'toothpick trick' : pushing down the connector nub inside the USB port on the phone et voila, now acting as normal.
I can only describe that as a really ****ty example of workmanship from Samsung.
And it would be after I reset the device as well.
Do you think this one's a definite hardware issue / defect? Seems a crazy thing to happen.
I had the same problem and search as I might, I could find no solution and had to send it in for repairs. The good news is, if you send it directly to Samsung (and dont go through your carrier), they were really fast about it and I had my phone back within a week
Lol, I was the one figuring out the toothpick trick I ordered the phone from clove.co.uk the first week it was released, and had this issue haunt me after a few weeks. As I'm in norway, I was not looking forward to sending it in, so tried to fix it myself. I tried "everything", including short circiut some pins in the plug on purpose, but what finally fixed it for me was to buy a OEM USB Charging board on ebay and replace it myself.
I know, really ****ty QA at Samsung.
Not looking forward to sitting and waiting to see if this is a recurring issue.
How much of a job is replacing the board on the phone?
Sent from my Galaxy Nexus using XDA App
Not that hard. The phone is easy to pick apart, and you can just "plug" in the new card with two simple connectors.
Turns out it is a recurring issue.
Is this the sort of thing that would be classed as due a replacement phone?
Sent from my Galaxy Nexus using XDA App
zoolake said:
I had the same problem and search as I might, I could find no solution and had to send it in for repairs. The good news is, if you send it directly to Samsung (and dont go through your carrier), they were really fast about it and I had my phone back within a week
Click to expand...
Click to collapse
I am having a very similar issue that I believe is hardware. Sometimes charges, sometimes won't. BUT it will not be recognized through USB on my PC so I can not flash stock images unroot and lock the bootloader back up. Where you completely stock and unrooted before you sent it in to samsung? I have to find some way to get it back to stock so I can get get this fixed...
chuckdz3 said:
I am having a very similar issue that I believe is hardware. Sometimes charges, sometimes won't. BUT it will not be recognized through USB on my PC so I can not flash stock images unroot and lock the bootloader back up. Where you completely stock and unrooted before you sent it in to samsung? I have to find some way to get it back to stock so I can get get this fixed...
Click to expand...
Click to collapse
Yes, I know there are many topics on this, but mine is a little different, and this appears to be the most current thread.
I have a galaxy nexus that I got from Google IO last summer. It has worked great until last week. It stopped taking a charge. When I would plug it in with the same plug I have used for months, it would show the lightning bolt, but not charge. I tried the toothpick thing but no luck and ended up breaking the usb port. So, I bought a replacment usb board off ebay and installed that. Now, when I plug the phone in, still no charge, but my computer does recognize the phone.
Then after the 4.2.2 update, I no longer see the lighting bolt, but it still does not charge. I have been charging the battery at night. I cut off the end of a usb cable and use electrical tape to tape the two stripped wires to the battery. But that only provides an 80% charge and doesnt last the whole day.
1) Not a usb port issue, but might be a motherboard issue?
2) Not a toothpick fix
3) Maybe a software issue?
4) Maybe time to buy the Nexus 4?

USB wont disconnect.

Hi I just got a e4gt used from a coworker for 80 bucks. But I'm having issues with it. Even off the cord, it says mtp connection. Every time I turn off the phone it sometimes starts right back up again on its own, and sometimes shows that it is charging, again while it is off the cord. Anyone have this problem? Since I got it used can I still take it to a sprint store and have them fix it? Thanks.
Its really annoying. I want to root it before I switch my service over since I want wifi tethering.
Sent from my PG06100 using XDA
I have had this problem before. Once with my launch day e4gt and twice my current e4gt. The first one, I took to a corporate store and they replaced. The two times with this phone, I took a wooden tooth pick and cleaned the USB port (with the battery out). So far for me, that had remedied the problem.
Sent from my SPH-D710 using xda premium
Use another USB cable
I tried a different cable, same thing. Even when I connect a cable to the phone but not the computer, it thinks its connected. Starting to think I have a bad USB port or something. Since its used, do I have a manufacturers watlrranty or something?
Sent from my PG06100 using XDA
toobz said:
I tried a different cable, same thing. Even when I connect a cable to the phone but not the computer, it thinks its connected. Starting to think I have a bad USB port or something. Since its used, do I have a manufacturers watlrranty or something?
Sent from my PG06100 using XDA
Click to expand...
Click to collapse
If you have TEP, it would be free replacement at a sprint store. If you don't, it would be $35. We don't care about devices be used, per say.
However, this is all assuming there isn't corrosion in the charging port, which will generally cause the issues you are having. Take a peek in there with a small light and see if you can see any white cloudiness or rust.
Sent from my SPH-D710 using xda premium
What is TEP? Does the warranty carry over of im not the one who originally bought the device? The guy bought it in september i think.
Sent from my SPH-D710 using XDA
It sounds like liquid damage to me.
Look really closely inside your charging port for anything green/white, especially toward the very base of the pins. Also, look at the charger itself for any green/corrosion on the pins. If you find any, dip a toothbrush in some denatured alcohol and scrub your charging port.
Works like a charm.
Ok so after cleaning out the charger it seems to charge better, but it has a different problem too. It doesnt stay off. Every time i try to power down it automatically turns itself back on. I want to root this phone before i switch my service over. Is it safe to root this phone if it doesnt turn off and stay off? And would a coroded charger port be the cause of it turning itself back on?
toobz said:
Ok so after cleaning out the charger it seems to charge better, but it has a different problem too. It doesnt stay off. Every time i try to power down it automatically turns itself back on. I want to root this phone before i switch my service over. Is it safe to root this phone if it doesnt turn off and stay off? And would a coroded charger port be the cause of it turning itself back on?
Click to expand...
Click to collapse
Make sure the device is usable first. A corroded charging port could definitely help in bricking the device, by not completing a full flash during installation of software.
Sent from my SPH-D710 using Tapatalk
hi all,
n00b here so go easy !
im having similar issues to the OP, with the phone constantly telling me that charging has been paused , voltage too high , even when the phone is not charging.
my phone has just been returned to me from a warranty repair for a faulty button and camera , it took almost 2 months to have it repaired by samsung.
i really cant face not having my phone for another 2 months if it needs to go for repair again.
how much would it cost to have the usb replaced on the phone if i was to bring it to a standard phone shop ??
thanks in advance guys.
p.s. i wouldnt risk trying to D.I.Y. it as im really not good at that kinda stuff.
merriman02 said:
hi all,
n00b here so go easy !
im having similar issues to the OP, with the phone constantly telling me that charging has been paused , voltage too high , even when the phone is not charging.
my phone has just been returned to me from a warranty repair for a faulty button and camera , it took almost 2 months to have it repaired by samsung.
i really cant face not having my phone for another 2 months if it needs to go for repair again.
how much would it cost to have the usb replaced on the phone if i was to bring it to a standard phone shop ??
thanks in advance guys.
p.s. i wouldnt risk trying to D.I.Y. it as im really not good at that kinda stuff.
Click to expand...
Click to collapse
Are you activated on another carrier? Or do you not have TEP?
Sent from my SPH-D710 using Tapatalk
toobz said:
Ok so after cleaning out the charger it seems to charge better, but it has a different problem too. It doesnt stay off. Every time i try to power down it automatically turns itself back on. I want to root this phone before i switch my service over. Is it safe to root this phone if it doesnt turn off and stay off? And would a coroded charger port be the cause of it turning itself back on?
Click to expand...
Click to collapse
That's very odd. I've seen liquid damage cause the phone to stay powered on constantly, but normally doesn't have anything to do with the charging port.
Pull your battery and leave it out for a few hours to fully reset the internal battery and see if that does the trick.
Did you use Denatured or Isopropyl alcohol to clean out the port? If not, you may have damaged something.. It doesn't take a whole lot of alcohol to clean out the port, just a dip into the alcohol with a toothbrush and a lot of scrubbing.
Regarding this being a widespread issue, I don't know if the port is more susceptible to liquid, but I have seen this issue four times over the last month and a half.. (Mainly with the Galaxy Nexus) Cleaning the charging port has resolved it 100% of the time for me and I have not heard back from anyone saying the issue returned.
OK so for some reason the charging works and the phone is able to shut off. Now I have a new problem. My e4gt will charge when plugged into the pc, but the pc doesn't recognize it. I want to root my device, but the computer will not recognize it no matter what! I tried uninstalling the drivers, reformatting my phone / sd card, restarting the computer, reinstalling the drivers, and i just can't get the computer to see the phone. What can I do? This is driving me insane.
Bump
Sent from my PG06100 using XDA
maybe try using odin and reinstall a stock el29 rom see if that helps in any way?

Charging issue, phone does not charge at all, bad USB port?

Please help!!
So, for the last couple weeks charging my Note 2 has been extremely hit or miss. It either connects and starts charging, or it doesn't at all. Sometimes, I can plug it in and leave it over night and find it didn't charge at all. Sometimes, as I am trying all sort of different chargers/options, I eventually give up and several hours later I see the screen pop to life and show a charge coming in. I have tried:
4 different cables
3 different AC chargers
2 different computers (multiple USB ports on each)
my car's USB
Seem to have no effect on whether or not it will charge, which makes me believe the issue is either the phones USB port or the battery itself.
Behavior when plugged varies, sometimes:
Completely dead - no response at all
Empty battery icon (with circle in middle) shows on screen, then goes black - never progresses to the battery charging icon (no circle in middle, green showing progress)
Works, progresses to green battery icon.
I'm currently in the first option - completely dead. Whenever I get to the 3rd one, I let it charge a bit then turn the phone on and let it continue charging. At this point it will generally work for a while but whenever I unplug the phone there is no guarantee it will work again, even right after.
Has anyone experienced this? Any experts have an idea I can try?
Notes:
Rooted with Perseus kernel, stock rom.
Similar to this issue here: http://forum.xda-developers.com/showthread.php?t=2089468&highlight=charge
Current plan:
Ordered this Anker 2x battery with external charger: http://www.amazon.com/gp/product/B009SYL6C0/ref=oh_details_o00_s00_i00
With this, I can at least charge the batteries outside of the phone, even if the USB port won't work. If necessary, I would need this to revert to stock before sending in to Samsung.
I had the one where you plug in and nothing, all I did was a battery pull and it worked, no issues since
Sent from my SGH-T889 using xda app-developers app
It sounds to me like you have a broken micro usb port. I went thru this with my note 1. The plastic sleeve on your phone port that the pins sit in is fragile.in my case I discovered I had snapped a pin in half prevent charging, reading the phone via micro usb..I would get a intermittent connection then after a while nothing. you can try to see what happens if plug in a USB and wiggle it in all directions to try and establish contact..in any case your best bet is to go find a universal battery charger..particularly one that charges the battery itself without the phone. (it basically sits inside of a cradle and charges) the pins can be adjusted to make contact on your +,- on your battery. After a charge try it out. they have cheap ones a radio shack that do the job. Its a hassle, but on the bright side is your phone will work. Plus deep cycle charging will make for a healthier battery . hope this helps
Sent from my GT-N7105 using XDA Premium HD app
Are you using a case on your device? If so, does it in any way encroach on the USB port?
If you are using a case try taking it off and plugging in with the stock charger and cable.
Couldn't hurt, and if the case blocks the port in any way it may be the solution.
Hastily spouted for your befuddlement
Thanks for the replies everyone, and yes I ordered the battery kit from Amazon, so I should be up and running. At least to revert to stock before sending it to Samsung. But still I would like to find a permanent solution for this if possible.
Coug76 said:
Are you using a case on your device? If so, does it in any way encroach on the USB port?
If you are using a case try taking it off and plugging in with the stock charger and cable.
Couldn't hurt, and if the case blocks the port in any way it may be the solution.
Hastily spouted for your befuddlement
Click to expand...
Click to collapse
Yes, I have of course checked this For most of my testing and trying to get it to work I haven't even had a back panel on the phone.
PhxDroid86 said:
I had the one where you plug in and nothing, all I did was a battery pull and it worked, no issues since
Click to expand...
Click to collapse
Yes, this sounds like my problem. Battery pull fixed it for me originally too, but over time it got worse and the problem happened more frequently.
Haven't been able to get it to take a charge all day.
Thought I would update on this weird issue...
I received the Anker batteries/external charger and got the phone working again. Tested charging directly with the phone and new batteries now that it was back alive. No dice. Tested it on and off over the next couple days and still could not get it to charge. So I decided I needed to send it in for warranty replacement, but life got in the way and I continued my cycle of swapping out batteries. This is actually a really nice solution! I like having a couple fully charged batteries ready to go at all times.
Anyway, yesterday I finally had some time and was going to contact Samsung. I was sitting at my desk and decided to try charging one more time. Plugged in the microUSB cable and... IT WORKED! I have no idea why it would randomly start working again, but it has worked for the last 24 hours every time I plug it in.
So now I can't really send it in for service if they can't duplicate the problem. I'm just going to cross my fingers and hope it doesn't happen again...
LucJoe said:
Yes, this sounds like my problem. Battery pull fixed it for me originally too, but over time it got worse and the problem happened more frequently.
Haven't been able to get it to take a charge all day.
Click to expand...
Click to collapse
Well S***, lol, should I be worried?
Seriously though im sorry your having issues and that it progressively got worse for you, as I havent had any issues outside of that one occurrence
Keep us posted
Sent from my SGH-T889 using xda app-developers app
Wondering if this ever started back up, or if your phone just kept on working. As my phone has stopped all together charging and needed to find a fix for this. Wondering if just replacing the usb charging port in the phone would fix this up. Has someone has done this already to fix this problem. I'm torn between using an external charger and wait for the part to come in from ebay for 12 bucks or just send it in for service and be without a phone for 3-6 weeks.
Woolios said:
Wondering if this ever started back up, or if your phone just kept on working. As my phone has stopped all together charging and needed to find a fix for this. Wondering if just replacing the usb charging port in the phone would fix this up. Has someone has done this already to fix this problem. I'm torn between using an external charger and wait for the part to come in from ebay for 12 bucks or just send it in for service and be without a phone for 3-6 weeks.
Click to expand...
Click to collapse
If you send it in to get it fixed I'll be interested to hear the result (and the price...!)
I've been using an external charger for a couple of weeks now. It's a bit of a pain, but you quickly get used to it.
I'm holding out for the announcement of the Note 3 and hoping that arrives sometime before Christmas!
Well it was the USB port on the phone sent it away already got it back. Telus my provider warranty'd the phone. Did get a quote to fix at a cell shop 70 buckaroo's. Personally just buy it online at ebay for 10 bucks and do it yourself not that hard. Just didn't want to wait for the part to ship and get here
Do you know the process to it... by the looks of it, it seems attached to the motherboard or is it something I can easily do thanks in advance...
Edit...
Sorry wrong thread I meant for the s3 usb port
Sent from my SPH-L900 using JellyBombed Tapatalk 2

Phone will not charge / freezes when plugged in

Hey guys,
I just upgraded to a Note II from a Captivate. I've had it for about month completely stock, in the last I'd say 3 days I've been having this really frustrating problem. Whenever I go to charge the phone, it will charge for only a second or two and stop. Sometimes it will go back and from charge, stop, charge stop. But also when this happens the phone freezes up. If I have low battery, every time it stops charging that window pops up stating low battery, but I can never close the window because the phone is frozen. The back and menu haptic buttons will not work as well, the only option is to use the physical home key. I have to restart it several times to get it to charge, and make sure the screen turns off since sometimes it won't.
Has anyone else had any trouble like this? Any advice would be great. Thank you!
Factory reset
This sounds like a physical defect to me, the note 1 was plagued with it. Have you tried wiggling the cord in the slot?
Now that I reread your post I would be taking that device into where you bought it and have them document the issue. Since your stock this is an easy process and having it documented at the local retailer will (according to att customer service) increase your chance of getting a new device over a refurb.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I tried a Factory Reset, I plugged the phone in right after and didn't have any problem so I thought okay maybe that did it. Went through the rest of my day without trying again. Now, trying again before bed only to find that when I plug it in now, it charges for a second, stops, then brings up the notification that the dock has been attached. I'll be taking it back to At&t tomorrow and will report my findings. Thanks for the help thus far.
Dr3amCast said:
I tried a Factory Reset, I plugged the phone in right after and didn't have any problem so I thought okay maybe that did it. Went through the rest of my day without trying again. Now, trying again before bed only to find that when I plug it in now, it charges for a second, stops, then brings up the notification that the dock has been attached. I'll be taking it back to At&t tomorrow and will report my findings. Thanks for the help thus far.
Click to expand...
Click to collapse
Let us know how it goes
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
I had this exact same problem, and i wasn't stock. I believe its an serious issue that needs to be Looked into by Samsung
Sent from my SAMSUNG-SGH-I317 using xda premium
Iv seen some other people with this issue...its verry bad for the mother board when ur phone connects and reconnects to the power supply.. good luck guys
Sent from my SGH-I317 using xda premium
Tried a different usb cable and/or different AC outlet (not a power strip)?
escabar said:
Tried a different usb cable and/or different AC outlet (not a power strip)?
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Click to collapse
Was having a similar problem with mine. Okay usually when I would charge it it would stop and then restart. Additionally, I noticed that I could not connect to any computer or USB on the go devices as it would not recognize them. In the end I went with my Samsung phone to the service center near me and they repaired a defective module for the USB port on the spot. Now it works like brand-new.
Honestly this sounds like a bad cable. A dirty in port in the phone. Or a wet connection. Try using rubbing alcohol and qtips or smaller cleaners. Give it a couple minutes to evaporate when done. If that doesn't fix it your phone has internal issues. Stock. Triangle away. Ask for a replacement. Will be fulfilled. Especially if problem is provable.
Sent from my GN2 using XDA app.
I apologize for the delayed reply. I waited for the phone to do its charging fit at home before taking it to AT&T....twice...I went to two separate stores because both are so close to me, and BOTH times the phone did not do it while charging in their store. I told them I have been using the Samsung charging cable and block, along with some other from different android phones, and all were giving the either stop / start charge with freeze, or the stop/start charge, "dock is connected," freeze. They told me it must be a bad block, and that the other chargers I am using aren't providing enough amps, hence why the phone gets crazy. I just thought to myself, you've got to be kidding me. So I went back, stopped using the block I got with the phone, I found my girlfriends usb power adapters from one of her old Apple devices (...I know right..) and used that along with the Samsung cable. So far, I haven't had a problem with it. I also tried my neighbor's charger from her S3, and that worked fine when I tried it. The phone does still do the described problem when it's plugged into other chargers, even my car charger. I might try cleaning the port itself as suggested and see if that does anything. Also was suggested by the AT&T rep to get a charger that's "high amp," so I'll give that a try as well. It just doesn't seem normal to have to go through all of that trouble though, I don't think Samsung would make their phone not be compatible with other micro usb charger devices?
All u need is 2000mah. (2amps)
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twanskys204 said:
All u need is 2000mah. (2amps)
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Click to expand...
Click to collapse
2 amps isn't very popular yet
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Where I am it is........I just got a new car charger yesterday
Its not the block, it is a defect with the phone, believe me.
Sent from my SAMSUNG-SGH-I317 using xda premium

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