Hi All,
Please can you help me. I bought a used HTC Desire a few weeks ago and was delighted with it - worked a treat and just like new. I then made the schoolboy error of taking it on a hiking trip - it rained like mad and a small amount of water got into the top of the case. Result - no power - phone won't start or anything.
I tried the rice method to dry it out and left it for 2 days - still no joy. I took the phone apart, noticed that at least one of the water indicators has been tripped (turned red). I rebuilt the phone, replaced the battery in case that was knackered - still no power.
Any ideas what I can do from here myself to fix the phone or eliminate what is preventing it from starting? I've been looking at repair companies - does anyone know of a good one? HTC warrently repair is out because of opened case/wateer indicator - and I bought the phone used.
Thanks,
Stewart
HTC will repair it but it could cost you. My desire is second hand and they repaired it for free but I didbt have water damage.
Sent from my HTC Desire using XDA App
as a phone technician you have basically damaged the solder connections PCB.finite resoldering is not cost efficient as process is general mass production.HTC will replace board £100+.
sorry for bad news
Sent from my HTC Desire using XDA App
believe it or not but condensation damage is actually far worse than a soaking.
Sent from my HTC Desire using XDA App
Update - I've brought the phone into a repairer (not HTC). They've had a look and found the problem, it appears in trying to dry the phone out I managed to break a power connector/terminal on the mainboard. They told me that they will order a new part from the Far-East and apart from that the phone is in pretty good condition. Only a small drop of water got in so maybe I'll be lucky...
...watch this space!
Related
My sister dropped her HTC One X in the toilet for a couple of seconds. After a while it restarted itself, vibrating and showed her the HTC logo, then restarted again and kept on doing so until the battery was drained.
I cracked it open and dried it for two days but the bootloop is still present. I think the hardware is intact but maybe the software got broken somehow.
However it is possible to get into hboot but it soon restarts again.
I thought that maybe i could flash a RUU exe but all the RUU's i can find has radio 1.x but her radio is 2.x. How come?
Please, does anyone have any suggestions or personal experience?
Thanks!
I don't see how the software could get damaged by that. Does she have a nandroid backup?
Sent from my HTC One X
no, her phone is not rooted, it's completely stock.
It is possible to flash a RUU exe even though it's S-ON and everything, right?
Yes it's possible to flash an RUU (or you could just wipe data from recovery), but it will 99.99% be a hardware fault.
i see..
maybe we should send it for repair then.. We're thinking about claiming the guarantee, but i heard about a water damage indicator sticker as in this picture. It seems we dont have that sticker in the sim slot. It's nothing there, just the black wrapper thing. Any ideas about that?
Yup, there's something in the device that detects if the device is waterdamaged. You could always try to get it on the guarantee, but chances are small.
Sent from my HTC One X
There's more to water damage checking than a bit of colour changing paper. When water dries it leaves residue and corrosion on parts will start.
So, is it completely crazy to think that the software got burned due to water on the memory hardware?
Sent from my Desire HD using xda app-developers app
onesterud said:
So, is it completely crazy to think that the software got burned due to water on the memory hardware?
Click to expand...
Click to collapse
It's not crazy, but it is wishful thinking. A water damaged phone is usually beyond economical repair, if you send it to HTC, they'll likely charge you to send it back dead without looking at it.
Actually they don't charge for water damage (in the UK), and just send it straight back.
Well i live in sweden and we've got 1 year warranty from the reseller and 2-3 years from the manufacturer (HTC). We will try the reseller first, maybe they are a bit dumber than HTC.
The phone will be in a bag of rice for a couple of days to see if we can squeeze some more liquid out of it.
Thanks for the answers
Well, I live in Sweden also and are locked to 3. If I remember correctly, I have 2 years of warranty on my HOX at 3.
Sent from my HTC One X
Warranty usually counts for nothing when water damage is involved.
If your device is restarting itself even in the bootloader then you definitely have hardware problems
Sent from my HTC One X using xda app-developers app
Hey everyone, i got the HTC One X from a friend for repairing it, but i think its bricked, i know how to flash with clockworkmod from my LG Phone but this Phone just dont boot anyway, no bootloop, no nothing, its not starting
when i connect micro USB, the LED is red and is going to green after a few minutes, but its not booting or touch keys are flashing, nothing :/ volume and power dont work either, do you guys have an idea?
My only suggestion is to hold power down for 10 seconds and if it restarts its ok
exocetdj said:
My only suggestion is to hold power down for 10 seconds and if it restarts its ok
Click to expand...
Click to collapse
not working
i think it has water damage because he found it in the rain after loosing it xD
any other ideas?
eek, not good, is it insured?
Plug the phone into your PC, if it shows as apx in device manager it is a hardware fault, if you take the phone apart leave the main board in place, leave in a dry warm place for a week, u could use rice or a dessicant like the bahs u find in shoe boxes, this will dry the device out, there are also lots of shops that offer water damaged repairs services.
Ultimately tjo even if u repair it after water damage the phone will never be the same
Sent from my Nexus 7 using xda app-developers app
Jonnibravo said:
Plug the phone into your PC, if it shows as apx in device manager it is a hardware fault, if you take the phone apart leave the main board in place, leave in a dry warm place for a week, u could use rice or a dessicant like the bahs u find in shoe boxes, this will dry the device out, there are also lots of shops that offer water damaged repairs services.
Ultimately tjo even if u repair it after water damage the phone will never be the same
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
thanks for your advice, it has white things on the USB Port and i think its bricked like my LG Phone they wont repair water damaged phones cheap in germany
facekill1337 said:
thanks for your advice, it has white things on the USB Port and i think its bricked like my LG Phone they wont repair water damaged phones cheap in germany
Click to expand...
Click to collapse
Sounds like internal water damage caused and short circuit by powering the device on with water in it.
A friend of mine had the same exact problem, he had his phone insured though (not for water damage but he lied and said he was calling and it suddenly went raining, they actually believed that and he was given a brand new hox)
hi, have searched and searched on the forum but no real answer to my problem.
i dropped my htc one x and the glass cracked, so i sent it away to a supposed reputable firm (i didnt realise htc repaired phones aswell otherwise i would have sent it there)
anyway the lcd display and brightness worked perfectly, the company have replaced the screen and now the backlight no longer works and flickers when touched or cpu is being used.
they have said it is the display IC, and coil etc,
they say that this was caused by the phone being dropped, and not by them and they have charged me (they take payment before sending phone back), they initially took the phone back, and 3 weeks later they have decided to wash there hands of it, have put the phone back together shodily tell me i have to put up with the phone as it is, and refuse me a refund.
they acknowledge that the ic was fine before they took it apart, but blame it on the nature of the phone design as to why it now doesn't work.
i would post link to another forum explainingg the possible issue (has no explanation of cause though) and pics of the phone has been returned to me, but i can't because im a noob
Basicly the question is,
Who is at fault?
And how could the ic get shorted out,
The backlight flickering is likely to be poor installation of the new screen.
Again this is an old example I'm referring to here. I used to replace the screens on the Nokia n95 quite regularly.
You get the screen assembly and the ribbon cable which attached to the motherboard.
If the ribbon cable was not seated 100% perfectly I would get the exact same symptoms you are describing.
No backlight. Pressing down on the screen would either get it to flicker or come on for a while.
It shows a poor connection. I took the screen back out and repositioned the cable back in. Reassembled and then it was fine after
Sent from my HTC One X using xda app-developers app
sx_turbo said:
Basicly the question is,
Who is at fault?
And how could the ic get shorted out,
Click to expand...
Click to collapse
Hi mate did you managed to get this sorted I am having the exact trouble same issue with a company call Elite Phones and Computers.
They are saying that the IC shorted out and the only repair would have to be a replacement board.
sx_turbo said:
hi, have searched and searched on the forum but no real answer to my problem.
i dropped my htc one x and the glass cracked, so i sent it away to a supposed reputable firm (i didnt realise htc repaired phones aswell otherwise i would have sent it there)
anyway the lcd display and brightness worked perfectly, the company have replaced the screen and now the backlight no longer works and flickers when touched or cpu is being used.
they have said it is the display IC, and coil etc,
they say that this was caused by the phone being dropped, and not by them and they have charged me (they take payment before sending phone back), they initially took the phone back, and 3 weeks later they have decided to wash there hands of it, have put the phone back together shodily tell me i have to put up with the phone as it is, and refuse me a refund.
they acknowledge that the ic was fine before they took it apart, but blame it on the nature of the phone design as to why it now doesn't work.
i would post link to another forum explainingg the possible issue (has no explanation of cause though) and pics of the phone has been returned to me, but i can't because im a noob
Click to expand...
Click to collapse
had the same ..from now ill always send it to htc if something is broken again it costs the same i found out
Well after owning my HTC One X for a year I noticed that I'm having a problem with the digitizer (touchscreen). On the lower quadrant of the screen there is a rectangular (invisible spot) where the digitizer doesn't work properly. Sometimes causes the screen/keyboard/unlock all by itself. Aka the Phantom digitizer. When the digitizer is acting up I can't activate any part of the touchscreen in that area either.
Although this problem doesn't happen all the time. Just periodically through the day and some days more than others.
I think it's because of a dirty power supply to the digitizer that causes this problem. You may have seen other threads of people plugging in there phone and not being able to use the touch screen. This is also due to a dirty power supply.
Example: when I plug my phone into the wall at work (which I know is a dirty power supply) it creates the exact same problem.
Could the voltages/battery/power supply cause these problems with the digitizer?
I'm looking to fix this without spending money on a new screen.
Edit 1
Possible causes:
Battery Connection issues
death grip (I have wi-fi issues) - testing now
Voltage issues - unlikely the problem now
dirty power supply
more if i can actually get some help
This is also similar to the One S button problem
Edit 2
Currently flashing 100% stock rom.
Sent from my HTC One X using xda app-developers app
Bump for more help pls.
Will post a picture of dead zone later tonight
Sent from my HTC One X using xda app-developers app
Bump cuz I really really need some help.
I was hoping for my device to last at least a year.
Sent from my HTC One X using xda app-developers app
Hi mate, I have to say that if I use an LG ac adapter my digitizer doesn't work properly... But as soon as I unplug it becames normal as always
matt95 said:
Hi mate, I have to say that if I use an LG ac adapter my digitizer doesn't work properly... But as soon as I unplug it becames normal as always
Click to expand...
Click to collapse
I know that's caused by a dirty power source. Sometimes old buildings outlets and crappy wall chargers cause this. My problem is even on battery. I think I either have a bad connection on the ribbon connection for the digitizer or a defective digitizer overall.
Sent from my HTC One X using xda app-developers app
same story
Tw1tchy said:
I know that's caused by a dirty power source. Sometimes old buildings outlets and crappy wall chargers cause this. My problem is even on battery. I think I either have a bad connection on the ribbon connection for the digitizer or a defective digitizer overall.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Hello sir.
I totally have the same problem. Can you please advise if you managed to fix it and how? Did you have to replace digitizer?
Thanks!
middleof said:
Hello sir.
I totally have the same problem. Can you please advise if you managed to fix it and how? Did you have to replace digitizer?
Thanks!
Click to expand...
Click to collapse
Yes it was the digitizer and I figured out the problem as well! The polycarbonate unibody is very flexable and over time when you stick your phone in your pocket, sit on it by accident, hold it too tightly etc. etc... Th polycarbonate and the gorilla glass flexes that could cause damaging the digitizer. Another problem is that it gets worse over time so some type of connection loss.
A new digitizer fixed the problem and it still works to this day. My friend bought it from me after I did the repair myself and put a new polycarbonate body on it. Decided to go with the black color this time. If your going to do the repair yourself try and remove the old digitizer from the LCD BEFORE your buy your parts. This is because you are likely to damage the LCD like I did so I bought the LCD and digitizer together making the installation much easier.
My new polycarbonate body is much more stiff too so hopefully the problem doesn't happen again and no more scratches on the device. Sold it for $450 and only paid $100 for the parts on ebay.
Tw1tchy said:
Yes it was the digitizer and I figured out the problem as well! The polycarbonate unibody is very flexable and over time when you stick your phone in your pocket, sit on it by accident, hold it too tightly etc. etc... Th polycarbonate and the gorilla glass flexes that could cause damaging the digitizer. Another problem is that it gets worse over time so some type of connection loss.
A new digitizer fixed the problem and it still works to this day. My friend bought it from me after I did the repair myself and put a new polycarbonate body on it. Decided to go with the black color this time. If your going to do the repair yourself try and remove the old digitizer from the LCD BEFORE your buy your parts. This is because you are likely to damage the LCD like I did so I bought the LCD and digitizer together making the installation much easier.
My new polycarbonate body is much more stiff too so hopefully the problem doesn't happen again and no more scratches on the device. Sold it for $450 and only paid $100 for the parts on ebay.
Click to expand...
Click to collapse
Thanks a lot Tw1tchy.
Indeed, this should be some sort of a connection problem because in some positions my phone has a higher chance of reaction than at others.
What is also curious is that this stuff started happening to me after latest ROM update (I'm on stock). I recall that the phone became really hot during the update and suspect that some sort of glue melting happened but I am no engineer so I'm going to a repair center tomorrow. Hopefully they can figure out what is causing the connection loss; if a replacement is needed I will probably have to pay $200 for everything
Sigh. This phone brought me so much unhappiness with HTC I already made a decision that this was my last HTC phone, next one is going to be new Nexus. Used to really like the company when I was using the Incredible S..
middleof said:
Thanks a lot Tw1tchy.
Indeed, this should be some sort of a connection problem because in some positions my phone has a higher chance of reaction than at others.
What is also curious is that this stuff started happening to me after latest ROM update (I'm on stock). I recall that the phone became really hot during the update and suspect that some sort of glue melting happened but I am no engineer so I'm going to a repair center tomorrow. Hopefully they can figure out what is causing the connection loss; if a replacement is needed I will probably have to pay $200 for everything
Sigh. This phone brought me so much unhappiness with HTC I already made a decision that this was my last HTC phone, next one is going to be new Nexus. Used to really like the company when I was using the Incredible S..
Click to expand...
Click to collapse
So I took it to a repair center. What is curious, they said it is not a digitizer problem at all. They say it's a factory fault and willingly made the issue appear by pressing some certain part of screen.
Now I don't know what to do - sell it and buy something new or do the repair (the cost is approximately the same).
Got another m8 yesterday but the battery seems to have a problem because when it gets lowitll cut itself on and off repeatedly about every 5 mins or so. Luckily the phone is able to be fixed by htc for free, so my question is for those who sent in a repair before, when you sent your phone in did you receive the same phone or what looked like another m8? Asking because ive heard before that they just send out another phone instead of the one u sent in..
That more depends on what components are damaged, nowadays it's not viable to repair faulty components but to replace say the motherboard as a repaired board cannot be guaranteed to work 100% as a replacement board, it's as simple as that
Also....have you seen the physical size of SMT (Surface Mount Technology)? Tweezers and a soldering iron just don't stand a chance!
Sent from my HTC One_M8 using XDA Free mobile app