Develop Bugs

Is your EVO soft resetting automatically or on its own?

Mine just started to after lunch today. I've had it on the desk and saw it restart about 3 times in less than a 15 minute window.
How do I know this just started and it hasn't been going on in my pocket? Well over the weekend I would have heard it reset (since it's not on silent/vibrate like it is at work). It also significantly drains the battery more if you are constantly soft resetting it/turning it off and on.
So is anyone else having this issue? I need to figure out if it was just a freak occurrence or if something is wrong with it.
I did NOT root it, running everything stock - I did some updates on some apps I have installed but no new programs installed in a couple of days - again this just started happening today in the last couple of hours.
And besides email and messaging, I'm not running anything in the background like Pandora or eBuddy, so I don't think it's a program causing it to reset.
Edit:
Not sure if this is the best category for the thread, but I could not find any threads similar to this besides the battery issue in general. Apologies if this thread already exists somewhere.

No uncalled for restarts here. Open the back, pull the battery, check the contacts? Is it plugged in when it does this? Try padding the battery with a folded piece of paper between the door and battery to ensure a snug fit. If it still does that, time to go to a store.

@Jye75
Thanks, I have pulled out and looked at the battery. I have that Seido case they were slangin' at Best Buy on it, I don't think there's an issue with the contacts.
One weird thing is during one of the automatic restarts, the phone made the start up sound. I had the phone on vibrate and the start up before that (and after when I manually restarted it) did not have a tone. Very odd... perhaps it's possessed.

Odd indeed... drop by a Sprint store, would be my next move.

It happened to me two times today since I did the full root last night. The last time it happened, I clicked on a input field and it restarted...

I had the issue when I turned off "enable always on mobile data"...turning it back on stopped the resets.
forum.xda-developers.com/showthread.php?t=701540 <-- no one said much in my thread about it

Probably just a kernel panic. I would not worry about it too much. It's happened to me on my Hero, and on my Evo.
For comparison purposes, how often does OS X Kernel Panic? How often does Windows BSOD?
Android is rather new technology in comparison. Yes, it runs Linux, which is rather mature at this point, but it's built with a lot of new technology, which may not be as mature as the stock kernel itself.
/two cents.

heed316 said:
I had the issue when I turned off "enable always on mobile data"...turning it back on stopped the resets.
forum.xda-developers.com/showthread.php?t=701540 <-- no one said much in my thread about it
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Click to collapse
Thanks, I realized that was one of the few things I've changed at the end of the weekend. Sweet!
blakejohnson86 said:
Probably just a kernel panic. I would not worry about it too much. It's happened to me on my Hero, and on my Evo.
For comparison purposes, how often does OS X Kernel Panic? How often does Windows BSOD?
Android is rather new technology in comparison. Yes, it runs Linux, which is rather mature at this point, but it's built with a lot of new technology, which may not be as mature as the stock kernel itself.
/two cents.
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Click to collapse
It reset about 8-10 times in less than 2 hours. More than half of that time the phone was in my pocket and not in use. I hardly got a signal inside of Walmart so it's not like I was using it that much in there.
I have set the data to be always on and hopefully this will help...
I appreciate all the help guys!

pekosROB said:
Thanks, I realized that was one of the few things I've changed at the end of the weekend. Sweet!
It reset about 8-10 times in less than 2 hours. More than half of that time the phone was in my pocket and not in use. I hardly got a signal inside of Walmart so it's not like I was using it that much in there.
I have set the data to be always on and hopefully this will help...
I appreciate all the help guys!
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Click to collapse
I had the same exact thing happen to me beginning this past weekend. It was driving me insane since it was rebooting every 30 minutes or so. I noticed it started happening more so when I did not have good signal. In any case I came to the conclusion it was all the tinkering (root part 1 and custom ROM) I've done with the phone so I wiped it last night and started from scratch (root part 1 and 2 and custom ROM). No reboots yet, but seeing your post concerns me since it's not the first post I've read regarding this issue. I'll keep you posted if mine keeps doing it. I really hope it's not a real issue, getting a replacement does not seem like it will be an easy process at the moment with them constantly selling out.

marcosowns said:
I had the same exact thing happen to me beginning this past weekend. It was driving me insane since it was rebooting every 30 minutes or so. I noticed it started happening more so when I did not have good signal. In any case I came to the conclusion it was all the tinkering (root part 1 and custom ROM) I've done with the phone so I wiped it last night and started from scratch (root part 1 and 2 and custom ROM). No reboots yet, but seeing your post concerns me since it's not the first post I've read regarding this issue. I'll keep you posted if mine keeps doing it. I really hope it's not a real issue, getting a replacement does not seem like it will be an easy process at the moment with them constantly selling out.
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Click to collapse
Thanks for the input. Your concern about the difficulty in getting a replaced unit due to them selling out is EXACTLY why I'm trying to figure out if this is a software glitch.
I'm also glad you pointed out that it tended to happen when the signal was ****ty. Last night I enabled the data always on (it was on by default and I turned it off earlier in the weekend) and I haven't had a reset yet this morning. Of course I've also been in good coverage areas. When it kept resetting like mad last night it was inside of Wal-Mart, and they have some serious shielding on their building or something since I rarely get a full or even half signal in there regardless of carrier or phone in past experience. A lot of friends on Altell/Verizon beg to differ with me though.
I'm thinking if they're connected, the fact that a weak data signal contributes to the device rebooting is really odd; the only time I can think of why a phone should reboot on its own is the OS crashes (or some app takes up ALL the available RAM, freezing it, then crashing it) or it overheats (but would seem to turn off rather than reboot). I had a BB Curve that did this at one point so I had to clear the cache all the time.
Edit:
Actually, I realized when it started to happen it was at work where I have excellent reception. Hmmm... well at least it hasn't reset on its own this morning so far (so far meaning 30 minutes).

pekosROB said:
Thanks for the input. Your concern about the difficulty in getting a replaced unit due to them selling out is EXACTLY why I'm trying to figure out if this is a software glitch.
I'm also glad you pointed out that it tended to happen when the signal was ****ty. Last night I enabled the data always on (it was on by default and I turned it off earlier in the weekend) and I haven't had a reset yet this morning. Of course I've also been in good coverage areas. When it kept resetting like mad last night it was inside of Wal-Mart, and they have some serious shielding on their building or something since I rarely get a full or even half signal in there regardless of carrier or phone in past experience. A lot of friends on Altell/Verizon beg to differ with me though.
I'm thinking if they're connected, the fact that a weak data signal contributes to the device rebooting is really odd; the only time I can think of why a phone should reboot on its own is the OS crashes (or some app takes up ALL the available RAM, freezing it, then crashing it) or it overheats (but would seem to turn off rather than reboot). I had a BB Curve that did this at one point so I had to clear the cache all the time.
Edit:
Actually, I realized when it started to happen it was at work where I have excellent reception. Hmmm... well at least it hasn't reset on its own this morning so far (so far meaning 30 minutes).
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Click to collapse
Well for what it's worth, mine was also doing it in good signal areas as well. It just seemed a lot more pronounced when I was getting bad signal. Anywho I reread your original post that you are running stock software so let's see if it keeps occuring for both of us regardless of the differences in software we are running. I also still have "Enable data always on" off.

marcosowns said:
Well for what it's worth, mine was also doing it in good signal areas as well. It just seemed a lot more pronounced when I was getting bad signal. Anywho I reread your original post that you are running stock software so let's see if it keeps occuring for both of us regardless of the differences in software we are running. I also still have "Enable data always on" off.
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Click to collapse
Sounds like a plan. Still no problems so far with data always on.
FWIW I also did the battery trick by switching the phone to CDMA auto from GSM auto. Supposedly you have to do it everytime you boot your phone, and it's supposed to help with battery life. Thread here:
http://forum.xda-developers.com/showthread.php?t=700601

It has to have something to do with turning off always on mobile data. It goes away when it's on, but then comes back when you turn it off. I just did rooted and unlocked nand protection on my phone last night and turned off always on mobile data and haven't had any reboots yet. Then again, it took a little while for it to start resetting last time so we'll see I guess. Could just be some glitch in the software that putting a new rom on has fixed...

It has to have something to do with turning off always on mobile data. It goes away when it's on, but then comes back when you turn it off. I just did rooted and unlocked nand protection on my phone last night and turned off always on mobile data and haven't had any reboots yet.
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Click to collapse
Mine had been the complete opposite, I have had data off, and when I turned it on yesterday it started reseting, I turned data back off last night and have had no more problems...
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I had this happen to me while I was trying to talk on the phone and use google navigation at the same time while running the Overclocking widget to throttle my cpu to 285mhz when the screen was off. Whenever I turned off the screen my phone would reboot.
My guess is that there some issue there where the cpu cant keep up with the heavy usage, locks up and forces a reboot...
I've since gotten rid of the OC widget, rooted my phone and installed a custom rom. I've not had it happen since, of course I havent tried talking and using google nav yet.
I've also noticed that advanced task killer caused the htc sense launcher to reboot (force killed) every once in a while... I've gotten rid of that too...

happend to me while talking on the phone twice, it was weird i could hear him still talking the entire time it was rebooting, up untill the OS actually launched...Im gunna try and kill set cpu, how many other people have this running while its rebooting???

widjit said:
happend to me while talking on the phone twice, it was weird i could hear him still talking the entire time it was rebooting, up untill the OS actually launched...Im gunna try and kill set cpu, how many other people have this running while its rebooting???
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Click to collapse
This happened to me today, in-call. My phone has reset 6 times since then off-call.

Alright un-installed setcpu and it still resets. I'm now trying to shim my battery to see if its a loose connection. I gotta figure this out its driving me crazy...
UPDATE: still hapining with battery shined, tried both data sync on and off, installed setcpu, all to no avail... maybe I will try a hard reset... I remember on my kaiser this started hapinin and it was a bad nand flash, but I'm running stock with unrevoked... so if anyone has any ideas I'm wide open.
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widjit said:
Alright un-installed setcpu and it still resets. I'm now trying to shim my battery to see if its a loose connection. I gotta figure this out its driving me crazy...
UPDATE: still hapining with battery shined, tried both data sync on and off, installed setcpu, all to no avail... maybe I will try a hard reset... I remember on my kaiser this started hapinin and it was a bad nand flash, but I'm running stock with unrevoked... so if anyone has any ideas I'm wide open.
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Click to expand...
Click to collapse
Running Toast's root has stopped it for me as of today. If that actually had any effect, I have no idea...but no resets yet with always on mobile data on and off. Maybe flashing the rom again helped...

heed316 said:
Running Toast's root has stopped it for me as of today. If that actually had any effect, I have no idea...but no resets yet with always on mobile data on and off. Maybe flashing the rom again helped...
Click to expand...
Click to collapse
Me too, I'm totally stuck on part 2 though...
widjit said:
Alright un-installed setcpu and it still resets. I'm now trying to shim my battery to see if its a loose connection. I gotta figure this out its driving me crazy...
UPDATE: still hapining with battery shined, tried both data sync on and off, installed setcpu, all to no avail... maybe I will try a hard reset... I remember on my kaiser this started hapinin and it was a bad nand flash, but I'm running stock with unrevoked... so if anyone has any ideas I'm wide open.
Click to expand...
Click to collapse
Wow dude I'm sorry to hear you're having that much trouble. I'm on step 2 of part 2 of Toast's root method but running into major issues. Since I did step 1 (and before that I enabled data always on again) I haven't had a reset issue.
For the record, my Hardware version 2.
Do you guys think this is a widespread or isolated issue? I'm surprised it hasn't happened more or less, in other words I figured there would be either a lot or hardly any comments about it. This medium sized number is interesting.

[Q] GPS use forces reboots. Help?

I have been having a nagging problem w/ my DInc ever since I was stock w/ 2.1.
When I use the GPS w/ Google maps, my phone will randomly reboot.
I've tried various kernels, various 2.2 ROMS, tried underclocking / managing temperatures and continue to be plagued w/ this issue.
My current setup is:
Rooted, S-Off, Virtous ROM 2.6, Adrynalyne's Virtuous Custom Kernel, 2.15.00.07.28 radio
It is rock solid with GPS off. As soon as I enable GPS and start navigating somewhere, it's only a matter of time before it reboots. Sometimes it reboots after 1 minute - other times 20 minutes. No rhyme or reason to the length of time before reboot.
I've been hoping that the latest kernels, radio, etc would alleviate this problem, but I'm about at my wits end and ready to just un-root, go back to stock, and try my luck w/ a replacement from VZW.
Anybody have any troubleshooting tips that I can try before I go the replacement route?
UPDATE: Took phone into VZW while it was doing a reboot. They immediately put in a refurb order for me. Replacement phone has been absolutely rock solid for a few days now. Thanks for your help in convincing me it was a hardware issue.

Idea
margelef said:
Anybody have any troubleshooting tips that I can try before I go the replacement route?
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Click to collapse
What's the temperature of your phone at the point it reboots (or comes out of its reboot).

jdmba said:
What's the temperature of your phone at the point it reboots (or comes out of its reboot).
Click to expand...
Click to collapse
Good question, I've never actually recorded the temperature after the reboot (I obviously can't know what the temp was *before* the reboot)
I have, however, used SetCPU with a profile that should underclock (and throw an event notification) if the phone gets above around 43 degrees celsius. I've never actually gotten that notification, though. So either the phone isn't actually getting that hot, or it's rebooting before SetCPU can kick in and pop up the notification.
I'll GPS on the way home tonight and after the inevitable reboot, I'll take a look at what the temperature reading is.

...
Great. Of course, my question was one of experience and not randomness. I am expecting to hear something back from you along the lines of 43c+. If you are at 47c or 48c then its a no brainer.
Bad radios (not the 2.15.xxx software; the physical hardware) are a documented issue with early early early DINC's. They are faulty and they start trying REAL HARD to get their signal, at which point the DINC overheats and reboots.
I returned my first DINC (I am on #3) as it would superheat to 43c (without being in actual use ... temp would just climb and climb) and then enter a reboot loop.

jdmba said:
Bad radios (not the 2.15.xxx software; the physical hardware) are a documented issue with early early early DINC's. They are faulty and they start trying REAL HARD to get their signal, at which point the DINC overheats and reboots.
I returned my first DINC (I am on #3) as it would superheat to 43c (without being in actual use ... temp would just climb and climb) and then enter a reboot loop.
Click to expand...
Click to collapse
Other than having SetCPU do an "Audible Alert" if it hits a certain temperature, is there any sort of diagnostic logging that I can do to help monitor the temperature?
I have used System Panel to show CPU/usage history, but I have not noticed a spike in the CPU right before the reboots in the history view.
This is a release-day unit, so it would have been in the first batch of DIncs. You reference a documented issue on the early batch of phones...do you have a link to something that I can reference if I take this to VZW for a replacement?

Not any more
At the time when this was big news you could find postings, but no admissions from VZW if that's what you want. I think you overestimate the amount of difficulty VZW is going to give you. Sure, a level 1 tech may get very very very annoying by asking you if you pulled the battery and if you are running "advanced task killer" (I guarantee the latter actually), but you should just come up with the answer you know they want, until they agree to pass you up the chain. At the second level, they don't ask those questions (case in point: when I went to return DINC # 2 because it was shipped to me with a pre-blown speaker; the tier 1 rep actually asked me if I pulled the battery and did a reboot. Tier 2 rep apologized when I told him that).
Anyway, if you have one of these bad initial batch phones (as I did), I doubt any software solution is going to help you. In fact, it will hurt. If your phone has a faulty radio or is overheating after a few minutes of GPS, you probably want to know that, rather than mask it.
Turn off your protections, run the GPS, and see if you are hitting 43c+ (I believe 48c is the absolute highest level the Incredible will actually go before shutting down to save itself). If you are getting that hot, you simply have a bad phone.
EDIT: Whoops - missed your question. I use BATTERY INDICATOR (Free) from the market to show my battery strength as a number. It also shows the temperature when you slide down the top menu bar:
http://www.appbrain.com/app/com.darshancomputing.BatteryIndicator

Well, took all of 5 minutes of gps'ing before my phone started rebooting. It rebooted, I opened System Panel and the temperature was 35.7. Then it rebooted again. I shut off gps, went into System Panel and temp was 36.1. With the gps now off, the reboots stopped.

Hmmmm
Honestly, I have to turn the reigns over to someone else. I am still thinking bad radio (search out Incredible random reboot) as the source regardless of heat, but heat would have been the easier answer. My first DINC would also reboot randomly at the office (where it is sufficiently cool all the time).

It's assuredly hardware failure.
In my case, it wasn't related to temperature. Anything that taxed the radio or cpu triggered a reboot and/or boot loop. Even batch operations in Titanium Backup would render the phone unusable.

najaboy said:
It's assuredly hardware failure.
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Click to collapse
You are probably correct.
I reverted back to unrooted stock 2.1 last night. Did not install ANY applications whatsoever. This morning, used Google Navigation on my way to work and the phone rebooted about 3 minutes into my drive.
What's interesting now is that my phone is telling me that it's up to date and there are no updates available. I wonder if VZW has pulled the 2.2 OTA because of the battery drain issues. It'll be interesting to see when I go into VZW for a replacement phone if they make me go through the 2.2 upgrade or if they'll just swap out the phone.

Overheating

Just wondering if anyone else has run into this. I tried searching but couldn't find anything that matched what I'm seeing here.
This normally only happens when I'm using navigation, but if my phone gets up to a battery temp of 105 F it reboots. And not just occasionally, it happens every single time it gets up to 105 F. I thought it was just a defective battery so I replaced the original with an extended battery...same problem.
Has anyone else run into this? Is it a defect of the phone or something?
The reason I'm asking is because this is a refurbished Dinc that Verizon sent me to replace my original. I never had this problem on my original Dinc. Unfortunately I rooted the replacement before noticing this issue, otherwise I would send it back to Verizon. Not really sure how well the unrooting process works.
Anyway, any tips or info on this would be appreciated.
Thanks

Huh, that's rather odd. I've had mine up to 118.4°f with no problems. I honestly don't know it would reboot at only 105°... Hopefully someone else can help out?
EDIT: Mines AMOLED, had it since day one, if that matters.
Sent from my Droid Incredible running CM7.0.3.

I bought a brand new re-certified DInc off bendoverbay and it would reboot at 100F. It was an Amoled version. I came to the conclusion it was probably a bad CPU and may have been that way since original manufacture and the re-cert process doesn't know this is an issue.
Anyway, I don't think there is anything you can do to fix it. I returned it. So unroot and return.

My original AMOLED Incredible started doing that after about 6 months. It got progressively worse over the next 2 months to where it'd reboot when it got near 90 degrees. I took it in and showed them and I got a recertified AMOLED phone that now works up to 117 (highest I've seen on it). They did have to wipe my phone before they believed me though. Nontheless, I got a phone that works now. So RUU that thing and take it back.

Thanks for the responses.
I think I'm going to go ahead and upgrade to the Incredible 2 or the Thunderbolt. The phone I have now is the 3rd refurbished phone Verizon sent me. Maybe it's time to move on from the Dinc.
Thanks.

i've been getting a lot of over heat shut downs lately but i think its just cause of the rom im running combined with plants vs zombies. i do have an extendended battery too and a new snugger case so im curious that maybe there isn't enough venting with the case

Just for general overheating issues, a silicone/TPU case will insulate the phone causing its temps to stay higher. So I would go with the thinnest case possible, or none, if you're overheating. Also, undervolt and/or underclock. 800mhz without thermal shutdown is faster than 1ghz if it always resets.

I ended up taking mine in because it did the same exact thing. It would hit 105 exactly and then bootloop till it cooled itself down. My replacement one got up to 130 the other day running Pandora and sitting in the sun poolside
Sent from my ADR6300 using XDA Premium App

An easy way to tell if the bootloop is temp related is to put it in the fridge for a few minutes. It should come out of the bootloop and be stable till the temp rises again.

Overheating?

I seem to be having an issue with my phone overheating and rebooting. It seems to happen consistently when using navigation or when playing games (I'm hooked on Gem Miner). Always at an inopportune time. To me this seems like a result of bad hardware or something but is it possible that rooting and installing ROMs like CM7 or Kingdom Stock Sense?
I bought my phone at Best Buy and ended up getting the warranty, so assuming I can revert the phone back to stock, I should be able to get this covered under warranty. Right?

My phone gets hot when under stress, but that's totally normal. But for it rebooting, that could mean bad hardware. What rom are you on? Some roms will run hotter than others.
Sent from my HTC Incredible

Well how it is it getting before it reboots? I think at 119F it will reboot/shut off and flash the LED. Seems like kernels can also impact heat, as well as custom undervolting mods.

TheWhiteBandito said:
My phone gets hot when under stress, but that's totally normal. But for it rebooting, that could mean bad hardware. What rom are you on? Some roms will run hotter than others.
Sent from my HTC Incredible
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Click to collapse
I was using CM7 for a while (pre-7 and up to 7.0.3) and recently tried Kingdom Sense. Under both of those I could only get a few moments of navigation before it would just completely shut down.
I actually just restored the stock ROM (though I'm still running S-OFF) and it doesn't seem to be overheating anymore. I guess I'll have to see what happens. It would totally suck if I am forced to stay on the stock experience after having been rooted/ROM'd for so long...

k_nivesout said:
Well how it is it getting before it reboots? I think at 119F it will reboot/shut off and flash the LED. Seems like kernels can also impact heat, as well as custom undervolting mods.
Click to expand...
Click to collapse
Hot enough that it's shutting down. I couldn't tell ya specifically.

k_nivesout said:
Well how it is it getting before it reboots? I think at 119F it will reboot/shut off and flash the LED. Seems like kernels can also impact heat, as well as custom undervolting mods.
Click to expand...
Click to collapse
Its higher than 119F. Mine hit 122F the other day and didn't reboot, unless the safety shut off didn't kick in on mine. Don't think it is much higher than that though before it does.

I had heard it shuts down at 119 but my phone hasn't ever gotten that hot. I've only managed to get it up to about 114, that was multitasking and charging, overclocked to 1113.

When it reboots, do you get 5 vibrations and then the indicator flashes green until you pull the battery? If so, you are starting to have serious problems.
This thread helped me recover my Incredible..
http://forum.xda-developers.com/showthread.php?t=982454

I had mine at 120F the other day loading a new rom and no shut off
Sent from my Incredible using XDA Premium App

Mine gets hot when using wireless tether.

jetsaredim said:
I was using CM7 for a while (pre-7 and up to 7.0.3) and recently tried Kingdom Sense. Under both of those I could only get a few moments of navigation before it would just completely shut down.
I actually just restored the stock ROM (though I'm still running S-OFF) and it doesn't seem to be overheating anymore. I guess I'll have to see what happens. It would totally suck if I am forced to stay on the stock experience after having been rooted/ROM'd for so long...
Click to expand...
Click to collapse
I'm leaning toward a hardware issue. The reason I say that is because I'm using CM7.0.3 and Chad's Incredikernal and when I use navigation I also connect my car charger and have never had a heat issue nor any reboots. I drove from SC to FL back in Feb and had navigation running the whole time.

Yea, I'm thinking its a hardware issue. I just downloaded Cut the Rope and can consistently get it to reboot/overheat after about 10-15 min of play. Only problem is that I'm not sure if the geniuses at the Best Buy warranty center will notice the S-OFF or not and if so how do I revert that when I don't have CWM on my phone anymore...?

jetsaredim said:
Yea, I'm thinking its a hardware issue. I just downloaded Cut the Rope and can consistently get it to reboot/overheat after about 10-15 min of play. Only problem is that I'm not sure if the geniuses at the Best Buy warranty center will notice the S-OFF or not and if so how do I revert that when I don't have CWM on my phone anymore...?
Click to expand...
Click to collapse
You can get S-On by using the "S-On" tools by unrevoked, Don't think I can post links just yet but you can copy/paste the URL below, it should help guide you.
unrevoked.com/rootwiki/doku.php/public/forever
Scroll down to the bottom of the page and you should see a FAQ section.
How can this be removed or undone if I need to take my phone in for service?
Download the latest ''S-ON'' tool to a temporary location and follow the installation instructions above to run it. Once your phone is S-ON, you may lose root permanently if you install an official update
The link to the S-On tool can be found at the URL above, I copied/pasted so you would know what to look for.

fLaWx said:
You can get S-On by using the "S-On" tools by unrevoked, Don't think I can post links just yet but you can copy/paste the URL below, it should help guide you.
unrevoked.com/rootwiki/doku.php/public/forever
Scroll down to the bottom of the page and you should see a FAQ section.
How can this be removed or undone if I need to take my phone in for service?
Download the latest ''S-ON'' tool to a temporary location and follow the installation instructions above to run it. Once your phone is S-ON, you may lose root permanently if you install an official update
The link to the S-On tool can be found at the URL above, I copied/pasted so you would know what to look for.
Click to expand...
Click to collapse
I assume you're not completely an expert in this matter, but let me see if I get this right... I have to go back to having CWM on my phone so I can apply the S-ON zip and then re-run the stock recovery to get back to complete 100% stock. Sound right? I wouldn't even consider it if I didn't think there was a slight chance that I'd get flagged on the warranty review for having S-OFF set. I don't want them to have any reason to deny my getting a new phone.

Hi - long time lurker, barely ever post, but I'm gonna chime in here.
My DInc also reboots, and it is warm to the touch when it does happen. Don't know how hot though sry. I've been rooted since November, but haven't installed a Custom Rom, just removed bloat, and added some other useful tools. The biggest change I've made was changing the fonts. I don't over/under clock either (it runs just fine for me). My reboots seem to be increasing in number. At first it would be once a month, then a few times a week, and now a couple times a day.
Sometimes, my phone will reboot just once, and then continue to work. Sometimes 2-3x in a row, and then continue to work or not. Sometimes, it just vibrates 5x quickly, and then is locked (LED flashes), and the only way to recover is to pull the battery and start over.
Seems to happen MOSTLY around certain times of day - 4:30-6pm when I'm on my way home from work (no, not using my phone, but it happens anyway), and around lunchtime (again, not using it, or if I am it's barely). Other times it happens too - but really randomly. I'm ruling out different apps that might be triggering it, but don't think that's the issue.
QUESTION - if it is heat related, and the phone is supposed to go into shut-down mode at 119*, but seems to be different temps for everybody, could it be the thermostat? Could it be registering a false temp reading and think it needs to shut down? Has anyone explored this?
I'm not an engineer, or even a programmer, but I like to play one on TV. Thx

Oh - I forgot to add this:
There have been times when it would reboot, and I've placed my phone and battery (removed from phone) on the vents of an airconditioner, or even sitting on a frozen ice pack (the kind for a cooler) and it would still happen afterwards. To the touch, my phone would be cold, not freezing, but cold. Seriously lower temp than what it was when it was very warm to the touch...

I'm definitely with you on the first scenario. I just brought it to my local Best Buy where I bought it (with warranty) and they sent it off and gave me a loaner DInc to use till mine's repaired. They said, if they can't repair it, they'll give me a DInc2 as a replacement since the Dinc1 is "backordered" (aka not being carried).

jetsaredim - I was able to get a replacement DInc sent to me overnight (free!). My first replacement had a faulty USB port, so I couldn't charge my phone. I have 'another' DInc being sent to me now. Other than the faulty USB port, I haven't had any overheating issues so far (knock on wood).
First phone manufactured in June 2010
First replacement phone, manufactured in April 2010, and remanufactured June 2011 (via ##7764726)

I just got my replacement Incredible today. I just tested my original phone again by watching 15 minutes of video on youtube and BANG!!!!!!!!!! It rebooted as usual. Screen and battery get very warm. The reboots seem to happen when watching videos online or offline, playing games for 10 to 15 minutes, browsing the web for 15 to 20 minutes, using Google Maps with or without charging at the same time, and charging and talking on the phone at the same time. Well, I'm sending back the original and hoping that the replacement doesn't fail me. Glad that I swapped it just before the manufacturer warranty was up.

Have had the Dinc since week one. 100% stock - have not rooted (yet) and stock battery - in the past month it has 'overheated" and rebooted twice. Never happened before. Both times while using navigation and charging. Could it simply be the battery? It's not holding a charge like it used to too which also makes me wonder about the battery.

has there been a fix for the constant rebooting?

hey guys, got my incredible a few months back and love it except for the fact that it keeps rebooting on me about a half a dozen times a day sometimes more. it's rather annoying. i am rooted and have tried a couple different roms including synergy and the new skyraider rom. it still does it running sky-raider. I love the phone i am just annoyed at the constant rebooting when i am browsing the net or watching a movie or something else. i've noticed that the phone itself is getting hot a lot.
also, my battery has been draining really fast after it has been charging all night. like i drive to work 30 minutes away and if i listen to music or online radio the battery drains to like 85-90 percent.
i am up for a upgrade in november so i will probably get a new phone then but I don't want to. i like my incredible. i want to wait until other phones come out. possibly thinking about getting the iphone 4 but I've never owned anything Apple before. always been a htc / android guy.
also, i got the phone used off ebay. if I take it to the store they won't be able to help me or anything like that since it's not under warrent or anything correct? do I just have to suck it up until my upgrade in november?
thanks for the help.

jonmchugh said:
hey guys, got my incredible a few months back and love it except for the fact that it keeps rebooting on me about a half a dozen times a day sometimes more. it's rather annoying. i am rooted and have tried a couple different roms including synergy and the new skyraider rom. it still does it running sky-raider. I love the phone i am just annoyed at the constant rebooting when i am browsing the net or watching a movie or something else. i've noticed that the phone itself is getting hot a lot.
also, my battery has been draining really fast after it has been charging all night. like i drive to work 30 minutes away and if i listen to music or online radio the battery drains to like 85-90 percent.
i am up for a upgrade in november so i will probably get a new phone then but I don't want to. i like my incredible. i want to wait until other phones come out. possibly thinking about getting the iphone 4 but I've never owned anything Apple before. always been a htc / android guy.
also, i got the phone used off ebay. if I take it to the store they won't be able to help me or anything like that since it's not under warrent or anything correct? do I just have to suck it up until my upgrade in november?
thanks for the help.
Click to expand...
Click to collapse
Seriously, dropping 15% after half an hour of streaming anything on that device is amazing performance. It wasn't real hard to completely kill that battery in an hour, frankly. As for the heat, I not only got it so hot it stopped charging a number of times, but I overheated it until it shut off and wouldn't come back on for an hour. That phone would last about 10 hours sitting on a table untouched. I never owned a device that destroyed a battery as fast as the Incredible. It was a useless paperweight most the first month I had it until I got the 3500mAh battery for it.
That said, I doubt Verizon would honor any warranty on it, and even if they did, I wouldn't expect a different device to be any different.

I use the stock Froyo ROM and have never had one random reboot. Also, I use the standard battery most days and get a full day out of them. That's all you can ask out of just about any smartphone.

Friend had nearly the same symptoms, her sd card wasn't fat32; double check yours. Better yet, load a sense ROM, and remove the sd and reformat it. Copy sd contents to/from pc before and after format.
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ejdavis72 said:
I use the stock Froyo ROM and have never had one random reboot. Also, I use the standard battery most days and get a full day out of them. That's all you can ask out of just about any smartphone.
Click to expand...
Click to collapse
The newest BlackBerry Bold goes about 3 days on a charge.

loonatik78 said:
The newest BlackBerry Bold goes about 3 days on a charge.
Click to expand...
Click to collapse
I always just swap batteries so it's no big deal to me if they get 1 or 3 days of battery life. If I had any interest in Blackberry whatsoever, I would find that interesting.

well i'm constantly getting frustrated with this phone. good thing i have an upgrade on the 21st. i've tried everything. tried 4 different roms. even upgraded to the new 2.3 android gingerbread os and it still reboots constantly. it just rebooted like 3 times with no good results. i think it's a faulty hard ware. I doubt that Verizon will let me upgrade 2 weeks ealier even though my phone is not working. i can't take it anymore. any help would be grealty appreciated. thanks.
Jon

jonmchugh said:
well i'm constantly getting frustrated with this phone. good thing i have an upgrade on the 21st. i've tried everything. tried 4 different roms. even upgraded to the new 2.3 android gingerbread os and it still reboots constantly. it just rebooted like 3 times with no good results. i think it's a faulty hard ware. I doubt that Verizon will let me upgrade 2 weeks ealier even though my phone is not working. i can't take it anymore. any help would be grealty appreciated. thanks.
Jon
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Click to collapse
You must have some bad hardware in there. Have you tried it without the SD card? I have a bad SD card bluescreen my computer before. Just an idea.

Or you could try replacing the battery and seeing if there are any further reboot issues. Your battery is the one constant I observed after reading your initial post.

I'm having the same problem. I've had the phone for over a year and love it. Two months ago I started getting random reboots. I've changed roms, kernels. It seems to happen when it's charging, but it's not limited to that. it happens when using GPS, streaming, and then would become really unstable for a few boots. I've tried capturing
a logcat of it, but it didn't yield anything useful. Also looked at
my last_kmsg and didn't really see anything odd. I've swapped batteries, completely wiped and it still rebooted with no apps installed but stock plus ROM. At this point i'm thinking hardware, voltage problems. Any ideas?
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pures said:
I'm having the same problem. I've had the phone for over a year and love it. Two months ago I started getting random reboots. I've changed roms, kernels. It seems to happen when it's charging, but it's not limited to that. it happens when using GPS, streaming, and then would become really unstable for a few boots. I've tried capturing
a logcat of it, but it didn't yield anything useful. Also looked at
my last_kmsg and didn't really see anything odd. I've swapped batteries, completely wiped and it still rebooted with no apps installed but stock plus ROM. At this point i'm thinking hardware, voltage problems. Any ideas?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
It's a hardware issue. If yours is still in warranty, go to Verizon and they will swap it out for you. I had the same issue and nothing you can do (changing ROMs, kernels, etc.) will fix it.

I asked this same thing, its an issue with the USB mount or something I can't remember the answer for it, look up my posts and see if you can find the topic where I ask this, or search for 5 times vibrate/ reboot fix for incredible
Also I noticed that the black thing behind the battery, with the esn number, I made an observation that if you have a plastic leafy type of black cover, then I noticed that these incredibles reboot, I've only had 2 phones with a thinner black cover thing, so I'm not sure if this applies to all the thin covers, but I got an incredible now and the black esn cover is more stiffer and harder, so maybe it does have to do with overheating...since my new incredible doesn't ever constantly reboot
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From everything I've seen and read, it seems like the random reboots point to a bad sector of RAM. I get once I'd say once every 3-4 months, which I won't complain about. But it's never anything rom/kernel/radio related.
Tho someone mentioned the cover where the ESN number is located on the INC under the battery. I have noticed a slight "warping" which I'm absolutely certain is due to heat. Not largely noticeable, but pretty significant nonetheless. I'd take a pic, but only have my INC as a camera lol.

If I use gps in the car, running for 3+ hrs, it will reboot due to overheating. Natural damage control for the phone.
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