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I have been having this problem for what seems like a few weeks now, but it has gotten worse over the past week or so. I rooted my Inc and have flashed a few roms to test them out ( got most from Rom Manager as I was told those are pretty reliable ). I have this issue that seems to be pretty constant now, I will be using my phone, like downloading an app from the market or listening to music and I will pop into google maps to get directions or see where my latitude friends and family are, and poof! my phone reboots, then it goes into a boot loop and doesn't usually fix itself until I pull the battery. I do notice that the battery gets pretty hot at the same time. If I pull the battery and keep it out till it cools, it will usually fix the issue for a short time... but then it happens again ( no matter what rom I am running) Someone told me the radio may be causing this, anything to that ?
I am currently running Redemptive R-EVO-lution 1.6
Ver 2.2
Baseband Ver.
2.15.00.07.28
Kernel Ver.
2.6.32.15-gb7b01d1
htc-kernel(at)and18-2#1
Build Number
3.21.605.1 CL231334 release-keys
Browser Ver.
Webkit 3.1
Pri ver.
1.28_002
Prl
52011
Eri Ver.
5
Any suggestions or help, would be great.
Thanks!
Steve
I don't know a whole lot about android but I do know most devices have builtin failsafes when it comes to batteries. So, your battery may be the issue here and not the device itself. If you know someone else with an incredible then try to trade batteries for a day. If the problem doesn't repeat, or even starts happening on the other device then you know you have a defective battery.
Other than that, you'll have to wait for someone more knowledgeable than I to give you their thoughts. Good luck.
Sent from my SCH-I500 using Tapatalk
Install something to view your battery heat you may be over heating it
Sent from my Incredible using XDA App
will do
Is there an app you'd recommend for the battery app heat ?
pulling info will heat the phone...use setcpu it checks for battery temp and displas it on the widget... do you have GPS on? any downloads over 3g tend to heat the phone a bit too..as does anything that uses the GPS....
check your phone usage and see if anything looks out of whack, maybe an app that is drawing a lot of battery etc...
you can flash back to the stock rooted 2.2 and see if that does the same thing....i'm running the desire rom with adrynalyne SSUV kernel and phone is steady at 95*
Installed setcpu... will keep an eye on that for the next 24 hours and see what happens. Do you have any recommendations on profile settings in setcpu ? Thanks again for the help.
-Steve
I was having the exact same issues, and thought it was heat for the longest time as well.
Digging around online, I found that my issue was related to the phone switching towers on a low signal. It seems that there may have been a bad batch of phones in there with this problem - because I found a LOT of examples when I looked for them.
Anyway, I had it replaced by Verizon and it's been great ever since. It hasn't rebooted on me once. Maybe you are having the same issue.
The actual answer
All deference to the prior posters, but SetCPU has nothing to do with it.
I had this as well on my first Incredible (I am on #3). As the above poster indicated, there IS a problem with the earlier batches of Incredibles. They were built with faulty hardware radios. As they struggle to compensate to find a signal, they heat. Once they hit a point, they reboot. Mine would go into a reboot loop between 4-13 times before actually booting, and it would virtually never go into custom recovery (at least not unless it was off for a while).
You do not need a new kernel, you do not need SetCPU, you do not need a battery checker ... you need to call Verizon, tell them your phone gets super hot even with no use, and enters a reboot loop. They will send you a refurb (I received a refurb with a pre-blown speaker) and you will enter refurb-hell until you get one that works.
I really appreciate your input, I put setcpu on my DInc. and have it set to drop the CPU to 600 if the battery temp hits 100, has been like that all day and so far, it hasn't rebooted once. If the problem continues, I will have to goto verizon and play the refurb game, but i HATE the refurb game and like so many of us, I NEVER win the first few times I play.
11RJB, what did you look up specifically to find out about the bad batch of phones??
Thanks again guys/girls
11RJB said:
I was having the exact same issues, and thought it was heat for the longest time as well.
Digging around online, I found that my issue was related to the phone switching towers on a low signal. It seems that there may have been a bad batch of phones in there with this problem - because I found a LOT of examples when I looked for them.
Anyway, I had it replaced by Verizon and it's been great ever since. It hasn't rebooted on me once. Maybe you are having the same issue.
Click to expand...
Click to collapse
Did you revert the phone back to stock and unrooted?
You are few to do with your phone as you see fit but please understand you are now throwing a software band aid over a known hardware problem.
respect your suggestion
jdmba said:
You are few to do with your phone as you see fit but please understand you are now throwing a software band aid over a known hardware problem.
Click to expand...
Click to collapse
If I did choose to bring the phone back to verizon, I would need to unroot it and put it back to stock 2.2 with sence, right ? Is the OTA rom out there anywhere ? I am not trying to argue with you, just trying to avoid dealing with the nards at the verizon store... LOL
-Steve
Yes
There are so many threads out on XDA on unrooting an Incredible for warranty return that I weep a little bit. A little searching will bring them up. I too did NOT want to enter refurb hell, but when the phone would become unusable for hours (usually later in the day) because of the heat, I had little choice.
So you had to go through a few exchanges to get a good unit, right?
Now on my 3rd DInc: ( still playing the refurb game.... this sux
Sent from my ADR6300 using Tapatalk
rockinr6 said:
I have this issue that seems to be pretty constant now, I will be using my phone, like downloading an app from the market or listening to music and I will pop into google maps to get directions or see where my latitude friends and family are, and poof! my phone reboots, then it goes into a boot loop and doesn't usually fix itself until I pull the battery. I do notice that the battery gets pretty hot at the same time. If I pull the battery and keep it out till it cools, it will usually fix the issue for a short time... but then it happens again ( no matter what rom I am running) Someone told me the radio may be causing this, anything to that ?
Click to expand...
Click to collapse
Even though I don't own an Incredible, I have the exact same issue with my Desire. I was thinking of going for an Incredible S. Anybody experienced any such issues with Incredible S? I bought my Desire around Q3 of 2010.
Ok this is a new problem for my phone. A couple weeks ago my phone started rebooting like crazy on CM7. I thought maybe it was the kernel so i switched it, that didnt work so i did a full wipe and installed the newest Nightly. That didnt work so i thought maybe it was Gingerbread (even though it ran it fine since it got cooked for the Inc) So i switched to an 2.2 AOSP ROM, that didnt work, so i switched to a Sense ROM. I have tried CM7, Skyraider, Magnolia, Business Sense Z, and now i am on Warm Z 2.2 and i am getting, no exageration, 15-20 reboots a day. No matter what ROM/Kernel combo i try. I also have the Battery Indicator widget in my notification bar that you can open and see what the battery temp is and i have never seen it hot. I can feel it rebooting in my pocket all the time. Phone calls make it reboot, music, navigation, all kinds of stuff. Sorry for being long winded, i just want to describe it the best i can. Does anyone know anything i can to to make it stop? Whenever i flash a new ROM i never restore Apps+Data, i only restore the APK's.
I called about a warranty replacement with the main reason being a blown external speaker, and they said they would do it. But here is why i havent. Somewhere along the lines VZW messed up something in my account and My Verizon online is telling me i am eligible for an upgrade even though im not. I called about it and she said i couldnt use my last NE2 untill Feb of 2012, then she checked the My Verizon and seen the same thing. She told me as long as i upgrade online or on my phone it will let me upgrade, but if i call in or go to the store it wont let me. Well i want the Thunderbolt with my upgrade, but i am afraid if i do a warranty swap it may affect my status on My Verizon somehow and not let me get that upgrade. I plan on selling the Inc after i get the Tbolt, but i dont want to sell it rebooting like crazy like this. Any input is appreciated.
I did the same with my HTC TP1 a week before i got my TP2 with the upgrade from VZW. I didn't have any problems.
Check setCPU or any app that would majorly change stuff on your phone. Such as ones that auto kill things. Turn all those off if you have any running.
You may just have bad hardware, in that case would suggest you going back to stock and advertising as such when you're selling.
Yeah i may end up taking a chance and doing a warranty claim.
I'am using CPU boost. You think that is causing it? It just started happening but i have been using the app for a while.
Sent from my Incredible using XDA App
Well I uninstalled CPU boost and that didn't help. Anything else to try?
Sent from my Incredible using XDA App
I've had this happen Verizon will replace it with a refurb. or at least they did for me...
Run the rru?
Sent from my LiquidLight using XDA App
Thanks for the suggestions guys. i think I'm going to take the chance on unrooting and getting a refurb for it. Hopefully it won't fix whatever error is in the my verizon system and take my upgrade away.
Sent from my Incredible using XDA App
Just wondering if anyone else has run into this. I tried searching but couldn't find anything that matched what I'm seeing here.
This normally only happens when I'm using navigation, but if my phone gets up to a battery temp of 105 F it reboots. And not just occasionally, it happens every single time it gets up to 105 F. I thought it was just a defective battery so I replaced the original with an extended battery...same problem.
Has anyone else run into this? Is it a defect of the phone or something?
The reason I'm asking is because this is a refurbished Dinc that Verizon sent me to replace my original. I never had this problem on my original Dinc. Unfortunately I rooted the replacement before noticing this issue, otherwise I would send it back to Verizon. Not really sure how well the unrooting process works.
Anyway, any tips or info on this would be appreciated.
Thanks
Huh, that's rather odd. I've had mine up to 118.4°f with no problems. I honestly don't know it would reboot at only 105°... Hopefully someone else can help out?
EDIT: Mines AMOLED, had it since day one, if that matters.
Sent from my Droid Incredible running CM7.0.3.
I bought a brand new re-certified DInc off bendoverbay and it would reboot at 100F. It was an Amoled version. I came to the conclusion it was probably a bad CPU and may have been that way since original manufacture and the re-cert process doesn't know this is an issue.
Anyway, I don't think there is anything you can do to fix it. I returned it. So unroot and return.
My original AMOLED Incredible started doing that after about 6 months. It got progressively worse over the next 2 months to where it'd reboot when it got near 90 degrees. I took it in and showed them and I got a recertified AMOLED phone that now works up to 117 (highest I've seen on it). They did have to wipe my phone before they believed me though. Nontheless, I got a phone that works now. So RUU that thing and take it back.
Thanks for the responses.
I think I'm going to go ahead and upgrade to the Incredible 2 or the Thunderbolt. The phone I have now is the 3rd refurbished phone Verizon sent me. Maybe it's time to move on from the Dinc.
Thanks.
i've been getting a lot of over heat shut downs lately but i think its just cause of the rom im running combined with plants vs zombies. i do have an extendended battery too and a new snugger case so im curious that maybe there isn't enough venting with the case
Just for general overheating issues, a silicone/TPU case will insulate the phone causing its temps to stay higher. So I would go with the thinnest case possible, or none, if you're overheating. Also, undervolt and/or underclock. 800mhz without thermal shutdown is faster than 1ghz if it always resets.
I ended up taking mine in because it did the same exact thing. It would hit 105 exactly and then bootloop till it cooled itself down. My replacement one got up to 130 the other day running Pandora and sitting in the sun poolside
Sent from my ADR6300 using XDA Premium App
An easy way to tell if the bootloop is temp related is to put it in the fridge for a few minutes. It should come out of the bootloop and be stable till the temp rises again.
hey guys, got my incredible a few months back and love it except for the fact that it keeps rebooting on me about a half a dozen times a day sometimes more. it's rather annoying. i am rooted and have tried a couple different roms including synergy and the new skyraider rom. it still does it running sky-raider. I love the phone i am just annoyed at the constant rebooting when i am browsing the net or watching a movie or something else. i've noticed that the phone itself is getting hot a lot.
also, my battery has been draining really fast after it has been charging all night. like i drive to work 30 minutes away and if i listen to music or online radio the battery drains to like 85-90 percent.
i am up for a upgrade in november so i will probably get a new phone then but I don't want to. i like my incredible. i want to wait until other phones come out. possibly thinking about getting the iphone 4 but I've never owned anything Apple before. always been a htc / android guy.
also, i got the phone used off ebay. if I take it to the store they won't be able to help me or anything like that since it's not under warrent or anything correct? do I just have to suck it up until my upgrade in november?
thanks for the help.
jonmchugh said:
hey guys, got my incredible a few months back and love it except for the fact that it keeps rebooting on me about a half a dozen times a day sometimes more. it's rather annoying. i am rooted and have tried a couple different roms including synergy and the new skyraider rom. it still does it running sky-raider. I love the phone i am just annoyed at the constant rebooting when i am browsing the net or watching a movie or something else. i've noticed that the phone itself is getting hot a lot.
also, my battery has been draining really fast after it has been charging all night. like i drive to work 30 minutes away and if i listen to music or online radio the battery drains to like 85-90 percent.
i am up for a upgrade in november so i will probably get a new phone then but I don't want to. i like my incredible. i want to wait until other phones come out. possibly thinking about getting the iphone 4 but I've never owned anything Apple before. always been a htc / android guy.
also, i got the phone used off ebay. if I take it to the store they won't be able to help me or anything like that since it's not under warrent or anything correct? do I just have to suck it up until my upgrade in november?
thanks for the help.
Click to expand...
Click to collapse
Seriously, dropping 15% after half an hour of streaming anything on that device is amazing performance. It wasn't real hard to completely kill that battery in an hour, frankly. As for the heat, I not only got it so hot it stopped charging a number of times, but I overheated it until it shut off and wouldn't come back on for an hour. That phone would last about 10 hours sitting on a table untouched. I never owned a device that destroyed a battery as fast as the Incredible. It was a useless paperweight most the first month I had it until I got the 3500mAh battery for it.
That said, I doubt Verizon would honor any warranty on it, and even if they did, I wouldn't expect a different device to be any different.
I use the stock Froyo ROM and have never had one random reboot. Also, I use the standard battery most days and get a full day out of them. That's all you can ask out of just about any smartphone.
Friend had nearly the same symptoms, her sd card wasn't fat32; double check yours. Better yet, load a sense ROM, and remove the sd and reformat it. Copy sd contents to/from pc before and after format.
Sent from my ADR6300 using XDA Premium App
ejdavis72 said:
I use the stock Froyo ROM and have never had one random reboot. Also, I use the standard battery most days and get a full day out of them. That's all you can ask out of just about any smartphone.
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Click to collapse
The newest BlackBerry Bold goes about 3 days on a charge.
loonatik78 said:
The newest BlackBerry Bold goes about 3 days on a charge.
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Click to collapse
I always just swap batteries so it's no big deal to me if they get 1 or 3 days of battery life. If I had any interest in Blackberry whatsoever, I would find that interesting.
well i'm constantly getting frustrated with this phone. good thing i have an upgrade on the 21st. i've tried everything. tried 4 different roms. even upgraded to the new 2.3 android gingerbread os and it still reboots constantly. it just rebooted like 3 times with no good results. i think it's a faulty hard ware. I doubt that Verizon will let me upgrade 2 weeks ealier even though my phone is not working. i can't take it anymore. any help would be grealty appreciated. thanks.
Jon
jonmchugh said:
well i'm constantly getting frustrated with this phone. good thing i have an upgrade on the 21st. i've tried everything. tried 4 different roms. even upgraded to the new 2.3 android gingerbread os and it still reboots constantly. it just rebooted like 3 times with no good results. i think it's a faulty hard ware. I doubt that Verizon will let me upgrade 2 weeks ealier even though my phone is not working. i can't take it anymore. any help would be grealty appreciated. thanks.
Jon
Click to expand...
Click to collapse
You must have some bad hardware in there. Have you tried it without the SD card? I have a bad SD card bluescreen my computer before. Just an idea.
Or you could try replacing the battery and seeing if there are any further reboot issues. Your battery is the one constant I observed after reading your initial post.
I'm having the same problem. I've had the phone for over a year and love it. Two months ago I started getting random reboots. I've changed roms, kernels. It seems to happen when it's charging, but it's not limited to that. it happens when using GPS, streaming, and then would become really unstable for a few boots. I've tried capturing
a logcat of it, but it didn't yield anything useful. Also looked at
my last_kmsg and didn't really see anything odd. I've swapped batteries, completely wiped and it still rebooted with no apps installed but stock plus ROM. At this point i'm thinking hardware, voltage problems. Any ideas?
Sent from my ADR6300 using XDA App
pures said:
I'm having the same problem. I've had the phone for over a year and love it. Two months ago I started getting random reboots. I've changed roms, kernels. It seems to happen when it's charging, but it's not limited to that. it happens when using GPS, streaming, and then would become really unstable for a few boots. I've tried capturing
a logcat of it, but it didn't yield anything useful. Also looked at
my last_kmsg and didn't really see anything odd. I've swapped batteries, completely wiped and it still rebooted with no apps installed but stock plus ROM. At this point i'm thinking hardware, voltage problems. Any ideas?
Sent from my ADR6300 using XDA App
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Click to collapse
It's a hardware issue. If yours is still in warranty, go to Verizon and they will swap it out for you. I had the same issue and nothing you can do (changing ROMs, kernels, etc.) will fix it.
I asked this same thing, its an issue with the USB mount or something I can't remember the answer for it, look up my posts and see if you can find the topic where I ask this, or search for 5 times vibrate/ reboot fix for incredible
Also I noticed that the black thing behind the battery, with the esn number, I made an observation that if you have a plastic leafy type of black cover, then I noticed that these incredibles reboot, I've only had 2 phones with a thinner black cover thing, so I'm not sure if this applies to all the thin covers, but I got an incredible now and the black esn cover is more stiffer and harder, so maybe it does have to do with overheating...since my new incredible doesn't ever constantly reboot
Sent from my ADR6300 using XDA App
From everything I've seen and read, it seems like the random reboots point to a bad sector of RAM. I get once I'd say once every 3-4 months, which I won't complain about. But it's never anything rom/kernel/radio related.
Tho someone mentioned the cover where the ESN number is located on the INC under the battery. I have noticed a slight "warping" which I'm absolutely certain is due to heat. Not largely noticeable, but pretty significant nonetheless. I'd take a pic, but only have my INC as a camera lol.
If I use gps in the car, running for 3+ hrs, it will reboot due to overheating. Natural damage control for the phone.
Sent from my ADR6300 using xda premium
Hello,
I have been fairly involved in following this forum, and I think it is undoubtedly the best resource for this phone on the internet. Take a minute to hear my plight:
I bought an ET4G the day it came out in the States. I have tried several custom roms and play with kernels all the time.
About, I'd say...2 months ago, the phone started rebooting itself once a day. Sometimes, the screen lights up by itself while the phone is sitting untouched! The problem got progressively worse, until the phone was rebooting 15 times a day. I installed a fresh stock ROM (rooted), a NEW battery, and the problem went away but started to slowly creep back. At this point, I went back to the stock kernel (was using Agat's), and the problem STILL HAPPENED.
So, I installed a fresh stock ROM, this time unrooted, kept TouchWiz instead of Apex, and did not install any freaking apps, except for the BARE minimum. This time the phone did not turn off. It seemed to have fixed my issue. My speculation was that my phone, for some reason, didn't take the voltage under load quite well. So, I spoke to my friend (who is a Store Manager at a corporate Sprint store,) and he was very kind to help me out in getting an exchange so that I could use the phone the way I was using it (after all, I was still within the 12-month warranty).
It's now been 1 week, and the only modifications I've made have been to install Agat's kernel. THE PROBLEM HAS COME BACK in the replacement phone. So, as a last resort, I undervolted the damn thing -50mV, and even went ahead to underclock it using ExTweaks to 1100 MHz. STILL HAPPENS. I go back to stock kernel, uninstall all tweak apps, STILL HAPPENS.
So, I install a fresh ROM, it gets fixed, gets progressively worse, and then THE PROBLEM COMES BACK.
I'm going crazy, XDA. I just want to have a working phone until July 1st when I can upgrade. Is there any way I can diagnose what exactly the phone is doing when it reboots by itself, and what it's doing when the screen wakes up by itself when untouched? Other tips, suggestions, or anything else that could lead to a resolution?
Note: The phone reboot slightly less often when using stock kernel vs. the latest Agat kernel (0.6.7). It also appears to occur less often when I use default touch-wiz. Lastly, the problem goes away after a flash for almost 24 hours, and then it starts creeping back.
Why did you use undervolting as a last resort if your phone had problems? It would only make things worse
Sent from my SPH-D710 using xda premium
locoboi187 said:
Why did you use undervolting as a last resort if your phone had problems? It would only make things worse
Sent from my SPH-D710 using xda premium
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Click to collapse
I mean, I've had the new phone for a week. I haven't done anything crazy with it, and it's already doing weird stuff.
I never over-clocked either of the phones, and once I learned under-clocking was known to help, I tried that last.
There has to be a way to diagnose this thing:
I've been monitoring the last seen services before shut-down, and the last 2 active services on the last shut-down were:
1) [dhd_dpc]
2) system/bin/surfaceflinger
My phone did that and I ended up getting a replacment. Stupid referb had a problem with the CPU. New phone works perfect
Sent from my SPH-D710 using xda premium
m4xwellmurd3r said:
My phone did that and I ended up getting a replacment. Stupid referb had a problem with the CPU. New phone works perfect
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I will return the phone to the store once again in hopes that a replacement gives me a better experience. I'll report with updates.